Courtyard by Marriott Charlotte Southpark

Parking was great. The facility was very humid and poorly ventilated in the bathrooms. However, staff was helpful when we requested additional items. The breakfast staff were awesome and handled additional requests with no issue. The night manager was also very nice and accommodating during check-in.

I arrived on a Thursday and checked out the following Monday. My room was very clean and spacious with a king bed, a sofa (with ottoman), a desk, TV and mini refrigerator. The bed was very comfortable to sleep on. There was ample supply of towels and wash cloths. The staff members I dealt with were very polite and helpful. They have Starbucks coffee and serve some food in the lobby bistro area but I can't comment on the food because I didn't eat there. The only thing I will do different next stay is to request a room farther down the hallway away from the door to the parking lot. My room was right next to it and there was considerable traffic, although the building is built well enough that it didn't keep me from sleeping

Very good

Very good

Overall a Great Experience & I would stay again.

I asked for a balcony room got a patio room first floor., when you pulled back curtain the outside screen was ripped bad as if a pet was trying to get in and cobwebs in corner..the furniture looked as if they had for 20+yrs

I chose to stay at this location due to the location it's self as well as the outdoor pool. It was unusually hot during my 3 day stay, high 80's and low it's for two days. I decided to go to the pool and low and behold it was closed. I asked at the front desk why and was told corporate chose to open the pool very few days a year. It is very limited. So.... basically you can see a nice clean pool but not use it. This needs to be clearly stated on their web site. It is not. If you want a pool. Do not stay here.

Breakfast was included and very good. Also the front desk staff membe Aislynne was very accommodating and helpful. She was very attentive to the hotel guests. Air conditioning was hard to regulate in the room

Breakfast was included and very good. Also the front desk staff membe Aislynne was very accommodating and helpful. She was very attentive to the hotel guests. Air conditioning was hard to regulate in the room

The room amenities were limited— although there was a fridge, it was without a portable microwave. A microwave was available in the hall which was inconvenient. Overall, the staff was friendly and hospitable.

Safe neighborhood, walkable to restaurants

Dirty, outdated, overpriced

Location Dirty, outdated, overpriced

Clean room; easy selfbparking.

Great hotel.

Exceptional

Superb

I had a comedy show and I stayed at Court yard. It was nice and cozy. I felt very safe during my stay.

The side outside door did not lock or require key to enter. I reported. Other than that excellent stay.

Exceptional

Exceptional

Very good

Friendly staff

Superb

Room was clean. Check in was quick. The check in attendant was polite and helpful.

First class room. Wonderful staff. Little bit expensive for me, but I was "splurging " for a bit.

Little bit expensive for me, but I was "splurging " for a bit.

Great experience all aspects.

Exceptional

Everything was fine

Yes, everything was excellent.

Superb

The room, property, and staff were great. I did get billed for some "Market" products I didn't actually purchase, but I called the hotel and a credit was promised in a very professional and polite manner.

Exceptional

It was very clean. I love that they have a bar.

It was very clean. I love that they have a bar.

Beautiful scenery and clean rooms. There was nothing that I did not like about this property.

Beautiful scenery and clean rooms. There was nothing that I did not like about this property.

Superb

Clean room. Great front desk personalities

The staff was friendly, helpful and polite. The room and common spaces were clean and well maintained, and the pool was lovely. The room was comfortable and quiet, with little to no sound from other rooms or the hallway seeping in. I can't think of anything that I didn't like. It was a nicely upkept building with a wonderful staff. It met my needs/expectations, so I have no complaints.

Noise! They were some people on my next door playing music the whole night/day! We called front desk twice, nothing happened! Breakfast is more expensive than advertised on booking.com

Good, quiet location Rooms are dated. Bed was okay, pillows were uncomfortable.

Your front of the house, food/bar and room service personnel provided the BEST 5 ⭐️ SERVICE ever! Christian & Mike and four others, whose names I failed to remember, took excellent care of me. Left your hotel feeling like I made 6 super good new friends. Looking forward to seeing them again soon! Thank you Courtyard Marriott SouthPark!!!

