Best Western Palo Duro Canyon Inn & Suites
About Best Western Palo Duro Canyon Inn & Suites
An indoor swimming pool and free Wi-Fi are featured at this Canyon, Texas hotel, less than 1 mile from West Texas A&M University. A hot breakfast is provided. Best Western Palo Duro Canyon Inn & Suites’ rooms have a TV with cable channels and a DVD player for in-room entertainment. Each room is also equipped with a microwave and a small refrigerator. Guests can browse the internet in the business center or wash travel clothes in the on-site laundry facility at Best Western Canyon. A variety of drinks and snacks can be purchased from the hotel’s vending machines. Panhandle Museum is less than 1 mile away. Palo Duro State Park is within about a 25-minute drive of the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel is generally praised for its cleanliness, comfortable rooms, and friendly staff. It is also appreciated for its convenient location, particularly for those visiting Palo Duro Canyon or West Texas A&M University. However, some guests have noted issues with the breakfast, room maintenance, and certain amenities.
- Cleanliness
- Comfortable rooms
- Breakfast quality
- Room maintenance issues
- 4/5
.
- 5/5
Good hotel clean and comfortable.
- 4/5
Good hotel for a one night stay. Clean and comfy.
- 3/5
The staff was amazing but the property looks unkept. The grout on the tile was dirty and the walls need paint. Lots of dust on air vents and returns. It was obvious the owner has neglected upkeep on the property. For what we paid, we will not stay there again.
- 5/5
Been here several times, just love Canyon!
- 5/5
Staff was very friendly and helpful.
- 5/5
The lady that checked us in was wonderful. She provided restaurant suggestions and she went out of her way to make us feel welcome.
- 5/5
Room was clean, pool was nice. Breakfast was good!
- 5/5
Nothing at all everything was perfect ??
- 4/5
The room was clean and the linens nice. We had a queen bed suite. The room was very large and comfortable. Perfect for a several day stay. There was a light in the portico that was blinking badly. It gave me a headache while we were unloading.
- 5/5
Good room, great staff, and we really enjoyed our stay.
- 4.5/5
Older property but clean and very nice.
- 1/5
We couldn’t get the door lock to work because the doorknob was loose and wiggling. They reset it three times, then we had to move rooms. Another lady in the hallway said hers was the same thing, she just figured out how to wiggle it to get it to work.
- 2.5/5
They have a “suite “ they put us in which is a small room separate from the hotel . It’s not a suite it’s an old storage building that’s renovated into a room . It was clean but strange to have use the side gate to get to your room. Hampton inn or holiday inn were much nicer .
- 3.5/5
Laundry facilities out of order. Consistent problem with key, key worked one or two times then we had to get new keys
- 3/5
Although the room was technically clean, it left a lot to be desired. When we checked in, the desk staff member said how we got the best, quietest room in the whole hotel. It was not in the main hotel building, it was outside and looked like a remodeled pool shack. First, it took us a few minutes to get in the room because we couldn't get the handle to work (the desk staff member warned us to "lift" the handle because there's something wrong with it). So much for being quiet, there were 3 adults sitting right outside our window in the parking lot with a cooler being very loud sheet 10pm. And then the bed. You could actually see that the foot of the mattress was at least 4-6 inches higher than the head. We flipped the mattress around and it was still a little higher (how?!). And then the springs and box/platform made horrible loud popping noise every time we moved a hair! As you can imagine, we got absolutely NO sleep. To top it off, BW wouldn't let me add my account number for points because I booked through Expedia. I've never had any other hotel chain say I can't. So long BW, there are too many hotel chains that are better quality for the same or lower price.
- 5/5
Very clean facility Nothing
- 5/5
The stay was fine overall. The breakfast was plentiful and had a good selection of items. The coffee was fantastic! Would stay again…. Very convenient to Palo Duro Canyon. The town of Canyon has good restaurants and is charming. This property is older and could do with some maintenance upgrades.
- 5/5
The staff were great..very friendly and helpful. The room was clean.
- 3/5
Staff was very nice and helpful. The parking did get a little congested in the back but that is because it was a smaller area.
- 5/5
Room was clean and nice. Hotel staff was very nice and helpful, always greeted us when we stepped into the lobby. Breakfast could use some work as the sausage tasted under cooked. Bed was comfortable. Would stay again for a short trip.
