Gila River Resorts & Casinos – Wild Horse Pass

Was clean and nice stay

After several times visiting this resort, every experience is worse than the last. I thought I’d give it one more try and regret every minute. Staff is rude and short, the only good place to eat is the Asian restaurant. Don’t waste your money.

Nice

Clean

The restaurant in the casino was very poorly run tge fiid and the service I would give on bc a scale of 1-10 a low 1

Room was nice. Only issue there was that some basic cable channels - including those doing the NBA Finals and Stanley Cup Finals were "out of contract" in the room, so I missed those games.

Dust on Toilet paper holder. Over priced room. I should have stayed at the best western plus that I could see from my room window instead of over paying for this room. We stayed for the convenience of the concert venue. We purchased tickets for John Fogerty that was excellent. Nice small concert venue.

The John forgery concert was excellent.

All the staff was very friendly amd helpful. I plan to go back!

Very disappointed.

None

The property was clean and up to date. I was disappointed the room did not have a microwave

We stayed for a stay vacation to celebrate our 5th anniversary. The staff were friendly and very helpful. We enjoyed our stay very much and plan to go back for another stay vacation. We liked the room and the fact that it was spotless.

Enjoyed Kool and the Gang! Great Showroom , all staff was so friendly and helpful. Look forward to a return visit.

The shower/bathtub smelled like mildew and urine it was so dirty I bought spray cleaner and wore flip-flops in the shower. Other areas of the room had visible dust. I've always loved this hotel but will not be staying here in the future due to cleanliness. I also booked a room with a balcony but got the cheapest room they had. I did not escalate to management as I only stayed 2 nights ... Why bother!

Overall property was great, however bathroom was a little dirty, bath towels stained and bed sheet stained.

Room was very clean, beds and pillows were very comfortable.pool area was nice. We were surprised that the “nightclub” bar and the pool bar closed at 10 pm on a Friday night. The only place to get a cocktail after that was the Asian restaurant (which had very good food by the way)

The resort is awesome we went early and hung out at the 21 plus pool. Had an awesome dinner and a great concert of Kool and the Gang.

Very clean room, AC takes a while to cool off room. Comfortable bed. Casino took my money, machines were tight. Good cocktails, weren't stingy with the alcohol

May 21st, my husband and I were celebrating our 33 years wedding anniversary. We check in at 12 pm. The guy up front said our room is not ready yet. They'll call when its ready.So we waited till 1pm. No call. I went to the front desk, and the lady said we checked in at 12. Our room has been ready since then. Really? So we went to our room. Relaxing and chilling for half hours, I received a text, apologizing that our room still not ready. What a joke! Next morning ready to checked out. Wanted to take a hot shower. No hot water. We have to ran the showers for 10 minutes or so till the water comes out warm. The room was cleaned, but the receptionist up front can use some more training. Not happy 😒

Amazing! Very clean! Maids extremely helpful! Pool was outstanding!

Awesome people, games food and so much more. See you again soon!

Guii

The price was high but it is okay! It was a Good experience….

Awesome Experience…. Have fun and be lucky!

Beds were way too stiff. Air conditioning didn’t work the best over night it got warm even though the air was on the lowest it could go. Night lights were too bright and kept waking me up.

Lovely accommodation. Clean. Welcoming and helpful staff. We would highly recommend and we’d stay again.

The casino was nice. Winnings were good. The room was a bit small. The bed was too firm and the bathroom was mediocre. But all in all, was a good stay.

Casino little bit small

Everything was great!

easy check-in, great accommodations. Close to Phoenix for site seeing

There was only one elevator working for this big hotel.

Would definitely recommend

Lovely resort, so nice!

Love this place

Clean room and facilities. Lots of options to eat at!

Room was clean and comfortable. Not worth $400. But, the understand the price due on spring training in the area.

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Clean environment, friendly staff, pleasant stay

All areas are labeled. Please check on hours of eateries and room service.

Restaurant was great. Room was fairly expensive for a casino hotel.

