The Delavan Hotel & Spa

Definitely not sound proof rooms. I could hear the neighboring rooms entire conversations, snoring, and even getting up to use the restroom. You hear every footstep and door shut on the same hallway, especially when room service is doing their rounds. The doors do not shut quietly. Sleeping in is not an option. I also had 3 different types of hairs on the toilet and a near empty roll of toilet paper, making me wonder if the bathroom was even cleaned. Lastly, no continental breakfast, which is fine, but they advertise for lattes and couldn’t even make lattes both days we stayed. If you try booking with the spa, you need to do it weeks ahead of time because they’re fully booked with their services. Sheets/bedding were cheap. Otherwise, it was okay.

When checking out we raise the issues again to a different staff member. They said they would give us $100 discount on our stay, but that has not happened. We also attempted to have dinner at one of the restaurants on site, but the hostess never acknowledged us the entire time we were standing there waiting. Bottom line, this is one of the worst hotel experiences we have ever had.

Not bad but rooms are a bit tired.

The lobby breakfast was just right for a quick meal.

Exceptional

Amazing staff and property. Great location

The room was nice but the carpets were stained and the TV was on its way out as the screen was going This was a double queen on the 4th floor with a pass through door to make it a suite....however this meant that when the woman next door started screeching into her phone on speaker at 6:30 we heard every word. The hotel did not seem crowded so I suspect they put everyone on one floor for ease of maintenance

TOP TIER ALL THE WAY

Ok good

Exceptional

Convenient, clean choice for what we needed.

carpets in hallways are shot and need to be replaced like a yr ago

Best hotel so far in Buffalo

The signage in the elevator needs to be replaced or removed. Maybe use a mounted panel that can display advertising or hotel information, instead of mounted foam board that’s damaged around the edges. It would also be easier to change or update information. In the halls, the carpet tiles are coming up, either reattach or replace.

Location was good. Motel was beautiful and clean. .

Rooms were large clean well decorated and comfortable

Location was good. Motel was beautiful and clean. .

Enjoyed our stay. Beautiful hotel.

I found the room quite comfortable and very quiet. The bathroom was very nice as well as the shower. It is very convenient that there are restaurant options. Attached to the property. Both offering excellent cuisine. There is a Fitness room, but I found it lacking machines. The bed and linens were very comfortable as well as the towels. I would definitely stay there again.

The spa is run separately from the hotel and did not return my calls so I did not get to take advantage of that - I had been hoping to schedule a massage. In the end, I felt I would have been better off choosing a cheaper option for lodging on a simple road trip.

Everything else was great! Good location, friendly staff, very nice suite.

The hotel is beautiful but the bed was so uncomfortable. It was so hard. Other than that the hotel is great.

The room and the bed was terrible both of us had a terrible neck ache and stiff neck will never stay at this place

Excellent place to stay at a great price

Room was clean nice. No remote for television. Short on towels after the third day of stay.

Yeah had a hotel staff standing at my door at 11 o'clock at night for 15 minutes tell me my TV was too loud when it wasn't loud at all

Great spot all around

The Delevan is a great choice if you want to avoid chain hotels. It’s elegant (which also means slightly worn around the edges). Friendly staff, daily housekeeping services including turned down bed (comfortable), spacious gym, downstairs coffee shop, and live music at the casual restaurant/bar.

Fantastic place. Clean quiet and best food in the area. Our 5th time staying there and it never fails to impress.

Always a great stay!

Room and bathroom were clean. Breakfast cafe had a nice selection of baked goods.

Liked everything about the property, it was even better than expected. Staff was all great too.

Very clean and staff very courteous!

Very clean and staff very courteous!

Loved it! Comfortable, clean, quiet. Feels fancier than the price would imply. The bakery / cafe near the lobby was delightful. Would gladly stay again!

Exceptional

The bar was great. Every day, they had different specials, from happy-hour drinks to 50% off food. The drinks were on point, and the staff was very accommodating. I will definitely be back.

The location was good and Sonny at the front desk was very nice. It was shabby, unkempt and a definite disappointment. The hallway carpet squares were loose and peeling. A chair at our end of the hallway had springs sticking out the bottom. Our room was dusty, no bedside lamps, the door to the toilet was extremely difficult to open and close. There were dark bits that looked like flakes of chocolate between the bed and the windows on an obviously poorly vacuumed carpet.

