DoubleTree by Hilton South Charlotte Tyvola

breakfast and the server was very good

Service was completely unsatisfactory for the price of the hotel. me & my partner called the hotel numerous times to tell them our flight was delayed & would be arriving late. We eventually arrived at 12:30 am to a front desk man who was in the middle of doing something so he asked us to wait. Ok- he then began to check us in and asked for my card I used to pay. I handed him my chime debit card and he told me with a stone cold “I don’t care face” that they don’t accept it and compared it to a cash app card. Not sure how an online bank like chime is not accepted where thousands of dollars get deposited in monthly; and I have used said card MANY TIMES to check into numerous hotels over the past years. I began to panic as it was 1 am at this point and after a day of traveling this person is telling me basically “oh well.” I asked if we can pay in cash or if he knew any other hotels we could sleep at and he basically just shrugged and said he doesn’t know if they will accept the card and looked bothered I was even still there. He then called the manager and was on the phone in the 25 seconds phone call said it was fine. He begrudgingly took my card and handed the keys. Other then that the whole staff was just rude and unwelcoming. Every-time you would approach the front desk they wouldn’t even look at you while speaking and seem like they were bothered by your presence. The room was falling apart as well with the fridge door broken, bathroom ceiling coming down.

Superb

the pool space is a nice size n/a

Something happened with reservations being mixed up which they had the wrong person and security tried to kick us out saying our reservation was for only one night and he threatened us that he was going to get his team to throw us out .. horrible

Yes, the slippery shower floor which I mentioned before!

Exceptional

Beautiful location. The fee for the parking. I left the car there for a week and used their shuttle to the airport. Bad idea! Too expensive!

Very old bathroom. The vanity and the bathtub drainage are not working. Very old carpet.

The front desk staff must truly grasp the difference between a barn and a hotel! Invest in hiring professional front desk personnel to ensure top-notch service and a memorable experience.

Solid room would recommend

The staff was helpful and very pleasant

Excellent

Great stay

Exceptional

The internet was horrible. The breakfast that you had to pay extra for was the worst one yet. Also there shouldn’t be a fee for parking if there’s no valet parking offered

The staff were amazing especially dale he went above and beyond to make the stay wonderful. The internet was horrible. The breakfast that you had to pay extra for was the worst one yet. Also there shouldn’t be a fee for parking if there’s no valet parking offered

Everything was great.

Need some updates

Need some updates

Slippery shower floor.

The property was beautiful. The only complaint was the room charge . We were told it would be $155 a night when we checked out it was $183

It was a really nice hotel I had a room with a view it was near the airport so that was nice

Very clean room, friendly staff, but very limited parking as they were having some sort of convention.

Will definitely book again for a longer stay very easy to access area I need to get to !!!

Exceptional

The location Had problems finding parking place

The location Had problems finding parking place

Absolutely! They don't have washers and dryers for guests to use. I have a bad back and it's terrible to have to transport two weeks of dirty clothes via a Lyft to a local laundromat!! I have been in Hilton Hotels for at least the past 8 months straight.

Clean room every day, but no lotion in stock in our room, I have to go down to get lotion. Only 1 chair in an

Yes, the shuttle service was very disappointed. Not on time and took a while to get service.

The staff was excellent. Southern hospitality at its best! Breakfast buffet was fresh and had numerous options. Breakfast staff also excellent. Very nice people

Staff

Exceptional

Superb

Great

They downgraded us from our reserved king to a double queen in the basement. Our view of the window was a solid wall. There was no pressure in the bathroom sink and the hinges were broken on the bathroom door. When I provided the feedback, all I got was a thank you. No apologies or any thing else. Shuttle to the airport only runs at the top of the hour so make sure you plan accordingly. We ended up using a drive service instead.

Just a suggestion... The wipes being used to clean the rooms leaves lint behind, making it seem as if the room is dusty. Other than that I enjoyed my stay!

Na

.

Old property needing upgrading.

The room and bathroom were “fine”. The bed linen was clearly old and the duvet was threadbare. The bathroom was very tired and the bathtub zone was in pretty poor shape

Exceptional

This is the first hotel I have ever stayed at where they ran out of towels. My friend and I stayed there for 3 nights and we requested new towels and were told they did not have anymore and when some were finished washing we would receive some and never did. We had to ask several times before we received our towels. Our rooms were never refreshened the whole trip. The tub and the toilet had stains. You also have to pay for parking and when they have conferences you have to park across the street in the over flow parking lot. It also smells weird.

Superb

Very clean property, friendly and helpful staff.