Disappointed that there was no staff at the pool. Had to go into the hotel for drinks and snacks. Paid for early check in and room was not ready for another two hours. Very clean rooms and overall nice hotel.

Dirt in the hallways and elevators. Expected immaculate for the price they charge for stay there, will not stay there ever.

Dirt in the hallways and elevators. Expected immaculate for the price they charge for stay there, will not stay there ever.

Thank you for an enjoyable stay; a simple check-in/-out process; delicious food options; and fun gaming!

Thank you for an enjoyable stay; a simple check-in/-out process; delicious food options; and fun gaming!

Clean, quiet and very comfortable! Loved it!

Clean, quiet and very comfortable! Loved it!

Yes

Yes

Great lo

Great lo

Room was great ! clean !

Room was great ! clean !

Everything

Everything

So convenient

So convenient

Spotless rooms

Spotless rooms

Staff was very friendly

Staff was very friendly

Room didn't have towels, the ones they brought were small and rough. Bed was old and uncomfortable. Staff at aroma Wednesday evening just rude, Thursday morning not much better. Need a another restaurant to eat at. Mostly staff lacks personality and social skills. You say thank you to the waiter, never get a you're welcome.

Room didn't have towels, the ones they brought were small and rough. Bed was old and uncomfortable. Staff at aroma Wednesday evening just rude, Thursday morning not much better. Need a another restaurant to eat at. Mostly staff lacks personality and social skills. You say thank you to the waiter, never get a you're welcome.

The bed was extremely hard. The room service of breakfast was cold food in a Styrofoam box. The english muffin was so tough it was like over cooked steak. For spending $500 in the room expense you would think "breakfast in bed" would be better than a poor door dash experience. We also had house cleaning knocking on the door 3 times prior to check out. Don't rush your customer out the door. Check out is 11am. To be nagged to leave with three knocks when trying to make the best of a cold breakfast that was suppose to be warm was the last straw.

The bed was extremely hard. The room service of breakfast was cold food in a Styrofoam box. The english muffin was so tough it was like over cooked steak. For spending $500 in the room expense you would think "breakfast in bed" would be better than a poor door dash experience. We also had house cleaning knocking on the door 3 times prior to check out. Don't rush your customer out the door. Check out is 11am. To be nagged to leave with three knocks when trying to make the best of a cold breakfast that was suppose to be warm was the last straw.

The steak restaurant with a gorgeous sunset view was top notch !

The steak restaurant with a gorgeous sunset view was top notch !

Excellent!

Excellent!

Yes

Yes

Totallt for ripped off. This application suggested that I had paid but the hotel required more money that I should have been informed.

Totallt for ripped off. This application suggested that I had paid but the hotel required more money that I should have been informed.

Room waa nice. Towels were big and soft. Only thing was the temp in the room was hot and wouldnt go down

Room waa nice. Towels were big and soft. Only thing was the temp in the room was hot and wouldnt go down

Room was very clean. Every single staff member was super friendly and helpful - that was particularly appreciated. From bar tenders to our server at the restaurant to the front desk and room staff - every single person we encountered during our stay asked if they could help, smiled and provided outstanding service. One other important reason we will come back. We recently stayed at a competitor who would not give pool access before our room was ready and wanted to charge us extra per HOUR that we had the room early. It was clearly ready - they just required us to pay for early access. Note: it was sitting unused. That was insulting to us/felt like the hotel was trying to milk us for extra money. This stay at Wild Horse Pass was completely different. We were given pool access to wait for our room, and it was ready early for no extra charge. We very much appreciated that and it made enough of an impression that we will stay at Wild Horse and not at the competitor hotel casino again. ALL YOU HAVE TO DO for customers is be courteous and add little courtesies like the one here and you will create guests who return and return. Thank you, great experience - we'll see Wild Horse again soon!

