Best Western Charleston Inn

The property needs an overhaul. There were years of wear in the tub/shower, the carpets, the chairs, etc.

The room was clean and staff was friendly

Close to all Old needs a makeover

The lady at the desk was a little bit difficult. But she worked with the lady at Expedia to get my refund taken care of. I wasn’t able to use tap-to-pay for a deposit which was an issue for me.

Walk in to room from outside The staff was rude. Frig didn’t work.

Convenient Refrigerator was not very cold and no freezer section.

Exceptional

Bathtub was either rusted or mildewed around tub. Roach ran across bathroom floor while sI was using toilet.

Our room had two comfortable twin beds and an excellent coffee service.

Even though it was 11:00 pm, We QUICKLY packed our things & found another Hotel! The hotel is dark, Dreary, run down is NOTHING like the pics. The staff was very nice & attempted to find another room, however after a few rooms with the same bug /roach situation & there is nothing the front desk staff can do about that!! That has to come from Gerald Simmons the property manager!! Sleeping with Roaches & sewer bugs is NOT ACCEPTABLE on ANY level. The process of contacting the Hotel management /Hotels.com was also horrible. Hotels.com stating the BW had denied a refund, & the Hotel Staff claiming Hotels.com never even attempted to reach out to them. It took hours & hours of continual effort to get a partial refund & now have to fight for a full refund. Very sad situation.

Nothing great. Nothing bad. Solid option for the price. Convenient location. The property, curtains, etc are dated, but it was overall clean and safe. The pool was nice. The breakfast was solid for a complimentary option. It would be nice if there was a bottle filling station and a fitness room.

breakfast is good

Pool is great. Place is safe. Rooms are a good size.

Good

The room was very clean and the beds were comfortable. The breakfast was good and great to grab something on the go.

Excellent location

It was fine for our one night stay. Close to the city at a reasonable price The staircase to the second floor in the back building was very dark, and could have used lights, even during the day.

The location was perfect. The bugs that came into the room. I didn’t like how short the shower curtain was. Needs to be a bit longer.

Love it

Not much A/C was terrible. Room was stale and the fridge didn’t work.

Quiet

Location Tired room , ready for a decor

Very good

The price wasn’t bad Not all that clean. AC barely worked in the room we were in and we had to mess with the toilet to get it to work. To top off, already thinking it wasn’t clean, I saw a cockroach crawl across the counter in the breakfast area.

The price wasn’t bad Not all that clean. AC barely worked in the room we were in and we had to mess with the toilet to get it to work. To top off, already thinking it wasn’t clean, I saw a cockroach crawl across the counter in the breakfast area.

Rien ! Cockroaches everywhere. Tout !

We stayed 2 nights to visit Charleston. The room was dated but clean. Bed was comfortable. We did love the swimming pool!

All in all we had a pleasant stay and everything worked out very well. I can recommend this place for stay in Charleston. The bed was comfortable and the free .Wi-Fi worked well. There is a nice pool and a lot of free parking places. The staff was friendly. The breakfast could be a bit better. The washing machine was out of order.

Everything Nothing, and the pool is wonderful ?

Bad

We only stayed for one night, but the room was nice and comfy. We had a pool view, which was nice to look at. Overall, we enjoyed out stay and would stay there again!

Only staff I saw was the pool/landscape staff witch was helpful. The room was pretty clean no issues there. The air conditioner was non effective to cool the room and the toilet float would get stuck open and run till you caught it. The breakfast was very good and perfectly accommodating. The pool was very nice and spacious with good seating. The grounds where dirty with trash and other things everywhere and the bushes along with other plants around the grounds where not kept up. All together a good experience. Thank you

The bathroom was so filthy I decided not to take a shower in the hotel. Additionally, there was a hole in the sink from where it had been cracked and damaged. I will be avoiding this hotel at all cost in the future.

The room smelled of mold. There was hair all over the bathroom. The bathroom and several spots in the room needed repairing. The pool area was gross to even walk on the patio. The pool was a yellow tint. No lighting in the very back of the property. People sitting in cars middle of the night out back. Rude employees did not even offer to change my room when I tried to ask about my $60 refund they didn’t know what I was talking about! So I was charged an additional $60 for the room of horror!

The room smelled of mold. There was hair all over the bathroom. The bathroom and several spots in the room needed repairing. The pool area was gross to even walk on the patio. The pool was a yellow tint. No lighting in the very back of the property. People sitting in cars middle of the night out back. Rude employees did not even offer to change my room when I tried to ask about my $60 refund they didn’t know what I was talking about! So I was charged an additional $60 for the room of horror!

Room is a little outdated but was clean and comfortable. I am not a big fan of old carpets. The pool looked nice and clean. Breakfast was very good. Property well maintained. I didn't like the laundry area: outside and no place to seat.

Heck in was pleasant Getting in and out to highway

I went to breakfast and grabbed some dry cereal I could just have while I was working and found 3 ants in my cereal!! Also, had a cockroach in my room the morning I left and saw one earlier in the parking lot outside the rooms. I told the staff and they said they would note the file and ask a manager for some sort of refund but they could only leave a note. Sadly, I don’t recommend.

My second time staying it was, it's good.The first time. Nice place , and not far from folly beach.

Overall, not bad. Location was ok, breakfast was fine. It was relatively clean. I expected better value for money though. I think that Best Western should renovate the rooms in this location.

