Charlotte Suites

To many OD in the area went to check was approached by a crackhead and asked for money.. took my ans my daughter else where

The beds and room were super comfortable and clean with a nice layout. One thing I wish it had was a fan in the bathroom or a sink in a room outside the shower.

It would be nice to now when you post it online that it is under construction. I also called prior stating that there will be three of us coming at 11:30 pm can we have the couch turned down. They said yes and it never happened. We had to ask for sheets, blankets and pillows and make our own bed ar midnight. The breakfast was fine but it just didn’t feel clean with booths that weren’t wiped and torn benches. Again I get the value of the lower price but it would be nice to know you are under construction prior booking. I could have spent $20 more and be in a much nicer facility.

Stay was okay, they are renovating though so have open mind when to making a decision.

This could have been a 4.5 rating, the significant downgrade are for two reasons, expectation to pay $10/night for parking and inadequate supply of coffee pods for the length of the stay.

I booked this one because it said it had a pool, but the pool had been out of service for sometime

Nice

In the middle of updating physical facilities. Charged for parking.had to put a $50 deposit for room- what? Hard to find- signage inadequate.

We got a great price on a 2-room suite, which was perfect for our needs. Everyone was helpful and friendly, and they have a shuttle from the airport too.

Staff was really friendly

I have never left earlier before from any hotel in the past, and from this one I did, I can't stay in there where the Marijuana smell was so strong that I was getting sick and my mother as well, the night shift staff was very rude to me when my key stop working and I went to reception to request the service of repair she even rolled her eyes on me and only make one key work, breakfast was the only thing I can say was ok, and clean! But besides that everything else, the ice machine not working 😕, the sofa bed so damaged. Totally bad.

I was looking forward to laying by the pool, it was closed. Other than that the staff were excellent and all who worked there. I would definitely recommend it, but if you want a pool check to see if it’s complete

.

Service for shuttle in morning was much better.

The rooms blinds were absolutely disgusting and coated with smoke residue

My stay was EXCELLENT! I highly recommend staying at this hotel.

Very good

Everything Na

Friendly accessibility and very clean N/A

Friendly accessibility and very clean N/A

Rooms were very nice they are in the middle of renovations Staff was amazing! We stay there again very close to airport.

Rooms were big and spacious. Property and rooms were clean. Staff was very friendly. No silverware/ dishes in the room.

Rooms were big and spacious. Property and rooms were clean. Staff was very friendly. No silverware/ dishes in the room.

Room smelled like cigarettes and Weed! Beds were clean!

Spacious room

The smoke detector was going off. When I called the front desk she stated no one is here to assist. She will call me back in few minutes after she speaks with her manager. Reception never called back. At the checkout I spoke to the general manager he stated I am not able to get a reduced price because I have booked the hotel through Expedia. We were not able to have a good not sleep because the smoke detector was chirping all night.

I liked the comfortable bed and spacious suites. I didn't like the hidden fees that I got hit with AFTER I arrived on the property to check in. Over $100 in fees they did NOT disclose ahead of time. I am waiting to see if it comes off of my statement. Also the signage is tiny so we got lost every time we returned to the hotel because we couldn't find it.

I liked the comfortable bed and spacious suites. I didn't like the hidden fees that I got hit with AFTER I arrived on the property to check in. Over $100 in fees they did NOT disclose ahead of time. I am waiting to see if it comes off of my statement. Also the signage is tiny so we got lost every time we returned to the hotel because we couldn't find it.

N/A on the shuttle. We did not use it. It was there but we checked in late and left early so didn't see a driver. Our room smelled so strong of weed we just wanted out of there.

The microwave in the room didn't work. Had a issue with my reservation through hotels.com but I was eventually compensated. The staff was awesome with handling of the issues with microwave and registration.

Comfortable bed, good breakfast, nice dietary staff You had to pay Parking with tiny parking lot I had to park by a dumpster with several storage buildings which felt Unsafe to park beside and walk at night

Comfortable bed, good breakfast, nice dietary staff You had to pay Parking with tiny parking lot I had to park by a dumpster with several storage buildings which felt Unsafe to park beside and walk at night

I liked the convenience to the airport. That was the reason we selected this. The gentleman at the front desk when we checked out at 5:30am was very friendly. Honestly, despite the apparent upgrades the place seems run down. Like they slapped a coat of paint on it but that was about all. Some mold in the bathroom, fridge froze our drinks... just an overall blah experience. You have to pay to park, but can only pay through the app not as part of the bill, so $8 per night is really $9.50. Front desk person when we checked in was COLD, not friendly at all.