Check in guy was great! Personable and efficient. Had a great room on ground level.

Y

AC was Broken and sheets weren’t clean

Clean and quiet. Free parking would have been better.

Nice place. Convenient location

Very nice hotel

I love the location. Room size is good. Balcony is nice. The gym was good. No Continental breakfast. No complimentary coffee in the lobby.

Staff was very courteous and room was clean.

Clean room friendly staff. Good location

Clean room, friendly check in

The room and bathroom needs to be updated, the toilet handle fell off when being flushed. The tub is quite stained and looks dirty. The balcony was nice!

Room was very clean. Staff was helpful. The location was safe and quiet.

Very clean and efficient. Not sure why parking was $10 though.

The location! The staff, and room was amazing!

Good location, very clean, helpful staff

Clean room and friendly people and quiet

Good place to stay

Freebie rides easy and accessible

Perfect place to relax!

Hotel Room was nice and clean. Super easy check in and check out process. Central location for getting around South blvd. Would stay again if ever in the area.

The property was clean and safe, the room was nice and cold. The service was wonderful and charming and very friendly.

The room door didn’t close as intended. I had to use the key card for it to fully close from the outside The hotel should consider renovating

It’s clean, comfortable and the staff is kind and professional.

Maria could’ve cleaned better

Saw a roach crawling in the lobby

The manager was extremely aggressive! Not a nice guy.

Clean

Very comfortable bed

Great check in and clean/inviting room

Staff very friendly and helpful. Location was very convenient for our purpose in staying there.

Great property in a fantastic neighborhood. That area has free uber like services that you can take around the SouthPark area so there is no need to move your car if you are driving and if you are not driving you will not need to worry about getting around that area. The service runs from 9am to 9pm.

Great location, close to airport and staff was so friendly Everything was wonderful

Comfy bed, big room Claim of free Wi-Fi is a bit misleading. You need a Bonvoy account to access it

In room coffee was terrible. Only other coffee available was in the lobby which was a Starbucks.

Location was really good It was just unremarkable

Very nice hotel would’ve been nice to have complementary coffee in the lobby not just the room

I will be recommending this hotel to my friends and family I has a wonderful time I give it 5⭐️thank you

The staff - everyone I interacted with were incredibly helpful and friendly. The shower! Definitely needs upgrading.

Could use another mirror in the room other than the one in the bathroom.

Food options are not good, everything is microwaved , there are many very good restaurants in the immediate vicinity, bed comfort is good

The Staff r friendly and accommodating. I wiped my room surfaces down and the wipes were clean. I was close to the the mall and other restaurants. I will be returning!

Nice hotel in great area. Room was clean and bed was very comfortable. I just wish they had free coffee in the lobby. They had coffee in the room, but a pain to have to make a cup.

Comfortable bed and having a balcony was nice.

The check-in experience was pleasant, and the front desk staff was accommodating and friendly. However, the room itself was disappointing. There was visible mold on the bathroom ceiling, and the TV didn’t work during our stay. I tried calling reception for assistance but received no response. Additionally, the breakfast options were very limited, with only a few food items available for purchase. Unfortunately, these issues affected the overall comfort and experience.

Very clean. Decent courtyard and pool. Nice staff. AC in the room didn’t keep it as cool as I prefer. Overall it was a great stay.

Very quint hotel. Our stay was great.

The staff was so nice and it was very quiet.

Great experience!

Very nice room.

Very convenient to Southpark and surrounding areas but affordable. Plenty of parking, clean rooms.

I was exhausted, but the young lady at the desk was extremely welcoming and friendly. Very refreshing, I left my watch and called, and another staff member within 10 minutes sent me a link where I could have my watch mailed to me. We live in a world where customer service is hard to come by, and its much appreciated

The baloney furniture was old and dirty. We didnt even want to open the sliding glass door.

All around mediocre. Except Christian, checked us in was 5 stars!

Although we reserved a room handicap accessible, when we arrived at 5PM on Thursday, July 10, 2025. They no longer had an accessible room available. It took them 30 minutes with the help of the manager who finally stepped in to get me an accessible room at another Marriott. They told me that a Travelocity booking never guarantees a specific room. So you must call the particular hotel to guarantee an accessible room. I wish I had known that your reservation has no meaning. My wife must have an accessible room with a roll-in shower. I was furious and let them know. You need to tell your customers that your booking does not guarantee a specific room type.

