Homewood Suites by Hilton Phoenix/Chandler

Clean rooms and friendly customer service

I showed you and they said I was marked as a no show and that it canceled the reservation why hasn’t it canceled here

We met our room with a broken carbon monoxide detector. Staff tried their best to find a replacement which took several tries. Once repaired we found that our main bedroom had a broken air conditioner which was replaced by the loudest portable air conditioner I have ever heard. The ceiling in that same room was covered in caked on dust. This was disappointing when we just needed a place to lay our heads as we traveled. Staff was nice but it was apparent this property needs updated.

A few issues, but nothing serious.

Exceptional

Staff was pleasant and helpful. Room suites were functional and excellent for the price.

Exceptional

The customer service and the clean room The toilet needed maintenance

The absolute worst part was they have the nerve to charge for parking…in Chandler! I have stayed at the Biltmore numerous times and they never charge for parking. This owner is a “slumlord”!!!! Please know, I don’t leave poor reviews unless truly earned!!! This hotel earned it.

I was not thrilled with the fact that they charge you $15 a day to park there

it was very close to everything we wanted to do I was not thrilled with the fact that they charge you $15 a day to park there

Having to pay for parking was a JOKE!!! The facility was not in an area where there should have been a parking fee especially when you had to share space with the 2 restaurants next door. Totally ridiculous fee.

Good

Good

The staff was nice, but the place is very dirty and rundown. You can smell time to time the marihuana odor. We realized , it was the guy who clean the rooms.

Exceptional

Clean room , Breakfast, kitchen

Breakfast was amazing. Able to vary the food every day.

Suite was nice. The separate living room an kitchen were nice and comfortable. The hygiene dispenser were low

Breakfast was amazing. Able to vary the food every day.

The hygiene dispenser were low

Clean room helpful staff overall good experience

We never got our bedding changed in the four day-stay although we asked for it. My wife said there was an odd smell to the bedding. The housekeeper who made the bed, but refused to change the linens on Sunday, was obviously irritated that we asked her to change the bedding due to the smell. The flushing mechanism on the toilet sticks & wastes a lot of water. It should be fixed. On the positive side, the breakfasts were excellent & elegant. Kudos to the kitchen staff! The room was clean and comfortable, except for the odor in the sheets

There was a leaking toilet that maintenance wouldn’t fix water was on the floor every time we flushed

Just perfect 🙏

It was clean and nice with nicely setup rooms. Also conveniently located.

Very dirty

We could not get into...

We could not get into our room the first or late morning or of second day, due to our door needing to be reprogrammed. A

The hotel is run down carpet needs to be replaced. The AC control unit on the wall did not have lights or numbers on it. We were downstairs and landscaping crew were blowing leaves outside window at 8am on Tuesday morning.

Superb

Very good

Room was large but toilet handle and sick handle were broken causing water to continuously run

Breakfast was ok staff was friendly

No pillows or blankets for the sofa bed. Called front desk. Had to go get the blankets. Was basically told “sorry, no pillows” - after a second call, he got us pillows. 5 people in the booking, room set up for 3, including towels. So then we had to get them as well.

Bed was decent No pillows or blankets for the sofa bed. Called front desk. Had to go get the blankets. Was basically told “sorry, no pillows” - after a second call, he got us pillows. 5 people in the booking, room set up for 3, including towels. So then we had to get them as well.

Arrived at the other hotel with same name different address and was told there’s two by the same name. The other hotel is much nicer, however I was pleasantly surprised at the one we were booked in. Nice staff, nice beds and bathroom and kitchen set up.

O

Passable

We stayed in a 1 bed suite and it was less than acceptable, even after several conversations with the front desk. There was zero effort to rectify our at least credit back a partial stay. Very disappointed in the lack of customer service. Our 2nd night in the hotel younger kids were running around banging on doors and yelling. On our 3rd day I had to ask for housekeeping services, I was told they come every other day, we were there 8 days and still only came twice. Our TV was broke I reported it the first morning it was never replaced, I inquired on it the 3rd day and was told maintenance confirmed it needed to be replaced, it was never replaced. The towels, blankets and sheets all had stains on them. The pool was not heated and the pool deck was chipping so if you walked barefoot you needed to pay attention or you would step on the chipped deck which hurt. There is a Canes next door that 2 mornings at 530 sharp workers were using industrial leaf blowers for 30 min clearing the parking lots and grounds. Very loud and not enjoyable for that time of day. There were also only 2 pill lounge chairs available for a hotel this size it was ridiculous.

The room was older looking but clean except for the sticky kitchen table and remote control. The bathroom sink hot and cold handles didn’t move, the whole piece moved in order to turn on and off which caused water to come out from under them. The caulking around the bath tub and toilet was coming loose. The breakfast was great!

