Sheraton Chapel Hill Hotel

What? What we would suggest is that they put umbrellas outside by the pool cause it was very difficult finding shade

The hotel was very clean . It looked like it was new. I was upgraded from a king bed room to a double queen bed room which was good . A very good hotel stay overall. Thanks

Excellent location between UNC-Chapel Hill and Duke University. Although clean and comfortable, our room did have a very musty odor. Maybe the air filters need changing.

they now charge for parking unlike before.

Happy with the stay

I loved the trout dinner in the restaurant and the convenience of the self-serve sundry store early in the morning. The location is great with easy access to I-40.

I loved the trout dinner in the restaurant and the convenience of the self-serve sundry store early in the morning. The location is great with easy access to I-40.

Location

Club room was worth it

Clean, refreshed, well appointed property. Front desk was hospitable. Bed was outstanding. I recommend this hotel.

Paying for Parking and the payment process was not expected. I can see paying for valet service, but paying to self park in a small southern town seems a bit much. Plus the "threat" of being towed was a HUGE turn off. EVERY other hotel in the area offers free parking...EVEN the Carolina Inn and it is on campus!

Stayed 1 night and the room was spacious. Loved that the room had a balcony. Bed was so comfortable. Staff were very accommodating and helpful.

The property was good. The pool was ice cold ( fresh water ) but I booked the hotel because of the pool. We would stay there again!

The bathrooms were entirely too small for someone with a walker and the commode was way too low for older people. The space on the sink needs to e increased by 100% as there was no place to put anything that was needed to get ready for the day!!

Excellent hotel

Terrible breakfast

Loved our stay here! The staff went above and beyond. Location was close to everything. Would definitely stay here again!

The location was excellent, just off the interstate but also close to the University of North Carolina campus. Gym and pool facilities were quite good. Staff was friendly and polite. Check-in: there was a foul-up. The hotel (incorrectly) had us booked for two rooms, while the booking agency (booking.com) had us (correctly) checked into one room. After six-hour drive and quite tired, I was directed to contact the booking agent myself to sort this out. Would have been nice if the front desk had taken care of this problem for me. Restaurant and bar service: not enough staff on duty. This felt by design, and it gave the bar/restaurant space and empty and uninviting aspect. I noticed that for breakfast, most of the guests walked next door to McDonalds. Rooms: mattress was overly soft. The body wash bottle in the shower was empty and never checked by maid service or refilled. There were ants in the sink every night, attracted by water drops. The air conditioner was surprisingly loud. Parking: it seems fairly odd that what is essentially a motel near a highway, not a swank hotel in a cramped urban downtown, would charge a daily fee for parking. Most of your guests most likely arrive by car. The stay was perfectly pleasant, but the hotel did not fully justify its price-point.

The location was excellent, just off the interstate but also close to the University of North Carolina campus. Gym and pool facilities were quite good. Staff was friendly and polite. Check-in: there was a foul-up. The hotel (incorrectly) had us booked for two rooms, while the booking agency (booking.com) had us (correctly) checked into one room. After six-hour drive and quite tired, I was directed to contact the booking agent myself to sort this out. Would have been nice if the front desk had taken care of this problem for me. Restaurant and bar service: not enough staff on duty. This felt by design, and it gave the bar/restaurant space and empty and uninviting aspect. I noticed that for breakfast, most of the guests walked next door to McDonalds. Rooms: mattress was overly soft. The body wash bottle in the shower was empty and never checked by maid service or refilled. There were ants in the sink every night, attracted by water drops. The air conditioner was surprisingly loud. Parking: it seems fairly odd that what is essentially a motel near a highway, not a swank hotel in a cramped urban downtown, would charge a daily fee for parking. Most of your guests most likely arrive by car. The stay was perfectly pleasant, but the hotel did not fully justify its price-point.

Clean, convenient. Nice friendly feel.

Nice stay!

Exceptional

The hotel is no where close to retail or restaurants, so I don’t know why parking was not free…it was a hassle to do the QRcode paid pkg for a petty $5. No complimentary breakfast.

Our bed had pizza sauce on it when we arrived. We called the front desk, but it took hours for them to reach housekeeping, who never came. Eventually we were given a new room, but housekeeping did not come the following day either. Overall, there seemed to be little to no service anywhere in the hotel, and the property felt poorly maintained and unclean.

