La Quinta Inn & Suites by Wyndham DC Metro Capital Beltway
About La Quinta Inn & Suites by Wyndham DC Metro Capital Beltway
Offering an fitness center, La Quinta Inn & Suites DC Metro Capitol Beltway is located in Capitol Heights. Free WiFi access is available. Each air conditioned guest room will provide you with a seating area, microwave and refrigerator. Private bathrooms come with a hairdryer and free toiletries. At La Quinta Inn & Suites DC Metro Capitol Beltway you will find a 24-hour front desk. Other facilities offered at the property include luggage storage and a vending machine. The property offers free parking. The hotel is 2.4 mi from Addison Road-Seat Pleasant. Baltimore - Washington International Airport is 22 mi away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel reviews collectively indicate a negative experience for most guests. The majority of the reviews highlight issues with cleanliness, maintenance, and the functionality of the elevators.
- Staff was friendly and helpful
- Location was convenient for some guests
- Dirty and unclean rooms and common areas
- Elevator issues, with only one working elevator in many instances
- 3.5/5
Good
- 3/5
Pleasant
- 3/5
The food Someone came in my room
- 1/5
The phone number on the reservation desk was out of order, the other number to the manager i left a voicemail no one called me back They really don’t care about customers! Called several times… now with my Credit card company
- 3.5/5
Comfort. N/A
- 4/5
Ok
- 3.5/5
Good
- 1.5/5
Did not step foot in the breakfast area Staff needs to check room prior to assigning it to the guest
- 3.5/5
Good
- 5/5
I had a great stay in this hotel
- 5/5
Clean an quiet safe oh an the breakfast is so amazing
- 5/5
Great and clean good
- 5/5
Exceptional
- 3.5/5
Good
- 0.5/5
Nothing I didn’t like my stay I won’t never booked this hotel ever again It was old outdated dirty smelled like marijuana & mildew. The bathroom is definitely too small & please get rid of that potty toilet it can only fit a child it’s so short update this hotel put some carpet on that dirty nasty filthy floor.
- 1/5
Everything was absolutely disgusting. Nothing was how it was in the images. Please stay away from this horrible hotel.
- 4/5
Good cheap hotel for a night, didn’t have any issues with staff or the room.
- 3.5/5
I stayed for eight straight days before I departed from the area. And consistently they were good Cost!
- 1/5
The room was clean but smells really bad. The breakfast was really bad, never used after first day stay. Non working fridge, coffe maker and the AC was very loud and blowing air directly to the bed. The check in and check out was very smooth. People smoking every were on the property and there is a marijuana dispensary across the street from the hotel and police parked on the hotel parking lot for my entire stay with his light on. Will not recommended this hotel especially with small kids
- 4/5
It was convenient N/A
- 0.5/5
Bad
- 3.5/5
Price Dirty pool
- 2/5
Also the rooms were dirty. There was lettuce on the desk, hair in the bathroom, and the trash full when we checked in to our room.
- 1/5
Mice and dirty no help every thing
- 4/5
The pool was clean and the lounge chairs were fine. The pool area needs a couple of tables and umbrellas. The breakfast was fine but wish they had better syrup for the waffles . Overall I would stay there again
- 5/5
Clean room
- 5/5
Exceptional
- 3/5
The staff was responsive. Residue of smoke was everywhere in the hotel. I had to change my room because smoke residue was unbearable.
- 1.5/5
An okay place to stay for a night but not for this price, maybe even 50 dollars a night is too much. Not really clean, dust everywhere, very loud AC.
- 1/5
Location & front desk personnel Run down - dirty
- 1/5
Run down needs work overall
- 3/5
The breakfast is good for stay. The staff gets more pleasant as I stay more. Well, still thinking, there are some things but not worth mentioning after having been here a fortnight total this year.
- 3/5
The breakfast is good for stay. The staff gets more pleasant as I stay more. Well, still thinking, there are some things but not worth mentioning after having been here a fortnight total this year.
- 5/5
very comfortable
- 4/5
It was cool enjoyed it nothing bad
- 5/5
Other than that, everything looks good
- 5/5
I recently stayed at La Quinta Hotel and overall had a positive experience. I checked in late & as I inspected the room, I noticed there was a leak coming from the sink. I reported the issue to the front desk & he was very understanding, informing me that since it was late, maintenance would come by the following morning to repair it. Although I did have to follow up with the front desk the next day, I was satisfied that within about 10 minutes, maintenance arrived & fixed the leak without me having to change rooms. I especially want to recognize the front desk night auditor for taking my concern seriously, not disregarding my complaint & handling the situation professionally & respectfully.
- 4/5
Definetely appreciate the free breakfast
- 1/5
Hotel was not very clean. Needs a lot of improvement.
- 5/5
Great
- 5/5
Everything is good
- 2/5
We had to fix toilet in room and the shower was a real hard pull to turn on. Breakfast was minimal. Hallway carpet needs to be cleaned or replaced. Walls were thin. Outside was filthy and back door to hotel was broken and open at night.
- 5/5
I had a wonderful stay at this hotel. The room was very clean, comfortable, and well maintained. The staff was professional, friendly, and always ready to help with a smile. The location was convenient, and the overall atmosphere was peaceful and relaxing. I also appreciated the excellent customer service and attention to detail. I would definitely recommend this hotel to anyone looking for a pleasant and comfortable stay, and I look forward to coming back again.
- 5/5
Room was clean , great location, service was great
- 5/5
It was a great experience
- 2/5
Mal aseo y olor a marihuana.
- 1/5
bedbugs
- 3/5
Not super clean. Breakfast was minimal and not well stocked. Staff very helpful but limited. Requests for clean towels and sheets ran into delays due to limited cleaning staff. Lots of smoky odors in the halls and grounds. AC on one side of our suite wasn’t working, TVs were tough to figure out, one was in Spanish.
- 3/5
Breakfast was fair. Staff very polite. The surroundings of hotel was dirty...trash everywhere, dead animals. We arrived on Sunday with trash cans full. On Monday was a little better.
