Hyatt Regency Buffalo / Hotel and Conference Center

Very good

Definitely recommend this hotel.

The breakfast was awful and overpriced.

Convenience to ride the Metro to Key Bank Center When we tried to checked in at 4 pm our room was not ready. They said it would be a few minutes longer but after 45 minutes we were still not able to check-in.

Staff was super nice and helpful. The place was beautiful and in such a great location. Clean rooms and areas. Would definitely stay again.

Disappointing

Our room was a suite and air conditioner was not working . Maintenance was too look at it while we went to concert. Came back a few hours later and still not working called service desk and they sent a Maintenance guy by with a fan. Not happy with the stay due to air conditioning not working.

Went to use shower in the morning and there was no cold water only scalding hot, tried several ways to get cold water. So was not able to shower. Pretty awful

Staff was great! Lobby is great. Room was rundown. Bed was comfortable.

Staff where friendly

When we booked our room we requested a Queen or King size bed. When we arrived at our room it had two double beds. We did keep that room only because we had a late check in.

Amazing time!

The staff were awesome, Friendly, and helpful. Our room was clean and big. Our king bed wasn’t very comfortable. It seemed to bubble in the middle and we both ended up on the edges by morning. It also seemed a bit lumpy in places. The bathroom was clean, but a bit small and hard when having to shut door. The Starbucks, bar, and restaurant were good. The area felt safe and easy to get around. The tram stop was super close.

Very clean and great environment. Great location and convenient. You can’t ask for more. A+++

Very good

The lamp the windows ere gross

Great location.

Nice property, great location. The smell of pot smoke on 11th floor was terrible. I’d wish hotels would kick guests out vs pretend that it wasn’t happening

Location! The front desk staff was wonderful!

Firstly, the entire staff was exceptional - from the front desk to the servers at the restaurant and the bar. Everyone was welcoming, friendly, and professional. I would like to especially acknowledge the desk manager, Kevin, who was extremely accommodating as we were traveling with a 94 year old. Kevin went above and beyond to make sure that our needs were met. The hotel was in a convenient location, as well. Rooms were spacious and the bedding (including the pillows!) were extremely comfortable. Certain areas of the hotel can use a refresh, but there are signs that it's being addressed. And the housekeeping staff could start a little earlier.

Water temperature in tub and sink was pretty hot with warm water coming out of both faucets st sink!

No complaints at all about the room or the facility in general. We did use the stairwell once and it had a pretty unpleasant odor. The elevator has been modified so the buttons don't work but it wasn't that obvious the first time we got in after using it once the updated touch pads were more obvious.

The room was not what you would expect from a Hyatt. The bathroom had seen better days and was in need of repairs. I was there for the Buffalo Marathon and they did let us check out late so I could get a shower. That was appreciated. The morning or the marathon there were people in the hallway at 4am talking and it felt like they were in our room. The walls are very thin. Location for the marathon was great but I will look at another hotel next time. Does not live up to the Hyatt name.

Probably the most comfortable bed I’ve slept in! Unfortunately a few things over shadowed the stay. The wall paper in the bathroom was coming down; Guest services knocked on our door at 7:20 am and attempted to enter - my friend and I had spent the nite after seeing a show and I always use the inside lock to double lock the door - the employee would have just entered the room! We were later told we were on the same floor as a group that needed to gather and leave by a certain time. We inquired about breakfast and were shown where and told the time after having dinner at the hotel. While eating a staff member came over and gave us a bill and told us to put our room # on it and it would be added. I went to the front desk and was told that it was an ‘a-la-crate’ hotel. The charge was $50! I was firm in saying that they needed to post it somewhere whether in the room, signage outside the breakfast room, or be told at check in he replied I could have asked a staff member, I told him we did and were given the time and location. He asked if I would be satisfied w paying 1/2. I sighed and said I suppose then mentioned it was bad enough that an employee tried to enter our room w two single girls - he then apologized and wrote off the fee. Valet parking as there was no parking lot was an additional $30.

Exceptional

Hotel rooms are dated but very well kept and clean. Front desk staff was wonderful.

Bad

The room was spacious and clean. Stylish hotel in the heart of downtown. Valet parking was fast and convenient. Cost was $29 a day.

Personal kind of rude

We waited over an hour for a room to be ready. When I complained, the front desk magically found a room and comp’d breakfast. It was a busy weekend and nice gesture, but I wouldn’t stay again.

The sink and tub did not drain well.

The sink and tub did not drain well.

!

Room is clean but a bit “run down”. The wallpaper is coming away from the wall and the lampshade is stained but the room overall is clean. Bathroom could use some work as the drains were very slow.

Loved the closeness to downtown and convenience to get to events!

Location was fantastic for the half marathon. The room was clean and exactly what we needed. Friendly and helpful staff We loved it.

Location was fantastic for the half marathon. The room was clean and exactly what we needed. Friendly and helpful staff We loved it.

Ok but over 400.00 for 19 hrs in a corner I'm was not worth it

Close to Buffalo Marathon start and finish line. Liked everything

Close to Buffalo Marathon start and finish line. Liked everything

Ok but over 400.00 for...

Very good experience at Hyatt. Definitely will be back next year. My only complaint were the pillows. Other than that I loved my stay.

Staff was great, I didn’t like the condition of the pool so kids would not get in.

Very good

Seemed like a nice hotel.