Very clean and very friendly staff

Great hotel, clean room

Great hotel, clean room

Internet didn’t work, tv didn’t work. Food was poor.

Internet didn’t work, tv didn’t work. Food was poor.

Comfortable

Comfortable

Best hotel I have stayed at in a long time

Best hotel I have stayed at in a long time

Yes

Yes

Staff was amazing and the cleanliness. Parking,

The room, cleanliness and staff were all exceptional!! Very quiet area. Near interstate.

The room, cleanliness and staff were all exceptional!! Very quiet area. Near interstate.

Friendly staff. Comfortable and spacious rooms We experiences the luxury of a,shuttle bus on the oast. Unfortunately this has gone now

The drinks were spot on. We had the most delicious breakfast and dinner. Responsibly priced and great service .

The drinks were spot on. We had the most delicious breakfast and dinner. Responsibly priced and great service .

Exceptional

Exceptional

beautiful room, clean and quiet , helpful staff. But I was surprised to have to pay for parking at this location.

beautiful room, clean and quiet , helpful staff. But I was surprised to have to pay for parking at this location.

Comfy room, great location and service and price. Will return when in area again for sure.

Comfy room, great location and service and price. Will return when in area again for sure.

Staff was amazing and the cleanliness. Parking,

Beautiful hotel with clean rooms

Beautiful hotel with clean rooms

property was fine, clean, quiet, nice gym, wish the bar could have stayed open passed 10:00, since it was a weekend

property was fine, clean, quiet, nice gym, wish the bar could have stayed open passed 10:00, since it was a weekend

stay was fine, no free continental breakfast or complimentary coffee area, the bar closed early 10:00 Friday & Saturday, was disappointed in that. other than that it was fine. Also no shuttle offered to airport, very disappointing, cost $83 for Lyft!

stay was fine, no free continental breakfast or complimentary coffee area, the bar closed early 10:00 Friday & Saturday, was disappointed in that. other than that it was fine. Also no shuttle offered to airport, very disappointing, cost $83 for Lyft!

Exceptional

Good

Clean rooms, helpful staff!

Clean rooms, helpful staff!

The property was nice with very friendly and helpful staff. We really enjoyed our stay. The one downside was the dinner we had at the hotel restaurant; my daughter and I both ordered the filet mignon and it came out with half a carrot cut into 2 small pieces, maybe one mushroom thinly sliced into 5 pieces and that was it with the filet. It was mediocre at best. My wife ordered a salad bowl and it came out extremely salty. She couldn't eat it. The food was not good (especially given the price); which is weird because we ordered the fish & chips for lunch earlier and it was great. So we are not sure what happended there. Otherwise, the hotel was perfect. We would return and recommend to anyone wanting to visit Chapel Hill.

The property was nice with very friendly and helpful staff. We really enjoyed our stay. The one downside was the dinner we had at the hotel restaurant; my daughter and I both ordered the filet mignon and it came out with half a carrot cut into 2 small pieces, maybe one mushroom thinly sliced into 5 pieces and that was it with the filet. It was mediocre at best. My wife ordered a salad bowl and it came out extremely salty. She couldn't eat it. The food was not good (especially given the price); which is weird because we ordered the fish & chips for lunch earlier and it was great. So we are not sure what happended there. Otherwise, the hotel was perfect. We would return and recommend to anyone wanting to visit Chapel Hill.

I had a Club Room and asked what that meant. I was told I would need to pay for access which made no sense. Finally she said oh Club access was just added to your stay? Please fire this receptionist as she ruins what would have otherwise been a lovely stay.

I had a Club Room and asked what that meant. I was told I would need to pay for access which made no sense. Finally she said oh Club access was just added to your stay? Please fire this receptionist as she ruins what would have otherwise been a lovely stay.

Wheel spin game Dirty towels in bathroom!

Dirty towels in bathroom!

.

.

Exceptional

The sheraton Chapel Hill Hotel is a nice, clean hotel. However, the rooms are very small and the food choices are limited. It is located not too far from UNC Chapel Hill, which opens up food options, but I did not find the the hotel food that good. The staff is nice and helpful.