The vreakfast

Room it okay they clean it everyday Stuff are very helpful Parking lot huge Very close to everything

The bathroom was dirty and the shower leaked onto the floor. The highway leading to this place was very busy making getting in and out difficult

I forgot her name but the lady who checked us in was very friendly and very helpful.

The woman doing the front desk check in was like a drill sergeant. There was no smile - no greeting. She was adamant I list my license plate number eventhough I had the make and color and the state of my license plate. I have never had any front desk person be that demanding. But the worst part of our stay was that the shower curtain was comically short which meant absolutely all the water leaked easily onto the floor. You think they could figure that one out. The room was clean - which was good, but it was the bare minimum for our stay.

Very clean extra large room King Bed and sleeper sofa great location

The best part of this property is the pool. The room was outdated but clean. Had some issues with a short shower curtain. I had to extend it with the provided coat hangers to keep from flooding the bathroom floor. There are some decent restaurants within walking distance.

Staff could use some training on friendliness. The lady who was there at arrival was nice.

Absolute garbage. It is NOTHING like the pictures on their website and is a total bait and switch hotel. Front door lock was held on by a single screw so we blocked the door with a chair since the lock didn't seem effective. Couldn't use the blow dryer in the bathroom b/c the handle was sticky with something. The list goes on. I'd have understood if not for the fact that the pictures online are completely deceptive. Our room looked nothing at all like the pictures. Very, very disappointed and I feel very taken.

I did find a roach in my room. Room was decently clean boogers on the walls. Staff was strange somewhat pleasant. Brought my pup, didn't know about the pup fee of $70 Not worth the price at all.

Took 4 times into office to get our room, and had to wait in line each time. Due to room not being ready, ect. Rug in room felt damp, was dirty.

Old property. Poorly maintained. Otherwise clean. Nice staff.

We have stayed at this Best Western location many times over the last 5 or 6 years, but this was our worst experience. The rooms were mostly clean. The breakfast was mostly fine. The staff was mostly friendly. The pool was not clean - as in, we couldn't swim in it - and we came during spring break. My biggest issue was with the person at the front desk when we checked in. He was friendly and professional initially. But his response when I asked

Linens and drapes very old and need replacing. I usually stay at BW for their breakfast, and I would give this one a 2 rating, all others 5. They charge an additional $25 if you stay from 11-12, no grace period. We left before 11, but that apparently is their policy. I never give bad reviews, but this one I’m sorry to do one, as I believe the management needs to know.

We arrived and they told us there were no rooms for us. I need a refund from you. They canceled out the money that they’re supposed to be collecting from you.

The bedding had a very small but obvious blood stain on it, and we found a used sock on the floor. Problem was, it was not our sock.

Staff was very friendly and helpful

Older property but very close to Charleston and beach towns.

This property is way overpriced for the condition. The hotel is old and the bathroom had dirt around the edge of everything. The walls were patched and the vanity light was hung crooked to try to cover it, repairs were done cheaply. What you would expect in an old motel but not $175 per night. The staff on the other hand, was super nice and helpful and friendly. The lady in reception and the maintenance man, were immediately helpful when our room key stopped working. Breakfast was good too and that facility was super bright and clean. Would stay here again being pet friendly and the room itself and bed were clean just old but it probably should be closer to $120 per night.

Clean room

Felt safe and very quiet.

I stayed at the property one day it was very clean and cozy

Loved the free breakfast, wish the pool was open!

Check in was supposed to be 3 pm. Waited until 330 pm since no rooms were available. Room was clean but musty from moldy bathroom grout. Outside ( stairs specifically stairs) rusty and un maintained.

The bathtub didn't drain while taking a shower. Room service was good, AC worked and Location is nice though.

Entered the room & started squashing critters. Mod, stated they are “Water Bugs”, not harmful! Started talking about sand fleas! No offer to move us. Hardly any water pressure.

The building I was in ice machine didn’t work. Didn’t try to find a working one. Overall clean and I felt safe as a female traveling alone.

Our room was falling apart. Sinks not working. Shower curtain too short so water everywhere. Cracks and mold. So disappointing.

The pictures made this property look impeccable, and not look at all like a motel. Kudos on the marketing! We stayed in room 238 in March of 2026 the weather was cool, and upon entering the room it smelled very musty. We inspected the thoroughly to see if we could possibly located the smell. We turned on the air conditioner and that was not the problem. (Side note: this air conditioner wall unit had a lot of drywall damage under the unit and the trim that was around the unit was gone.) We check each of the queen size beds for bed bugs as we felt it may be a culprit for these. The beds didn’t have bed bugs, but the bed I slept in had a ton of short, corse hairs that look a lot like pubic hair. It wasn’t just a few either. There were over 50 of them, I counted. Ick! The shower was were we found the musty smell as there was black mold on the caulk around the tub. The curtain on the shower didn’t even fit inside of the tub, so when we took a shower the water was all over the floor. We had to use half of our towels on the floor alone just so we wouldn’t slip when we got out of the shower. The mini fridge was set on the coldest setting, but it never got cold. Their were two sinks in this room one inside the bathroom and the other located outside. This was great for having two people get ready. When we turned the hot water knob to the on position on the sink located outside of the bathroom no water came out. The best thing about this visit were the kind ladies at the front desk.

Very clean, staff was very helpful and breakfast was good

The room was really clean and comfortable. The breakfast was good. Located near the airport.