Clean room and breakfast was great :)

There are a couple suggestions: 1. Desk in room needs lamp, preferably with outlets built into it. 2. Full body mirror outside of bathroom needed lighting. Mirror in daughters' room also was placed on a wall that lacked lighting. 3. On a sold out weekend, one of the elevators wasn't operating, causing very long, and very inconvenient waits. 4. The hotel drop-off semi-circle at entrance was a blocked mess, by cars, by valet parked cars, and by buses. And it was pouring rain! This situation needed hotel staff to take charge, to direct the traffic jam, because it caused patrons an long wait to unload luggage or to seek parking off site, then drag their luggage through the drenching rain.

Overall it was a nice stay, but maybe not for the high price.

The breakfast was great, hot, and good selection

Proximity to restaurants and bars. Had to pay extra for parking. If you leave your car upon arrival it’s $16. But if you have places to go your charged.

Proximity to restaurants and bars. Had to pay extra for parking. If you leave your car upon arrival it’s $16. But if you have places to go your charged.

Standard hotel room and served its purpose well. The lobby was beautiful and was an easy check in/out. Staff at front desk were very helpful letting us know to use the street car as it’s free and takes you down to Keybank center.

I will always choose the Hyatt if and when I can. The rooms are always very clean and the staff is great. I just wish they had continental breakfast.

Upon check in to the room, I noticed an ant in the bathroom. The thermostat did not work at all. The closest working ice machine was at least 4 floors away. When trying to eat at the restaurant it took a very long time to be acknowledged and served.

All the staff was kind and helpful. The restaurant allowed the hotel customers to order food even when the restaurant was technically closed. The room was very clean.

Very friendly and helpful staff.

Great place to stay very friendly staff enjoyed the stay

Unfortunately, the hotel was over booked so they had to put us up in a different hotel. While the new hotel was nice it was further away from our destination and required us to drive and pay for parking daily.

Rooms were clean and staff were helpful

The place was great and your staff was lovely 🤗 thank you!

Room was pretty worn out.

Yes

staff !

Great location to Shea's or Sahlen's Field. Hotel lobby was beautiful and the bar/restaurant area was convenient. Check-in was super fast! Cleaning staff were helpful and very friendly!!!

The front desk and room cleaning staff was very polite and courteous.

Great hotel and staff at the restaurant/bar!

Yes

Room was just ok. Expected more for the price.

The staff at this hotel are tremendously, friendly and helpful. We loved how they kept the granite façade of the old Genesee bank as part of their remodel. Some aspects of the hotel show their age, and signage could be more clear for things like the workout room, but overall lovely. The restaurant was great as well, and although my fingerling potatoes were a little bit too salty, otherwise the food was excellent. We will be back if we need to visit that part of Buffalo again.

Very tired rooms but very clean. Staff were prompt and friendly. Didn't use the pool. Close to arena and stadiums. Very walkable area in downtown Buffalo.

Clean room

Everything was as expected except our room did not have heat in a deluxe room. They had to bring us a space heater but it dropped to the 40s/50s at night since we couldn't run the space heater all night.

I was grossed out by the room I got. It was on the 3rd floor facing a glass awning. There were dead birds on it. Nasty. I am disappointed with the staff as when I checked in at the hotel they said that was only room available which is bs. Even if it was they should have offered another room for my second night. Either way will never stay here again.

Great location for downtown buffalo

I could not sleep the first night. It was so hot and there is no individual room temperature control. It’s really not ok, especially at the price you pay! Just because 69 is good for some, doesn’t mean it’s good for everyone! I was trying to get it lower to no avail. In addition the shower bath water was not going down. When you are showering the water is standing, which is disgusting. This needs fixing asap!

Everything was great. Room was a little warm. They let us check in early. Stayed for a buffalo sabres game. Free public transportation behind hotel takes you directly to the arena.

Property was decent. Location was amazing. Staff was incredible.

No complaints. We enjoyed our stay there.

Rooms are a bit old, furniture was kind of dinged up, but the room was comfortable and the hotel was nice enough!

Great staff.

The front desk staff were very friendly, lovely, helpful people. The room was clean, but basic. It could have definitely used a thorough dusting. The inclusion of what appeared to be an off-colour dollar store shower mat also cheapened the feel of the washroom.

too hot in the room. could not adjust the temperature satisfactorily

The accommodations were very good and yet what sets the hotel apart from others was the excellent hospitality provided by the hotel staff; especially the front office/lobby/check in personnel!

Excellent room and great location

Booked for a quick weekend away. Overall hotel looked lovely but room was below average. There was mold in the bathroom as well as repair work needed in our room. Wrote in issues via Expedia chat but never heard back from hotel.

Great staff!

Great location!

Valet service was excellent very kind and polite

My stay at the hotel was overall acceptable, but there are several areas that need improvement. The breakfast options were very limited, especially considering the high price, and adding more variety would make a big difference. The room itself was comfortable, but it definitely needed to be cleaner. Although the hotel has plenty of space and good facilities, it only offers one restaurant and a bar, which feels insufficient for the size of the property. With a few improvements, this hotel could offer a much better guest experience.

Did not use the internet. There was crushed crackers in the hallway that never got cleaned up during the time I was there.

Asst manager was awesome welcoming us during check-in. It was a great stay.

Staff was amazing??! Bed was super comfy. Rooms could use an update but were fine!!

Very clean. Staff was super helpful.

Room was clean and comfortable. Staff were exceptionally helpful and friendly, and that is by Canadian standards. Seems like a good area but unsure as the city is a little dreary

Front desk staff extremely courteous and helpful. Room cleanliness was exceptional. This hotel is our favorite place to stay when visiting Buffalo.

