Hampton Inn Cartersville

Hotel is under renovation. Many areas are a mess and the elevator is not in service. Yet the hotel failed to disclose this at reservation and offers absolutely no discount nor points bonus for its loyal members.

Exceptional

They are renovating, elevators out, room was old and not good condition. Bed not even that comfortable. For the price all that was not good. They shouldn't charge what they did for everything going on. For the price I expected way better. They should have offered some money back. We didn't even get the room we paid for because elevators out!!!! Dusty everywhere!!!

Breakfast In the middle of remodel. It was like staying in the projects

Breakfast In the middle of remodel. It was like staying in the projects

They were remodeling the hotel. Elevator not working so had to drag a heavy suitcase up 3.5 flights. Hallway carpet was being replaced on our floor. When we opened our door to go down for breakfast there was wet glue on the floor. I called the front desk. They sent someone up that layed carpet pieces over the wet glue. We just left the hotel. Not a pleasant experience

Staff very rude, renovations happening, most rooms given to construction crew who were working and staying on-site. Older guests and business guests asked to climb multiple flights of steps without regard to heat or physical abilities. Very poor planning by management.

Exceptional

Room next to me had a dog barking all night. Room was hot and the room was not very clean

Room next to me had a dog barking all night. Room was hot and the room was not very clean

Breakfast was Cold not hot and I didn’t even eat it. I didn’t like nothing. Hampton Inn on NY near the Long Island Expressway was good

I didn’t like nothing. Hampton Inn on NY near the Long Island Expressway was good ?. Cartersville GA?. Extremely disappointed .

None

Nice and comfortable None

Our room was renovated and had a new Shower that was great with plenty of hot water and pressure! Full size shampoo, conditioner, body lotion and soap was very nice as well-Big bonus was the hotel is on a secluded wooded lot with trees all around it! I will go back

Nice front desk! N/A

N/A

Exceptional

Very good

The hotel must be under renovation because a lot of things were in poor condition. The elevator was dirty, jerky and the hand rails were broken. The carpets in the hallway were absolutely horrible and filthy! The room itself was clean and the AC worked fine but was extremely noisy. The only positive was the beds were clean and there was clean linens in the bathroom. The ice maker was right near our door and kept making loud noises. The final straw was a very drunk, loud neighbor in the room next to us yelling and screaming at 1:00 AM this morning. We had enough and checked out at 1:30 and drove through the night all the way home. This was the absolute worst Hampton Inn we have ever stayed in, and we are well traveled people (travel baseball parents for many years) and have stayed in hotels all over the Eastern US. The staff was exceptional and I felt sorry for them. They are the reason I didn't give a 1 star. I do not usually write negative reviews, but couldn't ignore all of the things that was wrong with this hotel!

Superb

Nothing Outdated, the tub had rust and the carpet was awful, no working iron even when they brought me a new one

Outdated, the tub had rust and the carpet was awful, no working iron even when they brought me a new one

Everything was dirty and stained. Broken lamp. No shower gel provided. Stay clear!

Rooms are worn out and need updating. Baseboard missing on wall and repairs needed. Main elevator dirty and carpet worn. Staff friendly and coffee good. Room price too high for the condition of property.

The staff were very helpful and pleasant. The hotel is being renovated, which it seriously needs. We would stay there again but only after the renovations are completed.

Convenient Property very tired. Thank goodness they are renovating starting on top floor. However we were on first floor. Room was clean. Beds good but everything very worn and tired. The common areas very tired. Should close and finish complete renovation. Not worth the the money spent.

Convenient Property very tired. Thank goodness they are renovating starting on top floor. However we were on first floor. Room was clean. Beds good but everything very worn and tired. The common areas very tired. Should close and finish complete renovation. Not worth the the money spent.

Rugs were very dirty and stained. Breakfast only had decaf coffee. Toilets were so low any senior would find this very difficult.

Breakfast was really good. We will come back The only thing was the staff did not clean our room .

Clean and comfortable The door was hard to close in order to engage the deadbolt

The only thing was the staff did not clean our room .

The door was hard to close in order to engage the deadbolt

Room was on the first floor. Breakfast was meager and the waffle machine broke as i was using it. Staff did the best they could under the circumstances.

