Los Angeles Marriott Burbank Airport

Had an amazing stay.. room was clean, quiet, pool was relaxing, Bar was nice.

Room was clean and spacious. However, that was sagging in the middle very badly. Definitely needs to be replaced. Breakfast was very good but pricy

We were at the Marriott for a one-night stay. The rooms were clean and comfortable and we never heard a plane, despite being so close to the airport. The property is an older property, but very nice and quiet. The staff were friendly and there are dining options on-site.

The room was too cold. Had to turn heat on in June.

Nice outside bar restaurant for dinner. The staff are very helpful and accommodating. I would definitely stay there again.

Property was overall clean and very cozy

Second year staying, great experience, will be back next year.

Everyone was so pleasant and ready to help. We enjoyed our stay.

The executive suite upgrade was Beautiful and management was exceptional Love everything

Very good

At check in, the desk clerk told us about the adults only pool. There are 2 pools onsite. We checked it out, and found it full of kids. The hot tub was also FULL of kids. We asked about this at check out and was told there’s no adults only pool. Room was clean. Hotel restaurant was very nice and food was good. We were told to make a reservation, then arrived to find only a few other people there. No need for the reservation. It’s a nice hotel, very close to the airport. We would stay there again.

I was surprised by how much i liked the place. I thought it would be another chain franchise operation, but it was low key luxurious. My room was as big as a Manhattan apartment I was given a room right by the elevator. Kids running around were very loud — whatareyagonna do— BUT all was quiet by 10pm. Nice

I was surprised by how much i liked the place. I thought it would be another chain franchise operation, but it was low key luxurious. My room was as big as a Manhattan apartment I was given a room right by the elevator. Kids running around were very loud — whatareyagonna do— BUT all was quiet by 10pm. Nice

easy stay. no complaints.

Such an easy place to stay flying in and out of Burbank! Free shuttle which is amazing and literally worry free. Got me checked in early which was great and the entire staff I interacted with were GREAT!

I customer service and cleanest of the Hotel. I can't complain about nothing

Excellent property, great location

Staff was very nice and courteous. The whole place was very clean

Very poor

Very convenient short walk from Burbank airport, clean, a couple bars and restaurants, room service, gym, two pools and less than $200/night!

Exceptional

Exceptional

I stay here once a month when I come for business. Very convenient, right by the airport. Great staff, wonderful outdoor bar with great drinks.

The room was very clean, the staff was very friendly and the food was great. We lived staying there.

Understaffed and unprepared for arriving guest. Tried to check in early at 3:50. Was told by front desk that check in was not until 4 and to come back after 4. Came back at 4:05, and was told the room well be ready in 15 minutes. Came back at 4:35, and the room was still not ready, was told to wait a few more minutes. At 5 I was getting tired of the run around. Finally got our room at 5:10 with no apologie or comp for our time. Could have paid less somewhere else for that kind of service. Never staying at the Marriott again.

They made good use of the space for outdoor seating. Ashley at the front desk was wonderful! So helpful and kind. And it is in walking distance from the Burbank airport. Easy walk. (They also have a shuttle.) Also, great AC. The room was smaller than expected but comfortable. The coffee bar needs to stay open longer! The outlets didn’t all work.

Very easy stay, nice staff.

This stay was a complete nightmare and SHOCKING for the price, which I would expect would get you at least a basic level of peace, quiet, and cleanliness. The place was absolutely filthy first of all, run down and the carpets are disgusting. But the main issue is the noise level and vibrations from the old, outdated generators and AC units. The entire hotel is VIBRATING to the point that your room literally shakes like you are in a club. We kept trying to move rooms to get away from it and it turns out it's just the entire hotel that they feel is acceptable to have deep pulsing vibrations all through the night and then blasting bass if you dare to turn your AC unit on. It felt like I was trying to sleep in a washing machine or a freight train. Genuinely unbelievable experience. We were both in tears. To their credit the hotel staff were generally nice and accommodating. We just felt like it was a horrible value overall, it looked and sounded like a $70 motel with sub par, overpriced food. Would certainly not listen to any of the reviews talking about soundproofing or quiet, it was literally the loudest hotel I've ever stayed in