- 5/5
Breakfast selection could be better.
- 4/5
Breakfast was good
- 4.5/5
The staff were exceptionally welcoming, the room was clean. The bed was perfect and the bathroom was very clean N/a
- 5/5
Everything was great Checked in without any problems
- 2/5
Smelled stale. Items like kleenex and shampoo and hand soap were out or almost empty. Room was musty and not very clean. Employee ( and I think there was only one) was not concerned when we told her you could feel the springs in the mattress. Shower hit and cold was reversed. For the price of the room, was not a pleasant stay.
- 3/5
the included breakfast. the overall comfort. The bathroom had hair on the shampoo/soap/conditioner bottles. There was also hair on the Keurig coffee machine. There were weird spots on the mirror in the room.
- 5/5
This hotel was very clean and the staff was exceptional. The lady who works the check in was great, even though she was working alone. This hotel is very clean and breakfast was very good.
- 5/5
Clean and quiet.
- 5/5
Clean and nice, good breakfast
- 3.5/5
Location Breakfast wasn’t that good
- 5/5
No complaints we will surely return!
- 4/5
Parking lot small
- 4/5
Very convient, easy in and out
- 5/5
Clean room. Nice shower.
- 4/5
Clean room, quiet. Not much for restaurants actually in Canyon on Sunday nite OR Monday morning. Missed hotel breakfast since they shut down early on weekdays. Close to Palo Duro though.
- 5/5
This was one of the nicest hotels I have ever stayed in! So clean, super comfy beds and really good breakfast!
- 3/5
The pull out couch bedding was not ready when we arrived. We had to call down to reception then told to go get it ourselves from reception. Stain on pull out mattress. Apple juice not working properly at breakfast. Not horrible, just not a positive experience especially when booking a franchise like bed western in my opinion.
- 5/5
Room was clean and comfortable.
- 0.5/5
location Blanket was dirty and blanket cover seems just two cheap sheets sewn together which exposed the dirty smelling blanket.
- 4/5
The room was okay. There was hair in the sink and the tub. Otherwise, it was a great stay. The breakfast was good too.
- 2.5/5
It was a fair price for close to palo duro canyon. Breakfast was decent. Our room keys never worked properly. We had them remade three times and even then only one ended up working and we left it alone. The TV was unusable also. No menu, no guide or even directions. Gibberish file folders.
- 5/5
We only stayed for a night ahead of our day trip into Palo Duro Canyon. It was a comfortable stay. The room was clean, the staff was friendly and breakfast had a lot of options. It's a great place to stay.
- 4/5
Clean room and friendly staff.
- 4/5
About what you’d expect at this price point: clean and comfortable but drab. Worth it if you watch your pennies. Good place to stay if you’re visiting Palo Duro Canyon and aren’t into camping.
- 3/5
Yeah
- 3.5/5
Heat was hard to adjust
- 4/5
Front desk people were nice and helpful. The problem I had there was that the electronic keys were not working properly. I had to go the front desk multiple times (the card would work one time) to get my key card reset. It apparently has been an ongoing problem there.
- 3/5
Friendly staff that helped with special project we gathered during our visit.
- 4/5
Clean, low noise level, easy to park and get to romms Check in was longer than expected, had to provide a drivers license, car tag number car color and type of vehicle. All of this could have been avoided if the these were on line.
- 2.5/5
The room keys were tricky to get the door to open. Half the time, the door would reject the card. Had to recharge my room cards 4 times while I was there
- 4/5
Good breakfast although a bit cramped on a busy morning. Our TV was from 1999. Basically why you might get from an over air antenna.
- 4/5
Overall, it was great and a great stay for a great price! The shower had someone else’s hair in it, but I can deal with that. I had trouble with the keys multiple times and had to get them reset, and there was no icemaker on my floor, but other than that, it was perfectly clean and comfortable and for the price and area it was fine overall!
- 5/5
Well run BW for a small town. Very clean. Music in the lobby. Dinosaur decorations and information gave it a resort feel. Excellent value for the price.
- 5/5
Well lighted easy parking
- 5/5
Great NA
- 5/5
Wonderful staff, very nice and very helpful, thank you!
- 4/5
pool water was cold
- 4/5
Breakfast was good, variety of items. Staff was friendly and welcoming. Close to Palo Duro Canyon. Bathroom could have been cleaner but overall the room was clean.