Good location, rooms were warm

Our room and floor were exceptionally clean. The amenities were great as well. Staff were eager to please and we're engaging and friendly. They were always there to answer any questions we had. Our phone in our room did not work . The pool area was a disappointment. The water was cloudy and cold Towels were laying all over the floor. The handrail going into the pool was wobbly and not very secure.

Didnt see shopping, the man at the desk that checked us in was the friendliest person i have ever encountered working at a hotel....he is who i would want greeting us every time we came in/ back from the hockey game/ even tho the sharks lost, asked us if we still had a blast...

Not everyone with a bag is doing laundry at the hotel.

Great location- staff was super friendly!

Room was very comfortable. And the hotel is excellently located.

Front desk staff was quite pleasant.

In walking distance to all that I needed. Our room was large, clean, and great! Front desk service was very pleasant, she even upgraded us and gave us a bottle of water.

Hotel is in good downtown location to theatre district. There are a few restaurants in the area. Staff are professional, helpful and friendly.

Shops nereby, internet not great

This was supposedly designed for a personal with disabilities. The toilet in the bathroom was too low to the floor and the bathroom was not friendly accessible for somebody with disabilities. The bed was too low to the floor and there was no microwave in the room. You have to use a microwave in the hallway. I’ve never heard of that at a Hyatt hotel or Hilton Hotel or any major hotel that you have to use a microwave in the hallway …unfathomable!

The beds and pillows were probably the most uncomfy things I have ever slept in. And the room was so hot I was sweating all night. It was a really pretty hotel with great staff but very uncomfy holy Hannah.

Great location to attend a concert or Sabres game. Easy access to trolley.

Hotel is very old and way below the average of a Hyatt property, mattresses are not comfortable nor pillows. Rooms could use a little bit of maintenance.

Clean, convenient location, friendly staff, nice restaurant and starbucks in the lobby!

The manager at the front desk when we checked in was so lovely and helpful and was a delight to talk too. All the staff have great customer service and always have a smile on their face.

Staff is always so accommodating and friendly. Room always clean

The room could use updates or looking at The shower was very hard to pull out to turn on. Desk light didn’t work and a loose electric cover. The room was clean otherwise and I loved the size of the towels

Check in staff was very friendly and informative.

My son really enjoyed the pool! Great view. It was nice having a casual dining option available as well as Starbucks. The gentleman at the front desk was so polite and friendly.

Rooms were very outdated, as well as the pool. There were serious safety concerns at the pool. The hand rail getting into the pool was rusted and not even screwed in. We will not be staying there in the future.

Courteous staff

There was some garbage left in the closet, otherwise the room was okay.

Hotel was great. Pool was not as expected. Very old and not super clean! Everything else was great.

Room was ok , staff were really nice . It served it’s purpose , a clean, close place to Shea’s Theater.

Clean room & convenient to downtown amenities

clean room; very quiet; , great location to walk to restaurants and bars

The hotel rooms and pool area are extremely dated. The hotel room itself is like an oven. Even after calling maintenance to open a window and getting a fan it was uncomfortable sleeping and just existing in the room.

Great location, staff friendly, the bar staff were all great. Only issue we had was that the room was too warm and couldn’t lower the temperature or even turn the fan on. Also the breakfast is over priced.

the room was amazing! we have stayed here several time, the bed is extremely comfortable! the only complaint is, the shower had only cold water. i know things happen, but when you have a sold out hotel, and when i paid almost $400/night, i dont think hot water is too much to ask for!

The

The front driveway is absolutely chaotic. Cars parked everywhere. The room wasn't very good. The hallway noise was loud, black mold in the shower (no fan) and hole in the wall in the bathroom. I accidentally booked this property and never again. I accidentally

Reception was wonderful! However we had no hot water in bathroom.

Other than the lobby the place was so dirty. Our room had MOLD in the bathroom and the dirty box springs were left visible with no sheets on them. My daughter woke up with a bug bite on her so naturally I was worried there were bed bugs with the environment. We didn’t see any but when I lifted the sheets, the under sheets were stained yellow. The pool area was also disgusting. Rust around the pool everywhere and had an awful smell in the area. The pool look itself looked poorly taken care of and was genuinely concerned about letting my kids swim in it. The only positive was the front desk staff was incredibly nice, but everything was terrible.

Spotless

Staff were great. Pool was nice.

Hotel Staff was extremely friendly! Room was clean. Great location with train nearby. Valet staff was not great

Staff was great- the protest outside was unexpected. There were some cosmetic issues in the room (paint chipping, carpet stains, rust on the shower fixtures) that should be resolved addressed

Overall I'm not unhappy - it is everything you need in a tourist-class hotel, but it is not a Hyatt Regency standard.

Good staff!

Check in staff very friendly. Rooms were clean, bed was comfortable. Rooms a little dated but would stay again

Room was old, rusted, and water was cold. Rugs were ripping in the hall ways.

Staff are great and curtious. Hotel is nice but dated. I've had more amenities at a lesser hotel

Room was clean and the entire property was exactly as described. No complaints.

Clean

Great check in experience, clean rooms, close to everything downtown and the pool on the 11th floor with great views is a bonus.

The guestroom was clean and accommodating for 4 persons. However, only three (3) sets of towels were available. Note: when you have the number of persons confirmed in one room, make sure the towel sets, pillows and other in-room amenities accommodate all four persons. The restaurant menu was accommodating to all food preferences. Thank you!

