Sonesta Select Boca Raton Town Center

Clean hotel, helpful staff

The facility was clean, smelled pleasant (not like cleaning supplies), and the young lady at check in was amazing.

cleaning room every day

My stay at Sonesta was OK, my check-in was great. when I got to my room, the room was a little outdated (dull) compared to the pictures on Expedia. The rooms need a little fresh new look but overall, my stay was good.

Good

No USB chargers in the room

Good for over night stays in the area

Everything’s great for a decently priced single room for 3 nights; location’s great for being next to Town Center Boca Raton. However, house keeping does not change trash, does not change bed linens and does not provide new towels unless asked at front desk. Front desk receptionist said their policy is that housekeeping changes linen, towels and takes out trash once a week during a guests’ stay. So we did not have our bed linen changed and trash bags were taken out but did not replace them within that 3 day stay. Other than that, fair hotel

Good location

Nice clean rooms. Breakfast was out of a lot of items. Exercise room was missing a number of dumbbells

Highly recommend!

Good location

Location and cleanliness N/a

n/a n/a

Close and clean Over charging 24. After I paid 120 on line Charge my card without my knowledge !

As always, the Sonesta was exactly what we desire - clean, amazing staff, convenient, and welcoming !! Thank you !!

I would prefer to have a microwave in the room. Ice machine was broken on my floor.

We loved the room. Most stuff are very friendly.

Stayed on 1st floor close to pool access which was nice. Great pool, and hot tub, when the hot tub was clean. Had some issues the one day with stuff floating in it. The pool was clean, and water felt great. Only issues is the ice machine close to our room didn't work, had to go all the way to the 3rd floor to get ice. The other issue there was no complimentary breakfast. A tiny box of cereal for example was $4.00. No coffee available at any time of day, only in the morning. So we ended up going out every day for breakfast because prices there were too high. The room was good, great price for the room. Overall the room was clean, just the tv, and bed was awkward because the tv was off to the left side of the bed. Since you don't spend a lot of time in your room it doesn't matter much, but I just wanted to mention it for other guests.

Other employees were quite ok. The hotel overall is very good

Good hotel for the price

Clean, quiet and comfortable, and staff was very pleasant. Perfect for one night business stay in the area. Will definitely return.

Disappointing

Me and my 7 year old daughter stayed here recently and had us a time. The staff in the front of house was so friendly and inviting. They really made us feel welcomed. 10/10 would definitely stay here again!

There was no shower curtain for three days and no microwave in the room. I won't be staying there anymore.

Exceptional

This was my first stay here, the property was nice and I loved the view of the of the balcony, me and my boyfriend definitely enjoyed our stay! The property was very CLEAN!!!

Late check out wasn’t available.. the water was over priced, beverage appliances in room were not clean, house keeping not too friendly.

Late check out wasn’t available.. the water was over priced, beverage appliances in room were not clean, house keeping not too friendly.

There was no room cleaning service during our 10-day, and even after we requested it, they only offered more clean towels.

Super stay! Zero complaints.i will say, if your 6ft 5in tall, ya gonna love the bed

Great place to stay. Highly recommend

Nice , clean hotel, good price

Nice , clean hotel, good price

I had zero complaints about anything. Beds are unusually high, but whatever, Imma big boy

staff excellent there was nothing we did not like

Very good

I had a great stay the hotel. The staff was very friendly and helpful.

Restaurant. .

Me gustó mucho excelente

Todo maravilloso!!!!!

near a shopping center and easy get to places arround I had to ask many time to the room to be clean, they have a policy, you have to ask, i did couple of time and the room was clean 5 days of our stay

near a shopping center and easy get to places arround I had to ask many time to the room to be clean, they have a policy, you have to ask, i did couple of time and the room was clean 5 days of our stay

Room cleaning only on request would be understandable if basic supplies were properly maintained. We stayed 4 nights with 4 people and had to repeatedly ask for extra towels, coffee pods, trash removal, and supplies. Shower gel ran out on day 3, and shampoo barely lasted the stay. Since breakfast was not included, we had food and takeout in the room, so trash accumulated quickly. The level of cost-cutting felt very excessive and negatively affected the overall experience.

Good

Great stay, would stay here again

Very good

Exceptional

Stains on the bed and sofa, no hot water from the sink, and mold in the bathroom

Other than the location, there was not much to like. The hotel was generally terrible and poorly maintained. The rooms were not clean at all, and the bathroom was in very bad condition hygienically. The coffee machine in the room was not working. The atmosphere was also uncomfortable; someone was walking around the lobby with a pitbull, which felt unsafe and disturbing. Overall, there were a lot of sketchy people around and we did not feel comfortable during our stay.

Nice and clean

Nice and clean

Location Coffee maker in the room was broken; desk phone (landline) was broken; did not receive wifi code upon arrival. Took a while to get someone at front desk to answer phone to provide it. Tub faucet had a constant drip, which was noisy and disruptive.

Location Coffee maker in the room was broken; desk phone (landline) was broken; did not receive wifi code upon arrival. Took a while to get someone at front desk to answer phone to provide it. Tub faucet had a constant drip, which was noisy and disruptive.

Stains on the bed and sofa, no hot water from the sink, and mold in the bathroom

Oh, and the shower did not have a shower curtain. It took 3 days to get a shower curtain. For these reasons I chose some place else for my next Florida visit that provides a microwave in the room.

Friendly staff, decent hotel. Rooms are a bit old but still clean. Air condition doesn’t seem to work though in the reception area. Third time we stayed here and always hot in the reception area.

Parking is convenient, staff are friendly. The pool is big enough. There are tables around the pool, which is nice. It would be nice if there's a bar at the hotel or by the pool.

Every thing about the hotel was excellent and clean and very helpful to me and family

Well l forgot my make up bag in My room 445 It's a special black bag was giving by my mother. I called a few rimes and the operator or the stuff were ignored and not helpful at all . Right away they answer me no bag was found. So plmaybe you can helpme out. Thanks To find my bag of make up . This is the only place l stay.

Exceptional

Our room was all the way at the end

Great location. Comfortable bed. The girl at the coffee bar was very nice. The bathroom was vile, including a rusty bathtub. They charge you a 100 dollar deposit even if you don’t have a pet. You do get it back in about 5 days.

The bathroom was dirty when we got there and the sink would not drain, we asked to have it cleaned, and that never got done. We also requested towels and never got them. I stayed here several times before and it’s definitely gone downhill. There was no manager on site and the staff was not really very helpful although they were kind, they seemed understaffed ?