- 5/5
Off the main rd Buffs is great down the road Nothing
- 4/5
Pool was down for maintenance. If I knew this in advance, I would have stayed at another hotel.
- 4/5
Room was clean, but 1 problem is being a room at the end of the hall foot traffic in and out of the door during the night and I'm guessing the door seal was completely sealed (door locks work great) door seal was the problem, hallway light was bright. Door seal needs to be addressed.
- 4/5
Room was clean, but 1 problem is being a room at the end of the hall foot traffic in and out of the door during the night and I'm guessing the door seal was completely sealed (door locks work great) door seal was the problem, hallway light was bright. Door seal needs to be addressed.
- 4.5/5
Location and. The town
- 4/5
The room was clean, shower worked well with plenty of hot water. Bed was very very hard. The staff was awesome.
- 4/5
The room was clean, shower worked well with plenty of hot water. Bed was very very hard. The staff was awesome.
- 4.5/5
Dog friendly and convenient in our travels Needs better bedding. Comforters are lacking. Only a blanket with a white sheet over it. It's winter y'all, even in Texas. Front desk host was absolutely awesome. Great stay overall.
- 4/5
Staff was nice, room was very clean
- 4/5
Staff was nice, room was very clean
- 1.5/5
The room needed fixed The toilet was broken The TV didn't work
- 4.5/5
Will stay at property again but will request a second floor room further away from road noise.
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Clean and friendly
- 5/5
Clean and friendly
- 4/5
I didn’t eat breakfast
- 4/5
I didn’t eat breakfast
- 5/5
Easy check in, good for what we needed for a one night stay
- 5/5
Easy check in, good for what we needed for a one night stay
- 5/5
Great location for Palo Duro. Breakfast was fine. Staff helpful and professional.
- 5/5
Great location for Palo Duro. Breakfast was fine. Staff helpful and professional.
- 4/5
Shower could’ve have used some remediation.. dark colors along grout
- 4/5
Shower could’ve have used some remediation.. dark colors along grout
- 5/5
Nice place. Was as advertised
- 5/5
Nice place. Was as advertised
- 5/5
The staff is amazing at this establishment. They were friendly, helpful and all around great to deal with. The room was very clean and comfortable. I would definitely stay here again.
- 5/5
The staff is amazing at this establishment. They were friendly, helpful and all around great to deal with. The room was very clean and comfortable. I would definitely stay here again.
- 4/5
All good except the bathroom was worn and tired.
- 4/5
All good except the bathroom was worn and tired.
- 5/5
Yes nice room and good breakfast
- 5/5
Yes nice room and good breakfast
- 3/5
The room was very obviously dated and unfortunately not overly clean.
- 3/5
The room was very obviously dated and unfortunately not overly clean.
- 5/5
Breakfast was the best I’ve had in a while! Lots of variety and healthy!
- 5/5
Breakfast was the best I’ve had in a while! Lots of variety and healthy!
- 4/5
Friendly staff, clean room, great breakfast buffet
- 4/5
Friendly staff, clean room, great breakfast buffet
- 4/5
Good service, excellent breakfast.
- 4/5
Good service, excellent breakfast.
- 5/5
One of the best hotels we have stayed in. Room was very spacious and clean and the breakfast was plentiful.
- 5/5
One of the best hotels we have stayed in. Room was very spacious and clean and the breakfast was plentiful.
- 5/5
Great stay
- 5/5
Great stay
- 5/5
Largest room I've ever had in this price range. It included a sitting area with chair, couch, and ceiling fans.
- 5/5
Largest room I've ever had in this price range. It included a sitting area with chair, couch, and ceiling fans.
- 4/5
Our stay at Best Western Palo Duro Canyon was pretty good. The rooms were nice enough and breakfast was great! The staff was very friendly. The one issue we had with our stay was cleanliness. The bedding was clean, but the carpet needed vacuuming (we found popcorn kernals on the floor by the bed). The bathroom floor also needed cleaning, especially around the edges, in the corners and around the toilet. It had obviously not been cleaned, because there were urine spots on the base of the toilet. One other issue was that our TV didn't work (Room 223). We had traveled with our grown son, and the TV worked in his room, so we watched a movie there. But, some attention was needed in our room.
