Extended Stay America Select Suites Tampa Brandon

Exceptional

There area Everything thing besides the area staff was absolutely Rude an nasty it smelled,yes no I wouldn't stay again

Bad

I didn’t I felt so itchy no one came up to the front because they are working the hell out of the staff , the fact that my guest had to show his ID as well as I did pissed me off. Because I had to wait hours upon hours The roaches the smell the upholstery not being clean the Floors were sticky it wasn’t the best experience

I didn’t I felt so itchy no one came up to the front because they are working the hell out of the staff , the fact that my guest had to show his ID as well as I did pissed me off. Because I had to wait hours upon hours The roaches the smell the upholstery not being clean the Floors were sticky it wasn’t the best experience

Exceptional

I would avoid this place unless you are desperate. Showed up after hours around 11pm as I was not expecting to stay overnight for work. I had to stand in line outside to get checked in. One person allowed in lobby at a time with the front desk attendant yelling at people to wait - not exactly a friendly introduction to the property. The room was disgusting. It smelled horrible, the walls were all marked up, and the bathroom door was severely water damaged and wouldn’t even close all the way. Bathtub had black all over the tub, toilet paper was used, and the kitchen was gross. The bed rocked every time you moved. It looks like the staff tried to keep things clean but obviously the property isn’t maintained. People were sleeping in cars outside, and it just felt like an unsafe environment. Overall it was a pretty bad experience when for $20 a night more you can stay in a normal hotel nearby. I would not stay there again.

Exceptional

Bad

Terrible experience

The hotel is very dirty; the refrigerator is heavily rusted, and there is a foul odor in the room.

Dirty !!!nasty !!!!!roaches!!! everywhere in bathroom baseboards and smells funny in room. The stair case has never been cleaned.

The facilities look very dirty, the refrigerator looks rusty or very old, and the room looks very old and unpainted. It lacks maintenance and looks very run-down. The location is good, very central to everything, but the facilities are in very poor condition. It also needs pest control. The place is very nice, but it looks very old and smells terrible. I can pay a little more for something better.

The facilities look very dirty, the refrigerator looks rusty or very old, and the room looks very old and unpainted. It lacks maintenance and looks very run-down. The location is good, very central to everything, but the facilities are in very poor condition. It also needs pest control. The place is very nice, but it looks very old and smells terrible. I can pay a little more for something better.

Great

Good

No

Clerk did not seem to want me to stay at the property. Commented hard to find as sign is tucked back (and not visible from all directions, we missed it initially. She replied it’s for more long term stays.) She seemed concerned about where to put me. Room was ok, door seal needed to be replaced and painted. Room was shabby- missing drawer knobs, cracks in furniture. Lights were extremely dim. Picture frames dusty and shower top ledges dusty. Faucets and shower head- poor pressure due to build up. Shower temps was inconsistent and not labeled properly. Could shower and bathe all in one, defiantly needed a bottle of draino! Floors looked clean but could not walk barefoot. Loud neighbors all though the night, do not want to be by the stairs! The room worked for what it was needed for and location was good.

This hotel is over priced , it’s very very ghetto , smells like weed , the rooms are nasty and old . The environment it’s the safest.

Yes

The staff was very nice at this property. The room was comfortable however there were roaches and other little bugs in the AC as well as running around the room, dead and alive for the price. I don’t expect perfect, but I do expect a little more.

The bed was comfortable I want a none smoking room the room I got was smell like smoking.

I want a none smoking room the room I got was smell like smoking.

I’d also add that the rating you see is definitely skewed. There are high ratings for this property without basis or context. We stayed at a Woodsprings with a mid rating which turned out to be ok and thought this place was similar. Removing all the tens might drop this property to a three average.

I have never stayed at an Extended Stay before and I never will again! I was staying at another hotel for a concert and decided 2 extend our trip by 1 day-unfortunately they could not accommodate me, so I had to find another hotel. With short notice I found availability at Extended Stay. I do appreciate them letting me check-in 30mins early, but that’s where it ends. We got back from the concert at around 1:30am and couldn’t get into the room (the keycard wasn’t working) I drove to the lobby which was closed and had to call customer srvc- the 1st person said someone will be with me in a few minutes, after 10mins I called back- he stated she was on her way and that they have 10mins to come up front. I said it would have been nice to have been told that. When the worker finally got there she stated they have 30mins to come and I was going to be charged to be able 2 get a new key, and she shows me a form I have nvr seen or was given that states this. I said I would talk with the manager in the morning. The manager did remove the charge in the end. About the cleanliness- if I had another option I would have left 2 find somewhere else. My daughter and I were afraid 2 touch anything. The bathroom door you could visibly see dirt/grease and fingerprints all over it! We found a roach in the room along with a few other dead bugs. There were stains on the comforter/bedspreads. Just not a pleasant experience.