The location was good and Sonny at the front desk was very nice. It was shabby, unkempt and a definite disappointment. The hallway carpet squares were loose and peeling. A chair at our end of the hallway had springs sticking out the bottom. Our room was dusty, no bedside lamps, the door to the toilet was extremely difficult to open and close. There were dark bits that looked like flakes of chocolate between the bed and the windows on an obviously poorly vacuumed carpet.

This was my 3rd time staying at The Delavan. My husband and I absolutely love the hotel and the restaurants. The food and entertainment are top tier. Our room is always perfect. What I love most is seeing Sonny's smiling face when we arrive to greet us. This facility will not disappoint.

Clean, elegant, restaurants Location, not so appealing.

Clean, elegant, restaurants Location, not so appealing.

Pleasant

Exceptional

Everything was worn out.

The room was spacious and clean. Only complaint is they keep the towels in the separate toilet area, so we had to ask for fresh towels, and no garbage can in the bathroom.

Easy to get to

Room was beautiful and so comfortable. Staff was a 10 out of 5 stars. Highly recommend.

Large clean and comfortable room. We ate at the restaurant and had an amazing experience. Staff was awesome and very attentive!

Clean room. Great staff!!

Yes

We usually eat at Italian Prime when we stay at The Delevan, but we were downtown checking out Allentown and grabbed a bite there. Made it back to enjoy the music and several (and i use that term loosely) cocktails at The Chandelier Bar..Ade Adu provided the music and the bartenders were excellent, as always. This has become our favorite weekend getaway

Great stay!

Exceptional

Scary very friendly and value fair through the hotel.com app

The bathroom was beautiful, but the shower water was lukewarm at best. The TV was beautiful, but it had no local channels to watch sports or connect to the area. Why do you have to call the front desk to get ice? There was no way to adjust the room temperature; it was set and locked at 71 degrees. The promised "breakfast coupon" I received in a text never materialized at check-in, and the selections for "breakfast" were premade sandwiches with no accommodations for allergies. The Campus is SMOKE FREE. For those who do not smoke, this is not a concern, but there was not even a designated smoking area outside for those who have the choice to do so. This experience was far from luxurious and felt more like a one-size-fits-all. Perhaps this company should stick to fine cuisine and overpriced spa packages for a romantic getaway. For a weary traveler who just wanted to relax after a long week, I will not stay here again.

Staff was very friendly. Shuttle driver was helpful and timely. Room was sumptuous

Front desk was friendly, room was in good condition. Will plan another stay there eventually

Outstanding staff, very accommodating, professional, and responsive. Thank you, esp to Nick! Very very clean Chill vibe Nice little cafe/bakery Large room, comfy bed Ample fitness room and equipment The shower never heated up. Lukewarm. Brrrrr Toilet flange slow-leaked, so it ran intermittently. Forgot to tell them until check out-they apologized and noted it for repair. No microwave so no way to heat water for bedtime tea. The keurig isn’t for me. Positives far outweighed the negatives, but would have been a 10 if the shower was warm. Did not enjoy that lol.

Outstanding staff, very accommodating, professional, and responsive. Thank you, esp to Nick! Very very clean Chill vibe Nice little cafe/bakery Large room, comfy bed Ample fitness room and equipment The shower never heated up. Lukewarm. Brrrrr Toilet flange slow-leaked, so it ran intermittently. Forgot to tell them until check out-they apologized and noted it for repair. No microwave so no way to heat water for bedtime tea. The keurig isn’t for me. Positives far outweighed the negatives, but would have been a 10 if the shower was warm. Did not enjoy that lol.

Was also charged at $104.28 restaurant charge at check out that I was not previously informed of. Have emailed hotel to get explanation and refund.

The pictures look way better than it actually is. The hallways had a bit of a foul smell. Wouldn’t stay here again.

Facility was very beautiful and elegant. Rooms were clean, staff were courteous.