Beautiful building, historical value (Genesse). The room was spacious but the view out the window was ugly, seeing a rooftop. The worst part of the experience was the lack of heat. We called room service and a technician came to reintroduce heat to our room. The amount of heat was barely adequate, the washroom was left cold.

Ice machine on our floor was broken, but grateful the Out of Order sign indicated which other floors had a machine. Room was clean, and staff was very friendly. Was able to check in early which was very positive.

Breakfast is way too expensive. If you're going to charge that much, at least have staff that serves me. Buffett is not acceptable at that price.

Exactly 👍

Check in was at 4 pm. We were there at 4:20 and told that the single King rooms were not ready yet and we would have to wait. Unacceptable as we had plans to be somewhere and needed to do a quick turn after check in. Instead os solutions, we just got excuses until we got stern and were give a junior suite for 1 room and 2 double for another. Just a bad experience overall.

We were welcomed by Daryl at the front desk who was very helpful, courteous, informative, and has a great personality. Every hotel should have a “Daryl”. Lobby bar/restaurant is bright, food was good and the staff were pleasant. Our room was clean, well appointed and the bed was comfortable.

Picketing was going on. Couldn’t get in the driveway to unload. Went through snow banks to get out on the side street to check in. The manager was awesome and friendly. Spent a lot of money for a room. Went to the Sabres game and when our group got back grill had stopped serving

Staff was very courteous. Hotel in a great location. Disappointed with some things with room - no hangars in closet, remote control had electrical tape holding batteries in, refrigerator froze our drinks.

Check in experience was lacking. Originally assigned a room with no heat (50 degrees). Called the desk to notify them and they said someone from engineering would come take a look. An hour later after no one had showed called back and requested a new room. Advised hotel was very busy but was sending someone from engineering right away. Worker arrived, could not get the heat fixed after 30 minutes. Worker then called and advised them to move us and stated someone would deliver keys to a different room. Took another 30 minutes for keys to show up. Moved to a room with two double beds with a large separate seating area from a corner room with a king bed. No offer from management to make it right.

Courteous staff, prompt service, clean room.

Great Stay

The windows open to some weird view of the roof it looks very uncomfortable Glasses got stolen Starbucks does NOT want to take your order (I was down there trying several times)

Staff was great! Room was comfortable. Hotel restaurant and bar was handy, although the food was only ok.

Customer service

Front desk Kevin is the best!

Was a great stay. Rooms are clean

Great room, restaurant and staff were very friendly.

Bed had stains all over the sheets

Room was clean, older little worn furniture, but still halfway decent staff was great

Nice space. Clean bathroom.

Friendly staff, clean spacious room.

Great location, friendly staff, clean rooms, good pool, great rate!

Location

Love the people at the front desk! Very accommodating! 10/10 Stay

Great stay

I love how QUIET it was in the room. I cannot underscore enough how big of a deal the quiet is. The lobby is beautiful. The only negative is the restaurant on site (Genesee I think? ) had 1 girl working Saturday night, she spent all her time at the bar and virtually ignored me for 20 mins didn't even greet me & then was rude & dismissive "I'm busy." I was 1 person & it was NOT at all crowded...Finally had to flag another lady working & she apologized for the service & even brought me a snack but for 1 person who just wanted 1 entrée & no drinks, i was there over 2 hours. Again, was not that busy. Otherwise great experience dinnerwas delicious when it finally came. Hotel was clean, quiet, front-end staffing were all top notch 👌

Staff was nice, things were relatively clean all hallways i saw needed a good vacuuming.

Pool was wonderful. Housekeeping was excellent.

La habitación es muy oscura y peor porque una de las lamparas no funcionaba. Artículos de baño insuficientes y de mala calidad para cuatro noches y dos personas. Nunca fueron a hacer la limpieza y no se nos advirtió de esa modalidad. Nunca tiraron la basura. Pocas toallas para 4 noches.

Hot water ran out! Everything from the covers, floor and microwave was dingy. Couldn’t watch no streaming platform on tv!

Entering hotel, wandering and using public restrooms. Most good hotels have someone at the door and check keys to let people in. Sad to have paid over $300 to feel unsecure.

I called yesterday and they said I didn’t have a reservation

Not even a smart TV

The room was great, but the staff could not have been more helpful. My son and I got stranded in Buffalo due to weather and everyone at the Hyatt Regency Buffalo took wonderful care of us.

Great

Staff were great, the room was clean, and fantastic location

No hot water, no streaming service to watch NFL game in an NFL city, terrible service at on site restaurant, ice machine broken, lamp in room broken, but staff friendly.

It was great...we had no issues

Stay was good. Only complaint was the temperature for the shower. It was luke warm if that.

Common area, lobby and restaurants were nice but the rooms were outdated and grungy. Furniture was very old and worn. Beds were old and lumpy. Not expected for a Hyatt Regency. I do not recommend staying.

The staff was so friendly would highly recommended this place.

The furniture is a little outdated, but other than that, it’s a great hotel.

Staff was amazing. It’s a historic building in an incredible historic city. Take a moment to realize how much of the modern world started here

Lovely experience, beautiful view from the pool, amenities are well stocked and beautifully designed.

Clean, amazing staff. Very comfortable. Will visit again.

Staff customer services was exceptional!

Checkin staff very helpful, efficient and pleasant.

The front desk clerk was amazing in check-in!

Michael at the front desk has excellent customer service skills and a captivating personality! Thank you, Michael for your kindness and attention to detail!