Overall not a bad property- 2 things I rate low- fishes were left dirty in dishwasher as well as the trash left in kitchen area and 15.00 per day parking is ridiculous! I needed to be out of my house for a few days and I didn’t notice parking fee when I booked but that’s ridiculous. It’s not in a highly populated or sought after area!

The swimming pool was broken and it took us doing some investigating on our own to find out that we could use the swimming pool at the next door Hotel. The staff was friendly. There was a sewer smell in the hallway that they were trying to cover up with a strong smelling carpet spray or something. The room we were in is in need of renovations, flooring falling apart, shower very obviously old. Bed was comfortable and clean.

Staff was great pool was nice, hotel was very well kept, and breakfast was great

A rare hotel where I felt like at home. I loved the family atmosphere in this hotel. Complementary breakfast was good. Tacos were very good according to my husband. I preferred chia seeds and oats. Coffee was whole day available. Swimming pool was ok, a bit chill in February, but Jacuzzi was warm enough. It was possible to open windows in the room for nice outside breeze. Kitchen utilities were partly available, I think on spoons, forks and knifes

Staff was good. Room needs updating.

Staff was good. Room needs updating.

Hotel was older, room was not as clean as I expected for $275 plus an Extra $15.00 per night for parking. Not sure why when this is not a resort and parking lot didn’t seem very safe at night. Arrived late from Sky Harbor.

Hotel was older, room was not as clean as I expected for $275 plus an Extra $15.00 per night for parking. Not sure why when this is not a resort and parking lot didn’t seem very safe at night. Arrived late from Sky Harbor.

It was near a lot of good restaurants and easy access to freeway. Understaffed and generally rude. Pool was cold and hot tub was lukewarm. Housekeeping did not come even though they said they clean every other day. Toilet clogged and front desk person expected me to unclog it! That is unheard of at a hotel. When asked to speak to a manager, the front desk person did not know who to direct me to and finally came up to unclog the toilet himself after I said I would go to another hotel. So much for being Hilton Honors member.

It was near a lot of good restaurants and easy access to freeway. Understaffed and generally rude. Pool was cold and hot tub was lukewarm. Housekeeping did not come even though they said they clean every other day. Toilet clogged and front desk person expected me to unclog it! That is unheard of at a hotel. When asked to speak to a manager, the front desk person did not know who to direct me to and finally came up to unclog the toilet himself after I said I would go to another hotel. So much for being Hilton Honors member.

Anthony was great and very helpful!

Anthony was great and very helpful!

Yes

Yes

Pool was cold

Pool was cold

The pool isn’t heated, the hot tub jets were broken and you have to pay 15$ a night for parking when there’s plenty of space to park

I loved the decor of the unit. I had a 1 bedroom king suite and it was wonderful. There is a full-size kitchen with a dishwasher. A pull out couch adds to your comfort. The high ceilings also make it more spacious. Not like others who have a low ceiling. And huge TV 's in the bedroom and living room area. The location is right next to the Interstate 10 freeway, so you can get to wherever you need to go quickly. I will definitely stay here again, and I highly recommend this hotel to others. There is also a hot breakfast every day. There is really nothing I did not like. The bed was comfortable. The building is quiet at night, so you will get a comfortable night's rest.

The location is right next to the Interstate 10 freeway, so you can get to wherever you need to go quickly. I will definitely stay here again, and I highly recommend this hotel to others. There is also a hot breakfast every day. There is really nothing I did not like. The bed was comfortable. The building is quiet at night, so you will get a comfortable night's rest.

The beds were super uncomfortable. There was nobody in for that pullout bed. The sheets were rough and felt like used and gross.

The beds were super uncomfortable. There was nobody in for that pullout bed. The sheets were rough and felt like used and gross.

Breakfast was good.

Breakfast was good.

Spacious room and the kitchenette was a bonus. The shower curtain is too short and water goes all over the floor. Floor gets slippery. Our bed sheets were too small for the king bed. That is the only reason I did not rate 5 stars.

Spacious room and the kitchenette was a bonus. The shower curtain is too short and water goes all over the floor. Floor gets slippery. Our bed sheets were too small for the king bed. That is the only reason I did not rate 5 stars.

The room was nice N/A

The room was nice N/A

Very clean room, comfort bad, easy check in and complete amenities.

Very clean room, comfort bad, easy check in and complete amenities.

Excellent breakfast. Convenient located to the airport.

Excellent breakfast. Convenient located to the airport.

Great room, great location!

Great room, great location!

Room was not cleaned upon arrival. The sofa bed had food crumbs/debris in it. Graffiti in bathroom and tub didn’t drain. Faucets not installed properly, visible dirt on floors. Hot tub out of order which was a booking incentive.

