Holiday Inn Franklin - Cool Springs by IHG

Commode made a real strange LOUD WHISTLING SOUND each time you flushed it.

It was a really pretty location that felt safe. The staff I spoke to were very kind and everything was really clean. As always the beds were AMAZING The breakfast could’ve been better

Exceptional

The front desk was very kind, helpful and happy to help us. Thank you so much.

Exceptional

Everything was excellent for a quick stop overnight!

Clean and safe Nothing

I don’t think there’s anything I liked about this hotel. I will never be staying there ever again. How rude the staff was, how I went to go use the business center, and I don’t know where started getting so aggravated and literally so angry for no reason and the second I walked out of the hotel. I was perfectly fine. The horrible coffee they had in the morning, and the fact that I had to pay $10 for breakfast which I’ve never had to pay $10 for breakfast at any Holiday Inn.

Very polite staff. Breakfast was good!

We checked in last minute on our road trip and it was a clean, updated space was good accommodations. I felt the room was good for the price. Only one staff member desk and she was very friendly.

Superb

Clean,quiet,and comfortable It was quite goid

Very good

Nice clean stay, great staff!

Parking can be challenging to find if you arrive after hours.

Everything was great. The only complaint would be the bed it was hard. The bed was hard.

Everything was great. The only complaint would be the bed it was hard. The bed was hard.

Staff provided a guide on local restaurants that was very helpful. Bed was outstanding. Breakfast was exceptional for the minimal cost. Will definitely return

Location, clean room Staff was not able to understand basic English/ Questions.

The room and beds were comfortable When we checked in the front person was nice, but kind of condescending. I didn't realize breakfast wasn't included. Someone had unplugged the TV and phone in the room, so I had to go back downstairs to have them come and fix it. We didn't know why they weren't working until they came up there. The 3rd floor ice machine did not work. The keycard did not work when we came back to the room after a very long emotional day. We were there for a funeral. We will be back next week for another funeral, so hopefully, everything will be working properly.

When we checked in the front person was nice, but kind of condescending. I didn't realize breakfast wasn't included. Someone had unplugged the TV and phone in the room, so I had to go back downstairs to have them come and fix it. We didn't know why they weren't working until they came up there. The 3rd floor ice machine did not work. The keycard did not work when we came back to the room after a very long emotional day. We were there for a funeral. We will be back next week for another funeral, so hopefully, everything will be working properly.

Location, clean room Staff was not able to understand basic English/ Questions.

Superb

Exceptional

NONE

Friendly, kind, professional staff.

The room is always clean when we stay here! We also enjoy the upkeep

Bathroom not updated with mirror and shower was leaking

Staff was professional and kind

Great experience! Clean, updated room. Comfortable bed. Fresh coffee bar in the lobby. Everything needed for a quick 1 night stay. I’d definitely book here for future trips to the area.

The lobby floors and the elevators were always dirty. The staff seems short handed- the front desk was also working the restaurant side. Our room the first day was hardly cleaned and the second day it was missed completely. When telling the front attendant they seemed to be put off by our needs. For the price and the location it seemed fine. However there are areas that could be improved.

Staff was attentive and friendly. Felt safe including walking to and from parking area at night. Restaurant had great food.

Great property, clean and nice

I meant to give an overall 5. The stay was excellent

Clean room, great service and wonderful staff, convenient location

Quick one night

Affordable, friendly staff, close and convenient to everything

The elevator was 2 rooms away. It woke us up all night long. I can’t believe that no one else has complained about. Ear busting bath fan whenever you turned the light on. Stained carpet. Used coffee cup with the coffee maker. Good breakfast. I just wish that people of foreign origin would at least talk slower and try to conquer the English language. An Indian accent is one of the most difficult to understand. Needless to say that I will not ever stay here again.

Hotel hallways and rooms were in worn condition which made it feel dirty. Shower appeared clean and newer. Strong cooking smell upon entering the hotel.

Are you kidding me??? Everyone offers some type of breakfast Cheap shot...Holiday INNN my pocket!!!

When I booked three adjoining rooms online, it said that it was verified. When I arrived to the hotel, the girl said that they didn’t have adjoining rooms and that I couldn’t cancel the room that was initially for the kids. I also could not get 3 rooms on the same floor. We ended up paying for a room that nobody stayed in. Staff was unprofessional as well. Checkout time online as well as what was posted on the door was 11am. The cleaning crew was beating on our door at 10:20 telling us we had to get out.