This stay was a complete nightmare and SHOCKING for the price, which I would expect would get you at least a basic level of peace, quiet, and cleanliness. The place was absolutely filthy first of all, run down and the carpets are disgusting. But the main issue is the noise level and vibrations from the old, outdated generators and AC units. The entire hotel is VIBRATING to the point that your room literally shakes like you are in a club. We kept trying to move rooms to get away from it and it turns out it's just the entire hotel that they feel is acceptable to have deep pulsing vibrations all through the night and then blasting bass if you dare to turn your AC unit on. It felt like I was trying to sleep in a washing machine or a freight train. Genuinely unbelievable experience. We were both in tears. To their credit the hotel staff were generally nice and accommodating. We just felt like it was a horrible value overall, it looked and sounded like a $70 motel with sub par, overpriced food. Would certainly not listen to any of the reviews talking about soundproofing or quiet, it was literally the loudest hotel I've ever stayed in

There was hair in our bathroom when we walked in. Several strands on the floor, in the bathtub and on our towels. Also, the water turned off in the middle of the night and no one informed us of any scheduled off time during check in. I wouldn’t stay here again.

Exceptional

Great staff. Big convention going on so kind of crowded. Great location.

Night time staff on check-in date 04/26 was terrible and put me in an ADA room without asking if I would be ok with it.

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Everything Nothing

Everything Nothing

Very good

Great location. Several restaurants nearby and very convenient to airport.

The property is beautiful but their systems are outdated as it took me over 15 minutes to check in because the card reader was falling apart and the system was timing out. The room was mediocre compared to other Marriott’s that I have stayed in. The furniture in the room is outdated and there were many rust spots in the bathroom.

Rooms weren’t clean and up to standard. I’m pretty shocked at the lack of cleanliness for this to be a Marriott property. Rooms need a serious makeover and bathrooms need a deep cleaning. Staff was very helpful and accommodating and acknowledged what was going on. The manager was very kind and helpful. The staff and guests deserve a better experience and hotel.

Location Hotel seems to need some updates and the AC was not working in our room, TV was unplugged very few electrical outlets in the room

Location Hotel seems to need some updates and the AC was not working in our room, TV was unplugged very few electrical outlets in the room

Exceptional

Room was dated as well. Bathroom shower head was awful, no pressure, calcium. Maintenance could go through rooms with some touch up paint. Outdoor bar was a nice ambiance and the staff was very friendly.

Each staff was nice and working fine, but overall experiences was not great.

Room was outdated and thermostat was broken so when we arrived it was 71 degrees in the room, we turned it down to 67 and it only went up, ending at 75 degrees by the time we left. We only stayed a short night, arriving at 8p, leaving at 9a so we didn't make them change our room but did tell the staff and they said they would look into it. I assume the rooms on upper floors are updated and good. Or at least hope so.

Todo muy bien, excelente servicio

The room was clean and the shuttle was great

Rooms were good size that had a fridge but no microwave. Definitely noise proof we didnt hear many airplanes flying by but we did get waken up by some construction i think that was going on not really sure what it was. Pool by bar was small but close enough to order food and drinks which were very tasty good selection. Second pool was more secluded with hot tub. Only real disappointment was ice machine was not working on our floor had to travel to different floor to get ice. Gym was super nice glad they had cold waters there.

The property is nice with plenty of animity

Hotel is so convenient and close to Burbank Airport. Hotel itself is kinda old, rooms are small, old carpet, old bathroom fixtures.

The hotel staff was friendly, professional and attentive. The hotel The food was delicious from the edb outside bar/ although the bartender didn’t ask what size pour I wanted for the wine, and charged me for the 9oz, when I thought he was just giving me a generous pour. Felt like he was trying to get away with

Yes

Perfect spot! Great bar and pools

Poolside seating very comfy. Heated pool.

Welcoming staff, no charge for parking, clean room and quiet area.

Yes

Good location well maintained

Great.

This was a great place to relax in the afternoon before your flight out at the Burbank Airport. The pool and lounge area are nice and staffed well with friendly people. We were able to check in at 1pm thanks to a helpful staff member, so my wife could catch up on her tan by the pool. Return your rental car and walk to the hotel. It's an easy shuttle to the airport in the morning.

The staff was especially nice & professional. We ate at the Daily Grill for breakfast, lunch & dinner & everything we ordered was really good. Airport shuttle was fast & frequent.

So convenient to Burbank airport!

