Courtyard by Marriott Chapel Hill

Staff was very helpful but bathroom had no fan and elevators were old.

We did not receive breakfast vouchers. Paid over $400 for room and no breakfast! Paying over $400 a night we would have expected at least to get breakfast! After check in it was hard to find anyone to help who knew any answers to questions.

Charge you for parking after paying $200 a night for a standard room.

It has food on the property Love love the staff

It has food on the property Love love the staff

Did not eat there. Room was clean. Pillows and sheets did not smell like the sweat of another guest, which is quite common in many cases. Check in was simple. Lots of handicap parking spots. Grounds were nice. Having to pay to park at a hotel is absurd, but seems to be the norm in Chapel Hill. Tiny elevator. Bed was very hard. Wya overpriced for what it is.

Did not eat there. Room was clean. Pillows and sheets did not smell like the sweat of another guest, which is quite common in many cases. Check in was simple. Lots of handicap parking spots. Grounds were nice. Having to pay to park at a hotel is absurd, but seems to be the norm in Chapel Hill. Tiny elevator. Bed was very hard. Wya overpriced for what it is.

It was clean and updated. It was also very quiet at night.

Clean room and overall very nice place

Superb

Location was perfect and walkable to the Friday Center. Room was quiet with a comfy bed. Will return!

My room was clean and bed was very comfortable. The shower was large with perfect water pressure. The Starbucks and Bistro in the lobby were a perfect start to every day!

The menu could have been more variable.

Exceptional

Other than issues with the Wifi (they really overcomplicate it) our stay was very good and the hotel was in great condition.

Bed was comfortable! Offer complimentary coffee in lobby prior to 10:00 am. Plenty of parking but charged $6.50 a night. Marriott can do better!!

Offer complimentary coffee in lobby prior to 10:00 am. Plenty of parking but charged $6.50 a night. Marriott can do better!!

Not super clean or well kept

Room attendant not available, couldn't turn off A/C fan, requested 2 blankets (one had yellow stain - urine or semen?), hand to ask for towels as only 2 towels and 2 washclothes for 3 pax, only 1/2 roll of toilet paper for 3 pax, 2 night stay. All things, except for the blankets required going to front desk, no one available to deliver to room, when bartender was asked for a small cup of ice, you thought we were asking for the moon (very negative response). NEVER, EVER using this Marriott nor any other based on this experience.

The hotel was in a great location, staff were kind and helpful, and the room was comfortable. I think the price was a little high for a dated room. Door to bathroom didn't stay open, there was no bag in the trash can, and I was frustrated with having to pay for parking given the price of the room. I wish they'd consider just adding parking to the reservation, as it was annoying to do so at check out and have to use a QR code to pay with a separate credit card. It was very loud when people shut their doors and noisy at times in the hallway.

When I checked in, the bathroom smelled of cigarette smoke. That went after a while, but not a good experience. If I hadn't spread my things all over the room first, I would have asked for another room. The breakfast was a disaster. I ordered a cooked breakfast with 25 minutes to go before my ride, and it was not even delivered in that time. So I got a refund, and left hungry and disappointed. I actually asked the employee if it could be done in time, and she said yes, then let me down.

The room was very clean and the property was in a convenient location. Very friendly, helpful staff.

Quiet and secluded feeling yet close to the university The regular location for dinner at the hotel was closed— just a timing issue with my stay.

Quiet and secluded feeling yet close to the university The regular location for dinner at the hotel was closed— just a timing issue with my stay.

no used

She went out of her way to find the perfect room to meet my needs. She was very kind and friendly. She is an asset to your cooperation. Please make sure and let her know that her kindness did not go unnoticed.

Stayed two nights for a college visit. Just about 10 minutes from Chapel Hill. Hotel room and bathroom were updated and clean. Staff was friendly. Comfortable beds and pillows! One downside was the AC unit wasn’t working properly and our room was pretty stuffy and hot. Staff said the maintenance comes only once a week so it could not be repaired during our stay.

The hot tub was broken that’s the only reason I give it 3stars bc I got it for the hot tub

We did not receive breakfast vouchers. Paid over $400 for room and no breakfast! Paying over $400 a night we would have expected at least to get breakfast! After check in it was hard to find anyone to help who knew any answers to questions.

Very good

Very good

Nice property and staff.

Nice property and staff.

Very polite, very helpful. Ask for Danielle, she's the best.

Very polite, very helpful. Ask for Danielle, she's the best.

Very clean, excellent, friendly staff.

Very clean, excellent, friendly staff.