Online it says “cats and dog allowed.” My partner and I drove 8 hours to have a weekend in Charleston, and when I went to check in and mentioned having a cat, the front desk woman immediately shook her head and said “no ma’am, no cats.” Despite point out that I booked this place specifically for this reason, she said the owner of this particular location does not allow cats. The website needs to be updated ASAP - my partner and I were scrambling to find a last minute place with a reasonable price because of this!

Property was pretty run down and not detailed clean. The breakfast area is not very well maintained. Filthy windows and cream packets on the floor between the windows on the floor. It appears surface level clean but not ever deep cleaned after so many people have been through there. The beds were not queen as advertised and sheets were stained and dirty.

Very old property

Breakfast was decent, rooms need updated, mattresses are worn out.

Breakfast was fantastic.

Room was very clean and comfortable. No elevator so had to carry bags up stairs for 2nd floor room. Staff very friendly

We asked for a non smoking room but it was easy to smell the smoke from previous smokers that they were not able to completely remove. The room was fine. All rooms are outdoors. We went to the complimentary breakfast but left after seeing that there was only fruit, cereal, and waffles. At least that’s all I remember seeing. We went down the street to a restaurant instead. Checkout was smooth.

I am

Could use some new mattresses and shower curtains that were long enough to stay on inside of tubs to keep the water inside the bathtub. Not the worst I've stayed, but wouldn't stay again. The employees were friendly.

The front desk staff was abrasive. The motel looked run down and the exterior needed repair. There was a wet, slippery staircase outdoors to get to our second floor suite. The lighting in the rooms were so bad that I never found the fridge or keurig until we were leaving. The shower curtain was too small to cover the shower. And the bathroom fan was so loud it woke everyone up to turn on a bathroom light.

Clean and not dingy. Bathroom shower needed mew caulking/updates but everything else was sufficient. Good location close to Charleston downtown.

I was there two nights, they said they would clean/make bed they never did.

Nice staff.

Good stay. Close to downtown

Clean room and friendly staff. Very good breakfast choices.

Clean room and

Everything was good. I had an issue with the lock box in the room. It was fixed but it took me asking multiple times. Also, there was not breakfast one morning, although it may have been due to the winter storm.

Adequate for purpose

I stayed here because it had really good reviews like 8.2 stars out of 10. It wasn’t horrible but it was not the cleanest or in the best shape. 6 out of 10 stars would be more accurate

Front desk and breakfast if were very courteous, the room itself could use a little updating

The hot water shower was great. The shower curtain was too short and water got all over the bathroom floor.

Great staff, clean room and nice breakfast.

Great place, clean and convenient

Everything was amazing!

The staff were great

one the hotel room card was never available, the staff had to let me in everyday, next i found bugs in the bed and in the hotel room i was bitten many times- i went ahead and left the hotel early from my stay. it was nasty and the hotel staff was incompetent, i will never stay at this hotel again and suggest the health board visit this hotel.

Stayed one night everthing was good

I needed to change rooms because of limited mobility and no elevator. The lady at the desk was very helpful. The room had a slight odor like it had been a smoking room n the past, but was not unbearable. Overall very satisfied and will consider staying there again.

Staff was great but the hotel was nothing like it was advertised.

very basic, room dark and dingy

Clean room. Check in clerk was great.

Staff was courteous and Hotel clean. Room was a little dated and gap under the door that light and insects could come through. Woke up to a couple load noises in the night. All in all it was a good value for my stay without any hassle. Breakfast was good too!

This is an older building but I found it perfectly decent and comfortable during my two-day stay. It's an easy 10-15 drive to downtown Charleston and there are several places to eat and drink within walking distance of the hotel.

The room we were given had dirty grout around the bathtub my husband somewhat cleaned. The refrigerator was missing the knob that monitors how cold it is. The furniture that held the refrigerator was water damaged to the point that the refrigerator and microwave leaned to one side. Two of the drawers could not be opened.

At checkout we spoke with the manager, Nikki, who was polite and apologized, but then asked what we wanted her to do about it. We made it clear we were not asking for a refund or discount – we were leaving and simply wanted management to be aware so it wouldn’t happen to another guest. Instead, we were told that since we booked through a third party, we already received a discount, which felt dismissive and unrelated to our concern. She said she would speak with her manager and call us back within an hour, but we never received a follow-up. We later contacted Expedia, who acknowledged that this is a serious issue and offered $25 in Expedia credit, which we can only use on a future booking. Ultimately, this ended up being one of the worst customer service experiences we’ve had from both Best Western and Expedia. The two stars are for the kind and hardworking staff members we interacted with throughout most of our stay, but the way this situation was handled was extremely disappointing.

The staff is to say the least not helpful. Rooms did not feel clean.

Front desk staff very friendly Did not get chance to try free breakfast but was offered.

Long check in process. Facilities and area outside of room looked sketchy, but the room itself was actually very nice. Small bathroom. Comfortable bed.

M bc a veryAa experience?

The property area was not good. Got the room very cornered. Dark street, not feel safe.

The property area was not good. Got the room very cornered. Dark street, not feel safe.

Clean rooms and staff

Staff was friendly and courteous. Room is way to dark, not enough good lighting.

Nice lady at the front desk, but my key didn't work on the first attempt. So she had to move me to a different room, it was clean but not fancy.