I liked the convenience to the airport. That was the reason we selected this. The gentleman at the front desk when we checked out at 5:30am was very friendly. Honestly, despite the apparent upgrades the place seems run down. Like they slapped a coat of paint on it but that was about all. Some mold in the bathroom, fridge froze our drinks... just an overall blah experience. You have to pay to park, but can only pay through the app not as part of the bill, so $8 per night is really $9.50. Front desk person when we checked in was COLD, not friendly at all.

The hotel itself is fine, but be aware before booking that parking is an extra fee.

friendly staff, nice room, overall pretty clean stained curtains

stained curtains

Having to pay additional fees for parking.

The place was under renovation… I should have been told… also… I had to pay for parking? That’s really bad.

The place was under renovation… I should have been told… also… I had to pay for parking? That’s really bad.

Breakfast was good and staff was great...the decor is being updated, but right now it's pretty drab and just feels dirty even though it's not.

The staff went above and beyond and was very friendly and helpful The rooms are very outdated and need upgraded.

The staff went above and beyond and was very friendly and helpful The rooms are very outdated and need upgraded.

Good

This place was clean and provided a shuttle to the airport in the morning. Very easy check in and out with a reservation from Booking.com. Staff were kind and helpful. The furniture was a bit old, but everything was clean and this place met my expectations for the price paid.

This place was clean and provided a shuttle to the airport in the morning. Very easy check in and out with a reservation from Booking.com. Staff were kind and helpful. The furniture was a bit old, but everything was clean and this place met my expectations for the price paid.

All of the above

All of the above

Room was clean and well provided for. Staff was most acommodating. Great value.

Room was clean and well provided for. Staff was most acommodating. Great value.

Good

I get it’s under construction, but it smelled horrible, the blinds wouldn’t shut, and you could see mold in the window seal. I would avoid staying here

I get it’s under construction, but it smelled horrible, the blinds wouldn’t shut, and you could see mold in the window seal. I would avoid staying here

Room needs updating. Rug is old and separating from the tile going into bathroom. Bath/shower area needs to be cleaned better.

Room needs updating. Rug is old and separating from the tile going into bathroom. Bath/shower area needs to be cleaned better.

Quiet surrounding area Excellent breakfast

Quiet surrounding area Excellent breakfast

The rooms are very clean, and the hotel offers free breakfast and a complimentary shuttle service. The staff are friendly, and I appreciated the complimentary coffee and fresh fruit available in the lobby. Overall, the price is excellent for the value provided.

The rooms are very clean, and the hotel offers free breakfast and a complimentary shuttle service. The staff are friendly, and I appreciated the complimentary coffee and fresh fruit available in the lobby. Overall, the price is excellent for the value provided.

The staff was great and super helpful as I was traveling in the middle of a snow storm and was stuck in Charlotte. The hotel needs a lot of attention as everything was dingy (room's curtains were visibly dirty) and all of lobby, elevators and breakfast area need to be deep cleaned. The shower water never got hotter than lukewarm, the tub drain was broken, and all of the grout/caulk of the bathroom was dirty or in need of replacement.

The staff was great and super helpful as I was traveling in the middle of a snow storm and was stuck in Charlotte. The hotel needs a lot of attention as everything was dingy (room's curtains were visibly dirty) and all of lobby, elevators and breakfast area need to be deep cleaned. The shower water never got hotter than lukewarm, the tub drain was broken, and all of the grout/caulk of the bathroom was dirty or in need of replacement.

Like for instance, I have a cracked storm window an the drapes are filthy. The couches are very linty, cracking walls but it was a place to stay during the winter snowstorm

Like for instance, I have a cracked storm window an the drapes are filthy. The couches are very linty, cracking walls but it was a place to stay during the winter snowstorm

Yes

Yes

I didn’t like this hotel.

I didn’t like this hotel.

Room cleanliness Gym equipment, some not functional and no weights.

