Church Street Inn Historic Charleston, Ascend Collection Hotel

This location was absolutely perfect for exploring Charleston! This is not a luxury hotel (you will see tiny things that should be taken care of, like a hole that is patched but not painted) but it feels safe and clean and the staff is nice. Also, we loved that the room was two floors with the kitchen and a secondary 1/2 bath on the first floor---a set-up that works perfectly if you have two people trying to get ready at the same time or two people with different sleeping patterns. I would absolutely stay here again!

Property was very nice. Bathroom in our room was very small. Staff is exceptionally friendly and helpful. Located in a good area for maneuvering the district.

Room was clean but definitely needs a refresh. Says parking available but only available if parking deck has spaces. They don't have reserved parking. Kitchen is a bonus if you are there for long period of time

Right in the center of so many fun things! The room pictures don’t do it justice; the two queen beds are upstairs with a full bathroom and a balcony and downstairs is a full kitchen, half bath, and pullout couch with small dining table. Would definitely stay here again.

Great central location with friendly and helpful staff.

Loved the courtyard.

The maintenance of the property was poor. Furniture was worn and stained, toilets leaked, sinks were coming off walls. Not the deluxe experience I'd expect given the price.

I am still owed my $100 deposit despite contacting multiple times.

So pretty! 2 floors-lots of stairs. Everything was lovely! Staff was helpful and friendly!

Best location in the city. Our room was great for a group of 3. Had a full kitchen and extra half bath which was perfect. Rooms are a bit dated but for the location it’s a great value.

Historical, charming. We loved the courtyard -- it was so peaceful & wonderful to hang out with our coffee and tea. All of the people working the desk were a pleasure to chat with and always greeted us when we walked in the door or were heading out. It was easy walking distance to so many great places to eat or drink. Try Charleston City Market, Pearlz & Magnolia's on East Bay, Dock Street Theater for Spoleto Festival, The Black Fedora Comedy Mystery Theatre.

The hotel was in the center of downtown and the staff was excellent. They all were friendly and very knowledgeable about the hotel and surrounding city.

Superb

Great location!! Ambiance

Superb

Location See images. Dirtly and vile.

We’d stayed before and had a good experience but this time the ac in the room wasn’t working and they rebooked us at a cheaper hotel on the other side of the city which is not where we needed to be for various family events that weekend. When we booked at a the market pavilion hotel a block away for $200 more per night we weren’t compensated at all. Very disappointed in church street inn.

We’d stayed before and had a good experience but this time the ac in the room wasn’t working and they rebooked us at a cheaper hotel on the other side of the city which is not where we needed to be for various family events that weekend. When we booked at a the market pavilion hotel a block away for $200 more per night we weren’t compensated at all. Very disappointed in church street inn.

Location See images. Dirtly and vile.

Location to explore Charleston was perfect. Rooms were great and the kitchen was useful. Staff was approachable, courteous and helpful in every way. Should be explained a little more clearly that you will have to pay for parking.

Location to explore Charleston was perfect. Rooms were great and the kitchen was useful. Staff was approachable, courteous and helpful in every way. Should be explained a little more clearly that you will have to pay for parking.

Everything went well ..we returned..for our 40th anniversary..we stayed at Church Street 40 years ago.. Noth8ng

Everything went well ..we returned..for our 40th anniversary..we stayed at Church Street 40 years ago.. Noth8ng

Exceptional

Hotel is in an excellent location within walking distance of many of the things people want to do in the French Quarter. Only two complaints about our room on the second level was that the water pressure was terribly low in the shower and there was no nightstand on one side of the bed. very great staff and the courtyard was very enjoyable. Also appreciated the held luggage service.

Exceptional

Great location for walking in the historic district

Highly recommend! Excellent stay, and the location to historic downtown can’t be beat!

Great

I liked the location I liked the courtyard I liked that it was like an apartment One day no one came in to clean or leave clean towels

I liked the location I liked the courtyard I liked that it was like an apartment One day no one came in to clean or leave clean towels

All was great, except the shower/tub. It didn't drain and could not be used.

Everything was perfect, so nice to have living and sleeping spaces separate. Perfect location, we parked our car and walked everywhere we wanted to go.

Great location.

Room entrance door jamb issue… door required slamming to fully close and lock. This was a two-double-bedroom with only one accessible electric receptacle. Bathroom light and exhaust fan controlled by a single switch… fan was extremely loud. One air conditioner louvre for entire room… blows air stream onto bed. One positive… This hotel is in a good location in the historic area, but it’s quite expensive considering the above stated issues.

Location was great easy to access everything! I love to have breakfast provided when we travel.

Location was great easy to access everything! I love to have breakfast provided when we travel.

Very good

Exceptional

Right in the middle of everything downtown!! Great location!

Best location!! Wonderful staff! Stairs to the bedroom tuff on old legs. Not recommended for people with mobility issues.

Best location!! Wonderful staff! Stairs to the bedroom tuff on old legs. Not recommended for people with mobility issues.

Perfect location for walking everywhere. The rooms were two stories with a kitchenette, bathroom and pull out sofa on the bottom floor and bedroom and full bath on 2nd floor. Very nice hotel!

Perfect location for walking everywhere. The rooms were two stories with a kitchenette, bathroom and pull out sofa on the bottom floor and bedroom and full bath on 2nd floor. Very nice hotel!

I loved it. I will be back.

Location is fabulous

Location is fabulous

Location is great and beds very comfy!

The suite with the full kitchen was great.

The suite with the full kitchen was great.

Well located and roomy…why are the the window cranks removed? To create a sealed in atmosphere. Bed side tables only on one side? Small bathroom which needs towel racks and new shower stall..