The staff was pleasant and helpful. However, the hotel is showing its age. For the price I expected better. It is an older hotel. The vending machine only took exact change, and I was told to use the one at the hotel next door. We stayed there because it was close to the hospital.

The rooms are clean. However, smell is bad.

I wasn't happy with the lights in the parking lot and very sketchy people in the room next to me. I needed the Uber driver to watch me get into my room

The property is in a good location next to everything I needed. The beds are comfortable and it's quiet. The receptionist Ms.Joeann is everything! She made sure my stay was comfortable and that I had everything I needed. I will be staying again soon.

Motel was ok. Clean room. Just not your “nicest” version of a motel. Good price for what I got.

Na

Great stay for a great price. Curtains made the room really dark, even with the sun shining directly on the window. Super friendly staff. There is a $60 refundable deposit that wasn’t mentioned

Customer service was very poor at checkin on 10/17/2025. Front desk lady spoke with an attitude and displayed a poor skills when talking to me as I checked in to my room. After talking to her during checkin I would have changed hotels if I could.

Very clean, comfortable room size and nice view of pool. Great location, especially within budget.

Clean Room for a little older hotel. I would recommend. Good for the price! Property grounds were spotless. I missed breakfast so cannot comment. Great parking!! I will stay there again!

Everything was great. The only negative was that the in room coffee pot dod not work, but there was plenty of fresh coffe in the lobby and breakfast room. We would stay again.

The room was dingy but appeared ok. the beds looked tired. I can live with all that. However, upon our return from our event, late in the evening, we discovered the towels and the bed were dirty! YUCK! We slept on top of one of the beds rather than in it. I will not stay again with you and i would respectfully ask for a refund of my funds.

Was amazing

Room was clean but very dated. Bedding and pillows were clean and comfortable, AC unit worked well but i was allergic to something in the room, sneezed allot, not sure if it was mold or animal related. Carpeting was worn and older, not all lamps had power outlets and USB charger ports, lamps had some surface rust, microwave and refrigerator worked well, very nice tv. There was a pull out bed from a couch, but we did not use it. Iron and ironing board were good and usable. Ice machine was nearby outdoors. Our stay was fine but for the money, we would probably look elsewhere.

The room was clean carpet def needs to go my socks were nasty lady at front desk was really nice we was on the backside of hotel and it was noisy and all we smelt was weed

Everything was good

We spent three nights. No issues.

Nice quit hotel

The front desk staff at check-in was amazing! We had a dog with us. He was barking, and there were some noise complaints, but the front desk staff was very understanding when they called to notify us.

Room was clean and comfortable

Service is great

Clean property and friendly staff

Tv did not work and the woman at the front desk was of no help. The room left little to be desired. Lots of mold, the ac was full of it. The room in general was damp. If you can stay elsewhere I would.

It was nice and friendly and clean

Mostly good but no work out room was a drawback for me at this specific site

It was economical. The room was clean and comfortable. The little interaction I had with the cleaning staff was very good. The front desk was average. The breakfast was average. The outdoor pool was not of use. It was closed. The water in the pool looked green. It would have been nice to sit on the pool deck and possibly get in the water, none of this was available.

Outdoor Pool wasn’t available., it was dirty (green) and they didn’t let us know or advise while you are doing your reservation.

The staff was very helpful and really nice.

Great service

This hotel serve its purpose for a quick 2 day trip and it was very close to my intended destination. I gave 3 stars because of the workers at the front desk who were accommodating. I personally would not stay here again.

Decent Hotel, Bed was comfortable but room is outdated, and doesn’t have enough lighting. My family enjoyed the deep pool. If you are terrified of cats like my wife, this is not the place to stay. It seems as if it’s their hotel, just seem to comfortable.

staff was cool and perfunctory,(i have a knee replacement and wanted 1st floor; couldn't change anything)

Property is dated.

I DIDNT STAY…first I was booked in a room in the back of the property some guy walking back there I came to the front ask 4 another room explained it didn’t look safe. I got another room REEKED of mildew carpet nasty restroom sketchy I felt like bedbugs would be crawling on me. I went to the front and I told her why I wouldn’t be staying. Yes I lost $ no I will not use your site again it said 3 stars yelp gave it 2 hindsight is 20/20. That place is a motel 6 with a best western sign!

Loved the lookout over the courtyard and pool.

I saw a lot of bad reviews about this place and i was so scared tbh. I am very anxious person and get scared about location and if its safe. This was very safe. The room was pretty clean and we had all of the utilities. One thing i would change is the front desk staff. They are a little mean. Check in was kind of weird. I saw a lot of bad stuff about the front desk and I didn’t expect anything much. But the check out was pretty fast and the man who checked us out was very nice. Anyway i would recommend it. Ee saw no roaches in our room. Thank you!

The room never really cooled down. Breakfast was a joke and they took away the coffee immediately at 10am.

Toilet was broken in the morning somehow?? Had to call and have someone come and fix it. He turned a few screws and it worked again- so it's just horribly managed. Very unsafe part of town near where I used to live for years, but had no clue it gotten that bad.

