DoubleTree Suites by Hilton Charlotte - SouthPark

We liked very much having a double bedroom suite for my family. Except one, the AC controll of each room? The bedrooms were both a little stuffy, and No way to open the ceiling vents? Other than that issue, we were pleased with our accommodations. Thank you

The rooms are nice but the over priced restaurant and bar is not worth visiting.

Great getaway

Very nice place

Loved the area The pool was closed the entire time we were there

Nice property. Parking is a little challenging, but otherwise excellent. Close to shopping and restaurants.

Very central, top notch accommodation

Exceptional

My room had a kitchen. Broken microwave handle, dishwasher tipped when opening. Drawer in kitchen wouldn’t stay shut. Even with these things I would stay here again

Great stay!

Its a private remote location my room had a great view I request it every time I visit. The hotel is HUGE. The staff wasnt that friendly just very matter of fact.

The breakfast is pretty good and you can take it to your room, the property it's nice to walk around

The room was very large and clean. The hotel is very quiet and in an excellent location. We were able to walk to South Park mall.

The location, cleanilesss and friendly staff. N/a

The location, cleanilesss and friendly staff. N/a

Superb

Superb

Staff was warm, welcoming and accommodating.

Nice place. Great location. Bring your earplugs: not much sound proofing between floors!

Always love staying there and this time was no different. My go to hotel when going to Charlotte.

The place was pretty nice all in all. My only issue is we ordered DoorDash and the dasher was allowed to come inside the hotel, go up to the 3rd floor and leave the food right at our door. I’m not a fan. Lots of families with young kids were staying here, playing in the courtyard/pool area and in general not paying attention, because they’re kids being kids which is great. These days you just never know about people. Please make the dashers at least wait in the lobby if not outside at their car.

Had a wonderful stay! Highly recommend!

Superb

The room over all was good but our house keeper didn't make the bed was the only thing I could say was different for me other than that my stay was good 😊

The staff(all) was very helpful, even the evs that didn't speak English.

Horrible experience and customer service

Exceptional

Nice, clean, staff is friendly and very knowledgeable Uncomfortable bed, breakfast was not very good

Nice, clean, staff is friendly and very knowledgeable Uncomfortable bed, breakfast was not very good

Exceptional

I like the location and the size of the rooms.

Beautiful place and staff were very friendly and accommodating.

The property was very nice, and I felt that I was in a very safe area of town. I found the layout a bit confusing, as the section where my room was located was not sufficiently marked to guide me to my room. I had to ask for help and was embarrassed about that.

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Our first room had a broken refrigerator and we had to throw out the food we had put in it but we got moved to a nicer larger room. They had a nice pool which was not open yet but is probably very nice when it's open. Location was right next to Southpark Mall which was ideal for our teenagers.

Very noisy (you could easily hear movement in the room above). Parking is limited.

Location is excellent Room #341-- flushing the toilet was simply an awful, loud, scary noise that has been simulated in horror movies. Go flush for your selves.

Location is excellent Room #341-- flushing the toilet was simply an awful, loud, scary noise that has been simulated in horror movies. Go flush for your selves.

However, the staff was nice about it, and they even put me in an upgraded room with no extra charge, since I couldn't get into the king sized one. So, that thing aside, I still recommend this hotel whenever you're in the beautiful city of Charlotte!

Great location, large clean rooms, with friendly staff

clean room

Hotel was less than clean they don't even provide daily service at all. I found the amenities to be that of a two and a half to three star hotel at best. Definitely not a that of a four-star hotel. We fortunately got breakfast included but they had the audacity to charge $17 for breakfast buffet that was barely worth $5. No options for anything else but the buffet and the quality was horrible. Nothing really edible on it couldn't even eat the oatmeal it was watery and tasteless. Don't recommend this hotel many many other options

Outstanding I highly recommend your next stay

Parking is really poorly supported, rooms are not as clean and well supported as the rest of the areas.