The sheraton Chapel Hill Hotel is a nice, clean hotel. However, the rooms are very small and the food choices are limited. It is located not too far from UNC Chapel Hill, which opens up food options, but I did not find the the hotel food that good. The staff is nice and helpful.

Bedbugs!! I just got back from a trip to Chapel Hill. I stayed 2 nights at the Sheraton in Room 308 and was bitten all over my back and arms by bedbugs. I noticed a small bug on my bed the first night and didn’t think much of it because, well…. It’s North Carolina in summer, so I just flicked it off. After the second night however, I’ve now got a row of bites on my right back, several on my left back, and numerous on my arms. I called the front desk to let them know. The receptionist was very kind and attentive and even asked me if I wanted anything so they could make up for it. I told her no, and that I just wanted to make them aware so they could remedy the problem. She told me she would have her manager reach out to me. He/she did not reach out, which is disappointing to say the least. The rooms are nice, the hotel is in a good location, but nobody really cares about those things if they’re going to be gnawed on all night by bedbugs. My trip literally consisted of airport, hotel, university, restaurant, hotel. I spent no time outside except to traverse to and from my rental car. I’ve since sanitized everything in my luggage to make sure the problem didn’t make its way into my own home. Management should have at least followed up with a call. Will not stay again.

Bedbugs!! I just got back from a trip to Chapel Hill. I stayed 2 nights at the Sheraton in Room 308 and was bitten all over my back and arms by bedbugs. I noticed a small bug on my bed the first night and didn’t think much of it because, well…. It’s North Carolina in summer, so I just flicked it off. After the second night however, I’ve now got a row of bites on my right back, several on my left back, and numerous on my arms. I called the front desk to let them know. The receptionist was very kind and attentive and even asked me if I wanted anything so they could make up for it. I told her no, and that I just wanted to make them aware so they could remedy the problem. She told me she would have her manager reach out to me. He/she did not reach out, which is disappointing to say the least. The rooms are nice, the hotel is in a good location, but nobody really cares about those things if they’re going to be gnawed on all night by bedbugs. My trip literally consisted of airport, hotel, university, restaurant, hotel. I spent no time outside except to traverse to and from my rental car. I’ve since sanitized everything in my luggage to make sure the problem didn’t make its way into my own home. Management should have at least followed up with a call. Will not stay again.

Thsi prperty had a face lift. The rooms were noisy the ac units are so loud its like being behind an airplane. Some of the staff was new the term we can use this a a learni g experience should not be said to guests. They new acting manager never addressed my issues until i looked to speak directly to her. The lounge was infested with flies. In the food as well. The lounge freee starbuck machine that was supposed to be availability 24/7 was broken. The main area starbucks concession is only open until 2pm and the staff isnt transparent that as a club level guest yiu are entiiled to free drinks. The best part of the hotel was the gym. That was done really well and well maintained. In all fairness the hotel did issue me a credit for the poor service and inadequate conditions. But definitely not worth the money for the conditions. I spent some time in the lobby. Lostening to other guests many had the same complaints. Sheraton you could do so much better.

Thsi prperty had a face lift. The rooms were noisy the ac units are so loud its like being behind an airplane. Some of the staff was new the term we can use this a a learni g experience should not be said to guests. They new acting manager never addressed my issues until i looked to speak directly to her. The lounge was infested with flies. In the food as well. The lounge freee starbuck machine that was supposed to be availability 24/7 was broken. The main area starbucks concession is only open until 2pm and the staff isnt transparent that as a club level guest yiu are entiiled to free drinks. The best part of the hotel was the gym. That was done really well and well maintained. In all fairness the hotel did issue me a credit for the poor service and inadequate conditions. But definitely not worth the money for the conditions. I spent some time in the lobby. Lostening to other guests many had the same complaints. Sheraton you could do so much better.

bar

bar

I did not agree with having to pay for parking. Room service for breakfast was confusing, we had ordered certain items and did not receive them, when we told staff they did not correct it.

Great property, friendly staff, easy check in process, clean rooms. We enjoyed the breakfast and appetizer upgrade. Food was good. Also enjoyed the pool with a deep end.

Great property, friendly staff, easy check in process, clean rooms. We enjoyed the breakfast and appetizer upgrade. Food was good. Also enjoyed the pool with a deep end.