- 3/5
Elevatore and some balcony stings
- 5/5
Clean room
- 1/5
The picture is in the room do not match
- 1/5
Dirty, outdated, poorly maintained
- 3/5
1. WATER DID NOT GET HOT IN THE SINK - COULD NOT STOP UP THE SINK TO BIRD BATHE. 2. ONE ELECTRICAL SOCKET DID NOT WORK NEAR SINK AREA. 3. THE WATER DID NOT WORK IN THE TUB. 4. TELEVISION CHANNELS DID NOT WORK COULD NOT GO TO CHANNELS OR APPS. 5. THE TUB HAD PAINT IN IT LOOKED LIKE THEY WERE TRYING TO MAKE IT WHITE, IT WAS A GREY COLOR.
- 1/5
There was obviously some sort of recent flooding event. The entire floor and the room smelled damp and musty. The carpet in the room was beyond worn and ratty. Terrible experience.
- 1/5
The rooms are very dirty and smells bad. There was Rats running around the room 🙄🙄. The hall hallway smells awful
- 5/5
Best service, good people, good food
- 4/5
Place was ok.
- 2/5
Ass
- 2/5
The place is in bad shape. The Hallway reeks of wet carpet
- 4/5
There is plenty of parking areas around the hotel and the parking lot is monitored. The property had trash around the front of the building that took away from the inside appeal of the building. The staff is very helpful and welcoming.
- 1/5
This is the worst hotel I have ever been to! My room was disgusting! There were stains on the bed sheets, stains on the wall, stains in the bathroom. The front desk staff was not the friendliest either. The breakfast was the worst hotel breakfast I've ever eaten in my life. Not to mention the hotel isn't in the best area. I had a terrible experience.
- 2/5
The curtains in the room were all torn and the a/c did not keep the room cool. We set it low and were still not comfortable. The pull out mattress had a ton of nasty stains. The breakfast was awful! i expected more from a La Quinta! The eggs were total rubber. There wasn;t much options either like a typical La Quinta. The waffler area was so dirty and covered in batter. We paid way too much for this room. thankful we only booked 1 night!
- 3/5
The staff was very friendly and helpful. The quality of the room was lacking, but it is an older building, so it's not terrible. The whole place smelled like cigarette smoke.
- 5/5
Parking was great. Clean room. Friendly staff. Temps in room were comfortable.
- 3/5
The rooms were clean, but there were bags with trash outside many rooms. The elevators don’t look like they have the proper maintenance either. Extremely disappointed with this La Quinta location.
- 2/5
Unfortunately, this property was very disappointing. We had to switch rooms three times due to issues including ceiling water damage, a broken toilet, and a broken thermostat. Several advertised amenities were either inaccurate or unavailable, including the breakfast photos, guest computer/printer, and overall gym condition. The gym had a roof leak, poor lighting, and a bucket placed to catch water.There were also multiple loud barking dogs on the premises, and the hotel appeared to have some guests using it as long-term housing. Overall, this stay fell far below the standard I expected from a Wyndham-branded hotel, and I was disappointed by both the condition of the property and the misleading online listing. On a positive note, staff seemed apologetic at the condition and helped as much as they could. The parking was plentiful without an additional fee.
- 5/5
Everyone was pleasantly helpful
- 1/5
Staff was helpful but this is rundown property. There was a unbearable smell of cannabis all over the place. Bath full of mold.
- 4/5
The property seems to be getting old and worn out.
- 2/5
Well… Bathroom faucet almost didn’t work, lobby had a strange smell, only good thing was the parking was convenient.
- 3/5
The room was big for a handicapped person. The staff is nice especially the guy who helped my husband. Air-conditioning was good and parking was good. But the hallway going to the room smelled of smoke. The breakfast was ok.
- 4/5
It was alright. Stay here most every time and the staff have been awesome
- 2/5
The worst breakfast I have ever had at a hotel. The breakfast area was unorganized
- 3/5
Check in is at 3. I got there at 4 and they had to call housekeeping to make sure there was a room ready…?? Luckily there was exactly 1 but it had no pillowcases or towels. Then, there card maker was broken so the manager had to go to everyone’s room and unlock it for them.
- 4/5
The hotel was comforab
- 1/5
This hotel is the worst. I felt unsafe. I felt nervous the whole time.
- 4/5
The shower was broken and nobody was a the front desk.
- 5/5
I stayed in the all en-suite room it was pretty clean the staffs are helpful. Breakfast was good. I will highly recommend to other anticipating guest.
- 5/5
Outstanding service!
- 4/5
I was not happy when i decided to shower in the morning and there was no soap or shampoo in the bathroom at all. Both dispensers were completely empty. I pretty much just washed up with warm water.
- 1/5
The hotel was completely run down and the rooms were in poor condition. The rooms looked under construction and the bathroom walls were filled with mold. The bathtubs were all peeled, unacceptable. For it to also be a non smoking room it reeked of smoke. I politely went to the front desk to switch out the room and the receptionist took me to 2 other rooms and it got worst. The owner must do better because this is not a good representation of the Laquinta brand. They should not be asking for a deposit, instead they need to pay the customers a deposit to stay there. Just shut it down. It gives shelter or rehab facility. Just being honest. Don’t stay here!!! We checked in and checked right tf out !!!!
- 3/5
The entire facility needs an upgrade.
- 4/5
The rooms are nice and comfy. The parking lot made me nervous when I pulled up because of unusual activities but the staff let me know it was a safe environment.
- 3/5
L
- 5/5
It was a clean and spacious room.
- 2/5
This property was definitely not up to par with their rating. It felt like they’re maximizing profit over actual quality. Right away the girl at the front desk was not very helpful, she seemed young but confused. When checking in we were not told how many rooms or how many beds she just gave us the price and wanted us to swipe the card. We booked a one night to room stay and she tried to give us a room with two beds instead for almost the same price as our intended stay, when we try to fix it saying that “these people came and want to leave now and want a refund they don’t like the price”, we called Expedia to try to get the issue fixed and every time our customer service agent will try to call she would just send the call to voicemail / hold without actually picking it up. The manager was able to accommodate us to a second room, but it wasn’t not much of an upgrade. Our room had patches that had not been painted over and the shower did not work at all. There was mold above the showerhead, and the shower looked like it was on its last leg coming off of the wall.
- 5/5
The room very clean, the parking very good and the staff, they are very nice
- 4/5
Nice
- 2/5
The are was close to my event but cleaning was terrible nasty room the smell. I don’t think I would recommend.