The King room has a ton of space. You definitely will not be cramped in there. The AC and heater worked very well! The refrigerator and microwave were very convenient. The bed was very comfortable.The TV worked well. All I needed was good nights rest. And, that is what I got!

Foul smell in room, constant beeping noise coming from the phone all night, front door broken and not working and no staff to instruct us how to get in the first night - a person happened to drive us to tell us to pry the front door open to get it to work.

Clean room, professional staff. Great experience over all

Nice place to stay. Everything was clean. We got in late and they kept telling us the wrong room but that was the only issue. Everything was nice and comfortable.

Was not pool season but area was clean. Air Conditioner kept room cool. It did seem to shut down longer during the night and it became warm

Friendly staff

Room was pretty bad.

Carpet unclean, no hot water for morning shower, and microwave was broken.

Great location and very clean

Good

I was very well pleased!

The room was clean and comfortable. The elevator floor was filthy for 3 days. Someone spilled something. In the hallways the walls either needed painting or wallpaper needed replaced. It is a 2 star hotel.

Yes

Charged $50 for pet.

Great

Room very clean, breakfast best of class!

No complaints. The free coffee was not great but there were places nearby to get coffee. The room was clean and comfortable.

Polite staff. Seemed like a safe, well lit area.

Hotel was okay

room very clean front desk very nice

Clean room, great location for restaurants and shopping.

Good short stay

The hotel was pretty clean overall. We stayed for one night in a king room. We had our little yorkie with us. We specifically asked for a room away from any exit doors but did not get it. This resulted in our dog barking until midnight because others that were staying there kept coming and going out the exit door that was 2 doors from us. We did specifically ask to be away from the exits. The carpet in this room was not very clean looking. Other than that it was clean enough. I was impressed with the Dove products in the bathroom. The shampoo, conditioner, etc was all Dove brand. We would definitely stay there again if they can honor our request to not be by an exit or the employee areas as they are very noisy.

Liked it, definitely recommended

Eggs awful also need more choices like grits

Spent one night, and it was fine. The room was clean, but the bathroom needed an overhaul. The doors were very dirty and would obviously just need to be wiped down, and the ceilings were dirty. Not the end of the world, but I probably wouldn’t stay here again with so many other options in the area.

great for the price.

The staff was awesome to work with. The breakfast was better on the weekend, During the week, there were no eggs. Just little Omelet things. The water pressure was a little low, and in the mornings the hot water was not so hot. We did not complain about it. They were awesome about our cat,

Clean room

The staff were what made this place special for us. We were in town to see family and it was also our anniversary. The staff helped my husband and sister get decorations to our room and even left us a little card. So sweet! Thank you for your help Sri :)

Food at the restaurant was better thsn most

The room was spotless and modern. The breakfast was outstanding and the staff was really great. Will stay here again for sure!

Overall, cleanliness was great

Friendly staff and clean room.

Amazing place to stay in definitely come back to Tennessee.

I opted out of the breakfast. The room was booked as a crash place while family member was recovering from Surgery at Vanderbilt..

Clean and friendly staff.

Room was very clean, staff great

Tub and.shower were accessible with well stocked shampoos and body wash Very nice staff at checkin.

Breakfast food was fresh, parking well lite at night and felt safe walking from car to hotel lobby.

Gross, dirty

We had a horrible experience starting at check in. There were no carts for luggage. We went to dinner, still no available carts when we returned. At 10pm the toilet wouldnt flush. We finally fixed it ourselves. At 1am, people walked into our room. The desk checked them into our room. After the people left, about 10 minutes later, the front desk calls us and wants our name, asks several ID questions, said they were sorry for the confusion and that they would get back to us.Needless to say, we didnt sleep the rest of the night, and nobody ever got back to us. At 6am, we packed up to leave. At checkout, I explained everything that happened. He had no clue and said the manager would call us when he came in that morning. He handed me my receipt, tried to charge us for breakfast even though we told them we didnt want breakfast, then i realized the receipt was for another room and person when we left. I called, he said they would check into it and the manager would call us. I called two more times, was told the manager would call as soon as he came in, but no call. On Saturday night at 9:57pm the manager called and left us a message. We were in bed asleep and had our phones shut off. When i listened to the message, he didnt act like he knew what the call was for and asked us to call him. I called first thing Sunday morning. It was his day off, the girl I spoke to knew nothing about it and said she would have someone call us. I told her at this point we wanted a full refund. No word

I absolutely loved my stay and will be back. Great and attentive staff! Thank you!

