Courtyard by Marriott Charlotte Northlake

Very clean! Excellent customer service

Bad

Exceptional

Exceptional

Over-all nice hotel! My room (707) back faces a busy street. Very noisy at night. Did not get a lot of sleep!!!

Dunkin’ Donuts very close by and a great place called the Hickory Tavern. Great food great service, friendly people.

Room

Exceptional

Exceptional

The staff was very unprofessional and ghetto

Good

Rooms are clean and spacious, Front desk are very friendly and knowledgeable

Great location for travelers. And very nice accommodations

Exceptional

Nothing

Carpet stained and rude housekeeper Friday 5/1

Carpet stained and rude housekeeper Friday 5/1

Great stay. The room was quiet, and clean. The beds were also very comfortable.

Disappointing

very profecional staff in a great area close to everything , I checked in early they are Amazing

Exceptional

The different sitting locations in the hotel The housekeeping could be better the room I was given whenever I checked in it appeared to be clean but whenever I went to pull the bed sheets back to Lysol it down it was ALOT OF DOG HAIR IN THE BED!!!!!! Shower floor was not clean ! So I went to the front desk to ask to be moved and they gave me another room and it was much better!!!

Everything... Nothing

Cleanest and in right location for my visit . The midnight female staff.. Non- hospitality demeanor towards courtyard Marriott guest…

Cleanest and in right location for my visit . The midnight female staff.. Non- hospitality demeanor towards courtyard Marriott guest…

Everything was great! The bathroom had a bright almost highlighter green/yellow stain on the wall. When I asked the front desk about it they said they don't know what it is and its in alot of the bathrooms.

Everything was great! The bathroom had a bright almost highlighter green/yellow stain on the wall. When I asked the front desk about it they said they don't know what it is and its in alot of the bathrooms.

Exceptional

This is the best hotels

Very good

Very good

My stay was great the staff was outstanding My only recommendations is that both Hotels should receive free breakfast they're both by Marriott and also upgrading the TV apps. If you bring your own Streaming device you should be able to use it considering the available apps you have to choose from is only 2. Other than that nice stay

It was very clean and welcoming, the bed very very very comfortable ?. I wish breakfast would be complimentary for everyone.

Everything was great. From a friendly check in to clean and comfortable facilities it was just a good time. Very comfortable beds and a better than average shower topped it off. Only small gripe would have to be with the TV. The picture wasn't the right aspect ratio for the TV and there was no way to fix it that I could find. Also the smart TV side of it was really slow.

Everything was great. From a friendly check in to clean and comfortable facilities it was just a good time. Very comfortable beds and a better than average shower topped it off. Only small gripe would have to be with the TV. The picture wasn't the right aspect ratio for the TV and there was no way to fix it that I could find. Also the smart TV side of it was really slow.

Clean room and nice amenities!

I like the location and the cleanliness the most! I’ve stayed here in the past, but this particular time I did not like having to switch rooms because the refrigerator was not working. Also, I notified three different staff members during my day that the ice machine was not working on the floor that I stayed on and when I checked out, it still was not working properly. Also, I did not like the fact that now this property requires payment for parking.

Terrible I had to go back and forth to the desk cause the key didn't work. Switch rooms then the a/c wasn't sufficient to keep the room cool enough because the vents were blocked from a shelf.

Terrible I had to go back and forth to the desk cause the key didn't work. Switch rooms then the a/c wasn't sufficient to keep the room cool enough because the vents were blocked from a shelf.

Rooms were nice very comfortable Not able to get late check out on Sunday

There could have been a door on the shower

The staff was patient and kind.

The staff was patient and kind.

Paying for parking

good

good

Very nice

Booking.com had given me a king size room despite me booking two queen beds. The staff and manager were nice enough to t

Comfortable bed. Price was reasonable. The “restaurant” was horrible. It was call the Bistro and the pictures looked amazing. However it’s not a restaurant. It’s basically a reheating zone as far as I can tell. Grilled chicken sandwich was a tiny rubbery chicken breast. Fries were ok. I couldn’t eat it so I tried the wings instead. They were just as bad. I wish I had eaten at the tavern across the parking lot. Breakfast the next morning was slightly better but not great. Avoid eating here if you stay. Staff was nice though.

Property was in a great location. 10 mins from uptown Charlotte, 10 mins from concord mills. Staff were amazing! Thanks to Jimmy for getting me settled in pretty quickly.

Great location! Clean! And courteous staff !

Great location! Clean! And courteous staff !

Great service, quiet room, and management response quickly to issues.

Great service, quiet room, and management response quickly to issues.