The breakfast was good and staff was friendly. The drapes had red marks on them, and one drape had a huge hole in it. When I told the front desk, they said they’re under renovation. But why wouldn’t a hotel remove such gross things from a room and quickly replace them, or just not rent that room to guests?

The room had a little smell and I killed to roaches in the bathroom

Breakfast was good, morning staff was good Stained carpet, stained curtains, very rude front desk lady who checked us in on July 4th evening, she was very rude, didn't want to give me her name, didn't have name tag, and this hotel charges for parking which is unacceptable.

Didn't eat breakfast Understand the property was under renovations but rooms need major upgrades. Eg no dishes or cutlery in room as it is sold as a suite etc. No sheets on the pull out couch.

Tub stopped up as I showered. Needs cleaned out.

Tub stopped up as I showered. Needs cleaned out.

The location was great. There were plenty of amenities There were stains on the bed. I also booked a two full bed suite and the room I got was a queen bed with a pullout couch

Yes

Yes

Clean

Clean

Comfortable beds, quiet. Convenient to restaurants & shops.

Comfortable beds, quiet. Convenient to restaurants & shops.

It was dirty

It was dirty

Good deal

Good deal

There were stains on the pullout couch mattress and curtains. Shower water wouldn’t get hot

The room was very large and spotless. We didn't check in until after midnight and the night desk person wad very nice.

The room was very large and spotless. We didn't check in until after midnight and the night desk person wad very nice.

The Breakfast was great

The Breakfast was great

Good

Good

Couldnt find my reservation even though the comfirmation was there. A reservation rhat was booked months ago. My husband and I were refused help and told to "call around." We were left stranded in an unknown city.

Couldnt find my reservation even though the comfirmation was there. A reservation rhat was booked months ago. My husband and I were refused help and told to "call around." We were left stranded in an unknown city.

Booked a queen room (2 beds) and sofa bed. Hotel is renovating which is fine. Upon checking in I was informed they overbooked queen rooms and had to down-grade us to double beds for the same price. They blamed it on Expedia. The lady was nonchalant about it all and quick to pass blame. The 6 of us were uncomfortable. Never again!

Booked a queen room (2 beds) and sofa bed. Hotel is renovating which is fine. Upon checking in I was informed they overbooked queen rooms and had to down-grade us to double beds for the same price. They blamed it on Expedia. The lady was nonchalant about it all and quick to pass blame. The 6 of us were uncomfortable. Never again!

The room was excellent. It’s 9.50 for parking. Staff was very courteous. Hotel is undergoing some renovations.

The room was excellent. It’s 9.50 for parking. Staff was very courteous. Hotel is undergoing some renovations.

Website wasn’t clear about how the airport shuttle worked. Had to call the hotel to find out you need to request the shuttle; the shuttle doesn’t do loops to the airport

Website wasn’t clear about how the airport shuttle worked. Had to call the hotel to find out you need to request the shuttle; the shuttle doesn’t do loops to the airport

Hotel was very nice and comfortable. Only issue was the surprise to pay for onsite unsecured parking. Very inconvenient because it required online payment only using a QR barcode scan system.

Hotel was very nice and comfortable. Only issue was the surprise to pay for onsite unsecured parking. Very inconvenient because it required online payment only using a QR barcode scan system.

Friendly check in clerk.

Friendly check in clerk.

Clean The cost

I left and did not stay there. I left

I left and did not stay there. I left

The hotel was in the midst of refurbishing. Perhaps, this explains some of the shortcomings.

The hotel was in the midst of refurbishing. Perhaps, this explains some of the shortcomings.

The only positive part of my stay was the young woman working at the front desk during the night shift her customer service was fantastic!

The only positive part of my stay was the young woman working at the front desk during the night shift her customer service was fantastic!

Nice location

Nice location

Was great

Was great

This location is being renovated, so I assume my issues with cleanliness will be addressed. Our room had stained window treatments and the furniture was worn. However, we stayed primarily because we had an early morning flight, and the airport shuttle was easy to sign up for and punctual. The driver was friendly and communicative; we had no problem arriving at the airport in time. The schedule was one shuttle ride per hour, having more frequency in the early hours would be helpful. It would also be nice if some breakfast was available before 6am other than coffee.