Parking was safe

Sri was so inviting from the moment we stepped into the lobby. The hotel does look a little dated but was clean and the bed was very comfortable! Would def stay again

Our stay was great. The room was clean. The bed was very comfortable.

Staff were friendly, all & all enjoyed

This was a lovely Holiday Inn. Our room was clean. Everything was fresh and "refreshed" daily. The facility was convenient and felt quite safe. The neighborhood was walkable. People were very nice. I highly recommend.

Awesome

Quiet, clean friendly staff, convivence and cost.

The room has a lot of humidity and stains.

Was as expected.

aa

The condition of the interior in our room was aged...the finish on the door handles were chipping or rubbed off, the carpet was dirty and sticky and there were silverfish and spiders in the bathroom. The lobby was nice but didnt have much available in the kiosk. We needed to use the public computer in the lobby to find a restaurant and it was incredibly slow. Great parking and our experience at this Holiday Inn was good, probably would not stay here again.

Good place to stay

Breakfast was outstanding, the hostess was top of the line.

Property clean, Room clean, Staff friendly and professional, room rates reasonable.

Very good

When checking in at the hotel, the receptionist stated that I had only paid for one breakfast, which was not even an option when reserving the room for 2 adults. I showed her the Hotels.com app showing “breakfast for 2” or “no extras” being the only options. She said I would have to contact Hotels.com about this. She went on to say if I wanted breakfast for 2 people, I would have to pay an additional fee. I will avoid this hotel.

Very clean and welcoming

Comfy bed. Nice staff. Perfect for a quick sleep.

Enjoy stay

Good location close to civil war sites and downtown Main Street.

Property was clean. The room nice.

I always enjoy my stay. Excellent staff, Excellent Food, Comfortable. Everyone is kind.

Wonderful staff . Very helpful. Room was clean but a little musty. Overall a very nice comfortable place to stay and convenient to shopping mall. I would stay there again.

Quick and easy check-in! 👍 Nice and clean.

Needs updating and cleanliness could’ve been much better. Staff however was very friendly.

Overall, this hotel is clean and the staff is efficient and attentive. However, my room had a rock-hard bed and I had to hunt for basic amenities such as a water glass.

Clean!

My only complaint is everyone should speak English. They were very kind, but housekeeping spoke zero English.

The stay was comfortable and cozy despite the fact the concert I was in town for was postponed and I was unable to attend. Everything else was fine. I'm still waiting for my security deposit for the room to be refunded back as I left it in perfect conditon.

I really liked having the shampoo, conditioner, lotion, hand wash and body wash in pump bottles. So handy!

Also, floor of tub very slippery for whatever reason

Clean and comfortable.

I stay here every time I come to visit my mom. Great hotel and friendly staff. The breakfast is top notch!!!

The staff were super nice and the bed was very comfy! But the shower was broken and leaky. Also you have to pay for breakfast!

A decent place

We stayed on the 3rd floor. When we got off the elevator the smell of cigarettes and weed hit us hard. It was very strong and nasty. There were hairs in the tub. Other than that the stay was pleasant.

Everything was good

New ownership? The lady at the front desk didn’t know how to check us in. The lobby and hotel smells like old cooking oil. Owner/manager drinking at the bar. Ants on our nightstand. I got four bug bites on my back while sleeping.

A quick stay.

My family and I s

Nice rooms

The property was clean and the staff were very professional and friendly. My family and i stayed here before and will definitely stay here again.

The property owner has reached out, or someone did about a temporary door code. So far, everything is good. Haven’t asked or needed anything, see how that goes!!

It was nice, clean, and comfortable!

Not great. We had the room turned to 65 degrees and it was hot all night. We could not sleep. The ropms did not look as nice as the photos.

The staff was polite and professional

We have stayed here a few times and love it

It worked for my quick overnight. But could have been a tad cleaner. Room was dated too!

I was very disappointed with our stay. We have a small hairless dog and I hate being placed in a “pet room.” The room smelled like wet dog. It was on the end very close to the first floor door which slammed every time a person went in or out and shook our room. The bed was very hard and uncomfortable.

When I booked the room I requested handicap accessible but when we went to check in they had put us in another room. The employee fixed the issue and put us in a nice suite. Amazing service!

Our stay was fine. We had trouble understanding the person checking us in his english was very broken. We had to leave a day early due to a family emergency and we were refused a refund due to booking with hotels.com.

Never enough hot water in shower.