We didn’t have breakfast

The King room was average at best, with some upgrades but could still use some additional improvements. The bed was okay but could feel it already had some indents, pillows were good. Small fridge. No view of the city. The walls are very thin, we could hear the gentlemen in the suite beside us and anyone using the washroom above us. No fan in the bathroom. Microwave down the hall where the ice machine (broken) was located. The hotels location is very convenient with restaurants and shopping nearby or within a very short drive. There is ample parking directly across the street on two different blocks (plus the on-site valet for an additional daily cost).

The bathroom could have used a deep clean, but beyond that everything was great.

Room was fine, but I was led to believe by Hotels.com that I had already paid half the total cost when booking, then would only need to pay the second half when checking in. I was charged the whole rate at time of check-in.

This hotel is currently going through an employee/union issue. So when you arrive, you'll be greeted with a giant inflatable rat out front along with protesting employees. Check in was fast and the room was great. The pillows are basically useless, so flat. And there is no air conditioning in the winter, which I like to sleep in the cold.

The desk attendant asked me how was my stay but he clearly didn't mean it because when I said the room was hot and I turned off the heat completely as the sign directed, he said well, it's an old building and I should've requested a box fan. Yeah dude, I'll call you all for a box fan that I don't know you have at 3am. Would be helpful if they got in front of this problem with signage.

Clean room and friendly staff.Unfortunately,our refrigerator didn't work and beer and cheesecake was warm

staff was very courteous and room was clean and spacious

Clean room, friendly staff, great price. Recommend highly.

Dinner was ok at Johnny D’s Need more staff waited long time for our drinks

awesome and great location, staff was great, they really make us feel welcome, i really enjoyed here,

The room smelt really bad , only had heat no ac requested fan which did not help. Room was very stagnant and hot. Could not sleep much due to this at all. Would Reccomend Wyndham over this hotel over. Seems like the only great part was the lobby very fancy and clean and bartenders were nice.

Rooms are very out dated . Stains on the floors, musty smell to the rooms.For the price , it was not worth the money. The staff ( Kevin) was awesome, he was welcoming and had a great personality.

Helpful staff, good food options

Good service clean room

Enjoyed the stay, only a short walk to many things... Very good staff, clean establishment. Will book again soon...

Could use some updates and hvac system cleaned. Some black mold type and dust

Amazing hotel .!!! Everything is perfect 😊

No complementary anything

Parking was available across the street but seemed a little expensive. Staff was very friendly and helpful and facilities were very clean and comfortable. The layout of the room I stayed in was a little odd with the sink being in a different area than the bathroom. Otherwise I enjoyed my stay and would stay here again.

Noisy guests in other rooms...

Staff were very friendly and accommodating and the hotel was clean and neat. Our room was great too!

I didn’t see the free breakfast offer when we were there. Not sure why it’s mentioned in the review question

I enjoyed my stay. The staff personnel were professional. The convention center is extremely close. The room was clean & comfortable. I will stay there again.

Clean room, pleasant staff at the check in and check out.

Yes

This hotel is involved in a labor dispute right now. I wish I had known that before I booked. Barely any staff and nothing open the stated hours. They couldn’t even advise us on a ride from the station at 5am, much less send a shuttle. The room was not clean. Overall, that Hyatt is not up to current Hyatt standards, physically or staffing. Buffalo is a Union town and Hyatt needs to stop union-busting!

Check in guy was great

.

Clean room and great staff...especially Mr. Daryl and Ms. C (with the micro twists at the front desk). Thanks for everything!!!

I love staying here whenever I’m in Buffalo!

Staff were extremely polite and welcoming. Check in was easy and the room was clean.

Spotless, loved valet parking!

Room was clean. Staff was excellent.

Very decent location. Hotel is old but great! No issues while I stayed there.

Staff are amazing and friendly especially Drayl is a great person

Clean room, staff was really nice

Perfectly clean room, great view

Conveniently located

Everything was great including the location to downtown.

Breakfast and dinner in main restaurant was mediocre at best

The room was hot!!! The thermostat didn’t seem to work right.

Waited 3 hours for our room. Room was warm could not adjust.

no major complaints with property. room rather outdated and refrigerators wasn't working. However staff was excellent. Location on metro rail route was helpful.

Our room had seen better days, it is in need of a major renovation. There was no safe for valuables, had to ask for large towels. Location was good for Key Bank center

Great staff. Overpriced for the room we were given.

The hotel was just fine but…. What I didn’t know when booking was that the owners are working hard at union busting tactics with their staff. There was protesting going on and I have a hard time with people in service trying to make a decent living. We tipped big and won’t go there again.

Michael welcomed us for our first stay. He is perfect for welcoming visitors. Front desk staff were friendly helpful & provided a fast check-in. They also allowed us to check-in early with no fee after driving several hours.desk staff f

The staff treated us so well. Everyone was very friendly. The reason my rating is so poor is because of the state of the room. The room had a terrible smell to it. We sprayed ferbreeze but that did little to nothing to get rid of the smell. The carpets and furniture had awful stains on them. The room just looked dirty. Also it was very cold in the room. We tried adjusting the temperature but it did nothing. Went to the pool and the room where the pool was also very cold. The water in the pool was a good temperature but it seems like the had cool air blowing into the room. It was not possible to stay in the pool. I feel like I did not get my money’s worth with my stay. Literally the only pleasant things were the friendly staff and the Starbucks in the lobby.

Everything was great although lobby bar not open

Washroom was a bit dirty but room was good

Clean room. AMAZING staff - from Kevin and Tim at the front desk to housekeepers! Every staff member we interacted with was kind, professional and made sure our stay was a good one.