Friendly and courteous staff. Enjoyed the free breakfast. What I didn't like was the strong odor in the hall, like too much carpet fresh. Also. the room had a musty and moldy odor. Was there a water event on the first floor recently?

Friendly and courteous staff. Enjoyed the free breakfast. What I didn't like was the strong odor in the hall, like too much carpet fresh. Also. the room had a musty and moldy odor. Was there a water event on the first floor recently?

thank you Lily, the best breakfast of any stay my wife and I have been at in many years and for us it's a big deal so five stars. But the room was great too and everybody was kind the facility was clean and inviting

thank you Lily, the best breakfast of any stay my wife and I have been at in many years and for us it's a big deal so five stars. But the room was great too and everybody was kind the facility was clean and inviting

Large clean suite. Very friendly staff. Decent breakfast.

Large clean suite. Very friendly staff. Decent breakfast.

This is the 4th time staying at this Homewood Suites by Hilton in Chandler AZ. This is the perfect location for my visits to Radford Racing school, (Highly recommend doing even if you have no plans to become a race car driver) The Hotel and room is clean, the staff always courteous, The Continental Breakfast is perfect for starting the day, even on a Gluten Free Diet. I have no complaints.

This is the 4th time staying at this Homewood Suites by Hilton in Chandler AZ. This is the perfect location for my visits to Radford Racing school, (Highly recommend doing even if you have no plans to become a race car driver) The Hotel and room is clean, the staff always courteous, The Continental Breakfast is perfect for starting the day, even on a Gluten Free Diet. I have no complaints.

Great room! Pretty spacious & fantastic location. There were some dodgy looking structural flaws on the walls in a few places but nothing gross (just needs some attention.) Every restaurant, shopping, entertainment place is in walking distance, that was great! Easy check in, heated pool, fairly quiet & super convenient parking. Very pleased with our stay & will stay again. And oh, breakfast was good also … there were all the fixings for breakfast burritos along with a variety of common things like toast, yogurt, muffins, etc Highly recommend staying here, it is our new Chandler hotel 4 sure! A++

Great room! Pretty spacious & fantastic location. There were some dodgy looking structural flaws on the walls in a few places but nothing gross (just needs some attention.) Every restaurant, shopping, entertainment place is in walking distance, that was great! Easy check in, heated pool, fairly quiet & super convenient parking. Very pleased with our stay & will stay again. And oh, breakfast was good also … there were all the fixings for breakfast burritos along with a variety of common things like toast, yogurt, muffins, etc Highly recommend staying here, it is our new Chandler hotel 4 sure! A++

This was a great place to stay for a large family. There were two separate rooms, each with its own bathroom and a large kitchen, spotless and comfortable beds. We took advantage of the outdoor HEATED pool. This was a great place to stay. Will definitely be staying here again.

This was a great place to stay for a large family. There were two separate rooms, each with its own bathroom and a large kitchen, spotless and comfortable beds. We took advantage of the outdoor HEATED pool. This was a great place to stay. Will definitely be staying here again.

Yes, maintenance was terrible, elevator was broke, BBQ grills were broke , plumbing on kitchen sink was broken

Yes, maintenance was terrible, elevator was broke, BBQ grills were broke , plumbing on kitchen sink was broken

Very good stay, wife slept all night.

Very good stay, wife slept all night.

Everything was clean, staff was nice and room was awesome!

Everything was clean, staff was nice and room was awesome!

The room had everything you need except an oven

The room had everything you need except an oven

Staff was great, clean room.

Staff was great, clean room.

The pool Everything from the front desk to the room

Breakfast was good but not much variety, very happy with my room!

Breakfast was good but not much variety, very happy with my room!

Very bad air conditioning, in Arizona it out air conditioning very horrible to stay . Two mini ac making only noise not getting cooling. Called front desk to change the room, they told that rooms are sold out!!! See this two bed edge. Hurts my leg with this 👎

Very bad air conditioning, in Arizona it out air conditioning very horrible to stay . Two mini ac making only noise not getting cooling. Called front desk to change the room, they told that rooms are sold out!!! See this two bed edge. Hurts my leg with this 👎

All the rooms are indoors which make it more quiet at night and have a good sleep

All the rooms are indoors which make it more quiet at night and have a good sleep

Rooms were dirty when arrived. Placed at a different hotel did not get our rooms till later the next day. Bed was broken so it sank in the middle.

Rooms were dirty when arrived. Placed at a different hotel did not get our rooms till later the next day. Bed was broken so it sank in the middle.

Charging $15 per night for parking was the only thing that wasn’t good.

Charging $15 per night for parking was the only thing that wasn’t good.