Clean and friendly staff

Clean and friendly staff

The room was cozy

The room was cozy

Love this place

Love this place

It was very festive and sweet hospitality

It was very festive and sweet hospitality

We did not eat any food but it was available It was a very well managed hotel

We did not eat any food but it was available It was a very well managed hotel

Front desk clerk was very friendly and got us checked in quickly. Hotel is in a good location right off interstate. Nice room, and it was clean

Front desk clerk was very friendly and got us checked in quickly. Hotel is in a good location right off interstate. Nice room, and it was clean

Easy check-in the front desk clerk was very friendly no issues I loved everything about the property

The manager is an exceptional leader, very accommodating and made our stay very good. everyone was welcoming.

Everything was great!

Cleanliness

Cleanliness

After going through THREE rooms, we decided we were done and left. The sheets were bloody and had stains I don’t want to know the source of. The floors were covered in dirt, and a door handle even has a booger. The manager at the front desk was uninterested - they simply said “mhm” and gave me a new room each time.

After going through THREE rooms, we decided we were done and left. The sheets were bloody and had stains I don’t want to know the source of. The floors were covered in dirt, and a door handle even has a booger. The manager at the front desk was uninterested - they simply said “mhm” and gave me a new room each time.

Yes

Yes

Great location, great service nice and cozy property

Great location, great service nice and cozy property

Staff wasn’t friendly, didn’t have much hospitality.

Staff were very helpful and polite!

Would not recommend!

Would not recommend!

the employees were all so kind and nice

the employees were all so kind and nice

Excellent

Excellent

Clean

Clean

The stay was perfect

The stay was perfect

My stay was about family but I enjoy myself

My stay was about family but I enjoy myself

Good location

Good location

We will definitely be using this hotel in the future. Clean friendly good breakfast out door seating indoor seating

We will definitely be using this hotel in the future. Clean friendly good breakfast out door seating indoor seating

This hotel customer service was completely nasty.....room mastress was so nasty....

This hotel customer service was completely nasty.....room mastress was so nasty....

Very friendly staff and clean areas throughout the hotel

Very friendly staff and clean areas throughout the hotel

Good

Good

The clerk that was checking in when I arrived was extremely rude. I had to wait outside for about 15 minutes before the attendee came to open the door. Outside of her being rude the hotel was great.

The clerk that was checking in when I arrived was extremely rude. I had to wait outside for about 15 minutes before the attendee came to open the door. Outside of her being rude the hotel was great.

Nice property!

Nice property!

Service was excellent and the hotel was nice. My only complaint was the frig was tiny and the AC wouldnt hold the room temp during the day. I also must admit that it was during a heat wave and my room was on the front side of the hotel which face the west.

Service was excellent and the hotel was nice. My only complaint was the frig was tiny and the AC wouldnt hold the room temp during the day. I also must admit that it was during a heat wave and my room was on the front side of the hotel which face the west.

It was great

It was great

Friendly staff

Friendly staff

I thought the staff was excellent, very helpful and nice. Room was very nice with no damage. The only thing I didn’t understand was room service never once cleaned my room while I was there. I found out that it is a Covid thing but never asked. So if you need a change of sheets or anything you have to ask.

I thought the staff was excellent, very helpful and nice. Room was very nice with no damage. The only thing I didn’t understand was room service never once cleaned my room while I was there. I found out that it is a Covid thing but never asked. So if you need a change of sheets or anything you have to ask.

Staff were nice.

Staff were nice.

No towels, had to wait to check in way after check in time

No towels, had to wait to check in way after check in time

However, their were numerous motorcycles parked on the drive at the front door and people milling about which made it somewhat difficult entering and leaving the hotel.

However, their were numerous motorcycles parked on the drive at the front door and people milling about which made it somewhat difficult entering and leaving the hotel.

They did not have our room that we reserved and they were completely sold out. They did offer us a complimentary night at a lower quality inn. Very disappointing

They did not have our room that we reserved and they were completely sold out. They did offer us a complimentary night at a lower quality inn. Very disappointing

I got to our room, ther e was stains on the couch, black mold in the tube.& blsvk mod

I got to our room, ther e was stains on the couch, black mold in the tube.& blsvk mod

My room was spotless and modern, with a super comfortable bed that made it easy to relax and get a great night’s sleep. The walk-in shower was another highlight — spacious, clean, and beautifully designed. Although I don’t drink, I stopped by the bar and met Elaine, the bartender. She went above and beyond to create a custom mocktail just for me, and it was honestly one of the best drinks I’ve had in a while — refreshing and made with care. This hotel strikes the perfect balance of comfort, style, and hospitality. Huge shoutout to Demereo and Elaine for making my stay memorable. I’ll definitely be returning and recommending this location to others!