The balcony looked out on the pool. With trees and privacy. The staff was very professional and helpful.

Always stay at DoubleTree by Hilton when I am in Charlotte, excellent location

My Room Was Super Clean , Kid Friendly even on a 2 night stay they still came by and drop off clean rags and towels, thank you for a comfortable stay !

Room wasn’t ready at check in and there was a lobby full of people waiting for their rooms past 4pm. Attempted to order room service for breakfast and was told “there is 1 server and they are really busy can you call back in 45 minutes?” For the price of the room, we were not happy with our stay.

Exceptional

The ac stopped working during our stay, the bathroom light kept flickering at times. But the overall stay was EXCELLENT!!

It's always a good time and great place to stay when traveling to CLT!

This is an older property but the maintenance team was very responsive. The desk staff was very polite and helpful.

Rooms were a little too outdated for me

Location was great. Check in with Chino was phenomenal and Wes the bartender went out of his way to accommodate us watching a game we wanted!!!! When we got to our room, the door looked like someone had tried to kick it off hinges(very beat up). Then I was awakened @ 5:30am with a loud truck outside my window, delivering supplies which went on for quite a while ...then I go to take a shower and to my surprise no shower curtain. I explain all this to the young lady at check out, but all I got was a blank stare and sorry!!!!!!!!!!!!

When we got to our room, the door looked like someone had tried to kick it off hinges(very beat up). Then I was awakened @ 5:30am with a loud truck outside my window, delivering supplies which went on for quite a while ...then I go to take a shower and to my surprise no shower curtain. I explain all this to the young lady at check out, but all I got was a blank stare and sorry!!!!!!!!!!!!

Superb

Good

I suggest a refresh of the rooms. The carpet is frayed. The slider to my balcony had a problem with the lock. The latch niche in the frame is all cut up. The lighting needs to be updated. It’s very dark and dingy in the rooms. The rooms were comfortable so from a size perspective and all of the furniture in the rooms was useful and helpful. It just really needs to be updated. Thank you.

Will be my go to place when I need to come to charlotte

Great food

Carpets old and smelly 249 had black ants and it smelled like dog.

Beautiful location, amazing staff and amazing prices. 10/10 recommended

Wonderful accommodations. We enjoyed our stay.

Everything was great!

We stayed for 3 nights and loved it. The hotel was clean. The staff was always helpful and friendly. Would definitely stay again.

The hotel is located close to all the shops and mall, so it was convenient for my family. But, the bathroom and the shower they all were too old and outdated. Shower kept dripping the whole time and switches were torn. The hotel is clean but it’s need renovation. Apart from that the rooms were spacious and good. We stayed for two nights. It’s was fine. Thank you.

Location is perfect . Clean room. Great staff . Would definitely stay here again .,

I absolutely loved my stay at the Double Tree Hilton! The lobby was beautiful, the staff was warm and friendly, and I loved my room. I had a courtyard view with a walk out patio and the fact that could sit on my patio and watch the sun set was such a great end to my long day of work and travel. I will be staying there again!

Great stay.

Very nice

Very clean, nice staff, comfortable rooms!

Entire first floor smelled like weed. Room was clean - wish there was a complimentary breakfast. Parking was interesting to say the least.

Arrived at 1:15pm and was told my room was ready but to get in it I would have to pay $75, which I did not do. When we finally got in the room, we immediately noticed bugs crawling all over the bathroom floor. The toilet seat was loosely sitting on the toilet so I know the toilet wasn't cleaned. That is so unsafe. We were only in the room for a couple minutes and left for a concert. We got back to the room around midnight which is when we found out the beds were full of bugs too. We finally couldn't take the nastiness anymore so we left at 4:30am to head home. I called the front desk lady and she said she would have the manager call me, which never happened. I will never stay at a Doubletree again!

Receptionist was awful , really difficult. Unnecessary. Changed our room with no notification & her bad attitude spoilt the visit.