1. We had to pay $15 for parking 2. The older lady that is in dining, didn't like it when my special need daughter spill some of her milk on the floor (my husband was gonna clean it up). The lady's response was " this is ridiculous!". I apologize to her.

Unfriendly reception stuff. Girl with glasses and curly hair has an arrogant attitude. It was an uncomfortable experience. I will not stay or recommend this hotel.

Unfriendly reception stuff. Girl with glasses and curly hair has an arrogant attitude. It was an uncomfortable experience. I will not stay or recommend this hotel.

the room was nice, it accommodated my group really well and it was a nice property but the staff just didn’t seem like they wanted to help when i had any questions or requests. this was also my first time booking a hotel for myself so when i asked about room service and they didn’t show up i was disappointed. and when room service finally came, we requested if they could come back in about an hour since we were all still getting ready in the room (6 of us) and all she replied with was “no, but do you want some towels” and only allowed us 3 even having a large group. so, our room didn’t get served once during our 3 night stay.

the room was nice, it accommodated my group really well and it was a nice property but the staff just didn’t seem like they wanted to help when i had any questions or requests. this was also my first time booking a hotel for myself so when i asked about room service and they didn’t show up i was disappointed. and when room service finally came, we requested if they could come back in about an hour since we were all still getting ready in the room (6 of us) and all she replied with was “no, but do you want some towels” and only allowed us 3 even having a large group. so, our room didn’t get served once during our 3 night stay.

Very good option price and cleanliness

Very good option price and cleanliness

Nothing

TV didn't work and portable A/C units in room.

TV didn't work and portable A/C units in room.

Very poor service. The property is old and not maintained well. Hilton breakfast is poor at best and repeated every day and they do not refill when the breakfast bar when food runs out. Hilton was not able to provide keys and the service staff is rude. They are charging for parking $15 / day, which is not reasonable in the locality where parking is plenty. They are out to get your money with no service.

Very poor service. The property is old and not maintained well. Hilton breakfast is poor at best and repeated every day and they do not refill when the breakfast bar when food runs out. Hilton was not able to provide keys and the service staff is rude. They are charging for parking $15 / day, which is not reasonable in the locality where parking is plenty. They are out to get your money with no service.

Air conditioner only in bed room was not cooling rest of suite

Are windows didn't open and seem to be broken. The bed was very uncomfortable and old. One of the front desk girls Leilani had an attitude until I spoke to the manager about it.... The bathtub had stains in it the pool was kind of dirty... They are a cashless property so we couldn't leave a tip.

The comfortable bed and pillows. The kitchen was a pleasant surprise. It felt like a cozy apartment. I am making Homewood Suites our new overnight stay.

I loved the suite we stayed in. The 2 bedroom suite was just right for all of my family and I. I would definitely stay here again.

I loved the suite we stayed in. The 2 bedroom suite was just right for all of my family and I. I would definitely stay here again.

The night lady that checked us in was not customer service friendly

The night lady that checked us in was not customer service friendly

Great

Great

Very clean & comfortable

Staff very helpful

Staff very helpful

Had a few issues, eventually got fixed

Had a few issues, eventually got fixed

Everything was wonderful we loved our room, the staff was helpful and nice. They even dropped off the crib while we were out so it was there when we came back.

Everything was wonderful we loved our room, the staff was helpful and nice. They even dropped off the crib while we were out so it was there when we came back.

Breakfast for two weeks was same menu. Quite monotonous!

Breakfast for two weeks was same menu. Quite monotonous!

Quiet neighborhood.

Quiet neighborhood.

The not mentioned 15$ a night per car parking fee in a wide open parking lot that I assume the risk for.

Our stay was nice, the area was quiet and several places to eat. The staff were friendly and clean area

Our stay was nice, the area was quiet and several places to eat. The staff were friendly and clean area

It was so hot and uncomfortable they had fan blowing which was not working I need a refund

It was so hot and uncomfortable they had fan blowing which was not working I need a refund

The only complaints I have are 1. The trash needs to be emptied more frequently as there was always a smell of trash in the hallways of the second and third floors. 2. The cooking items aren't uniform in each room.

The only complaints I have are 1. The trash needs to be emptied more frequently as there was always a smell of trash in the hallways of the second and third floors. 2. The cooking items aren't uniform in each room.

Awesome experience, breakfast was good.

Awesome experience, breakfast was good.

They charge to park at the hotel.

They charge to park at the hotel.

Several things. No parking without a charge. Carpets had bad staining or bleaching throughout hotel. Spa had a lot of algae growth in it.