Good

The staff was excellent but the room has roaches

Exceptional

This place was not nice at all. We got in pretty late. Had to wait outside the locked lobby door. The area was very sketchy. After getting room keys and making the walk around to the back building, the keys didn't work. This place is not nice at all. Quite a few sketchy individuals roaming the parking lot or just hanging out. Made the decision to find somewhere else to stay very easy.

No shampoo appliances were rusty and felt like a cheap hotel rather than other properties I have stayed before

Nothing I arrived to the hotel for after hour check in and nobody was there even after use the after hours phone to call nobody pick up and so I left and still try to charge my car the next day.

Nothing I arrived to the hotel for after hour check in and nobody was there even after use the after hours phone to call nobody pick up and so I left and still try to charge my car the next day.

Exceptional

Room need a deep dust job and the ac filter needed cleaned

Exceptional

Area The staff,Dirty,

Area The staff,Dirty,

The room was stink and needs to be cleaned and remodeled ..not ever staying there calling the health department im allergic to smoke and they wouldn't change room and People hanging under the Stairwell and charging their cellphone in front of room

It was grimy, there was no toiletries like suggested on the website, dirty, worst stay, will never come back to this place

Only stayed one night, and I don’t think I would stay longer than that. Front desk manager was, however, friendly and helpful.

Amazing service thank you so much

Passable

Everything

Exceptional

Got to the room. Took a shower took a nap and left

WALKING IN THE ROOM HAD A BAD SMELL! KITCHEN burners for the stove were rusted.. The room has not been cleaned thoroughly. Roaches!!! (Comingout ac and kitchen vents). Mold on ac units. Pulled sheets back on day to leave, and my child and I had been sleeping on top of filthy mattress cover. The fridge was spray painted back white with rust showing through. The bathroom had black stuff and a black spot in the tub where the paint was worn down. Shower curtain filthy black edges and cigarette burn hole. I had to gobto dollar tree and purchase mop,broom, and cleaning supplies along with spray for roaches. They can't/do not give that to you, and the stinch of the room was horrible. I had nowhere else to go with my special needs child. I had no o t her option but to stay. I was over 700 miles away from Louisiana and had very important business to take care of in Tampa/Brandon Florida area. Very disappointed ?

The location is awesome and quiet, and the front desk staff are great! As far as the room size great! Wifi and cable services awesome! WALKING IN THE ROOM HAD A BAD SMELL! KITCHEN burners for the stove were rusted.. The room has not been cleaned thoroughly. Roaches!!! (Comingout ac and kitchen vents). Mold on ac units. Pulled sheets back on day to leave, and my child and I had been sleeping on top of filthy mattress cover. The fridge was spray painted back white with rust showing through. The bathroom had black stuff and a black spot in the tub where the paint was worn down. Shower curtain filthy black edges and cigarette burn hole. I had to gobto dollar tree and purchase mop,broom, and cleaning supplies along with spray for roaches. They can't/do not give that to you, and the stinch of the room was horrible. I had nowhere else to go with my special needs child. I had no o t her option but to stay. I was over 700 miles away from Louisiana and had very important business to take care of in Tampa/Brandon Florida area. Very disappointed

The overall patience that the front desk staff showed. And also how the staff made sure I had everything I needed. N/A

N/A

The office smelled extremely bad. I was given some paper work from the office a few days ago ago after checking out and put it in my hand bag, well my bag now smells like that office dirty old stale cigarettes

Very old, unclean, out dated, and poorly designed.

The bed had been slept in and not changed out, the toilet was clogged and the floors were disgusting

There was no room when we arrived

The staff at this establishment is incredibly unprofessional and disrespectful. The worst customer service I’ve ever experienced as a paying customer was provided by a mean and unpleasant woman who looked miserable in the customer service department. She informed me that she wasn’t booking anything for me and that I needed to call my third-party booking agent to request a refund. I’m truly sorry that this is the representative of your business. I will never book another room there and will do my best to warn others about this place and this particular woman.