Superb

I tried to cancel and no one returned my call or email to do so. The storm impacted our travel.

I tried to cancel and no one returned my call or email to do so. The storm impacted our travel.

I travel here for medical reasons. The hotel is clean. The staff are great. It is quiet which is important to me so that I can rest. I will be here again in 6 months.

I travel here for medical reasons. The hotel is clean. The staff are great. It is quiet which is important to me so that I can rest. I will be here again in 6 months.

Check in was so nice and front desk was so professional and sweet! Room was clean and comfy!

Check in was so nice and front desk was so professional and sweet! Room was clean and comfy!

2 Things-I don't like that you have to pay for parking, and that there was no microwave in the rooms

2 Things-I don't like that...

The property was nice and the room was clean and well apponted. However, we booked it because of the indoor pool and hot tub and found out at check in that the hot tub wasn't working. We also woke the day of checkout to a hot water outage in the entire hotel so we were unable to shower. The person at the front desk was very apologetic about both and said we would be rewarded points but that, unfortunately, doesn't change the experience. Another minor thing, but annoying nontheless, was the bedding. It wasn't large enough for the bed so we were constantly pulling it to one side or the other. Otherwise, the hotel was in a convenient location and was generally well kept. I would stay here again if the items noted were corrected.

The property was nice and the room was clean and well apponted. However, we booked it because of the indoor pool and hot tub and found out at check in that the hot tub wasn't working. We also woke the day of checkout to a hot water outage in the entire hotel so we were unable to shower. The person at the front desk was very apologetic about both and said we would be rewarded points but that, unfortunately, doesn't change the experience. Another minor thing, but annoying nontheless, was the bedding. It wasn't large enough for the bed so we were constantly pulling it to one side or the other. Otherwise, the hotel was in a convenient location and was generally well kept. I would stay here again if the items noted were corrected.

I really liked that we were offered water when we arrived and that there was a large selection of breakfast items to choose from The only things that I didn’t like was paying to park and we did not have hot water so could not shower

I really liked that we were offered water when we arrived and that there was a large selection of breakfast items to choose from The only things that I didn’t like was paying to park and we did not have hot water so could not shower

The location was ideal. This hotel is tucked away in a pristine setting. The staff exceeded our expectations and greeted us with true southern hospitality. The rooms were very clean and stocked with plenty of towels. We will definitely be staying here every time we travel to Chapel Hill.

Danielle goes out of her way to accommodate all the demanding guests. Trying to get everyone in their rooms early! She is a real gem!

Danielle goes out of her way to accommodate all the demanding guests. Trying to get everyone in their rooms early! She is a real gem!

The staff at check in were great. Very thoughtful about placing us in a quiet hallway.

The staff at check in were great. Very thoughtful about placing us in a quiet hallway.

Excellent stay! Friendly and helpful staff. great amenities w/bar and cafe on sight. on sight parking affordable. comfy beds, very clean rooms. Stand out hotel in Chapel Hill

Excellent stay! Friendly and helpful staff. great amenities w/bar and cafe on sight. on sight parking affordable. comfy beds, very clean rooms. Stand out hotel in Chapel Hill

I didnt stay there, can I get a credit or something? I booked the wrong area of NC, thinking I would be in Charlotte but i booked near Chapel Hill which is 3 hours away from where i needed to be. I would like if a manger could at least give a credit to stay at another Marriot, instead of 300 for 2 nights down the drain, thanks

I didnt stay there, can I get a credit or something? I booked the wrong area of NC, thinking I would be in Charlotte but i booked near Chapel Hill which is 3 hours away from where i needed to be. I would like if a manger could at least give a credit to stay at another Marriot, instead of 300 for 2 nights down the drain, thanks

Staff was friendly and professional.

Staff was friendly and professional.

Very nice!

Very nice!

I very much enjoyed the location. The facility looked luxurious. The king room was spacious and the bed was comfortable. Didn't know about the pay parking pre day until checking in. Nor did I know about an addition occupancy cost until after the stay. Seem to be brunch of hidden fees/cost. The other issues was not all king rooms have microwaves. I asked for one and was able to receive one the next morning. I'm not sure why all rooms wouldn't be with a microwave and small refrigerator. The other is the bathroom door sounded like a haunted house.

I very much enjoyed the location. The facility looked luxurious. The king room was spacious and the bed was comfortable. Didn't know about the pay parking pre day until checking in. Nor did I know about an addition occupancy cost until after the stay. Seem to be brunch of hidden fees/cost. The other issues was not all king rooms have microwaves. I asked for one and was able to receive one the next morning. I'm not sure why all rooms wouldn't be with a microwave and small refrigerator. The other is the bathroom door sounded like a haunted house.