Great stay while our house was being renovated. Proximity to the mall was amazing. Perfect for kids to scooter for dinner, etc.

Miracle at check-in desk is always so great. She is super friendly and helpful.

Everything was great

Very quiet n peaceful

We got off to a rocky start, the gentleman at checkin was quite condescending to my boyfriend, he was trying to get the check in process started and the gentleman at reception just said "I can't help you" and while he was trying to get help, another guest came up asking for help with her coffee machine and he gave her the same response, just kinda rude. The extra blankets I requested for my kids felt like velcro and the bathroom door didn't close. Other than that, everything else was fine. Breakfast was good, the woman at checkout was kind and helpful. I've always liked Double Tree, so I'll chalk this up to a one off. Just needs a little maintenance and some customer service training here and there. Otherwise a good value!

The property is nice. Rooms are large and seemed clean. Close to Southpark Mall and other shopping and food areas. The check in staff were friendly and accommodating. We did have one major issue with sewage coming up through the shower drain. We called the front desk and they got us moved to a new room right away.

Great stay… Will be back 💯

Great hotel, a little dated but the location makes up for it!

The rooms are always clean and well maintained.

Clean room

The room was very spacious and clean

Room was perfect. Everyone we spoke to was kind and helpful

Clean rooms staff was great

Chico was very pleasant and very prompt with assisting us. Will Stay again

Great place to stay for a week

Room was dusty and the tv control didn’t work

Yes , the room was very dated. I signed up for early chekin but was told by the manager that that was an extra $65-70. I was also told I was put in a handicap room even though it wasn't what I reserved. After questioning I was told if I booked thru Expedia they pretty much throw you anywhere in the hotel. There were no clean towels and I couldn't check in. After I asked who the manager was and the manager over them. After about 5 minutes I was told a few rooms opened up and I could have the room I initially reserved. There were children running in the halls around, so sleep was minimal. I will never stay at the Double Tree near South Park Mall Again!!!

Clean rooms

Everything was perfect except the tv remote was kind of weird

The room was very clean, which I appreciated. I did not like the size of the tub. I have stayed at Hilton's that had way better tubs, but the location, the cleanliness and the size and the welcome screen on the television. Such a nice touch! The welcome at front desk that I received on my arrival was mediocre.

Space

Very clean. Great location walking distance to the mall. Large rooms, amazing staff. Free cookies for the win. Wonderful breakfast Couldn’t ask for anything more. Will definitely stay again.

There was no room available at check in and no attempt for the property to contact me that they canceled my reservation. Plus they were rude while telling me at 11:30pm that I shouldn’t be upset and didn’t even apologize.

Paid extra for king size bed. Was given a room with two full beds. Called front desk and they said it wasn’t their problem.

Great staff, amazing location

I tried reaching out to someone from front desk and I believe with the traffic in the hotel they were very busy. Upon arrival I enjoyed the scenery of the hotel, it was very classy and in a relaxing calm environment. Based on the reputation of the place it is known for it's warm chocolate chip cookies and none of my cookies were fresh nor warm they tasted stale. I went to examine my room and everything looked fine but when I turned on the tv and was connecting it to my netflix account i had to turn the tv off for a moment because there was a scary noise coming from the box that the tv was connected to, in the bathroom the handle to turn the water hot or cold was broken was just dangling. Everything else was fine but those things.

The room was falling apart. We had 15-20 teenagers making loud noise next door, banging, yelling, running, it was so terrible. We were also given the wrong room. We were supposed to have a full kitchen and we did not. We were also given the wrong bed size. I have honestly never had a worse visit at a hotel on a night I really needed to rest. Going home upset about how much money I spent.