Spacious room, friendly staff. As I was leaving, a manager was getting yelled at and he handled it well. *also a part of management for my own job*

It was all good

Great support for a large attendance convention

I enjoyed resting in my room. The bed was comfortable and the shower was nice. Plenty of parking and people seemed to enjoy the outside patio/bar area and the restaurant.

Everything is clean. The staff was amazing. Park access to XCaret is a trek, but there are golf cart “taxis” on the property, and bar near the entrance for reinforcements. The separate taco restaurant, just upstairs from the buffet, has decent tacos. Real tacos with soft tortillas, onions, cilantro, a lime wedge; and habanero sauce on the side. The food was not good, and I mean the recipes. We didn’t get sick-great food safety practices, but the food didn’t taste good. We “found something to eat” at every buffet meal, but that was often just bread, cheese, fruit. Most options are pre sauced and overly complex. You can’t just “scrape it off”- this is an issue if you have food allergies or anything you need to avoid- or you have a kid on the autism spectrum. The food service staff is attentive and friendly. They looked up ingredients for me a few times, and it was clear they took us seriously. The bread and pastries are excellent. You can buy Nescafe espresso based drinks in the lower lobby. The bars have a lot of different tequila options, Bacardi rums. The vodka situation was dire. Bartenders were happy to use recipes for drinks they didn’t recognize.

Received complimentary breakfast and parking fees waived!

Very nice, clean hotel. Has a bit of a resort feel to it. Very nice outdoor bar with firepits. Easy parking. They offer a shuttle to the airport but it’s so close I just walked.

Clean rooms and a convenient on-site restaurant. The staff was very friendly, and the breakfast at the hotel was excellent.

I’ve been to so many other hotel chains that don’t charge customers for this and since I’m a member of their frequent travelers program!

service

staff and clean room

Staff was great and amenities were very convenient.

Toilet and some lights didn’t work

Loud. Great staff terribly liud and dirty heating and ac system.

Friendly staff. Nice lobby. Room is dated and in need of a refresh. Paint peeling and lots of dings. The hallways are really dark and spooky. Comfortable beds though.

Wonderful atmosphere and hospitality. During the continental breakfast, one of the staff members named Christian went above and beyond to find a specific tea that my daughter had asked for. I noticed him going above and beyond to help others as well. What great staff.

The room was very clean and spacious, but very basic. It did serve our purposes for our stay.

Me encanto

Great Stay!

Great location but a bit outdated rooms.

Good

The room was clean-ish. The bathtub needs some TLC. Hairdryer didn't work and took 6 calls to get someone to answer the phone to get a replacement.

Staff, clean room

I was okay

Great room, great location, great outdoor bar.

The staff is very kind and attentive. Very clean hotel and hotel rooms. The Starbucks had great drinks and great food.

Hotel was nice. Staff was nice as well.

Parking is just way too expensive. It should be included in the stay.

From the reception desk to the restaurant/bar we received to most amazing service. The rooms are large and the convenience of the convention center being attached to the hotel made our trip to The Hollywood Show simple. Great job!

Perfect

I would definitely recommend a hotel for any number of nights. It is a definite step above other hotels in Burbank.

Very clean

Yes

The deadbolt on one of our rooms wouldn’t work right unless you have to fiddle with it a lot. Also, I made a reservation for two rooms and they told me that I only had one room. 20minutes later they found the room under my daughter’s name. The room is set up weird and makes it very crowded when you walk in. The concierge each day was great. I merged a second reservation together to extend my stay and verified it with them twice (prior to my stay and when I checked in - so that ai didn’t have to move out of the room on the day extended). When the day came, they tracked me down telling me I need to extend my stay - when I already did.

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Everything was great, just wish the breakfast was included.

Check-in was fast and easy. My meal at the on-site restaurant was very good and service was quick. Water pressure and temperature for a shower was excellent. I slept well in the comfortable bed.

Na

Location.

The bed and bed linens were wonderful. The bed was so comfortable and the linens were clean and soft!! However, the staff not do much. The outdoor restaurant staff very nice. The front desk staff was atrocious to say the least. To the point that as I was checking out, I had to ask the person was me being there a problem for him!! He also wasn’t convinced that we had free parking as disabled card holders. I had to speak with the person in charge of the restaurants as my breakfast was delivered wrong and he was very kind. But the front desk not so much…

We ate breakfast in the on-site restaurant. It was excellent.