- 2/5
Major Concerns: Cleanliness Issues: The room was far from clean. The floor had not been properly vacuumed, and I was horrified to find visible stain marks on both the bedsheets and the comforter. Strong Odors: Upon entering the property, there was an overwhelming and unpleasant odor of cigarette smoke throughout the lobby and inside the elevator. It was very off-putting to be greeted by this smell immediately upon arrival. Room Location and Noise: We were assigned a room directly next to the laundry room, which made for a very noisy stay. Furthermore, the noise levels in the hallways were unacceptable, with other guests talking loudly well past 1:00 AM, making it impossible to get a restful night's sleep.
- 5/5
Good
- 2/5
First room linen stained, hair on beds, and hand prints all over the headboard. 2nd room smears on the wall and dried food on chair and stained towel.
- 5/5
They was nice
- 1/5
The area felt unsafe , the property was dirty and smelled like smoke and Marijuana around and inside the hotel. The staff was unprofessional listening to vulgar music and no uniforms. The hallways to the bedrooms smelled badly just as in the bedrooms , the keys kept on giving us issue to enter our own bedrooms while we were there and had to have one of the rooms switched because of that issue.
- 2/5
Broken and rusty shower
- 5/5
I love errything bout it
- 4/5
We had a very pleasant three day at the hotel. The only drawback was a slow elevator. The gym was a plus.
- 2/5
It’s a rather “rough” area and property reflects that. I think there are a few long term residents and they don’t seem to care about the property.
- 5/5
Everything was EXCELLENT!!!
- 1/5
The hotel in general isn’t clean the hallways smelled like cigarettes. The first room I got was so dirty the bathroom tub was peeling and it wasn’t clean at all. The second room was a little better but still not clean and there was mold on the bathroom walls. All in all this hotel needs a good cleaning and they need to enforce no smoking. The hallways smelled really bad
- 5/5
Good value for the money.
- 2/5
There could be more breakfast choices maybe things different everyday….. The tv didn’t work the whole time we was there and smoking right at the door when there’s people allergic to it isn’t fair…. And the rooms and bed could be better beds moved screws fell out of it
- 1/5
The air condition was almost dangling from the wall. The toilet was clogged, half was converted to shared apartment to bring in profit to management, bedspread wasnt changed in 4 days, a lot of fighting in the complex, folks smoke weed everywhere. And yet they have the audacity to charged full rate as other hotels.
- 2/5
Additionally, the room phone was not working, so I had to call the front desk from my personal phone to request extra towels. I was told someone would bring them, but no one ever came. The next morning, I had to go to the front desk myself to ask again, and there was no apology for the inconvenience. Overall, the lack of cleanliness and poor customer service made our stay unpleasant. I would not choose to stay here again.
- 3/5
It was ok for a nights rest. Didn’t even use the internet. Or the pool. Waffles were good.
- 1/5
Room is not clean. Hallway stinks. Room wasn’t cleaned properly after the previous guest. Staff is good. Business friendly. WiFi is slow.
- 1/5
Room flooded, no towels one day than no wash cloth the next found a rat in the room breakfast garbage and not clean area
- 4/5
Nice
- 5/5
All was great
- 5/5
Great location
- 3/5
Room and hallway was dirty, breakfast was a mess, hotel full and not staffed accordingly
- 1/5
Room didn’t look like pictures, smelled like smoke in my room and had smoke burns on the couch and bedroom night stand
- 4/5
For price it was nice, clean room, friendly staff.
- 2/5
Smelled funny. Our room wasn’t the cleanest and had a hole in the door in the bathroom. Front office staff wasn’t very nice
- 2/5
I mean its the LaQuinta inn. Lol. Its a ghetto not so clean hotel lol
- 5/5
.
- 3/5
Breakfast was definitely lacking. Just dried eggs and rough looking sausage links. 1 waffle maker that people were fighting over. Hallway smells like weed and microwave didn’t work but it was a place to sleep.
- 5/5
Everything was amazing, breakfast was extraordinary, and the area was good too.
- 5/5
Yes
- 1/5
The room was filthy. The sheets were covered in brown stains. They were not helpful with remedying the issue.
- 5/5
Great staff, great room and great breakfast
- 3/5
The floors were not cleaned at all in the room we stayed. They were very strict and dirty. Where the coffee tray was was also very sticky underneath. It was clear the room was only cleaned around areas and not actually throughly cleaned.
- 5/5
Everything was great, no complaints
- 4/5
Great service
- 1/5
Once i entered my hotel room the sheets had blood staind on them and there were roaches all over the room. I went to the clerk in the frontdesk and was given sheet to change the bed myself instead of having house keeping do it for me.
- 4/5
⭐️⭐️⭐️
- 5/5
Love it
- 2/5
I think it was very disgusting and disrespectful to have what seems to be a homeless services clientele of some sort, while trying to provide a regular hotel service, the rooms and the elevator smelled like a smoking area. There was also roaches in one of the room that we stayed as a family.
- 2/5
Room had used towels. Property was in a shady area.
- 4/5
The room was clean, the tv is not smart tv
- 1/5
the manager was very rude unprofessional I will need go back to that location again
- 1/5
Horrible
- 3/5
Clean up around the grounds full of dogs 💩 poo
- 4/5
The sprinkler in the shower was rusty, as was the pipe around the shower floor. There were cracks in the furniture, and huge spots all over where the drywall was patched but never painted. Breakfast was lackluster. Oat bran muffins, waffles, cold sausage and overcooked scrambled eggs, Bagels, toast, sweet cereal. Nothing healthy. They kept running out of coffee. Same breakfast every day - no variety. There was only one wafflemaker and it was quite a wait to be able to make one. The restroom near the lobby, had a full length mirror so that when you used the facility, you could see yourself. Creepy - who wants to see themselves use the facility? We will never stay at this hotel again. This was our first experience with this chain...and our last. Very disappointed
- 1/5
Amenities , the tv did not work bed was stained
- 1/5
You should probably call an inspector or something , and aside from having German cockroaches on multiple floors , the rooms are busted and dirty!!!! It was extremely unsanitary and I felt far from comfortable laying my head there.