Room was very clean. Every single staff member was super friendly and helpful - that was particularly appreciated. From bar tenders to our server at the restaurant to the front desk and room staff - every single person we encountered during our stay asked if they could help, smiled and provided outstanding service. One other important reason we will come back. We recently stayed at a competitor who would not give pool access before our room was ready and wanted to charge us extra per HOUR that we had the room early. It was clearly ready - they just required us to pay for early access. Note: it was sitting unused. That was insulting to us/felt like the hotel was trying to milk us for extra money. This stay at Wild Horse Pass was completely different. We were given pool access to wait for our room, and it was ready early for no extra charge. We very much appreciated that and it made enough of an impression that we will stay at Wild Horse and not at the competitor hotel casino again. ALL YOU HAVE TO DO for customers is be courteous and add little courtesies like the one here and you will create guests who return and return. Thank you, great experience - we'll see Wild Horse again soon!

Stay was perfect, will stay again

Stay was perfect, will stay again

Room was too small for the price

Room was too small for the price

the slot machines were not fun because the machines were too tight … no bonuses .

the slot machines were not fun because the machines were too tight … no bonuses .

All was great

All was great

The restaurant was quite noisy and our food was not up to par with the cost of the meal.

The restaurant was quite noisy and our food was not up to par with the cost of the meal.

Great

Great

First the resort, nice pool, spa, etc so the fee you pay is expected. However, check in starts at 4pm, pool closes at 5pm, checkout at 11am, pool opens at 11am. NO POOL available at this RESORT! Had tickets for the show at 8pm, stopped in to grab a bite, sat fown at 7pm, finally got recognized at 7:22pm order quick food and drinks. 7:45 Got water, no drinks no food lots of staff, lots of empty tables. 7:55 finally got our food to go asked to pay and manager was incredibly gracious and apologized and compted our food, thankyou 😊. Had to take everything to the room as we couldn't bring food or drink to concert so 15 min late to concert. Party after concert was fun but they had a DJ playing Techno music (very specific crowd for techno and we were not that crowd). Drinks prices were all over the place, same 2 drink orders ranged from $32 to $42 to $38, yes last round was slightly cheaper so not time of night increase. Bartender discretion. 🎊🍾 Happy New Year, woo hoo.. no champagne, no balloon drop no excitement. They went super cheap this year compared to last year even though our basic room was just under $700 per night. Plus resort fee.

First the resort, nice pool, spa, etc so the fee you pay is expected. However, check in starts at 4pm, pool closes at 5pm, checkout at 11am, pool opens at 11am. NO POOL available at this RESORT! Had tickets for the show at 8pm, stopped in to grab a bite, sat fown at 7pm, finally got recognized at 7:22pm order quick food and drinks. 7:45 Got water, no drinks no food lots of staff, lots of empty tables. 7:55 finally got our food to go asked to pay and manager was incredibly gracious and apologized and compted our food, thankyou 😊. Had to take everything to the room as we couldn't bring food or drink to concert so 15 min late to concert. Party after concert was fun but they had a DJ playing Techno music (very specific crowd for techno and we were not that crowd). Drinks prices were all over the place, same 2 drink orders ranged from $32 to $42 to $38, yes last round was slightly cheaper so not time of night increase. Bartender discretion. 🎊🍾 Happy New Year, woo hoo.. no champagne, no balloon drop no excitement. They went super cheap this year compared to last year even though our basic room was just under $700 per night. Plus resort fee.

The room was nice - nothing over the top but nice. The highlight was dinner at Prime steakhouse - wow! It's expensive but the food was impeccable, the service outstanding and the ambiance was remarkable. The gambling was okay - tough tables.

The room was nice - nothing over the top but nice. The highlight was dinner at Prime steakhouse - wow! It's expensive but the food was impeccable, the service outstanding and the ambiance was remarkable. The gambling was okay - tough tables.

Fun casino! Went there to see Justin Moore and stayed overnight. Great time!

Fun casino! Went there to see Justin Moore and stayed overnight. Great time!

Yes.

Yes.

2nd stay here- great each time, will be returning in the future

2nd stay here- great each time, will be returning in the future

Clean room, great staff!

Clean room, great staff!