The beds was horrible not comfortable at all

The walls are paper thin! Beware you can hear everything through the walls. I asked to be moved to a different room upon arrival. I didn't even get anything out of my suitcase, and I could hear the people through the walls!

Everything was perfect!

Staff was great. Room was excellent!

I enjoyed my stay and will return. My massage was fantastic and I can’t wait to go back.

What a great first experience stay in Buffalo

The up keep of the hotel as a whole. Looks worn down.

Yes very clean and loved the air deodorizer they used

However, there were a few areas that could be improved. As a solo traveler coming from California into snowy weather conditions, the lack of bellman or luggage assistance was challenging. Navigating snow and managing luggage alone would have been much easier with some form of support service available. On my first night, I experienced a significant shower door leak that flooded part of the bathroom floor. I reported it the following morning and was moved to another room. While I appreciate that the room change was accommodated, there was no acknowledgment or apology for the inconvenience. Additionally, I happened to be staying over Valentine’s Day. All restaurants and bar dining areas were set up exclusively for couples with a fixed menu. As a solo traveler, there were no flexible dining options available that evening, which made it difficult to simply grab a bite to eat. It would be helpful to consider maintaining at least one casual or flexible dining option for guests traveling alone. Overall, there were positives to the stay, but these improvements would significantly enhance the guest experience.

staff was nice

The carpet in the room was dirty and they were rude to the other guest I brought with me. She arrived early after a 17 hour drive and told them i would be there within the hour to provide them with the credit card for the damage deposit. They could have let her put her stuff in the room supervised but instead refused to even do that and sent her back outside to wait. I arrived within the hour and only then did they let her get her stuff inside the room with the keycards. I have not had this experience with other hotels. They are usually understanding of situations like this

Clean room -friendly staff

Nicest hotel in the area by a mile! Beds are comfy. Rooms are quiet. Staff are always friendly. This is our go to when we go to Buffalo.

Nice location but room was not quiet and bed was extremely hard. We had people in the room above us and could still hear them at 3 am. Not so much for the noise canceling rooms. The was a 10$ voucher but no info on the restaurants or the spa they had on site. Not the best marketing to upsell any of their restaurants or services. Breakfast was suppose to be in the lobby but we only saw a coffee shop. Not going to come back

Unfortunately, our first room was not cleaned well. Remnants of press on nails and hair on bathroom floor and in carpet. Asked for another room which the manager did the switch but felt annoyed that I asked. New room was clean BUT the fridge hummed loudly our last night and kept me up. The elevator was working intermittently, so we climbed 4 flights. Again, management seemed to just expect that we deal with it. Not apologetic or sympathetic

The room was very clean, smelled really nice, and was thoughtfully laid out. The staff were all super helpful and courteous, they've been very professional each time I've stayed. The restaurants and bars are immaculate and serve delicious food and drinks, and all the staff there were attentive and accommodating and very friendly. The only cons I could list were that the spa closed very early, it seems like a 4pm close time on a Saturday is a little strange especially when check-in is at 3, and the doors to each room close so hard it shakes the walls and will wake you up even with noise cancelling headphones in. This seems like it could be fixed with some simple hardware, so hopefully they update that. Otherwise it was perfect and I will definitely stay again.

Didn’t have breakfast

The staff was courteous and fine. My concern was that we went to check in and waited 40 minutes because there was no staff at the front desk to check in with, and found out they were at the airport picking up pilots and we waited all this time, and no one would check us in, and they stated, "they will be with you shortly", shortly is not 40 minutes. We just drive almost 3 hours to get here and waiting this long was not acceptable. We love the hotel and come here to stay, and this was the first time something like this occurred.

All of the above. And the insight Italian restaurant was fantastic! But make a reservation.

The staff was amazing! We ended up having to stay at the hotel one day rather than going to Niagara because of a snow storm and there’s no place I’d rather be stuck in a storm. The chandelier bar has amazing staff and the steakhouse had the best meal I’ve ever had in my life. Definitely a place to stay around the holidays. They go all out with Christmas decorating. Will be staying here again when I return to the area.

Great service, friendly staff. Very clean and nice amenities in hotel. Strongly recommend staying here for accommodations.