Location was near to mall and eateries. Room was spacious. TV had plenty of channels. Microwave oven and fridge were useful. General areas of the property was not clean. Bottles, papers, and other items were on the corners near the stairwell. The lounge was quite small and had no chairs or sofa. No elevator to the second floor where our room was. Stand lamp shade in room was broken. There was no soap or towels in the bathroom. Found stain on bedsheet. There was an angry altercation between staff and one guest in the lounge. In general, very poorly maintained hotel.

B l ack moId on the bath tub

No hot water and no heat

It was dirty, inside and outside.

Good

No lo recomiendo

Old property. Cockroaches.

Clean Nothing

The room assigned to my family was unsanitary and poorly maintained. The floors were extremely dirty, to the point that my autistic son briefly walked barefoot and the bottoms of his feet turned completely black. There were also cockroaches present in the room, and the bedding appeared unclean. Additionally, the air conditioning unit emitted a strong odor consistent with moldy or mildew-like air, raising concerns about the air quality inside the room.

Nothing,worst hotel ever. Worst hotel ever,I could not believe that this was a hotel in the old good USA,dated furniture,stove and fridge were rust,cabinets trough out were falling apart,now for the best part(bathroom),tiles falling all around the tub,caulking and grout lines was black or missing,water dod not drain on the tub,toilet had a black stain line all around,the tnak was loose,door had holes and wood was inflated and peeling off, this was a 1 night stayfor my wife and my self,$204,yes $204,This is not at all what they show on the photos on booking,yes this was trough booking.com,I will be contacting them.please,if you want to have a memorable vacation,DO NOT STAY WITH THIS HOTEL CHAIN,I ask around and all rooms were on the same condition or worse.

Could not believe they could not accommodate someone after 10 PM

It was raining when I was trying to check in staff made me stand outside in the pouring rain until the customer in front of me was done! Then I was able to enter building soaked wet to check into my room. Also there is to many people living there making guests that are there on vacation uncomfortable.

Nothing works right -Shower was full of mold. Smells like garbage bin sitting in the sun for a month. Terrible place stay away people.

Nothing place is shit DIRTY ASS PLACE WITH BUGS

My reservation was cancelled without being informed 3 hours before I was to arrive.

LOCATION ROACHES AND THE MILDEW IN THE TUB/SHOWER… I SENT THEM A MESSAGE AND NO RESPONSE!

Holes in the wall, urine on walkways stairs stove rusted, no dishes, no coffee or breakfast. Prostitutes.

It was horrible.i couldnt believed that the plumbing fixture was rotten .the sofa had a huge burn hole.if i could've gotten my money back i would..remodeling is recommended

Arrived at the hotel after making a reservation on line, only to discover that there were no rooms available. Despite the site online showing availability. No accommodations were made, no apologies offered.

Floors were dirty. No tissues. 1bar of small soap. Werer called about noise at 7:00p.m. I have a 2yr old.I requested a first flr. For that reason.

Was nice for the night

The room was ok I got to the room at 9pm I did not get and the room and to 12am and the morning just for me not to get no sleep at all people was up all night so I got no sleep at all I well not go back

Room was dirty with lots of roaches

Roaches. One crawled across my ear at night (killed it). Two more in the bathroom. Also not a place to rest even if it were clean, as my room was next to a parking lot with people shouting after midnight.

Shower was dirty, under bed hasn’t been cleaned in forever, there was trash under it. Other than that everything else was clean and it was a place to lay our head for the night. Wouldn’t go back.

It had roaches

Headboard had a big gash in it and room felt dirty and had an Oder had to go out and buy a candle. This place is my last resort from here on out.

Room had bugs and roaches. Missing furniture- no chairs or table. Could only set on bed. Floor was filthy feet and socks turn black.

The room is not that nice. The bathroom is old, dingy and has was looks like mold. We saw 2 bugs in the bathroom and the tub to the shower is very dirty. We did not use the kitchen, but there is one.

This was the WORST experience ever. When we approached the check-in desk the clerk told us to leave, that this hotel was GHETTO and that she would not let her parents stay here.

I am disabled and there is no elevator. Nothing on first floor. Desk clerk said this hotel is more for those needing long term stays. I was only staying 4 days. I felt I was encourage to move on, so I did.

Staff makes you feel unimportant and the room has roaches

Room I stayed in wouldn’t be fit for homeless under government standards.

Yes, our room was very nice. Staff was very courteous to us. Very quiet hotel definitely would stay again.

They say they serve breakfast

Ron down

Bed was Ok but floors were filthy. No cups, dishes, shampoo, etc. Most people appeared to be living there permanently.