The hotel smelled like weed and wet carpet my entire stay (4 nights). The smell was so bad I caught a headache. Speaking of wet carpet, they had this super loud carpet drying fan thing (see photos) outside of my door running from day 2 of my stay and it was still running when I left. It was very annoying and interrupted any chance of peace and quiet. The entire carpet needs to be replaced. I even went down to the floor with the gym and saw other rooms going through the same thing I was going through with that nonsense right outside of their door. Oh man, and on night two at 1am, the fire alarm goes off and we all had to evacuate. Imagine doing that at 1am when you’re settled in and even worse, have a child with you like I did. We evacuated and I had to call 911. All those ppl and no one called 911 because we all assumed the front desk employee did. I’m not blaming him for anything though I saw him on the phone trying to handle it. I think he was following whatever protocol they had and calling his higher ups. After I called 911 the firefighters got there in 4-5 mins. It took them 30 mins to turn off the fire alarm. I think they walked through everyone’s rooms of all floors because when we went back in our rooms you could tell someone was in there. We were allowed back in after a few mins of the alarm being off. Except for those on the 6th & 7th fl.

The staff was friendly and room was clean

Yes, but i was concerned about the black between the tiles in the bathroom.

I got in super late and needed a clean comfortable place to crash staff was super nice I wish I could remember her name . She was very accommodating. I slept like a baby . I most definitely will be back !

It was close to where i needed to be One of the housekeepers was rude the room i booked was not the room i received due to the man at checkout telling me there wasn’t one cleaned at the time check in started at 3/4 i arrived at 630 there is no reason i shouldn’t have been accommodated

One of the housekeepers was rude the room i booked was not the room i received due to the man at checkout telling me there wasn’t one cleaned at the time check in started at 3/4 i arrived at 630 there is no reason i shouldn’t have been accommodated

very clean

Carpets have mold smells and the ceilings show a history of leaking and lack of repairs. A/C extremely loud and not controllable.

Good

Room not clean. We did not even shower because it was too dirty. Room smelled like dust.

Shuttle was great

Breakfast buffet is terrible. Recycled food, obviously. Limited selection. Definitely not worth the value. Breakfast is terrible

Breakfast buffet is terrible. Recycled food, obviously. Limited selection. Definitely not worth the value. Breakfast is terrible

Superb

Good price, location, and clean. There was nothing that would have me comment about.

Good price, location, and clean. There was nothing that would have me comment about.

Yes, very slippery shower floor, I have a very bad back and honestly had to hold the shower grab bar so I didn't fall down.

It was terrible

Did not like it It was terrible

Nothing. It was dirty and pricey.

Nothing. It was dirty and pricey.

Very nice hotel, convenient location, great paid breakfast.

Bar was great bartender very attentive, excellent drink and beer selection. Rooms were comfortable no complaints

Poor

Cookies were excellent and staff were great. So helpful to have a shuttle to the airport and the driver was so nice.

Very good

All good

The location Customer service wait times housekeeping no towels

Loved the rocking chair, and my cookie ( when I finally got one) -That I had to ask for my cookie on my second day there. I was told folks usually ask for it. But I never knew it was a thing until another guest mentioned it to me. - I was not told there was no ice on my floor. And the directional plaquereds were giving wrong directions on the floors that did have them. - I might be misinformed on this one but I think there was 1 microwave for the whole building. I wanted to ask concierge but the line was longer than I would have liked and opted to use the one in the lobby.

Staff was excellent. However the A/C didn’t work effectively. The bed was hard. No microwave in the room.

good

Very rude receptionist. Feeling pissed-off still.

Good breakfast. Convenient shuttle.

i will never stay here agian my truck got stolen from parking lot when asked about the cameras i was told they dont work dale the supervisor was not helpful.hilton needs to up there game

Property was nice. After flight cancellation, I booked this hotel via Orbitz while trying to sort out our flight for the next day. Prepaid via Orbitz. Had to wait in line for 30 minutes to check in - but wasn’t surprised as several flights were cancelled. Once I made it to the front of the line I was singled out because I booked “late” via Orbitz. Was told to either wait for them to fill other rooms reserved or find another hotel. By this point it was after midnight, so we waited another 45 minutes then went back to the front desk - to a different clerk who gave us a room. The first one yelled at him and said we booked after 10:30 and he shouldn’t. Then the next morning we tried to catch the shuttle to the airport. She said “no” that those were for people that booked their rooms earlier. Okay, Uber it is then. Then I asked if I could purchase a coke for the road. She said no, she hasn’t run her night audit reports. Really weird experience.

Older property but clean. Staff was excellent.

Terrible costumer service.

My second night a could slightly smell sewage in the hall. 5th floor room 508 smell was awful. Moved to another room, and it had a sticky spot on the floor, electrical outlets did not properly work by the bed or workstation, only one reading light worked. Door does not fit tightly in the door frame. You can see the light in the hall around the frame. Staff was friendly. Late night parking is difficult.

The property is not maintained, the toilet would run if you did not jiggle the handle, the AC sounded like a broken motor and barely worked, all the lights were falling apart. Everywhere you went in the hotel it smelled like marijuana, they charge you to park but have partied there where they do not charge the attendees for parking, which leave no parking for the people staying there, they tell you sorry but you can park up the street in a barely lit unsafe parking area, They tell you the party will be over early then there will be parking, and that the partiers are supposed to park in the overflow lot up the street. This hotel should not have the Hilton name.