The hotel was quite luxurious and the staff were extremely professional, courteous and helpful. The furnishings were modern & comfortable and the entire facility was clean. The bedroom was spacious with many amenities and the bed was firm and comfortable. I would definitely stay at this property again.

I found the room to dark and depressing for me.

Spacious room, friendly staff, stayed here before and would definitely recommend

The room is clean, comfortable and spacious.

Very clean and the staff was incredible!

Great stay

Loved this hotel! Can’t wait to stay there again. The staff, decor, vibe was just what I was looking for.

Room and bathroom were clean, staff was excellent, especially at the bar

Everything was excellent!

Beautiful hotel with great onsite food options. The bakery is amazing! Room was lovely and clean. Mattress could use replacement. Everything else fantastic. Also beautifully decorated for thr holidays!

Great, clean, modern rooms. Quiet at night. Nice holiday decorations. Professional, helpful staff.

Great location. Very spacious hotel, including the bathrooms. Friendly staff. Fun place to stay.

Clean quiet and beautiful Christmas decor at the hotel. Great spot.

This property definitely needs some updating. It was beautifully decorated for Christmas and they definitely focus on the restaurant and bar, but they couldn’t even give us blankets or comforters and didn’t have what they advertised on their website available. The little café is really nice and the people there are great, but they have no hot breakfast at the hotel.

I loved the Santa praying to Jesus statue in the adjoining restaurants hallway. That brought out the Christmas spirit for me.

(p.s. Love the new in-house bakery/barista)

Comfortable room, great Christmas decor and excellent dinner!!

Stayed in the Harriet rm

The staff are very friendly and helpful. The suite was absolutely beautiful. Amenities in the hotel are very nice. Location is great with shopping and restaurants nearby.

Hotel is in a good location snd has all the amenities you need

The room was spotless and the staff was excellent. The only complaint we had was the the rooms are not soundproof. We could hear everything from the room next door. Not sure what can be done about that. Otherwise the hotel is lovely.

The room was very spacious and the restaurant areas very very nicely decorated for Christmas.. We had a great time ..

Everything was good

The food & bar are top notch.

Beautiful property, rooms were spacious and very clean. Staff was professional and courteous.

The good No bed bugs. Rooms were quiet and clean. Everything is in great working order. Rooms cleaned daily. Beds were comfy. 4 pillows. The restaurant was great. The main floor bathrooms have cool displays! It was beautifully decorated for Christmas. Staff was super friendly. Free parking. Close to lots of amenities. Right beside a blue water tower, so easy to locate when driving. The bad The floor carpet was coming up on the 3rd floor, and the shower water pressure wasn't the greatest. It also took a while to warm up. Cold water was powerful, but as soon as you go to warm it up, the pressure drops.

Beautiful room, such friendly staff.

Yes

yes

Everything was great, could not ask for a better hotel and Bar.

Satisfactory

Parking was safe and easy. Restaurants and bar onsite are very good but pricey. The breakfast options are limited; not good quality and costly for what’s offered. You can get better options at a Starbucks. It would be nice if complimentary coffee & water were made available.

Everything was great

I would not stay here again nor recommend it. The room lighting is sparse - no bedside lights, no desk lamp. The one standing lamp in my room is broken and the front desk was like "oh we don't have a replacement" - useless. Sitting in the dark with two strange wall sconces. On a highway. Advertised a free included breakfast but that was false advertising, Luckily there is a nearby Cracker Barrel!

Bed linens were scratchy. Otherwise great hotel and the Italian onsite restaurant, Salvatore’s, was EXCELLENT!

Great place to stay.

The rooms were spacious and the customer service was great.

Great hotel. Clean with friendly staff. Close to many shopping and food options. Carpeting in hallway and elevators need replacing but overall I would highly recommend.

Great staff Shout out to Sonny at front desk

I was disappointed that there was no complimentary coffee in the lobby. If in the area again, I will stay at the hotel.

People and food

Property is beautiful, however the carpets need a deep cleaning the hallway carpet is filthy and tattered see photos, The elevator carpet is black with grime. Stayed here many times in the past but some maintenance of the place needs attention, clearly visible debris and string and paint chips and wall paper separation are clear signs that management is not addressing the most basic tennant of a clean property For close to $200 a night the experience is more of a motel 6 at this point- a shame, hope they make corrections.