Good

When we arrived were told The hot tub was broken and they did not know when it would be repaired. Turned out it was not working for the length of our stay.

When we arrived were told The hot tub was broken and they did not know when it would be repaired. Turned out it was not working for the length of our stay.

A bad start to our stay was learning that they now charge for parking which was not the case the several times we had previously stayed there. There had been no indication there would be a charge for parking which made this a surprise, "gotcha" fee that is really dishonest. It was especially annoying because you have to pay for the parking by a separate process which complicates an otherwise smooth check-in process and makes it take longer. Whatever revenue they gain from parking they will more than lose from future stays by people who get annoyed by this dishonest treatment.

A bad start to our stay was learning that they now charge for parking which was not the case the several times we had previously stayed there. There had been no indication there would be a charge for parking which made this a surprise, "gotcha" fee that is really dishonest. It was especially annoying because you have to pay for the parking by a separate process which complicates an otherwise smooth check-in process and makes it take longer. Whatever revenue they gain from parking they will more than lose from future stays by people who get annoyed by this dishonest treatment.

Robert at the front desk was courteous, professional and kind. Exceptional. Room is clean and quiet. I will come back.

Robert at the front desk was courteous, professional and kind. Exceptional. Room is clean and quiet. I will come back.

Nice room

Nice room

Clean room, especially beds.

Clean room, especially beds.

The hotel is high priced,

Stayed here for a conference. Comfortable bed and nice location.

Stayed here for a conference. Comfortable bed and nice location.

The hotel appeared to be clean, well-appointed and convenient to my destination. The staff at the front desk were professional and welcoming.

The hotel appeared to be clean, well-appointed and convenient to my destination. The staff at the front desk were professional and welcoming.

They had to move us from first room. AC wasn’t working. Fresh blood on pillow on one. Otherwise clean rooms.

Aesthetics from lobby to room very nice We paid a little extra for mobility impaired room and didnt get it. Regular tub. No barrier free shower. No rails in bathroom. Not helpful / Not happy.

Aesthetics from lobby to room very nice We paid a little extra for mobility impaired room and didnt get it. Regular tub. No barrier free shower. No rails in bathroom. Not helpful / Not happy.

Great location for the conference, clean and friendly staff.

Great location for the conference, clean and friendly staff.

Staffs here are nice, the breakfast is delicious, rooms are big and quiet, and staff here are really nice as well.

Staffs here are nice, the breakfast is delicious, rooms are big and quiet, and staff here are really nice as well.

nice staff

nice staff

We had to pay for parking and could t g

We had to pay for parking and could t g

Great beds

Great beds

The hotel was very clean and had everything that I needed. The only thing that I didn't like was having to pay for parking. I understand that, in the middle of a big city, parking is very hard to find, and it can be a big cost for a company but, in here, there were plenty of space available. It was not a gated or security watched parking so, why the extra fee?

The hotel was very clean and had everything that I needed. The only thing that I didn't like was having to pay for parking. I understand that, in the middle of a big city, parking is very hard to find, and it can be a big cost for a company but, in here, there were plenty of space available. It was not a gated or security watched parking so, why the extra fee?

The rooms were very clean and comfortable with convenient fridge (although no microwave but looked like one should've been the room) Staff was very polite and cheerful and the amenities were quite satisfying (especially the little convenience store inside the lobby)

The rooms were very clean and comfortable with convenient fridge (although no microwave but looked like one should've been the room) Staff was very polite and cheerful and the amenities were quite satisfying (especially the little convenience store inside the lobby)

Staff was friendly and very helpful!!

Staff was friendly and very helpful!!

Very clean and quiet. My son enjoyed the pool. Hot tub was nice as well. It was a quick trip . Easy in and out . Only minor issue was you had to pay for parking by scanning a QR code and paying seperate. It could not just be included in the bill. Seems like a hassle for no reason. parking was plentiful

Very clean and quiet. My son enjoyed the pool. Hot tub was nice as well. It was a quick trip . Easy in and out . Only minor issue was you had to pay for parking by scanning a QR code and paying seperate. It could not just be included in the bill. Seems like a hassle for no reason. parking was plentiful

Everything was wonderful we love staying at this hotel the only thing i would have wanted to see was the pool and hot tub a little cleaner but Everything else was amazing

Everything was wonderful we love staying at this hotel the only thing i would have wanted to see was the pool and hot tub a little cleaner but Everything else was amazing

Breakfast was okay but not as good as I’ve experienced at other Marriott properties. I also had one dinner, and it was disappointing.