Sister thought the bed to much on top. I thought it was great for my hips. Hard for me to find a comfortable bed. Holiday In.n Express is my go-to hotel. Selection of pillow was nice as well.

The room had a strong musty odor and FOUR noticeably dirty towels were neatly folded and hung in the bathroom as if clean upon check in. There were yellow stains on the bed sheet, water in the ice bucket, and dried shampoo on the shower wall. Multiple barking dogs from 11:30p-11a checkout, no follow up from manager as promised and requested, no offer to relocate nor rectify wrongs despite my call to the front desk. My stay was for 3 nights and I could not wait to fly out. If I weren’t on crutches due to an injury and solo, I would’ve checked out early and gone elsewhere. I wish I could upload my videos. I will never stay here again!

Stay was great, even for the single night. Very convenient to lots of things in the surrounding area. Will stay again!

Nice and clean room. Easy parking . However I had to wait 45 min on line to check in because only one person one working at the desk and doing other things as well.

We were supposed to get a standard room but got a handicap room instead

My only complaint is the excessive hold of the room deposit

Conveniently located near shopping, restaurants and interstate, will book here again. Very accommodating staff.

Excellent service. Room was clean and comfortable.

The best hotel for what we needed at the time. A clean spacious room, a comfortable bed. Except for the refrigerator that froze my food on the "1" setting, everything was great.

Overall I enjoyed it. Hot water didn't work for awhile but it eventually did. Enjoyed my stay.

Love the bed and pillows. Clean and comfortable like a holiday inn.

The bad: We reserved a room with a roll in shower to suit our needs. However we did not get a room with a roll in shower. We did get a room that was "accessable", but it definitely did not meet ADA guidelines. The tub being the worst part. There was only one grab handle and the floor of the tub was v shaped, both making showering difficult.

There was a strong smell of food cooking that was in the entire hotel

Didn’t find the room to be exceptional, as for reviews had stated

The staff was wonderful, loved they had a little store for snacks, the room was super clean and comfortable.

room was clean and beds were comfortable

O

Good location that was very close to the facility where my grand daughter’s sport was played. The room was large, clean and comfortable for the price.

I actually made the mistake of not booking my trip long enough. They were awesome helping me fix it and was even able to keep me in the same room.

The staff was very knowledgeable and courteous. Everything was clean. It was perfect

It was an excellent experience. The managers even helped my son tie his tie when he was having trouble!

Clean and affordable and the right location.

Friendly staff. Nice, safe area. Quiet and comfortable room.

Place was very nice and convenient to I-65, and in nice part of greater Nashville. Hotels.com needs to state what places charge for pets. That was an unpleasant surprise. That is the only reason I didn't give this a 5-star.

Pet friendly hotel, affordable price, friendly staff. Would return.

.

They were accommodating to the internet issues and helped me figure out a way to get a good connection

Very friendly staff.

Second time staying here within 2 weeks. Very enjoyable.

The room was nice and floors were vacuumed. The bathtub faucet appears to need repair. The doors, woodwork and bathroom walls could use a good scrubbing. It was quiet—no noise from the hallway or outside. My husband liked the bed. The breakfast staff were very friendly as was the morning desk person. Breakfast consisted of scrambled eggs, turkey sausage patties, bacon, thick gravy & biscuits. There was yogurt, fruit, some pastries. I didn’t find the premade oatmeal appetizing. Orange juice was good. I would stay there again but would opt to have breakfast some other place.

Great place stay in a nice area.

Very friendly staff. Quiet and very convenient.

Very nice staff, great breakfast, very convenient area and nice room.

Good, clea, comfortable. Very Good

Evrihing is goog

Location perfect right by highway

Good location

Terrific stay. Great staff

Great location. Super nice staff. Comfortable and clean room.

Compared to other properties this place had everything we needed for a much better price

The card was charged before we even arrived at the property. It was put on the wrong card and then we were charged twice. The hotel is clean and quiet but the system is a mess.

Great place to stay in Cool Springs: clean, friendly, low price and very good breakfast. We’ve stayed here twice in the last month and plan to return again soon.

I have always liked my stay at this property, but this last time I felt it was a little dirty. The staff is always nice and accommodating.

The property was clean, and I felt safe. Staff were friendly and helpful from beginning to end

Average stay experience at the hotel. Nothing really stood out. Decent hotel for 1-night.

Outdated.

Friendly staff

Had a great experience. The staff was extremely friendly and attentive!

It’s good