Fun place

Fun place

Spotless

Spotless

Everything was great!

Everything was great!

room was clean, complimentary water was great, very near outlet for shopping and golf course

room was clean, complimentary water was great, very near outlet for shopping and golf course

Clean

Clean

Great place

Great place

Always a great place to stay

Always a great place to stay

Smoke free casino. Comfortable rooms and beds.A very nice place.

Smoke free casino. Comfortable rooms and beds.A very nice place.

I was only there for 1 night to see Clay Walker. The room was nice.

I was only there for 1 night to see Clay Walker. The room was nice.

My stay was very nice. No complaints

My stay was very nice. No complaints

Amazing experience!

Amazing experience!

Awesome and clean room

Awesome and clean room

Good clean and spacious

Good clean and spacious

Told we could get early check in at 3. Waited for 3 and then told by from desk and manager we had to pay $50 to get our room at 3. Never heard this in 60 years. Ridiculous, if Iam not refunded I would never book Gila again.

Told we could get early check in at 3. Waited for 3 and then told by from desk and manager we had to pay $50 to get our room at 3. Never heard this in 60 years. Ridiculous, if Iam not refunded I would never book Gila again.

Perfect

Perfect

They don’t have options for a good breakfast. Installations are beautiful however the room looked a little bit old.

They don’t have options for a good breakfast. Installations are beautiful however the room looked a little bit old.

The cleanliness.

The cleanliness.

Place is great, not much around but if you like big casino hotels it’s a great spot

Place is great, not much around but if you like big casino hotels it’s a great spot

The room was plain looked out dated there is a sign that says if you even move the mini bar items you will be charged.The staffe started knocking on our door at eight am

The room was plain looked out dated there is a sign that says if you even move the mini bar items you will be charged.The staffe started knocking on our door at eight am

We were told that the water would be off during the night, that was ok, tho the electricity was also off. Due to that we had to use the stairs (4 floor). I used the electronic check out time and a maid came by early in the am to see when we would check out that day.

We were told that the water would be off during the night, that was ok, tho the electricity was also off. Due to that we had to use the stairs (4 floor). I used the electronic check out time and a maid came by early in the am to see when we would check out that day.

Very nice hotel

Very nice hotel

Rooms were very nice and extremely clean . Staff was outstanding.

Rooms were very nice and extremely clean . Staff was outstanding.

Staff was very courteous and room was neat and clean.

Staff was very courteous and room was neat and clean.

Yes

Yes

We saw 2 concerts in a row here and stayed 2 nights. It was super convenient to just walk across

We saw 2 concerts in a row here and stayed 2 nights. It was super convenient to just walk across

Very good room.

Very good room.

The resort is very nice Room was big,clean and comfortable The staff was amazing The pool was nice enjoyed the casino and the showroom was a great place to see a concert I would highly recommend I would return again to see a concert or show

The resort is very nice Room was big,clean and comfortable The staff was amazing The pool was nice enjoyed the casino and the showroom was a great place to see a concert I would highly recommend I would return again to see a concert or show

Fees were outrageous for lots of stuff in our room to be dirty or broken. Staff wasn’t very helpful

Fees were outrageous for lots of stuff in our room to be dirty or broken. Staff wasn’t very helpful

Comfortable bed!

Comfortable bed!

Staff not friendly or helpful. Boogers stuck to headboard over bed. Might want to send someone up there with a scraper and disinfectant. Nasty. Room needs a thorough vacuuming. Carpet chunky.

Staff not friendly or helpful. Boogers stuck to headboard over bed. Might want to send someone up there with a scraper and disinfectant. Nasty. Room needs a thorough vacuuming. Carpet chunky.

Staff was friendly. The bed wasn’t very comfortable.

Staff was friendly. The bed wasn’t very comfortable.

The staff is friendly and helpful, the restaurants are very good and the casino is plentiful. We visit Wid Horse Pass every few months, which we look forward to.

The staff is friendly and helpful, the restaurants are very good and the casino is plentiful. We visit Wid Horse Pass every few months, which we look forward to.