The room was in good condition and the staff were friendly and helpful. The hotel itself is looking a bit tired and it was unfortunately full of self-entitled city folk during my stay (not their fault, I guess and not at all like the other hotels I stayed at in Buffalo). The biggest issue I had was with the wait times for the lifts. I gave up and used the stairs quite a few times - fortunately I was only on floor 4!

Check in was easy, lots of parking nearby, room was spacious and there are lots of reviews about having no heat but there was heating in our room so we were able to get it nice and warm. (king bed room on the 10th floor) The free wifi is horrendous and our data barely worked in the room. I think they know that which is why they offer better wifi for a fee, but it's almost 2026..... not including wifi is a little ridiculous. Bed was comfy and TV was huge. Great location, we just walked the 20 minutes to and from our event at the arena.

Room was never cleaned, completely not worth the price. There’s also no free parking.

2nd time staying at this hotel. Staff is wonderful and rooms are clean.

Kevin, if you see this. Thank you so much and never stop what you do!

Location, amenities, super friendly and helpful staff

Great stay. Staff were great and helpful, place was clean. My only negative point was the valet being so expensive for having to wait so long. The poor people doing the valet have to walk quite far to go fetch the vehicles. Also, the ticket process for the keys is faulty as they took our ticket the day before and didn’t hand it back so when we texted to get our vehicle it was a hassle to get it back since we didn’t have our number but it was our vehicle. Thankfully our app could confirm it was our car.

Room was gross , peeling wallpaper, scratched flooring, stained metal door jams. Had to call for matenience tofux tv.

Great location, nice rooms and each and everyone one of the staff were friendly, courteous, and went above and beyond in customer service. Really a true joy. Thank you!

DID NOT HAVE BREAKFAST AT THE HOTEL

Everything was clean and staff was courteous.

The floor wasn’t quiet at all. The children woke me up many times during the night, I can’t believe children can play on the floor of a hotel, especially one that’s rated so highly! The room itself wasn’t bad, but the heating system and water pipes in the bathroom kept making noise all the time, which was very annoying. The entrance, lounge, and lobby are the best parts of this hotel. But to be honest, I’ve booked many hotels before, and they were much more comfortable and quieter than this one.

Helpful front desk staff. Room was comfortable.

Great hotel with wonderful staff at Joe D’s restaurant. We’ll be back the next time we come to a Bills game!

Beds are too old, need an update. Too noisy!!

Yes

Room and staff were great. Check-in was a breeze. Glad they are about to remodel since the rooms are dated.

Decent

Room was ok. Fridge either didnt work or wasnt plugged in. Faucet was drippy, kind of annoying. The two best things were real big tv, and the best water pressure ive had at any hotels. The water pressure is like my #1 thing i look for. With that being said it drained super slow so i had to stand in half foot of water.

I would stay again.

This hotel is disgusting. There is mold in the bathroom. Stains all over the rooms, every mattress is broken, the carpet is sticky, show dirty. What more do you need to hear? The bar team was rude. There is no room service. The person working the pantry was mean to people. The restaurant turned people away a full 30 min before closing. Waste of money. This place is gross and not an enjoyable experience.

Room was never cleaned despite asking repeatedly each day. Never! The front desk advised me, “we sent an email, I don’t know why they didn’t clean for the entire stay. Empty rooms on the floor were propped open with towels it looked like an abandoned property.

Our room passed the UV light test ! Very happy

This was my second stay here! Absolutely love it and the staff are so friendly and remembered me!

Just have to mention that there was a pile of dirty dishes stacked in the corner outside our door. It was there when we arrived and was still there when we left to check out.

The room was clean and it was in a close proximity to riverworks .good hotel for staying over night for concerts and events . The staff wasn’t the friendliest.

Staff was nice, the location was good and over all it was a okay stay.

Two things that stand out. One, there is no handicap parking available at the hotel, unless you are willing to pay the fee for valet parking, which was $29.50/night, and it seems punitive to have people with mobility issues to need to pay to park to stay at the hotel. I was told by the person I called that if I had mobility issues, perhaps it would be better to park across the street in a pay lot. Two, when we arrived at 3pm we were told our room wasn't ready by a young woman at the desk. She took my phone number and said a text would be sent once the room was ready. When I asked if she could estimate how long it would be she told me tersely that normal check in time wasn't until after 4pm. We sat in the lobby for another 20 minutes watching everyone that came to the desk get room keys and proceed to the elevators. At that point I returned to the desk to ask if there was something we could have done differently to get a room faster because obviously they had rooms, everyone else was going to their rooms. The gentleman asked me my name, and if I needed to have an 'accessible' room. When I made the reservation, it assigned me an available room which happened to be accessible, but it wasn't required, and because this gentleman asked me if I needed one (which the young woman didn't) he was able to switch rooms and give us a room key right away. If the young woman had mentioned an accessible room or asked me if I needed one, it would be have been easier to avoid frustrat

Didn’t have breakfast

Went there for the hockey game. Trolley is just outside the door and free to go to the game. Good location. All you need

The hotel is centrally located downtown with easy walking distance to most important things. Well kept and very clean. Inside the hotel lobby is some of the original architecture from early 1900's.

Friendly staff clean room

This location was showing its age in a few places but the overall experience was good. I was disappointed in the breakfast possibilities. I remember reading that made to order was available at the restaurant however this was not the case. Choices were a $26 buffett and the Starbucks café. The bed was comfortable. The room was clean. The location was perfect.