Great location, nice hotel. Huge room

Overall, I’d rate my stay a 3.5 out of 5. I had to request extra towels every day, and housekeeping was inconsistent. When I checked in, there was a bobby pin on the kitchen counter that wasn’t mine, and it remained there for the entirety of my stay. The shower handle in room 227 spun when turning on the water, and the kitchen faucet was loose and swiveling. Two drawers in the nightstand were off their hinges and unusable, and there was also a missing tile in the bathroom. It seems like the rooms could benefit from more thorough maintenance checks. I also requested a high floor away from the elevators, but was placed on the second floor with both the elevator and ice room directly outside my door. While my stay wasn’t terrible, the hotel does need some attention and improvements.

All the above.

Parking was horrendous, no thought given to guest parking situation.

Very nice stay and staff

The room was clean and large. Close by food options. Reasonable price.

Front desk attendant during checkout was amazing! Attendant in the buffet hall...amazing! All in all, 10 out of 10 service on all fronts!

Quick overnight stay. Comfortable, greeted with kindness

The staff was very courteous and helpful. The room was very updated. The breakfast was phenomenal! Highly recommend!

Condoms wrappers were left in hallway,, oven weren't working Saturday

Everything overall was top tier

Rooms where dirty and the first one we were placed in smelled like smoke. It had beer bottle caps sitting on the chairs and patio and was not the cleanliness that we normally expect from Hilton.

Clean rooms. Great service by front desk and room service. Good location.

Always love it here. Convenient and clean. It’s nice to be able to sit on the balcony on a nice day. Always do my best to stay here when I can.

Amazing customer service at the front desk . Very nice and clean rooms. Thank you!

Staff was great and room was clean

Clean rooms, nicely furnished

Yes ...Everything and Everyone was Great!!!!

It was very clean !

Perfect location and very spacious room!

It was peaceful and quiet. Parking was convenient.

Took 45 minutes to get sheets for sofa bed. Hot water did not last long. Nice location, close to mall and many places to eat.

We enjoyed our stay here at the Doubletree. I was in town for the weekend celebrating my bday. The staff was very friendly, easy check in. The rooms were very big, nice and clean! The hotel is in a great location right next door to the mall and several restaurants in the area. Also another plus for me was FREE parking! I would definitely recommend this location!

The suite was very clean, only stayed one night so I wasn't expecting much more. Friendly staff! I would definitely stay here again.

Nice hotel. Very large rooms - much larger than nost hotels in this class. Stylish. Modern. Great upscale area with outstanding shops and dining options.

Huge room great breakfast

The room was in good shape. It was a dirty wash cloth left in the bathroom. I was told check in was at 3 but wasn’t able to check in until after 4.

Great!

The room was clean, the staff was great, room service was excellent and super fast!

2ND time here, friendly staff, nice room, convenient location, reasonable price, I wouldn't recommend the breakfast buffet.

Nice stay

As for the staff, the gentleman who checked me in felt bothered and not happy to be there. I also felt the rest of the staff was somewhat cold and dismissive. The only genuinely friendly member of the staff was the waitress serving breakfast.

I had an amazing stay. We were there for a family member’s funeral. Double Tree is always my go too hotel. My goodness, the cookies. Amazing. The staff in reception were absolutely incredible. I didn’t have breakfast there, it is not complementary, however that was fine and expected. I do however, try to dine in for dinner, and was told by the bar tender on site that there was 1 chef and it would take him a long time to accommodate us. We opted out and went elsewhere for dinner. Other than that, the stay was amazing. The balcony was lovely, clear view of South Park mall! Walking distance from just about everything. I would recommend this hotel to anyone!

Room is clean, people are nice and welcoming. You can cook four yourself uf you need to. Excellent experience. Thanks a lot

Dark and Dirty Room which had no view , found a bug and brought it down to the front desk . Requested a refund for the night which was denied. Broken hairdryer, which was not replaced for hours, even after 3 requests, had to go to the event we traveled for with dirty hair. Front desk staff was friendly.

Great experience! Easy check in with helpful staff. Clean room.

We stay at this hotel every year for the festival and they are always so generous to us

love the suites and balcony in all rooms

Everyone was so helpful and nice.