- 4/5
Our stay at Best Western Palo Duro Canyon was pretty good. The rooms were nice enough and breakfast was great! The staff was very friendly. The one issue we had with our stay was cleanliness. The bedding was clean, but the carpet needed vacuuming (we found popcorn kernals on the floor by the bed). The bathroom floor also needed cleaning, especially around the edges, in the corners and around the toilet. It had obviously not been cleaned, because there were urine spots on the base of the toilet. One other issue was that our TV didn't work (Room 223). We had traveled with our grown son, and the TV worked in his room, so we watched a movie there. But, some attention was needed in our room.
- 4/5
Yes and YES
- 4/5
Yes and YES
- 5/5
We stay at this hotel often - probably every three to four weeks. Our daughter attends WTAMU, and we live in Kansas; we come to Canyon to attend her various events. We've been staying at Best Western Palo Duro for two years now and we've never had a complaint. The staff has been very accommodating and the rooms are always clean. The staff are very courteous and the breakfast is always well-stocked and fresh. I recommend this hotel 100%!
- 5/5
We stay at this hotel often - probably every three to four weeks. Our daughter attends WTAMU, and we live in Kansas; we come to Canyon to attend her various events. We've been staying at Best Western Palo Duro for two years now and we've never had a complaint. The staff has been very accommodating and the rooms are always clean. The staff are very courteous and the breakfast is always well-stocked and fresh. I recommend this hotel 100%!
- 5/5
Not a bad place to stay for a couple nights. I would recommend a room on the top floor though. First floor had a lot of traffic. Hot breakfast was good. Nice museum down the street and a dollar general within walking distance.
- 5/5
Not a bad place to stay for a couple nights. I would recommend a room on the top floor though. First floor had a lot of traffic. Hot breakfast was good. Nice museum down the street and a dollar general within walking distance.
- 4/5
It was a handicapped room. My last 2 stsys have been in a handicapped room. I did mot request nor need nor want one. Stop giving handicapped rooms if not requested.
- 4/5
It was a handicapped room. My last 2 stsys have been in a handicapped room. I did mot request nor need nor want one. Stop giving handicapped rooms if not requested.
- 5/5
The was really spacious for my family size! It was also very clean and comfortable! Nice breakfast options, would stay here again!
- 5/5
The was really spacious for my family size! It was also very clean and comfortable! Nice breakfast options, would stay here again!
- 2/5
After checking in the fire alarm went off. Told we would have to leave. When returning all the front doors were open and it was 22 degrees. Got to the room and cranked up the heat but could feel the cold air blowing in the door. Had to put all the towels at the bottom to cure this.
- 2/5
After checking in the fire alarm went off. Told we would have to leave. When returning all the front doors were open and it was 22 degrees. Got to the room and cranked up the heat but could feel the cold air blowing in the door. Had to put all the towels at the bottom to cure this.
- 1/5
There was a booking error and we were never there. Working on trying to get a refund due to the error.
- 1/5
There was a booking error and we were never there. Working on trying to get a refund due to the error.
- 5/5
Room was large and clean
- 5/5
Room was large and clean
- 5/5
Our room was clean, could use a little refresh. Every time I stay, I wish they would pull the carpet out of the rooms and install LVP.
- 5/5
Our room was clean, could use a little refresh. Every time I stay, I wish they would pull the carpet out of the rooms and install LVP.
- 5/5
Best place to stay for sure!
- 5/5
Best place to stay for sure!
- 4/5
The room was clean and quite. Jimmy at the check in desk was friendly and efficient. We'd stay her again.
- 4/5
The room was clean and quite. Jimmy at the check in desk was friendly and efficient. We'd stay her again.
- 3/5
Breakfast was really good, with Keto options. Staff was super nice and helpful. Room was nice but consistently dirty - lots of dust on everything including ice bucket and coffee machine, no bag for ice bucket, sticky residue on the desk lamp, dust on horizontal surfaces (lamps, ledges). Had to request our beds to be made each day - really??? I liked the space the room had, but public staircase went overhead and it sounded like horses running up the stairs all night. Door locks worked inconsistently. Overall, the staff and room itself were very nice but hotel really needs to improve the cleaning in particular, especially at these prices.