Great service

Great service

This is one of the best hotels I've ever stayed at… I have annual trainings in the Raleigh-Durham Area, and it doesn't matter whether my trainings are in Raleigh, Durham, Cary, etc, I always stay at this hotel

This is one of the best hotels I've ever stayed at… I have annual trainings in the Raleigh-Durham Area, and it doesn't matter whether my trainings are in Raleigh, Durham, Cary, etc, I always stay at this hotel

STARBUCKS ON PROPERTY

STARBUCKS ON PROPERTY

Except for the pool being closed it was great

Except for the pool being closed it was great

Very good

Staff were so nice. The room was clean. This place is so quiet and peaceful. Surrounding area were so clean as well.

Staff were so nice. The room was clean. This place is so quiet and peaceful. Surrounding area were so clean as well.

Cleaning staff came round 11 am even though check out time was 12 pm

The room was great and dine-in service was good.

The room was great and dine-in service was good.

Clean, newly renovated, kind staff, great pool, zero complaints. Would stay here again when in the area!

Clean, newly renovated, kind staff, great pool, zero complaints. Would stay here again when in the area!

Exceptional

I was not at the hotel for very long, but the staff at the front desk was very friendly and helpful, the room was clean, and I have no complaints.

I was not at the hotel for very long, but the staff at the front desk was very friendly and helpful, the room was clean, and I have no complaints.

Nicely refurbished. Excellent staff! Wonderful location.

Great experience all around.

Great experience all around.

The property itself is fine, however, they have an additional parking fee that is annoying and difficult to deal with when you arrive at the property. It would be so much better if they either included the parking fee in their total cost or if they just let it go because the space itself does not actually require you to have special parking.

The property itself is fine, however, they have an additional parking fee that is annoying and difficult to deal with when you arrive at the property. It would be so much better if they either included the parking fee in their total cost or if they just let it go because the space itself does not actually require you to have special parking.

Great hotel. Surrounded by trees. Beautiful pool. Very friendly staff.

Great hotel. Surrounded by trees. Beautiful pool. Very friendly staff.

Clean rooms

Clean rooms

I didn't get the room I paid for. I paid for a suite and I got a basic room. I'm not happy

The staff were friendly, the bed was comfortable, the facility was clean, and the food was delicious. Our room wasn't ready when we arrived; we had to wait an additional 45 minutes before checking in.

The paid parking was silly, only five dollars a day. Unnecessary

Poor air conditioning in room

Poor air conditioning in room

Room was small but adequate. Cleanliness was impeccable. Bed linens were nice but a king bed should have four pillows of the same density. The shower control knob was missing and there was no control to change between overhead and handheld heads. A huge surprise was a charge for parking in the hotel parking lot. I was there less than 12 hours and at the minimum, you are required to pay for 24 hours. Worst of all, this charge was not advertised. We’re told if you don’t pay, you will be ticketed. This is a separate charge from the room. I’ve paid for parking in big cities before and it is always advertised up front and paid to the hotel.

Room was small but adequate. Cleanliness was impeccable. Bed linens were nice but a king bed should have four pillows of the same density. The shower control knob was missing and there was no control to change between overhead and handheld heads. A huge surprise was a charge for parking in the hotel parking lot. I was there less than 12 hours and at the minimum, you are required to pay for 24 hours. Worst of all, this charge was not advertised. We’re told if you don’t pay, you will be ticketed. This is a separate charge from the room. I’ve paid for parking in big cities before and it is always advertised up front and paid to the hotel.

New clean 3 elevators so don't need to wait at all. No daily chambermaid. Plenty of parking and not near any school or other venue so charging $7 a day is absurd money grab. The hotel experience itself was wonderful . Clean new rooms comfortable. VERY soundproofed and quiet though on a main artery.

New clean 3 elevators so don't need to wait at all. No daily chambermaid. Plenty of parking and not near any school or other venue so charging $7 a day is absurd money grab. The hotel experience itself was wonderful . Clean new rooms comfortable. VERY soundproofed and quiet though on a main artery.

clean rooms and easy check in

clean rooms and easy check in

Gorgeous, spotless, lovely room, friendly staff, lovely open lobby, great gym with all new equipment.