Dirty, stained bed sheets, no water pressure in shower, all of the ice machines on every floor were broken. They charge you extra to park in their parking lot. They charge you extra for internet WiFi.

Nice Hotel, Nice area. However, unnecessarily property charges its guests for parking and its simply another money grab.

Nice Hotel, Nice area. However, unnecessarily property charges its guests for parking and its simply another money grab.

The rooms were average Marriott rooms. What is actually included in the price of the room is minimal. There was no complimentary coffee, so I bought 2 cups for about a total of $13 from Starbucks in the lobby. Parking is not included, even though it is not located in a city setting, just a regular parking lot. Only an indoor pool, that looked less than desirable. Fan in the bathroom didn’t work and this might be the smallest bathroom I’ve ever seen in a Marriott. A small area is provided outside to hang out with a fire pit and a few chairs. Beds were fine but disappointed with parking and no complimentary coffee - also no microwave. Fell short of what I expect from Marriott, I will say check in was pretty fast and the front desk staff was friendly.

The rooms were average Marriott rooms. What is actually included in the price of the room is minimal. There was no complimentary coffee, so I bought 2 cups for about a total of $13 from Starbucks in the lobby. Parking is not included, even though it is not located in a city setting, just a regular parking lot. Only an indoor pool, that looked less than desirable. Fan in the bathroom didn’t work and this might be the smallest bathroom I’ve ever seen in a Marriott. A small area is provided outside to hang out with a fire pit and a few chairs. Beds were fine but disappointed with parking and no complimentary coffee - also no microwave. Fell short of what I expect from Marriott, I will say check in was pretty fast and the front desk staff was friendly.

We were in town for a college visit. The hotel was clean, staff were friendly, and breakfast was great. Would stay there again.

We were in town for a college visit. The hotel was clean, staff were friendly, and breakfast was great. Would stay there again.

It was well kept and managed for a great experience.

It was well kept and managed for a great experience.

Nice property and comfortable stay.

Nice property and comfortable stay.

Only thing I think could be adjusted is the prices on the food. Very expensive they should do a free breakfast even at 2 star hotels you get a free waffle and coffee or juice .

Customer service

Customer service

Great experience.

Great experience.

Excellent

Excellent

Non responsive staff. Surprise $20 parking fee.

Non responsive staff. Surprise $20 parking fee.

The pool is extremely small and the room smells like intense chlorine. I only mention this because I was excited to swim and it was basically the world’s smallest pool. Probably if you had kids it would be enough, but as an adult who wanted to chill, I wouldn’t recommend.

The room was spacious and comfortable. Housekeeping was really good, and you can tip using a QR code. The front desk staff were very helpful and accommodating. The pool and hot tub looked like they had an algae bloom problem. The water was a bit cloudy and had a green tinge. I booked the hotel specifically for the hot tub and pool, but I ended up finding a community pool to use instead.

I appreciated the quietness and onsite amenities ♥️♥️

I appreciated the quietness and onsite amenities ♥️♥️

The best customer service I’ve ever had at the bar , the bartender was amazing she’s was great at serving all her customers in a timely manner

The best customer service I’ve ever had at the bar , the bartender was amazing she’s was great at serving all her customers in a timely manner

Very clean & quiet room

Very clean & quiet room

Clean and nice, helpful staff. All went well!

After a terrible experience at my previous hotel, checking in to the Marriott Durham City Center was a huge relief. The evening front desk staff was incredibly kind, fast, and efficient he made the second part of my trip completely stress-free. Clean rooms, great amenities, and friendly staff all around. Highly recommend!

After a terrible experience at my previous hotel, checking in to the Marriott Durham City Center was a huge relief. The evening front desk staff was incredibly kind, fast, and efficient he made the second part of my trip completely stress-free. Clean rooms, great amenities, and friendly staff all around. Highly recommend!

This is a very nice Marriott Hotel. Quiet, clean, short drive to downtown Chapel Hill and UNC Hospital and University. Harris Teeter grocery store and other shopping within 5 min. The staff is friendly and efficient. As a solo female traveler, I felt very safe in the area of this hotel and enjoyed my stay very much.

This is a very nice Marriott Hotel. Quiet, clean, short drive to downtown Chapel Hill and UNC Hospital and University. Harris Teeter grocery store and other shopping within 5 min. The staff is friendly and efficient. As a solo female traveler, I felt very safe in the area of this hotel and enjoyed my stay very much.