My room was spotless and modern, with a super comfortable bed that made it easy to relax and get a great night’s sleep. The walk-in shower was another highlight — spacious, clean, and beautifully designed. Although I don’t drink, I stopped by the bar and met Elaine, the bartender. She went above and beyond to create a custom mocktail just for me, and it was honestly one of the best drinks I’ve had in a while — refreshing and made with care. This hotel strikes the perfect balance of comfort, style, and hospitality. Huge shoutout to Demereo and Elaine for making my stay memorable. I’ll definitely be returning and recommending this location to others!

It was a very nice. The only problem it did not include breakfast for the price!

It was a very nice. The only problem it did not include breakfast for the price!

Rooms were excellent very clean pool area was very nice! Staff that checked me in were super friendly but night shift not so much! Actually were down right rude!!!

Rooms were excellent very clean pool area was very nice! Staff that checked me in were super friendly but night shift not so much! Actually were down right rude!!!

Check in was fast and simple. The staff was kind and helpful. The room was comfortable and spotless

Check in was fast and simple. The staff was kind and helpful. The room was comfortable and spotless

Close to shoppong outlets and dining. I thought there was an indoor pool. That was the only negative thing I can say about this property. Will return in the future.

Close to shoppong outlets and dining. I thought there was an indoor pool. That was the only negative thing I can say about this property. Will return in the future.

Staff was super helpful

Staff was super helpful

Staff wasnt at front desk whenever i went up, found trash on the floor when we arrived in room, no room service whole weekend when we asked for it

Staff wasnt at front desk whenever i went up, found trash on the floor when we arrived in room, no room service whole weekend when we asked for it

Vey nice, staff was very helpful.

Vey nice, staff was very helpful.

We checked in at 8:30 on May 9 & the front desk guy was not friendly at check in. I asked him if he could provide us rooms next to each other he said he can’t. He was rude & didn’t care about our request. It was a family stay with 3 senior citizens and 2 children. Both rooms were in opposite direction. Moreover, the rooms he assigned us were not clean so we had to ask for different ones. Very poor service, never experienced anything like this before.

We checked in at 8:30 on May 9 & the front desk guy was not friendly at check in. I asked him if he could provide us rooms next to each other he said he can’t. He was rude & didn’t care about our request. It was a family stay with 3 senior citizens and 2 children. Both rooms were in opposite direction. Moreover, the rooms he assigned us were not clean so we had to ask for different ones. Very poor service, never experienced anything like this before.

The location of the property was good. The carpet in the room has an odor and the rooms are small. I didn’t like the fact that the property charges for breakfast.

The location of the property was good. The carpet in the room has an odor and the rooms are small. I didn’t like the fact that the property charges for breakfast.

Would recommend and stay again

Would recommend and stay again

The staff was great

The staff was great

Room was wonderful! Bed super comfy! Front desk service super nice! Buttttt the outside noise was super loud! You could hear everything! There was only 1 towel and 4 washcloths in the room called downstairs since there was 4 of us and they only brought us 1 towel

Room was wonderful! Bed super comfy! Front desk service super nice! Buttttt the outside noise was super loud! You could hear everything! There was only 1 towel and 4 washcloths in the room called downstairs since there was 4 of us and they only brought us 1 towel

Car was broken into in the parking lot

Car was broken into in the parking lot

very comfortable and quiet

very comfortable and quiet

Staff was great.

Staff was great.

Great stay

Great stay

Overall a pretty well maintained hotel

Overall a pretty well maintained hotel

I love it

I love it

I enjoyed everything

I enjoyed everything

Stay was perfect

Stay was perfect

Good

Good

Appreciate the great time here

Appreciate the great time here

Terrible front desk service ,

Terrible front desk service ,

No housekeeping came around to clean the room after 2 nights other then that the hotel was nice and staff was awesome

No housekeeping came around to clean the room after 2 nights other then that the hotel was nice and staff was awesome

Amazing. Best bed to sleep on ever!

Amazing. Best bed to sleep on ever!

Nice hotel and staff. Good location Some outside traffic noise could be heard from my room.

Nice hotel and staff. Good location Some outside traffic noise could be heard from my room.

The cleanliness of the room was amazing

The cleanliness of the room was amazing

Great stay

Great stay

I want to personally thank Ms. Kayla and Mr. Ryan they are exceptional employees. Housekeeping also get acknowledgment for all their hard work. I was in 405 and the only thing I can say is that the ice machine didn’t work on that floor, however, I didn’t mind goin to the other floors. I will definitely be visiting this hotel again. I love it. Best birthday weekend.