Staff was awesome. Bed was not that great. Woke up sore and stiff. Bathroom in the room was very nice. This is close to the airport. The carpet in the hallways going to the room needed a good cleaning. It worked for one overnight on our way to Niagara Falls.

Excellent place to go and spend a day or two the only thing was the Internet wasn’t working .

Lovely hotel… clean room and very convenient to stores and restaurants in the area… one update that would really make a difference is new carpeting throughout the hotel, elevator and rooms… current condition is dirty and smells.

The room was okay, but the plumbing was substandard. The toilet broke and there was no one to fix it until the following day. It was very inconvenient. To say the least.

Staff is awesome even though we came on Labor Day with minimal services available we enjoyed our stay. We enjoyed talking with Sony today.

Stayed in Harriet Suite.Room was very clean and comfortable. Wonderful bathroom with duel sinks, separate toilet area and walk in shower.

The front desk agent Sunny in the evenings was excellent at providing service for us and all guests.All staff on the catering side was excellent as well.

Staff, room, was great. High quality and comfortable room. The hotel layout is quite strange but all in all a nice place to stay. One big negative was a wake up call that I never received after front desk assured there would be no problem.

Best Hotel and safe, clean.

I love this hotel. I stay here every time I go to Buffalo.

The Delavan was amazing! We stayed in the Harriett Suite my wife and I agree its one of the most comfortable beds we've ever slept in. The room was spacious and nicely decorated. The bathroom was beautiful, deep tub, rainfall showerhead and his/hers vanity. The facilities were well kept gym included. I love that the gift shop is 24 hours and that Perla, Italian Prime, and the Chandelier Bar are all attached the food is delicious and the drinks are creative and stiff. Allison was very accommodating and polite i will definitely return when I go see my Buffalo Bills play as they are 15 minutes from highmark stadium and about 35 minutes from Niagara Falls, we loved it!!!

Hotel was a bit worn down, definitely bin abused Desperately Needs new carpets in hallways and rooms. Will definitely go to restaurant again as Salvatore’s is top notch.

Just a beautiful hotel with a lively bar. Some items are starting to show their age, though. Even though the property needs some freshening up, it is still such a nice hotel

The hotel floors need repairs some of the carpet was coming up.

The hotel appeared run down on the outside and inside. Carpets in hallways damaged. Promised coupons toward spa not provided as they said they don’t do that anymore. Pillows and bed uncomfortable. This is not 4 star material.

Very nice staff and great accomodations

Ok needs more cleaning and carpet cleaning

Great rooms

Bed and pillows were comfortable. The room is nice and spacious. The carpet is clean but worn. The bathroom door leaks.

Pretty hotel. Convenient location

The hotel is clean with 2 restaurant choices. The beds are super comfortable. Would recommend to anyone.

I stayed for 3 nights and my room had stains all over the pillows and sheeting. I only asked for room service to clean my room on the 2nd day and they did not clean my room or even make the bed. All they did was replace my towels and toilet paper. Further, as you can see from the photos, the state of the hotel is in disrepair with the floor tiles coming up from the floor. I have absolutely no idea how this hotel has a 4 star rating, but you are better off at any of the 3 star rated chains compared to this location.

We've stayed here multiple times and we were never dissapointed. We always see the same staff at the check in desk and it makes us think that the management is doing a great job taking care of their employees. We'll be back for sure! The decoration during Christmas is absolutely amazing!

Beautiful room and lovely decor throughout the hotel.

Two things that I feel need to be addressed. The hot water in the shower was only so so. Also, no phone charging outlets.

Long term stays have to ask to get service and fresh towels. They can’t fix the bed or change the trash. Decent room for Buffalo but you’d think the premium price would solicit excellent service. It doesn’t. No bed bugs so there’s that. The suite has a nice bathroom and some extra space. Have to call to get ice. Room service done at 9:00. Thought it would have more for $250 a night.

The beds were comfortable. The only negative was the noise from room above, could hear the walking back and forth. Our room on the 2nd floor

There are hairs on the sheets, and it is dirty.