Room was on the first floor. Breakfast was meager and the waffle machine broke as i was using it. Staff did the best they could under the circumstances.

The staff was helpful and took care of our needs. Unfortunately the room was worn down and ready for renovations.

The staff was helpful and took care of our needs. Unfortunately the room was worn down and ready for renovations.

The roomS (yes plural) WERE neglected. The first room had two unmade beds and trash left behind. We didn’t even look in the bathroom. The beds were made in the second room but the previous guests trash was still in the trash cans. My daughter and I both had trouble sleeping because we felt like it was dirty. This was the last room in the hotel. She said we should have just slept in the car. We had been driving for 9 hours and it was 2am so we just dealt with it. It was possibly under construction but not well kept as they worked on - dirt old carpet that needed vacuumed. I’ve never felt like I needed to tie my clothes in a garment bag to protect my other belongings from the clothes we wore in the room. We both felt so dirty.

The roomS (yes plural) WERE neglected. The first room had two unmade beds and trash left behind. We didn’t even look in the bathroom. The beds were made in the second room but the previous guests trash was still in the trash cans. My daughter and I both had trouble sleeping because we felt like it was dirty. This was the last room in the hotel. She said we should have just slept in the car. We had been driving for 9 hours and it was 2am so we just dealt with it. It was possibly under construction but not well kept as they worked on - dirt old carpet that needed vacuumed. I’ve never felt like I needed to tie my clothes in a garment bag to protect my other belongings from the clothes we wore in the room. We both felt so dirty.

The room wasvery good except the refrigerator was not cold. Looked like it needed alittle maintenance, trim around the floor . Food bed and shower were great

The room wasvery good except the refrigerator was not cold. Looked like it needed alittle maintenance, trim around the floor . Food bed and shower were great

Location and staff. N/A

Location and staff. N/A

Great breakfast and convenient location.

There's no basis breakfast like no milk, no waffle butter..

There's no basis breakfast like no milk, no waffle butter..

Clean

Check-in staff was fabulous! Could not have been better.

Check-in staff was fabulous! Could not have been better.

Hayley was very nice and helpful. She made us feel welcomed. She was GREAT! Loved my name on the TV! The snacks were great for our road trip! The shower was nice! Our room had a smell, but it got better with the fan and air conditioning on, not musty, not from smoke, maybe just stale... The carpet in the halls was very dirty, it wouldn't take very much to clean them, it could look and smell so much better! Bathroom door was awkward and heavy to use. It also slammed shut a few times and was loud when people were sleeping

Everything was great

Everything was great

Clean, quite, friendly desk lady, great location Nothing

Clean Challenge to find at night

Nothing! This place is disgusting! I am shocked Hilton puts their name on a hotel in this condition. Everything. Never again will I stay at this hotel and Hampton/Hilton are off my list of hotels to stay.

Clean room and facilities.

Clean room and facilities.

Room was spotless. Staff was utterly amazing and very helpful and very easy to deal with.

Room was spotless. Staff was utterly amazing and very helpful and very easy to deal with.

The room was clean, with conveniently available parking and a nice surrounding location. However, the breakfast wasn’t very varied — it mostly included eggs, fruit, and coffee.

The room was clean, with conveniently available parking and a nice surrounding location. However, the breakfast wasn’t very varied — it mostly included eggs, fruit, and coffee.

Clean and comfortable.

Clean room, a very good breakfast and extremely nice and friendly staff. Hotel sits up on a hill and was beautifully decorated inside the lobby for Christmas. Will definitely make this our halfway stop when we travel from Florida to Ohio.

Clean room, a very good breakfast and extremely nice and friendly staff. Hotel sits up on a hill and was beautifully decorated inside the lobby for Christmas. Will definitely make this our halfway stop when we travel from Florida to Ohio.

24 hour coffee, like the other Hampton Inn has

Wonderful team.

Wonderful team.

Everything was great

Everything was great

Good location Run dow. Not clean. Not even close to what I normally stay in when I book this brand

Second year I stayed here for a nearby event. Convenient location, friendly staff and everything was as expected.

Second year I stayed here for a nearby event. Convenient location, friendly staff and everything was as expected.

Broken desk lamp was never replaced. Stained blanket. General cleanliness of the hotel was sub standard. Disappointing as I have stayed in other Comfort Inns that were very good.