Beautifull Resort and friendly staff. We were on the 9th floor of the Sunset Tower, and the view was incredible. Will diffenently be back.

Beautifull Resort and friendly staff. We were on the 9th floor of the Sunset Tower, and the view was incredible. Will diffenently be back.

Atmosphere was great! Hotel room was beautiful! All areas of the resort were clean and well organized! Casino was great fun! Would love to come back!

Atmosphere was great! Hotel room was beautiful! All areas of the resort were clean and well organized! Casino was great fun! Would love to come back!

Didnt eat breakfast coudnt find it, but the whole place is great inside out.

Didnt eat breakfast coudnt find it, but the whole place is great inside out.

Basic room with wonderful service and location.

Basic room with wonderful service and location.

The property, the room, the staff and the casino floor were exquisite and Mui Bueno. I will be a returning guest in the future because of the professional accommodations.

The property, the room, the staff and the casino floor were exquisite and Mui Bueno. I will be a returning guest in the future because of the professional accommodations.

Bbbbb

Bbbbb

Awesome place to visit

Awesome place to visit

Excelent

Excelent

Staff very friendly and helpful. Beautiful and relaxing.

Staff very friendly and helpful. Beautiful and relaxing.

Room excellent!

Room excellent!

Clean room with a comfortable bed. Friendly staff.

Clean room with a comfortable bed. Friendly staff.

The room was great, soft firm mattress, clean restroom. Shopping outlets minutes away.

The room was great, soft firm mattress, clean restroom. Shopping outlets minutes away.

Nice

Nice

Nice and casino was great!

Nice and casino was great!

Overall Great place as always….but Housekeeping was banging on the door at 11am saying I was going to be charged a fee even though I got a late checkout. I was already pretty much ready to leave so I just left but not the best feeling after all I spent there in the casino. Bummer to end on a low note.

Overall Great place as always….but Housekeeping was banging on the door at 11am saying I was going to be charged a fee even though I got a late checkout. I was already pretty much ready to leave so I just left but not the best feeling after all I spent there in the casino. Bummer to end on a low note.

I am a disabled vet and slow at moving. When I was told that check out was at 11:AM, I informed the clerk that I needed a bit longer to get ready and asked if they could extend the check out to 12, her respond was no unless I was willing to pay an extra fee for staying late. I think that this is a disrespect to disabled vets individuals. Shame on the casino's administration

I am a disabled vet and slow at moving. When I was told that check out was at 11:AM, I informed the clerk that I needed a bit longer to get ready and asked if they could extend the check out to 12, her respond was no unless I was willing to pay an extra fee for staying late. I think that this is a disrespect to disabled vets individuals. Shame on the casino's administration

Enjoyed our one night during the dust & thunder & lightning storm. We are truckers & we love to stay at Gila River if a delivery takes us past Gila River.

Enjoyed our one night during the dust & thunder & lightning storm. We are truckers & we love to stay at Gila River if a delivery takes us past Gila River.

I like how friendly and professional the staff was. I attended this establishment for a work trip, however I will be back for vacation.

I like how friendly and professional the staff was. I attended this establishment for a work trip, however I will be back for vacation.

Great staff wins are great

Great staff wins are great

Walls are about as thick as toilet paper; we can hear every breath our neighbors take. The kids playing and screaming right next door is fun for us too!

We didn’t even stay. We checked out early and just went home instead.

Very clean

I was unhappy due to they weren’t able to serve frozen margaritas

Very nice place, only thing was in room dining was weak, room does not have any free water.

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Great service

Need a place to sit WITHOUT music blaring. I sat on cigarette bench as only quiet place outdoors.

Easily accessible had a lot of food options. Staff was friendly

Great restaurant and beautiful hotel.

Every one was so nice and the pool was amazing.

Fantastic.

Everything was so beautiful and sooo clean!! Great staff met amazing people! Can't wait to come back

When they say "You Do You", they mean it. It is my favorite resort in the Valley.

Fantastic place all the way around! Loved it!