Refrigerator not working Outlets by night able to charge phones not working

Location was great No Room service. And breakfast was very bad and nosiy rooms

Superb

Nice hotel and close to several restaurants. While clean and quiet, 3 things of concern. First, my reservation was for a King Hearing (handicap) room, and this type room was not available upon check in. We checked in at 4 PM.....we weren't late which shouldn't be a problem anyway because we had a RESERVATION. We had to settle for a Queen room with the handicap features. Second, the water pressure in the shower and sink were extremely low. It took very long to take showers. If the hotel is trying to save money on water, the amount of time it took to shower defeats any savings. Last, the ice machine on the 4th floor did not work all 3 days we were there.

Nice hotel and close to several restaurants. While clean and quiet, 3 things of concern. First, my reservation was for a King Hearing (handicap) room, and this type room was not available upon check in. We checked in at 4 PM.....we weren't late which shouldn't be a problem anyway because we had a RESERVATION. We had to settle for a Queen room with the handicap features. Second, the water pressure in the shower and sink were extremely low. It took very long to take showers. If the hotel is trying to save money on water, the amount of time it took to shower defeats any savings. Last, the ice machine on the 4th floor did not work all 3 days we were there.

Way over priced.

Sonesta Select Boca Raton has been my go to hotel for 4 years while my son has attended FAU, its location is convenient, the staff is awesome and the rooms are spacious. Usually I book thru a third party as it makes it more affordable. This trip just seemed a little different though, the pool was dirty, nobody bothered to clean it the day after some bad rain storms and the screen in my window was so dirty with grass that I couldn't even tell if the sun was shining. One of the front desk staff told me that they're under new management when I brought these issues to them. I will give it another shot on my next visit in December and hopefully this was a one time mess up.

The breakfast area is never open. I’ve stayed here twice and it’s been both times. The pool area is very clean. The furniture is a little outdated but the rooms are clean and comfortable.

Very good

Exceptional

Nice Need put microwave in room the rest nice

Need put microwave in room the rest nice

Price They only clean on Saturdays! I’ve been here for three days, and when I asked to have my room cleaned and the trash taken out, they told me it wouldn't happen until Saturday. 'Those are the hotel rules,' I was told. I asked to switch rooms, but they refused, saying they don't allow room changes in these cases. Their only response was: 'Just wait until Saturday...

They only clean on Saturdays! I’ve been here for three days, and when I asked to have my room cleaned and the trash taken out, they told me it wouldn't happen until Saturday. 'Those are the hotel rules,' I was told. I asked to switch rooms, but they refused, saying they don't allow room changes in these cases. Their only response was: 'Just wait until Saturday... They only clean on Saturdays! I’ve been here for three days, and when I asked to have my room cleaned and the trash taken out, they told me it wouldn't happen until Saturday. 'Those are the hotel rules,' I was told. I asked to switch rooms, but they refused, saying they don't allow room changes in these cases. Their only response was: 'Just wait until Saturday...

Everything

Good

Everything was clean and the beds were comfortable. The staff members were friendly and helpful. The room/bathroom were definitely showing their age.

Nice location Nothing

Nice location Nothing

Wonderful customer service, restaurants walking distance

Na

Location, cleanliness Na

Wonderful customer service, restaurants walking distance

Exceptional

Very nice room and facility, lack of coffee service in the Am problematic!

It was my first time there I would definitely recommend inviting my family's out and going to that hotel

It as very nice community and pleasant far away from din and bustle Everything looks good only drinking water need to inclusive under complementary item. Water is Life … We make it available which is priceless to human being that will make being a Good Human..

Pleasant

The front desk, the location

It as very nice community and pleasant far away from din and bustle Everything looks good only drinking water need to inclusive under complementary item. Water is Life … We make it available which is priceless to human being that will make being a Good Human..

The front desk, the location

Fair value

Always stay here when in Boca. Close to everything and good value for money. Restaurants close to the hotel and near FAU if you need a place to stay to move in our out your college kids.

Cleanliness N/A

Cleanliness N/A

Thank you for keeping a well kept property.

Very good

Nice location. Need to update mine fridges. Way too small.

A tired facility

It was a terrible stay

Nothing fancy..clean room,free park,central location

Very friendly and courteous staff. The smoke detector went off in our room for no reason. We ended up leaving for our show earlier than expected because it was annoying. It was fixed by the time we got back.

The location is about the best thing. I didn't use the breakfast as it was not free so I chose to eat breakfast elsewhere. The room was comfortable but one of the soap dispensers did come off the wall and the ironing board was so bent that it almost wouldn't stay upright. The property was not helpful with any changes to the reservation. If you book through a third party application like Expedia or Booking and need to change they will tell you to go through the third party because they can't change the reservation for a refund. But the third party app will tell you it is the property. They will have you go back and forth with no resolution. They didn't seem to care too much.

The location is about the best thing. I didn't use the breakfast as it was not free so I chose to eat breakfast elsewhere. The room was comfortable but one of the soap dispensers did come off the wall and the ironing board was so bent that it almost wouldn't stay upright. The property was not helpful with any changes to the reservation. If you book through a third party application like Expedia or Booking and need to change they will tell you to go through the third party because they can't change the reservation for a refund. But the third party app will tell you it is the property. They will have you go back and forth with no resolution. They didn't seem to care too much.

The smoke detector went off in our room for no reason. We ended up leaving for our show earlier than expected because it was annoying. It was fixed by the time we got back.

Very clean. Helpful staff.

Superb

Very good

Very good

Then to add insult to injury, I forgot my toothpaste so I went down to the little shop they have where I bought a travel toothbrush and toothpaste combo package with a king size Kit Kat and it was $13.00. Will never stay here again.

Pool, excessive room A/c not working. No hot water in sink. The front desk people were not exactly friendly. Most of them looked angry when asked a question.. there was no one to help me with my luggage cart. I am 84 years old and had lo lift heavy luggage. I was there for 4 nights, and the above was what I experienced trough out my stay.

This is our go-to hotel When visiting our son at FAU. We call it our hidden gem. So close to the school and a great value.

reasonable place to stay in Boca Raton

The staff was very nice and helpful. Hotel location was in a great spot. Lots of restaurants and shops nearby. Will definitely revisit.

Clean quite nice location

The location was close to where we needed to go for our work event, the facilities were clean, staff was helpful and friendly, and we all felt safe there. N/A

There was blood on the curtains and so we checked out early. management of the hotel will not refund the days we did not stay due to this horrible situation.

Great stay super safe and clean!

This is my third stay and I've always been pleased with my experience. You certainly get good value.

Very basic hotel. Things that you expect from a hotel were not provided-like wifi, cleaning of rooms, breakfast. The staff was not anxious to help or answer questions. I would not stay again.

We would have love to have had complementary breakfast, even if it was just continental. There is other hotels with the same price range and quality of stay that have that offer and it makes it a better experience.

Clean and comfortable. Would have liked a free breakfast.

Excellent location

It is a bit dated and showing its age but generally clean and very affordable.