Nice

First off when you pull in there are several stray cats all over the parking lot, with fly infested dishes everywhere so there’s clearly no attempt to get rid of them. Next we could not even get into the room without repeatedly kicking the door to get it open. When we finally we able to into the room it was full of flys every where. When we went to the pool there were no towels so we asked the lady at the front desk and she informed us there weren’t any. The entire hotel didn’t have a single extra towel?! The pool area itself was filthy and the pool was covered in leaves. In addition the room I booked was a “pool view room”. The rooms view was completely obscured by huge overgrown bushes, along with every other similar room. When we returned to the room we again tried for 5-10 minutes to simply try to gain entry to our room without success so we went to the front desk to see if she could send someone to assist. Go figure, there wasn’t. After finally physically kicking the door repeatedly to open it the room was full of even more flys and now several centipedes crawling around as well. Also there are so many lights and traffic on the main road it takes 45 to get to/from Charleston. I implore you you to not make the same mistake we did. DO NOT give them your business

Nice breakfast

It was fine for in and out

Easy to get the place.

Could provide better pillows. Could not get chrome cast feature on TV to work. Otherwise, very nice.

It was ok.

The property is a very dated 70’s hotel, and needs serious improvements and updating.

The staff were super nice! Rooms cleaned daily during our stay.

Little bit dated. Outside halls with only stairs to upper levels. Clean. Decent but not exciting hotel breakfast. Best feature was the friendly outside rescue cat. (Ear tipped.)

The carpet was so dirty my feet turned black walking barefoot on it. Rooms are old and dated but on the plus side, the bed is comfortable. Outside was fairly dirty and unkept and poison Ivey was everywhere, even on the walkways. Bathroom and shower had been updated so that was good.

Place had several roaches around the facility. Cats with flees staff unhappy and seems bothered by guest during breakfast.( the receptionists were fine) more like the lady hat replaced breakfast items.

Mold.

The room was covered in dust..There was stuff on the floor in the bathroom..The air conditioner did not get cold,and neither did the refrigerator..It was very quiet and peaceful though!

Beautiful courtyard, nice breakfast, really nice rooms

Everything was clean room smells great

Everything at property was great. Only tiny issue I had was room a/c machine had small issue. Room chilled but wasnt running full capacity. So temp never got down to 68

We had to stay in Charleston because of a medical emergency and the staff were so kind and helpful. We had to extend our stay twice and they allowed us to remain in the same rooms for over 10 days. I will always be grateful for their kindness to us during this horrible time.

The property is in a great location. The room had old, dirty carpeting and a microwave that did not work. The room was musty and there was mold outside the room in the drainage grate.

Its a nice hotel to stay at while in town. Always the best prices. Comfortable beds and within driving distance from all attractions.

Desk clerks and housekeeping staff, were all friendly and helpful

Staff was very helpful 🙂

Location

Staff was friendly, breakfast was ok, room was clean, pool was nice but as we were ready to check out we noticed someone had drew a smiley face on our car window. Car wasn't broken into but still, kind of creepy!

Everything was great besides the room we was connected to called when we was going through a family emergency and just getting good news from MUSC no tv no radio on just happiness and they ruined the moment but staff was nice enough to just let us know we enjoyed our stay and the staff was kind...would stay again.

Hotel was very basic. The breakfast buffet was well stocked.

The pool was closed and its the only reason i booked this hotel, way too expensive for the value, on a positive note was clean and beds were comfortable.

Rooms are modern, fresh, and remarkably well-kept. Housekeeping clearly takes pride in their work—everything from the bedding to the bathroom was spotless. The beds are comfortable, the AC is reliable (a must in a Charleston summer), and there’s plenty of space to stretch out. Even better, many rooms open directly to the outside, which makes unloading your luggage a breeze. The staff, however, is what sets this hotel apart. From the moment I checked in, I was greeted with genuine Southern hospitality. Every request—whether it was a recommendation for nearby restaurants or a late checkout—was handled with a smile and a willingness to help. It’s the kind of service that sticks with you. Breakfast is complimentary and surprisingly satisfying, with hot options like eggs, sausage, and waffles alongside fresh fruit and coffee. The outdoor pool is another welcome perk—clean, quiet, and perfect for cooling off after a day of sightseeing. In short, Best Western Charleston Inn proves that affordable doesn’t have to mean average.

I will DEFINITELY be coming back! Location, location! Only 10 miles to the beach, easy drive. Close to lots of restaurants, grocery stores, etc. The staff goes above and beyond, I was very impressed! So friendly and helpful. Breakfast was delicious! I was, however, disappointed that the pool was not open. Other that, I highly recommend and WILL BE BACK.

This property the pictures must’ve been taken a very long time ago. We picked it for the beautiful pool, which was not open and dirty and nothing around it not even the chairs looked the same as the pic we came to this location for the pool. It’s a 12 o’clock check out on Expedia. It’s 11 when we came to the room we couldn’t get in the door because it was bent and broken. Someone tried to get in. It opens from the outside, which they don’t show in the pictures so is unsafe for women. The coffee pot did not work. I had come three hours away for an appointment. Then we proceeded to find out the toilet would not flush. The bathtub would not drain. The shower curtain was way too short for the shower so when you took a shower, you flooded the entire floor and it was coming out into the main area.! Never again Expedia should give me a refund. They should not be advertising this property like they do.

Property seems to be in disrepair in general. Pool was closed, was told it was a recent filter issue, but the pool was solid green with algae. Although we did not have issues, we were warned about power outages. I woke up with bug bites but was not outside and it could only have happened overnight.