Great hotel

Great hotel

excellent stay

excellent stay

Air conditioning is old under window units. Not central. No place to get food between 10 am & 5 pm! No shuttle to nearby restaurants! Very lacking in amenities. Shower only opens at far end. Therefore you have to Turn on cold water & jump out of the way.

Air conditioning is old under window units. Not central. No place to get food between 10 am & 5 pm! No shuttle to nearby restaurants! Very lacking in amenities. Shower only opens at far end. Therefore you have to Turn on cold water & jump out of the way.

Lovely all around, clean and luxurious, friendly staff, very safe

Lovely all around, clean and luxurious, friendly staff, very safe

We woke up to construction noise around 8 am, an hour earlier than advertised on their website (although this information is not on Expedia)

We woke up to construction noise around 8 am, an hour earlier than advertised on their website (although this information is not on Expedia)

Rooms were nice and clean. Happy stay

Rooms were nice and clean. Happy stay

Friendly service and nice clean room

Friendly service and nice clean room

They only cleaned half the room Left no new coffee,made only one bed

My stay was perfect. Smooth transaction.

My stay was perfect. Smooth transaction.

Will definitely stay here again if I’m in the area again!!

Will definitely stay here again if I’m in the area again!!

Polite and responsive staff.

Polite and responsive staff.

Very nice place. People were very friendly.

Very nice place. People were very friendly.

It was clean the staff, especially the front desk. Alfonso was just so helpful and personable. The only thing I did not like about the property was the fact that you had to pay for parking

I stayed here to attend an appointment and it was a very enjoyable stay. I will return in the future.

I stayed here to attend an appointment and it was a very enjoyable stay. I will return in the future.

The lady running the bar at happy hour on May 1st was rude and unfriendly. Not sure why she works in customer service. I don’t like the fact that they charge you to park at the hotel now. Makes no sense whatsoever. You pay to stay period.

The lady running the bar at happy hour on May 1st was rude and unfriendly. Not sure why she works in customer service. I don’t like the fact that they charge you to park at the hotel now. Makes no sense whatsoever. You pay to stay period.

Breakfast was not included

The only downsides were that they charge for parking even though it is a pretty remote area & also not sure if it’s the usual but the pool closed at 6:30pm, which was a bummer.

The only downsides were that they charge for parking even though it is a pretty remote area & also not sure if it’s the usual but the pool closed at 6:30pm, which was a bummer.

Will stay again

Will stay again

Convenient location, quiet and comfortable rooms. Building is under construction so workers in and off floors. Carpet in some areas are worn and dirty-likely due to work.

Convenient location, quiet and comfortable rooms. Building is under construction so workers in and off floors. Carpet in some areas are worn and dirty-likely due to work.

Very nice stay. Great amenities and comfortable bed. Safe area, convenient to stores and food. My only feedback for improvement is that the carpet in common areas/elevators looks really worn out and the furniture in room shows signs of use/stains. Will definitely stay here again.

Very nice stay. Great amenities and comfortable bed. Safe area, convenient to stores and food. My only feedback for improvement is that the carpet in common areas/elevators looks really worn out and the furniture in room shows signs of use/stains. Will definitely stay here again.

This property just started charging for parking. We have stayed here before and never been charged parking. They are located in a wooden area with a flat surface parking lot. Not sure why they are charging for parking in the middle of the woods. Very disappointed with this.

This property just started charging for parking. We have stayed here before and never been charged parking. They are located in a wooden area with a flat surface parking lot. Not sure why they are charging for parking in the middle of the woods. Very disappointed with this.

Beautiful hotel with nice lobby and pool. Rooms are large and spotless. Front desk was excellent.

Beautiful hotel with nice lobby and pool. Rooms are large and spotless. Front desk was excellent.

Air conditioner was really loud.

Air conditioner was really loud.

Very nice stay even though I only stayed one night. Room was very clean and the staff was appropriately nice and pleasant.

Very nice stay even though I only stayed one night. Room was very clean and the staff was appropriately nice and pleasant.

Pool closes at 6:30! Ripoff parking fee of $10 plus $1.50 service charge! No free breakfast - but they will sell you a $6 bagel!

Pool closes at 6:30! Ripoff parking fee of $10 plus $1.50 service charge! No free breakfast - but they will sell you a $6 bagel!