The room was clean. Staff was nice. Bedrooms were upstairs with full bathroom. Main level had small living room, kitchen and 1/2 bath.

Nice room

Clean and spacious room in an excellent location.

Good

Very good

Maybe I didn't read the amenities like I should have, but I was not aware that our room would not be serviced until after the third day. Also it was a two level room with the living area on first level and bedroom on second level with a dozen steps at least. We made it slowly but was a bit difficult with luggage. Just be mindful if you have any mobility issues. The location of Church Street Inn is the bet feature with it being directly across the street from the Historic Market and numerous tours of the city.

Each room was a wonderful duplex, with a sitting area with a sleeper sofa on the first floor and a King-sized bed and bath upstairs

Superb

We have stayed here on a previous visit to Charleston. The hotel is very quaint! The room is very large and had everything we needed for our stay. You can’t beat the location if you want to enjoy the historic area and never move your car.

We have stayed here on a previous visit to Charleston. The hotel is very quaint! The room is very large and had everything we needed for our stay. You can’t beat the location if you want to enjoy the historic area and never move your car.

Great location

The space was fantastic. Beds were comfortable. Bathroom was old (to be fair, buildings down there are old) but it is in need of a renovation. The cleaning supplies they use in the hallway/main areas gave me headaches.

Excellent location - but clearly the hotel has seen better days. There is a lot of wear and tear - some would perhaps feel this was charming. The fitness center smelled awful and I couldn’t be in there for more than a few minutes. The people who worked here were amazing however!

Excellent location!

Perfect location and personnel extremely helpful and friendly. We would definitely stay there again.

Very nice hotel, great location.

A/C worked well, location was INCREDIBLE for us, staff was really friendly, especially Ty, the courtyard was a great bonus for our kids to run around or to read a book or have a snack when we were in transition, and it was nice having a kitchen and full size fridge. Condition was worn, though some updates were done like the floors were newer, and vanities appeared nice but were not top quality, lots of paint chips in baseboards, but literally none of that mattered to us because the location was so good and it was half the price of anywhere else in that area. And we could not hear any neighbors, we could just hear some young adults talking in the courtyard but they werent out late. All in all, loved the location and everything else was average at best but for below average price in well well above average location.

Great location and unique two story room. Great patio overlooking City Market though it would have been nicer had they had some seating out there.

Loved the separate sleeping area upstairs and living room downstairs. TVs in both areas too. The kitchen was fully stocked and had a full sized fridge and stove. Everything you need is there, bowls, plates, silverware, toaster, blender, cutting board and more. Great location in the middle of all the action in Charleston.

Great location, kitchen, small but adequate gym, friendly and helpful staff, 2 bathrooms.

Great location, kitchen, small but adequate gym, friendly and helpful staff, 2 bathrooms.

Great location, but it’s an old building that could use a refresh. Excellent and very helpful staff.

The only drawback -bad internet connection!

Very comfortable for 3 single travelers. Great location and friendly staff.

Clean, nice and well appointed rooms. An excellent location to everything in the historic district, French Quarter and waterfront. The staff were amazing, especially the young man who checked us in. He had great knowledge of the area, places to eat amd sights to see. I will definitely stay at this property again.

The only saving grace for this place was Ty at the front desk. He was so helpful and always smiling. Just a really nice guy. I always try to stay at a Choice hotel. I would have been better off at a Comfort Inn. It was a wasted $800+ for a two night stay.

Clean room and staff is very helpful. The location is perfect!

Would absolutely stay there again. Great location and staff was very friendly. Highly recommended.

We asked twice to clean , They claim we did not , Personally spoke with front and the people that clean No service

We asked twice to clean , They claim we did not , Personally spoke with front and the people that clean No service

Hotel sheets had not been changed.

Property was sufficient. Nothing special. Old.

The manager was wonderful and welcoming, as was the night staff. We arrived very late, having gotten lost, they were not only sweet and accommodating about the hour, they had upgraded our room even before we arrived! The location was fabulous - in the French Quarter literally next door to the city market -

Wonderful stay! Room was clean and comfortable. Great location. Staff was outstanding and really made us feel at home. Highly recommend!

Suite very agreable, spacious and clean. Coffe machine didn't work, unable to replace it. Staff helpful, garden is nice.

Beautiful room, much larger than expected. Staff was outstanding. Perfect location in the historic district. There was the need for maintenance in places.

Location Stairs in the room, no desk in sleeping area, bathroom run down.

The room was clean and spacious. There was a full kitchen space and the balcony overlooked the market. We loved the location. We had to leave the hotel to find coffee as the ones provided were bad. No parking on site which we didn’t realize until we checked in, but we loved beeping able to walk to everything on Market Street.

Very helpful & responsive staff together with an ideal location make the Church Street Inn a repeat choice. Excellent value for the money!

This hotel was perfectly situated. Everything we wanted to do was within a 1 mile walk. There were amazing food options just around the corner. I loved the townhouse layout and full kitchen! We were able to keep snacks and beverages on hand so we didn't always have to go out and buy something. Also having a separate living space with a second bathroom on another floor was really nice for times when we were not wanting to wake up at the same hour. The little courtyard sitting area is lovely too.

I have been a manager in the service industry for 35 years. The gentleman who checked me in was excellent.