I am not happy and I would like at least a partial refund. The pool was not in use because it was lime green. There was mold on the ceiling, and an old hair tie on the floor.

The hotel was fine. I paid for 2 queens for extra $10 but got 2 doubles and reached out for refund of difference, but this was not resolved.

It is a pl

The pool was closed the whole time, my remote was broken, the AC didn’t work, the toilet consistently was running, the vending machine didn’t work, and when I checked in the woman at the front was talking crap to guests about her coworker. Unprofessional and nothing worked.

The cost of the room for the weekend was reasonable. The hotel is a bit dated, but it was clean for the most part. Pool was lime green and could not be used.

It was a nice hotel. Shower needs some work, but seems like a very clean rooms.

The check-in experience was terrible. Had to wait over 30 minutes to check in. Lady behind counter giving gentleman in front of me incorrect information. Lady was working by herself and had to call someone because she didn’t know what to do. When it was our turn over 30 minutes later,, We had to ask for a rollaway because it was advertised and we requested it so I wanted to be sure it was in the room and she told us we did not because they did not have them. I told her when I booked the room. I had it in the notes. She said she didn’t know what I was talking about. It was obvious she was new and should not have been left alone there and was not properly trained. Luckily they owned the hotel next-door that did have them and she sent someone next-door to borrow one. It just wasn’t a good situation because they were still two people behind me waiting to check in for what we got this hotel should be about 75 or $80 a night

A little dirty, the last person's soap was still in the shower. The TV didn't work when we got there. After some fiddling around with it, they guy brought in another TV that did work. The last day it didn't work again. Breakfast was good, but not enough tables to eat at

It was a good place

We have stayed with Best Western more than 50 times and never had any issues or complaints amazing experience, until this week rooms were outdated, no towels or room service ( for cleaning and restocking ) then to make things worse the pool was only open 2 days out of seven and the vending machines didn’t work.

Giá hợp lý với dịch vụ phòng, chất lượng bữa sáng

Good breakfast, beautiful landscaping

Property is old. Has a musky smell in the room. Very small tv. Furniture fixtures in the room shows bad wear and tear. Main thing is that I went to the office to ask for more towels and wash clothes the second night around 8:45 pm and was told that THERE WAS NONE AVAILABLE!! The hotel was not full either night. How do you not any towels or wash clothes available? Guess that is why house keepers did not come in the room during the day.

I loved our stay here. I would come back again in a heartbeat.

polite staff, room clean, no issues.

Room was comfortable

Very good. Hotel dated. Needs a good uplift.

Based on the reviews and photos I had very high expectations of this location. It definitely did not hold up to them. Walking my family to our room we had to walk through clouds of smoke from others smoking grass. The room itself was clean, it was mainly the outside of the rooms that were an issue for me. The only staff we came into contact with was the front desk and they were very kind and professional.

Was ok

The hotel seem to be clean, and the staff was extremely friendly and helpful. Our room was on the first floor. There was an issue with our toilet. It would not flush, there was no one to fix it so they moved us to the second floor. There was no one to help us move which was difficult for us and we had to move our suitcases upstairs. And that toilet barely flushed for us but it made it the couple days we were there. The AC seem to have trouble keeping the room cool.

Hsk didn't clean my room when I requested it at the front desk

Shower leaked

Rude

Room was very damp and most likely had mold. Shower curtain needs to be longer as it did not reach the tub and water gets all over the floor. Online photos are old, the hotel does not look the that. Hotel needs a complete overhaul. Again staff was very nice

Don’t expect anything special. Nice beds and showers that being said, the front desk are not that friendly. Expect nothing from the front desk.

I loved my stay, especially the comfy bed and the pool. Its a deep pool! Surrounding area is not walkable really. They didnt clean my room 2 of the days but i dont really care about that.

Close to everything in Charleston

I was 1 minute late for the morning breakfast and the staff did not allow me to eat this was a turn off during this stay.

Very nice, clean and convenient

We spend approximately $130,000 annually on hotels due to frequent employee travel, and we’ve never encountered a situation like this. This property charged us a $300 fee for what they claimed was a “horrible mess” left in two rooms. When we requested photo evidence to address the issue with our team, the only image provided was of a single dirty towel—hardly justification for such a charge. If you’re going to assess a damage fee, thorough documentation should be standard. We do not recommend this hotel and will not be staying here again.

I stayed a week at the property and it was a great experience. Staff was friendly and helpful. The breakfast was convenient and good for going off to work early in the morning. Convenient location to dining and where I needed to go. Also, the laundry area was well worth it too. I would definitely stay again

Comfortable and clean motel. Couldn’t tell from the listing that it was a motel instead of a hotel but it was fine. Nice area. Good breakfast. They charged an extra mandatory $60 incidental fee at check in that should be refunded in 7-10 business days that the listing didn’t say anything about. Bonus was the kitties on the property that we got to pet.

For the price we paid, i was a little disappointed. The rooms were outdated, the AC smelled moldy and the bathroom had a shower curtain that didnt keep hardly any water in the bathtub. We ended up having to use our towels to sop up all water that splashed out. The pictures that were posted of the property made it look nicer than it actually was. probably wont be staying here again. the staff was nice though.

Easy to get to, close to Charleston but outside the busy city limits.