Number one best reason to stay is the cleanliness of the room, especially the bed, which was quite comfortable. Downside is at attempting a late check-in. The night employee was less than courteous. Not even a free bottle of water.

Nice clean spot

Amazing….

We booked a one stay and we were very underwhelmed. The lady checking us in was very unfriendly and our room while neat, had some sort of smell and was just overall drab. I would not go out of my way to book a stay at this property again

excellent staff and front desk was phenominal and locatation was everything -- wonderful shoppong and resturants nearby, was minutes from the beach, the area felt safe and secure. Easy access to and from the interstate too. The bedding was a bit stiff and tv options were a bit dull.

Very nice stay helpful staff. Clean room

The hot tub jets were not working while we stayed here. The phone didn’t work in the room either. The outlets near the bed didn’t work well so we couldn’t charge our ECDs. The hair dryer blew a fuse. The hotel needs major upgrades. However, we had a great experience with one of the staff members, Rhean. She went out of her way to help us. Most of the things we needed help with were out of her control but she was determined to see that our stay was a positive one.

very basic room albeit a little small. staff were great and really nothing lacking. great location.

Only one small garage can in the room. Showers take forever to warm up. Rooms smell musty. Loud AC unit when it works. Pool too hot to swim in.

No microwave in room or enough shelves for extra storage of personal items

Nice hotel, room was clean and nice staff.

Morning buffet was late to open and not very welcoming

States restaurant, but there is no restaurant. Pictures also make it seem like there is a lounge. There is no lounge. The coffee/continental breakfast/food to go counter was closed the entire time.

No smart TVs.

Location three restaurants within walking distance.

The cleanliness and professionalism of staff As an environmental employee I didn’t think it was right to be cleaning the AC vents in the lobby while I was eating. I could smell & see the dust particles

Bad

Parking was tight

We have been to this hotel 2 x within a month and both times the coffee shop was either closed or the coffee (which we paid for) was awful & cold. The rooms are clean but the bathroom tiles desperately need new grout.

We couldn’t get past the nasty room to see what kind of amenities they had, as fast as I walked into the room is as fast as I left the hotel. Just terrible !!

Clean and friendly staff

Rude staff. Major issue with pricing still not rectified. Location convenient but would not call the property a resort located in essentially an office park. Fancier Holiday Inn

Location

The hot tub wasn't working. Our telephone was broken and had to be replaced. We were told that there's a kitchenette. There wasn't.

They make me feel like home , especially sum of the staff .

The room smelled very musty, like mold when we entered but the smell lessened after we turned on the air conditioner There where huge dust balls and mites on the walls on top of the lamps and the rug felt sticky. The sign on the room said we could call front desk for a room refresh, such as change of bins/bathroom refresh - I asked the front office person and she said "I will see if that can be done but you can just out the trash out before 2pm and we will take it. We had a full day event so we could not take the trash out by 2pm and when we got back, the spruce up service was not done. The rooms are really not maintained. The bed was comfortable and the fridge worked fine.

Everything was great very comfortable

Good customer service

Room was adequately clean. Walk from parking lot to room was quite lengthy. Towels, mattress were very nice. Sheet had a hole in it.

Location was perfect. Staff was ok , barely any interaction as he gave no sense of direction of where to find elevator. Bed was super comfy but the shower/bathroom needs upgrading and cleaning. There were stains on the floor around the toilet and the shower needs fresh caulking and the shampoo /soap dispenser was peeling from the shower wall. We also saw a roach climb up the wall when we checked into the room not even 5 min. Overall basic stay. We literally only slept in the room and were gone most of the day.

Needed way more help in the lobby. Could not get coffee in the morning. The front desk had 1 person working the front desk, the complimentary coffe, and the paid breakfast section. I continued to try to get a cup of coffee for an hour. Don't know why they just don't have an automatic coffee machine for the complimentary coffee instead of filling up thermos. Everything else was good, clean rooms, quiet.

Clean room

Room was clean. They s

Helpful staff. Rooms were sufficient. Ice machines not working on several floors. Beds were pretty comfortable. If you're on a budget this is hotel is good.

The hot tub jets did not work. The shower curtain smelled sour and also the carpet in front of the refrigerator

It's kind of dirty and noisy. There ARE associates cleaning (Surface) But, Other than lobby: carpets, walls, ceilings etc... are very worn and dirty. Also, front desk help are mostly younger and they either do not want to be there or they are hiding in the back. Today I waited 20 minutes at the front desk to check out before the Starbucks lady finally came to help. I tried to call the G.M. on his posted cell phone but no answer or call back.

Clean hotel, friendly and helpful staff. Conveniently located near FAU

My recent stay at this hotel was extremely disappointing and, at times, unsettling. The front desk supervisor's conduct was shockingly rude, dismissive, and unprofessional from the moment I arrived. When asked where the pool was, she responded with arrogance and irritably, saying, “It’s all in the paper I gave you.” When I asked what was around the area, she was rude and dismissive again, telling me to “Google it” and adding that she didn’t know what was nearby. This level of rudeness is unacceptable in any hotel, let alone from someone in a supervisory role. I later learned from the manager that she has worked there for decades, yet which made her behaviour even more concerning. As an international traveler, the hotel is your temporary home base, and guests should be able to get basic information and guidance even though they can be accessed online and help guests feel safe. She had my passport in her hands, so she knew I was from abroad, yet her attitude remained dismissive and unprofessional. The supervisor stayed on the phone throughout my check in, making me feel like an inconvenience. The overall atmosphere at the front desk felt unwelcoming and intimidating, except for one staff member, Karmen Kultco, who was friendly, helpful, and professional. Unfortunately, the supervisor’s behavior overshadowed everything else and left me with serious concerns about the hotel’s culture and commitment to guest care.

Staff was amazing and so friendly. Promptly had maintenance at our room when we informed them the bathtub drain was draining slow/clogged. Clean rooms, great pool and hot tub area. Very welcoming, very safe environment.

the room was lovely and the bed huge the pool area and Gym was nice and everywhere is kept clean and tidy all in all i would book this hotel again

Convenient location. 15 min car drive from the ocean beach. Nice restaurants / great food 2 min walking distance.

The gym is very small. The room was not cleaned the next day. A sink in the bathroom was clogged. What was really good, were the beds and pillows

Starbucks inside is not good.

Clean room friendly staff

Clearly, there was an issue in that room that the maids attempted to cover up with the toxic scent.

Clean

Very comfortable bed. Fairly quiet in a pool-facing room. Room well designed with well thought out places to put all our things. Hot tub jets not working; warm but not very hot. Pleasant stay. Would return.