- 5/5
Kool
- 3/5
Room was dirty, bathroom, especially shower and floors were dirty, bed sheets were stained
- 2/5
The swing latch to keep someone from opening the door was broken. The heat was broken. We could not turn it on. I reported it to the front desk but no one came to check while we were there.
- 2/5
Smaller of majunia everywhere worse part was the dog poop all over the sidewalk even at the enterence way. Gross.. when we mentioned it they said they can stop people from doing it!
- 4/5
Its good. thanks
- 5/5
Very clean, nice service
- 4/5
quiet. room was okay i did see one roach this morning but that was about it
- 4/5
The best
- 2/5
Very old and run down building and furniture.
- 1/5
First room had no hot water and roaches in bathroom . 2nd room no hot water and tv wouldn’t connect to cable
- 1/5
I was only to pay $95.13 and I was charged $96.26 and $100 security deposit. So was charged $196.26 for my room
- 5/5
Amenities
- 2/5
the noise was unbearable, the room next to mine played loud music all night long and continued the next morning, i reported it and it never stopped.
- 4/5
The breakfast was good and the stall were very friendly.
- 2/5
Hotel felt dirty and deteriorated Hotel guests were very loud throughout the night woke me up several times
- 2/5
Not clean and safe
- 1/5
Staff and room was horrible!! Bedspread had blood droplets and so did my kids sheets on the opposite bed! When I spoke to the staff about it, the only resolution they offered at that time was to send me a fresh comforter but no staff available to freshen up my room! I WILL NEVER STAY HERE AGAIN!!!!!
- 5/5
Was not was not happy about the $100 deposit however it was okay
- 5/5
Decent breakfast option like Waffle, Bagel, breads, muffin, etc. Property looked clean, rooms were clean. Literally 2 min walkable distance to Panda express, McDonald, Wendy etc. Safe location and near to Washington DC museums. Would book again in future.
- 1/5
This stay had to be the absolute worst hotel I have ever been to. The pictures that are posted on this website has to be old. The rooms look nothing like the pictures. I was extremely disappointed in this stay. Once on the elevator to go to my floor there was a funny smell like an odor. Then I reached my floor there was a very strong smoke smell right when you got off the elevator. (And this was a non smoking hotel supposedly.) I noticed in the room there was a stain on the lamp shade, a the side of the wall I let the housekeeper know regarding this then it was the sheets! The last issue I seen was ROACHES !!! Once I seen that I packed all of my belongings up and checked out. This place is absolutely no place to stay with family or even alone. The breakfast was basic stuff was sitting out uncovered. The dining area looked dingy. It was just a horrible, horrible experience. I would not be returning ever ! I contacted hotel management regarding this issue asap! Also they allow pets here as well. All walks of life I see is allowed
- 1/5
There was someone throwing a fit everyday very loudly, a fight everyday, they deactivate your keys everyday, a lot of homeless people hangout in the lobby, elevator barley works, not the best neighborhood as there’s cops everywhere because of how sketchy that part of town is.
- 1/5
Roaches everywhere. By far the worst experience I've ever had at a hotel. Roaches where literally crawling everywhere in the bathroom, under the bed, and on the tables. Immediately left after that. Attempting to get a refund
- 5/5
There was no way to control the room temperature!! Other than that it was perfection !!
- 2/5
Pros: Had a gym (hadn’t been clean in months in seemed….but there was a gym), there was a free breakfast, location was convent but it is not in a great area and when night time begins you probably shouldn’t be walking out alone, and that’s all for the positives. Cons: Water was dripping from all floors in the stairway, there were roaches (not a lot but I certainly saw one scurry across the floor, the shower had an attachments that you had to use to wash because the shower head didn’t work, and overpriced for what you get. This should be labeled as a motel not a hotel and the fact Wyndham claims these hotels drops their entire luxury quality.
- 1/5
Infested with roaches and the floors stay sticky and dirty
- 1/5
Very dirty facility and tv and phones didnt work. Left and went somewhere else.
- 1/5
roaches, and staff this one young lady is very rude and nasty all the time, i was going there quite often, and never again
- 3/5
Front desk staff very friendly and helpful. Was in town for football game, so there were lots of guests but only one elevator was operational so took a long time waiting for elevator. Used steps and had to carry luggage up and down steps. Room was average, AC/heat units didn’t really work. Holes were patched in walls. Bathroom was extremely small and cramped. Tiny mini fridge in room
- 1/5
I got to hotel and they said that y’all canceled my booking I never asked y’all to do so I told y’all that I only wanted to cancel it if I could receive a full refund when I arrived to hotel they told me y’all called and canceled my booking
- 3/5
The room was a lil iffy.. spots was on sheets, light on end table didn’t work! But service and breakfast was good!
- 5/5
the room wad clean and very large. The breakfast was great. Loved the waffles
- 5/5
Room was very spacious
- 4/5
Location
- 3/5
The hallway smelled like smoke, the phone in the room wasn’t working—or even attached to the wall—and we had cockroaches coming in and out through the door and bathroom. We went to the continental breakfast at 9:00 a.m., and everything was gone. The only items offered were waffles, muffins, and fruit. On a positive note, the staff was nice, and check-in and check-out were easy. IHOP is down the street, and the stadium is about a 40-minute walk away. That said, I would not stay here again. Country Inn & Suites is across the street and located near restaurants, which would be a much better option.
- 5/5
Good reception lady good services abd they are very supportive
- 3/5
Room was not the cleanest one, however the linens were clean. It may be that whomever painted last didn't use a drop cloth and the paint droplets looks like dirt on the darker floor. My standard additional door safelock tool for security didn't work on this door as the prongs were not spaced enough. Would suggest to bring a door stopper instead. Bathroom is showing some age and the walls had some suspicious stains.
- 1/5
The 1st room had roaches . The 2nd they move me to LITERALLY HAD A MOUSE in it. The 3rd room seriously had a pile of CAT FOOD on the floor by the air conditioner unit.
- 1/5
Roaches roaches roaches roaches roaches roaches roaches roaches roaches roaches
- 2/5
The staff was great, but the room was full of cockroaches.
- 4/5
It was good for one night... The smell of the room when entered wasn't pleasant.