Spacious clean rooms with comfortable beds/bedding.

A very nice, quiet, clean hotel room near a park.

I appreciate it!!! Had a great stay!

Fabulous location

The sliding glass door to the patio, came off the track, which i had to catch the door. If i didn't catch the door it would have fell on me. Very on unsafe!!!! The maintenance person told me there was missing hardware from the sliding door. Why was this room giving to me if it was in poor condition?!

Felt like home

Staff will wake you up by coming in the room at 8am even when you requested late check out. We were on our way out and there were cops everywhere from an incident and it took forever just to be able to leave the parking lot

We had a 2 bedroom suite that was perfect and our 2 children. The space was clean and everything worked as it should.

Great

Great staff

Everything was fine until after we checked out, My husband forgot his expensive denture in the room, He called right away and the front desk wasn't helpful at all .. almost rude he asked us to call back next day 9am-4pm, So we did ,the cleaning lady said the room hasn't clean yet and he explained what he forgot and left phone number...no one called back... very bad service ... I understand that we forgot something there... but things happen... you people didn't even look for it and don't care ...will not stay there again!

Hotel was amazing staff was amazing nice area with places to walk- delicious cookies when we arrived and during our stay which the kids loved! 10/10 would stay here again!

Had a couple of spots on carpet and headboard of bed. Could never get tv in bedroom to work after we asked for help

Great place to stay while attending a concert in Charlotte. Close to shopping, malls and restaurants.

Just OK

Had a great stay at this hotel. It was comfortable, and meet all our needs for the night.

When I pulled in, I nearly left. The parking lot looks pretty bad. Scary even and certainly not like a doubletree in that area should. Also the tub would not drain. I’m trying to take a shower, you were up to your ankles in water. We were only there overnight, so we didn’t figure this out until the day we were leaving and reported it at check out.

Staff was very friendly. Good breakfast selection. I felt very safe.

Absolutely beautiful place

It was amazing staff very friendly and very knowledgeable about things to do in the area when you bring kids. I will definitely be back thanks to all the staff for the love shown.

The rooms were very clean , staff highly professional and polite , all around great place to stay recommend 10 of 10

The only negative feedback I have is that pulling out of the property onto the main road can be a challenge during busy times but not really something they can control either.

Only here for one night. It took us about 20 minutes to get here from Carowinds. Check in staff was wonderful and friendly. 2 bedroom suite is very spacious. Pull out couch seemed comfortable for my son.

Staff was friendly and professional. Property was very nice. Suite was clean and spacious.

Xxx

Hotel is an excellent area and seemingly close to everything. Rooms are large and clean, though a little dated and the kitchenette does not come with any utensils or cookware. Service is the key here, every staff member was great, in particular "Lee" .

Loved my stay! Staff is so helpful and friendly. The courtyard is beautiful. Wish I had more time to just hang in the hotel. I had breakfast and dinner there. Would recommend both.

The desk assistant Latia was great! Very helpful and kind, she made sure we were happy with the suite. Bryana also checked on us and got us a remote for the living room. Our time at the pool was enjoyable but cold.

Love this hotel !! It’s in a great area and shopping is easy !

Everything was great

Stayed for overnight to make going to an early business meeting easier. Excellent front desk service, an incredibly comfortable bed with lots of pillows, and a shower with great pressure. Free parking that was easy and convenient was a bonus. I chose to try the on-site restaurant due to time/weather; limited options, but excellent service and tasty meal. Highly recommend, and I know I will return again.

Everything about this hotel was amazing, the rooms were cleaned top to bottom. The beds were so comfortable and cozy I didn't want to get up. This was one of the best hotels I have stayed in. I will definitely use them again. Check in service the lady was amazing and professional and facial expression was inviting. It was very late when we checked in and she still had a smile on her face. The kids loved the pool. I will be back.