Broken desk lamp was never replaced. Stained blanket. General cleanliness of the hotel was sub standard. Disappointing as I have stayed in other Comfort Inns that were very good.

Stained carpet. Dirty furniture. Debris in all corners. No mention of breakfast or anything else at check in. When I asked for a bell cart, she said, “we only have one and I don’t know where it is.” No orange juice at breakfast. Elevator button broken. Hotel needs cleaning and upkeep.

Stained carpet. Dirty furniture. Debris in all corners. No mention of breakfast or anything else at check in. When I asked for a bell cart, she said, “we only have one and I don’t know where it is.” No orange juice at breakfast. Elevator button broken. Hotel needs cleaning and upkeep.

Convent off Hwy 20. Old. Dated. Open atrium so that you hear everything into your room from hallway and breakfast crowd.

Great room and great staff.

Great room and great staff.

Hotel is on top of a hill hidden from road and road entrance is off a one way road

Hotel is on top of a hill hidden from road and road entrance is off a one way road

Please note, Expedia’s site is not allowing me to leave a one star review for cleanliness.

Please note, Expedia’s site is not allowing me to leave a one star review for cleanliness.

The staff was friendly and helpful. However we asked for our sheets to be changed after the 3rd night and they were not. We did not have a DND on the door that day of our stay and made the request to the front desk and a housekeeper in the hallway. they replaced towels and took trash but did not change the sheets as requested. Due a renovation to start in November, it needs it - furniture that is fabric covered is pretty gross and needs deep cleaned or removed, laminate peeling off casegoods. they do a pretty good breakfast that is included and the pool was nice but some of the pool furniture is broken, check your chair before you sit down. Suited the purpose of our trip, bed was comfortable, convenient to Canton and Cartersville.

The staff was friendly and helpful. However we asked for our sheets to be changed after the 3rd night and they were not. We did not have a DND on the door that day of our stay and made the request to the front desk and a housekeeper in the hallway. they replaced towels and took trash but did not change the sheets as requested. Due a renovation to start in November, it needs it - furniture that is fabric covered is pretty gross and needs deep cleaned or removed, laminate peeling off casegoods. they do a pretty good breakfast that is included and the pool was nice but some of the pool furniture is broken, check your chair before you sit down. Suited the purpose of our trip, bed was comfortable, convenient to Canton and Cartersville.

Entire hotel is dirty. Room stunk, shower curtain was soured, floor was not clean. Breakfast area also dirty. Looking down from the 2nd floor into the breakfast area was very dirty. Air vents not cleaned anywhere in the building. very nasty. Definitely, not worth the money. Overall, a very poor experience.

Entire hotel is dirty. Room stunk, shower curtain was soured, floor was not clean. Breakfast area also dirty. Looking down from the 2nd floor into the breakfast area was very dirty. Air vents not cleaned anywhere in the building. very nasty. Definitely, not worth the money. Overall, a very poor experience.

Here is my voice. Who ever did repairs on room 120 at your hotel needs to get a little better. Now they may have just happened yesterday and you have fixtures on the way and drywall repairs will happen at the same time, but if these are your permanent repairs, then you need to really look at what you are paying for. The night stand need to be replaced and the bathroom wall needs to have repairs located to the right hand side of the toiler. It kinda makes your hotel look like it is going to be a no tell motel 4 hour nap in the future. I am a former real estate developer and if your models or if this is the best you can present, then being honest, i think the room was worth less. But, i am picky and i build retail stores for a living where no one else would see what i see. Christopher Smith….

Here is my voice. Who ever did repairs on room 120 at your hotel needs to get a little better. Now they may have just happened yesterday and you have fixtures on the way and drywall repairs will happen at the same time, but if these are your permanent repairs, then you need to really look at what you are paying for. The night stand need to be replaced and the bathroom wall needs to have repairs located to the right hand side of the toiler. It kinda makes your hotel look like it is going to be a no tell motel 4 hour nap in the future. I am a former real estate developer and if your models or if this is the best you can present, then being honest, i think the room was worth less. But, i am picky and i build retail stores for a living where no one else would see what i see. Christopher Smith….

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Good breakfast Dirty carpet in the hallway and carpet is coming up. Tv only worked sporadically.