Very clean space, staff was very friendly and made sure we enjoyed every night while here in Chapel Hill, NC.. Danielle was amazing

Very clean space, staff was very friendly and made sure we enjoyed every night while here in Chapel Hill, NC.. Danielle was amazing

$10 parking hard to understand.

$10 parking hard to understand.

We chose this property for the amenities. The pool and hot tub were not able to be used. Big bummer for our weekend getaway. Also lots of kids running around the hallways and outside unsupervised and loud!

We chose this property for the amenities. The pool and hot tub were not able to be used. Big bummer for our weekend getaway. Also lots of kids running around the hallways and outside unsupervised and loud!

The lobby puts on a big show, but the rooms were pretty underwhelming. I also booked this hotel 4 months in advance and specifically booked this one because it was one of the few in the area with an indoor hot tub and pool. When we got there, it was closed. When we asked the front desk they said that it was, “Just the time of year for the pool to be transitioned outside.” I can certainly understand that there are times pools will be closed for scheduled maintenance or even surprise unscheduled maintenance. But if it is going to be scheduled maintenance, I feel like they should have to put a note up in advance on the website. Feels misleading otherwise. The staff were so incredibly helpful. The service was great. They made it right and were very kind with what was honestly somewhat of a silly complaint. Grateful for the staff but was overall unimpressed with the hotel itself.

The lobby puts on a big show, but the rooms were pretty underwhelming. I also booked this hotel 4 months in advance and specifically booked this one because it was one of the few in the area with an indoor hot tub and pool. When we got there, it was closed. When we asked the front desk they said that it was, “Just the time of year for the pool to be transitioned outside.” I can certainly understand that there are times pools will be closed for scheduled maintenance or even surprise unscheduled maintenance. But if it is going to be scheduled maintenance, I feel like they should have to put a note up in advance on the website. Feels misleading otherwise. The staff were so incredibly helpful. The service was great. They made it right and were very kind with what was honestly somewhat of a silly complaint. Grateful for the staff but was overall unimpressed with the hotel itself.

there was construction going on in some rooms

there was construction going on in some rooms

Cleanliness,comfortable bed-check out left was awesome nikia The pool was closed and the man who checked us in was rude about it-he basically said it was on the website like I should already should have known with no apology The bartender had no personality-made us feel uncomfortable and we left after one drink We also booked a king with a couch-we had no couch just an uncomfortable chair

The room left a bit to be desired, it was not very clean, there was hair in the tub, the beds were barely made. The highlight was breakfast was included in the cost of the room, the onsite cafe is pretty good.

The room left a bit to be desired, it was not very clean, there was hair in the tub, the beds were barely made. The highlight was breakfast was included in the cost of the room, the onsite cafe is pretty good.

First room had steady faucet drip in shower, non-working refrigerator which we needed for insulin, no sound on tv. The pool is much smaller than photos represent with open lighting & heating vents over the pool, electrical hazard, whirlpool was green, tepid & hardly any jets. Breakfast bar is slow, employees rude, as was front desk person. They charge $10/night to park in their lot! I would not recommend this property to anyone!

First room had steady faucet drip in shower, non-working refrigerator which we needed for insulin, no sound on tv. The pool is much smaller than photos represent with open lighting & heating vents over the pool, electrical hazard, whirlpool was green, tepid & hardly any jets. Breakfast bar is slow, employees rude, as was front desk person. They charge $10/night to park in their lot! I would not recommend this property to anyone!

Had a few issues, but they were very quick to make it right. Definitely the hotel. We will stay at when we come back.

Had a few issues, but they were very quick to make it right. Definitely the hotel. We will stay at when we come back.

The hotel was at a perfect location for a conference. Friendly staff, great service and well maintained.

The hotel was at a perfect location for a conference. Friendly staff, great service and well maintained.

The only thing wrong was the overwhelming smell of flowers when u r in the lobby It messed with my sinus bad

Super convenient. Had to pay for parking and breakfast. Very comfortable room. Very clean.

Super convenient. Had to pay for parking and breakfast. Very comfortable room. Very clean.

Would not recommend this property. Not only is it somewhat dated, there is an $11.50/day parking fee. The first item on the list of amenities when I booked was “free parking” yet I had to pay $10/day plus a $1.50 service fee. This is a bait and switch and made the whole experience unpleasant. There were maybe 10-12 cars in the entire parking lot. It isn’t in an urban area with limited parking. What a scam. I contacted the hotel two weeks ago and have not received an answer. The management knows what they’re doing and refuses to address the lies about parking fees. Expedia should require this property to update its listing to the correct information so other travelers aren’t surprised by this useless charge, or remove the ability of this property to list itself on Expedia if it continues to lie.