Excellent location Everything was great

Good location

Easy check-in. The hotel had a Filtered water unit. It was in a great location. Walking distance from everything. Location was the best part of my stay :| Shower, tub and sinks discharged dirty water. Unable to shower during my stay due to unsanitary shower. I travel 3-4 days per week for my job and stay in hotels all over the country. This was a first. Attempted to report the issue and was told the maintenance guy would be notified. Never happened...not even a call. Shower was dirty and had a residue from the brown water. Inquired and followed up the next day. I was told by the Front Desk that the maintenance guy was aware...that "what I saw was setiment...but nothing bad." Again, still no offer to address the problem, clean the bathroom or sinks....just nothing. Requested the manager's name. Was told that he was made aware---no call, no text, no email...zero response. This occurred on 2/25/26 and today is 3/4/26 ---Mr. Eric Curtis, GM...after 7 days, still has not offered a single acknowledgement, a gesture of good faith or made any attempt to make the situation right. I've traveled for my job for more than 10 years and have stayed in many Charleston hotels/bed & breakfast properties on multiple occasions over the years. Often my stays are in the more "historical" properties, so I know what to expect. I've never written a single negative review. If nothing else, maybe this review will help other business travelers choose their Charleston hotel more wisely. I sure will next time.

We love staying at The Church Street Inn each year because of it's charm and location. It is also fairly reasonable during the off season regarding availability and price. Staff has always been very friendly and accommodating. The room was not fully cleaned prior to our check in even though it was presented to us as ready. Once we got into the room I noticed a dirty fork in the sink of the kitchenette, a used bar of soap on the bathroom countertop and trash still in the bathroom trash can. These are minor items that didn't disrupt our stay or make us feel as though the rest of the room had not been prepared prior to our check in as the bed had fresh linens as well as fresh towels and wash cloths. Also, I would to suggest that parking be included with the stay as the additional daily charge is understandable but for the price point there should be a discount on the rate or the parking should be complimentary as it is not on site and there is not a valet service offered.

Property is worn out and badly needs a deep clean and updating

Location, staff, clean, kitchen well equipped.

Location, staff, clean, kitchen well equipped.

This was our second stay at Church Street. Its location that is so close to The Market was our favorite part. The afternoon desk staff was so kind and helpful and he made us feel so at home. The only thing missing is the ability to do laundry.

This was our second stay at Church Street. Its location that is so close to The Market was our favorite part. The afternoon desk staff was so kind and helpful and he made us feel so at home. The only thing missing is the ability to do laundry.

Staff was great and close to everything downtown.

Staff was great and close to everything downtown.

Thank you Ty!

location & staff

location & staff

Staff was always so pleasant. Great location

Staff was always so pleasant. Great location

Great!

Great!

Perfect location for exploring historic district. Staff was friendly and helpful and the room was comfortable and accommodating. Wasn’t anything I didn’t like.

Very clean, rooms were great, excellent service

Very clean, rooms were great, excellent service

Great room and the staff was awesome

Great room and the staff was awesome

room, & amenities

room, & amenities

Everything... The location was perfect - within walking distance of everything I planned to do, the staff was friendly and knowledgeable, the rooms were clean, and bed was comfortable. Even though the Church Street Inn is in a bustling location, my room was very quiet.

Everything... The location was perfect - within walking distance of everything I planned to do, the staff was friendly and knowledgeable, the rooms were clean, and bed was comfortable. Even though the Church Street Inn is in a bustling location, my room was very quiet.

As a family of four, we loved having extra space and a kitchen with some real dishes. The location was amazing and the king bed was very comfortable. Our room had new windows and we heard zero street noise (it was quiet anyway bc it was off season but was still surprised) There is no daily housekeeping or amenities but the coffee in the lounge every morning was good. There is no parking, you park at a public city garage nearby. There was no valet parking when we were there because of low staff. No one at the hotel mentioned the daily “resort” fee (this is not anywhere close to a resort). We would definitely stay again for the unique two level floor plan and the location.

As a family of four, we loved having extra space and a kitchen with some real dishes. The location was amazing and the king bed was very comfortable. Our room had new windows and we heard zero street noise (it was quiet anyway bc it was off season but was still surprised) There is no daily housekeeping or amenities but the coffee in the lounge every morning was good. There is no parking, you park at a public city garage nearby. There was no valet parking when we were there because of low staff. No one at the hotel mentioned the daily “resort” fee (this is not anywhere close to a resort). We would definitely stay again for the unique two level floor plan and the location.

Suite size was perfect. I loved how the living room, kitchen and extra bathroom is upstairs away from the bedroom.

Suite size was perfect. I loved how the living room, kitchen and extra bathroom is upstairs away from the bedroom.

We loved the location!! Not enough hot water for a shower in the morning, but eh it wasn't that big of a deal, as it was just a rinse. We also couldn't figure out the keurig but there was coffee downstairs, so not a problem!!

All good.

Cons: property needs updating! Carpet has holes, bathroom needs to be updated. Heat didn’t work ( it was in the 20s and it snowed), bed linens were old and frayed and the bathroom towels were extremely rough!

Cons: property needs updating! Carpet has holes, bathroom needs to be updated. Heat didn’t work ( it was in the 20s and it snowed), bed linens were old and frayed and the bathroom towels were extremely rough!

So close to everything we wanted to do

So close to everything we wanted to do

Everything was good.

Everything was good.

Neat hotel rooms. Clean. Kind staff.

Neat hotel rooms. Clean. Kind staff.

Not a single chair in the bedroom. Only one lamp in the bedroom, no mat in a very slick bath tub. $25/day to park one block away.You had to have their parking pass to get your car out so when you checked out and got your car, you then had to drive back to the Inn to return their pass.

Not a single chair in the bedroom. Only one lamp in the bedroom, no mat in a very slick bath tub. $25/day to park one block away.You had to have their parking pass to get your car out so when you checked out and got your car, you then had to drive back to the Inn to return their pass.