The reasons I have all excellent is the support staff was awesome except one but I have to give a shout out to two outstanding staff Jeff front desk and please hope I get it right is Ilene I hope I said the right name but I think she’s a supervisor for housekeeping. I’ve been going to Hilton since I was a kid my parents have been reward members for like a 100 yrs 😀 been to like 100 Hilton never been treated so low by I think his name is Stephen I think front desk clerk when I checked in not very friendly through out the stay and the manager Mariann or something like I said never been treated like a second class citizen. Ok we went there for a stay cay cuz my mom she’s a disabled vet she just stop walking a month and half ago and my brother Chris who is also a disabled vet since my dad passed away I quit job moved into childhood home so we get out every weekend for stay cays well trust in check out day we had to much stuff for one trip so I stayed behind checkout was at 12 but I told the manager the situation and rudely she told me I have to leave right then and there and I hit we nervous she don’t want to let me in after I locked my stuff in room I’ll tell you she made me feel like a second class citizen she made me feel low cuz I was gay. I know that nowdudkt even hide it like I said never been treated so poorly by a Hilton manager. So it was perfect besides those two awful people I actually left embarrased and shamed I left in tears. Most awful feeling.m

The reasons I have all excellent is the support staff was awesome except one but I have to give a shout out to two outstanding staff Jeff front desk and please hope I get it right is Ilene I hope I said the right name but I think she’s a supervisor for housekeeping. I’ve been going to Hilton since I was a kid my parents have been reward members for like a 100 yrs 😀 been to like 100 Hilton never been treated so low by I think his name is Stephen I think front desk clerk when I checked in not very friendly through out the stay and the manager Mariann or something like I said never been treated like a second class citizen. Ok we went there for a stay cay cuz my mom she’s a disabled vet she just stop walking a month and half ago and my brother Chris who is also a disabled vet since my dad passed away I quit job moved into childhood home so we get out every weekend for stay cays well trust in check out day we had to much stuff for one trip so I stayed behind checkout was at 12 but I told the manager the situation and rudely she told me I have to leave right then and there and I hit we nervous she don’t want to let me in after I locked my stuff in room I’ll tell you she made me feel like a second class citizen she made me feel low cuz I was gay. I know that nowdudkt even hide it like I said never been treated so poorly by a Hilton manager. So it was perfect besides those two awful people I actually left embarrased and shamed I left in tears. Most awful feeling.m

I loved the entire family could come

I loved the entire family could come

Staff was great, building was nice, clean, and enjoyed common areas

Staff was great, building was nice, clean, and enjoyed common areas

Suites

Suites

There was construction going on there was some noise early but other than that was very good

There was construction going on there was some noise early but other than that was very good

Had a few issues, took care if it with manager

Had a few issues, took care if it with manager

Enjoyed the accommodations.

Enjoyed the accommodations.

The facility was nice, but a number of things bothered me. The king size bed was made with queen size linens. The fitted sheet was barely holding on, and the covers didn't sufficiently cover us so there was always a pull for covers. The top covering was not a blanket or sheet, but something that was made to cover a mattress on all four sides. The layout of the room was awkward, as the door needed to be nearly closed in order to get around the bed to the other side.

The facility was nice, but a number of things bothered me. The king size bed was made with queen size linens. The fitted sheet was barely holding on, and the covers didn't sufficiently cover us so there was always a pull for covers. The top covering was not a blanket or sheet, but something that was made to cover a mattress on all four sides. The layout of the room was awkward, as the door needed to be nearly closed in order to get around the bed to the other side.

The suite was very nice. The housekeeper did such a nice job. One of the curtains is shredded. It should be replaced so I don’t even know why it was hanging in the bedroom at the bottom. It’s like a sweeper caught in it or something. It was like that when I arrived Also the sheets come off the bed easily and part that you pull under the mattress also has a bunch of holes in it. Front desk staff could’ve been friendlier hardly ever smiled. Don’t remember if they did.

The suite was very nice. The housekeeper did such a nice job. One of the curtains is shredded. It should be replaced so I don’t even know why it was hanging in the bedroom at the bottom. It’s like a sweeper caught in it or something. It was like that when I arrived Also the sheets come off the bed easily and part that you pull under the mattress also has a bunch of holes in it. Front desk staff could’ve been friendlier hardly ever smiled. Don’t remember if they did.

Lots of issues. Nails falling everywhere from construction. Rude front desk staff. Tv barely worked and got housekeeping 1 out of 10 days stay

Lots of issues. Nails falling everywhere from construction. Rude front desk staff. Tv barely worked and got housekeeping 1 out of 10 days stay

The breakfast was excellent

The breakfast was excellent

Staff, was good. Facility had construction going on. I stepped on a roofer nail for tyvex. Went through my shoe, pierced my foot. Mattress & Head board had blood on it.

Staff, was good. Facility had construction going on. I stepped on a roofer nail for tyvex. Went through my shoe, pierced my foot. Mattress & Head board had blood on it.