Would not recommend this property. Not only is it somewhat dated, there is an $11.50/day parking fee. The first item on the list of amenities when I booked was “free parking” yet I had to pay $10/day plus a $1.50 service fee. This is a bait and switch and made the whole experience unpleasant. There were maybe 10-12 cars in the entire parking lot. It isn’t in an urban area with limited parking. What a scam. I contacted the hotel two weeks ago and have not received an answer. The management knows what they’re doing and refuses to address the lies about parking fees. Expedia should require this property to update its listing to the correct information so other travelers aren’t surprised by this useless charge, or remove the ability of this property to list itself on Expedia if it continues to lie.

Nice clean hotel I did not like having to pay for parking. It was an open lot. No gates, security, nothing! So what was I paying for? It was $10 a day and then a $1.50 fee?? So $11.50 for what??

Nice clean hotel I did not like having to pay for parking. It was an open lot. No gates, security, nothing! So what was I paying for? It was $10 a day and then a $1.50 fee?? So $11.50 for what??

It was close to the Dean Smith Center where we attended a ballgame Wasn’t as clean as the last time we were there

Clean

Clean

The hotel was nice, clean, quiet and very close to the hospital. I will be returning.

They have that awful pay-to-park system. Because of that alone we may not stay here again. It's like being charged a fee to sit in a chair at a restaurant.

Overcharged for parking

Uncomfortable bed and pillows. No free coffee

Typical Marriott courtyard. Spacious rooms, comfortable bed, etc.

I did not stay here because there was no clean rooms available.

Pay for parking when there is plenty of it and a service fee on top? Pretty bad.

They have started charging for parking and it needs some work

I used to stay here when the rooms were less expensive. Ok, I understand. It's an ok place to stay if overpriced and you have no other choices. The breakfast isn't as good as it used to be. But the parking lot charging an extra fee to park when the hotel is not in an urban area or where parking scarce is just annoying and petty. QR codes posted everywhere make sure you don't forget to pay the additional fee. Don't forget! Get that code!

Had a great stay. Nice and quiet.

Day1: Had to have dead bug removed from My room. Day3: Also killed a bug crawling On wall.

Great

We had a great stay here! Our 1st time in North Carolina and we loved it

I thought for the money I paid that the service would have been better. The bathroom wasn’t clean I cleaned it myself housekeeping came in and only made the bed

We traveled with a college sports team and the staff were very supportive and friendly. The lobby was comfortable and the amenities were small but clean and convenient.

Nice hotel. Nice and clean room.

Convenient location, may be older however the rooms were very clean and staff extremely accommodating.

staff even assisted w/ Amazon delivery!

I thought the indoor pool and hot tub were a relaxing and enjoyable experience!

Super location for going to UNC Chapel Hill!

The air conditioning was not working/turned on in the halls on the floors or in the elevator, it was stifling hot. I told the front desk and the staff member said they were aware. He also said “ is the AC working in your room? That’s what you are paying for” I thought this was ridiculous to say. Next, the pool is not adequately maintained. No chemicals could be detected by smell and the water was yellow. I asked the front desk about this and I was told the pool chemicals were checked once a week. I am sure this doesn’t meet standards. The gym needs a mat to do floor work/sit ups. Both myself and another woman were not happy…it costs a minimum amount to provide this. There is a Starbucks in the lobby (awesome!) but which is open for maybe 3-4 hours in the mornings. The rooms were clean, the location was excellent for us. The beds were comfortable.

Lovely hotel, conveniently located next to the convention center. The room was fantastic. I do wish they carried the Turner Classic Movie channel (TCM), and it was frustrating that parking was not included. Otherwise a great stay.

Amazing stay! The staff members are friendly and helpful. It's also helpful to do laundry during my trip. I haven't had the chance to use the swimming pool or gym, but it's great to have the facility.

Excellent hotel.

Nice hotel, close to everything in Chapel Hill. Only problem was the A/C was loud when it ran. There was not much hot water for a morning shower. Prices at bar and Bistro were inflated but guess par for the course at a hotel. Great place, location, quiet.

Everything was great , nice stay , felt safe

Efficient check in. Excellent room. Very nice surroundings, i.e., short walking path around property.