I want to personally thank Ms. Kayla and Mr. Ryan they are exceptional employees. Housekeeping also get acknowledgment for all their hard work. I was in 405 and the only thing I can say is that the ice machine didn’t work on that floor, however, I didn’t mind goin to the other floors. I will definitely be visiting this hotel again. I love it. Best birthday weekend.

Highly recommended!

Highly recommended!

I liked the facility as a whole.

I liked the facility as a whole.

The staff was very nice, saw a few hairs in our room

The staff was very nice, saw a few hairs in our room

Terrible

Terrible

I dont like the air freshener they use. Its been sprayed too much and its all i smell. It gave me a bad headache.

I dont like the air freshener they use. Its been sprayed too much and its all i smell. It gave me a bad headache.

Clean spaces and area

Clean spaces and area

It was a little out dated but all in all good deal and nice hotel.

It was a little out dated but all in all good deal and nice hotel.

Great

Great

It is a beautiful and clean place.

It is a beautiful and clean place.

I booked a 3 night stay. I had to change rooms 3 times due to the heating not working in the 1st room. I called front desk to inform and The manager Gary said maintenance was not working on that day but he would send someone. I waited hours.No one ever came finally.I went downstairs to the front desk. I learned that the manager Gary had gone for the day. So I shared the issue Ihad with her, the young lady came up with me to the room to see the issue. She acknowledged the problem and suggested that I would need to switch rooms. So I had to pack all my things and move. Now in the second room the heating unit heated. I fell asleep but awoke at 6 a.m. My nasal passage was dried out and burning and I was having trouble breathing. I discovered the heat only worked for a while but was now blowing dry and cold like the A/C was on, and there was no way to turn it off. Even after pressing the off button the unit just continued to blow air. So at 6 a.m. in the morning I go down to the front desk to inform about issue. I was advised I would need to move to a different room again. The front desk person empathized and acknowledged that there were on going and known issues with the units. This is now the 3rd room. So for every day that I was there I had to pack up and move from one room to the next. What a Miserable stay! No form of compensation was offered. NO! I Do Not recommend this location until they do much needed maintenance/servicing to there heating/cooling units.

I booked a 3 night stay. I had to change rooms 3 times due to the heating not working in the 1st room. I called front desk to inform and The manager Gary said maintenance was not working on that day but he would send someone. I waited hours.No one ever came finally.I went downstairs to the front desk. I learned that the manager Gary had gone for the day. So I shared the issue Ihad with her, the young lady came up with me to the room to see the issue. She acknowledged the problem and suggested that I would need to switch rooms. So I had to pack all my things and move. Now in the second room the heating unit heated. I fell asleep but awoke at 6 a.m. My nasal passage was dried out and burning and I was having trouble breathing. I discovered the heat only worked for a while but was now blowing dry and cold like the A/C was on, and there was no way to turn it off. Even after pressing the off button the unit just continued to blow air. So at 6 a.m. in the morning I go down to the front desk to inform about issue. I was advised I would need to move to a different room again. The front desk person empathized and acknowledged that there were on going and known issues with the units. This is now the 3rd room. So for every day that I was there I had to pack up and move from one room to the next. What a Miserable stay! No form of compensation was offered. NO! I Do Not recommend this location until they do much needed maintenance/servicing to there heating/cooling units.

The staff was exceptional and deserve a better visual backdrop to match their excellent performance

The staff was exceptional and deserve a better visual backdrop to match their excellent performance

Nice Clean and convenient

Nice Clean and convenient

Everything was ok! Nite and clean

Everything was ok! Nite and clean

Everything was easy

Everything was easy

Parking is minimal, clean room, a little mold in the shower

Parking is minimal, clean room, a little mold in the shower

The hotel checked someone into our room by accident. They were able to find us another room to stay in for the night.

The hotel checked someone into our room by accident. They were able to find us another room to stay in for the night.

This was the second stay in 3 weeks at this hotel. First stay was good, no issues. The second stay was a terrible. Thermostate was broken, air conditioning didnt cool the room so it was hot, the air conditioner was very loud. Beds were not conformable and had to have been as ild as the hotel, dame with the pillows. The door to the room was broken and coming off of the hinges so I had to slam it to get it to close. Paint was peeling and falling off of the ceiling in the bathroom. Sink would barely drain. The stay was not good at all.

This was the second stay in 3 weeks at this hotel. First stay was good, no issues. The second stay was a terrible. Thermostate was broken, air conditioning didnt cool the room so it was hot, the air conditioner was very loud. Beds were not conformable and had to have been as ild as the hotel, dame with the pillows. The door to the room was broken and coming off of the hinges so I had to slam it to get it to close. Paint was peeling and falling off of the ceiling in the bathroom. Sink would barely drain. The stay was not good at all.