Staff was not friendly and rude to some customers

We stayed there prior to this stay and we had a room with two double beds and it was much cleaner and nicer and roomier. This time we stayed in a room with one king bed and it was musty and not as nice as our prior room. The worst part of the stay is their Starbucks coffee bar the server who operates it has horrible customer service. She arrives right at 7 o’clock a.m when it’s suppose to be open ready to serve. I would’ve had more patience with her if she greeted me with a smile and said “just give me a few minutes to get everything together”, but she is a very sour person.

Yes

I love that Sonesta is close to restaurants and shopping. The pool was great. Unfortunately the hot tub motor was not in service at the end of my visit.

Perfect. Totally recommend 5stars.

Amazing

Yes

Bedcwas not comfortible the hot tub was n

The most important thing is cleanliness; the hotel is very clean, smells wonderful, and the beds are super comfortable. The location is perfect, surrounded by restaurants and shopping malls.

Room didn’t have a balcony but was charged for it . Endless phone calls , emails and messages for the past 10 days to no one answering or returning calls. Front desk not helping . Terrible customer service

Good value, clean, friendly service

No refrigerator in room. WiFi was open, not secured with a password.

Staff was great. There was a terrible odor throughout the hotel. Seemed to be using very strong air freshener to try to cover that up.

Clean room but it was not what we reserved! I had to claim at front desk, first answer was that was done through Expedia not “us”,… after few minutes of checking they found something similar to what we pay for. At least nice and clean king size bed .

Wonderful people!

Had to be swapped rooms three times - once as bathroom door broken - second room was dirty and not cleaned by housekeeping- dirty duvets screwed on floor - this has at half 11 pm so not great experience- when I mentioned this at checkout the only response from staff me never was of yes we have had trouble with this mam?!

Very good

Nice clean place ! Nice location!

Staff

Property was excellent. My family and I slept really good.

I spent very little time at the hotel, but the lobby was very inviting and the hotel was pleasantly clean. The room was comfortable and I slept very well.They have a really nice snack area and a coffee bar available in the morning for purchase.

Staff was helpful, room was clean, amenities were plentiful.

Clean, friendly staff, lots of restaurants in the area and hot tub was nice too.

From check in to check out and all in between everything was great, staff, facility, area. This is my 4th time staying there and will be back soon

Staff was very nice, the room was clean, there was an abundance of parking and the pool was in great condition!

All around excellent

Staff was nice. Your pet policy sux

However, room type was not honored. Same thing happened to woman in front of me checking in. Hotel blamed Expedia. Expedia blamed hotel. Situation was not remedied. I will not be using Expedia again and would not recommend this hotel.

Easy secure well lighted parking, good restaurants nearby

Staff was very friendly, helpful and welcoming. The room was clean and spacious. The bed was very comfortable. I would stay here again.

great!

The room was dim. Brighter light bulbs would help. Also, the safety latch on the door was ineffective because it had nothing to latch to. I did not feel safe and secure.

Desk not very friendly.Satlite tv out too often

Staff and conveniently located.

Staff at night were not very friendly. Didn’t realize you have to request room service. Overall price was high for what you got but relative to other places in Boca Raton a reasonable rate.

Awesomr

Nice staff, clean rooms

Old ! Very run down since our stay 2 years ago. Furniture disgusting! Carpet needs replacing. Etc. Dogs pee in elevator. Smells of pet

This hotel needs a major face lift. It is out dated and I always feel that hotels with old carpet are not a good signs. The hotel has a smell I am sure because of the carpets. The rooms was humid and smelled. When I mentioned to the front desk the issue they said to lower the AC (it was at its lowest). The bathroom had some evidence of mold and sink was clogged. The rate was outrageous probably because it was February (high season). Our bed sheets were clean that was probably the only positive thing I can say about this stay. Thank goodness it was only a one night stay. I would never return to this hotel unless it was renovated.

Housekeeping service was not provided.

Our room was clean but the conditioner and lotion was empty. Was not happy with the girl working behind the counter for breakfast. She was rude. We didn’t end up getting breakfast at the hotel we went elsewhere. That was disappointing. Check in / check out was easy

Room was old, tub had trouble draining, and tv wouldn't work. No daily housekeeping.

The room was clean, but the temperature was crazy. It was freezing at 68, then heat coming out at 69! The phone didn't work either, and they never fixed it after I reported it. Those type of things were annoying enough to affect my stay, unfortunately. Probably won't return.

Loved the pool

Clean room. Nice and quiet. We do wish Starbucks in the lobby has been open when we were leaving at. 8 am

Paid for pool view and didn’t receive. Also room smelled bad and front desk was not accommodating. Blamed you Expedia.

The staff was very unhelpful and unpleasant. The room was old and bathroom very old. They say they have breakfast but they do NOT on the weekends. Very very disappointing. We had 1 more night to stay but canceled and left

The room was clean but the hotel was old. The hotel would not replenish clean towels, unless we went downstairs and got them ourselves. The “cafe” was opened 4/7 days we were there so don’t rely on eating breakfast there. Overall, there are so many hotels to choose from , I would not return.

Tv remote broken, phone broken, shower panel falling off of wall. Towel rack falling off of wall. Staff are great. Very pleasant.

creo que los empledos manejan el hotel... no gerente no manager.

Room was clean and well appointed.

The front desk team was exceptionally polite and welcoming. The hotel’s central location made it easy to access nearby dining and shopping options. Our room was clean, comfortable, and provided ample space for my family’s needs. I would gladly recommend this property for future visits to Boca Raton.

The front desk was very good!! The room was. Nice but the bathroom need to be updated from tub to showers...

The rooms are outdated, the carpet needs replaced also the furniture. 😩 over priced not worth a dollar

The room was ok, but we would not stay there again.

Rooms were clean, but outdated. No usb plugs. Breakfast area was struggling due to lack of food delivery.

Yes

Everything

It's a good hotel not far from the University I was visiting. There are some good restaurants close-by. If you love the sound of airplanes, you'll love this spot! The rooms can be a bit on the musty side.

The condition of the room and hotel is very poor and in need of serious updates. The staff at check-in was very apathetic. Very noisy pool crowd that can be heard in the rooms, and pool doesn't close until 11p, so expect screaming and loud commotion until that time.

Great place and location

It was impossible to receive cleaning service; requested twice in the 8 day stay. The hotel is $25 uber ride to the beach or downtown Boca; It's close to a few shopping plazas. Wifi very glitchy; Bed is comfortable, front staff is nice but I would not recommend unless you are on serious budget.

Wonderful

Good service

Cons: No room service (unless requested), no microwave in the room, no restaurant/bar option on the property. Overall it was a good experience & would still recommend it.

Clean rooms, service desk friendly and helpful

Neg-no safety deposit box in room. No breakfast on Saturday.

Otherwise it is ok. Great location.

Yes the staff was very courteous and helpful

Roaches

Good price.

