Quality Inn & Suites North Charleston - Ashley Phosphate

Bath tub shower needs replaced. Bad smell in room. Location felt unsafe. Grounds need updating and repairs

Toilet and showers were dirty they were stains on the comforter toilet was broke as well as refrigerator had to be moved to a second room where the tub was just as dirty, and there were still stains on the comforters

Bad

Needs to be updated for sure!!

The room wasn’t clean and there were roaches.

Pleasant

Not much. Fixtures were all broken, seems unsafe, no hot water, bathroom was not clean, towels were dirty, and the electrical outlet was falling out of the socket.

Sábanas rotas, lámparas y extractores oxidados, piso roto en algunos puntos, bañera oxidada y pintura en mal estado. Lo único positivo de esto es que tenía un buen aire acondicionado y la cama cómoda.

N/A

Place needs to be more clean

Not recommended for families.

Staff was very accommodating. Breakfast was superb however the serving area is extremely small. Will return on my next visit to Charleston.

The location was good and bad.. right off the interstate.. onto a busy street... the motel was right in the corner of the interstate exit and busy highway.. lots of noise. The room was ok.. A closed restaurant right on the property, looked like homeless folks all around and trash from the homeless and from the busy highway. Traffic in and out all night long.

The bathroom in our room showed visible mold/mildew on the shower curtain, deteriorating black caulk around the tub, and apparent long-term moisture/water damage along the walls and baseboards. The condition of the bathroom did not feel clean or properly maintained. On top of that, there was constant smoking around the property and loud noise outside throughout the night, including someone working on a car until nearly 5:00 AM. Sleep was almost impossible. I understand no hotel is perfect, but basic cleanliness, maintenance, and a quiet environment should be expected. I documented the room condition with photos and ultimately chose to leave because I no longer felt comfortable staying there. I will say management did provide a full refund after we checked out early, which I appreciated.

Disappointing

Superb

The bed was very comfortable. My room had roaches. The paint in the bathtub was peeling while I was bathing, getting into the water with me.

Fire alarm was ripped off the wall.

Excellent customer service

Good

The bed was very comfortable. My room had roaches. The paint in the bathtub was peeling while I was bathing, getting into the water with me.

homeless and prostitutes hanging around the outside and bugging me on my way from my car to my room or when im out on a smoke

I liked it here. Friendly staff, plenty of clean towels. Would stay here again.

The only reason why I gave one star is because there isn’t an option for no stars. The cashier had good customer service, the hotel room is second to living in a third world country, dirty walls,the painted tubs are dirty and rusty, old furniture, smoke smell, the refrigerator did not work. The surroundings are horrendous! The crackheads and prostitutes add the cherry on top strong chance you may be on an episode of cops this place should not charge near the price they’re asking it’s a complete waste of money! I could not even eat my food in the room without wanting to vomit toilets disgusting do not waste your money! they need to be knocked down and rebuilt!

Good

The room was clean. The room was old and outdated

The room was old and outdated

?

Disappointing

The ground was hella dirty I used some cleaning supplies and used couple of the towels to clean the floor and the white towels turned black. And it smelled funny and the bed had someone else hair in the bed. But no bugs I guess. But besides that good service and they brought new towels 2 out of the 4 days I stayed there.

breakfast was good. the price was ok for 2 nights. the tv didn't work and staff knew that but didn't inform me of that. no all the lights worked in the room. linens were stained. the floor need sweeped. the ice machine was dixconnected from the water line. Key cards quit working and had to go to the office get reprogramed. Staff needs to speak better english

Quality Inn was not so Quality. Shower / tub area are definitely in need of an upgrade. I will be coming back to SC in a couple months. Will be booking elsewhere.

Very nice stay

While Choice Hotels operates a number of decent hotels, this one seems to be slated for demolition. Broken tub, a television that does not work. Avoid at all costs.

It beat any record for disgustiness

Yes

Was happy to see hot breakfast options. The room needs to be redone, multiple condition issues.

Well the comforter had stains all over it, the shower curtain had mold, and there were roaches. They did replace the shower curtain, but housekeeping never came by to give us new towels or replace the sheets. Front staff was curt. Would not recommend.