The property is nice , a little dated needs up grades ! The staff accommodates, the parking was not the easiest ! But the rooms spacious and clean ! I would stay there again close to mall ! Great for our girls trip

The towels had a strong odor of bleach and were dingy. Had to switch towels twice. no more bleach odor but blah odor. Bought towels outside and brought in. Bedding was dingy and had slight odor of bleach. I think they need new washers with extra rinse cycle? Or instruct staff to properly wash linens? Parking lot in the back of hotel needs lighting indoors. Scary for us at night. Excellent location!

There were bed bugs so we left. The manager did refund our stay and provided breakfast vouchers that we did not utilize due to leaving in the middle of the night.

Perfect comfortable stay for families

I love staying here! So spacious and clean!

Check in was super fast, staff is very friendly and attentive. Room was so clean and spacious. Beautiful hotel!!

Everyone was so nice and the room was so comfy! My kid was impressed with the fancy hotel and that made me feel good. Loved it ☺️

This hotel was so beautiful, so many amenities and wonderful staff. Will book again during my next stay.

This was one of the best stays that I have ever had at a hotel! The staff was extremely personable upon check in and my room was more than comfortable and accessible! I was right at an exit point and I could come and go as I pleased. The balcony was also immaculate!

Bed was uncomfortable

Terrible service do not stay here ever

.

The staff was friendly and welcoming. The hotel was very clean. Pool was beautiful, perfect temperature too!

Need better parking and more space for parking

Everything

I stayed here for my 33rd birthday and so loved it. Very clean and comfortable my favorite was the lobby in the upstairs lobby in the foyer. The pool was closed but my room was in front of the pool it was very huge. It was March so we couldn’t get it! The people was very nice and I would go back and stay.

Hotel with nice rooms, issues with services. The lobby didn’t have working a/c and we waited for a hot hour to get checked in to our room. I asked for water and was told there would be some when the restaurant opened at 5 pm, an hour later. Turns out the laundry was delivered late and they were behind cleaning rooms. Then we tried to order room service for dinner and were told the grill was being cleaned and wouldn’t be ready for an hour. The rooms are really spacious and nice, although there was no hair dryer in bathroom. The pool is nice. Luckily the a/c worked everywhere else besides the lobby. The staff were all very friendly besides working up against faulty services and equipment. Maybe we stayed there on a bad weekend?

Overall it was a very nice property room was spacious and pool was great. We arrived in our room to a very strong mildew smell. I would have complained or asked for a different room but we were out at some other locations during a majority of the day so we only really slept. However, each time we came back it was very strong and overwhelming. I am not sure what was wet but seems like not a great room to put people in if there is in fact mildew or mold growing somewhere in there. It was not a result of us as this was the smell on our arriving to the room initially. I would have someone check on it because it is really bad. Room 249 to be exact.

I love how friendly the staff is, the location, cleanliness, and how spacious the suites are.

Good location. Accommodation for size of family was good. Only issue for us was Toilet seat was broke and cleanliness in room could have been a bit better but still overall good hotel. Would recommend.

We had a terrible stay. Air conditioner was bad in the first room. They said it was fixed but it wasn’t. Had to move rooms. That one was bad too. They finally fixed that but then got a 6am call and knock at the door about a leak in our room from the air conditioners. They also were completely confused about me purchasing breakfast in the reservation and almost charged us extra both days. Extremely stressful the entire time with our five kids

The poor review relates to the A/C not working in the room. My room never got cooler than 76 degrees. I called the front desk and was told they would send someone up. No one ever came and I got tired of waiting and went to sleep. It was a very uncomfortable evening and I did not get a lot of rest. Upon checkout I informed the front desk and they simply thanked me and said they would send maintenance up. That was all they said. While waiting for my ride to pick me up I hear a couple other guests say they had the same problem at check out. I feel like some compensation would be a kind gesture.