We had to cancel one night. The room was dirty. We were moved to another rooms and found cockroach in the mattress (dead) and on the wall (walking)

Always enjoy staying at The Delavan. Many food options and the staff are always friendly.

Our room had plenty of storage the bathrooms was excellent with 2 sinks. We really enjoyed our stay.

staff and service is not great!

Then hotel was very clean and orderly. Nice touches everywhere. The hotel offers two dining options: one more laid-back and the other an upscale restaurant. Both are very nice. The room was lovely. This is our new go-to hotel in Western New York. Yay!!!

First impressions stay with you and unfortunately as you’re going up to your room you get hit by a stench as you enter the elevator. Main elevator by the reception was the worst with an awful smell that never went away and it’s unfortunate because the lobby is well-kept.

Awesome location. Professional staff. No complaints. Very ckean and modern.

Great hotel

This hotel is pretty.The people above me were load. The bed was load, could use a better mattress. The carpet is showing wear. The washroom is beautiful in the room.

In the entire week I was there, my room was only cleaned once even though I did ask for it to be cleaned daily. Also, gym

Room was not properly prepped when we checked in. There was not a full set of towels when we arrived. Housekeeping did not come to clean the room and refresh the towels every day.

Great place to stay in the Buffalo area.

The Delavan is the latest of the family owned hotels in Western NY. We enjoy great rates by booking early. We appreciate their shuttle to and from BUF airport. The staff is always friendly & accomodating. We see signs of wear in carpet tiles popping up in corridors, nicks in paint & furniture. Most importantly be aware - they hand you a paper at ck in that if you forget to read, you will on the second day realize, your room is not cleaned nor towels replaced unless you arrange for this a day prior. Otherwise great location, nice amenities, super staff.

The staff was very friendly and helpful.

Clean and comfy room. Located in quite area and close to the airport. I recommend this hotel.

Always a great stay. The restaurant is convenient and great food too!!

Staff were not overly helpful, some rude, especially front desk at the restaurant. They advertise 3 dining rooms but NONE are open until 4:30PM. Spa not open. Fell short all around.

Sonny was great!

Close to Buffalo airport convenient shuttle service

I think I liked pretty much everything about this property except they had terrible pillows on the bed. Too big and uncomfortable to sleep on so that made for a less than a perfect night sleep. The bed was fine. I could hear the people in the next room in the morning fortunately I had earplugs.

Beautiful hotel

We were very grateful that our request for early check-in was possible as we were in the area for a close family member's funeral. Thank you.

Loved the hotel as far as location and size. Not too swanky, but nice enough. Sheets weren’t as soft as I would like, nor did the water get hot enough for my liking, but neither of those things would deter us from staying there again. The important parts for us were the cleanliness and the friendly staff…from Dapper Sonny at Check-in to the helpful gentlemen in house keeping.

Beautiful hotel, exceptional staff, delicious food and great value. We will be back.

Nice place. Quaint and quiet. We were not able to take advantage of any of the amenities because we were only there for 2 days. I didn't realize we were about thirty minutes away from niagara falls, which is the reason we went there. That was a downfall, but at least the area was pretty easy to get to.

Everyone was absolutely wonderful! Nice place , rooms are clean and nice . Restaurants onsite is a plus !!!!

Things we didn't like were...... the lack of cleanliness...there was a bloody bandaid on the shower wall in our room.....another guest left a broken plastic hanger in the closet, clear for housekeeping to see.....some of the carpet tiles were replaced and never secured so they were just laid on the hallway floor loose.....the main door we entered and exited to the parking lock was locked and broken so our keys didn't work.....there was a rock there instead to keep it open. The walls are paper thin and it sounded like an elephant was in the room above us....the day before we left, we were locked out of our rooms and had to get new keys made....the Expedia website says they have free breakfast. They don't. When we asked about it, we were told, "that's a mistake on their website". They need to contact Expedia to change it because anyone booking through Expedia is expecting free breakfast.....the rooms were very average....our coffee maker didn't work. The rooms had a musty smell. Overall I'd say this hotel is a 3 star at best. I wouldn't stay again.