Conveniently located

The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better

It was great

My toilet was broken and the door was broken in my first room

Clean rooms and polite staff.

Not enough towels, lotion coming off the wall, tissue holder broken, no microwave in the room.

Very clean, staff was amazing definitely 10/10

Location, room layout The ac in the room didn’t work. We could not stay there. The hotel thankfully did not charge us but we had to find a different hotel.

shuttle service was easy

Terrible

Overall the stay was ok. I understand that there seems to be a work getting done on the building, however I didn’t not like that it was being done so early in the

Overall the stay was ok. I understand that there seems to be a work getting done on the building, however I didn’t not like that it was being done so early in the

Do not recommend

Do not recommend

Yes. Condition of the rooms was acceptable.

Yes. Condition of the rooms was acceptable.

The place was very nice and the rooms were clean. Staff was very helpful. We did not partake in breakfast, but they did have it if you wanted. I would stay here again.

The place was very nice and the rooms were clean. Staff was very helpful. We did not partake in breakfast, but they did have it if you wanted. I would stay here again.

Great customer

Great customer

Check-in was down when we arrived so could not get a room assignment. Parking was horrible and reports of high theft

Check-in was down when we arrived so could not get a room assignment. Parking was horrible and reports of high theft

Very good experience

Very good experience

I liked the location, it was convenient to a lot of stuff. I didn’t like how dark the room was. There was not enough light in the room. The shower door wouldn’t stay shut when you took a shower and they only supplied 2 towels and when I went to the front desk to ask for an extra towel, they told me they only had wash rags.

Location and rooms!! Breakfast staff AMAZING.. Gum from previous guest on the lamp

Hotel staff was rude and inconsiderate. Booked reservation through hotels.com and when I arrived at the hotel they did not have my reservation. Had to book a whole new room and pay full price. They did give me a full refund so I will give them that.

Hotel staff was rude and inconsiderate. Booked reservation through hotels.com and when I arrived at the hotel they did not have my reservation. Had to book a whole new room and pay full price. They did give me a full refund so I will give them that.

It was clean and quiet The room didn’t have a microwave which was a pain in the ass and the should explain the free breakfast because it wasn’t free

It took a long time for them to find me a room. I was late checking in but had booked a room! I was startled the next morning by security asking who I was and telling me they had no record of me being there! If something had happened, my family would not have been notified! They told me to call the front desk……etc. etc.. My daughter in law was internally bleeding and I needed to get to the hospital but was being bothered every way I turned! I’ve never had such an experience at any hotel! A Hilton hotel is supposed to be a wonderful place to stay! Elizabeth Lawson

It took a long time for them to find me a room. I was late checking in but had booked a room! I was startled the next morning by security asking who I was and telling me they had no record of me being there! If something had happened, my family would not have been notified! They told me to call the front desk……etc. etc.. My daughter in law was internally bleeding and I needed to get to the hospital but was being bothered every way I turned! I’ve never had such an experience at any hotel! A Hilton hotel is supposed to be a wonderful place to stay! Elizabeth Lawson

Clean and quiet

Clean and quiet

Clean room. Friendly staff. And the warm cookie upon arrival was a sweet touch.

Clean room. Friendly staff. And the warm cookie upon arrival was a sweet touch.

Clean, comfy room. Construction noise in next room until about 7:15PM, when we called to complain. Had to use cellphone to call front desk because room phone was completely inoperable

Clean, comfy room. Construction noise in next room until about 7:15PM, when we called to complain. Had to use cellphone to call front desk because room phone was completely inoperable

Needed a room last minute due to snow storm. Definitely would stay here again.

Needed a room last minute due to snow storm. Definitely would stay here again.

The room space is good, but the air conditioning is very noisy, even though set the fan in low. Airport shuttle service is badly managed. I waited for the shuttle for an entire hour in cold, even though I called and was told the shuttle would be there 15-20 minutes. It didn’t show up till one hour later. The actual driver time is 15 minutes only.

The room space is good, but the air conditioning is very noisy, even though set the fan in low. Airport shuttle service is badly managed. I waited for the shuttle for an entire hour in cold, even though I called and was told the shuttle would be there 15-20 minutes. It didn’t show up till one hour later. The actual driver time is 15 minutes only.

Amazing staff

Amazing staff

Neat!

Neat!

Awesome

Awesome

Diane was such a warm welcome to a midnight check in!

Diane was such a warm welcome to a midnight check in!

The heat didn't work in my room all weekend. It was every cold. They say they was goin fixs it an never did. I ask for a different room an they didn't want me move me. I would never stay here again.