Food was just OK. Pools were very warm & busy. Price was high and property needs updating.

.

Everything great

Awesome!

Thank you

I do NOT recommend this hotel if you value customer service. The front staff are rude and inconsiderate. And just to top it off, so is the management. We booked a room for my birthday and had no idea that there was a huge pool party. I was not interested in a pool party with a “crunk” music style. They closed both pools at 2pm. My husband called to inquire about early check-in because we wanted a full day at the pool and they said no problem. If your room isn’t ready, enjoy the pool and check your bags with our valet. No mention of an early closure of the pool. On my clear disappointment at check-in, we got no sympathy. Zero. None. She tried to guilt me about going to a 3rd party site for booking. They booked us a room overlooking the pool so we had crunk music blaring so loud until 11:30 that we had the TV on at almost full volume. We asked a manger to call us so we could vent but she didn’t care either and tried to make us feel guilty for using Hotels.com. I find it so difficult to think that 1.) the hotel couldn’t message guests with bookings that evening to let them know, 2.) have some empathy for us seniors who don’t want that atmosphere, and 3.) have some pride of customer service to acknowledge our complaints and help us think they care. I will never go back there. The room was dirty, the TV unplugged so we thought it was broke, the toiletries weren’t stocked, one of two power cords was shut off so my husband’s phone didn’t charge, and they weren’t friendly.

Our pool day was ruined when we learned, after arrival and check in, that the pool would close early for a loud DJ party. Worse, our long-anticipated dinner at PRIME was ruined by a loud DJ in the restaurant, inattentive seating next to a loud table, and a lack of dress code enforcement. We left without dining. This resort now seems focused on a younger, party-focused crowd, which wasn’t what we expected or wanted.

My family and I had a lovely stay, room was clean and the outlet is not far from hotel.

Great hotel.

Booked the trip for my parents for a concert and so they can get away for a day and night. They had an amazing time

Very nice place to stay, very clean. But there was not a fan in the bathroom, and you really can’t adjust the temp of the room.

I paid $85 extra to upgrade to a room that opens to the pool, I had a 9 yr old with me which was indicated in the reservation. 3 security guards scolded my daughter for being in the pool w/ my aunt and father. Then a waitress came over, same thing.. never asked if anyone wanted anything… just that my child was not allowed in the pool because it was an adult only pool. The sign at the pool says “under 16 must be accompanied by an adult” it says nothing about an adult only pool. There is another pool on the opposite side from our room that kids are allowed. I did not pay extra to be close to a pool that we were not allowed to be in. There were a total of 9 people including the 4 of us. The other guests couldn’t believe they were telling her to get out. My aunt got the manager and she finally conceded if no one complained she could stay. No one complained. The other adults in the pool (strangers) all said they had no issues with her being there. If they want to have an adult only pool it should be clearly marked, not just one movable sign that was at the other end nowhere visible or near where our entrance to the pool was.

Super fast check in friendly staff and clean

Property was nice enough but the casino takes a lot more than they give. The prices are not so reasonable there are no complimentary drinks while playing or anything. It’s a takers resort.

We specifically chose this hotel for their pool party reputation and the music at the pool was so low you could barely hear it. Bars didn't have High Noon which is fine but also didn't have cranberry or pineapple to mix with Tito's. What was supposed to be a fun time for my husband's b day put us to sleep after the pool and losing at slots for hours.

Great hotel! Very clean and spacious!

Staff was very helpful casino was fun pool was nice

Great place to stay, it has it all. Casino, good food, stores near by. The pool is great. Always look forward to staying here. I would always reccomend anyone to stay here. Friendly staff and great ammenities

Arrived for a show being put on inside the casino, so stayed overnight everything g was excellent except burning hot concrete around the pool. If you didn’t use shoes or flip flops you would burn your feet!

One of the BEST perks is the ability to get water at the front desk at all times. That is very needed in the desert!

Concert venue is great. Staff always shows up from the valet to bartneders and this is an awesome venue to see a comcert. Will be back again and again.