Gorgeous, spotless, lovely room, friendly staff, lovely open lobby, great gym with all new equipment.

There was no information regarding a parking charge per night. The Sheraton has never charged to park. Also, guest must use a QR code instead of being able to charge parking to the room. This excessive use of QR.codes infringes on access to unknown entities to my ID. The unknown company uses the license tag to connect to my NC DMV information for payment. Other options to pay for parking.

Hotel was overall fine. Check in was slow. The receptionist who welcomed us picked up a phone call a minute into our check-in and for the next 10 minutes, kept on talking over the phone without handling our check-in until we had to move to another receptionist. We asked for a quiet room and while the room itself was nice. It had a rumbling noise of either water, pipes or something similar. On the day of departure, although departure was supposed to be at noon we got woken up early in the morning by housekeeping who were surprised that we were still in the room.

Hotel was overall fine. Check in was slow. The receptionist who welcomed us picked up a phone call a minute into our check-in and for the next 10 minutes, kept on talking over the phone without handling our check-in until we had to move to another receptionist. We asked for a quiet room and while the room itself was nice. It had a rumbling noise of either water, pipes or something similar. On the day of departure, although departure was supposed to be at noon we got woken up early in the morning by housekeeping who were surprised that we were still in the room.

The hotel is beautiful! The room was clean and nicely updated. The staff was so kind! I liked everything!

Everything…..

Everything…..

Out of body Wash. The ac did not work but was repaired quickly. The remote worked but was not always responsive when pressing the buttons. Paid parking despite showing as free private parking on the website. Also no game room despite being on the site

Drop $6.50 parking fee per 24 hours or I will not ever return to any Sheraton.

Great and new

Great and new

Very nice and clean hotel.

Very nice and clean hotel.

Nice stay . Friendly staff made stay quite pleasant New process of NOT having daily housekeeping is not to my liking and wouldn’t stay again because of that.

Nice stay . Friendly staff made stay quite pleasant New process of NOT having daily housekeeping is not to my liking and wouldn’t stay again because of that.

We had to pay to park via an app. They shouldn't charge for parking in the first place, but if they must, should add it to the room rather than having to do a QR code, app download, etc.

This hotel is fantastic. It is hands down the best we have ever stayed in. Everything is first rate.

This hotel is fantastic. It is hands down the best we have ever stayed in. Everything is first rate.

Why did the guy checking me in put me in the furthest room from the elevator?? And handed me a map when I asked for a restaurant suggestion.

Why did the guy checking me in put me in the furthest room from the elevator?? And handed me a map when I asked for a restaurant suggestion.

Clean !!

Clean !!

Had to change room after first night. Large HVAC units right outside made first room too noisy. Second room quieter but tub did not drain, phone did not work and several electrical outlets did not work.

Had to change room after first night. Large HVAC units right outside made first room too noisy. Second room quieter but tub did not drain, phone did not work and several electrical outlets did not work.

The hot water took too long to come on in the shower and in the sink.

The hot water took too long to come on in the shower and in the sink.

.)

.)

I wish there had been a small microwave to reheat my coffee and left over food . But everything else was excellent

I wish there had been a small microwave to reheat my coffee and left over food . But everything else was excellent

Enjoyed my atay was wonderful

Enjoyed my atay was wonderful

Breakfast was not successful for me. I placed a pre order as instructed and still did not receive my breakfast. I had to call to follow up on it and once delivered I was leaving for class. Therefore, I could not enjoy my breakfast.

Small room, cramped bathroom.

Small room, cramped bathroom.

Rooms are clean and up to date. No room for personal items. Limited drawer space. No bathroom space for toiletries. Friendly staff. Very accomodating. Would recommend.

Rooms are clean and up to date. No room for personal items. Limited drawer space. No bathroom space for toiletries. Friendly staff. Very accomodating. Would recommend.

Nice staff. Reasonable. Clean

Nice staff. Reasonable. Clean

Microwave is not available even in the lobby. We were told by Front desk that they can heat the food if we give them. We didn’t like that option

Extremely clean. Welcomed graciously. Couldn’t regulate heat.

All new, very clean, great pool area, Starbucks in lobby.

All new, very clean, great pool area, Starbucks in lobby.

The hotel is very nice and so were the employees. Tuna melts need to improve, the fries were awesome!