I did not get a room. They have one with two beds. That’s what I need it so I had to go somewhere else and I’m waiting on my refund to come back to my account.

Room smell so bad and roaches everywhere. Bed was filthy. No one ever stepped inside to clean the room. We got another room and it was worse. Smelled moldy and tub was filthy and rusty. I don’t recommend this place to no one.

Room floor looks as if it had not been mopped in a very long time. Tub clogged, toilet does not flùsh properly and showerhead holder broken.Wall has dirt/smùdge streaks. Ɓad experience. Staff friendly though.

No elevator, no baggage trolley. The room was ok, bathroom needed to be clean better. Will not stay here again

People hanging out in the parking lot drinking and smoking pot till the wee hours. Cops in the parking lot for that reason and other reasons. Roaches galore and I do mean many, many roaches. Roaches on the bed, in the shower/sinks/on the ceiling. Room smelled so heavily of cigarette smoke. Super uncomfortable bed. Couch clearly chewed on by an animal. Dresser had stickers all over it from a child. Black mold around the rim of the shower, roaches crawling in and out of that.

Amazing Restfull room with good view of Pond

I arrive at 12 midnight. But the office lobby closed at 10 PM. so I call then and the call center agent answered. He’s very nice and he told me to wait and somebody wil get me on where I park. I checked in like around 1:30 am. Got into the room at 2:10. The night shift lady very nice.told me that the check out is 11 AM or could be late. I wasn’t really intended to check out late, but I got up late. THERE IS PHONE IN THE ROOM. At around 11:30 AM housekeeping knock on my room with a “KAREN VOICE” housekeeping you’re 30 minutes late upon check out. And I just say SORRY. I was gonna take shower, but I just packed up and checked out. I understand that the hotel is cheap, but attitude could be luxurious, and everybody knows how to use a phone while yell outside the room.

The 1st room they put us in was dirty the tub had feet prints in it and the refrigerator had mold inside the second room was better far as clean but the heat didn’t not work on a 38 degree night offering nothing the refrigerator didn’t work and the tv was a blue screen on top of having to pay 230 for a esa dog and leave a 100 deposit as if you are renting a home no housekeeping but they are there on the grounds talking with the other guess and smoking cigarettes and the unit have riches the most worst experience of my life I had no choice I moved from Detroit and my place was not ready thank god it was no longer at checkout I told the lady about the issues asked would I be comp for my issues and her response was probably not and just looked at me no apologies no nothing I even asked if they are hiring because needing a job and not liking what happened someone needs to show them customer service

Everything from the check-in to check out was perfect

Toilet didn't work. Room a little rough.

This is the second time this year I’ve been here bc The extended stay is safe and clean. I always feel welcomed by the front desk and comfortable in my room. Thank you for a great stay. I will be back.

Dirty

I don’t know what shocked me more — the cockroaches crawling around like they pay rent, or the drug deals happening in the parking lot like it was a drive-thru. This place is not being cleaned or monitored the way a hotel should be. We didn’t feel safe in the room or outside of it. I honestly wish I had read a review like this before booking because I would have saved myself the headache. Do yourself a favor and stay somewhere else.

I really didn't appreciate the stark difference between the pictures and the actual room. First thing we noticed was the rusted old fridge, not a nice, white new fridge like the one in the pictures, then a couple stove top burners one of them with burnt food still on it. Then we saw the bathroom, burn marks on the floor by the toilet where it looks like someone fell asleep with a cigarette in their hand or something, and the door apparently had a massive amount of water damage, it had swelled so much at the bottom that the door dragged across the floor and we had to lift the door up to get it to actually close. Then they put some dollar store towel rack right at head level next to the shower with impressively sharp corners. The hot water had to be finessed in order to work, and the air conditioner was so loud we thought it was a motorcycle outside at first. The pillows provided in the room were a bad joke, i think a rolled up hoodie would've been more supportive. All in all a very gross room and not somewhere i would ever stay again. Like i said, it's the pictures being so misleading that's upsetting. You think it's a nice place and then you walk into something else entirely. I understand it's an extended stay place, not built for couples looking for a night away from kids, but you could be more forthcoming about the rooms, right now it's an absolute scam compared to what you'll actually be staying in. I'd avoid if possible, the hotels on either side of this one are better

If you enjoy not having hot water for your shower and transparent, yet impossibly scratchy, toilet paper, then by all means, read my 1 star review as a 5. Please be advised that the office doesn't open til 9am, so you should schedule your check out complaints around that annoyance. The place feels like a cat lovers oasis where the other "residents" stay up all night hoping to entertain the traveling guests with slamming doors and line dancing (perhaps?) On the positive side, if you want good motivation to get back on the road before 4 am, then you have found the perfect location!