Bed and pillows were comfortable. Did expect a complementary continental breakfast according to our reservation, but was denied by the hotel. This was booked by Expedia.

Room was in good condition and bed was extremely comfortable. Due to computer system switch, it took 20 minutes to check in. The next day for breakfast, the restaurant opened late approximately 7:15 and caused me a slight delay

Courteous, staff, clean facilities and convenient location.

Place needs some TLC

Parking easy, location easy. Rooms was old. Bed very high had to jump up. Not good layout for storage and between bed and surface area for suitcase and stuff

My car was broken into at front and gas cap stolen.

Food for breakfast. Nice people at desk very nice. I'll come back in future.

My car was broken into & the gas cap stolen

Clean, comfy

It was clean and the love seat in the room was so nice for my husband and I to have some wine and cheese and relax. Our room was on the first floor right outside the pool and hot tub. The pool had good sun but it was unseasonably cold so we didn’t go into the pool. The free coffee in the lobby in the morning was very good. The breakfast was not included but we had some food we brought in. The lobby was nice where you eat. We will go back. It was also a short drive to downtown Boca Raton where we ate at Kapow which was open late on a Sunday night which was great. There are nice restaurants near the hotel too. And all over Boca. Bed was comfy and room was nicely decorated.

The hotel was very nice. Our room was very clean. Great value for the money. Would definitely recommend.

Staff very nice

I didn’t stay there. I made a very early am reservation for the same day and the system didn’t allowed me to cancel it.i am requesting a refund otherwise i will take it as a fraud and dispute it with cc insurance and bank.

Bed was not comfortable like to many people had slept in it. Pillows were horrible. Shower rod was barely bolted to the wall and moved up and down so the shower curtain wouldn’t stay closed. Mini fridge wouldn’t stay cold Asked the front desk where to eat and they couldn’t even suggest a place.

Requested room type. Amenities not functional, ie, the whirlpool. The Operations Manager told me...after being a frequent guest that perhaps their hotel was not a good choice for me. Continuously cut me off while discussing my discontent.

Just a positive overall experience

Yes

Clean room & staff

Service was spotty. Most were great

Nothing out of the ordinary.

The room was fine but I would have appreciated room service at least once during my 5-day stay. I collected my trash and used towels, and took them to housekeeping, where I requested a few new towels on the last night of my stay.

Wonderful

Yes yes

The room was clean, but the water pressure in the shower was low, the toilet paper cheap, and the ice machine was empty 3 of the 4 times I wanted ice. It could also use remodeling. Definitely not worth the price.

The hotel was nice and clean. The area was beautiful and right next to the Town Center mall and about a 15 minutes ride to the beach. I would stay here again.

Yes

The front desk people were very nice however, what’s the situation with the coffee bar? It was not open all weekend and then when it was open, the girl was sitting there scrolling on her phone. It was only open 7 to 10 AM. I would never stay there again just for the mere fact that you could not get any coffee when you wanted it.

Carpet was stained in the room. Hair on shower wall. No microwave. Ran out of coffee in the lobby in the morning. Definitely needs to be updated.

Great area! Clean hotel

YES

Spotless room, comfortable bed! Clean hotel and incredible price point! Fairly as nice as a Marriott at half the cost!

Cute little place. Workers are amazing. Very friendly and go above and beyond! Rooms are a little run down but everything worked perfectly, beds were comfortable and bathrooms were big! Workout room is amazing and we found out they had a hot tub when it was too late! Multiple entrances because the place is huge! And free coffee in the morning. Can’t beat that. Will be returning.

Room was clean and check-in was a breeze

If you are thinking of staying in a suite,ask about the height of the mattress..had to change rooms ,I could not get on the bed without a stool.

But the staff was very nice and the workout room was spotless. Pool area looked nice too. It was too cold for a swim. It's definitely a solid option for the price.

Room was clean and spacious. Good location.

You get what you pay for with this hotel. Clean room in a good location. It is clearly in need of a upgrade.

In the morning when I arrived I waited about 10 mins before staff arrived at the registration desk. The locks on the doors do not seem to work. The rooms are fine for one person, but hard for 2 adults.

Great rooms great staff!

Staff was unsupportive. Would not let my son check in, my eighteen year old was left with nowhere to stay.

Everything from start to finish . ( no water in the rooms was weird , but there’s a tuck shop) it was comfortable the staff was amazing it was clean the water was SCALDING I loved it . Just book it .

Everything was great!

Clean hotel in a nice location for a decent price. If you are looking for a normal hotel room nothing fancy but clean this is the place.

Didn’t realize it was in fact a long term stay hotel.

Everything was great

Great stay, clean room and good location. We stayed with our family and would stay here again. It was nice to have a pool and a hot tub.

Immediately when I was arriving at the hotel at around 3:15pm I was initially told that check in wasn’t until 4pm and that there may not be a room ready. In my travel experience it’s usually best to start the check in process first and then if a room isn’t ready explain the check in guidelines after. It comes across as uninviting and not very hospitable. The hotel itself could use some refreshing and some better scents as it smells like dirty mop in the lobby. The room was clean and so was the bed.

Great location

The room and environment was clean

Easy

Everything was great from the staff to the stay.

Very nice room the only problem was the shower drained slow

Friendly and courteous staff. Large, clean room and very reasonably priced

The bathroom especially the bathtub and shower need a face lift. Mice were running and visible in public places around the lobby.

Close to fantastic shopping

Great location, easy access to highways and nearby restaurants

Very comfortable hotel, nice pool, good restaurants within walking distance.

Very comfortable room. It was clean. The staffvwere friendly and accommodating. Had an issue with toilet. Though. No staff at night to fix it. That was an issue. But, they tried. It was late and they were fully booked and couldn't change our room.

The room was clean and the price was pretty Expedia price

The cleanliness of the room was not bad, but the bathroom needed work. There were obvious signs of rust and the lack of cleaning in the tub area. The bathroom also had a mild odor of mildew upon entry. Staff was nice and check in was smooth. Location of hotel was perfect.

Toilet ran all night - the room included a doorbell for handicap purposes, but it was not a handicap room and the bolt was the only part that worked on the door. The swing lock had nothing to attach to it. We let the front desk know when we left.

Room tidy, but saw two cockroaches on first night. Carpet smells old and musty. The worst offense, though, is the water quality. It smells like grey water. Made me not want to shower or brush my teeth. We won’t stay there again.

The hotel is more like an extended stay. The staff was very sweet. The rooms were clean. The linens, pillows and mattress were great. No skimping there but the carpets felt very dirty. Make sure to take an extra set of towels at check in. We stayed 10 nights. Our room only got cleaned once a week with one refresh mid week. The grounds are beautiful and the pool is better than most hotels. Parking was good. Location was excellent for restaurants and shopping. Maintenance downside was the drain in the shower ran slow so we showered in a tub that was filling up.

excellent location

Not worth the money for a 1 star hotel.