This location is being renovated, so I assume my issues with cleanliness will be addressed. Our room had stained window treatments and the furniture was worn. However, we stayed primarily because we had an early morning flight, and the airport shuttle was easy to sign up for and punctual. The driver was friendly and communicative; we had no problem arriving at the airport in time. The schedule was one shuttle ride per hour, having more frequency in the early hours would be helpful. It would also be nice if some breakfast was available before 6am other than coffee.

I will send the pictures to you American Express, and the Comfort Suites if necessary to receive a credit.

I will send the pictures to you American Express, and the Comfort Suites if necessary to receive a credit.

They are renovating and everything was still very nice..enjoyed my stay employees were great..highly recommend comfort suites..great near the airport hotel..shuddle breakfast great

They are renovating and everything was still very nice..enjoyed my stay employees were great..highly recommend comfort suites..great near the airport hotel..shuddle breakfast great

No friendly env

No friendly env

Cleans and comfy

Cleans and comfy

Although they are clearly upgrading the hotel and there is construction going, the lady at the front desk was very nice. Our room was clean and spacious. The breakfast was great.

Although they are clearly upgrading the hotel and there is construction going, the lady at the front desk was very nice. Our room was clean and spacious. The breakfast was great.

The staff on Thursday was Awesome! My room had blood splatter on the curtains.

The staff on Thursday was Awesome! My room had blood splatter on the curtains.

Didn’t like the area..

Didn’t like the area..

Upgrades are great, staff friendly and clean property

Upgrades are great, staff friendly and clean property

The property was clean and quiet. The room was big and well equipped.

The property was clean and quiet. The room was big and well equipped.

Clean, cool, and spacious.

Clean, cool, and spacious.

My stay was great no noise.. they didnt action do any construction Saturday orr Sunday but started back Monday morning.. i would stay again other than pay to park.

My stay was great no noise.. they didnt action do any construction Saturday orr Sunday but started back Monday morning.. i would stay again other than pay to park.

I can’t get a refund because I’m sick

I can’t get a refund because I’m sick

Staff were friendly but we arrived at midnight after a cancelled flight and left early so didn't have much interaction. The hotel is seriously under construction. In my opinion this should come with a discount, the area around is just dumpsters, not walkable. The rooms are big and very outdated (curtains are yellowed from age). There was caution tape all around the entrance when we pulled up. It is not an appealing place to stay at all. The bathroom amenities like shampoo were all in half used mismatched containers that looked about ten years old.

Everything was clean, very spacious & quiet N/A

Bad customer service. Don’t recommend

Bad customer service. Don’t recommend

Breakfast looked sad, so did not eat. Hotel is being remodeled, so parking was filled with equipment and was messy. Had to pay for parking when O thought parking was free. Felt unsafe after seeing the sad parking lot and learning guests' vehicles had been broken into.

The hotel was under construction.

The hotel was under construction.

Under refurbishment, stained curtains and mattresses in the second room of our family group. ALL AREAS OF THIS HOTEL IS DIRTY! Only positive were the shuttle drivers to and from the airport.

Under refurbishment, stained curtains and mattresses in the second room of our family group. ALL AREAS OF THIS HOTEL IS DIRTY! Only positive were the shuttle drivers to and from the airport.

Due to a long layover at the airport I needed to check in at 7am and check out at 4pm. Leah at the front desk was helpful and accommodating. I appreciated being able to use the room during a nontraditional check in time. The shuttle drivers were friendly and helpful as well.

Due to a long layover at the airport I needed to check in at 7am and check out at 4pm. Leah at the front desk was helpful and accommodating. I appreciated being able to use the room during a nontraditional check in time. The shuttle drivers were friendly and helpful as well.

Nothing I did stay I was not aware construction was in place when I reserved the room. Dust was everywhere.

I didnt have any issues enjoyed my stay

I didnt have any issues enjoyed my stay

The front desk person was very accommodating. I wanted another room, she changed it. She asked if she could help me move my things. Very accommodating, polite, and freindly.

The front desk person was very accommodating. I wanted another room, she changed it. She asked if she could help me move my things. Very accommodating, polite, and freindly.

Old and outdated furniture, all under construction.

Old and outdated furniture, all under construction.

Old dirty property, nice staff, soiled carpets and smells bad. Renovating? Muddy mess.

Old dirty property, nice staff, soiled carpets and smells bad. Renovating? Muddy mess.