Room clean and all items like wifi, shower and coffee pot worked well. Staff polite; only downside is parking lot is very tight on lobby side and exit to Interstate difficult in morning.

The manager was nice enough to give me a full refund on the spot because we did not feel safe. This property does not need to be listed.

After seeing the condition of the rooms, we did not stay at this property. There were roaches in the room, weird stains on every surface, and mold in the bathroom. Also, the rooms reeked of cigarette smoke. We were shown 3 rooms and they all were in the same dismal state. We told the manager that we would not be staying and would like to cancel our reservation and get a refund. The manager agreed to refund a set amount (provided a "receipt"), but said we would have to go through Hotels.com for the rest. However, we were charged the full reservation cost. After creating a ticket with Hotels.com they informed us they were not able to contact the hotel, so we were just out of luck. Anyways, I would suggest staying almost anywhere else.

This was the worst experience we ever had. The bedding was filthy and had to be replaced, Trash on the bathroom floor, Sticky dirty floors in the room. Used tissues in the empty tissue box. Room smelled like smoke but was a non-smoking room. Outside sidewalk and entire premises just filthy with spilled soda and gum. Seemed to be in a sketchy not so safe area. Very noisy. Staff was not friendly at all. I would recommend that Hotels.com not allow this hotel on their list.

I would not recommend this Quality Inn.

Unsafe area. Room floor not clean. Sketchy clientele.

I was afraid the moment I drove into the parking lot. This should not even be an option for hotel.

Yes

Yes

Yes

The mattress was absolutely horrible the AC did not work properly and was very very loud and it was either too cold or too hot that was in the problem the amount of traffic going in and out of the hotel is obnoxious 2:00 a.m. people going in and out people going from room to room there's a lot more activity going on in this hotel ... The best is the black mold in the bathroom on the ceiling in the shower and the $100.00 deposit they put on your credit card or deposit card for atoms in the room meaning the cheapest towels and for the shampoo and conditioner bottles if you take them from the room they glued to the wall and they weren't even filled that was the best part have they ever heard of the Dollar tree?? It's probably where they're buying the shampoo and soap from. Oh in the cigarette smoking in The vaping in the room comes out of the AC unit.

Everything from greeting me when i came in till my last day was awesome. Breakfast A++

Yes

One room smelled and the tv had line down the middle. The other room the second bed almost fell and the bathroom was nasty and the bathtub had a hole in it. I would not recommend to anyone.

Yes

Yes

Dirty rooms. Pathetic!

Room was dirty covers was dirty with blood on them room was not clean at all

There was no staff and i wasnt able to check in

floors were not cleaned, sheets fall off, bugs inside.

Yes

Clean

Yes

A great place, to stay all the way around!!!!

Room was disgusting - dirty, uninhabitable. Need refund from hotels.com but can’t reach anyone.

The rooms are dirty,and

The room, and stff, I had asked for a downstairs and they gave me a upstairs and I have a boot on a fractured ankle and was only staying there so I could go to MUSC for leg surgery on my other leg.

not cleaned properly and everything broken

Room was clean, staff was friendly. Bed was so tiny and the breakfast was not the best. The yogurts were frozen, no milk for cereal, was promised biscuits and gravy and there was no gravy at all, and they hadn’t even put out utensils to eat with. The water was scorching hot and the cold would not come on.

Very polite staff

Yrs

The Staff was amazing, super nice and great customer service. The problem was with the room. The floors were super dirty making my feet black. There were dead bugs in the corners of the floor, the shower was yellow with gunk and grime, the toilet looked like it hadnt been cleaned in weeks. It was 1 in the morning after a long travel day so I didn't have any other options of places to go. I rinsed off in the shower and when I got out I grabbed a towel that was dirty with black and brown marks all over it. luckily the second towel looked okay. I went to bed and found a pube on the sheets and was disgusted. I was supposed to stay for three nights and checked out the next morning. Again the staff was amazing and helped me cancel my stay and helped with my refund for the nights I didn't end up staying. Lesson learned, never cheap out on hotels.