- 1/5
I had the worst experience ever when I stepped inside this hotel and it was totally unfair because I was not able to get my refund back when I never even got the chance to get keys to the room and I paid upfront which I can't do always but someone blessed me, so I called myself doing the right thing. But the young lady at the Front Desk lied to my face; meanwhile I did what she told me to do in order to get the proper action done with my issue. The young lady whom I spoke with at horels.com told me that she spoke with the General Manager from the Property and it was told me which now a whole different lie because I was told nobody from Management was in the building to help me with my issue I was having but now all of a sudden when it is hotels.com policy now the General Manager has appeared so I'm confused; upset; and very much unhappy with the staff; their lack of accountability which says a lot about this Brands Misson and Values because in my personal option neither one of them was met. But thank you all so much for showing your true colors to me and I give you my very word that U will never patronize this establishment ever again and I will be reporting them to the Better Business Bureau to express my concerns with them. Thank you all so much for your time in reviewing my review.
- 5/5
Perfect
- 1/5
I was given a key to someone else room I walked into the room the guy scared they day lights out of me. The 2nd room had an rodent inside the shower I just left I felt very uncomfortable.
- 5/5
Good
- 3/5
AC fine, room adequate
- 1/5
Staff is trash
- 3/5
Room had dirty socks under sink cabinets
- 1/5
The room had roaches, multiple people having outside and I was woken up by something that sounded like a domestic violence incident in a room near me in the middle of the night. The shower also didn’t work. Luckily I was only there for a night
- 5/5
Excellent
- 2/5
Ran down and outdated. Not very clean.
- 3/5
So the property itself is not in a bad location but when you’re spending 100+ dollars a night or you’re trying to entertain company, you don’t want paint dripping on the floor, awkward looking space in the room, obvious signs that a makeover was done, but it wasn’t done well and this hotel screams that. Things like putting a regular chair where a sofa was, no divider between the sinks and the main room where the sinks are not in with the bathroom, toilet or shower, this was basically a motel six inside with an elevator, security cameras, and a pretty lady at the front desk. If you’re trying to entertain for an evening of romance, this is definitely not the place. You can, but my guest felt like she was staying at a hooker motel and I didn’t like that field not for the money that was spent. There’s a time in a place for those type fantasies, but this is definitely not the place for that kind of money in that particular neighborhood.
- 3/5
There were roaches in the rooms. The door on the shower was off track. The whole place smelled like weed and cigarettes because people were smoking in front of the doors. The elevator was not safe and the breakfast was horrible. The only positives were the size of the rooms and the staff at the front desk was pleasant
- 1/5
The room was terrible and the workers where terrible
- 1/5
Unkempt property. Unsafe. People were loud, arguing, banging on walls. Marijuana smell throughout the entire hotel. Food was rubbery and terrible. Trash in the parking lot. Holes in the wall. Stains in the furniture. It was just overall, Gross!
- 2/5
Room wasn’t very clean nor up to date. Peeling paint in the ceiling, mold spots in the bathroom ceiling. No running hot water. Either cold or warm. Smelly hallways. Listing said buffet breakfast,NOT regular continental breakfast. The hotel needs to invest in the up keep/remolding. Upon entry of my room, I had to kill some kind of bug that was resting on the window curtains.
- 4/5
Yes
- 5/5
Good location and staff
- 5/5
Spacious bed, privacy and great breakfast.
- 2/5
The hotel is run down, the elevators don't show what floor display is missing, carpet in the hall way are dirty, smells like mold, the room was good size but dirty, cockroach, seat in room dirty, found a French frie on the corner leg of the beds, bathroom door couldn't close. Parking is good and good food options close by.
- 5/5
Rooms were clean and staff remained calm dealing with a difficult guest,
- 5/5
Thanks
- 1/5
Found a roach in my room after checking in
- 3/5
Fix the elevator
- 4/5
Shower door had a missing handle and, bugs were on the floor. Also more than 1 bar of soap.
- 5/5
everything good
- 1/5
I walked into the room to a dead roach. bathroom was small and shower rails were rusty. beds were squeaky and hard. definitely would not recommend this hotel. yes, it was close to northwest stadium, which is why I booked it initially but utterly dis satisfactory.
- 5/5
This hotel is in the perfect location for people who are looking for a hotel close to Northwest Stadium to see the Commanders. It is reasonably priced and clean.
- 3/5
Did not eat breakfast
- 1/5
Roaches in our room, electric boxes with no face plates and wires exposed, dangerous broken items in room like door stopper and towel rack.
- 1/5
This was the most disgusting hotel I have ever stayed in. What an absolute joke this place is
- 5/5
Very clean room and very courteous staff
- 2/5
The location is not ideal
- 1/5
The hotel staff is unprofessional, the room I booked was taken, there was no TV in the downgraded room and the TV was broken.. the list goes on DO NOT SPEND MONEY HERE.
- 5/5
Staff were very accomodating helpful to handicapped veteran, assisted w taxi service and were just very nice to deal with They are upgrading their property very nicely and have services, dinining options Home Depot nearby, very handy for an exhibitor type like myself avoiding the hedge fund priced National Harbor facilities...DW Stern literal and real road warrior...
- 5/5
Great breakfast and wonderful staff
- 5/5
Good
- 4/5
yes
- 1/5
Roaches in the room and shower didn’t work. Got moved to a different room and there were kids screaming all night. There was damage to ceiling and other areas of the room
- 5/5
Very quiet, chill any questions I need was answered very affordable. Would like to come back again another time
- 5/5
The hotel was infested with roaches
- 5/5
Good in average
- 5/5
It was fine for the most part
- 2/5
There were roaches in the room, no noise cancelling through the door, the sink smelled like something died in it, the elevator was sticky and smelled like alcohol, and the shower took 10 min to get warm. The air conditioning and staff were great.
- 2/5
Dirty bathroom.
- 4/5
It was a little outdated couch was stained in the room toilet didn’t work right away. Had to call maintenance and it took over a hour had to call back. Front desk staff was amazing.
- 1/5
I didn’t like how the elevator don’t work it was nosy couldn’t sleep hotel smelled like smoke it was awful
- 4/5
The bathroom was quite small, and there was an insufficient supply of shampoo and soap, which were also not adequately arranged. Additionally, the toilet seat was broken, making it inconvenient to use. However, the staff were very welcoming and respectful, which helped to mitigate the discomfort we experienced.
- 3/5
Overall OK for 1 night.