It was a lovely stay

Great stay. Location is perfect. Walking distance to all the fun shops, eateries and bars. Staff was friendly and helpful. Our room was clean and stocked. The only thing that stood out was the large vent over the door appeared to not have been cleaned in a long time and the hairdryer had a stain. Overall it was a good stay.

Clean, convenient parking, easy walking to restaurants and pubs. I would highly recommend this hotel.

Front desk staff were very nice and the valet service were quick and courteous. This is the second time we’ve stayed there and will more than likely be our go-to hotel

Restroom more table to put item like makeup, more thing….

Great stay!!

Linens reek of bleach

Room floor was not clean and breakfast dinner was the worst half of the stuff was empty and there were only 6 dishes/item and it was $25 per person.

People are very nice. Our favorite place to Stay every time we watch Bills Game!

N/a

Super quiet room for sleeping.

Good

Stayed there twice before for Delta Sigma Pi conferences. Love the property!

Friendly and helpful staff, central location, quiet, beautiful architecture

Checked in late and they were still very kind and fast. Room was very nice. Good view of downtown Buffalo from our window. Beds were very comfortable.

Everyone on the staff is very friendly, helpful, and eager to please.

Downtown Buffalo is half urban-renewal empty lots and half glorious century-old buildings. The hotel is a well-run corporate-type place with friendly staff and clean facilities. A safe bet.

Had a slight hiccup over parking but the manager credited my account for it, other than that, the place was very clean & would come back. Need more employees at the Starbucks.

It was OK. Room was outdated, very little to zero lights. It was “kinda” clean but not very clean. All around average.

So we have to pay for water separately if we’re not Royal pass or something even tho we pay to stay there

Pleasant experience

Very nice hotel

Good

Football weekend. Excellent downtown location with numerous sports bars, and restaurants, including steakhouses, and other culinary choices within easy walking distance. Nice lobby bar, Starbucks on site, and big, comfortable seating area for large party gatherings. The area is also very well lit in the evening.

convent and clean

Great staff!

rooms were in need of updating. bedding comfortable. parking not explained well

Absolutely amazing hotel and will stay again in the future

Hotel was fine. It seemed clean, but extremely outdated and a bit musty. I would not categorize this as a 4 star hotel at all (maybe 20 years ago it was…). It’s a fine place to stay if needed but I just wouldn’t expect 4 stars.

Loved the pool.

Nothing to add

The hotel was clean but it was old. There was absolutely no parking . I had to pay additional for parking.

The staff was awesome!! Very hospitable.

Rooms were clean, hotel accessible, staff AMAZING!!!

Property pretty good! Dated but nice. Staff on the other hand was WONDERFUL. Highly recommend

Downtown is a dump

Common areas very nice with a Starbucks onsite… Rooms could use some updating

Best hotel in the heart of Buffalo! Always very clean, modern, with wonderful staff and service. We like being able to walk to dinner nearby and parking nearby as well is very convenient. The only place we stay when we visit!

Had a lovely time here. Room was very clean. Bar downstairs and the staff was very nice. Definitely recommend it was a great place to stay. Plus side the hotel is by a good amount of bars and food in walking distance.

.

I booked this room because I had a concert that I was going to in Buffalo, and I live 4 hours away. This hotel was very conveniently located, and was a super easy check in/check out process. I would definitely stay again!

Last minute decision before going to Niagara. Were able to check in right away!

Please find a way to help CPAP users get distilled water.

💯💯💯💯

Good stay

The room was very big and clean. Unfortunate they wanted $30 for parking. At 8 am in the morning you could hear the ringing of church bells and you couldn't sleep.

parking was very expensive

The Hyatt is based in the central Downtown area we were able to branch out very easily. Quite a few attractions were within walking distances. Overall for a weekend stay very good.

Swimming pool was very dirty

Good stay, will return. Pool was cool, too.

Although parking is difficult, there is no other issues staying there. Keep in mind to pay for additional parking fee.

Just ok

One of the best hotels I've ever stayed. Very nice and great amnenities, including gym and pool. Convenient location, staff was courteous, very clean with nice surroundings

Nice hotel for wuick stay but a bit outdated like a lot of the other hotels in Buffalo

Layout of the room was odd. It was like they had some space left on the floor and decided to create a room. Electrical outlets were older.

Giant terrible stain in the carpets, the light switch in the bathroom was falling out, and wht water wasn't working. I paid for a deluxe room.

Staff was very nice and welcoming. The only negative comment I have is that on each floor it saying there are vending machines, but it’s only ice. I know there is a mini mart in the hotel, but it would’ve been nice to not have to go down 12 floors to get a drink

News of this property being “the worst” Hyatt Regency are greatly, GREATLY exaggeratedz. First off, it has one of the more impressive lobbies around and I don’t think the guest rooms are all that bad. Yes, there’s a light in our room that doesn’t work and some of the doors in the hallway are janky…but it feels clean and is presentable. The staff are nice and I was able to check in a full four hours early. The area around the place is hit or miss, I went for a few walks and there are people asking for money that stick close to the heavy traffic/touristy areas. As long as you go about your business, they won’t bother you but remember to be kind.

It was beautiful.

Great to be downtown, but not a lot happening in downtown Buffalo. A couple of food places nearby. Overall, sufficient for a weekend stay.

Great overnight stay. Location was convenient and walking distance to canalside and area.

A bit far from KeyBank Center and in a sketchy area

Good

Friendly front desk staff. Sergio from Security/Bell Hop secured our four bicycles. We were beginning a 5 day bicycle trip on the Erie Canal. Nice hotel, big space. Bar good. Weddings and business meetings going on. Lively!