Bad area, decent staff, decent rooms

No one was at the front desk for 10 min upon checking in. Shower curtain had mildew all over it was pretty gross.

Yes

Room was decent as rated. Worst bathroom I have ever been in. Tub and Shower control needed replacement. Only got hot or cold. Gave up trying to find happy medium so just had cloth bath. Eggs, sausage and waffles decent but two days not available. Poor invey management.

Yes

The room was perfect and clean.The staff is excellent.It was a pleasant stay

,

Yes

Yes

Everything extremely dirty, room smelled like mold and there were bugs everywhere

Room dirty old out dated

Yrs

In late

Nice

Bed not cleaned. What looked like puke stains on pillow.

Room

Had to book another hotel as their hot water was out. Staff was very helpful in getting my payment refunded.

There was no hot water for a two-day stay. Mold in bathroom tub. Drain clogged. Clerk absurdly said no adjustment to my bill was possible because I had booked thru Expedia. Manager/owner was to call me to discuss. He never called. Other minor things too that indicate poor management and poor maintenance. Other guests were checked in even tho management knew there was no hot water. Other motels in this area. Travelers should pick one of the others.

Yes

Ac barely worked, tub was gross, tv didnt work

The bathroom tub needs to be update or a deep clean . Breakfast was disappointing no juice

This hotel seems to have folks in transitional housing staying in guest rooms.There were obviously guests at the free breakfast bar who were homeless. As a result, there were no eggs or sausage on Sunday morning at 9am. The fire extinguisher had not been serviced since March 2024. That seems very dangerous. Choice Hotels has not responded, the manager @ Quality Inn hasn't responded. We asked for a partial refund because of these troubling issues during our two-night stay.

room was falling apart. the caulking in the bathroom poorly done. one of the lamps looked like it had a roach problem before becasue it looked like roach trail all over it. tiolet leaked a little bit and was way to small.

Nowadays it’s hard to find a clean well ran hotel that’s also affordable. Including is also a free breakfast which is great and fresh a very nice stay for those on a budget looking for a good place.

I will say though that all the staff were kind. The place itself is just terrible

Ms. Sheila at the front desk was extremely helpful and understanding . The scrambled eggs, sausages and biscuits and gravy were a welcome addition to the continental breakfast. The rooms are spacious and comfy. Add the pool and the bar and this hotel is most Def more bang for your buck!

The area looks very sketchy. A SUV with a trailer attached parked horizontally in front of my room taking up numerous parking spaces so I couldn't park near my room. I am disabled, so that was a problem for me. I was placed upstairs on the back side of the building because I had a service animal, that was another problem. The hotel looked okay at check in during the daytime but at night there were homeless people and prostitutes walking the parking lot & people were sitting & standing outside their rooms smoking marijuana. I went out to Walmart to buy a mattress protector & linen. When I returned it was dark & I was a little afraid to get out of my car, so I sat there for about 30 minutes before I decided to go up to my room. The room had a strong kind of moldy odor, the floor of my room had not been swept, the nightstand and dresser had spill stains that had not been wiped off, tub was old & had been painted. I wanted to leave the hotel but stayed because I had prepaid online. I slept about 11 p.m. & when I woke up I had a couple of painful bug bites of some sort. I packed and left as soon as I woke up around 4:30 a.m. DO NOT STAY HERE !!

Its cheap and not to far from the city

Place had mold on ceiling, tub was in very bad condition.

I found roaches and the sheets and towels were not clean. I think they need to buy new all these. My wife is full of hives and bites in all the body.

There was black mold in the bathroom and the front desk worker, figured it was on the roof, as if it was justva normal occurrence.

Yes

Outdated

I did not feel one bit of safe at this place. I brought it to the staff attention and they said wait and they would get me a different room but I waited all night until the front desk closed up and put a sign that said call this number but that they were unavailable for any help. So I had to sleep in the same room I complained about all night and nobody tried to do anything to make it right.

Barely qualifies as a continental breakfast. Also had 2 roaches in the room. Bathrooms were in bad shape.