I dont have much to say this hotel was nice.This is my second time staying here.Very convenient to shopping

We enjoyed our stay here. We stayed in a double master-king suite with another couple. We loved having our own space and bathroom with a living area and small kitchen in the middle. The pool was wonderful. My only complaint was our hallway and room smelled like cigarettes. Thankfully our friends brought a box fan so we opened the balcony doors and were able to suck fresh air into the room.

Arrived at 415 for our 4 pm check in and room was not ready until 530. Had event at 6 that we were late to and missed part of due to not being able to get to our room and get ready.

Fabulous stay from start to finish! Really want to commend the service we received from Chino! Chino was very friendly and accommodating.

The check in , service, staff, room, restaurant and everything was awesome. And when I’m in that area again definitely will be spending time there again. Recommending anyone looking for a nice place to vacation at this is the best place to start

Always a great experience staying here

Staff was great especially Chino at nite. The pool was nice and relaxing and fun for the kids I love the long hours the pool was available. The balcony was awesome. and the beds were nice.. I didn’t care for the shower/tub it was pretty small the sliding door was hard to close there were cracks in the walls… it was hard to locate a rolling cart for our luggage on arrival and departure I would stay again

It was amazing except we stayed for one night and went swimming the first night so we used the towels and really didn’t extra in the room closet and it was only one bath rag so I had to request more which took a while because I know the staff is busy and I marked that it was 2 people staying but we also brought our child so the couch was very nice with the covers I just suggest more bath rags bc I like a rag for my face, body, and one extra just in case and my likes the same thing so that’s at least six rags we need in the bathroom just a heads up we are booking another stay for the 4th of July weekend because the stay was warm welcoming and relaxing exactly what we needed so thank you, and one last thing I loved the welcome with my name on the tv

Great experience

Had an awesome time at the DoubleTree! The staff were super friendly, check-in was quick, and the warm cookie at arrival was a nice bonus. My room was clean, comfy, and had everything I needed. Loved the hotel vibe—quiet, relaxing, and well-kept. The breakfast was solid too. Definitely recommend and would stay again!

Poor service.

Really nice and quiet property situated right next to the beautiful symphony park. The staff is very attentive and friendly. We had a great stay!

air did not seem to be working , the ac unit was loud, It was located in the bedroom near the bathroom adn was making a loud noise. The ac was on but was not feeling cool, the pull out bed was uncomfortable and blanket for the bed was scratchy an dpoor quality

Everything was clean and tidy. Room, common areas were well maintained

Property was well maintained and cleaned. Beds were comfy and rooms very spacious. Service was outstanding in every interaction. I will definitely be coming back on my next trip to Charlotte. Definitely recommend this property, super and amazing location!

Great property and staff!

Great area but parking was lacking and the bathrooms are pretty tight. But I’d stay there again

Hotel was clean! Staff was friendly. Breakfast was great! However, air conditioning didn’t work and needed to be reset, ice machines didn’t not work, tv needed to be reprogrammed. Everything was fixed but was a little inconvenient and surprise considering this was a nice hotel

The room was a wonderful layout, clean, comfortable and spacious. The room temperature was hot when we arrived. Maintenance came and got it working quickly. Unfortunately it took quite a while to cool down which made it hard to sleep. Somehow between 11:30 and midnight, both TVs turned on automatically waking up the entire family.

Wonderful time here! Friendly staff and wonderful area

Very clean and spacious.

Hotel was clean. The staff was friendly. Great location. This was not our first stay, and is always a pleasure.

Nice

This hotel was beautiful and I often stay here when I am in town. My only negative feedback is that the king size adjoining suite - room 314 there are dips in the floor. There were no dishes to use in the kitchen. No pots or pans for the stove top. Also the ac unit is in the closet of this and it’s really loud. Overall it very spacious and accommodating. I would stay here again but I think it’s time for a facelift!

Many stores in the surrounding area.

Late check in

Nice hotel which has been updated. Friendly and responsive staff, safe area. Have stayed multiple times.