Roaches, smelled like mildew, just nasty

Carpet looked like it hasn’t been cleaned in years. The tub wouldn’t drain.

Terrible Room Conditions, Bugs Everywhere in Room, even in refrigerator

Our stay was amazing. Staff is friendly, great customer service.

It was roaches everywhere! I was discussed. Only got 2 hours a sleep.

Clean room, great staff/customer service.

All shops are nearby, easy to get to...Hotel parking safe and reliable. The rooms are very clean The staff is very nice. I love them They always take care of me.

It was perfect for one or 2 nights. Service was and is excellent. The steps/stairs could use a lil cleaning, and the magnetic keys and doors could use a lil update, other than that, my stay was very comfortable.

Definitely a few roaches were seen. No shampoo provided.

Check-in was an absolute nightmare. Instead of walking into a lobby like a normal hotel, you’re forced to stand outside in Florida heat and use a grimy wall phone just to request assistance. After waiting, we were finally given a key – only to find out it didn’t work when we got to the room. Back outside we went, forced to use the wall phone again. The same woman who had just checked us in minutes earlier acted as though she had no idea who we were or why we were back. The room itself wasn’t clean, which only added insult to injury. If basic hospitality and cleanliness are too much to expect, this place shouldn’t even be open. The entire experience was frustrating, unprofessional, and downright embarrassing for a hotel chain of this size. Extended Stay America should be ashamed to put their name on this property. Save yourself the headache and stay literally anywhere else.

Ms. Angie the GM is the best. If you need a place to stay while visiting please check out this location great staff and customer service.

Smelled like a strong smoke smell in the room. But the staff was friendly. Check-in was quick and easy.

Bug wings on the bed also dirt red stained pillows dirty floor evident dirt everywhere not clean at all

N/A

excellent

No one was there to check in, had to wait on employees and call to find help. Room smelled like smoke and paint, visible roaches. Did not stay more than an hour. Found another place

Staff was not helpful wouldn’t help check us in

Roaches everywhere. Property manager was mean, noisy upstairs, floors were dirty. They didn't have a breakfast or any dishes or pots and pans to cook with. They should have posted that, instead of me showing up then tell me! They are bad!

Not happy with the smell, atmosphere and the safety that this hotel was in and I decided to stay cancel and stay elsewhere

The place is listed as a hotel and charges nighy like a hotel. But when you ask for towels or blankets/pillows, you are told that they are not a hotel and they dont give that stuff out. When i walked up to the door of my room, there is trash scattered in the flowerbed and a bag of stuff on the sidewalk. The room itself was rundown and dingy. You couldnt walk on the floor without your feet getting black. The bathroom had stains in the shower curtain, burn marks on the plastic toilet lid, water marks on the mirror. The whole room just felt dirty. I attended for a weekend concert and didnt have many options to stay elsewhere due to it being booked everywhere, so i dealt with it. However, i will never stay here again when i return to the tampa area and i hope people are warned not to stay here. Especially if they feel they are booking an actual hotel.

There was black marks on the top cover that looked liked frontprints. The microwave was filthy. The toilet didnt flush properly. There was no hot water.

It was quite

The room smelled pleasant and the bed was comfortable

Average. No complaints

A dump. Required towel fee. No soap in room. Unfriendly staff.

The room was so Unclean! the walls were so dirty as was the kitchen and bathroom and the bedding. I slept on top of the bedding because of the dirty sheets and stains and little black pubic hairs that I saw on the sheets. Only the pillow case seemed clean and fresh. The whole room walls and doors and light switches need a deep clean. The chair in the room looked like it was picked up from a garbage dump. The microwave and stove top and fridge all need a deep clean. I didn’t bring in my bags, left them in the car because I didn’t want to bring them into this room. I should’ve gone to another hotel however it was late and I was tired. I told the front desk how dirty everything was. I have Never complained about a dirty hotel room ever and I’m 60 years old and stay in a lot of hotels. The front desk excuse for this dirty room was that it’s an extended stay place. Ugh. Do Not take your family here at the Brandon Florida Extended Stay hotel. Looked more like the kind of hotel hookers would use for quickies… Not kidding. Needs a deep clean and New bedding and towels and a fresh paint job and new appliances in the kitchen. I took lots of photos! Too many dirty things and not enough space to post all the dirty stuff. Just gross. I thought it was a good deal-you get what you pay for and this was not a good deal. Paid $86 and then they had another $1.75 they charged at the front desk and I don’t know why. The walk ways/sidewalks were nasty dirty as well and desperately need cleaning.