The hotel is very nice and so were the employees. Tuna melts need to improve, the fries were awesome!

This would be less of an issue with a duvet in a standard duvet cover. Instead the duvet is sandwiched between two standard sheets and a major faf to make the bed.

This would be less of an issue with a duvet in a standard duvet cover. Instead the duvet is sandwiched between two standard sheets and a major faf to make the bed.

Friendly staff willing to accomodate my needs.

Friendly staff willing to accomodate my needs.

Hotel room was top and staff was so helpful. Would definitely stay here again!

Hotel room was top and staff was so helpful. Would definitely stay here again!

Clean room and friendly/professional staff

Not very pleasant desk personnel . Also had a bad episode with another guest burping super loud at the gym . I asked him to please stop and he acted very disrespectful. I went to get someone from the desk and he basically laughed at us with the man burping . After that , we just wanted to leave as soon as we could .

Not very pleasant desk personnel . Also had a bad episode with another guest burping super loud at the gym . I asked him to please stop and he acted very disrespectful. I went to get someone from the desk and he basically laughed at us with the man burping . After that , we just wanted to leave as soon as we could .

I’ve never stayed in a room with noises like we dealt with in this room. Something in the walls groaned and made odd noises that sounded like flatulence. We laughed at first and thought is was a neighboring room. But it wasn’t. It was plumbing noises, odd buzzing, flatulence-like noise. On top of that, this property has predatory pricing on everything. A little bottle of iced tea? $6.75. And the service at the bar was poor. Long breaks with nobody there. The rooms were clean, the bathrooms were fine, but the rooms are small and the common areas are sterile and cold.

I’ve never stayed in a room with noises like we dealt with in this room. Something in the walls groaned and made odd noises that sounded like flatulence. We laughed at first and thought is was a neighboring room. But it wasn’t. It was plumbing noises, odd buzzing, flatulence-like noise. On top of that, this property has predatory pricing on everything. A little bottle of iced tea? $6.75. And the service at the bar was poor. Long breaks with nobody there. The rooms were clean, the bathrooms were fine, but the rooms are small and the common areas are sterile and cold.

The receptionist looked tired and talked with demeanor, he didn’t even smile. Maybe he just had a long day. Room 255 was is close to AC unit and it has a constant noise. We just didn’t want to call the unfriendly receptionist to make our night worst.

The receptionist looked tired and talked with demeanor, he didn’t even smile. Maybe he just had a long day. Room 255 was is close to AC unit and it has a constant noise. We just didn’t want to call the unfriendly receptionist to make our night worst.

Morning crew was awesome and food was great

Morning crew was awesome and food was great

Breakfast was disorderly. They were late opening. It wasn't clear what was included in the buffet and what was extra.

Breakfast was disorderly. They were late opening. It wasn't clear what was included in the buffet and what was extra.

Extremely expensive - very poor location for grabbing a quick breakfast.

Extremely expensive - very poor location for grabbing a quick breakfast.

Privacy, balcony, kind staff Absolutely nothing wrong

Clean, easy access for us to major routes of travel. Most of the staff was very good, others need some training.Overall a nice experience.

Clean, easy access for us to major routes of travel. Most of the staff was very good, others need some training.Overall a nice experience.

Location was especially nice. Modern lovely facility! Really enjoyed the pool and pool area! AC in the room was sometimes loud. Everything else was perfect!

Clean, quiet, great rooms!

Clean, quiet, great rooms!

Great hotel

Great hotel

Great hotel, clean and spacious.

Great hotel, clean and spacious.

Everything was absolutely wonderful from entry into the lobby.

Everything was absolutely wonderful from entry into the lobby.

Hotel was great in general - gym air conditioning not working great

Hotel was great in general - gym air conditioning not working great

Excellent accommodations.

Excellent accommodations.

Very clean!

Very clean!

Loud heating/cooling fans in rooms, turn off and on all night. No automatic room service which means don’t forget to get more coffe for your second day. No breakfast.

Loud heating/cooling fans in rooms, turn off and on all night. No automatic room service which means don’t forget to get more coffe for your second day. No breakfast.