When checking out, the hotel I was informed we will be reimbursed for one night. I hope that happens.

When checking out, the hotel I was informed we will be reimbursed for one night. I hope that happens.

This is my third stay at this property. I like to stay here because it is easy on and off the expressway for going to Radford Racing School. The suites are clean. My only complaint is that they charge you for parking.

This is my third stay at this property. I like to stay here because it is easy on and off the expressway for going to Radford Racing School. The suites are clean. My only complaint is that they charge you for parking.

Ice maker didn’t work

Ice maker didn’t work

The room I stayed in was basically an apartment it was very spacious for a large family.

The room I stayed in was basically an apartment it was very spacious for a large family.

I enjoyed my stay

I enjoyed my stay

Hotel was everything I expected it to be. Lots of space, clean, great getaway for families or just a couple. Will definitely stay again.

Hotel was everything I expected it to be. Lots of space, clean, great getaway for families or just a couple. Will definitely stay again.

Always a pleasant stay here. Clean, comfortable, and staff is nice. Great breakfast too.

Always a pleasant stay here. Clean, comfortable, and staff is nice. Great breakfast too.

Loved it will definitely be back soon

Loved it will definitely be back soon

The two room suite fit our needs. For a multigenerational family trip.

The two room suite fit our needs. For a multigenerational family trip.

the vending machines were out of food and drinks and only one washing machine worked.

the vending machines were out of food and drinks and only one washing machine worked.

Parking fees

Parking fees

Reception and management were very supportive and find a solution for our concern. We are fully satisfied.

Reception and management were very supportive and find a solution for our concern. We are fully satisfied.

Me and family stay there is was nice cleaning room

Me and family stay there is was nice cleaning room

It was fine but everytime we went out into hallway in 2nd floor it had a very strong weed smell.

It was fine but everytime we went out into hallway in 2nd floor it had a very strong weed smell.

The coffee is terrible. Seriously. The shower heads are cones of spray with no water in the middle in my room. It took forever to rinse my hair. There had been water leaks with multiple “fixes” but the wall/paint was peeling off the wall and there was a smell of mold/mildew in the bathroom. The water damage was so bad that the tiles around the floor as a baseboard were coming off the wall.

The coffee is terrible. Seriously. The shower heads are cones of spray with no water in the middle in my room. It took forever to rinse my hair. There had been water leaks with multiple “fixes” but the wall/paint was peeling off the wall and there was a smell of mold/mildew in the bathroom. The water damage was so bad that the tiles around the floor as a baseboard were coming off the wall.

Big room. Little outdated. Cannot understand the portable AC unit in the room, this is Phoenix! Luckily it was cool when I stayed so no reason to use. Fairly clean, but not spectacular.

Big room. Little outdated. Cannot understand the portable AC unit in the room, this is Phoenix! Luckily it was cool when I stayed so no reason to use. Fairly clean, but not spectacular.

the pool and hot tub were broke down the entire stay

the pool and hot tub were broke down the entire stay

The cleaning crew came every other day. You can get more clean towels if needed at the front desk. We enjoyed the Social Hour on Wednesday night. Soup, cheese, chips, soda and beer were all complimentary. One day we left our D8 not Disturb sign up too long. Later we asked the cleaner for more towels. Not only that but she went in and did the full cleaning. Above and beyond. The pool was not operational or the hot tub when we were there. A bit too cold anyway.

The cleaning crew came every other day. You can get more clean towels if needed at the front desk. We enjoyed the Social Hour on Wednesday night. Soup, cheese, chips, soda and beer were all complimentary. One day we left our D8 not Disturb sign up too long. Later we asked the cleaner for more towels. Not only that but she went in and did the full cleaning. Above and beyond. The pool was not operational or the hot tub when we were there. A bit too cold anyway.

This is the second time I have stayed at this property when I visit Radford Racing School. It is an ideal location, and the drive time to the school is only minutes away. We ate at some of the local eateries around the area, and my friend and myself took a nice walk around the area one evening and felt safe. When I return (I will be returning) I will be booking at Homewood Suites again.

This is the second time I have stayed at this property when I visit Radford Racing School. It is an ideal location, and the drive time to the school is only minutes away. We ate at some of the local eateries around the area, and my friend and myself took a nice walk around the area one evening and felt safe. When I return (I will be returning) I will be booking at Homewood Suites again.

Run down, not clean, $8 for 3.4 oz ice cream by calling it a pint.

Run down, not clean, $8 for 3.4 oz ice cream by calling it a pint.