- 3/5
Breakfast was really good, with Keto options. Staff was super nice and helpful. Room was nice but consistently dirty - lots of dust on everything including ice bucket and coffee machine, no bag for ice bucket, sticky residue on the desk lamp, dust on horizontal surfaces (lamps, ledges). Had to request our beds to be made each day - really??? I liked the space the room had, but public staircase went overhead and it sounded like horses running up the stairs all night. Door locks worked inconsistently. Overall, the staff and room itself were very nice but hotel really needs to improve the cleaning in particular, especially at these prices.
- 5/5
Great location if you’re going to Palo Duro Canyon. Rooms were clean and friendly staff. Dollar general across the street and excellent burrito restaurant to walk to across the street.
- 5/5
Great location if you’re going to Palo Duro Canyon. Rooms were clean and friendly staff. Dollar general across the street and excellent burrito restaurant to walk to across the street.
- 4/5
Staff in dining area was friendly
- 4/5
Staff in dining area was friendly
- 5/5
The staff was great!
- 5/5
The staff was great!
- 5/5
Everyone was really nice and accommodating. Our room was clean and nice. Stayed two nights in order to hike Palo Duro Canyon and the hotel was an oasis to rest and get clean!!
- 5/5
Everyone was really nice and accommodating. Our room was clean and nice. Stayed two nights in order to hike Palo Duro Canyon and the hotel was an oasis to rest and get clean!!
- 4/5
Very clean and comfortable . Breakfast is fair - good waffles😁
- 4/5
Very clean and comfortable . Breakfast is fair - good waffles😁
- 5/5
Clean room. Staff were great
- 5/5
Clean room. Staff were great
- 5/5
Great staff. Clean.
- 5/5
Great staff. Clean.
- 4/5
Room accommodations were very nice. Direct tv did not carry World Series game #7 - even asked office attendant - No Fox channel and no local channel - ziltch - bummer☹️ Breakfast was decent
- 4/5
Room accommodations were very nice. Direct tv did not carry World Series game #7 - even asked office attendant - No Fox channel and no local channel - ziltch - bummer☹️ Breakfast was decent
- 5/5
Parking is limited, but several large trucks with trailers were taking extra spots…it happens.
- 5/5
Parking is limited, but several large trucks with trailers were taking extra spots…it happens.
- 3/5
Clean and quiet
- 3/5
Clean and quiet
- 5/5
- 5/5
- 5/5
Parking lot felt safe no issues. Enjoyed our stay
- 5/5
Parking lot felt safe no issues. Enjoyed our stay
- 4/5
- 4/5
- 3/5
Seen better days
- 3/5
Seen better days
- 4/5
The room was extremely spacious. The bed was very comfortable and I would definitely stay again.
- 4/5
The room was extremely spacious. The bed was very comfortable and I would definitely stay again.
- 4/5
Nice staff, clean hotel
- 4/5
Nice staff, clean hotel
- 5/5
Clean and awesome breakfast
- 5/5
Clean and awesome breakfast
- 4/5
Excellent breakfast selection. Room was cold (63!) and a little smelly when I checked in. I opened the window and turned on the fan and all was soon normal. Good deal for the price.
- 4/5
Excellent breakfast selection. Room was cold (63!) and a little smelly when I checked in. I opened the window and turned on the fan and all was soon normal. Good deal for the price.
- 4/5
Nice hotel
- 4/5
Nice hotel
- 5/5
Clean room and staff was very friendly
- 5/5
Clean room and staff was very friendly
- 5/5
Conveniente ckesn sndceuiet
- 5/5
Conveniente ckesn sndceuiet
- 5/5
Perfect staff, perfect room, cheap
- 5/5
Perfect staff, perfect room, cheap
- 5/5
Easy access from the Interstate.
- 5/5
Easy access from the Interstate.
- 3/5
Nno
- 3/5
Nno
- 4/5
Average stay. Place is a little dated, but no complaints other than maybe they could use a few more luggage carts.
- 4/5
Average stay. Place is a little dated, but no complaints other than maybe they could use a few more luggage carts.
- 3/5
Limited parking.
- 3/5
Limited parking.
- 5/5
Close to on-site work.
- 5/5
Close to on-site work.
- 5/5
The property was conveniently located near the highway and excellent dining options.
- 5/5
The property was conveniently located near the highway and excellent dining options.
- 5/5
Enjoyed the Keurig coffee makers in room. Good breakfast. Bridgett at front desk was great.