Check in went very smoothly, the lady was very nice, the hotel itself is very dated and is more like an apartment complex for people who rent by the week. The stairs to room were messy and had litter and for it being a smoke free complex the cigarette butts on the ground and common areas told another story. The keys to the room worked intermittently, opening the door to the room it was apparent renovations would be nice, paint was messed up, and it was very basic. The room itself was tidy but did not feel very clean. It did not smell like smoke but did not appear to have a deep clean in some time. I should have paid more attention to the other reviews that people left and would most likely not book this hotel again until renovations were done.

They charged an additional amount beyond the booking fee under the pretext of future services and needs—such as extra towels or soap—regardless of whether these items were actually requested or needed.

Very nice manager very clean great prices

I pull up and there’s people talking about having drugs and weapons in one of the rooms. Also, no hot water morning or night and wasn’t even given shampoo. Had to “request shampoo” and also lay a “linen fee”

Clean quiet

Nothing

Like most of the employee outside of Angela who was rude. Didn't like the lack of basic needs.

We loved it

Everything excellent

It was overpiced and dirty...no new linen or towles for 2 weeks..terrible spot

Hotel was dirty the bed sheets wasn’t clean and there was roaches in the room when ask for someone to clean the room they said there was nobody available to clean we left the hotel and cancel our reservation

Very dirty . Smells of smoke in my room . No staff on reception to help people arguing at 4am outside my room . Smells of weed everywhere!

A lot of excess noises upstairs and in front of my door. The bathroom was flooded and maintenance kept coming in and out of my room. I left the hotel early due to the reasons mentioned above.

Dirty and unsatisfied

Old property with smells and worn furniture.

I was disrespected feom the second i got here. The girl leslie was rude and degrading and was extremely nasty towrds me

Property had many unsavory around and needs some interior repair

great

Place was rundown and weatherbeaten to be an understatement.

El dia antes fui a la propiedad, y al siguiente día en la mañana también para asegurar que estuviera listo. Cuando llegamos para hospedarnos nos dijeron a las 3pm que la habitación no estaba lista que tenia que esperar hora y media para que la arreglaran y que la hora de Check in es una aproximada que no están obligados.

The room was not clean. The floor was absolutely disgusting. My feet were filthy from walking on it. I’ve never had that happen. When I got there at night I did not feel safe. Had people saying things to me. I will never stay at one these hotels again.

Someone else's urine was on the toilet seat and blood on the sheets. The horrible smell hits you so hard the moment you walk in the door it made me gag. There were enough stains on the floor to constitute a CSI investigation.

I had originally reserved a stay at a different property and it was horrific. Due to that I found my way to this hotel. While not as bad as the other- this was only a few steps up. The GM was very pleasant and accommodating. The rest needs a major overhaul, a complete deep cleaning and replacement of standard items. Housekeeping needs training on how to see items that need attention. With some big TLC this COULD be a nice property. Also, had a family issue that I was afraid I’d need to leave early and they refused to refund me. The hotel blames Expedia, and Expedia blamed the hotel. Not customer friendly, even for emergencies. The only good thing was the gracious GM.

I couldn't bring myself to stay. The stairs and outdoor corridors are so dirty. I saw guests hanging outside their rooms as if they were in a public park. The front desk staff was not welcoming. I couldn't get a refund and I was fine with that. There is no way I was going to stay there. Besides all that I already mentioned, I also felt unsafe.

The room doesn't fit the price. It's not clean outside the property or in the room. They have people hanging out in tge parking lot and in the stairs. The room That i was in was in had a extremely large hole in the bathroom door, plus the shower curtain was dirty, with burn mark, and the shower head was wrapped in black electrical tape to stop it from leaking water. The microwave was dirty, the leather chair had cuts on it, and the room had a very weird smell to it.

Booked the room to cook in the room. Stove didn’t work and $40 worth of food was ruined. It took around 10 minutes for shower water to get hot. Roaches, dead and alive.