I had to book last minute because MY Flight was cancel. I have stayed in double tree hotels before and I always had a good experience, this time I was not too happy and all started at check in, and everything went downhill from there. The staff was not friendly, instructions where not clear. We asked id they had toothbrushes and we were point out to walk over to the pharmacy, it was the middle of the night and the temperature was 26 degrees. This showed a lack of empathy on behalf of both of the employees checking us in.

I had to book last minute because MY Flight was cancel. I have stayed in double tree hotels before and I always had a good experience, this time I was not too happy and all started at check in, and everything went downhill from there. The staff was not friendly, instructions where not clear. We asked id they had toothbrushes and we were point out to walk over to the pharmacy, it was the middle of the night and the temperature was 26 degrees. This showed a lack of empathy on behalf of both of the employees checking us in.

The first room they gave me had a bar of soap in the shower that was previously there & someone used

The carpet had a fresh ketchup stain on it, Pillow cases were dirty, the front desk staff weren’t friendly when I checked in, although I had already prepaid for breakfast I was told I had to pay, until one of the staff members had to call someone else to confirm what I’ve already told them.

The carpet had a fresh ketchup stain on it, Pillow cases were dirty, the front desk staff weren’t friendly when I checked in, although I had already prepaid for breakfast I was told I had to pay, until one of the staff members had to call someone else to confirm what I’ve already told them.

Staff was extremely friendly and accommodating!

Breakfast was not worth the amount and my toilet was not functioning and the bathroom ceiling was falling apart

Extremely great and friendly staff. Very knowledgable and attentive. Missed not having a microwave.

Everything was good

Lots of people loitering outside.

Lots of people loitering outside.

Everything was Good and clean

Everything was Good and clean

The piped in music from the bar area is obnoxiously loud. 4 people sitting in there. Turn the noise down and turn up the service.

The piped in music from the bar area is obnoxiously loud. 4 people sitting in there. Turn the noise down and turn up the service.

Very clean & quiet

Very clean & quiet

clean room

clean room

Very clean Comfortable bed Breakfast was good Safe area

Very clean Comfortable bed Breakfast was good Safe area

Good helpful service everything was OK

Good helpful service everything was OK

Great hotel clean and very nice staff

Great hotel clean and very nice staff

No room services!

No room services!

I had to switch rooms twice. one room didn’t have a desk, the second room had food stains on the floor and hair on the sink. Staff was wonderful and accommodating.

I had to switch rooms twice. one room didn’t have a desk, the second room had food stains on the floor and hair on the sink. Staff was wonderful and accommodating.

Front desk staff was not friendly at all. Room smelled like marijuana.

Front desk staff was not friendly at all. Room smelled like marijuana.

Staff was very good and professional.

Staff was very good and professional.

Clean room! Nice shower!

Clean room! Nice shower!

Clean

Clean

Room could have used a little more modernization.

Room could have used a little more modernization.

Awesome experience

Awesome experience

The vent in the room makes a very loud noise.

The vent in the room makes a very loud noise.

Terrible

Terrible

Great

Great

Had to pay for parking the air conditioner loud and had to pay for breakfast

Had to pay for parking the air conditioner loud and had to pay for breakfast

The phone in the room was not working, so we had to go down to the front desk to order more towels. They never delivered them. 90 minutes later we went down again to request them. They handed us the towels on the spot. The kitchen staff forgot my simple order of hot milk. She came out after 10 minutes and it wasn’t hot. She brought it back to heat it and forgot. I waited and waited, until I finally walked over by the kitchen to inquire. The bartender was apologetic, and said “she got distracted.” I had a scheduled call with colleagues at 7:30 PM. I tried getting on the Internet in my room from 7 o’clock, and all I got was an oops message. Finally, I went downstairs to the reception desk (because the phone in the room was still not working), and was told that there was no Internet for the rest of the day because the storm had come through, and there was a blackout. I had to do my Zoom call outside by the pool patio in the cold, because I had to run off of my cellular data. Very surprised, disappointed for a Doubletree Hotel. Never again.

The phone in the room was not working, so we had to go down to the front desk to order more towels. They never delivered them. 90 minutes later we went down again to request them. They handed us the towels on the spot. The kitchen staff forgot my simple order of hot milk. She came out after 10 minutes and it wasn’t hot. She brought it back to heat it and forgot. I waited and waited, until I finally walked over by the kitchen to inquire. The bartender was apologetic, and said “she got distracted.” I had a scheduled call with colleagues at 7:30 PM. I tried getting on the Internet in my room from 7 o’clock, and all I got was an oops message. Finally, I went downstairs to the reception desk (because the phone in the room was still not working), and was told that there was no Internet for the rest of the day because the storm had come through, and there was a blackout. I had to do my Zoom call outside by the pool patio in the cold, because I had to run off of my cellular data. Very surprised, disappointed for a Doubletree Hotel. Never again.