Beautiful hotel TV reminded me of Star Trek ⭐️easy to stream favorite shows from phone😊

Beautiful hotel TV reminded me of Star Trek ⭐️easy to stream favorite shows from phone😊

Front desk lady actually 2 of them were very rude not a pleasant person and didn’t try to help in any way. My first and last stay in this hotel.

Front desk lady actually 2 of them were very rude not a pleasant person and didn’t try to help in any way. My first and last stay in this hotel.

The staff were nothing but AMAZING

The staff were nothing but AMAZING

The cleanliness of the rooms were spectacular but complementary breakfast would have been a great option.

The cleanliness of the rooms were spectacular but complementary breakfast would have been a great option.

Manager “Z” was amazing! She really helped me when I left something at the hotel and was so kind. Everyone smiles at you and the place was super clean. Check out Rise! Biscuits if you get a chance to stay. Great trip!

Manager “Z” was amazing! She really helped me when I left something at the hotel and was so kind. Everyone smiles at you and the place was super clean. Check out Rise! Biscuits if you get a chance to stay. Great trip!

Simple gym with new equipment, nice pool, comfortable bed and furniture, friendly helpful staff. Convenient location.

Simple gym with new equipment, nice pool, comfortable bed and furniture, friendly helpful staff. Convenient location.

The person who checked us in barely looked at us and gave us a lousy room (near elevator and shared wall with ice machine), hotel was far from full, so no excuse. Every other staff member was amazing and we loved our stay despite the mean check in lady and less than optimal room.

The person who checked us in barely looked at us and gave us a lousy room (near elevator and shared wall with ice machine), hotel was far from full, so no excuse. Every other staff member was amazing and we loved our stay despite the mean check in lady and less than optimal room.

I loved staying here would recommend, the room service was amazing.

I loved staying here would recommend, the room service was amazing.

Very clean place. Nice not issue not having charging station for electric vehicels.

Very clean place. Nice not issue not having charging station for electric vehicels.

Decent sized rooms, parking was simple, no hidden fees. Things were clean

Decent sized rooms, parking was simple, no hidden fees. Things were clean

The hotel was just OK considering the cost. The room is small with inadequate seating. The balcony had one table and one chair not very reasonable for two guests. The room had an odor that we were able to resolve since we brought our air purifier with us. Restaurant is just a bar and never saw the breakfast buffet

Ok

Loved the shower!!

Nice staff. Sparkling new and clean.

Next time I will spend more time in your hotel.

Great place

Great facility.

Gps is hard finding this place. Food and drinks are too high. To be a high end chain its below expectations. Also ordered the morning breakfast that was 63 bucks, came 1 hour late, was colder than the mini fridge. Manager did credit me for the inconvenience. Would stay again but it needs work.

Great lobby area! Nice, clean room. Service was pretty bad (but, to give the benefit of the doubt, there was a big wedding event the night I stayed!)

The price was right and I enjoy a newly renovated hotel!

Close to unc chap hill hospital

Very nice hotel, diverse clientele but still no discriminatory. Would definitely recommend if you're planning a trip to North Carolina

Had a nice stay, would come back

Overall, my experience at the Sheraton Hotel in Chapel Hill was mixed. The room was clean, and the bed was comfortable. the loudness of the air conditioner. I didn’t get a good nights sleep due to the noise from the air conditioner. Unfortunately, given the hot weather outside, I couldn't simply turn it off without being uncomfortable. I hope the hotel management can address the noise level of the units to ensure a more restful stay for guests in the future.

The Sheraton Chapel Hill is a nice property. The staff is very friendly and helpful. I would recommend the property to family and friends.

The perfect place to stay in Chapel Hill! Beautiful, modern, quiet.

Great hotel in convenient location. Very friendly staff and nice lobby.

It was great!

Nice place

Very Clean, newer and modern. I've stayed here twice and enjoyed it both times. No free coffee in the mornings is the only real downside.

Handicapped room extremely far from elevators and not what booked none of lights in room worked well desk staff extremely helpful

Great hotel and staff!

Enjoy the hotel and room very much.

Great location for access to UNC. Clean gym. Didn’t service the room one night.

nice new modern hotel/ rooms are nice/ shower better than most/ breakfast was lame/ alot of restaurants nearby

The hotel was very clean and surprisingly affordable. The restaurant was a little pricey but the food was vary good. Will stay here again if in th area.