The person in charge that day was very rude and intransigent. He yelled at me and told me to cancel the reservation and that he wouldn't give me the room I had already paid for.

the key dont work, walking back to the lobby, the lobby is closed, you have to speak on the phone for someone to help you… everthing takes forever

The property was past dated. I saw a roach crawling on the couch. The couch it self was in bad condition looked old and was ripped. And it smelled bad and also it smelled like cigar. Was disappointed i paid one night and had ro leave that same day.

I checked in at 4:30 PM, despite the designated check-in time being 3:00 PM. The property was poorly maintained, with a noticeable odor of urine throughout the room. The accommodations were outdated, and although this was an extended stay, there were no basic kitchen essentials such as dishes, pots, or utensils. The environment felt unsafe, with long-term residents and apparent illicit activity occurring in multiple rooms. While the check-in clerk was courteous, the general manager was unprofessional and dismissive. Despite the delay in receiving my room, she refused to accommodate a later check-out, stating that her cleaning staff needed to begin on schedule. Her lack of professionalism and disregard for customer service made me feel insignificant. I will be reporting my experience to corporate and will not recommend this property to others.

.

Roaches

Rented 8 rooms at this hotel and regretted it instantly because it’s obvious you’re getting what you pay for. We found what looked like bed bugs in the rooms. When brought up to the attention of the person at the front desk, her response was that it was probably roaches. I explained that what ever it is was unacceptable and we would not be staying. Apparently she wasn’t the front desk person just guiding people to check in via an phone outside and that after 10pm no one is available and she couldn’t process nor decide on whether we can get our money back. I was directed to call the general manager the following day. Being I booked via Expedia I called to start the refund process in the meantime. I attempted to call for 2 days but she wasn’t able to get a hold of her. Expedia stated that the hotel denied the refund request. I’ve never written a bad review no matter how bad but this deserved it.

Roach motel is the best way to explain this place it was nasty.

Filthy,roaches!

This is a poor location for travelers needed a 1 or 2 night stays. They have changed their business model and no breakfast, coffee or basics provided as stated online.

This place is not friendly is very dirty, they have roches everywhere and the food had insects in them as well, I would not recommend this hotel to anyone, the price is too expensive for the experience you get.

They even had the nerve to charge me $100 for incidentals.

Wasn’t organized!

The bathroom was unclean, bathtub clogged, no hot water either. hairs everywhere, the floor was sticky, lamps broken and lopsided, the matress was lumpy and with dents. The sheets were stained with a redish substance, the kitchen was smelly.

Absolutely dispicable conditions, no one there for late arrival despite having called in advance, scary place. Do not stay here.

STAIRS & WALK WAYS TO & FROM ROOM WERE VERY DIRTY. CIGARETTE BUTTS EVERYWHERE & SMELLED OF THEM & WEED.

Quiet, clean, easy check in. Perfect for the short stay and available at just yhe tight time! I would stay far longer if the opportunity presented itself!

Receptionist was rude and non helpful. The stove was filthy, bathroom vent did not work, two kitchen lights didn't work and the most important was the heater would not heat. When I went to the office to ask for help I was told she was not management and to call a number which only she would answer. After words were exchanged I was kicked out of the motel for trespassing. I will be disputing the charges due to lack of caring about my room deficiencies. Do not stay here at all costs.

Never stay at extended stay hotel chain

Property manager sucks. Smells like piss when you walk in, garbage everywhere.

I was there for less than 10 hours and killed at least 8 roaches. The room had holes in the ceiling, the sprinkler was held in the ceiling by a piece of wood, and there were stains all over the carpet.

It was great

Stayed 2 night with my family. This place is a total dump. Filthy carpet, Bad odor and smelly room. Worst beds and sofa. People were swearing and screaming outside mid of the night. Would not recommend any one to say here. Only one good thing I can say is the receptionist was nice. But the property is totally junk.

It was run down and not taking care of had roaches in my room and the floors are so dirty that they turned the bottom on my feet black

The bathroom sink faucet was severely corroded. Poor quality considering the high price.

I did not end up staying, I checked in got my key and went to the room. It smelled like smoke as if someone was smoking in the room and it was not comfortable smelling stale smoke. I went back to the front desk and asked for a full refund since I will not be staying in the room. They assured me since i requested a refund within the first hour I will be fully refunded.

Me and my wife stay at extended stay Brandon was horrible. Starting with customer service it was absolutely completely unprofessional. The room that I thought I was going to be getting based on the picture is absolutely not so. The room had a nasty feel to it. The grounds were very uncap cigarette butts Everywhere on the ground trash everywhere on the ground absolutely not clean. I decided to leave after the first night and upon contacting Roz!!, I believe is her name at the front desk she was exceptionally rude. I will never stay there again.