I booked for 2 beds, when i was checking in, they didn't have any 2 beds availble. They have us one king bed.

Great Location

Ño breakfast taken

Overall it was fine. Parking was a little expensive for self-parking with the lot being almost empty. Drinks at the daily grill were good and the bed was comfy.

The hotel was nice and clean, the hotel staff were 50/50. Some of the staff were nice and some had an attitude or looked annoyed if you asked them a question.

Rooms & bathroom very old, it’s like Makeup to pig. Never expected from Marriott. No more Marriott after this experience.

They had hidden extra charges not disclosed was very disappointing but mich was awesome explained every thing and got use fixed up. Saved the stay.

The room was nice and the staff was exceptionally nice

Great location

Nice room fast check in

Great staff, cleanliness

Helpful staff, cleanliness, easy access to BUR

Yes

Very clean rooms and quiet. Perfect stay

Martin was a delight! He helped me at the front desk and made my stay excellent. If I am in the area again I will be coming back!

Check in was fabulous! Breakfast did not disappoint!

After eventually finding alternate transportation back to the hotel, I asked to speak with a manager. The front desk employee, Chanel, stated that she was the manager. I explained the situation and how inconvenient and unsafe it was. Unfortunately, she showed no concern, offered no apology, and simply told me to have a good night after I finished speaking. Additionally, while showering in the room, I noticed a large bug crawling around the toilet, which raised concerns about cleanliness and sanitation. This experience demonstrated a complete lack of consideration, accountability, and customer service. Situations like this—especially involving families with young children—should be handled with far more care, urgency, and professionalism.

Breakfast good

yes great stay

The beds were very small.

Everything was great and everyone was friendly and helpful.

I found a needle in my pillow!!! Not cool at all

Very clean, extremely convenient to Burbank airport

Pros: comfy bed, good staff. Cons: no info in room about amenities (eg gym); phone in room broken, older facility

I’m giving this a four star writing based on having to pay $30 per day for parking and $10 for Wi-Fi that should not be

Very clean. Staff was very friendly and our stay was great.

Room is poor condition and not very clean.

Best hotel to stay at.... PERIOD

Great

The only down side: our bathroom shower tub was very slow to drain. It was room 228.

Love the dining option.

Room was ok, not fully stocked with all amenities, we asked for conjoining room ahead of our stay they could not accommodate that for us. The guy in the

Definitely is old and not the cleanest. Room was dirty/dusty. First night we had to switch rooms because our AC wasnt working. In the new room, the tv wasnt working so they had to send engineer to take a look at it. I will not be staying here again, for the price, you can find a better hotel

Awesome staff .service and room. Great restraunts as well. Absolutely recommend this hotel.

very good hotel

Everything great food delicious thank you

Great hotel. Clean, friendly staff

AC sounded like a squealing jet engine anytime it started up. Shower had such bad water hammer that it shook the wall and hurt your ears - incredible, never seen anything like it. Told the staff about the room problems and nobody cared.

Horrible fresh hair shavings no bed

Found it odd for no place to hang hand towel to dry hands.

Nice overall, just breakfast wasn’t good and parking is overpriced

Nice location, friend staff, room was clean, no issues, it says airport but didn’t hear a single plan or being near the airport didn’t cause any issues. Would stay again

The rooms are outdated and showing signs of wear and tear.

Very old air conditioner, lots of noise

The room was

I like this hotel, need gluten free/healthy breakfast

Awesome check in experience and super comfortable bed with a clean and tidy room.

Room was really rundown.

Clean comfy room.

Easy access clean rooms

Always friendly staff. Someone always willing to help if you need something. Clean, comfortable rooms.

This review asked “What aspects of the free breakfast did you like.” No one ever informed us at check in that this was free.

Room was clean, staff was friendly, very comfortable bed (I am picky!) pool/ hot tub in the west wing was very private and clean. I would stay here again. I would note you pay daily for parking. Overall it was a great place for my family vacation. We were able to have two of our three rooms connected which was great!

Room was nice and spacious. Bedding and pillows were like clouds! The staff was great, both the restaurants had excellent food and service. This place would be perfect if the rooms had balconies and there was a hot tub. Definitely be staying there again.