We decided to take our Frenchi on vacation with us, we booked through hotels and there was no way to pick the “pet friendly option”. We get there to check in and let them know we brought our pet with us and they scrambled to find another room, I’m guessing they have rooms dedicated just for pet owners and then charged us additional fee’s which I would be fine with if the room was not disgusting, smelled horrible like a dog kennel, carpet looked to be about 25 years old same could be said about the dated furniture, toilet kept us up constantly running, overall cleanliness was poor considering the price we paid. Room#119

Overall the property was very good. The room was comfortable. The breakfast was excellent and the lady hosting the breakfast was gracious and pleasant. However, the front desk clerk who checked us in needs some improvement on her interpersonal skills. She was initially snippy, abrupt and condescending. We felt as though we were bothering her even though we were trying to be pleasant and engaging. It got to the point where my patience with her attitude was wearing thin and my demeanor changed. At that point, her tone changed and she became more conciliatory and helpful. Nevertheless, the interaction was less than pleasant.

The front desk clerk was not very friendly, very loud, and even took a phone call with BW customer service on speaker during our check in. The room was very dark with all lights on and blinds open. The smell of weed was very strong. There were small flying bugs all over room.

We has a fine stay. Everything was there.

Affordable.

It was a nice stay.

Was perfect for what I needed. Close to historical sights. Nice accommodations.

The room was clean and the staff was nice. The breakfast was decent. We didn't have a hairdryer in the room, but everything else was there such as mini refrigerator and microwave.

The property was not clean and workers are very i respectful

Nice central point to see Charleston and surrounding areas

The breakfast offered was decent, though it leaned toward the basic side, which is typical for this price range. The only drawback was the traffic; turning left to get to downtown Charleston proved to be quite tricky, forcing us to make a U-turn instead. However, considering the overall quality of our experience, this was a minor hurdle, and we would happily choose to stay here again!

all four of us being senior citizens and having to carry luggage up the flight of stairs. The hotel is older so if you’re looking for modern this hotel would not suit you. However, it was clean and the beds were very comfortable.

The staff was very helpful. Traveling with dogs, this is a great option not right in the middle of things, lots of services, stores and restaurants nearby.

Very nice stay, hotel/motel is older but well maintained and very clean. Can recommend the BBQ place along the street

The property was clean and affordable. The staff was helpful and pleasant. Breakfast was good.

Only spent the night

Well situated. Clean.

The pictures and the rating for this property were misrepresented. The room was old and not very clean, the bed was uncomfortable, there were bugs in the room and the breakfast was just okay. If I had seen this property first, I would never have chosen to stay there. Don’t waste your money.

The front service was terrible, rude and uninviting. Not enough light in the rooms. Needs a table on both sides of the bed had too put my glasses and cell phone on the floor. Will not stay there again.

All good

Clerk at front desk was very helpful in helping us to order food for delivery

Needs a winter cleanup outside.

Yes

Very nice! Quiet, clean, comfortable! Great breakfast!

Very good experience. The room has a very good size, super clean. Bed was very good, shower amazing. Breakfast was nice, simple, but very nice.

Decent hotel. Can’t go wrong with the price. The room could’ve been cleaned a little better. Unfortunately, super dusty and floors were dirty. And it smelled really bad that we had to buy air fresheners. But staff was super kind. I would stay again but would just hope for a cleaner room next time.

Other than that, dated furniture and light fixtures and very small bathroom.

Got free parking right in front of my room. Breakfast was okay, not many people in the hotel. The TV did not work, but I did not have time to talk to the front desk about that. The heating made a lot of noise.

Staff were amazing. Nikki at breakfast sammy and joanne at the front desk . Thanks for doing great.

Could be a bit cleaner around property. Rugs were torn.

It was a nice hotel. The room was clean. It felt safe. The staff was great

The property was convenient for the two night, but I would not give it even a 5 other than the friendliness of the staff. Our bathroom fan sounded like a jet engine taking off, the sink and shower leaked. The only good thing was it was quiet and convenient to our friends house. Would not recommend until a renovation is completed. When we mentioned items to front desk all they said was ‘it’s an old hotel’.

The outside grounds are kept up nicely. Good free breakfast. It’s on a busy road but we were in the back and didn’t hear traffic noise.

Nice but not new staff was friendly and helpful

So far so good, a little noisy but cost relevance is good.

great location close to Chas.

Bueno

Place was ok, definitely not new. No complaints.

I was impressed with the room. The linens were high quality and the beds comfortable. I also appreciated the many breakfast options.

.

-I stayed in room 102. It had a very musty smell and there was mold on the curtains. -The lawn crew for the hotel was out BEFORE 8am working. Why would you do that where people come to sleep? Do you not want people to sleep when they are paying you for a bed? -While my niece was still sleeping, BEFORE checkout, housekeeping came and woke her up. Why isn't it policy to leave people alone before checkout time?? I’m sure there were plenty of rooms to clean that had already dropped off their key cards. Again, do you not want people to sleep when they are paying you for a bed?

Clean room. Good breakfast. Not too far from port.

Great

Shout out to Joann for going above and beyond and helping us get in our room when she was getting off work. Would stay here again.

The shower did not have a liner, so water leaked onto the floor making it very slippery.

The receipt for the stay wasn’t ready at checkout after 4 days staying there.. wanted me to wait for it but couldn’t because in had a flight to catch.

Great staff and clean room

Carpet is soso. But breakfast is nice.