- 5/5
Room for as fine. L ft before breakfast.
- 3/5
Room had a musty smell, 1 of the 2 elevators didn’t work - wasn't working when we stayed last month - and the blanket was as thin as a sheet. Rated as ok because of location and friendly staff.
- 3/5
The elevators were broke. Well one worked. The rooms water didn't turn on for the cold side. Overall could it have been better? Yes. But the price was great so I guess you get what you pay for
- 3/5
Rooms was clean.. staff pretty friendly .. but no remote to tv or door on bathroom! Remote not major deal.. but really no bathroom door!
- 4/5
Room was clean, beds nice, front desk staff awesome. Breakfast was terrible...no coffee, no juice, eggs were cold, out of tons of stuff, staff didn't refill, no spray for waffle maker.
- 1/5
Bed was detached from the wall and very squeaky… water in the sink was cold… when I turned on the shower the knob fell off… O discussed this with the front desk reminding them this is the 2nd horrible experience that I’ve had. Really these rooms should not be priced at $100 when they have lap these defects!!!
- 5/5
It was great
- 2/5
Upon walking into the room, the floor was not clean. One of the dead bugs I noticed was a roach. The shower looked like it had just been used and when I went to the bathroom at night, there were roaches scattered when the lights came on. The bed was comfortable. I did not take advantage of the breakfast.
- 1/5
The room was clean. However, there were roaches that were coming out of the door frame, which I did not like the breakfast was trash. The cereal was stale not too many selections and the eggs came out of a container, and the sausages were dry AF. Maybe they should add water when they’re steaming them to help maintain the moisture, which I don’t even think should even be a thing.
- 1/5
Room was dirty. Furniture was soiled, coming apart and stained. No hot water when showering. It smelled of weed
- 5/5
Great clean room. Everything worked. Thank you.
- 1/5
I had roaches in my bedroom and bathroom. Floors and bathtub were not clean. My bathroom door randomly locked on its own so I couldn’t use it. The breakfast was subpar and not good. The staff seemed nice enough but did not care about you nor give me true customer satisfaction vibes. The property was unkept and dirty.
- 5/5
The location was under renovations in their gym area, the outside of the building had a lot of construction garbage. The staff was friendly but there was a lot of noisy neighbours be sure to bring earplugs.
- 5/5
It was great
- 3/5
This property like all other Wyndham are a low budget , room was dirty ( finger nails in bathtub ) tooth picks under bed. One guest had his new car wheels/rims stolen car on soda crates. It reminded me of a section 8 hold over until housing found. Breakfast was coffee, sausage, eggs. Juice machine broken , low grade level of food. Would advise not to stay there unless you can’t find a hotel.
- 2/5
The staff is very nice here but the rooms are so dirty my socks turned black
- 4/5
Clean room and supportive staff. However, there was some noise in the hall way even during night and early morning.
- 4/5
The staff was polite and informative. The availability of food and stores is amazing.
- 1/5
Not as described! They have bed bugs at this location!
- 1/5
Rooms not clean and has roaches really bad. The hallways smells really bad. I checked out the very next day at 5am. I will never go back there.
- 2/5
You can tell they are trying to renovate. Our room was clean but you could see the patch work they did. Also woke up to roaches in the bathroom. Alot of homeless people. Room.not worth anything over 50 dollars
- 3/5
The room was okay just need to keep it clean
- 3/5
Room was very spacey bed was great and all. I just woke up this morning and found a roach in the sink and that made it feel disgusting
- 3/5
The thermostat obviously was not working, couldn't change the temperature in the room.the remote to the TV wasn't working. Had to change the channels on the back of the TV and he water in the shower was barely Luke warm. Ran the water for 5 minutes with no change in temperature
- 1/5
Unfriendly customer service very judgy!
- 1/5
It wasnt the nicest place to stay
- 1/5
Cockroaches and bugs throughout the room. Paint splatter on the floor all over the room. Toilet seat had stains. Some of the furniture had damage. During Buffett drink machine was broken. Only beverage available was coffee. Not water. Damaged elevator. Very slow. Felt like I was staying at a motel. Will never stay again.
- 1/5
We did not stay more than 5 minutes.Room was filthy. Bedding was staind and or dirty. Rented 2 rooms and first thing my parents saw was a cockroach and our room the linens were noticeably not changed and we were 100% sure after checking that we had bedbugs in our room. DO NOT STAY HERE!! Recommend a Hilten Hotel. We stayed at the closet Doubletree. Highly recommend, clean rooms, decent restaurant, VERY friendly staff. Enjoyed our stay!!
- 1/5
Water was leaking from everything and everywhere roaches were everywhere very unsafe
- 5/5
Great place to stay and very helpful and approachable staff. The only downside was that the exercise room was undergoing remodeling and there was a very limited number of exercise machines.
- 3/5
There was only one working elevator and the one that did work, was iffy. The hallway on my floor had trash piled up in the corner. The gym was out of order. In the bathroom, there was hair in the corners of the floor and mold in the corners of the ceiling. The Motel next door kept negative the traffic
- 1/5
Wouldn’t recommend!
- 1/5
This property was in a terrible state. It smelled dirty, and the walls had holes in them. The hotel was infested with roaches, and they were everywhere—on the floors, walls, and countertops of my room. The bed linen had burn holes in them, and the bathroom in my room was extremely unclean and unsanitary. To make matters worse, people were gathered around the facility, as if they were having a parking lot party.
- 1/5
This place was a nightmare from the moment I arrived. I checked in and immediately checked out. The room was infested with bugs, there was no door on the bathroom. Through the elevator shaft, you could literally see trash and foul puddles of water. There were people loitering. I did not feel safe or comfortable for even a minute. Save yourself the trouble, spend your money elsewhere. This place should be shut down.
- 1/5
I booked this hotel for a last minute getaway and was met with roaches, both dead and alive. The elevator was slow, as only one was working, and I was on the 3rd floor.
- 1/5
Used by locals for short stays, Many construction issues are incomplete in the hotel. Smells like dirty mop water
- 3/5
Great for the purpose of going to a Washinton football game
- 4/5
I don't like renovation work on same floor I stayed 😒. It smells painting.