Lovely 2-story suite with kitchen and balcony. More space than we expected. Great location, helpful staff.

Lovely 2-story suite with kitchen and balcony. More space than we expected. Great location, helpful staff.

Amazing stay !

Amazing stay !

Great location and wonderful hotel.

Great location and wonderful hotel.

Very central to all attractions. Comfortable accommodations. Few amenities are offered given resort fees. Some staff very knowledgeable. Recommend for affordable stay.

Very central to all attractions. Comfortable accommodations. Few amenities are offered given resort fees. Some staff very knowledgeable. Recommend for affordable stay.

Room set up was perfect for three guests, very quiet atmosphere (no noises of other guests or street noise). Both beds and pull out couch were comfortable. Kitchen area a huge plus. Spacious.

Room set up was perfect for three guests, very quiet atmosphere (no noises of other guests or street noise). Both beds and pull out couch were comfortable. Kitchen area a huge plus. Spacious.

Very charming and spacious. Awesome location.

Very charming and spacious. Awesome location.

Great employees at the front desk. Bed was good.

Great employees at the front desk. Bed was good.

Staff were extremely friendly and accommodating. Room was clean and very nice!

Staff were extremely friendly and accommodating. Room was clean and very nice!

Extremely pleasant and helpful staff at the front desk

Extremely pleasant and helpful staff at the front desk

Tried to take a shower and had hot water for 2.5 minutes

Tried to take a shower and had hot water for 2.5 minutes

Perfect spot for us. We loved the two level and the location was perfect.

Perfect spot for us. We loved the two level and the location was perfect.

It's location win our hearts. Eventhought the hotel itself pretty old and the loft style is not for everyone, but the bed is comfortable and we love the space. Definitely will be our hotel next time we're back in Charleston.

It's location win our hearts. Eventhought the hotel itself pretty old and the loft style is not for everyone, but the bed is comfortable and we love the space. Definitely will be our hotel next time we're back in Charleston.

Clean room. Full kitchen.

Clean room. Full kitchen.

Super spacious. In good location

Super spacious. In good location

Definitely would stay here again.

Definitely would stay here again.

Staff was friendly and helpful. Hotel was located in a great spot to get out and walk historic Charleston, proximity to the Market was awesome. Room was clean and comfortable.

Staff was friendly and helpful. Hotel was located in a great spot to get out and walk historic Charleston, proximity to the Market was awesome. Room was clean and comfortable.

Great staff. Great character. Excellent location. Comfortable beds. Liked separate spaces. Liked the 2 floors and kitchen.

Great staff. Great character. Excellent location. Comfortable beds. Liked separate spaces. Liked the 2 floors and kitchen.

was told no valet talked to manager and show it on advertising he said ok but then changed me 40 a day for valet when advertised 25 a day resort fee with valet included. manager was nice but front desk staff would just say we don do daily room service when i just asked to have trash emptied had to talk to manager again and again manager was nice but front desk girl would just say we don't do that.

was told no valet talked to manager and show it on advertising he said ok but then changed me 40 a day for valet when advertised 25 a day resort fee with valet included. manager was nice but front desk staff would just say we don do daily room service when i just asked to have trash emptied had to talk to manager again and again manager was nice but front desk girl would just say we don't do that.

Great apartment type room with great patio view of the market. Many choices of shopping restaurants and bars just steps away. Wasn't my first choice when originally booking, but is now my first choice on future visits. Loved it!

Great apartment type room with great patio view of the market. Many choices of shopping restaurants and bars just steps away. Wasn't my first choice when originally booking, but is now my first choice on future visits. Loved it!

They will give you a card to park in a nearby parking garage, DONT USE IT! They will not explain that they will charge you $25/night + $12 service fee/night for parking with their card. $74 in total for 2 nights. It is actually cheaper to just go through the parking garage itself and not with their card. They did not explain that with the card they were still charging you through the hotel even though the parking garage itself wasn’t charging you. They made it seem like the card was free parking through the hotel and then got hit with a $74 parking charge for 2 nights when checking out.

They will give you a card to park in a nearby parking garage, DONT USE IT! They will not explain that they will charge you $25/night + $12 service fee/night for parking with their card. $74 in total for 2 nights. It is actually cheaper to just go through the parking garage itself and not with their card. They did not explain that with the card they were still charging you through the hotel even though the parking garage itself wasn’t charging you. They made it seem like the card was free parking through the hotel and then got hit with a $74 parking charge for 2 nights when checking out.

Nice location, we could walk everywhere. The room was spacious and clean. Staff was friendly.

Nice location, we could walk everywhere. The room was spacious and clean. Staff was friendly.

The central location was an added plus.

The central location was an added plus.

Good size room w kitchen. Location is PRIME. Only downside is you have to pay for parking about a block away from the hotel.

Good size room w kitchen. Location is PRIME. Only downside is you have to pay for parking about a block away from the hotel.

Great location! Staff were very friendly. Property could use some updating. With that being said I would stay here again in a heartbeat!

Great location! Staff were very friendly. Property could use some updating. With that being said I would stay here again in a heartbeat!

Came with fully equipped kitchen area. Air conditioning and a walk out balcony. The room was clean but needs furniture upholstery to be cleaned. Check-in was slow and they put our luggage in someone else’s room… which they fixed and apologized for right away. I think there was only one person working to check people in at the main check in time. He was trying his best to help everybody.