TV service was not good- no internet connection for the TV service provider and the TV was just pixels- dirty towels stained with pink color stuff on it- the sitting area was disguising and looked like it was never cleaned- as for kitchen- the refrigerator had hand prints on the front as if it was never cleaned- hair and dust collected in bathroom floors in the corners behind toilet. Over all not clean rooms and the ac was roll around boxes with tubes going out the window. No pool or hot tub- was told to use the hotel next door for hot tub/ pool usage. Called the front desk many times no one helped with the TV connections. So bad bad place to stay- I regret even booking this place. Over all dirty and in clean and TVs don’t work due to poor internet service.

TV service was not good- no internet connection for the TV service provider and the TV was just pixels- dirty towels stained with pink color stuff on it- the sitting area was disguising and looked like it was never cleaned- as for kitchen- the refrigerator had hand prints on the front as if it was never cleaned- hair and dust collected in bathroom floors in the corners behind toilet. Over all not clean rooms and the ac was roll around boxes with tubes going out the window. No pool or hot tub- was told to use the hotel next door for hot tub/ pool usage. Called the front desk many times no one helped with the TV connections. So bad bad place to stay- I regret even booking this place. Over all dirty and in clean and TVs don’t work due to poor internet service.

Very nice

Very nice

Staff was wonderful, room was clean

Staff was wonderful, room was clean

Facilities old. Dark spots in the corner of bathtub. Great breakfast. Pool closed. $15 parking.

Facilities old. Dark spots in the corner of bathtub. Great breakfast. Pool closed. $15 parking.

The service was great. However, comfort was very poor. The mattress was very uncomfortable. My partner and I always woke up with pains all over our bodies. The air conditioning was in the way of moving around the bed. The sink keeps flowing so slowly , it was difficult to use.

The service was great. However, comfort was very poor. The mattress was very uncomfortable. My partner and I always woke up with pains all over our bodies. The air conditioning was in the way of moving around the bed. The sink keeps flowing so slowly , it was difficult to use.

The room was nice, i like that there was a full refrigerator and freezer. The pool was pretty and they had a really nice outdoor patio. The ollder lady in the breakfast area was pushy and rude. We had to ask twice to get our room cleaned.

The room was nice, i like that there was a full refrigerator and freezer. The pool was pretty and they had a really nice outdoor patio. The ollder lady in the breakfast area was pushy and rude. We had to ask twice to get our room cleaned.

Dirty dated, sinks wdnt drain

Dirty dated, sinks wdnt drain

the on site manager was very kind but i was appalled by the conditions of the rooms First room we went to smelled like smoke and it was a non smoking room. they did switch our room but the next room was dirty. We weren’t given bedding for the pull out couch or enough towels. the shower was dirty and rusted all around. both lamps didn’t work. we already switched room and we’re only going to be there for the night so we dealt with it but definitely not a hotel we would use again.

the on site manager was very kind but i was appalled by the conditions of the rooms First room we went to smelled like smoke and it was a non smoking room. they did switch our room but the next room was dirty. We weren’t given bedding for the pull out couch or enough towels. the shower was dirty and rusted all around. both lamps didn’t work. we already switched room and we’re only going to be there for the night so we dealt with it but definitely not a hotel we would use again.

Great place to stay and family friendly staff. Breakfast was good and hot! Will stay again. Having the stove to cook for my kids was great too

We got one of the last two bedroom rooms and my daughter smelt pee on the mattress. When we pulled back the sheets, the mattress look like someone had died on it. It was covered in Stains. Both beds had not been turned down because there was hair in them. At first front desk wasn’t interested in giving us a refund or a discount, but she did eventually see the pictures and gave us $100 off. Because we had to sleep on the pullout couch I thought that would’ve been appropriate to get a full refund. I don’t wanna make things worse and put the bad pictures online.

1st the hotel manager never stood up to greet the guest. She kept her dogs behind the front desk and when I informed her that I'm terrified of dogs and my granddaughter asked if she could put the dogs somewhere else she rudely said no she couldn't. My 2nd day the fire alarm went off at 3:15am and blared loudly for 25 minutes and the night staff didn't the keys to turn it off and the fire department had to. Then it was after 5pm and I asked the front desk for 2 extra pillows and again they didn't have any keys to the linen closet. Each time I saw the manager she's sitting down and almost wouldn't greet you until you greeted her 1st. A couple of times while I was in front waiting for an uber the staff were outside smoking and complaining about the company in front of guest. The appearance of all staff was very disheveled or they needed a drug rehab program. Believe me if I could I would want a refund. I did attempt to seek a different hotel but due to thr holiday none were available. MOST IMPORTANTLY THEY FRAUDULENTLY BILLED MY CARD FOR A NIGHT I WASN'T THERE. I CHECKED OUT ON DEC/1ST AND BILLED MY CARD ON DEC/3RD AT 2:42AM. There's nothing close by like stores in walking distance other than the freeway and I heard planes come and go all night. Honestly it seemed comparable to a skid row hotel. I saw people checking out with their clothes in plastic bags oppose to luggage. This is not my opinions but it's facts.