Good place

Very old hotel that was renovated but still feels old and you hear other rooms and every pipe in the building

Property was nice. Well placed in downtown, close to some cute restaurants and coffee shops in walking distance. Pool water was a bit cloudy/dirty and cold so didn't go in it. Wifi didn't work midway through the stay. Staff was all very friendly, excellent customer service.

It was nice. Close to Shea Theater. We went to see Beauty and the Beast.

Friendly staff!

A little dated

Great hotel. Everything is conveniently near by. The rooms and staff are amazing. The parking valet is a bit of a problem. They have no room, not enough staff and they could not charge my car.

Awesome staff

Clean hotel, friendly and helpful staff. I would stay here again.

there was a big chunk of hair in the pool ! we called the front desk was told housing was coming they never did ! mentioned it again at check and was brushed off

Otherwise, staff is great. Location is great. Pool is great. So still 5*

This hotel is gorgeous and has a beautiful mix of historical features mixed with modern decor.

Staff was wonderful

The lobby was really cool but don’t let that fool you. The room reeked of cigarette smoke. The carpets were stained and the wallpaper had cracks in it. The hotel has potential it is just past due for a renovation. Parking was not secure and several blocks away.

Staff was warm & friendly. Right in the heart of downtown. Amenities were available as advertised. Hotel temperature was cold but it made sleeping that much easier. Would definitely stay again.

As soon as we got there (it was late), the toilet in our room flooded. Not just a little, the entire bathroom had a 1/2 of standing water. when I went to the front desk to try to find staff I had to wait 15 minutes as no one was there, no one responded to my calls, and when I rang the phone number I could hear it ringing and no one answered. They finally fixed it after about 40 minutes, but it did it again in the morning, spilling into the carpeted area of the room. Also, the iron leaked water all over my clothes, staining them. Not a good stay.

nice place to stay

Service was excellent check in was easy. Parking is either 29 dollar valley, 12 dollar parking next door or free from 5pm-8am on the street. The room was filthy. I won’t ever stay at the hotel again. There was an empty water bottle under the nightstand, dirty floor when I walked onto the 11th floor. I knew it was a dirty hotel when I saw the lint and bits of stuff all over the floor. Same with inside the room. I dropped my phone and looked for it behind the bed and it looked like it hadn’t been cleaned in a year. The overall appearance of the room was dinged and aged.

Loved it!

The hotel and most of its facilities and fitness center were dirty, not properly cleaned, and worn down. The room was not clean including the bathroom and garbage on the floor under the desk/table in the room from prior occupants. Wallpaper was peeling in common areas/hallways. The $25 breakfast buffet was limited and there was hair in the breakfast potatoes. Multiple plates stacked at the buffet line for use by guests were dirty.

The outside of the hotel is NOT a safe place. Homeless people. The inside smells awful. The pool is rusty. There are homeless people allowed into the building

Pool is a bit dated and very warm due to all the glazing. Avoid the pool shower rooms as are need off a full update. Hotel is in a Good downtown location.

Beautiful property, staff very nice.

This is my 2nd stay here and it is in the perfect location for going to 2th of buffalos best rooftop lounge/clubs a long block to buffalos most popular party strip and great restaurants. Thank you for a great time buffalo

The desk, valet and staff were friendly and welcoming. An item was left in the room and housekeeping retrieved it and held it until we were able to return.

Great location. Very clean.

The staff was very friendly & helpful.

Clean and friendly staff

We got stuck in the elevator for an hour & couldn’t breathe!

The carpets were dirty and the pillows didn’t smell clean! The carpets needed a cleaning, the ice machine was broken, the bathroom smelled like urine! The people were very friendly. I didn’t use the pool, but the people that were in it stated it was cold!! The stairs led outside and not the lobby as expected. So you are forced to use the elevator despite long waits! Valet was backed up causing traffic delays. Just use the lot across the street for cheaper and more accessible!

Only cons I see that parking is not free.

nice . microwave would be nice in the room

Great location great food options very clean

No cold water! Both taps tab scalding hot water. Even toilet filled with hot water.

Great staff

Great service

A bit dated. Not much around . Bed was okay

Excellent!

Nice room. Issues with the elevators. Of three elevators only one worked. Ice machines broken on all floors but the 11th and 12th. You have to pay for valet parking. When checking in the front desk clerk was not welcoming. Very rude. Comfortable bed. Clean room.

Good expereince overall. Only issue is we had ordered a room that said sleeps 4 and there was only a king bed. I asked for a change, but the room wasn't available so we put a rollaway bed for my daughter. It worked but would have been much nicer if we got what we asked for.

Overpriced for an inventory-needed hotel. Not enough towels in the room.

Check in was great and hotel valet was very nice. For the size of the room (Jr. Suite) I was expecting a larger more modern bathroom, it was very small and compact. Hotel provided toiletries were very small, and we had to ask for more (3 day visit) with one teeny bottle of shampoo was not going to cut it. I was very dissatisfied that breakfast was $25 per person. While the food was good, it was the same every morning. I've stayed at cheaper hotels and had great breakfast that was included. Overall stay was great and food from the bar and restaurants were good.

While checking in, no one told me about the breakfast options. Valet gave me a hard time for requesting parking at 11:30pm. Hotel room was not clean. Signs of mold and mildew. Overall musty smell. 1 of 3 elevators work so wait time is astronomical.

Top quality

Very nice hotel, staff is very kind

Good location, but building is a little outdated. Staff is very helpful!

The front desk staff were very friendly.