They had a different room which was not up to our standards or expectations. The next morning we checked out and moved to another hotel. Now I am being charged the full amount and had to dispute with American Express. If there is anything you can do to help it would be greatly appreciated.

This was the absolute worst hotel that I’ve ever stayed in and I’ve travel at least four times a month. The room was not clean. There was absolutely no help from the staff. I requested my room be made up every day that I was there for five days and it was never made up. I had to get my own towels every single day and was given an attitude by the staff when I requested them Instead of a vacation I felt like I was working, taking out the garbage and making my bed very very disappointing would not recommend.

Was just ok.

Great stay.

No breakfast and coffee always minimal. No room service unless you specifically request.

Great besides the commons not being open

When I checked in the room I had smelled strong of pet urine. I asked to switch rooms the next day. They did switch rooms for me and the new room was better although had the animal urine smell. The toilet in this room would not flush and I had to keep calling to the front desk to have the maintenance staff come up and fix it. House keeping never came in to check to see if I needed towels and never spot cleaned the entire 5 days I was there. Upon checking out I was over charged and apparently the staff doesn’t have access for a refund. Needless to say I’m very disappointed in my stay and will not be returning. Sonesta Boca Raton DO BETTER!

The young lady who checked everyone in at around 3:40 p.m. We were all told we could not get our room until 4:00 p.m. there was a line of seven people and each person had a different problem checking in and there was only one person there and they were new. So we all understood that only to be told that you have to get back in line at 4:00 p.m. then at 4:00 p.m. when I went back in line I was asked to submit paperwork because I booked through Expedia and not there personal website and then to make mad as worse. The young lady Carmen at the front desk who was very condescending gave me the FY room after wanting the fyv to check in 20 minutes earlier and that fee was $45 but the room she gave me was the very last room on the floor which was about a quarter mile from the elevator and that was her way of trying to get even with me because I complained about the check-in process. I have never heard of filling out paperwork in this day and age when we all use computers. Also, on the last note, I think that if you cannot check in before 4:00 p.m. there should be a sign somewhere saying please do not try to check in before 4:00 p.m. but some people got keys to their room while others didn't. So I'm really not sure of the policy here but maybe it's because I used Expedia?? Either way, the customer service here is awful. They are not a friendly hotel in the Boca Raton area and they certainly don't try to accommodate and the fact that they don't have uniforms /name tags.

We love it

The suite was clean, spacious & bed was plushy comfortable. Staff was hospitable & overall an excellent stay.

Needs a lot TLC....

Not what i expected.

Terrible and worst mistake

A

Super comfy bedding. Nice room.

Bathroom floor flooded from leaking toilet tank on check in. I asked to be changed to a different room and was denied. While waiting for the plumber/handyman I called the desk again and insisted I be changed to a functional room and was denied again (“there are no other rooms, we’re full.”) and told to wait in the room. When the plumber arrived he said he couldn’t fix it that night and he would have to remove the toilet the next day. Finally, they gave me another room. Rude front desk. Nobody was in the lobby. The hotel was nearly empty. Why was I forced to sit in a room I couldn’t use for hours?

Room ok. Staff amazing. Everythink ok

No housekeeping at all Staff ok

Hotel is extremely run down

Great

room was clean and quiet. plenty of towels

Room reserved (pool view) was not the room given and did not accommodate adjoining rooms even though I booked two rooms in same reservation. Key cards kept deactivating and had to return to front desk to reactivate. Breakfast/ coffee bar never seemed to be open. However, rooms were clean and price was reasonable.

Large comfortable room. Great bed and very clean.

Very clean establishment, the staff was super kind. I thoroughly enjoyed my stay

Very nice

The laundry room is not sufficient for a hotel of this size. It has a side by side washer and dryer - the dryer stopped working 12/25/25. It also has a stacked washer and dryer that has been out of order for over 2 weeks pre-holiday season. Staff suggested that guests go to an off-site coin laundry and made excuses for the maintenance staff without stating what was being done to fix the situation within an acceptable time limit.

Overall very neat and clean. Out king bed very comfortable.

Excellent location and clean room with amenities. However, breakfast is not included while’s we expect this class of hotel should have breakfast included. If breakfast is included, I would rate it as “excellent” for this hotel.

The room was clean and comfortable, and the staff was helpful. The noise from the neighborhood entertainment was loud and made it very hard to get restful sleep

Neglected is an understatement. The shower/tub was not clean. The toilet was broken. Had to call maintenence in and they temporarily fixed it. The toilet broke again. I requested an hour later check-out to make up for the major issues with the room and they denied the request. The staff were unhelpful and terrible to deal with.

there was no breakfast due to Christmas holidays. Not a deal breaker by any means just more inconvenient

No room service when asked. I have no towels to use and asking front desk for more towels twice, they promised will bring some but never happened. So I ended with 1 towel to reused over and over 😢

On checkout next morning tried to speak with managemt but manager wasnt there. Sent email about incident to manager and has not receive any response (yet?).... Hotel has some signs of warned out in some areas. No food option available for breakfast or even open despite signs and website saying they do have. No one even get explanation why it is closed. Looks like very poor managemet

Rooms were spotless

Horrible stay! Nothing of what you purchase was actually at the property. Ordered a premium king with a pull out sofa….. what I got was a dirty king (tub was awful…see pics) with a chair in the corner and a tv that could not be turned and seen from the bed. When I called them out on it they made me stay in the room for 2 days and never cleaned the tub…. In fact they never cleaned the the room at all. Also as a dog property there was feces in the hotel hallways. The front desk covers there tracks and makes you think they are giving a discount when in fact you have to beg to get $24 dollars off in the end. They don’t have a breakfast area. When asked they say it has been permanently closed and has been for 2 months though still advertised on hotels.com and the sonesta site. From the manager saying that she would have a discount set up by the time I check out (didn’t receive the $24 for over a week), to the corporate escalation that was never completed until 3 weeks later and only took the account of the front desk desk manager, to the manager lying and saying that this never happened and there is no way I was checked in with a dirty room. Basically this hotel is the epitome of a bait and switch! So to be clear I am leaving photos with actual date and time stamps so that not only consumers but hotels.com can see and avoid this establishment like the plague. I will also be filing a claim with hotels.com to kick this hotel from their site as it does not meet their standard!

Everything with the room was fine. The only disappointment was that the coffee shop was not open on a Saturday morning. We found that to be odd.

Yea.

How rude.

Easy parking. Quiet. Clean. Good beds/sheets. Nice pool & hot tub.

Everbody and everything was perfect. This was my 7th time staying at Sonesta Select Boca Raton and i wont stay anyplace else

Honestly, breakfast should be included. This is a challenge for people who are out of town finding Starbucks or breakfast and including simplifies people stay. The pool and hot tub are nice.