Was in area with plenty of places to eat but needed some matiance was run down ice maker didnt work shower had good pressure but would get cold then really hot and back and forth for no reason

Horrible experience, too dirty everywhere you saw, the sheets smelled horrible, the toilet paper had mold, too unhealthy, the breakfast was the only decent thing, he felt very unsafe outsideAnd too many people smoking marijuana on the stairs outside the rooms and full of garbage outside the doors of them, and the person at the front desk, with all due respect, smelled very bad.

Not very good. Housekeeping and cleanliness were lacking.

I had an absolutely flawless experience with both the accommodation and the staff, whose professionalism, attentiveness, and genuine hospitality far exceeded my expectations. The environment was impeccably maintained, tastefully appointed, and designed with comfort in mind. Every detail—from the courteous service to the seamless execution of requests—reflected a high standard of excellence. I wholeheartedly recommend this establishment to anyone seeking refined comfort and outstanding customer service. An exceptional stay in every sense.

Well to begin with. Hotels.com did not tell me it was a motel. Not a hotel. It was the type of motel that people live in. Folks were washing the cars in the parking lot. Of course it was non refundable. They wanted 100 dollars deposit on site for the room. Didnt feel safe at all, so i refused to stay. Lost almost 100 bucks on the reservation. Ill never use hotels.com again. Staybaway from this place. I ended up deiving around and finding something better close by.

Do not stay here. This hotel is disgusting. There were blood stains on the pillows, burn holes on the blankets and roaches crawling on the walls. We did not stay and are anticipating a refund.

Staff was great. Great value for the price.

The poor kid at the desk thought he gave me a door key and I had to correct him. You have one job, dude.

1st room was extremely dirty wth a broken tub liner that looks like it had some kind of chemicals in it. Sticky substance on phone and desk and non-functioning a/c. 2nd room was cleaner, still had a smell in it and gnats all over. other guest were in parking lot blasting music until after 11pm, then the drag racing started on the road behind the place. that went on until 4am. not able to get more then 2 hours sleep. as i type this at 7am, another very loud car races by.....not recommended at all.

Close by tanger outlets and food was great, though the staff could definitely be a little better trained, hours of time wasted for something simple to be done in first place, I've worked for hotels my whole life but stay and rooms were cleaner than I had expected

Everything for the price was great!

Having spent almost nine years working for Choice Hotels, I am compelled to express my concerns regarding the safety and overall experience of this particular property. As someone who consciously avoids stereotyping, I nonetheless felt uneasy during my visit. I attended the Charleston Black Food Festival and was disturbed by the presence of vagrants and individuals who appeared to be gang members behind the restaurant. The bathroom was dirty, and the room had an unusual odor. Additionally, a loud gathering outside persisted for three hours, causing a disturbance. In my opinion, this hotel necessitates significant renovations to address these issues. Its location is convenient, being situated in the heart of the city. Some individuals might characterize the surrounding neighborhood as economically disadvantaged.

Saw hair in the bathroom and dead and line roaches

1st room was not livable. Tub was burnt up with cigarette burns. Bottom of tub was burnt up and to nasty to even stand in. Floor was nasty. Beds were dirty. Smelled of sewage. Not fit for humans. The second room was better, but not much. Had no room service. Had to get clean towels from the front desk one night. Had no coffee for the rooms. They said they were out. Breakfast was soso. No sugar, no juices. They were out. Had to wait 20 minutes to get eggs.

Towels were.dirty tub was dirty with a black ring around it. There was no telephone in the room The pool is cloudy and dirty with no filter

East access and seemed very secure.

Bed was nasty

Motel très fréquenté et brouillant… Draps propre ! Chambre /- propre.. convient pour le prix, dommage pour la fréquentation

There ended up being a convention in the area so hotel rooms were limited. We chose here because of the price. Once there the room smelled, stains on the beds, roaches in the bathroom the toilet ran all night very loud even with door shut air didn’t work when we got there but something with the electrical. The refrigerator had mold around the seal and was dirty. If I could have stayed somewhere else I would have but everything was booked up. This is the last time we stay here.

Staff was friendly. Room was spotless Bed was great. Had never stayed with this chain before and they gained a for life customer here. Highly recommend. I am driving two hours out of the way to stay again on my next trip at another location.