Clean

Refrigerator did not work in our unit. No one helps you with your luggage so ladies you better be strong because those carts the give you are so hard to use. I fell trying to use one and it slipped away from me and I fell and hit my head on the tile. Also we were awaken up with a construction crew drilling the parking lot of the hotel two days in a row at 8:00am both mornings! Was not very pleaent!!

It is actually a very nice hotel, located in a quiet community near lots of stores. However, on the first night, the heat went out overnight. I told the front desk the next day and then we left the property to go about our day. Came back hours later and a service person was in the room. He got the heat working, but it went out again about an hour later. And that wasn't all. When we returned to our room, housekeeping had had only made up one of the beds, and just ignored the other. They also emptied the trash under the kitchen sink, but just left the trash can sitting out with the cabinet doors wide open. They also left only one set of towels, for a family of 3. I went to the front desk to ask for more towels and make them aware of the poor job that housekeeping had done. They apologized and gave me a voucher for breakfast the next day and 2 cookies, which was hardly enough for the inconvenience of a freezing room and no towels. Then, it still took them over 2 hours to deliver more towels to our room and the heat still wasn't working. They finally moved us to another room. The new room was comparable to the first, but had older appliances and the bathroom door wouldn't close all the way. At least the heat worked, but an upgrade in room would have been a better. I complained at checkout, and the clerk apologized and offered me 3 cookies. DoubleTree clerks acted as if cookies were the magical answer to the many problems at this location. Very disappointed in this 4-day stay.

Great location, roomy, quiet and clean.

The rooms themselves are average at best. The beds are hard as a rock. The bathrooms need to be remodeled. The overall vibe of it is it was nice at one point in time, but they haven’t invested in keeping the property current. It is very conveniently located to the South Park mall, which is nice. The parking is not that great as it’s along side of the building mainly or in the back in the parking garage, which is inconvenient, but It’s in a good area. I’ve never felt concerned about safety. I won’t stay at this hotel again. The experience was underwhelming to me and there are better options close by.

The stay at the double tree was amazing. It was welcoming and inviting from the arrival. The room was luxurious and the furnishings were immaculate. The bed was comfortable and provided a great nights rest.

The elevators were slow and one was out if order. Ice machines did not work on 2 of the floors.

Great value and setting for business travel

When we got there we were greeted and loved the hotel. We got to the room and realized we were given a double queen with pull out couch when we booked king with pull out couch. Then the room had no heat, was set on 85 but never got above 65 in the room. However the front desk gentleman quickly resolved the no heat issue and moved us to another room. The room we moved to was not the same but it was warm at least. We would stay here again.

Amazing staff and welcome into hotel!

Liked that I could walk to several restaurants. Next door to large mall and upscale shopping. Quick drive to grocery. Very nice property.

This place is amazing! The double queen suite that we stayed in was so nice and clean.

Property is ok. Plenty of room. Just old.

The staff was very friendly.

This property was perfectly located near South Park mall. Staff and rooms were excellent.

Great location with Live Concert adjacent to the property

Amazing stay as always! All hotels should run this way, Shout out to Whitney for making akk things possible, See tou soon

Lobby cold and would have been nice to have hot coffee available while waiting for room to be ready for check-in. Hotel layout is confusing and trying to find room not easy. Figured things finally after day 2 and ready to check-out. Property is older and a bit dated.

Clean, nice staff and delicious cookies!

Great location for all the things we were doing in Charlotte.

Always the best place to stsy

It was clean, nice, and quiet

Room was spacious and well decorated, hotel location was convenient, lobby was nice. However upon check in, we were met with a very rude staff member who mocked us, watched TV on his phone instead of tending to customers, and spoke very rudely throughout our interactions. We also saw him behave rudely to other customers and act in an angry and unprofessional manner for multiple days. Definitely surprising considering the restaurant staff, housekeepers, and late night/early morning front desk staff were very kind.