The hotel is nice, but the maintenance is very poor. The bathroom was dirty and the floor was wet; additionally, water was coming out of the toilet, causing a bad smell. To make matters worse, the front desk staff had a very bad attitude.

Very nice

Clean room

Carpet is filthy, bad smell, refrigerator not working.

Clean room . Courteous staff. I would stay here again.

Had a really nice comfortable stay. Great location

OK room and facilities, but a bit tired.

Good

The shower for one thing, it was burning hot there was no cold water. When we tried turning the water cold the water, the water remained hot, and we quickly showered so as to not burn ourselves. We also had issues with the toilet, it didn’t flush and we had to keep pushing the knob down on the toilet. We also received only one toilet paper during our three night stay. They mentioned that the only clean and give toilet paper if you’ve stayed three nights but we called and requested for them to give us some and some clean towels as well. The person we spoke with said they would bring us some but they never did. We also requested for housekeeping and our trash cans were overflowing. The front receptionist told us that the three day policy also applied to housekeeping. However, we mentioned that we also called and the second day and were told that they would clean but no one ever did.

Confortable room. Good location.

Appreciate if the Staff can be more welcoming

Room was clean

First morning, coffee shop and breakfast was not open. Had to find other means. Second morning, granted it was Thanksgiving, coffee shop was closed again. Both morning coffee was made and free. But many signs offered breakfast and starbucks coffee. Other wise the room was satisfactory for our means.

Clean room natural lighting

Hair dryer shorted out. Uncomfortable pillows. Coffee area at breakfast not manned so not functional.

. Em alguns hotéis constava que o check in era das 15 horas ate as 23 horas por exemplo. Passaram o meu quarto pra outra pessoa sendo que foram avisados por mensagem que eu iria chegar no outro dia

Yes

Beds nice

The entire staff were great.

Room is good, bed is fabulous! Had a great night sleep

Pool, hot tub and exercise were nice. Pool towels were awful and were like rags. Staff was nice but not overly helpful.

Awesome

Very nice and clean hotel

For the nightly price rate of 110-130. In my opinion not worth it. The room for me seemed outdated and bottom of air and furniture seemed like it had not been cleaned in years. Also for that kind of rate why do I have to put a sign out for fresh towels? That to me is madness. If these things would have been addressed I would have gave a solid 4.

We have issues with the bathroom toilet, it wasn’t working properly and it got clogged three times, we called the front desk the first time someone came and fixed, then we called them again and the FD lady told us that she didn’t have anyone to come and fixed it. So, my husband went downstairs to get the plunger to fix it. You pay you fix-not acceptable. We need it to use the “lobby” bathroom instead.. Also, the condition of the hotel was poor, it’s ok that the building is old but no maintenance or upgrades at all. Even the Lobby pillows are old, and disgusting. Carpet it’s very old, and the old smell-sprayed perfume to cover the odor thought out the property was insane. The complimentary coffee is so bad, they have an Starbucks sign and there is no Starbucks coffee… I have to say that the beds are great actually and the hotel location is perfect. That’s all! I do not recommend this Hotel.

They would be in touch after id given them my info and that i would get a refund but so far that hasn't happened. I also got a complimentary breakfast which was just coffee and a pastry which i didn't use. The room i did get was clean. Had a little trouble with the toilet but it got fixed. The fridge did not work. Had a salad and no where to put it. Would like whatever refund is due me. Wanted the pool view with the balcony and was disappointed.

Great comfy clean hotel

Clean well keep

Great service

The room was very clean and updated. The hotel property itself is nice too. Check in and out was easy. The shampoo and such in the rooms are nice. My only complaints are that our mini fridge wasn’t working properly and wasn’t getting very cold, and there was no electric vent in the bathroom. But I wouldn’t even dock a star for it because everything else was good and the price was very reasonable for the area. I was ultimately happy with my stay and would definitely stay here again.

lovely

Nice pool and comfortable front lobby.

Staff was very helpful and very clean rooms. I'll be booking again soon

Clean room and helpful staff

Only coffee in the lobby. No half and half

Yes

.

It’s been such a great location. It’s hard to not book here. It’s reasonable.

The room wasn’t cleaned. There was no coffee replacement, nor were the garbages emptied, and they were overflowing, so hard to miss.

The hotel is in a great area. The lobby was clean, kept nice. The hotel up to the point where we entered the room was good. The floor had not been vacuumed. Beds were comfortable. The bathroom looked as if someone forgot to clean it. There were drain flies through out the room. I sent a message to the hotel with no reply. Asked for a manager but was told (Kaykay?) I believe is the name she said) would be in sometime that day but wasn’t sure of a time. The area to get hot coffee wasn’t open anytime I was there. I asked for got coffee, said they closed at 10am. Asked at 7am and was told they weren’t open. I feel like for the price, I got not of the amenities that oat hotels include.

Great staff

Location was convenient. Was clean enough. Was a basic room & hotel. Only plug in charging, no USB ports. They didn’t have any breakfast items for food, but we were able to get a coffee in the morning from a Starbucks inside with a limited supply (no oat or soy milk, no vanilla syrup, for example). So it was a fine enough stay for a short overnight. Not terrible, not great. Very convenient location for getting over to FAU campus.

No breakfast, no water in a room, no soap in the bathroom. Trash next to elevator every single day and inside the elevator. Chipping paint in the bathroom. The water was barely coming out of the shower head.

average - the room had no safe!!!, no free breakfast. water pressure in shower was AWEFUL

KK at the front desk was so accommodating at check in. Fast, easy, check in. Arrived later than I had anticipated due to traffic conditions and needed to get checked in and on my way to an appointment. KK got me checked in quickly and efficiently and on my way to my appointment! Have stayed at this Sonesta many, many times and plan to in the future due to their great customer service and clean rooms and facilities. Thank you KK and Sonesta for a great travel experience! 🤗

Enjoyed our stay! The bed and pillows were comfortable, the staff was fr

Bad customer service

Yes

Welcome note on the tv was nice. Market could have had a better varity. Micro wave in market didnt work.

Nice room and very soft and comfortable bed.Noticed a washcloth behind the closet but other than that it seemed clean. Freezer in fridge was frosted up and unusable. Water pressure was not great in the shower and bathroom could use an upgrade. Staff was friendly and helpful. Pool and sauna were nice and clean. Nice location.

No continental breakfast available per front desk agent

Staff friendly room was nice

The carpet in the room smells bad

Our first stay at a Sonesta was in Cary, NC and we were VERY impressed. But unfortunately the Boca Raton location was just starting to show age, and needs some LOVE. Hoping you can bring it back to your standards as the location is great.

Used shower cap was hanging in the bathroom when we arrived. We stayed three nights and I had to ask twice to have our trash removed. No fresh towels were provided.