Check-in process was easy. Lobby and entrance were decently clean. Elevator smelled like cigarette smoke. Brochures hi-lighting local attractions were from 2024, and it’s now June 2025. Room smelled like a wet dog till we turned the AC on. Almost asked for a room change but wife and kids were already unpacked. Probably should have booked at the Holiday Inn Express next door

Check-in process was easy. Lobby and entrance were decently clean. Elevator smelled like cigarette smoke. Brochures hi-lighting local attractions were from 2024, and it’s now June 2025. Room smelled like a wet dog till we turned the AC on. Almost asked for a room change but wife and kids were already unpacked. Probably should have booked at the Holiday Inn Express next door

Location was good. Staff was nice. The beds were terrible. They were so wore out. We could not hardly sleep. Woke up with cracks in our neck light laying on springs.

We arrived late, but check in was very efficient. Room was very clean and comfortable. Staff was welcoming and all were friendly.

We arrived late, but check in was very efficient. Room was very clean and comfortable. Staff was welcoming and all were friendly.

Nothing really,

The hotel was just okay. The carpet is putdated in the rooms and throughout the hotel. The bed was uncomfortable and some of the towels were stained. Also, the hotel is pet friendly. If you have an issue with barking, or pets in general, request a room that is not on the same floor.

The hotel was just okay. The carpet is putdated in the rooms and throughout the hotel. The bed was uncomfortable and some of the towels were stained. Also, the hotel is pet friendly. If you have an issue with barking, or pets in general, request a room that is not on the same floor.

The room smelled funny.

The room smelled funny.

Secluded and quiet. The clerk at front desk was extremely courteous and polite. Breakfast was usual hotel breakfast items. Conveniently located off interstate. Tried calling the hotel with their local # and never got an answer. After trying 10 times for 3 hours. We were at a sporting event and even with my room paid I still wanted to make sure nothing happened before I got there I could not get through to customer service 800# or booking.com. Very frustrating. The bed would have been comfortable but both sides had springs poking our back. The sink in bathroom was broken but had putty stuff to hold together. Carpet needs to go and install wood laminate flooring.

For the price of over $200 a night. It should be clean without stains on the chair and lamp shade. Bed is not comfortable either

For the price of over $200 a night. It should be clean without stains on the chair and lamp shade. Bed is not comfortable either

Dirty old furniture—- Worst Hampton Inn I have ever stayed at

Dirty old furniture—- Worst Hampton Inn I have ever stayed at

Quiet, easy on/off highway. Pet friendly.

Quiet, easy on/off highway. Pet friendly.

Overall it was good. The only exception was a very noisy or squeaking bed frame... The breakfast was get and the service was great.

Overall it was good. The only exception was a very noisy or squeaking bed frame... The breakfast was get and the service was great.

Great stay

Great stay

Check in was easy and the staff were friendly and professional.

Check in was easy and the staff were friendly and professional.

Poor breakfast. Stained hallway carpet. Dirty elevator.

Poor breakfast. Stained hallway carpet. Dirty elevator.

We had no housekeeping on one of the days. I was able to get fresh towels at 10:00pm after being out all day. We could not really enjoy the large screen TV because the Live TV channels were not connected to the internet. We had a very limited selection of what we could watch. Since we were taking a short vacation this is not what we were going for at all. I did double check at check-in to make sure we had an accessible room and was told yes it was. She offered to switch our room to a king room with a roll-in shower, we did need 2 beds. At check out I brought up these 3 items and was told they were short handed and that she would tell the manager. On a more positive note this hotel does offer a convenient location, plenty of parking, and was very clean overall.

We had no housekeeping on one of the days. I was able to get fresh towels at 10:00pm after being out all day. We could not really enjoy the large screen TV because the Live TV channels were not connected to the internet. We had a very limited selection of what we could watch. Since we were taking a short vacation this is not what we were going for at all. I did double check at check-in to make sure we had an accessible room and was told yes it was. She offered to switch our room to a king room with a roll-in shower, we did need 2 beds. At check out I brought up these 3 items and was told they were short handed and that she would tell the manager. On a more positive note this hotel does offer a convenient location, plenty of parking, and was very clean overall.

I will never stay here again or recommend it. The good thing is the towels were clean and good, the bedding was clean

I will never stay here again or recommend it. The good thing is the towels were clean and good, the bedding was clean

Hotel was a bit run down. Needs updating

Hotel was a bit run down. Needs updating

Hard to check in- no one answered the phone on a Sunday. Great breakfast bar!