Parking is not free

Parking is not free

Property under construction and very dirty. The absolute worst Choice hotel I’ve ever stayed at by far. They Charge 10$ a day for parking in a hotel with plenty of space. Nightclub 100 yards away that is currently rocking the walls with music at 1:00 am. What a terrible mistake to stay here. Don’t do it. This is the worst place I’ve stayed since Covid. Even the airport shuttle has been wrecked & is looking like it was in a demolition derby. I’m praying the airport jets drown out the booming but it’s not happening. Do yourself a favor and sleep in your car or on the airport floor before you stay here…

Property under construction and very dirty. The absolute worst Choice hotel I’ve ever stayed at by far. They Charge 10$ a day for parking in a hotel with plenty of space. Nightclub 100 yards away that is currently rocking the walls with music at 1:00 am. What a terrible mistake to stay here. Don’t do it. This is the worst place I’ve stayed since Covid. Even the airport shuttle has been wrecked & is looking like it was in a demolition derby. I’m praying the airport jets drown out the booming but it’s not happening. Do yourself a favor and sleep in your car or on the airport floor before you stay here…

The furniture in the room was shabby. The room was a bit shabby.

The furniture in the room was shabby. The room was a bit shabby.

Good

Good

Hotel was great

Hotel was great

Brandon at the front desk was extremely helpful and kind, which was very comforting after a long day of stressful travel

Brandon at the front desk was extremely helpful and kind, which was very comforting after a long day of stressful travel

This was a last minute option as my flight was canceled. There was construction going on at the property so the appearance suffered but it was a good stay.

This was a last minute option as my flight was canceled. There was construction going on at the property so the appearance suffered but it was a good stay.

Exceptionally clean, drapes at window near bed was stained with looked like blood. Otherwise the room was spotless. Front desk staff members was professional, polite and well informed about the hotel and Charlotte. Hotel location is very secluded in a industrial area.

Exceptionally clean, drapes at window near bed was stained with looked like blood. Otherwise the room was spotless. Front desk staff members was professional, polite and well informed about the hotel and Charlotte. Hotel location is very secluded in a industrial area.

Good nights rest

Good nights rest

Front desk staff was friendly and helpful. Clean and cozy room. Comfy bed!

Front desk staff was friendly and helpful. Clean and cozy room. Comfy bed!

Excellent

Excellent

Not what I expected when I arrived. If a property is under construction or renovation, that should be made known. It was caution tape arround the front entrance

Not what I expected when I arrived. If a property is under construction or renovation, that should be made known. It was caution tape arround the front entrance

Called twice to get shuttle service from CLT, ended up with uber there by myself.

Called twice to get shuttle service from CLT, ended up with uber there by myself.

No drain working in shower. Up to my calves in water while taking shower. Something wrong with electrical in room. Power goes out every couple of hours and then comes back on. Staff was nice but very run down motel

No drain working in shower. Up to my calves in water while taking shower. Something wrong with electrical in room. Power goes out every couple of hours and then comes back on. Staff was nice but very run down motel

However they should make it more clear that there is a parking fee on top of the paid hotel cost.

However they should make it more clear that there is a parking fee on top of the paid hotel cost.

Tv was not working.

Tv was not working.

Ruth was excellent. Rashawn was great too. Person at desk this morning was less than willing to help when I had a ln obvious problem with my taxi. As a visitor is was disappointed in his lack of willingness to help.

Ruth was excellent. Rashawn was great too. Person at desk this morning was less than willing to help when I had a ln obvious problem with my taxi. As a visitor is was disappointed in his lack of willingness to help.

Front desk staff was amazing. The beds were great. Room was clean.

Front desk staff was amazing. The beds were great. Room was clean.

.

.

Bed is comfy an breakfast is included

Bed is comfy an breakfast is included

It wasn't bad but i think the pool wasn't in or the gym.

It wasn't bad but i think the pool wasn't in or the gym.

Building is outdated, Black mold in the first room that was given to us. We requested another room. Elevator signage stated out of order /personnel usage only but the front desk clerk told us to use it. Each time I had to go to front desk for help, She was not at the desk. When she came from the back, I got the feeling that I was disturbing her. The bed and pillows were comfortable and the shower water was hot.