Said he would give a free upgrade to a king... wasn't happening. To then well if you don't mind not having a tv then i have a dbl bed room.... then after more talking... well i have a room with a tv but no microwave... so we settle for that room ... and boy were we in for a treat! Still wondering if we should of settled king room.... Now onto the cleanliness of the room... Open the door and get wacked with the stench of cigarettes. (Yes its a non smoking room) ash all over toilet seat. The floors or toilet looked like they hadn't been cleaned in months. I was afraid to take my shoes off. Ants coming in and out of the floor boards in the bathroom. It was just gross... the only thing that seemed to be clean was the bedding. Nothing in my bed so i decided to stay. Needless to say, something was going on in Charleston so there was slim picking for the one night i needed to be there. I guess i see why it is also non refundable. After a 20 hour drive and it being 3 in the am i just needed to rest!! But never again and this is just a warning for other!!! Would of been better of in my car!

The Facility is in desperate need of Renovations..

The place doesn’t look like what’s advertised online. I mentioned it 3 times and the front desk man just said ok. Then he said it hasn’t been updated. I bought my own blanket and pillow with me. The pillows were horrible to even look at. The bed skirt was black but filthy. The tub didn’t look clean. No batteries in the remote but they got us some. The good thing is that I didn’t see any bugs at all.

It’s overpriced for what you get but they have a pretty good staff!

Cockroaches small bugs and water pocket under bathtub

It was fine

Check in was very easy and fast the guy's eneded up upgrading me too a king size bed vs a double bed as it was just myself. When i got into the room it was already nice and warm, very clean, etc...

I liked how quiet and peaceful it was.

Well the issues i had were really the location. And the conditions of the rooms werent great. Mine the toilet ran all night.

All kind people hanging out to like 3 am

The bathroom door opens right to the bed and the room is super smelly

You get what you pay for. The only service performed on the room was garbage removal. The coffee not shampoo was ever refilled. The welcome to the facility was minimal, and when my key card didn’t work on the second day, I was not asked for ID before the key was programmed. I have traveled extensively for work and this was by far one of the worst hotels.

We checked in and as soon as we went to the room, we saw baby roaches everywhere. We checked straight back out.

My husband kills two bugs.

Refrigerator was moldy, microwave falling apart, and had to buy spray for the roaches. The construction workers that are clearly regulars are creepy and it wouldn't have been a big deal until one drunk guy on the ground said nasty things to me he thought I wouldn't understand.

Good price. Not a good value

Tons of roaches, sketchy people, dirty floors, too many hairs that weren’t mine, weed stench everywhere, unsafe place overall… but cheap so it was livable for a man…as for a woman—not so much.

the room in general had not been swept let alone mopped in who knows how long. the door didn’t shut properly. should be known as the hood special

Tons of homeless drunk people all night. Crazy noisy, staff doesn’t enforce any night time noise ordinance. Will never stay at quality inn again

Front desk support is impressive.

The Good: The price was lower than most other offerings in the same area. The Bad: 1. Beds were not overly comfortable (But not aweful). 2. Drapes did not block out ambient lights 3. Noisy: The walls were thin, the cheap laminate floors reflected sound making it easier to hear guests and TV in adjacent rooms. 4. perling paint; interior ceiling needs repairs. 5. toilet barely flushed (low pressure) all in all i wish i spent an extra $ on better accommodations.

The breakfast was a bit sparce. The coffee machine was broken, and the apple juice was watered down. So, if breakfast is a deal breaker choose another hotel. The room was clean, and we had plenty of towels, the staff was nice. We just needed a clean room for 2 nights, so it served our purposes just fine.

I like that we didn't have to ask for towels every day. I didn't like that I could see daylight under the door. I didn't like those bugs were getting in from under the door. I didn't like that the tv remote was busted and had a challenge changing channels or turning off the tv. I didn't like that the extra day I added cost $190. for one night.

Everyone who worked there was really nice and helpful. The had the coldest air and I loved it

Good

It was convenient but not the cleanest

Don't let the pictures online fool you. They are at least a decade old. The place is completely run down. Homeless sleeping in parking lot. People obviously living there and trash all over. The staff was friendly and accomodating but that can't make up for the stay. Would not recommend to anyone.