Great place to stay

I also wanted to use the microwave up by the front desk. There was a gentleman heating up his dinner. He stopped what he was doing and let me bump ahead of him to heat my food up. That was very kind. I'm just saying the employees here are fabulous, kind and accommodating. The bed was comfortable. The place is quiet and the shower was out of this world. Thank you Delavan for a great stay.

Very nice room and great restaurant

I booked underneath the Spring Into Luxury staycation package, which was a very good deal. The rooms are very spacious and the food was amazing.

The curtain was broken, we can’t close it, making it too bright in the morning. The door handle is super sharp and the door is very heavy. It almost cut my hand when I tried to open the door inside. I guess that’s why everyone has to slam the door!! Even at midnight we can’t sleep because of some people are talking and laughing in the hallway and sometimes slam the door making loud noises!!! There was no microwave in the room. We paid over $200/ night, very disappointed.

Beautiful hotel space; great/ helpful staff. Only con, streaming service on television.

Place was

Good and calm place to stay

Excellent staff and service. Always a pleasure to stay at The Delavan.

Starting to show its age

I enjoyed the quality of service (especially by Sunny) and the unique set up of our room. The amenities offered are really great. The bar downstairs was also an experience.

Free parking, close to shopping/food, good and clean. For the price range it’s the best you’ll do. Will come back for sure

Beautiful property, staff are super pleasant!

Insulation between floors & walls need better soundproofing

Love the chandeliers. Very friendly staff. I would go back.

Staff was very helpful and service was great.

I was told that I couldn't get the free continental breakfast because I didn't book through them directly. The hotel was far from full, and I had a view of the air conditioner lot. Definitely treated as a second class citizen

Staff was great

Hotel was beautiful but the rooms were stifling…the lowest setting for the thermostat was 68 degrees. That’s not even reasonable. My husband and I woke up hourly from how warm the room was. Even my 17 year old nephew and his mother who were in another room said the same thing. Terrible.

The Chandelier Bartenders were the best I have ever seen, I don't think I ever saw them stop tending to all the people at the bar and at the tables. The drinks were outstanding. We ate and drank there every night.

Excellent

Great place only thing key card doesn't work on back door. Went had it rescanned still didn't work. Not just mine but other guest that were waiting same problem.

Found a eyelash in the bed.

This was my first time here and I was pleasantly surprised. You never know what you are going to get when you book online and it’s not a chain hotel. This place surpassed my expectations. Very nice hotel, lovely rooms, service was amazing, and everything was clean. I highly recommend this hotel. I will definitely stay here again.

Needs updating

beautiful!

Beautiful hotel.

The room is nice, quiet, & safe.

Stayed here the night before our flight. The hotel is very nice and the parking rate is good for when you’re leaving it for multiple days. The frustration began when the people above us came in it midnight on a Wednesday and apparently rearranged their entire room while tap dancing. I’ve never been able to hear someone above us so much. We requested a 4:30am shuttle to the airport (property offers 24 hour shuttle) at 4:10 the desk called us that the driver wasn’t there so they called us a cab and could we please hurry…. She was rude to us for making him wait when we requested to leave at 4:30, not 4:10, not our fault the driver was there already. Then when we got back tonight they said the driver isn’t there and to get a cab and they’d pay for it… so you don’t do 24 hour shuttle? I wanted a hotel shuttle not a sketchy cab. Yikes. Wanted to like it so bad but kind of frustrating

We stayed at The Delevan for our anniversary dinner and quick ‘get out of town ’ evening. Quick and simple check in, very helpful and friendly staff at the front desk. Had a cocktail in the Chandelier Bar before dinner st Italian Prime steakhouse..fabulous service at both places, amazing meal at Prime

Excellent hotel. Very nice room and restaurants. Love to stay here.

Very clean and everyone was extremely friendly.

The staff are wonderful and are very friendly and helpful. The suite we had (Harriet) was beautiful and very clean. I needed an accommodation of a shower chair, due to having a recent knee surgery. It was set up in the shower for me before we arrived. The communication from hotel staff about this need was fantastic and very much appreciated. Will definitely continue to stay here. Thank you!

The staff were very accomandating!

Disappointing directions to the entrance and spa was never open/no one answered while we were there but would definitely recommend for a romantic experience