Esta bien

Esta bien

The only positive interaction we had was with the night desk attendant, who was courteous and helpful. The room itself was average at best, and the shower floor was visibly dirty. This experience does not align with the standards I’ve come to expect from Hilton properties. Based on this stay, I would not recommend this location and would suggest travelers consider other options where guests are treated with basic respect.

The only positive interaction we had was with the night desk attendant, who was courteous and helpful. The room itself was average at best, and the shower floor was visibly dirty. This experience does not align with the standards I’ve come to expect from Hilton properties. Based on this stay, I would not recommend this location and would suggest travelers consider other options where guests are treated with basic respect.

Top 5 issues. 1) house keeping skipping your room despite no sign on door 2) no WiFi access for 4 out of the 5 days 3) house keeping skipping your room despite specific instructions from front desk 4) then walls heard loud music all evening not sure which room it was coming from 5) pricey lobby food prices (e.g. $20 for French toast)and $4 for a candy bar.

Top 5 issues. 1) house keeping skipping your room despite no sign on door 2) no WiFi access for 4 out of the 5 days 3) house keeping skipping your room despite specific instructions from front desk 4) then walls heard loud music all evening not sure which room it was coming from 5) pricey lobby food prices (e.g. $20 for French toast)and $4 for a candy bar.

Well it wasn't the best stay. The WiFi didn't work not once, the DirecTV had limited stations and often had poor connection. No microwave in the rooms, have to wait to use the one in the lobby.

Well it wasn't the best stay. The WiFi didn't work not once, the DirecTV had limited stations and often had poor connection. No microwave in the rooms, have to wait to use the one in the lobby.

There was only one person to check in and that was annoying being that there was three people ahead of me checking in as well. Getting off the road , you just want to get some rest and that was a delay for me. Also, it wasn’t as cleaned as I would’ve liked . Usually , Hilton hotels are pretty on point , idk if it was just my particular room or what. Lastly , I called for some extra towels , they said they would bring some up. No one ever showed up. I figured it was okay because I would just call again in the am. I called in the morning and and they told me that there was no one available to bring some up from housekeeping . I just don’t understand why that is ? I thought there was always a member of housekeeping available? I was just a little annoyed this experience at the doubletree

There was only one person to check in and that was annoying being that there was three people ahead of me checking in as well. Getting off the road , you just want to get some rest and that was a delay for me. Also, it wasn’t as cleaned as I would’ve liked . Usually , Hilton hotels are pretty on point , idk if it was just my particular room or what. Lastly , I called for some extra towels , they said they would bring some up. No one ever showed up. I figured it was okay because I would just call again in the am. I called in the morning and and they told me that there was no one available to bring some up from housekeeping . I just don’t understand why that is ? I thought there was always a member of housekeeping available? I was just a little annoyed this experience at the doubletree

Got there at 4:30 to check in and they weren't even sure our room was going to be ready. After confirming it was, we get in and there was still hair in the shower and the room was extremely outdated. There was no back up toilet paper in our room. Water pressure in the sink was barely anything and the shower as well. The toilet did not flush unless you flushed it five times literally. We will absolutely not be coming back to this hotel ever again.

Got there at 4:30 to check in and they weren't even sure our room was going to be ready. After confirming it was, we get in and there was still hair in the shower and the room was extremely outdated. There was no back up toilet paper in our room. Water pressure in the sink was barely anything and the shower as well. The toilet did not flush unless you flushed it five times literally. We will absolutely not be coming back to this hotel ever again.

Staff was kind and helpful. The rooms are okay, bed is really comfortable but the rooms are quite cold and sterile feeling. The bathroom had a weird crooked vent and wasnt 100% sure when the last thorough deep clean was. Overall acceptable for a short stay to be near the airport.

Staff was kind and helpful. The rooms are okay, bed is really comfortable but the rooms are quite cold and sterile feeling. The bathroom had a weird crooked vent and wasnt 100% sure when the last thorough deep clean was. Overall acceptable for a short stay to be near the airport.

Room was disgusting plus I paid for a king bed but upon arrival I was told they only had 2 queens available so I decided not to stay & wasn’t refunded. Don’t stay here

Room was disgusting plus I paid for a king bed but upon arrival I was told they only had 2 queens available so I decided not to stay & wasn’t refunded. Don’t stay here

Room was not clean, toilet at one point stopped working/flushing, and staff were notified multiple times without much interest in intervention. There was one evening manager who finally assisted us and offered us a voucher etc and he was the only person who seemed interested in customer service. Was disappointed with our stay.

Room was not clean, toilet at one point stopped working/flushing, and staff were notified multiple times without much interest in intervention. There was one evening manager who finally assisted us and offered us a voucher etc and he was the only person who seemed interested in customer service. Was disappointed with our stay.

Yes

Yes

Clean tooms

Clean tooms

Rooms were clean, roomy,staff was courteous and professional. Parking was good and without any problems.

Rooms were clean, roomy,staff was courteous and professional. Parking was good and without any problems.

Room was amazing

There were no rooms reserved. I believe it was your fault.