- 5/5
Enjoyed the Keurig coffee makers in room. Good breakfast. Bridgett at front desk was great.
- 1/5
From the time I got there, something wasnt right. #1. False advertisement online. What you see isnt what your paying for i dont care what those previous reviews say. Front desk Customer service representative looked dingy the day I arrived. He also try to place me in a room that was right next to one of the Hallway windows that was cracked and busted , you feel that 100 degrees. taped up my safety was not a factor not as a paying patron or even as a person. I was suposed to stay until Sunday 7/10/25.
- 1/5
From the time I got there, something wasnt right. #1. False advertisement online. What you see isnt what your paying for i dont care what those previous reviews say. Front desk Customer service representative looked dingy the day I arrived. He also try to place me in a room that was right next to one of the Hallway windows that was cracked and busted , you feel that 100 degrees. taped up my safety was not a factor not as a paying patron or even as a person. I was suposed to stay until Sunday 7/10/25.
- 5/5
Just as expected
- 5/5
Just as expected
- 3/5
Check in was slow, attendant was not at desk. Rooms need upgrading. Bathtub had hair in the tub and dead bugs on floor. Not what you would expect for this price.
- 3/5
Check in was slow, attendant was not at desk. Rooms need upgrading. Bathtub had hair in the tub and dead bugs on floor. Not what you would expect for this price.
- 5/5
Booked this stay last minute and was delighted to find in an excellent place to stay. Highly recommend.
- 5/5
Booked this stay last minute and was delighted to find in an excellent place to stay. Highly recommend.
- 5/5
Had a king suite. Good sized room, seating was comfortable and bathroom ammenities were modern. Motel is in a great, safe, accessible location close to shopping, dining, and college. Staff was AMAZING. They were kind and knowledgeable. They fulfilled several requests we had quickly and in a friendly, professional manner. Breakfast was motel typical, but offered gluten free, dairy free and healthier options than some places we've stayed at. Pool was clean and loved it. Workout room is simple, but had what we needed to exercise effectively. This was our 2nd time to stay here and will do so again. A-plus!
- 5/5
Had a king suite. Good sized room, seating was comfortable and bathroom ammenities were modern. Motel is in a great, safe, accessible location close to shopping, dining, and college. Staff was AMAZING. They were kind and knowledgeable. They fulfilled several requests we had quickly and in a friendly, professional manner. Breakfast was motel typical, but offered gluten free, dairy free and healthier options than some places we've stayed at. Pool was clean and loved it. Workout room is simple, but had what we needed to exercise effectively. This was our 2nd time to stay here and will do so again. A-plus!
- 4/5
Hotel was good, easy access, convenience store crossing the street, staff and the service was good.
- 4/5
Hotel was good, easy access, convenience store crossing the street, staff and the service was good.
- 5/5
Had a wonderful stay and breakfast was great!
- 5/5
Had a wonderful stay and breakfast was great!
- 5/5
NICE AND CLEAN - GREAT BREAKFAST!
- 5/5
NICE AND CLEAN - GREAT BREAKFAST!
- 5/5
quiet, restful evening. Staff recommended a local restaurant next door.
- 5/5
quiet, restful evening. Staff recommended a local restaurant next door.
- 5/5
Breakfast is great
- 5/5
Breakfast is great
- 5/5
Good clean place to stay in Canyon. Near the college and good parking.
- 5/5
Very clean, friendly and great location
- 4/5
The hotel does not have newer appliances, but what they have is adequate for me. I love that they have Keurig in the room. I’ll stay there again.
- 4/5
The staff was amazing, super friendly and helpful. Breakfast was delicious. The only bad thing about our stay was that cleanliness of the hotel, our room was super dirty, bathroom did not get mop or cleaned, the bed sheets where never changed during our stay, other than that everything was great, really loved the staff.
- 4/5
Easy, direct access to Palo Duro. Anyon.
- 5/5
Very dog friendly.
- 5/5
The bathroom wasn’t the greatest. The water was difficult to turn off, the vent fan didn’t work, and there was quite a bit of hair in the bathtub
- 5/5
Nice staff and room was very clean.
- 3/5
The staff was wonderful! But there were hot Cheeto crumbs on one of the beds when we got there. The room was incredibly humid and the beds felt almost damp. The tv did not work. We called the front desk and they came up, unplugged it and turned it back on but still didn’t work.