Got double charged for the room by hotel staff at the front desk and they refused to help to find a solution. They were very rude.

I loved it ;)

Airport shuttle easy access. Comfortable beds

The man who checked my in (i think his name was kyle?) was awesome. Made my experience start off great and it continued on.

THANKS FOR EVERYTHING

Nnn

Room was dirty. Read a review on yelp to check the blankets under light and I was disgusted in what I found.

My day was very short, but it was extremely nice and clean, and staff was extremely accommodating and nice

Clean room, convenient location for universal. Friendly staff. No complaints. Would be back again.

The staff were exceptionally friendly and nice! Every staff person I had contact with from the front desk to the restaurant were so friendly and eager to help. I had been given a room key to an occupied room and the staff, as well as the front desk manager, Martin, were extremely apologetic and accommodating in getting it straightened out. Martin was very customer service oriented around the mixup and went to great lengths to make sure I was a happy guest, even though I wasn’t upset about the mixup. I thoroughly enjoyed my stay, and I would stay there again. The bed was comfortable, room was very clean and the place had a great outdoor restaurant and bar area.

The room was a little stuffy but other than that it was good and I would recommend.

Checked in 4 people online. Only 3 towels in bathroom. Called front desk for another towel, said they would bring it, but no one did.

Rooms were nice and clean overall nice hotel

Very clean and friendly staff.

Bell and desk staff were very helpful

The executive lounge food — it’s all gluten, would be good to have some gluten free options.

Next to a hotel convention center. Noisy, rooms next doors very noisy, door slams, my rest wasnt well. Would not stay here again. Noce place but not with alot going on around. And parking 30 dollars. Nope. Thats a first for me.

Room 522. Elevator noise sometimes, undersea sounds in the bathroom constantly, as though you were on the submarine ride at a theme park. Baseboard tiles in the bathroom were sharp, sloppy, and unfinished. The art in the room was out of focus and low quality, with the same out of focus Graumans Chinese Theater art in the bathroom and hotel room. The curtains do not fully cover the windows, and the room is bright no matter the curtains position. Concrete sidewalks outside were chipped and cracking, and the restaurant and starbucks are rarely open or staffed when you need them. For this kind of rack rate you could stay in a nice suite at the palazzo or wynn in vegas, where this is just a brlow average small hotel room.

I really like the location and their restaurants!

Everything was efficient, convenient and lovely.

bicycle! My 19 y.o. kid really enjoyed pedaling around the neighborhood, and opted for that instead of a dip in one of the two pools on the Burbank property. Rates vary acc. to availability, so I always check the rate at Burbank Marriott first, if it's in my price range I book there by preference.

I like that the hotel is next to the Burbank Airport. Very quiet considering you’re right across the street. Eatery places across the street walking distance. Easy access to the freeway.

Across the street from the Burbank airport and 15 Minutes from Universal Studios

Walking distance to airport. All staff EXCEPTIONAL! Patio bar is fantastic; sets the hotel apart.

Rooms were outdated for the price per night. Initial room checked into shower head did not work and flooded restroom floor had to move rooms.

Easy airport access.

Amazing Staff nothing but helpful and polite.

Very nice stay, the only issue was the parking. You have to get the parking pass when you get your room.

Quiet property with a nice bar, restaurant and pool area. Some of the furnishings in the lobby and throughout the hotel are a little worn but overall it was a nice stay. The hotel does need to keep quarters in stock because I was unable to do my laundry.

I was truly frightened—after such an early flight, all I wanted was to cross the street and get some rest, not face unnecessary stress. Instead, I was left with a severe headache and a terrible feeling. Honestly, I didn’t even want to stay in that hotel anymore. If it were possible, I would absolutely demand a refund. What I went through was no minor inconvenience; it was a cruel and careless joke at my expense. Truly unacceptable.

I liked that the Hotel was very close to the airport and they had a free shuttle that was very quick when requested. The rooms are outdated. Bathrooms are very small. An employee came into our room without knocking and handed us an Iron which I thought was unacceptable. Check out is at 12pm which was great for us, but Housekeeping kept knocking on our door at 9:30am and trying to open our door several times even though the latch was locked. When you are traveling with kids that is not something that you want, people just coming in to your room unannounced. Also the employee at check-in was not very friendly. He was working the Bonvoy Elite line and he was just kinda rude.