Horrible service

In past breakfast at Hilton was free it was not offered free at this facility. Disappointed all around

Very comfortable, roomy, clean room. The staff members were very polite and professional. Beautiful grounds.

Aging hotel. Running toilet both days even after they tried to fix it. Watch out for the extra $12 a day for their surface lot. No reason to pay extra for parking in a location where there is plenty of parking. The parking tag also mentioned that they are not responsible for theft or breaking. Signs were posted all over the parking lot and homeless right across the street. Not impressed.

Very clean and welcoming. The staff was so nice. Highly recommend.

Refrigerator was too small & hidden. Limited parking & you have to pay a fee. Couldn’t close bathroom door without ceiling piece falling from ceiling. No ice machine on floor. Left & came back and trash was still by door.

Airport shuttle starts only at 7 am which I find too late

Mechanical banging noise all night. There was like one guy behind the desk trying to do everything, kinda felt bad for him.

Everyone was very friendly

Loved the coolies & friendly staff, very modern. Will stay again.

Very nice. Got a great deal through Expedia

It was good.

They put us in the basement with a window that faced a concrete retaining wall, for the parking lot. The room had an obvious leak behind the wall in the bathroom. We could tell there was a leak because of the musty damp smell upon opening the door to the room that became worse as you approached the toilet. The room was clean and spacious however, it did not have a microwave. Breakfast is not complimentary, nothing is except the cookie you receive when checking in if your not a HILTON honors reward member. They are also very strict and directly by the book, as we needed to adjust the days we booked and was unable to so… all in all I have paid the same… or less for a better stay and the complimentary breakfast included elsewhere. Then again I can only speak on MY experience here.

I had an amazing 3 day stay ..i will return// jason

All personnel embodied great customer service!

Morning staff was very helpful. But one male staff member on the evening shift was very rude.

They never has the complementary cookies available

Staff was great with problem solving and very accommodating.

staff needs to be more personable ....rooms need to be upgraded... floor in bad room poor shape. no clock .

Every staff member I encountered was excellent.

It was a nice stay

Nice hotel. Very clean. Floor we stayed on could have used better carpet in the hallway. It was in good shape but not glued to the floor and made rolling your suitcase a bit difficult.

The bathtub was not clean and when I called the front desk I asked them could somebody would clean it and no one came. I called again and still no one showed up. I would not recommend this hotel to anyone.

Nice

N/A

Nice warm cookies 😀 and easy check-in, comfortable clean room

Great place to stay. Up-charge of $12 / day for parking is the reason for four stars rather than five. Hidden costs given the advertised price are ridiculous. Still, overall, nice place and staff was courteous and helpful.

So main perk was free shuttle from airport. Call the number given online tell them I need a shuttle it comes out. Takes me to the wrong property. Front desk guy says they'll shuttle me back to airport. Ok cool well let me get the number of the correct property. He gives me the same number I originally called. So decided to take an uber instead. If the same number is for all 4 properties then they should ask for which one do you need the shuttle for. Then when it's time to check out need a shuttle but it's before 7 am so they don't have one at that time. Waited 30 mins for an uber. So that was annoying. Besides that the room was big and comfortable. Nice, clean hotel. That's it, nothing special about it.

It was an overnight stay, but everyone from the check in to the bartender, down to the other guests were all very friendly. I may have a new favorite hotel!

For starters there were no wash clothes in the room, secondly I was on the basement floor, the up keep of the room (power outlets, carpet and lighting) were out dated. The TV didn’t work so they switched me to a room on the floor with no iron I am had to ask for an iron. The rooms were similar, it’s okay to have maintenance do regular checks on the room and take care of the things that need to be updated!

Well kept

Bartender was the best, front receptionist was quick and polite. Will be staying frequently

Huge hotel.

Checked out of the hotel at 3:00 AM due to the AC not working in the room. When I told the person upfront their response was that stinks. I’m extremely disappointed. Was a complete waste of money. We were only there for 6 hours

staff went over the top very polite and helpful

The hallways was messy. Best staff. Just need a deep clean for the stains

Everything was lovely, and I wouldn't have wished for another place to stay before our flight!

Quiet comfortable

Nice facility

The room set up was very awkward and the bed was incredibly uncomfortable.

Exelente

We only had one trash can in our room and it was in our bathroom. There was a noticeably brown mark on the wall right by the toilet paper and the toilet paper rubbed against it when rolling. As for the staff they were nice. But the systems were very slow so it was a timely check in.

The stay was good but the AC was loud when it comes on in 435

Enjoyed my entire stay! Staff was great and amazing!

Beautiful hotel,

There are two Doubletree Hotels with Airport Shuttles - This is the one that is further away, and the shuttle only comes once an hour - and even with that, it wasn't reliable. The hotel is somewhat run-down. The service is slow, especially at the front desk. The pool is pretty murky - very blue, but can't see the bottom. Not a particularly pleasant stay, and I would say I am relatively forgiving. I would not recommend this hotel.