Building is outdated, Black mold in the first room that was given to us. We requested another room. Elevator signage stated out of order /personnel usage only but the front desk clerk told us to use it. Each time I had to go to front desk for help, She was not at the desk. When she came from the back, I got the feeling that I was disturbing her. The bed and pillows were comfortable and the shower water was hot.

Terribile

Terribile

Clean and in good shape

Clean and in good shape

The room was very spacious

The room was very spacious

Awesome, clean spacious. Great staff n professionalism. We will stay there from now on

Awesome, clean spacious. Great staff n professionalism. We will stay there from now on

It was good, Needed a place to stay because flight was cancelled.

It was good, Needed a place to stay because flight was cancelled.

convenient

convenient

Beds were comfortable, so is fine for a single night.

Beds were comfortable, so is fine for a single night.

You can hear every plane talking off and cars driving by

You can hear every plane talking off and cars driving by

Other than our shuttle bus driver Rashawn who was great, our reception was terrible! Clearly the woman at reception just hates her job. So incredibly rude!

Other than our shuttle bus driver Rashawn who was great, our reception was terrible! Clearly the woman at reception just hates her job. So incredibly rude!

OK airport hotel for the price. No airport shuttle after midnight and only hourly during the day.

OK airport hotel for the price. No airport shuttle after midnight and only hourly during the day.

When I first got to the hotel I was told that hitel guest gad to oay for oarking 9.50 per day of my stay. Keep in ming we were there 5 days Next we were never told the pool was out of order until we went to use it. Its been disn since covid. Thus us still advertised on the website. Last but not least when I came back to the room I coukd tell the hotel staff was in my bag. I started carrying everything out with ne because there was no safe to lovk up valuables Never again will I return to that place

When I first got to the hotel I was told that hitel guest gad to oay for oarking 9.50 per day of my stay. Keep in ming we were there 5 days Next we were never told the pool was out of order until we went to use it. Its been disn since covid. Thus us still advertised on the website. Last but not least when I came back to the room I coukd tell the hotel staff was in my bag. I started carrying everything out with ne because there was no safe to lovk up valuables Never again will I return to that place

Rooms need to be updated. Overall it was ok for the one night stay.

Rooms need to be updated. Overall it was ok for the one night stay.

Pool closed, room bathroom wasn’t very clean, gym was poor, hotel dated

Pool closed, room bathroom wasn’t very clean, gym was poor, hotel dated

Has potential

Has potential

Came to visit my daughter. We have stayed here a few times & will continue. Very clean & spacious.

Came to visit my daughter. We have stayed here a few times & will continue. Very clean & spacious.

The room was very nice, clean and comfortable. BUT I would have preferred the mowers and leaf blowers to come at a different time than 7:30am. AND right next to my window. This was very disturbing. Starting at 8am would have been even more considerate and frankly professional.

The room was very nice, clean and comfortable. BUT I would have preferred the mowers and leaf blowers to come at a different time than 7:30am. AND right next to my window. This was very disturbing. Starting at 8am would have been even more considerate and frankly professional.

It was an ugly surprise that we had to pay for parking. I honestly would have risked it and not payed but I was driving a rental car

It was an ugly surprise that we had to pay for parking. I honestly would have risked it and not payed but I was driving a rental car

We were only on an overnight stay on our way to a vacation. The front desk staff was friendly and helpful. The shuttle driver was nice and polite. We ended up back a second night when sadly our flight was cancelled. They got us in a room right away!

We were only on an overnight stay on our way to a vacation. The front desk staff was friendly and helpful. The shuttle driver was nice and polite. We ended up back a second night when sadly our flight was cancelled. They got us in a room right away!

Was so pleasantly surprised by this stay at a hotel near the airport. Had low expectations, but it was a great room, fabulous bed and all around kind people. The airport shuttle was great!

Was so pleasantly surprised by this stay at a hotel near the airport. Had low expectations, but it was a great room, fabulous bed and all around kind people. The airport shuttle was great!

Very nice mordern clean and spacious rooms, especially for the low prices. No stores or restaurants within walkin distance.

Excellent and convenient stay after our flight was cancelled.

No hot water couldn’t shower. Breakfast was pretty good

i honestly don’t think i’ve ever left a bad review for a hotel and this wasn’t necessarily bad—it just was very sub par, the carpets in the rooms were nasty and stained, there was black hair in the bathroom, the the light in the room flickered so bad, the breakfast was not very good aside from the sausage, stale biscuits and luke warm eggs. the shuttle for the airport was nice and the room was very spacious, also the coffee and lemon water station in the lobby was a nice touch.