This was perfect for our short stay. Great location. We were able to just walk from the Burbank airport. Super nice staff, great customer service! Nice dining options. The only thing I'd add is that, while the room was nice and clean, it could use some updating.

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Dining, bar and overall amenities are excellent. Enjoyed my stay

A very nice place that is literally two minutes from Burbank Airport. It is a little dated, but that adds a type of charm. My room was a little small, and i found it funny that the desk lamp was actually screwed down onto the desk. Pretty old school. the tub was solid, not cheap flexible plastic. It had the AC unit by the floor on the outer wall with a thermostat on the wall by the door. Really nice outdoor eating facility, a popular outdoor pool area, and the staff was amazing. Yes I would stay again. Price was reasonable for the area.

The thermostat in my room did not work so I could not turn off the fan. It made me sick because cold air was coming out of it all night. Also the WiFi didn’t work in my room. It was an overall uncomfortable and bad experience and will not be retuning. The room also had a bad smell.

The check in process was easy but I was told on Expedia I would be paying a certain price. I was charged an additional 70$ and was not told about that. The receptionist was good but very hard to understand. They talked very soft. The room was good. I was hoping for a better check in process.

If you have a car it's in a decent driving distance from Universal. Friendly staff and the front.

Location to airpoy

Can’t beat the proximity to Burbank airport

Property for sure looks much better in the photos. It’s not a horrible hotel. Staff is very nice. Location to Burbank airport is great. Do wish there was more in walking distance.

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Convenient to airport , good food at the bar.

The bathrooms are not Marriott standards. Very small vanity and awkward design.

It was great

Everyone was awesome

This hotel is incredibly convenient if you're flying into or out of Burbank Airport. They have a complimentary shuttle service to and from the airport, as well as the nearby Metrolink stops. The staff here are terrific, very welcoming and helpful. Rooms are nice, if a bit dated, with everything you might need. My only real complaint is that the pillows are so soft and squishy as to be completely pointless. We will definitely stay here again.

Well clean

I didnt expect that a hotel like Marriott will charge for car parking.They dont have their own parking lot.i was surprise when they charge $35 for car park. Bathroom needs to be update for example showers heads ,taps etc Over all for me its ok.

I liked the atmosphere. I did not like how bland and basic the food was for it to be that expensive.

Over all friendly staff and transportation to the airport was the highlight. The hotel overall was an amazing

Great stay. Beds are so comfy i didnt want to get out of bed. Rooms are clean and area is quite.

Charging extra for internet was a surprise. Even Las Vegas has stopped that practice.

Fantastic hotel

Near buy

A

This property is always welcoming and friendly. The vibe is just always good. Rooms are kept clean and the beds are comfortable. The amenities like the pool, gym, bars, and music are fun. This is my second stay and it was as good as the first

There are 2 pools, 1 hot tub, 2 places places to eat, and the shuttle service was nice and prompt. Sadly there was no microwave in my room to heat up the expensive meal. Also if your hoping to find an energy drink in avvending machine, your out of luck. But the bar can sell an 8.5 oz redbull for almost $7. Room was clean, bed was comfortable, staff was very kind.

Love The Burbank Airport Marriott..... favorite place

Weekend visit to son and wife. Overall excellent. Only problem we ran into was a 20 minute wait on Sunday to get a table at the Daily restaurant, due to short-staffing. There were plenty of other restaurants nearby who were happy to seat us immediately. Outside bar/cafe EDB was excellent with great service and bar food.

I really enjoyed the outdoor bar and pool area. the restraunt was very good

Great stat, Great staff

Good

Things are looking a bit dated and worn. Chair in our room was stained. Room amenities were just okay. No ice bucket or glasses. Overall, comfortable and mostly clean. Downstairs lobby area and pool is nice. For the price though I don’t know that we would stay again.

Great

Best rooms

We booked for an allergy friendly room which included the room to be FREE OF DUSTS a well. we found CAKED ON LAYERS OF DUST in ROOM 256. We had called in advance to let them know how HIGHLY ALLERGIC my finance is and they still put us in a room WITHOUT THOROUGHLY checking the ac vents and ac unit in the room! also they have yet to retrieved my license from the elevators and they have been giving us the run around regarding them “trying to get elevator company” to come out… they are incapable of providing the type of service and accommodation. WORST HOTEL EXPERIENCE EVER!