Dirty place stains everywhere even blood in the sofa there’s so much dust flying around and there’s an unusual smell that lingers and the elevator smelt like there was an electric fire or something

I was happy that there were a few restaurants within walking distance.

Popcorn ceiling still exists; bathroom pipes vibrate (needs an upgrade); however, the positive aspect was the free breakfast and the gym was unexpectedly great. If you want minimal amenities and no frills, stay here for the price.

Staff were friendly, and the room was HUGE considering the low price. More than worth it. Next time we’re in Phoenix we will go back!!

The room was nice overall but the property was worn and the common areas needed obvious updates.

Nothing too distinctive about this hotel. Breakfast was heavy carbs

Great service!

First, the sheets did not fit the bed. Second, there was a leak in the roof right outside our room. Staff was unfriendly. Minus Frank he tried being helpful. The shower handle broke. There was no shampoo or conditioner in the bottles and when asked for more, they were out. Breakfast was meh. Lighting was poor. Shower curtain was very short and the Floor was soaked and very Very slippery.

Really nice staff and clean room.

Loved it here. Kid friendly. Small pool but kiddos still loved it.

Hotel was nice. Check in was fast and easy with the front desk staff. We had a problem with our shower not draining. As soon as we told the front desk they had maintenance come up and fix it. The pool is also very clean and we love that it has a fence around it. Since we have a toddler it gives us peace of mind that we can enjoy sitting outside without him running inside the pool.

Good hotel for the price. Staff was attentive and polite. Room was good. The only thing is that the mini kitchen sink smelled horrible like something died inside of it when we used it and the waste disposal. Put the cap on it and it was ok after about 15 min. We did not use it for the rest of our stay. Also I see that most Phoenix area hotels are starting to charge for parking which I don’t like since they don’t even have security and it is 15 extra dlls.

This suite was perfect for us!!

It was a chill weekend, kinda annoyed with oir neighbors cooking fish in their room , yuck it smelled, I don't like the fishy smell but it was in passing thank goodness couldn't smell it fron our room. Not the hotels fault but yeah our bathroom needs minor repairs overall it was a great stay

My stay was amazing. Excellent customer service.

The staff all worked well and were nice, but there was a shortage of kitchen supplies, and some room‘s air conditions are not good.

Bed is quite uncomfortable if staying for longer than a night. Pool lights did not work and was a bit dirty. Breakfast was ok. But there were guests staying that wouldn’t use tongs provided and instead used their fingers and were eating over the food. Which was quite gross.

The staff was very helpful with any questions or request we had,

Awesome stay again! Bigger, better suite this time

Nothing at this time

The bed making seemed off , the covers were not spic & span , found a long dark hair in the shampoo bottle

I liked how the room was cozy and felt like a business room i the living room, and private invthe bedroom. However the staff had never found my flashlight. I would like it to have it back, i mentioned it twice to the front desk.

I didn’t get to add my discount code when booked reservations but I can I guess on my next stay but other than that everything was excellent.

We happened to have a major malfunction with one of the beds in our bedroom. They quickly moved us to tremenduz the issue, but the new room still had major flaws. It was manageable, but not ideal.

Upon arriving they overbook and try sending customers to a sister hotel.. we ended up having to clean the room ourselves before we could get comfortable. That included changing bloody bedding wiping down tables and floor and deep cleaning bathroom. The set-up of the rooms is what attracts customers as it offers privacy but the cleanliness is not there to match.. Ac system needs to be updated as our room was never below 70 degrees.. the staff was friendly but only gave exceptional responses when in front of managers who pride the customer satisfaction

We were welcomed in and got everything we needed. No hassles. Which was grwat after an afternoon of driving and the hot Phoenix weather. When our room would not get cool the next day due to our A/C we were helped promptly. Given a new room which was way cooler and had more room. Over all it was a great experience.

Checked in and the ac wasn’t cooling down called the desk dude told us the person b4 em put us in room that’s not suppose to be on order switched us out quick

So instead of a room with two beds I got a room with one because they had no more two beds .

Great stay. Kids loved the pool and the elevator

The shower curtain was not long enough to keep water from spilling onto the floor! Very dangerous when floor was wet!

Absolutely love this hotel

AC didn’t work in first room we were given

The room wasn’t cleaned thoroughly and the breakfast selection wasn’t good.

Convenient location for me. Will consider again in the future.

It was okay. They charged me twice for my hotel room. They didn’t know I already paid it through a 3rd party. And now I have to wait until I get my refund on the 2nd payment.

Issue with connecting to wi fi