Clean, safe and near the airport with a free and convenient shuttle.

Noise wasnt bad next to the hotel and airport. Breakfast was ok

Very close to airport very good price, shouldn’t have to pay to park when you booked a room.

You have to pay to park and to add insult to injury, its a complicated process to pay for the parking. Also. I desperately needed to charge my phone, but the USB charging stations don't work. When I tried to get it rectified, their solution is to sit by the community computer down stairs to charge it. It is after 10pm. I have to get up at 4am. I'm not sitting downstairs to watch my phone charge for an hour. Should have given me a new room or better yet, make sure everything in theirs rooms work before putting paying customers in them.

Good amazing property

Was supposed to get 2 queens (vs 2 doubles) and wasn't very clean, was old some parts were falling apart

This was less than comfort! The room smelled horrible, the carpet was filthy and gross, and the curtains were disgusting. Overall, this place needs a serious upgrade and in the short term, a fumigation!

Noisy atmosphere. Kids running the halls.

The staff was friendly and the room was clean. The pool which we were looking forward to was closed. Please don't advertise you have a pool and post pictures if it's not true.

Close to airport and free shuttle

We checked in at 10:45 PM and the person at the desk was fine and cheerful . When we opened the door to the room, we literally thought we were walking into a time warp. It smelled musty and moldy, and the toilet was running. The toilet continued to run all night long, but we were too tired to bother the girl who said she was getting off in a few minutes to try and get someone to fix it or to even move our room. The decor and “couch” looked like something from an old basement in the 60’s! Would not recommend. When we opened up our door in the morning at 6:30 to get the shuttle to the airport the hallway reeked of pot. It was the last thing I needed to smell on my way out of a horribly smelling musty room. Would be great if you could do some sort of an upgrade or at least take out the carpets or clean them.

The property is very outdated, it felt nasty and the pool was not available for use. We ended up not even staying and driving home.

Never checked in

N/a

Now the negatives- this is a classic 90's era Comfort Suites, when they were pretty sweet. Back in the day when they were a "Premium" brand, known for elevated facilities within the Choice Hotels branding (which includes Radisson and Cambria all the way down to Rodeway Inn), this was the place to stay. All the Comfort Suites had indoor pools (the one here permanently closed, idle and empty), shuttles to nearby airports or attractions (which this one has), etc. But this property has alot of overlooked maintenance beyond the closed pool area. Scratched and dented everywhere from public areas to rooms and curb appeal, the property just need a quick upgrade. The entrance my GPS took me to was one of two to the hotel, this one gated by a rusty barrier with a lock. From this side you can see smoked out windows, no cars, and a d

Front desk rep was great… the breakfast was decent…. Other than that it was meh. Pool wasn’t open, room was dirty, pullout bed was broken. Seems kinda a sketchy area… before covid, this would have been an $89 hotel, and this would have sufficed. But $170 for this is laughable.

Curtains do not close completely. Single women are placed on the ground floor at the back. People walk by your windows, and the curtains are not fully closed.

No service.

Short staffed. Breakfast is cold, and muffins are old.

Just so everyone knows the pool is closed, permanently. So if you book the hotel by specifically selecting a pool you’re out of luck. The room was spacious but the carpet was brown and 100 years old and gross. The bathroom fan was broken. The curtains had some kind of disease on them. Plus the motor cycle racing through the night made it very very loud even with a noise machine.

Everything else was clean.

Good location, good size rooms , outdated , pillows not comfortable . Pull out couch loud

The hotel itself needs an update, but it was fine for a one night stay.

Furniture and flooring need to be updated

We booked this last minute due to a missed connecting flight. The customer service/ night manager was excellent as well as the air port shuttle driver. Could not have been happier!

Convient to airport

Did the job. Felt quite old and dirty though.

The reception was courteous and very nice.

Room was spacious and liked having queen beds Good continental breakfast

It was ok.

Very clean and quiet

Upon entering, I found the room hadn't been cleaned and contained food left behind by the last guest.

Breakfast needs an upgrade. Just needs help on everything.

Very beautiful room

I’ve stayed here many times. Room is always clean. Staff is friendly