They gave away our room and was rude about informing us at checkin.

I checked in. Went to my room. The floors were nasty. Tub/shower didn’t look like it had been cleaned in months. Turned around and left. Place was to nasty to stay in.

Location was away from heavy traffic so it wasnt noisy and was able to relax comfortably.

No hot water for the whole first day after check-in. We had to wait more than an hour outside as no one was available in the lobby after midnight late checkin due to flight delay. Such a terrible experience, I had to wait with having my kid and elderly person in my family, I will never come to this place again. Very dirty room, no shampoo, no conditioner, no body wash , not even enough towels.. They should refund my money or reimburse partially.

great location just needs updates but i would go again

Room smelled of cigarette mold and air freshener, overpowering.

I have a hearing alert dog. When I took my hearing aids out, she kept alerting me of all the noises going on, put my hearing aids back. The noise was unreal! I debated just leaving and going somewheres quiet on interstate to sleep at rest stop in car. The lady at front desk check in was nice though. But, seriously , stay away. A lot of bad people out when I would go walk my dog . A lot of pit bulls also live there. So walking my dog was a sketchy walk between all the filth and then all the lurking people. For safety n cleanliness I’d not stay again or suggest it at all.

the room smelled like someone had just smoked weed in it. I killed a roach and hair on hand towels. the staff was nice to change my room smelled less but more like cigarettes.

Carpets were filthy. Non smoking room smelled like smoke and halls and stair case smelled like marijuana. Room also smelled like mold.

No shampoo provided, rusted stove heaters and refrigerator side panels. Needs renovation.

Hotel was digusting, floors look like they have never been cleaned. Smelled terrible. Had dirty bath water still in bathtub. Water was off staff wasn’t very helpful.

The hotel stay was something I have never experienced before in my life horrible. The room/hotel is roach infested. I went to office to leave they said you booked through a 3rd party so could not refund me the money. I'm retired and don't have the money to be shelling out like that. They came and sprayed, what a mess the roaches started coming from the floor up the walls even on ceiling over my bed, on night table. A sleepless night which screwed up the rest of the day. I took several pictures, wish i could post them here.

This hotel should be taken out of the rotation until there are no people LIVING there and the rooms are fully renovated! There were old linoleum counters, the bathtub was permanently stained and rusted and the microwave was old and stained. The only reason I didn't rate it terrible was the manager was EXTREMELY accommodating. She was knowledgeable and very helpful. The pictures on your website are nothing like the actual rooms. I was ashamed to bring my family there. Tgis was my FIRST and LAST time using Hotels.com.

This property could use some upgrades and extermination

Really dirty.no heat in room.cockroaches

I didn't like the $100 deposit being held. I didn’t like the limited items in the room (soap, toilet paper). I don't like the idea of paying extra for extra towels. Lastly, I don't like that there were no dishes to cook.

This facility should be noted as a dump. The room was filthy. damaged furniture. Hotel staff didnt even care, just said you do not get room service for a 2 night stay. Would offer to clean room, said it was cleaned. Wanted to charge for towels. All we were provided was 2 small bath towels and 2 wash cloths, No hand towels. this is not a "hotel", more like a paid homeless encampment. Says all over no smoking, yet smoking everywhere and stench of pot smoking where ever you walked. We thought we read included breakfast. Nope, but probably better for humans they do not, likely would have been infested food unconsumable.

Bad smell, cockroaches everywhere. Horrible

There was a roach problem. The smell in the rooms was weird as well..

There were very low class people here and I think some of them may have been living there ! The floor needed to be swept and I felt very unsafe ! I want a refund but can’t get anyone t call me back from Expedia !!!! I p wound up, going to the hotel wax store and getting a room for much more money and heard that they had a lot of people come over there and request a room as well because they felt unsafe on the property at this hotel. I would not recommend this hotel to any guest go in the future. I wish so many days from Expedia would call me back for a full refund because I’m very disappointed.

Well it was dirty, the room had roaches, stove look like it hadn’t been cleaned in 20 years. This hotel sucked

The room was warm, so I took off my socks and imagine my surprise when in the shower the bottom of my feet were dirty! The bathroom basin sink drained very slowly the first day and the second stoped draining at all! The WORST part was roaches! Little ones, bigger ones and I saw a few about 1/2-inch long. I've lived in Florida over 30 years and know how hard it is deal with them but... I left my keys in the room and left and did not tell the clerk/manager or anyone.