Came with fully equipped kitchen area. Air conditioning and a walk out balcony. The room was clean but needs furniture upholstery to be cleaned. Check-in was slow and they put our luggage in someone else’s room… which they fixed and apologized for right away. I think there was only one person working to check people in at the main check in time. He was trying his best to help everybody.

Check in and out day shift staff was unprofessional, not welcoming or friendly. Did not even get up from her chair, we felt like we were completely inconveniencing her to check us in. We arrived at 230 PM and were told our room was not ready. (Not one room in the entire hotel). Were told not allowed to check in at all until exactly 4PM or later. Asked for a later check out and were told they were full and that was not possible. We did not see even one other guest our entire stay. No southern hospitality at thei Great location. Rooms nice.

Check in and out day shift staff was unprofessional, not welcoming or friendly. Did not even get up from her chair, we felt like we were completely inconveniencing her to check us in. We arrived at 230 PM and were told our room was not ready. (Not one room in the entire hotel). Were told not allowed to check in at all until exactly 4PM or later. Asked for a later check out and were told they were full and that was not possible. We did not see even one other guest our entire stay. No southern hospitality at thei Great location. Rooms nice.

Great staff, great location

Great staff, great location

Two floor room bedroom upstairs. Nice separation from living area. Clean

Two floor room bedroom upstairs. Nice separation from living area. Clean

The room was not as clean as it should be: water stains on the wall, carpet stains. The bathroom fans were loud and dirty. Most of the staff was not very helpful or interested in even helping you get your luggage inside.

The room was not as clean as it should be: water stains on the wall, carpet stains. The bathroom fans were loud and dirty. Most of the staff was not very helpful or interested in even helping you get your luggage inside.

People very nice, room very clean

People very nice, room very clean

Loved our stay! This hotel was so unique and so “Charleston.” Excellent location! We walked to everything!

Loved our stay! This hotel was so unique and so “Charleston.” Excellent location! We walked to everything!

We were pleased with this hotel! Great location, friendly and helpful staff and a beautiful room. Will definitely recommend this hotel to others and stay when we return!

We were pleased with this hotel! Great location, friendly and helpful staff and a beautiful room. Will definitely recommend this hotel to others and stay when we return!

This hotel is in the middle of everything in old Charleston. Parking is in an adjoining deck. A suburban sized vehicle is a tight squeeze. The rooms were clean and super quite. Our room was large and two stories. 1st level is a den with kitchen and 1/2 bath. 2nd is a bedroom, large closet, and large bathroom. The bathroom has a shower and 2 person garden tub. The tub is really useless because it takes forever to fill. Overall this hotel was wonderful for the price. Rarely do you leave feeling like you got a deal. My only complaint is that the property needs a little love because its slightly dated. However this would not keep me from staying here again. We enjoyed our stay.

This hotel is in the middle of everything in old Charleston. Parking is in an adjoining deck. A suburban sized vehicle is a tight squeeze. The rooms were clean and super quite. Our room was large and two stories. 1st level is a den with kitchen and 1/2 bath. 2nd is a bedroom, large closet, and large bathroom. The bathroom has a shower and 2 person garden tub. The tub is really useless because it takes forever to fill. Overall this hotel was wonderful for the price. Rarely do you leave feeling like you got a deal. My only complaint is that the property needs a little love because its slightly dated. However this would not keep me from staying here again. We enjoyed our stay.

Very nice location!

Very nice location!

I would have rated more highly but our room had very little water the first night and NONE the next day! Not the hotel’s fault but they could have given a partial refund. Which they didn’t.

I would have rated more highly but our room had very little water the first night and NONE the next day! Not the hotel’s fault but they could have given a partial refund. Which they didn’t.

The "suite" was on two floors, kitchenette and living room on the first floor and the bedroom on the second floor. you had to go up a flight of stairs to get to the bedroom. I am handicapped and have to use a can or walker. this was not mentioned on the hotels.com website. Also it says valet, but there was none and they didn't clean the room once during uor 3 nt stay,even after asking.

The "suite" was on two floors, kitchenette and living room on the first floor and the bedroom on the second floor. you had to go up a flight of stairs to get to the bedroom. I am handicapped and have to use a can or walker. this was not mentioned on the hotels.com website. Also it says valet, but there was none and they didn't clean the room once during uor 3 nt stay,even after asking.

We probably caught them on a bad day. They gave us a room that had not been cleaned. The bes were not made and there were empty food containers in the kitchen area. Furniture was old and tattered. They had water pressure issues that kept the toilet from flushing. We left without staying overnight.

We probably caught them on a bad day. They gave us a room that had not been cleaned. The bes were not made and there were empty food containers in the kitchen area. Furniture was old and tattered. They had water pressure issues that kept the toilet from flushing. We left without staying overnight.

I had read reviews beforehand and knew to expect a few signs of age throughout the property. So while I wasn't surprised, it’s clear the hotel could benefit from some thoughtful updates. One major hiccup during our stay was a city water shutdown. We received a text while already en route, letting us know we could choose to stay elsewhere. Unfortunately, that wasn’t really an option at that point. According to the front desk, the timing was out of their control, but we were told the work would happen overnight and only cause low pressure. In reality, we had no water at all the following day. It was disappointing, especially since one of toilets in the room didn’t even flush after service resumed. The biggest letdown, though, was the front desk staff. In past reviews, guests had praised the staff, but that was not our experience. During our stay, we encountered several employees at the front desk and not one greeted us. The person who checked us in was the one we saw most often, and despite passing her multiple times a day and always saying hello, she rarely responded and often seemed more engaged in whatever was playing on her computer or on a Facetime call. On our last day, when retrieving luggage we had stored she didn’t even recognize us and asked if we were checking in. Again, it's those little things.