- 5/5
Perfect for what I needed
- 1/5
Was not clean- dirty towel, I flushed toilet, items left in refrigerator, personal items left behind in room, hair in bed. When we complained and got a new room there were visible (bed)bugs and blood stains on the sheets. The curtains were secured to the wall with packing tape and the carpet was very stained. I would never return here and probably not ever stay at a best western again due to the experience. The price of the room was $150 per night.
- 5/5
Staffs were kind and breakfasts was great..
- 5/5
Let me reiterate again on the staff from check-in to room cleaning. EXCELLENT!!!!!! (It would take too long to name each staff member individually; exceptional!!!)
- 5/5
Clean, great breakfast, friendly people
- 5/5
The room was clean!
- 5/5
Good
- 3/5
Hotel is extremely dated and under staffed! Carpet is torn through the hotel as well as in the rooms. It definitely doesn’t match the pictures shown online. We will chose another hotel when we come back in a few months. It needs a full update!
- 5/5
Hotel was great. Breakfast had a great variety of food. The second day the gravy I put on my biscuits was extremely salty. I suggest the cook samples what is being presented.
- 4/5
Great hotel and price. We did not stay here because we were informed at check in that the pool was temporarily closed. Normally we would not care, but our grandchildren were with us on this trip and would have been disappointed. They gave us a full refund and apologized for the inconvenience. The staff could not have been nicer.
- 5/5
The room was clean, comfortable and cold (temp wise). All of which are amazing!!
- 3/5
Other than the hail storm that busted out my back windshield, everything was fine. The beds were comfortable, the staff was friendly. The only thing I would suggest is some covered parking.
- 3/5
I have never stayed in a hotel room with as many drywall repairs as this one had. I don't think the hotel was at max capacity, but this would be one of the last rooms to rent to a customer unless the rooms are all of a similar state. There were extensive drywall repairs of poor quality on the ceilings in the bathroom, the living area, and the bedroom area as well as wall repairs near the front door and a large one near the desk. I told my wife that the Rolling Stones have stayed here before. One of the ceiling fans was inoperable or it could have been linked to the mystery switch that seemed to control nothing. The bedding was very clean, but the floors would only rate a C grade - those weren't my hairs in the bathroom floor. The people were nice. Great parking. The steakhouse next door was good. Convenient to the school and Palo Duro Canyon.
- 2/5
Greeter by friendly front desk person. Headed to elevator which was on the dirty side. Entered room and it was stifling. 2 ceiling fans thankfully, but only one worked. Asked for extra fan, but hotel had none. Once the room cooled down after we turned the AC on, it was tolerable. Would not stay here again.
- 4/5
Very good condition, decor, and overall appeal. Room (ceiling) lighting better than most other hotels. We loved location of excellent steak house right next door. If/when in area again, would definitely consider staying here again. Breakfast, though, was lacking in choices; bananas were too ripe.
- 3/5
It is older, news a lot of renovation done to it.
- 5/5
It was very clean
- 5/5
The desk clerks were pleasant and accommodating. The breakfast was good. The bed was comfy.
- 4/5
There was no hot water the first night of our stay. The first room we were in had no outlets that worked, so they moved us to a different room.
- 5/5
Great hotel. Clean room, great air conditioning, friendly staff. Great value overall. If going to Canyon, TX, look no further.
- 3/5
In general it was a good stay, although there was no hot water for the two days we were there, and there still may not be any (things weren't looking up when we left)
- 3/5
Coffee machine drip tray filthy, poor quality of food.
- 1/5
They had no hot water on the property. Knew about it but still let us check in and didn’t tell us.
- 5/5
Very nice and fair priced!
- 1/5
We had requested and reserved a handicap room for my Father-In-Law. When we arrived, we were told they did not have one and they were sorry but too bad. We had to purchase a handicap bar for the toilet so he could even try to stay in the room. The manager tried to tell us it was not requested but the front desk clerk had already said she saw the note on the request. Then our keys work about once every 4 tries. When we requested, they reactivate the keys we were told how to open a door. The shower curtain was also ready to fall off the wall. Would not stay here again. I would rather drive to Amarillo.
- 4/5
Had to go to desk to get another TP role. I had to go to the desk to get a plunger, and we were only there for 2 nights. Staff was very polite and even gave us directions to what we were looking for in the town.