Just stopped to rest for the night during our travels. Plenty of restaurants around. Room was clean. The woman checking me in was very nice.

It was dirty the roaches was crawling hair around the bath tub .

Didn’t like the roaches. The area was sketchy. Room is old and not clean looking.

Its not house keeping i stay with the same towel all the days also refrigerator stinks

Wasn't worth the money room was not clean

I am requesting a refund of this trip booked 2 nights and the room was unsafe due to the door not closing properly. The AC did not cool. The Pool was dirty and the residents that stay there made my daughter and I feel unsafe

It’s convenient for quick stay

Clean Rooms

Had people knocking on my window at 4 AM in the morning all the rooms are located with doors outside not a very safe environment

The staff is very friendly and welcoming and made my stay def better!

Everything was good. Nice staff.

Great

Great!

But overall was disappointed with my stay. The hotel was dirty, interior and exterior could use some work, had linens with stains, TV was not working properly (discolored and line, malfunctioning screen), room had roaches, and not a great selection for continental breakfast.

The first room assigned was occupied by others, the second was not clean or sanitary, the third was infested with bugs in the bed and pillows. I wish I had known this place was so getto

Clean room and nice housekeeping. Soft beddings and towels.

I would never stay here again

VERY clean, quiet, convenient. Staff was awesome, very helpful. Give them a RAISE!!!

Was constantly harassed by unknown man. 5 separate times someone who knock loudly for several minutes and would only leave once the hotel staff showed up. I was scared for my safety.

We stayed there for 3 nights. There wasn't much to eat for breakfast, the room wasn't really fully cleaned/serviced everyday. But the front desk staff were very nice and responsive.

Nothing good , they smell so bad and it was nothing clean bad service I not come back later .

I checked in and was given a dirty room with beer cans all over the place. Went back to the counter and was given a clean room with a strong odor of weed! I had to get air freshener just to try to cover the smell because I knew it wouldn’t get much better. The shower went from hot to cold almost instantly, the toilet took a lot to flush, my cell phone was bigger than the tv, and there wasn’t a trash can in the room. If it wasn’t the last room left in the city on a holiday weekend, I would have eaten that $150 and changed hotels IMMEDIATELY! Do not recommend this place at all!!

We didnt feel safe there. We left and booked another hotel.

A haven for drug addicts and prostitutes. The beds are stationed on a metal spring box , making them noisy and uncomfortable. Cigarettes burnt holes in the bed blankets and broken iron board. Hall ways are noisy with illegal activities. Please reserve elsewhere.

We stayed in a room without carpet. Naturally, we refrained from walking around barefooted and both had to throw away our brand new socks because the floors do not get mopped. Also, the room attendant came an hour and a half before check out and banged on the door and woke us up in the scarriest way.

I had reserved two rooms. They only had record of one under my name. They did not have the other room either under my name or my guests. The hotel’s solution was for me to book another room and pay for it. I contacted Expedia for remedy, but the hotel would not provide a remedy. I asked Expedia to arrange refund for both and we drove home at 10:30 at night.

The room was outdated. The tub and walls were stained, the bedding was old and had holes and tares. The breakfast was very basic and the eating area was dirty.

Super friendly

Very friendly check-in; parking lot full of construction vehicles

Room smell like cigarettes smoke. The comforters had cigarette burns. The sink was clogged and had debris floating out of the drain. There was mold on the ceiling in the bathroom.

We asked and got a refund as it was not a family atmosphere. The service was good to go.

Everything was great, people were nice, rooms were clean. Looks like renovations have been recently done around the property. Could use a few touch ups around trim in bathrooms and some spots here and there! I didn't like the beds but not everyone is the same, my wife and son were comfortable with them!

Overall good stay

Really clean

The high speed police chase

We picked this place to overnight along our trip north based on the very good rates, and were most pleased to receive a

The rooms were not bad in design, but the bedding and bathrooms were unclean. The attendant had me try three different rooms each progressively better than the first, but all had dirty linen. I could not stay there.