I had read reviews beforehand and knew to expect a few signs of age throughout the property. So while I wasn't surprised, it’s clear the hotel could benefit from some thoughtful updates. One major hiccup during our stay was a city water shutdown. We received a text while already en route, letting us know we could choose to stay elsewhere. Unfortunately, that wasn’t really an option at that point. According to the front desk, the timing was out of their control, but we were told the work would happen overnight and only cause low pressure. In reality, we had no water at all the following day. It was disappointing, especially since one of toilets in the room didn’t even flush after service resumed. The biggest letdown, though, was the front desk staff. In past reviews, guests had praised the staff, but that was not our experience. During our stay, we encountered several employees at the front desk and not one greeted us. The person who checked us in was the one we saw most often, and despite passing her multiple times a day and always saying hello, she rarely responded and often seemed more engaged in whatever was playing on her computer or on a Facetime call. On our last day, when retrieving luggage we had stored she didn’t even recognize us and asked if we were checking in. Again, it's those little things.

The location is great. Cool property, but not well maintained. Water main break & hot water heater leak was crazy.

The location is great. Cool property, but not well maintained. Water main break & hot water heater leak was crazy.

Walking distance to parking garage, shops & dining. There were some technical malfunctions during our stay - key card issues and a scheduled water outage by the city - but the location was great, our suite was well appointed and clean.

Walking distance to parking garage, shops & dining. There were some technical malfunctions during our stay - key card issues and a scheduled water outage by the city - but the location was great, our suite was well appointed and clean.

I did not like that they did not clean the room the time we stayed there at all.

I did not like that they did not clean the room the time we stayed there at all.

Location location location

Location location location

The location of the property can’t be beat. Beautiful private courtyard but the property could use a facelift. So much potential!! Rooms are spacious and clean.

Centrally located in the downtown area, quiet, to pull-out sofa in living room need to move a large heavy coffee table that doesn't have casters, which makes using the sofa bed very cumbersome

Great place to stay!

Amazing location!! Attractions, restaurants and shopping are steps from the front door. Tyrone at the front desk was friendly and helpful. We loved the 1 1/2 baths, good water pressure, full-size fridge, kitchenette, balcony, two-floor layout, charming hotel courtyard, elevator, comfortable bed and lack of noise. However, the room showed wear and tear and the carpet, sheets and toilet had not been cleaned prior to our arrival.

I chose Church Street Inn for it's convenient downtown location and it was perfect. It is convenient to all the historic downtown area.

There were a few janky things like a post it note over the broken peep hole in the door, remotes for fans and lights were cheap and barely functioning. We found hairs (not ours) in the bathtub. Loved having a full kitchen and two floors. The bed was comfortable; the couch was not. We spent most of our days out and about so not an issue.

Bathtub drain needs attention

Great location suggest you repair the light switches in the room. It took awhile to figure out how to turn the lights and fan on/off

The hotel was very centrally located…. Our room was very nice, 2 story room which was very nice to have

Like the two floors

Would stay there again.

Great location with short walk distances to King St, Meeting St and the market. Nice quiet rooms with lots of space.

Absolutely loved this property. Beautiful inside and out. Excellent location, close to everything. Truly enjoyed everything about it. The staff was very welcoming and the room was gorgeous. Our room had 2 floors, and full kitchen, 2 bathrooms. Basically an apartment. Would definitely recommend and stay at again.

Location is good, Suite was clean. No real housekeeping, every three days. No continental type breakfast. Limited to sub par black coffee only. The hotel owner should hire friendly front desk person. The young woman at front desk should not work in that position. Rude, no hospitality at all, does not leave customer with a good impression of the hotel.

Staff is very friendly. The morning breakfast was excellent. The bed was very comfortable.

Bed was very comfortable. A lot of space with the upper bedroom and full bath and the lower with a kitchen, living room and 1/2 bath. Few items needed repairs, a shower curtain rod is about to fall down and carpet tacks at the bathroom threshold. Great location, easy access to Charleston activities.

Rooms were spacious and comfortable! Staff were very nice and accommodating. Location was perfect for us! Everything downtown was walkable (within 10 minutes!)

Really great boutique hotel in the middle of the French Quarter, close to the Market, shops, dining and everything else. I believe the rooms are all two stories, ours was, with a spacious sleeping area (2 beds) and full bath upstairs, and a living area with pull out sofa, full kitchen and 1/2 bath downstairs. I stayed for 2 nights with my 2 daughters and the space was ideal for our needs, especially 2 bathrooms with 3 women! The building, itself, was old, but pretty much everything is old in Charleston. More importantly, it was clean, comfortable, and the ac worked great! The staff was super friendly and accommodating too. There is a lovely courtyard, and a gym on the premises, which was also a nice perk. Could not have asked for a better stay. Thanks to all at the Church Street Inn!

The property’s location was the best feature. We were able to park our car and walk everywhere for the two days we were there.

This place was amazing! Loved the 2 story room! Also the rooftop bedroom balcony was a pleasant surprise!

Great location in downtown Charleston! Quaint hotel with loving staff.

Quaint hotel in the French quarter. Beautifully equipped with kitchens in the rooms and a spacious floor plan. Staff were friendly and knew the property and local area well. Overall a wonderful experience and will be returning in the future.

This is in a great location. Older building with charm. Loved the outdoor area.

Hotel is in a great location for dining, shopping and sight-seeing. There is an efficiency kitchen which is convenient. Lots of space in the two level suite.It is a bit run down but basically clean. I was surprised at how unfriendly the checkin clerk was at our arrival. I have never posted this type of negative review but this was over the top. As we were waiting to complete our registration, the clerk was very unfriendly to some people who came in to check out the hotel for the future.