Pool was closed, drained and what little water was left was already green when we arrived. I was not aware that the pool would close midway through September even though the outside temp was still 90 degrees and sunny.

Pool was closed, drained and what little water was left was already green when we arrived. I was not aware that the pool would close midway through September even though the outside temp was still 90 degrees and sunny.

Very professional and friendly staff.

Very professional and friendly staff.

Good

Good

Great

Great

Everything was great except the refrigerator was missing from room.

Everything was great except the refrigerator was missing from room.

Vomit left on the floor all night in the lobby, bugs in the room, extremely noisy over my head .

Vomit left on the floor all night in the lobby, bugs in the room, extremely noisy over my head .

I only stayed for one night, but I enjoyed my stay. Christina at the front desk & the late night crew were very welcoming and pleasant. I had a smooth check in. My room was clean and ready when I got there. The only “con” was that the doors were a little hard to open and close. You had to put some elbow grease in it lol. The second “con” was that we were given one washcloth but plenty of towels. Checkout was at 12 which is a MAJOR PLUS! Overall I’d recommend this hotel.

The property was beautiful! However, when I entered my hotel I noticed it was a lot of hair in the shower that didn’t get cleaned up at all. This hair was also all on the floors and in the bathroom too. Besides that everything else was nice.

Everything was perfect. Clean & beautiful. And the front desk agent went above & beyond to make sure I was comfortable

Nice hotel.

It was nice. Just didn’t like the smell of the other bed sheets.

Loved It

The staff that we did see for the most part was great...they did close the bar area which made no since there was a family reunion going on alot of people was out of town and one of the staff said due to limited people in the hotel which was confusing. They have a great lounge area having a place to get food and drinks would have been a plus

S

We stayed in a Courtyard by Marriott the night before in another part of town. This location was not as well maintained or clean. We tried to get a drink at the bar but there was only one person and she was also cooking. They had a large group and hotel did not staff appropriately. Location was a little sketchy.

the bathroom needs Clorox,

-Large stain on fabric bed skirt.

They need to use Clorox in the bathroom because there was mold in the shower and the noise from the street was constant at night

It was a quick stay so I didn’t mind not having a maid, but the garbage cans did spill over with recycling and garbage free quickly on a work trip.

Good

Pool and relaxing area

I arrived on 5/9/25 for check-in and I was told my reservation had been cancelled by the “system” and the property was oversold. After traveling 7.5 hours, I initially attempted to appeal to the guy at the front desk and explain that I was not contacted by the hotel and that my reservation was still active on my Expedia app. He was very dismissive and shrugged “thats the problem you booked through a third party,” as he carelessly handed my cards back to me without an apology or signs of empathy. He also said he had no contact information shared from Expedia to alert me of any issues. When I asked him to assist with finding other accommodations and a manager he replied “I’m it and there is nothing I can do.” He basically blamed me for booking through Expedia and failed to provide an alternative solution. Within 5 minutes, another customer was able to check in and get a room (I know this to be true because I actually know the person)…so much for oversold rooms!!! I became very upset and began to let him have it, it was only after that point when the other people in my travel group asked questions did he even attempt to “pretend” to call around for accommodations for me and my family. He was otherwise rude , dismissive and condescending. I travel to Charlotte very often but I will never book with this property again. I called the manager and left a message and have not received a return call, however I will escalate my concern to corporate.

Upon arrival I was ignored, and everyone’s attitude at the desk were unwelcoming and unfriendly. I went upstairs to my room, it was a decent and cute space for a solo stay. However, the WiFi was down all night the first night. And the pool was not open as advertised. It was going to be a nice, sunny, hot weekend and I was looking forward to a pool. I purposely looked for a hotel with a pool, and was highly disappointed. Their so called “snack bar” was very poorly stocked. And they tried to double charge me upon check in as well. Along with the ice machine not working on my floor it was just an overall unpleasant stay especially for the amount I paid.

Breakfast was good - had a good referral from the front desk as to where to get an evening meal

Very good

We loved it

The hotel was very easy to get to and free self-parking was close. It's located near shopping and restaurants. You can be in downtown CLT or other areas in 15 minutes but avoid the crowds after a day out. Staff was very friendly!

One of the beds had a huge brown stain on the side of the mattress

The staff was super accommodating!! The room was exceptionally clean!

The staff was great.

Enjoyed my stay on 6th floor where it was quiet and peaceful. Room was clean and I liked the layout. I could have done without having to look at the rust in the lower part of the shower. But i would stay there again.