- 5/5
Clean and convenient. Only 20 minutes away from Palo Duro Canyon.
- 5/5
Convenience and value
- 2/5
This hotel is in great need of renovation. The breakfast was ok but I’m astounded that they still use styrofoam in this day and age which isn’t biodegradable
- 5/5
It was good experience with family. Staff was super friendly. Breakfast was great.
- 5/5
The hotel staff were INCREDIBLY accommodating! SO friendly! Top notch, I will return here every time I visit Canyon.
- 5/5
Great location.
- 4/5
Nice stay over. We've stayed here before
- 5/5
They had a large enough room to accommodate my kids and me. Plus friendly employees and a yummy breakfast.
- 5/5
This property was great to accommodate my family and I at the last minute when my other accommodation fell through. There’s plenty to eat nearby too. Front desk staff was very friendly and even called us to our room to make sure everything was to our liking.
- 5/5
Easy to find. Dining close by. Friendly service.
- 5/5
Rooms were really nice and clean. Check in was easy.
- 3/5
Space was tired
- 5/5
Very comfortable room and bed. Staff was very friendly and knowledgeable.
- 4/5
The shower was disappointing. Lukewarm water, at best. The shower head and flow of water was terrible. One of the things you look forward to the most is a great, hot shower after traveling. No decaf coffee offered at breakfast. The bed was wonderful! Great pillows and great mattress. The room was in disrepair. Cracks in the drywall in the bathroom, chunks of grout missing in the bathroom tile, a large area in the ceiling of the room, likely just painted over from an upstairs leak. Definitely overpriced. Quite disappointing for what I spent.
- 5/5
Right there with West Texas A& M University & their stadiums. Clean. Every standard amenity. Good breakfast. Great value.
- 5/5
Very clean and spacious. Staff was very courteous and helpful.
- 5/5
Ok
- 4/5
Decent enough hotel considering it's a very rural area. Older building but it has been kept well. I would stay again for sure.
- 3/5
It was a nice motel. Missed a couple of spots in the bathroom but very nice overall. It did have a wonderful steak restaurant next door. However, it was off the beaten path so we might stay elsewhere next time.
- 5/5
Cose this location for safety snd it was safe.
- 5/5
Nice clean hotel near Palo Duro Canyon
- 3/5
No one came and cleaned the room/stocked supplies while I stayed for 2 nights, 3 days.
- 5/5
Front desk employee was very welcoming. Room was comfortable. Breakfast was excellent!
- 5/5
Staff was polite and helpful, room was clean.
- 5/5
Good.
- 4/5
The hostess didn’t have any info about the local attractions nor dining. We found the dining by ourselves. The only recommended the place to eat next door
- 5/5
Best handicap accessible room we have ever been in.
- 5/5
Clean snd comforyable…outstanding hot breakfast!
- 5/5
I really liked how friendly the staff was
- 5/5
Rooms are beyond spacious @ 1.5-2x a normal hotel room. Staff very accomodatiing.
- 3/5
Book your own room on line! Staff is not honest about room availability or price! Elevator was broken so guest were required to use the stairs for all floors above the lobby! Breakfast was decent but nothing spectacular worth mentioning as a plus!
- 5/5
Everything was excelente; very kind staff people willing to listen, help in particular seniors needs, and provide service and information to make a very good, safe and confortable stay in this place close to a unique Texas state park, Palo Duro Canyon.
- 5/5
Rooms were clean and the property was nicely maintained.
- 5/5
Right off highway, easy access. Two restaurants within quick walking distance, one next door, one directly across the street. We ate at the steakhouse and it was fantastic. The gentleman at the front desk when we checked in was professional and friendly. That’s a rare thing in today’s hotel check-in experience and it definitely made an impression. We will stay here again in the future.
- 5/5
It was very convenient to all things we were doing in canyon
- 4/5
Nice hotel for the price! Staff was super friendly at check in! Easy to get to Palo Duro Canyon! Bed was comfy and bathroom was spacious!! Would stay here again.
- 3/5
Dated and poor attempts at repairs. Breakfast was lousy.
- 5/5
Friendly and helpful staff. Super clean. We always stay there when in Camyon. If they are fully booked parking is a nightmare as they do not have enough spots.
- 5/5
Great Place
- 4/5
Excellent staff and clean rooms!