Hard to check in- no one answered the phone on a Sunday. Great breakfast bar!

It was perfect for a overnight stay.

It was perfect for a overnight stay.

Great location. Close to many shops. Great first visit.

Great location. Close to many shops. Great first visit.

floors were not clean everything else was good

floors were not clean everything else was good

Spacious room, free breakfast & pet friendly.

Spacious room, free breakfast & pet friendly.

We enjoyed our stay. The only complaint was about the tub. It was very deep to get and out of. There was only one handle on the side. There needs to be handles in the tub on the wall. The way it is now is not safe.

We enjoyed our stay. The only complaint was about the tub. It was very deep to get and out of. There was only one handle on the side. There needs to be handles in the tub on the wall. The way it is now is not safe.

Conveniently located just off I-75 yet it has a remarkably quiet feel as it is on a hill surrounded by trees.

Conveniently located just off I-75 yet it has a remarkably quiet feel as it is on a hill surrounded by trees.

Hard to locate from hwy 20

Hard to locate from hwy 20

The breakfast was limited- bacon would have been nice. The room was tiny and crowded. The carpet in both the lobby and the room was musty smelling. The walls were dingy, the bedspread a dingy looking white.

The breakfast was limited- bacon would have been nice. The room was tiny and crowded. The carpet in both the lobby and the room was musty smelling. The walls were dingy, the bedspread a dingy looking white.

The beds are some of the worst I’ve ever felt in a hotel. The wall had some damage at the bottom that needed to be repaired. Considering there were other properties cheaper I should have gone else where.

The beds are some of the worst I’ve ever felt in a hotel. The wall had some damage at the bottom that needed to be repaired. Considering there were other properties cheaper I should have gone else where.

Bed was hard as a rock otherwise everything was okay

Bed was hard as a rock otherwise everything was okay

We have stayed at this property several times and it has gone downhill. There was no plug in the sink, the body wash bottle in the shower was empty, and there was no tray in the room so we could bring our breakfast up to eat it there. We were staying there for 2 nights and the second morning I asked the maids to give us fresh towels and empty the trash. They said no problem but when we came back to the room it hadn’t been done. The worse part was we paid $300 a night for this to happen.

We have stayed at this property several times and it has gone downhill. There was no plug in the sink, the body wash bottle in the shower was empty, and there was no tray in the room so we could bring our breakfast up to eat it there. We were staying there for 2 nights and the second morning I asked the maids to give us fresh towels and empty the trash. They said no problem but when we came back to the room it hadn’t been done. The worse part was we paid $300 a night for this to happen.

Great customer service. Incorrect charge that the front desk immediately handled.

Great customer service. Incorrect charge that the front desk immediately handled.

The complimentary breakfast was better than what is normally found. The staff was nice, polite, & helpful.

The complimentary breakfast was better than what is normally found. The staff was nice, polite, & helpful.

NA

NA

It is surrounded with woods.

It is surrounded with woods.

Joan was very helpful at check in.. everyone was nice and helpful, especially the general manager and breakfast ladies. thx

Joan was very helpful at check in.. everyone was nice and helpful, especially the general manager and breakfast ladies. thx

I checked into the first room and it had a smell. I went to the desk and asked for another room which they gave me. It also smelled but not as bad. I tried to stay in that room. I started to build conjestion in my chest and had to leave the hotel.

I checked into the first room and it had a smell. I went to the desk and asked for another room which they gave me. It also smelled but not as bad. I tried to stay in that room. I started to build conjestion in my chest and had to leave the hotel.

Good location right off Hwy. 75

Good location right off Hwy. 75

We enjoyed our stay. The property was off the road a little bit and was very well kept. Our room was clean and exactly what was advertised!

We enjoyed our stay. The property was off the road a little bit and was very well kept. Our room was clean and exactly what was advertised!

Furniture, carpet needs to be replaced. Some strong astringent smell. Expected better at a Hampton. Way overpriced for the facility.

Furniture, carpet needs to be replaced. Some strong astringent smell. Expected better at a Hampton. Way overpriced for the facility.

Convenient to interstate.

Convenient to interstate.