Good

Not a bad stay. A few areas could use an upgrade.

Friendly staff at front desk both at check in and out… love the cookies as well they are delicious.

Check in took about 20 minutes and there were two employees at the desks in the lobby and one person in front of me. Not sure why it took so long to check in. Upon arriving at my room, it looks like the housekeepers didn’t wipe down the counter surfaces. The TVs are very old. Need to be updated. If you plan on watching tv bring a laptop or use your phone! Also half the outlets did not work and the pillows on one of the beds were stinky. The woman (Kat) working Wednesday august 20th wasn’t very helpful at all. The best thing about the trip was the cookies. The next day we finally got a different room. Same problems. And between switching rooms, someone in housekeeping stole items of mine and the staff didn’t do much to help me get my items back. They asked over a walkie talkie and of course the housekeeper said no they never saw my items. That concluded their investigation. The FOH staff on Thursday the 21st were very kind. But this was one of my personal top 5 worst stays I’ve had at any hotel and I’ve stayed in Charlotte hotels hundreds of times, and many others in other cities but this was just terrible. I wouldn’t recommend staying here unless there’s nothing else available. The pool was open but it was green. Very disgusting. Second room we had I had to clean the counters myself again, however we did get another cookie and water. So. That was nice.

Looks unkept but the staff is very attentive

There was a leak in the bathroom

Good, but make sure you call for a airport shuttle early & first one goes out at 7am

I never review anything but felt this one deserved a response. The staff here could not have been any nicer! Staff was friendly and went out of their way to make sure we were happy. They even shuttled us to airport when the shuttle wasn’t in service. Also, Our room was clean and comfortable!!

Feels a bit older than most doubletree hotels

Our flight was canceled due to Hurricane Erin; hence, our family ended up at Doubletree. It was approximately 12 minutes from CLT. We were able to book three rooms for the same day. Upon check-in, we were greeted with a warm smile, the check-in process was smooth, and their famous chocolate chip cookies made it feel like home. Rooms were spacious and very clean. The staff friendly. Shuttle service back to CLT was bonus.

Rachel was super nice at the check in. Rooms were clean.

Great stay!

Very nice stay

The room was clean, hotel was accommodating and quiet.

Excellent service

We asked for a shuttle to take us to the airport. We were told the bus does not leave that early, and we have to pay for an Uber. This one night cost us an extra 40 US dollars, and the hotel blamed it all on Expedia.

Ghetto all around. Do not recommend.

It was a last minute stay due to flight cancellation. We tried to get the shuttle at the airport, but it was full and it was going to be at least 1/2 hour wait for another one. It was late, so we took a taxi instead. When we got to the hotel, it was a little after 11pm and we were starving. The restaurant was closed but they had a mini market next to the lobby with frozen entrees and ramen (plus some snacks). It was VERY expensive. We bought a a couple of frozen pot pies and ramen and brought it up to the room. Turned out there was no microwave in the room, so I had to go back down to the lobby and use the microwave in the mini-mart. I also had to ask for utensils and napkins. The staff was helpful, but I felt like I was being a pain. They had breakfast at the restaurant, but it wasn't included in the rate. It was $20 for a mediocre buffet. The hotel was nice, but it cost more than I expected.

Always great

The room I reserved was not available, I was upgraded but truth is we did not have space for the four of us to rest comfortably. The staff and cookies were great, breakfast was not worth the cost. Not a good representation of Hilton.

The front desk staff were very friendly, actually everyone was extremely nice, the maids are super friendly and amazing. This will be my go to location every time I’m in charlotte. I truly didn’t want to leave

The website and the email I received from the hotel said the airport shuttle started at 6am, but staff said 7. The guy in the morning was rather rude about it as well.

The establishment and staff was very welcoming. The room was pretty large and clean. The bathroom however had a leak and the towels that was placed under the sink counter for me to use ended up being soaked from. Front desk did addressed the matter properly, but it ended up with more water the next day.

I had no internet for the whole stay

The food menu could use an upgrade with items & pricing! The drinks price I thought was a bit outrageous! I ordered a scotch & ginger for a ridiculous $21… The room was great but the shower was a bit tiny! If I was a little larger I probably wouldn’t fit!

Housekeeping was very sweet though.

To no fault of the hotel I wouldn't recommend walking past the stoplight nearby. Saw a few panhandlers at the stoplight nearby at both sides. Daytime I think is ok but I'd be careful after dark. The hotel itself is pretty good though.

No WiFi available,

It was in an area with several restaurants within walking distance. My room smelled like a pack of cigarettes. I didnt mention it to the staff but i felt like they would have tried to accommodate me. I was just in a rush to get to an event. The bed was comfy, and staff were nice, room was clean.

Very nice hotel that we always stay it's when we come to Charlotte. The only thing I dislike is that the bathroom floors get a little slippery.