It was perfect for my trip. Conveniently located near all major roads and parking was always available right outside my room

Very comfortable hotel. A few of the amenities were dated, and the shower curtain didn’t fit, but otherwise everything was fine.

Worst customer service.

Great Staff and Great Location for access to the city

An old motel style facility small rooms tiny bathroom, comfortable for a night not a longer stay.

I had a thoroughly enjoyable stay. The staff were pleasant and helpful, and the breakfast was excellent!

Quiet. We were in back of building . Bathroom extremely small.

Very good breakfast and the plenty of options

My stay was amazing and I slept very well

Easy to access, Wonderful check-in arrangement

Our room was clean and comfortable. Check in and out were simple and efficient.

Very well!

Blood on the sheets in the first room. Roaches in the second. Not going back again

It wouldn’t have been bad if they didn’t charge me a random 92 dollars on top of charging me for the room because the guy at the front desk didn’t know how to charge a 3rd party site like Expedia that I booked through. All in all ended up paying 440 dollars for a one night stay. Now I’ve got to wait 4-5 days to get my money back just ridiculous

Very clean! Easy check in and out, and the staff were amazing! Will definitely be staying here in the future!

It was clean

Best Western is a he best place to stay in Charleston, South Carolina because it is not far from downtown Charleston and the price is good! The free breakfast is also good!

Spacious room

Desk staff was very helpful.

Very safe and no problem with parking

Very good stay very good rate- would recommend

Best Western When arrived, told that ground floor flooded, then they have no elevator. Husband has heart condition so couldn't do stairs. Then they sent us next door to Sleep Inn, had to walk a little distance. No king bed as I paid for, very small room. Not comfortable at all.

Good place

The front desk gal was lovely & professional. We were extremely disappointed that no where on the booking sight said the pool was out of service & the room , while it was clean, smelled moldy & stale. I won’t be a return guest.

everything was great, thanks

The sink outside the toilet room was backed up and did not adequately drain. There was GRIME on the remote, furniture and lamps. I visibly saw dirt in the corners of the room and bathroom. There was an active prescience of roaches. In addition, there were surprise charges not mentioned when I booked, one was the pet fee. I made a notation that I was bringing out 9 pound dog and wanted a dog friendly room. However, when the final charges appeared on my confirmation, there was no mention of a separate pet fee. I did not find this out until we checked in.

Very inconvenient. We were in Charleston for my granddaughter's surgery and couldn't even take a shower. When we notified the staff the front desk person working on 7/25/24 at 11 am was rude and stated that we should have checked the shower when we got there. I could not believe that she said that. I had already notified the night shift person at 6am when I discovered the shower would not work. I asked to speak to the manager and she was just as ruse as the clerk. She made it seem as if though it was our fault that the shower didn't work and that their maintenance person did not make sure our shower worked before we for there. I was very disappointed that the shower was mot working and even more disappointed that the staff was not apologetic at all and treated us this way! We will not be staying at any Best Western again!

The hotel was a nice place to stay. The room was clean and well maintained while we were there. The hardest part was when we got to the hotel was spotting it entrance, Not a big thing but there is not to many places to eat nearby within walking distance. I still would recommend it .

Pool was closed to clean on Saturday doesn’t make sense. Breakfast was ok until a see a person who works in the hotel complained about the guest left a plastic bottle on the counter .

We only stayed last minute for 1 night. I searched for pet friendly & searched everywhere on the site for fees associated with pets as well as how to notify them when we booked online that we had a n 8 pound dog... never found anything except pet friendly. We checked in late and checked out early. We left the room cleaner than we found it bc we had to clean up several dead roaches & the gaps in the doors let all kinds of bugs and mosquitoes in and made it hard to keep cool. We didnt complain bc it was fairy inexpensive hotel & we survived the night. The next morning a very rude lady called me and said one of the employees saw we had a dog leaving the room & was trying to collect an extra $100 for a pet fee! The whole room was only $150 for the night and my little Shia-poo is hypoallergenic, doesn't shed, & didn't make a mess at all. She said the pet fee was $30 but since we didn't "notify" them we had a pet, it was going to be $100! I said it was pet friendly and we didn't try to hide anything. She demanded i give her a credit card to pay the extra $100 & when i said i didn't agree to that, she said she was going to charge my credit card i used to pay for the room & threatened something else i couldn't understand before she hung up on me! I haven't heard from them since & still haven't seen the extra charge on my credit card but I will dispute it if it shows up. The lady that checked us in when we got therewas nice but the unclear policies and rudeness are unacceptable

We stayed here one night prior to going on a cruise. We felt safe, the area was convenient to dining, stores and most importantly the port. There were minor things with the room I would consider “unclean” but not enough to prevent me from staying. The only real negative was the huge gap underneath the door that was obviously allowing our “cool air” to escape making it slightly uncomfortable in the room…we solved this by placing a towel in the gap.

Staff was excellent. Rooms looked like they were recently improved and were very clean, but had difficulty keeping humidity in check. Very damp. Bedding was very heavy.

I was not able to stay. After a 12 hour drive arrived to be placed in a second floor room with no elevator, room hot a/c not working, bathroom filthy with fresh urine and dried urine stains on toilet with pubic hair. I checked out with out staying and found another hotel in the area.

Clean room, very quiet, perfect for an overnight beach trip

Very nice stay, clean, close to peninsula/tourist area, pleasant breakfast. If you come in the rainy season, bring mosquito repellent.