Excellent with friendly staff.

Great clean property. Even the pool area

Nice time

The front desk staff world class. John was helpful and knowledgeable all things Wildhorse. The gal saturday morning was very accommodating, I'm sorry i didn't get her name. Where the service lacked was the bar between the hotel and casino across from showroom. The bartender went by 3xs without acknowledgement another patron also said that as well. Had to ask for my tab 2xs

Adam at front desk is terrible in customer service, he insisted what i requested was not available, he didnt check, didn’t confirm Ten minutes later I asked another front desk and without hesitation she said what I wanted was AVAILABLE.

Clean

Plenty of parking and clean

Everything was perfect. Service food pool rooms. Loved our stay. Golf was great at Whirlwind!

Great property—like a little slice of Vegas!

It is clean. It is just ok. The casino is just ok.

Food was terrible

a

The pre checkin process was so easy and convenient. The staff on property were so friendly and helpful. We saw a concert at the showroom - amazing venue! Highly recommend!

It was quiet

The staff at Wildhorse Pass was over the top, attentive and professional. A few days before arrival, I was sent a text message asking me if there was anything I needed that they could prepare for ahead of time. I did correspond back-and-forth regarding early check-in.. I also had some additional questions where the concert venue was going to be. They were absolutely wonderful in responding. I have been to several other casinos in the area and none of them have the customer service that Wildhorse Pass has. The front check-in staff was extremely efficient helpful and friendly, as well as all the other staff we encountered during our stay. The rooms were very nice and pool was lovely. They even have a serenity adult pool, which made it even better. I would definitely stay here again.

M

Everything was awesome with the exception of some unruly neighbors being loud and obnoxious, if I didn’t have my family with children I wouldn’t have minded, the neighbors were screaming vulgar language and screaming at one another which scared my grandkids. But other than that the stay was excellent.

The view at the roof top is fantastic! And of course food is always delicious:)

Very nice staff

Getting a drink downstairs when it was busy was quite difficult and the bartenders were not the friendliest

Great place!!

Room was a bit smaller than I expected, but it was very clean. They clean the room daily. Comfortable beds. I will go back.

Amazing 😻 I love this place

Also, the front desk check in assistant, wrote the wrong room number on our key folder ie wrong tower, wrong room number. Oh well! We survived Lol

Front desk was very polite and friendly

Thought it would be better given the resort fees. Room outdated

We didn't get our room cleaned. And we asked for additional towels and never receive them.

Great staff amazing environment will be going back soon

We are very much appreciative and look forward to staying at the resort again, soon.

It has been an exceptional experience so far!

Very nice casino and hotel. Lots of food options and a great pool area.

Good

Great property with many things to do.

Great place to stay, has everything!

Beautiful property, nice Hotel

Easy acess to room elevator and valet. Enjoyed dining at Ling & Louie's.

Great pool area and casino, very clean property.

Great place for a concert. Intimate venue. Rooftop restaurant is too loud but has very nice sunset views and also great food.

Nice place with a great location for the concert I was in town for.

Very pleased with the entire stay. The rooms were very modern and clean. The front desk were great! Check in and check out were a breeze. I wasn't thrilled about the food court however. There were only 2 choices, Fatburger and a pizza place. I would dine off site if I stayed again

Check in was nice.

Awesome place to stay!

Nice hotel and casino.

It was perfect all around

Easy to navigate

Close to a gas station and the airport

Customer service was horrible. Kept asking if we would like to upgrade. Willing to pay upgrade fees then they tell me they cannot accommodate us. This happened 3 times. Last 2 times we were they they told us to leave and stay at a differant property because we had a trailer and had to double park. They had over a mile of vacant parking spaces!

Very clean and good location.

Stayed at the hotel over the weekend. Front desk staff was rude upon arrival and throughout stay. Hot tub colder than pool. Items stolen from room when cleaned and when inquiring about items manager offered “upgrade next visit”. Do not stay at this hotel.

Fast check in

Nice place. We really liked it.