The staff were all great, from the check-in to ordering food, and then checking out.

It was convenient for my stay and well located to where I needed to go. It was clean, and quiet, with a large and comfortable room.

Everything went great - we wish the pool had been open later

Love the location, customer service and very clean and comfortable!

Very clean and quiet hotel!

Great hotel desk help was great and friendly

Location

We enjoyed our stay! The staff were very friendly and professional. We'll definitely stay here again in the future!

Nice property simple layout amazing staff. Clean rooms

Wonderful! Friendly staff member at check-in. Room was spacious, very clean. Great shower and plenty of towels. Bed was comfortable along with pillows- great & not too soft. Extremely quiet, which was great as some hotels are noisy with doors slamming all night & noisy people. We would definitely recommend this hotel!!

Unfortunately, hearsay should never be the topic of discussion concerning a guest by any staff member.

It was good. Just very disappointed that the pool was not open yet the pricing didn’t reflect it. Nor did the description.

We arrived after midnight due to a flight cancellation. Friendly staff we greeted us at the door, got us checked in and made sure we were comfortable. Thank you.

Last minute booking when flight got cancelled had a comfortable stay

Disliked- room essentials were lacking. Had to ask for toilet paper, regular coffee (all decaf pods), extra towels.

Loved the location and the friendliness/cleanliness on the hotel! Would definitely stay here again!

Very clean. Bedding was very comfortable. Staff great.

The problem for us was the person that checked us in didn’t give us any info on the Wi-Fi, services offered on site or help with any other normal things you might need to stay in a hotel. We didn’t know when check out was or where anything was. We were sold two queen beds on hotels.com and they were full sized beds. When I asked the staff they said it’s because we were in the hearing impaired or accessible room? Not sure why we were in that room as it’s the only room that was available, regardless it shouldn’t say the wrong sized beds listed. I even told them I didn’t need to be in that room and I felt bad that someone would need it and they said it was fine. I think they were at full capacity. We could hear every time our neighbors used the bathroom or ran water or talked or anything. The staff came to our door late knocking to tell us that our TV was too loud. I didn’t answer because it was a man and I was alone with two young girls then they started calling the room to tell us to ‘keep it down’. There was a full on party across from us so I’m not sure we were the problem with the Tv on volume 25%. We loved the lay out of the hotel and the other staff members we encountered were friendly and helpful- specially the ones that were cleaning the rooms and the people that were helping with the bistro / market. The room was clean but the outside area needed work. It was messy and the pool was closed.

WiFi didn’t work. I’m a Bonvoy Rewards member and wasn’t provide any future points or a refund since I booked through Expedia. Last minute hotel need that had me in A LOT of tears. Front desk was very kind but when what we need can’t be fixed and I spent over $200 for 1 night at a basic Marriott, it could not fix the wifi nor a hot room.

Best value in Southpark area. Walkable to mall and Southpark restaurants. Clean comfortable rooms.

I have stayed at this hotel many times. The staff is friendly. The coffee is delicious. The surrounding area has great shopping and is a short drive to downtown. I enjoy coming here and the Southern hospitality.

Everything was very nice, our shower was the only problem with the draining.

Loved staying here. Check in was easy and friendly. The room was spacious, clean and comfortable. Will definitely stay here again.

Beautifil courtyard

Property was good. Rooms pretty good too. Living space... couches and chairs pretty uncomfortable for relaxing and movie watching. Otherwise no complaints

Great stay

This Courtyard is exceptional on every level. The property is simple but outstanding for its suburban location in the Southpark area. Interestingly, I stayed here decades ago as a teen. There have been recent renovations to update the rooms, hotel facade/exterior and lobby. They managed to still keep the 70's character of the property. Cleanliness and service are also outstanding. I was especially pleased with the fresh scents throughout the hotel and even asked--which the staff kindly obliged. A++

It was an okay stay. The hall way did have a musty smell and you could smell the bleach in the bath towels. No toiletries like shower cap or q tips.