If I could give the staff a 100 I would. They were AWESOME!

If I could give the staff a 100 I would. They were AWESOME!

Clean, comfortable, staff great

Clean, comfortable, staff great

No hot water for first night

No hot water for first night

Definitely not up to the standards of a Hilton owned hotel and nothing like any Hampton Inns that we have previously stayed at. Breakfast selections were poor compared to other Hampton Inns.

Definitely not up to the standards of a Hilton owned hotel and nothing like any Hampton Inns that we have previously stayed at. Breakfast selections were poor compared to other Hampton Inns.

Reception was very polite & friendly. Loved the cookie at arrival. The room was convenient, clean, well maintained & had an awesome shower. Breakfast had excellent variety & food was delicious. We loved this place.

Reception was very polite & friendly. Loved the cookie at arrival. The room was convenient, clean, well maintained & had an awesome shower. Breakfast had excellent variety & food was delicious. We loved this place.

No internet available while staying.

No internet available while staying.

No internet amd wifi during staying.

No internet amd wifi during staying.

Have stayed here twice. Nice hotel, hidden but near everything. Comfortable beds, clean bathrooms. Staff very nice.

Have stayed here twice. Nice hotel, hidden but near everything. Comfortable beds, clean bathrooms. Staff very nice.

Cute little hotel. The lady who checked us in was very nice. We would stay here again anytime needed.

Cute little hotel. The lady who checked us in was very nice. We would stay here again anytime needed.

The cleanliness left a bit to be desired. I found minor debris on the carpet and the corners of the shower were dirty. The front desk staff were welcoming, cheerful, and provided good recommendations for area services.

The cleanliness left a bit to be desired. I found minor debris on the carpet and the corners of the shower were dirty. The front desk staff were welcoming, cheerful, and provided good recommendations for area services.

Well maintained with nice details in the room for efficiency.

Well maintained with nice details in the room for efficiency.

Great location and very good breakfast.

Great location and very good breakfast.

one night, good stay

one night, good stay

The staff were very friendly. Breakfast staff keep things clean and stocked. Rooms were clean, the hotel areas were clean. The only negative was that there were no towels by the pool.

The staff were very friendly. Breakfast staff keep things clean and stocked. Rooms were clean, the hotel areas were clean. The only negative was that there were no towels by the pool.

Excellent

Excellent

After a 6 hour drive, we arrived after the 3pm check-in time and was told our room was not ready. We were in a hurry to change and leave for a funeral. I had prepaid for a King room with sofa bed. 2 adults, 2 teenagers. The hotel then gave me a key to a diff room but when I asked if it was a king with sofa-bed she said no, just a king. She said no other rooms were available. I told her that was unacceptable and after a few minutes she had a room with a king bed and sofa-bed available. No info about breakfast or wifi or free waters were given. The room was not in the best shape. Bedside table was broken, shower doors were dirty. This hotel has seen better days. I usually always pick a Hampton Inn but this location did not meet the normal standards.

After a 6 hour drive, we arrived after the 3pm check-in time and was told our room was not ready. We were in a hurry to change and leave for a funeral. I had prepaid for a King room with sofa bed. 2 adults, 2 teenagers. The hotel then gave me a key to a diff room but when I asked if it was a king with sofa-bed she said no, just a king. She said no other rooms were available. I told her that was unacceptable and after a few minutes she had a room with a king bed and sofa-bed available. No info about breakfast or wifi or free waters were given. The room was not in the best shape. Bedside table was broken, shower doors were dirty. This hotel has seen better days. I usually always pick a Hampton Inn but this location did not meet the normal standards.

This hotel is in desperate need of a remodel. We have stayed at many Hampton Inns and this one was unbelievably rundown and filthy. To make it worse, we were in town for a baseball tournament and had to pay very inflated prices. We tried to leave, but there was zero availability anywhere in the area. Everyone from our team had the same bad experience and yet somehow this hotel has a 4.5 star rating?? Clearly they are filtering their reviews and I will guess this one will not be visible to the public either. We had blood stained sheets, filthy furniture, insects in multiple rooms, and a terrible musty smell throughout the hotel. The staff will try to be helpful, but they too even agreed it was old and dirty. I have multiple pictures but don’t see an option to post them here. Unacceptable hotel!!