- 1/5
Got there. Checked in, AC didn’t work in a room, front desk was great and changed my room for me, however getting off the elevator and on the 2nd floor there was a very strong chemical smell. It was so bad after 20 minutes I had a headache. I gathered my things and the front desk was nice and refunded my stay
- 1/5
We arrived and found that we were not put in the type of room requested. It was an inconvenience to switch. When we were switched, we were put in one where the smoke detector went off every 30 seconds as there was no battery in it. When we requested to be moved, we were told that if we could stay up till 1 AM, a new person was coming on shift that would “disconnect the wire to make it stop.“ When I told them we could not wait up that wrong nor could we go to sleep, we were told that we could get ready for bed and leave the door open for the night guy too quietly come in to fix it. I was dumbfounded by the response. We asked if we could at least be temporarily moved to a different room until the smoke detector was fixed and were given a room that had not been cleaned. When I went down to tell them that the room was dirty, there was a domestic fight in a room above and in a matter of minutes, there were three police cruisers in the driveway. The only good part about it was that they refunded us our money as I told them, I did not feel safe. We moved a few blocks over to another hotel and things dramatically improved. I feel the hospitality industry changes when owners start to allow people to live at the hotel as opposed to just visit. I hope your experience is better than ours.
- 3/5
Lots of trash around the outside of hotel. Cockroach in the room
- 1/5
The hotel is unkept, elevator, gym, pool were out of service. Stayed here to be close to stadium. Never again! The worst part of my stay were the roaches. Keep looking, don’t stay here.
- 5/5
Pool hrs should be longer
- 2/5
Walls were dirty. Only one elevator worked.
- 1/5
I did not like my stay...there was only one working elevator while both of them had the floor indicator ripped off. The 4th floor I was on smelt like smoke and the breakfast wasnt that good neither.
- 2/5
Get the place up to speed with plumbing and air condition
- 1/5
We didn’t stay- we left immediately when we walked in a room full of roaches & bedbugs & prayed that we didn’t take any of the critters with us. The hotel smells like weed. Fortunately we had family in the house and were able to stay with them at a huge inconvenience but as an emergency option. This building should be shut down!!!!! I wish I took pictures but I just couldn’t get out of there fast enough.
- 2/5
Only one working elevator. Our first room didn’t have a luggage rack. The furniture was really old and worn.. two of the pillows on my bed were flat as a pancake. My daughter kept hearing noises near our snacks we had on the table, The next morning she saw a mouse in our room. When we talked to the manager, we were given one credit of $ 78 for our four night stay and another room on a higher floor. 5th floor was a little better, but in the bathroom the bathtub had a huge brown bug crawling back-and-forth in the tub. Needless to say we did not use the shower.. We checked out the next day.
- 1/5
At check-in the customer service was great! Once checked in we checked out the room and everything seemed fine. Left out for a few hours to get dinner. Came back to shower and the shower wasn’t working my husband went down to let front desk know. As he’s at the front desk my niece sees a roach! As he’s at the front desk I tell him so he can let the lady at the desk know. She switched our room and in the process we see 2 baby roaches. Get to the second room (only so we could try to find another hotel. There was no way we were going to stay there and bring roaches back home with us! I refuse to bring something back I didn’t come with!) my son and niece pull the covers back to 2 gigantic stains on the bedding. Literally arguing with the lady about a refund. She tells me I’d have to wait til morning for her manager and if he against then he’ll refund. No way! We’re going to settle this now. There’s nothing to think about with seeing a whole family of roaches and another room had big stains on the bedding. We were only there because it was close to the stadium where we had tickets for a game the next day. Went through so much before I told her to give me the general manager’s number! She didn’t even seem to be surprised about the roaches. I had to spend more than what we planned for another hotel and was nowhere near the stadium. So thanks to them my hotel stay rate doubled and my time tripled just to get to the stadium! Would neverrrr recommend them ever!
- 1/5
We got stuck in the elevator along with five other people and consistently pressed for the call bill and no one addressed us or the broken elevator issue. We stayed in the elevator as it moved up and down up and down without stopping for over 20 minutes my eight year-old son was terrified. Eventually the way to stop on the second floor, and everyone got off and walked down the steps. The front desk staff act as if they had no clue that we were pushing the call bill on the elevator.
- 4/5
It ok. Could be cleaner. I did see that is under remodeling but when they finish for the day they should pick up after them self. On the floor me and my family were they were fixing the carpet and they left all that mess there. But the customer service was very nice. The front desk was very nice. Overall ok
- 3/5
They always only have one elevator working and there was a dog that nonstopped barked so sleeping was a little interrupted
- 1/5
One working elevator.
- 2/5
Roaches. No hot water
- 1/5
Phone didn’t work and elevator was broken
- 3/5
The shower faucet was broken, there was a leak somewhere in bathroom, the tv had a streak down the middle, there was a hole in the wall behind the desk.
- 1/5
My room was infested with roaches and beg bugs. First day, my room also got flooded with toilet water which they switched my room and when I went to a different room same issue. They needed up switching my room about 5 times and it was all bad. My whole stay there was horrible and terrible
- 3/5
Bad smell of marijuana, bathroom sink bathtub and toilet all took a loooooonng time to go down. Shower took more than an hour to empty out. Family had to wait at times for up to 1 - 1/2 hours to shower.
- 3/5
What the—? was the Housekeeper doing in the hall, talking in Spanish LOUDLY on her speakerphone after 6pm!? Was she standing round, or stocking her cart? I thought it was an ignorant guest with their door open or in the hall. I had to ask her to keep it down. When she didn’t, (Se Habla Ingles?) I had to call the front desk to make her shut up! You know who you are. Is THIS what is to be expected of this La Quinta? “The Check Please”. The room is in need of attention: chipped and warped furniture, sloppy repaint or in need of repainting. I’m never coming back!
- 4/5
Loved that they had turkey sausage instead of pork for breakfast
- 5/5
O
- 2/5
Roaches all over the room. Had to leave early
- 5/5
It had a pool and food options were good and within walking distance
- 5/5
The staff is always awesone and rooms are always well cleaned.
- 3/5
In desperate need of upgrade.