The hotel is nice. I would recommend removing the carpet and installing LVP flooring for sanitation purposes. Also, there was a string of hair on the ceiling in the bathroom.

Great stay

Nice and quiet. The bartender was so nice

Our stay from Saturday afternoon to Monday morning was very pleasant and memorable one.

Check in was smooth and accommodating my needs. Great location

The property was clean. The room was clean. The staffs was pleasant. I really enjoyed my stay.

N/A

Located in a nice neighborhood, clean, and super quiet the duration of my stay. Close to shopping and dining. Would book again!

Service was above average from workers.

I had a great stay. Everything I needed at the site. Will definitely be back! Evening Bistro associate was fantastic!

All was high quality as you would expect, but expensive (but best choice for the area), and breakfast not included.

Safe and quiet.

Great service and discount.

Location

Large room; very good staff

It was fine. Only stayed one night

I paid premium price and got below average service. The room was small, there wasn't a free breakfast. I went downstairs to get it cause I asked one of the employees what time breakfast was and they said 7-10 and al lacarte after. Got downstairs at 8am and asked the the little girl at the Starbucks where breakfast was and she said "right there" and pointed at the muffins so I asked is there no free breakfast and she said "nope" no pool, bad vibes and there was like 3/4 people out in the parking lot just loitering at all times. In and out of cars.

The staff was very friendly.

It was a very memorable and stress free stay.

Nice hotel but food was very limited and way too high for the quality

The Property is a bit dated but it was very clean and the staff were kind and helpful! The use of the Freebee Ride App was a major plus. Definitely consider staying there again or at another Marriott Bonvoy property.

Wonderful stay - the rooms was clean, very comfortable, and quiet. We enjoyed being close to the SouthPark mall.

Wonderful stay, quiet environment and comfortable beds

Nice room and quiet floor

The room was nice and clean , we had 2 queen beds. Very spacious and the property was nice . Front desk was fast and accommodating.

It was very disappointing that they did not have shuttle service to the airport. It was extremely disappointing that a $15 bottle of wine was very overpriced at $50. Usually the upcharge for convenience is only double the price. We don't mind paying extra for convenience but we are not foolish with our finances. Plus, the hotel probably does not pay the per bottle retail price so the upcharge is even greater for this hotel.

Great spot

TV did not work. It was very difficult to select a channel and/or move around the guide. The remote was non-responsive.

Close to all the dining options

Great hotel

Just ok

Everything was good.

Didn’t like the set up of the king room with TV sitting next to bed instead of facing. Also, there was limited staff on site and difficult to get someone on the phone when we called the front desk. Our refrigerator was not working. There is a community microwave instead of in each room. Lastly, our shower was leaking tremendously onto the carpet in the next room.

I would stay again.

We had to wait for almost 2 hours to get into our room. It caused us to be delayed in getting to the concert we were attending.

Nice room and quiet

Staff personable and professional.

I’ve been to much better Courtyard hotels than this one

The registration clerk was unhelpful, hard to understand (even when I asked her to repeat things) and unfriendly. $219 + tax for a room that reeked of pot. No complimentary breakfast. Not ice on first floor. Signs for ice took me clear around the building. Machine did not work. Had to go to second floor. Hallways were dirty. I will never stay at Marriott or book through Hotels.com. RIPOFF!!!!!!!!!!!!!!!!

Stay went well and without issue. Lighting layout was a bit off, it appears more lounge-like. Bed was comfortable, but the marshmallow pillows need to be trashed. Get some extra firm pillows and you'll please me. There was a small sitting couch that was surprisingly comfortable. Plentiful parking lot that is well lit. The hotel was located in a safe location.

Nice hotel

Staff was wonderful extremely accommodating and helpful.

So convince to my families home!

The food and its selection was poor

We picked this place close to where we were visiting our son. Place was clean and quite. Has neat courtyard and pool. We were super disappointed that you had to pay extra for WiFi and phones didn’t want to work. Also the pillows are bed were horrible.

Good clean hotel

Great location and spot!