This hotel is in desperate need of a remodel. We have stayed at many Hampton Inns and this one was unbelievably rundown and filthy. To make it worse, we were in town for a baseball tournament and had to pay very inflated prices. We tried to leave, but there was zero availability anywhere in the area. Everyone from our team had the same bad experience and yet somehow this hotel has a 4.5 star rating?? Clearly they are filtering their reviews and I will guess this one will not be visible to the public either. We had blood stained sheets, filthy furniture, insects in multiple rooms, and a terrible musty smell throughout the hotel. The staff will try to be helpful, but they too even agreed it was old and dirty. I have multiple pictures but don’t see an option to post them here. Unacceptable hotel!!

Booked two queens. Gave me a king. I have confirmation of two queens but the hotel says they have me down as a long but couldn’t give me any proof. Did not offer any help. Just said sorry we don’t have any queens available. Rude and will never stay here again

Booked two queens. Gave me a king. I have confirmation of two queens but the hotel says they have me down as a long but couldn’t give me any proof. Did not offer any help. Just said sorry we don’t have any queens available. Rude and will never stay here again

There was long hair in the bathtub and floor indicating it was not cleaned. I did not shower. We had just driven 14 hours and we were exhausted so we slept on top of the beds.

There was long hair in the bathtub and floor indicating it was not cleaned. I did not shower. We had just driven 14 hours and we were exhausted so we slept on top of the beds.

Stayed at the Hampton Inn Cartersville GA may 26-29. Terrible experience. Elevator about breaking down to my wash rag in my room being stuck in the ceiling where a light fixture was removed . My room did not have a remote to the tv so I called front desk and they said they would bring me one that was my first night . I didn’t receive my remote til Saturday . Was not happy with my stay and decided to leave a day early . Went to front desk and tried to get refund for my last day . It was 1:05 pm Sunday . Clerk told me where if WAS PAST 1200 I could not have a refund . I give this hotel a 2 out of 10. Terrible experience. I would never stay there again . I have included a picture of the wash rag stuffed in the hole of the ceiling

Stayed at the Hampton Inn Cartersville GA may 26-29. Terrible experience. Elevator about breaking down to my wash rag in my room being stuck in the ceiling where a light fixture was removed . My room did not have a remote to the tv so I called front desk and they said they would bring me one that was my first night . I didn’t receive my remote til Saturday . Was not happy with my stay and decided to leave a day early . Went to front desk and tried to get refund for my last day . It was 1:05 pm Sunday . Clerk told me where if WAS PAST 1200 I could not have a refund . I give this hotel a 2 out of 10. Terrible experience. I would never stay there again . I have included a picture of the wash rag stuffed in the hole of the ceiling

Hotel was clean and nice- breakfast could use help- but thank goodness there is place next door

Hotel was clean and nice- breakfast could use help- but thank goodness there is place next door

Breakfast wasnt good this visit. Sausage links and grits 2 mornings in a row?

Breakfast wasnt good this visit. Sausage links and grits 2 mornings in a row?

Breakfast? Under new management-white bread, grits, Unripe bananas, oatmeal packages. When we asked the front desk where the eggs and yogurt were they said the food truck did not come.

Breakfast? Under new management-white bread, grits, Unripe bananas, oatmeal packages. When we asked the front desk where the eggs and yogurt were they said the food truck did not come.

The staff was very friendly and welcoming. The breakfast bar had lots of choices and was very good. The only thing I saw that needed a little attention was the shower. It smelled musty and had some mold in the corners but other than that, it was a great experience. Thank you for your hospitality.

The staff was very friendly and welcoming. The breakfast bar had lots of choices and was very good. The only thing I saw that needed a little attention was the shower. It smelled musty and had some mold in the corners but other than that, it was a great experience. Thank you for your hospitality.

Clean, modern facility. Comfortable bed and great breakfast.

Clean, modern facility. Comfortable bed and great breakfast.

Loved the beautiful location and the staff are amazing.

Loved the beautiful location and the staff are amazing.

Very nice and clean. We took our dog and the area for him to walk was pretty good.

Very nice and clean. We took our dog and the area for him to walk was pretty good.

Everything you'd want. Lovely hotel. Great layout. Clean, quiet, comfortable, good breakfast. Hope all Hamptons are as nice as this one.