- 4/5
The
- 1/5
i went downstairs to alert the desk but no one was there
- 1/5
Roaches, rude staff, additional charges attempted
- 1/5
cockroaches everywhere, nasty hotel, never more here
- 1/5
Roaches everywhere I have the video, I show the manager in front desk and the soon they saw it at 2:00 am , they make me leave with my family, thousand of them running around, if you don’t wanna bring roaches home do not stay in here. It’s very unsafe and dirty outside with people smoking drugs don’t stay. This is the dirtiest hotel I ever stay.
- 5/5
The room clean. The hallway was freshly cleaned and smell good. I will b bck soon
- 5/5
thank you
- 1/5
Has roaches, is not what the pictures make it looks like.
- 1/5
Place was very dirty , roaches crawling on us . Floor dirty , pool dirty . Not a place that I would stay again but only option in the area
- 1/5
Property was so dirty , looks like it need to shut down. I checked out early
- 1/5
Room had no cord to the phone. Couldnt get a cord until rhw next day. We were onky staying one night. Also found a roach in front of the fridge in the morning.
- 4/5
Close to DC City. The elevator is not in a good condition.
- 1/5
This is the worst place I’ve ever stayed first the toilet didn’t work then I found a baby roach. I couldn’t actually go outside because of all the vagrants and homeless and criminalshanging around.
- 3/5
Rooms were good. Pool was fine for the kids. Breakfast was fine. Elevator was slow so we used the stairs. Chicken restaurant across the street was great! Close to many food places and convenience stores.
- 1/5
Broken elevator, hallways reek of smoke, hair on towels, bedsheets were dirty.
- 4/5
Great property if you are in need of a stay close to the stadium.
- 4/5
Just don’t like the room
- 1/5
I want my money back the way it seemed was a good hotel and it was not
- 2/5
Bed was comfortable enough, but hotel ingeneral was smelly and dirty. Grounds unkept. Franchise should check properties on a regular bwcaus ethis was a disgusty place
- 3/5
Thank you!
- 4/5
Good size room. Close to the stadium for The Weeknd concert and easy to get there and back! Beds were comfortable. The room has some cosmetic upkeep needed, but we were there to sleep and didn’t care.
- 3/5
The bed was comfortable but the room wasn’t the cleanest. The shower was very dirty I didn’t even want to use it. Room service was banging on my door waking me up even though I had my do not disturb sign up to ask if I was checking out that morning.
- 1/5
Musica a todo volumen y hablando fuerte The toilet was clogged with toilet paper. After midnight, there were people cutting and messing around in the hallways. Finally, a car pulled up to park in the back parking lot around 4:45 and stood outside with loud music and talking loudly.
- 4/5
Was close to the stadium for our event. Staff was very friendly!! Beds were extremely comfortable!!!
- 2/5
Common areas past rhe lobby were pretty dirty, we saw multiple roaches in our room and didnt even feel comfortable trying the free breakfast due to how dirty it was
- 1/5
The property was not clean, was not repaired where needed. When the elevator broke there was little communication. With the fire alarm going off in the middle of the night there was no communication. The breakfast was very limited and did not feel clean.
- 1/5
We did not stay here. They gave us a room, a roach ran across the bathroom floor. They changed our room and the second room had a roach as well. They moved us to a third room but by that time we were ready to go! The manager was nice enough to give us a refund and let us leave without an issue. The manager was very apologetic but we were just not comfortable there. The atmosphere was not good either.
- 1/5
The lobby was filthy
- 2/5
Peeling paint, mousetrap under our sink, cold breakfast, pool looked good but not useable because it was locked up. Elevators were actively scarey. Shaky & wires hanging out. Tiles missing in the lobby. This place needs maintenance.
- 1/5
They randomly ask for deposits and take peoples deposits and belongings and might have hidden cameras or something that can hear your conversations or something like that in secret because they randomly came to my room to search for fire alarms and stole my belongings with his staff and they are very unprofessional and crooked!!! DO NOT STAY UNLESS YOU WANT TO PAY OVERPRICED FOR BUGS AND MOLD AND BAD SERVICES!!!
- 3/5
Das Hotel ist recht schmutzig und alt, aber dafür günstig.
- 3/5
It was ok to be there bed comfy, ac worked really good, didn't like that there wasn't a tub & that we got charged for my service dog when we weren't suppose to
- 1/5
They had roaches
- 1/5
There were roaches in room. The night we got there there were 8 cops trying to find someone who lives there. For 100 a night Its not worth it. Elevators broke. A random door sitting at front entrance laying against the wall. Not a good place to stay with kids.
- 5/5
I stayed here for 2 nights the first night was while visiting the DC area and sightseeing, and the second night was for after going to see Beyonce Cowboy Carter. The room was nice and looked like it was recently renovated. The location was great for the price.
- 3/5
It’s okay. It’s pretty cheap and you get for what you paid for.
- 3/5
The room was nice size but wrong furniture and cheap floors. Bathroom door was slightly off so u had to hold the handle up and push or go with a noticeable crack in the door. Advertised free breakfast but honestly it wasnt worth the effort to break your sleep to go get what was on the bar... stay in bed you will value the more rest than the effort to go get disappointed for that to be your first meal of the day.
- 5/5
Beautiful
- 1/5
I could not stay at this property. Found a cockroach in my room. The sheets were old, and the curtains appeared not to have been washed in a decade. I saw a person wrap something in a paper at the back of the hotel (from my window) and smoke it. Two gentlemen were loitering on my floor late at night when I returned to collect my luggage at checkout. I felt very unsafe at this hotel and did not stay there. I was told I would receive a refund for one out of the two nights I booked. Given I had checked in earlier in the day and checked out at about midnight, charging me for a night seemed fair.
- 3/5
Adequate
- 4/5
The inside is nice but the outside is dirty and lots of trash.
- 1/5
Nothing sketchy characters inside and outside the hotel
- 1/5
Mice in the rooms clogged tub hotel elevator was only one working took forever dirty inside the lobby and hotel hallways
- 3/5
It was an ok stay. They only had 1 elevator for 6 floors, so you were always waiting for it. The back door was broken and a piece actually fell off when we tried to open one of the doors. People were always hanging out by the back door smoking weed so me and my family had to walk right through it to get in or out of the hotel. The room itself was nice and they do allow dogs which is why we stayed there. The breakfast was very limited especially with the waffle maker broken. It was an ok stay but not a place I'll stay at again.
- 4/5
I’d stay here again