At check in I was informed of the free breakfast and given the Bistro card showing "Redeemable for One Breakfast Entree & One Grande Coffee of the Day" times it was available, Mon-Fri: 6am-10am Sat & Sun: 6:30am-11am. I went to the Bistro at 10:42am prior to checking out and I was informed that they closed at 10:30. I inquired to the young lady at the bar was this a one time occurrence, she responded, No and proceeded to do what she was doing. I went over to the front desk to check out and brought it to the attention of the front desk personnel that the Bistro card shows breakfast ends at 11am on Sunday. She informed me that, no it's 10:30am. I would like the manager or corporate to be aware to follow through on the services you advertise. Often selecting a hotel is based on the additional amenities offered. Please consider reprinting your Bistro cards or display signage with the correct times of operation. I would stay at this Marriott location again.

It’s an amazing stay, very polite and respectful.

💪

Good customer service, nice location and good room sizes

very comfortable

Comfortable and welcoming. Small but good dinner dining option.

Nice clean place - nice people at front desk

The facility smells amazing, so fresh and the staff are extremely accommodating.

My TV did not work in my room. The front desk person, Chris, gave me another room and provided complimentary service for the inconvenience.

The hotel staff were very friendly. The hotel is located within walking distance of a game day shuttle. The room was clean with comfortable beds. Our only complaint was the walls are very thin. We were in an adjoining room, and our neighbor’s cough kept waking us up throughout the night. Nonetheless, we will definitely stay here again.

My family and I were thrilled with the hotel. Room was clean and the bed and pillows were very comfortable. When we got off the elevator we saw our room was the first door, and maybe we got lucky with considerate guests, but it was still a quiet night's sleep. We appreciated the front desk giving us all the bottled water we needed or wanted--seems like many places would charge you for that. Finally, the hotel is literally across the street from the Friday Center which was convenient for picking up a bus to take us to the Smith Center. Will return again.

Staff was friendly, helpful and upbeat. I still don't know how many points or rewards towards free night?

The place is dated, but it was clean and made sense. Indoor pool was a plus for our granddaughters. Connectivity should be updated. My husband was disappointed with the lack of complementary coffee in the lobby. The bed was comfortable. Linens were nice.

Clean towels and coffee with cups should have been provided on day 2

Staff were very friendly and helpful! Customer service was outstanding!

It’s a great location, and all the amenities I needed was there.

I had an amazing experience. I am so sure to stay here again in future

Excellent location in Chapel Hill.

Commend the hotel to other people.

Super scary slippery tub and safety handle was in the wrong place so useless.

Nice atmosphere

Very friendly service, at all levels, from check in to room service, good price, convenient location, quiet.

Convenience was A++ for this trip and this hotel was A+++. Staff were awesome, willingness to accommodate our needs perfect, and availability were excellent. Our wishes were that the bathrooms were bigger and a more acceptable coffee arrangement in the room was accessible.

Very convenient to UNC and surrounding area. Clean, quiet and friendly. Our #1 choice when traveling to the triangle.

Comfy and clean

Great location. Very clean

Our grandson was having surgery at UNC childrens hospital. The hotel was a short drive. Awesome frontWould definitely stay here again.desk staff. Very clean and the beds were comfy.

Convenient with good pizza across the highway.

Location worked great for my purpose.

First time staying there, and i will definitely be back. It was clean, comfortable, and well- maintained. Staff was very friendly and professional. Ample parking. Lovely hotel.

I loved the Marriott . However the bar was limited on drinks. Selection was not good . The bistro was open limited hours

Excellent hotel, staff very friendly hotel central to everywhere

A very clean and welcoming hotel with good size rooms and within easy driving distance of all of the Chapel Hill amenities

The staff at the front desk is great. The staff at the cafe needs work.

V

Only there for a very short time

The hotel was beautiful - nice big lobby, our room was very spacious and everything was extremely clean and well kept. The night manager was also very helpful. And the breakfast was delicious - everything was fresh and made to order.

Alonzo and Robert were very helpful with getting me checked in and situated with my early arrival, very friendly and great conversation. I would stay here again

great location and friendly staff

Exceptional motel but it needs more lights in the far reaches of the parking lot at night extremely isolated and extremely dark.

Quick and easy check in. Room was comfortable and clean. Hotel was easy to find and near a store and restaurants. Easy to get to UNC campus, but not so close as to be bothered by the nightlife.

Property was beautiful and well kept. My only complaint is I requested a roll away bed. The mattress was old and worn and sinking in the middle. Definitely needs to be replaced.

Nice place.

Fantastic stay, exactly as the website described it. Easy access to the city.

This is a great location close to campus. The staff is always friendly, accommodating, and helpful. While location is easy to access and convenient / it is a quiet location.