Great location. Can walk to everything. Staff were very accommodating.

Very nice hotel!

Value and location were great!

Very enjoyable stay. Wonderful location.

I chose this hotel because of the location, the beautiful pictures and the "award winning" designation on Travelocity. Only one of those three things is true...it is in a prime location for touring Charleston. But there are a lot of properties in this location that do not look nearly as run down...especially for the price ($943 for three nights). You discover at check-in that housekeeping takes place every two days, not including Sunday...so no housekeeping during our stay. The entrance and front desk look like the entrance to a New York subway station, and the "welcome" was, by far, the least welcoming I've received in any hotel. The rooms themselves are clean and quiet, which is one redeeming factor once you make it through the eyesore of the front lobby. I couldn't help but notice a lot of disappointed looks on the faces of other guests as they first stepped in to the Church Street Inn. If the price was under $100, no problem. But with a premium $300+ price point, this place does not measure up. Charleston is an amazing place to visit...but spend your evenings in a different hotel.

location is great. staff is very friendly and gave good recommendation for restaurants.

My friends and I booked two rooms. When I got there minutes before them and checked in, they charged my card for the entire stay (not a hold), plus incidentals. They did not do that for my friends when they checked in. When I found out, I questioned it. They said it was their policy to charge the whole amount, so they lied to my face because they screwed up. When we checked out we said we wanted to split the bill. They said they would issue me a credit me for two-thirds. (takes 7-10 days, so I get to pay the interest). Then they gave me a receipt that didn't show the correct amount they charged. They said they would waive the parking fee and "not to worry" that it showed I had a balance due. When I looked at my credit card statement, they charged me not once but TWICE for the full amount plus incidentals, then another $75 incidental fee and then a mystery charge for ANOTHER $722 that had nothing to do with me. Of course when I called to talk to a manger, they weren't in yet. When I called Choice Hotels (they were very nice) they couldn't do anything for me and could see the $722 charge related to another person but couldn't tell me anything. Between the time I have wasted and the interest charges, I would NEVER recommend this hotel to anyone!!

This is the cutest place and the location was amazing for restaurants, tours and shopping!

Vintage but modern

Great 1 night stay . Spacious . Traveled with family - 2 kids. Walking distance to most restaurants and bars

It was a great place to stay! We had a great time. Would definitely stay there again.

Helpful and friendly

The staff were incredible. And a huge shout out to Leroy, assistant director of housekeeping who went way out of his way and helped me with an issue with my car. What an absolute sweetheart!

Great place to stay. Few things could be updated. Would definitely stay again.

This hotel is awesome & fair priced! Its layout is like a townhouse-two bathrooms, large bedroom w/a large walkin closet, plus a queen size pull out couch in the LR. It is clean with a traditional style. I loved it! Now to talk about the staff-they are the friendliest folks. I felt like they were friends, Shautea, Ms. Yonnie& Ingrid were so pleasant, helpful, accommodating it was beautiful to meet such ppl. I would stay here over and over again.

In a great location and close to everything in historic district. Was able to walk to most places.

This place was amazing!

Convenient location and in walking distance to most attractions and restaurants. Very clean and staff were very friendly. It could use a little updating here and there, and elevator had some issues.

The location was great, half a block from the City Market. The rooms were very nice, 2 floors with kitchen, bathroom and TV area on the first floor, beds and bathroom on the upper floor.

We picked this hotel for the location and were vety happy with it. The hotel was very unique with having 2 floors in our unit. The staff was very nice and helpful. The room was perfect for our stay of 3 adults. Very clean and had everything we needed. We took advantage of the free coffee that was offered in the downstairs coffee room as well. They have a lovely courtyard thats lit up at night. We also paid the hotel for the in & out of the public parking garage that worked out great. We would definitely stay again.

Good

Great location

Unique two story suite - worked well for us. Good kitchen with full size refrigerator. Hotel is very conveniently located. Only issue was it is classified as long term - so no cleaning during stay. Nice courtyard area. Free coffee in morning. Friendly staff

Wonderful location. Walkable to many restaurants and attractions. Dated interior that needs updating. No breakfast, bar, or amenities. Left one evening for dinner and when I returned there was nobody at front desk. The door was locked and I was unable to get in the hotel, even with my room key for over 30 minutes.

This location is perfect! We walked to everything. Staff was friendly and check in/out was easy.

We had a wonderful stay here for our long weekend anniversary trip. The location was absolutely perfect—within walking distance to nearly everything we wanted to see and do. The two-story room was spacious and well-appointed, with a fully equipped kitchen and two bathrooms, making it ideal not just for couples but for families as well. Everything was clean, comfortable, and convenient. We would definitely stay here again!

Perfect location. Could use a little TLC. But overall, a great place to stay.

Was on a girls trip . Was a perfect location and super friendly staff

There is no restaurant in the inn, but they have fresh coffee and a lovely courtyard with a fountain. There are many restaurants nearby (recommend TBonz Gill & Grill). We enjoyed a lovely evening listening to live jazz at Forte Jazz Lounge. It felt unsafe out in the streets afterward because it was late, we were in an area with bars, and the college had just graduated, so I don't know if that was an anomaly. The inn gives a pass for nearby parking in the municipal parking garage at $20/day and you can come and go as much as you want. We had no problems with vandalism and saw no graffiti or loiterers in the garage. Our bathroom had some bad quality cosmetic finishing, but everything was sparkling clean, and it was well stocked. The bed was medium firmness and comfy! Keep in mind that Ascend saves old commercial buildings from being demolished and repurposes them as inns, which I applaud, so there are creaky stairs.