My only beef is the the WiFi was wonky. But there were storms that day. It’s understandable

Nice quiet place

Lve it!!

Unprofessional to check in I had to wait three hours 3 they never gave me bottles of water that were given out. Room was horrible not organized and not clean enough.

Loved the water at welcome and that they have body wash in addition to the mini soap bar.

Had to stay unplanned due to airline delays & cancellations. Shuttle was easy, staff was outstanding, comfortable bed.

Comfortable night rest

Everything was great until it was time to catch the shuttle to the airport. The driver of the shuttle asked me to catch a ride share because several Spirit employees, who were late to the shuttle, also needed a ride to the airport. I refused to leave my seat. We eventually left 9 minutes late causing me anxiety that I would miss my flight.

A

Everything was amazing, but......the $12 fee for parking a day was a bit excessive.

The staff was amazing!! The room was just a little outdated for the price and the bathroom smelled like mildew and had no airflow in it. The tv also did not work for most channels so we had to stick to the IPad which is okay just inconvenient. But the staff were very very kind and helpful and had great energy!

pool cold be cleaner, rooms big and clean, good breakfast

dont go

Enjoyed my stay and the commies are delicious!!

Room was disgustingly filthy. AC didn’t work.

Meh

Great stay friendly staff

Original room that was given to us smell like smoke, but the staff was more than helpful and the new room we got was great.

Did know that the pool was under construction and I booked less than a month before my trip. They didn’t have the free breakfast. You had to pay a fee just to have your car parked there even though you are staying there which I think is crazy. No feee WiFi and the rooms are dirty I would stay away for there.

Bed was comfortable, sheets were soft, bathing products in shower was a nice amenity.

Staff

We had a one night layover stay as we waited for our flight the next day. The airport shuttle was prompt and a quick ride. The hotel restaurant was open late which was a huge help and the staff were incredibly friendly.

No offer for anything.

Night receptionist was not answering the calls, gave me wrong room, did not give me enough info about breakfast we were 3 and she gave me only 2 free meals in the morning they want it to charge me for the 3rd meal.

Stayed here for one night after driving from VA for early morning flight the next day. Hotel and room were nice. Bed was a little hard for my liking. Toilet hardly flushed. Called the front desk and told them it probably needed to be plunged. They said they were sending someone up, but never came. The toilet also moved as you sat down. Water gets hot in the shower, but no water pressure. They also charge $12 for parking which is ridiculous. I wouldn't have stayed here if I saw this. It's just a surface lot.

Everything was great. The only disappointment was not having a micowave in the room.

It was a great place to stay the only negative thing i could said i didn't like that i have tobpay for parking.....

Well we checked in here after being told by another the pool was closed indefinitely. Was told the pool was not open but would be during our stay. The pool was torn up and wasn't worked on until we checked out. The first room they put us in was flooded. Btw next to the gym so that's closed ..the breakfast was coffee because they must be trying to push the restaurant. The staff was awesome. Went out of there way got us in a new room great

I will definitely recommend Doubletree by Hilton to a friend and family.

False advertising about airport shuttle. Does Not run 24/7 so if you need it past 10 o’clock you won’t get picked up. They give you whatever room they want not what you pay for. Bad service, under construction and false advertising. Wont go back and don’t recommend.

They said it was the only room available and I said I couldn't stay there. NOW they are not offering a refund even when the front desk said it would get refunded. DO NOT GO HERE!

Great place!

Wish the airport shuttle ran earlier than 7 am.

Excellent customer service, super helpful and friendly

Excellent property

Called for the shuttle and was completely shut down. Told they do not offer shuttle service to “regular” hotel guests!!!!

The bathroom wall had pee stains, room smells, bed was uneven. Toilet pressure was awful

It was a last min stay from our flight getting cancelled 10 mins before midnight. The room was very nice, big and clean.

Just not what I expected

For what we paid for this room, breakfast should have been free, parking should have been free, they nickle and dimed us to death. Very disappointed. The room was clean and the bed was comfortable.

Perfeft

The room fan for AC was noisy, cracked tile and hollow sounding tile when walking on it in bathroom when walking on it, staff was great, great location for dining places close and dining in hotel even though I did not utilize dining area in the hotel, pool area was in demolition under construction clean rooms wonderful helpful staff meant a lot. Overall great stay comfortable bed and clean.

The staff, especially Kimmie

The hotel is nice enough but do not expect what you see in the pictures on Expedia. The pool is not available and is in serious disrepair. The courtyard by the pool is dirty and in disrepair as well. You have to pay extra for parking and there is a cop camera in the parking lot which is sketchy. I will not stay here again.

Very nice place to stay!

The staff was friendly and the hotel was clean and comfortable. Perfect for a stay before an early flight. It was nice to have free transportation from the airport but be aware that the airport shuttle doesn’t run early so for our 6 am flight we needed to make our own arrangements