There is only a small plaza with a limited selection of restaurants nearby.

I have stayed here many times and have always had a pleasant experience.

Worst Marriott ever

My event was in their convention center so very convenient & I hardly had to go outside for anything! I would have liked to have microwave in room!

Trip was amazing we love the hotel. The room however wasn’t fully clean when we arrived there was pubic hair in the bathroom and the floor was kinda dirty. However I wiped it up and it wasn’t bad after that oh though they need to replace the toilet seat it was warn out.

Very over priced for basic rooms and the most disgusting bathrooms.

Very good experience overall. Recomended

Great stay .. loved the outdoor bar.

I loved how the property featured two attached restaurants.

Charge nightly rate for parking and need updated bathrooms

We weren’t left extra bath towels but it’s ok we just gotten some swimming pool towels to avoid the hassle of requesting. Staff very friendly and helpful but one whom does not know what she is doing. This is a good hotel and we will be back.

Room was nice and clean and quiet. Service was great the bartender Robert I think that was his name was great makes the best old fashioned

We weren’t given bedding for the pullout bed. Had to ask for it. When we went to make up the bed there was an empty rum bottle sitting right there on the dirty sheets! I was so shocked. Priced no one cleaned the bed/sheets! Layer we asked for coffee supplies and creamer because there was only one cup, 2 creamers and one coffee ground package when we arrived. One bottle of water too. For FOUR people! I called twice but no one ever came to give us the supplies. Asked for pool towels because they were out when visiting the pool. Asked twice. Never got them. Instead they eventually brought us bathroom towels. Never pool towels. Finally, when checking out i noticed a $10 drink charge from the bar! Um.,. I do not drink, and my three kids certainly do not. That was a mistake OR someone charged it to OUR room! I contested that charge. It was not ours. Overall the hotel was not very nice, although I was expecting a nicer place and certainly better service and a clean bed (w/o dirty sheets and liquor bottles) for the high price I paid for this hotel. I doubt I’ll be back.

Excellent

would be nice to have a shuttle to universal studios

Your hotel was clean & your staff was extremely polite & welcoming! We enjoyed our stay & will definitely be back!

Na

I wish the hotel had better food options. DoorDash is very convenient… there is a small pool- when we were there it was totally overcrowded with a dance convention. We picked a tricky weekend to stay at this location. Regardless, I can’t see us staying at this location ever again.

Hotel was clean and the vibe was really good with the little outside bar and the other restaurant as well

The ability to walk from the airport to the hotel is so great. The property layout and amenities are great!

Nice property. Requests not met. Also room type paid for not available.

Nice. Great location

Great hotel

Free shuttle to Burbank airport a lovely plus. And the staff was so kind and accomodating during a stressful travel day.

Staffs very helpful

Paid top dollar to stay at the airport only to find they charge you for internet! And only gave you one coffee for the coffee maker! Felt pretty ripped off. Every where you turn they try to fleece you.

Everything was beautifully

But the worst part is that my $75 deposit (minus the $35 parking fee) still hasn’t been returned to my account. It’s been almost three weeks since July 10. When I tried calling the property, I couldn’t get through—an AI answers the call, and there’s no option to speak with the front desk staff. This was my first horrible hotel experience, and I will not be coming back.

Good

Bathroom tub had hair

Near the elevators was the only real problem. Noisy

Third time staying here this time I decided to get a suite and much disappointed room was dusty ac didn’t work phone didn’t work and the staff didn’t seem to enthusiastic to help either !

I don't normally give reviews but the customer service here was amazing! My card was overcharged but they took care of it immediately. When we got to the room it had a weird wet smell, which we later found out was from the AC but they were quick to change my room and give me bonus Bonvoy points and took care of my parking for the inconvenience. The new room was clean, smelled great and the beds were comfortable after a long day at Universal Studios.

Smooth check in, clean rooms, enough parking, loved watching the planes take off from the hot tub. Big win! Will definitely stay again.

It was 7-10 rating ok

It was an ok experience just lacking in the front desk’s employees on knowledge of their procedures. May need more training in customer service.

Property its in very good conditions

The service & staff were amazing

Great location for food options and the shuttle to Universal Studios was the best saved us about $80 on uber rides

The restaurant in the hotel has very delicious food! Definitely staying their again