Everything you'd want. Lovely hotel. Great layout. Clean, quiet, comfortable, good breakfast. Hope all Hamptons are as nice as this one.

Very nice. Hotel is being updated. We got an updated room. Excellent breakfast excellent. The only issue is checking in at night the entrance is hidden and dark. A bigger sign is needed. Excellent stay for price. Will stay again

Very nice. Hotel is being updated. We got an updated room. Excellent breakfast excellent. The only issue is checking in at night the entrance is hidden and dark. A bigger sign is needed. Excellent stay for price. Will stay again

Very quite and in good location. Renovating so not as clean as Hamptons ysually are. Breakfast was very good.

Very quite and in good location. Renovating so not as clean as Hamptons ysually are. Breakfast was very good.

The property is centrally located and is in a beautiful setting. Staff are professional and always friendly.

The property is centrally located and is in a beautiful setting. Staff are professional and always friendly.

Excellent staff. In the process of some renovations, but still a nice place to stay.

Excellent staff. In the process of some renovations, but still a nice place to stay.

Very clean and friendly. You can tell it’s an older Hampton but they have kept it clean. It is currently being updated.

The friendly people at the front desk and at breakfast.

quick checkin. friendly. very clean rooms. pet friendly

The staff were wonderful! You could not ask for for better people. The rooms were very clean. Smelled clean. No smokes smell what so ever.

No smoking

Hotel was clean and quiet; staff was great. Really are pet friendly. Will stay here again.

Staff is friendly, breakfast and staff there is great as well. Stayed for 3 nights and the meals were different each time. Only concern is to ensure you double triple check with the desk if you are requiring your room to be cleaned. We requested our room cleaned on day 3 and we’re assured as long as we removed the do not disturb we would be okay, witnessed the front desk talk to someone in back office for our room. Arrive later that evening with a bag of towels and toilet paper on the floor outside our room, our trash and room untouched. Inquired at front desk, who called the housekeeping manager who stated we indicated we didn’t want our room cleaned…so why were there towels at the floor? The front desk girl was kind enough to move us to another room for that night.

Very clean rooms. Everyone was friendly. Beautiful property. Excellent stay. I will be back.

Room118, the last room available when we checked in late at night, is not fit to be rented out. It has mildew or mold to such an extent that it smells and affects your breathing. It is dangerous to your health and should be completely rehabbed. The rest of the hotel is definitely past its prime as well, and is in need of a significant remodel. I will not stay here again. It is not up to the Hampton Inn level that one expects.

nice and friendly staff, Hotel was very clean and breakfast was good with many options.

Noisy room next to highway. Only one washcloth for two people. cover loose on ac unit, and rattled all night.

Staff was very accomadating.

It was not to far from where I planed my event , However the room did not have the acommandation stated on the webpage .I paid for a double bed and only had one .The room smelled of dog urine the carpet had strains .The manager did give me another room with a single bed also.It was the only room left .I only stayed one night ....I was told i will get a discount and never did..I need a refund for my stay ..

Breakfast was ok and room had carpet tiles that were coming apart. Bathroom door is a barn style room which does not offer privacy or a lock

Staff was friendly. Room was clean and a decent size but out dated. Bed could have used a new mattress. Breakfast was ok. Plenty of waffles, omelettes, and sausages. But no bread, muffins, pastries, or bagels. Limited fruit selection.

Common areas not very clean. Very used and needs maintenance. High noise from other rooms. Walls and ceilings must be made out of paper.

Clean and comfortable

Not horrible but compared to other places they need to up their game.

Hampton Inn stay was great as always. We stay nowhere else.

Room was clean! Breakfast okay considering that they are still dealing with Covid. Did have to wait almost 25 minutes for coffee—both the front and breakfast stations were empty. I will stay again.

Next morning, when we checked out there was no staff behind the desk. Everyone is having a hard time finding employees but a good training would help your staff.

This hotel was very clean, comfortable, and great price.

N/A

This is the worst Hampton inn I have ever stayed in and I am a travel nurse . Breakfast was very lacking only carbs and eggs . No gravy or sausage no refrigerator for yogurt etc . Carpet old . Could hear everyone in the ground level and the housekeepers in the hall . Not worth the money . Pillows all the same . Bed hard . Safe but will not stay there again .