Very convenient to everything, enjoyed shops and restaurants nearby, staff friendly and helpful, room was clean and comfortable and provided everything we needed.

1 and half bath!!!!

Perfect location, easy walking to lots of shopping, restaurants, and bars. Front desk staff were very friendly and helpful. The room was very large and had all the amenities you could need. We will definitely stay again.

Perfect location in downtown Charleston, right across the street from the markets! Restaurants galore, shopping, carriage rides and easy walking down to Rainbow Row and all the historic homes. Just a perfect stay, the hotel was very nice but had that historic feel with the grand staircase and the rooms were equipped with a kitchen, separate living and bedroom upstairs plus 1 1/2 baths. Would stay here anytime I was visiting Charleston! Will definitely be back someday! Very affordable in comparison to other downtown hotels but had a great vibe and a beautiful courtyard to enjoy morning coffee or anytime during the day to just relax and enjoy the weather.

The staff at CSI were very friendly, extremely helpful and professional. Location was great. Accommodations were awesome.

Very friendly people and nice room very close to the places we wanted to visit.

Our stay was excellent. Staff was great. Location was easy to acess everything surrounding it. The parking dowtown is a problem, which we experienced. However, staff did assist us, but big trucks are a problem.

The location was great. Staff were good and the room was clean. It needs a bathroom and kitchen upgrade soon.

This hotel was in a great location that was convenient to shopping and restaurants. Unfortunately, the person at the front desk when we checked in was extremely rude. We asked for towels after the second day and never received them. When we approached the desk clerk, we were (reluctantly) given the towels. The hotel needs some upkeep and could work on cleanliness. The courtyard is beautiful. When we booked the trip, the hotel advertised a full breakfast but we were told that there was no breakfast available except coffee. Note: I’ve NEVER left a bad review of a hotel but felt it necessary for future patrons.

Property looks like miniature condos with an upstairs and downstairs so keep in mind for the elderly. Parking is off site at public parking lot around the corner. Location is excellent thought, right in the heart of downtown near Meeting & King St. Housekeeping only cleans the rooms every 3-4 days so you may not get a cleaning if your there for a short weekend.

Had a great stay at Church street inn. Room was great, love that it’s 2 floors. May not be so great for those with mobility issues, but I highly recommend this place. Location was awesome. Would definitely stay here again.

Great for longer stays as it has a kitchenette. Interior is dated but you can not beat the location

Great location. Wonderful courtyard. Friendly staff. Facility showing age. Cleaning product odors overpowering. We appreciated getting a fan.

The hotel is in a great location. Rooms are very large and work very well when traveling with older children. The condition of the hotel was fair. Carpets in the hallway were stained with a few rips. I have stayed here before, so I knew what to expect. I was a little surprised how un-attentive the front desk staff was. It was almost like we were disturbing them when we said good morning.

Zero amenities. Another Inn nearby offers breakfast and a great wine and cheese happy hour plus snacks in room. We will be staying elsewhere on our next visit. Just not worth the price.

Enjoyed our stay. Loved the unique nature of the rooms and the big windows. The kitchenette was helpful especially for a quick breakfast. The people at the desk were especially helpful and friendly. Great location to everything in the historic district. I would stay here again.

Great room, friendly staff. Will definitely return.

When we arrived the front desk was unattended with a sign stating they would return shortly. We waited at least 20 minutes. When she returned we were not offered help with luggage or even a cart. We were charged $75 extra fee she explained was “in case we mess something in the room up”. She then gave me a paper that she said was the rules and pointed out a QR code to tip front desk and housekeeping even though there’s no housekeeping if you stay less than 4 nights? We did hear another nice gentleman offering help to other guests the next day. Our room had a chain hanging on the side of the door with no hardware on the other side and the deadbolt hardly worked.

I would highly recommend staying here to anyone. The room was spacious and comfortable.

Great location

Highly recommend Church Street Inn for location, cleanliness, comfort and value. The rooms are unique, as they are really small apartments. Staff are engaged and care about creating a positive customer experience.

On the upside, the staff was friendly and helpful. I’d highly recommend this hotel to anyone willing to see the perks of location, safety, and price and overlook generally minor cosmetic shortcomings. Also, the parking is one block away in a large parking garage. Temporary parking is available in front of the building for loading/unloading, but long-term parking is in the garage. Guests are given a garage pass that allows for unlimited parking access

Perfect for a weekend away.

Staff was very friendly and helpful.

Great property and location highly recommend

Ty Brown was very helpful. Great location, amazing suite.

Hotel was lovely. Great location. Easy check in. Did not know bedroom was upstairs. That might be a problem for some people but was fine with us.

Great location. Love the two story design—gives me privacy when I wake up at 5am. The courtyard is sweet and decorated with sparkly lights.

Will stay here again! I wasn’t feeling well and the woman at the front desk was so helpful. She even gave me her can of Coke! Great place and close to everything. We walked everywhere.

Excellent front desk staff and location! I liked the layout with the king bed upstairs and queen pull out downstairs. Some lighting was stark and needed warm tone bulbs! No reading/sitting chair in the upstairs suite… that was an issue - no where to sit and no floor lamp.

The old building was beautiful

This place is within steps to my Charleston office...so what's not to love

Conveniently located and in walking distance of all tourist activities. Great staff.

Unique historical property with pleasant inner courtyard, next to City Market. Living room, kitchen and halfbath on entry floor, bedroom and full bath on upper floor, very comfortable beds. Only problem upstairs shower water was barely warm.