Walls newly painted, lobby comfortable and newer. We hung out there and it was nice. Lobby coffee shop oddly not manned and dark. I assume the front desk helps you. Rugs and bathroom need replacement. Easy check out. Person at check in spoke minimal, didn’t offer wifi connection or directions to elevator. Left the desk the second she returned my credit card. Underwear in room drawer! From prior guest I assume. Location right off highway. Surrounded my steak houses. Gas station 2 blocks away. Starbucks and bagel store across the street. Doors to outside and gate to parking lot weren’t locked. Free parking. I asked for renewed towels and never received them. Your room is not refreshed automatically daily eg trash, toilet paper, bedding, towels, etc

everything was good

Nice

Room was nice, bed and sheets wonderful.

Clean and comfortable room. Great WiFi, and friendly staff.

Excellent overall

Good stay overall, no complaints on the rooms or hotel other than no iron or ironing board in the room. Did not eat at the hotel. Good stay overall, it was what we needed and good location, it’s where we needed to be! Thanks for the service.

Yes

Overall the stay was ok. The cafe the site indicated and advertised was closed the whole stay. This was a stay through the weekend into the weekday cafe never opened. Other than that the room was okay. I found the shower and tub to be a bit dingy. Also, above the shower wall the paint on the wall was bubbling up and peeling. Easy access in and out and parking. There were three restaurants right near the hotel in the same parking lot. They were pricey though.

The hotel was clean, well presented and we have no complaints.

Bathroom smelled of mildew, hair dryer was filthy and sticky. When I asked for a replacement the manager said they didn't have any. I asked the gal at the front desk if she would use it to dry her hair and she said no. They ended up getting me a new one, but not without a run around.

Room was super clean , hotel was nice. Only thing was there was something wrong with the restaurant area so you couldn’t get any food so we had to go out. Things happen so not anyone’s fault just an inconvenience. I would definitely stay again.

Highly recommend this hotel!

Yes

Improve room need

your own garbage and pick up towels at the front desk. Fire alarm in room went off and no one cared or wanted to help us.

Advertised continental breakfast facility that I was willing to pay for but I was closed.

Friendly staff and a clean place

Clean and friendly staff

The carpet had a “unique “ smell. Front desk lady was very friendly.

It was very nice.

-

Everyone was friendly. Nice rooms. Whirlpool was great.

The hotel had a market the whole entire our time we were there. It was never opened. It does state on your website that there is a restaurant on premises. There is not the pool did not seem clean at the time we were there.

Nice clean quiet close to mall restaurants college freeway

Location is very convenient to FAU. Starting on Saturday morning, they ran out of water in the snack area. Felt like they could have be more prepared for FAU family weekend.

Excellent facility. Love this place.

In room carpet had an odor. Both check in and check out processes were not customer focused......Requested late check out (until noon). Was advised by housekeeping mgmt that I couldnt have it because my room wasnt on the third floor?? After pushing for it, shortly thereafter, received approval.

Nice room and pool

Not muchto purchase for snacks or notions Room was clean bed comfortable Nothing special

Sadly, I had fleas in my room! I told the front desk which sent a lady to my room. She didn’t bring any spray or anything. Just looked at them and said there was nothing she could do.

Close to campus. Clean overall. Comfy beds.

Average hotel. Hallway carpets needs cleaning/replaced. For the area and the price I would stay again for an overnight trip

Clean, nice room. Plenty of parking! Great location!

Room was clean and the property was clean and quiet but close enough to everything.

Wouldn’t allow check-in less than 1 hour early. Bathroom in need of updating- old tile and fixtures. Didn’t provide enough towels for 2 people. Would not stay again due to cost for what you get. Not worth the rate.

Very friendly staff, clean, quiet, great price.

Parking great. Never emptied trash cans and gave us new towels

The rooms are always very clean and the bed was extremely comfortable. The WiFi works great.

The hotel has a great location but the Front desk girls made mistake in my reservation

It is just average.

You guys keep declining to use my credit card while PayPal IS excepting it which doesn't allow me to use my key cash dollars. Dumb business twist. Don't do dumb and I'll reciprocate when it comes to ratings

The bed was comfortable,and there was an in-room coffee maker which is always nice. Friendly staff.

Inside the property is heavily masked with air freshener. Our room had a peculiar odor as well. Basic room stay.

We enjoyed a nice 4-day stay at this hotel. No complaints! I recommend it. Great location. It's surrounded by restaurants, shops, and a mall. It's unfortunate they don't offer breakfast.

Staff was not professional. Talking vulgar and personal conversations.

Nice property. Convenient location

Pleasant and very helpful staff, very good accommodations,

Ownership change during stay! Diaster

Everything was great

Clean room and friendly staff. We did not have breakfast available because of staffing issues

Grab and go breakfast

All good

Facility is nice and clean, and the staff were very nice. Very convenient location to Florida Atlantic University.

I enjoyed my stay. The staff was friendly and helpful. I would stay again when I return to Florida.

No complaints.

I had ants and a lizard in my room one night. Asked for a refund for the night as I had to move into another room at 11.00 p.m at night. The manager did NOT give me a credit for that night and was NOT helpful. I have stayed in this hotel many times but will never stay there again.

H

Great hotel!

The property needs a refresh

Perfect for one night stay

Great location near the highway and near great restaurants on either side Staff was very friendly. Carpets are tired and need to be replaced in my opinion

Great stay

The hotel was centrally located and walkable to mall and restaurants. Front desk personnel were friendly and accommodating. My room was nice and I slept like a baby on the bed. The hotel overall was perfect for me.

Everything was to my expectation. This is my only clean n friendly hotel I go to when I’m in the Boca area

Great stay!

Was clean and quiet, close to my activities

It’s good

Gorgeous

no

Gh

We requested a crib it did not come the first night. The baby was up all night and kept us up all night. It was dangerous and uncomfortable trying to sleep in the same bed as a baby

It was a party and hook up hotel. Lots of young college aged kids, smelled like marijuana coming out of many rooms. Beer cans and boxes inside and outside. Loud, annoying music being blasted. Receptionists that could care less about their job. Bed was uncomfortable, pillows uncomfortable, shower temperature inaccurate, walls and carpet smelled outside room. Great price, served its purpose.

Is all we needed for the one night.

The location is perfect with the amount of great restaurants and convenience located near it, the rooms were clean and the staff was very nice, my only two complaints being someone that stays in hotels frequently is that the lighting in the rooms is very dark. It is not bright enough to enjoy the room in the evening or in the bathroom areas to do your make up well. And the pillows are very, very soft so they are uncomfortable.

The rooms and furnishings are a bit tired and old. Needs upgrading but the staff were so friendly and the facilities were clean. Just time to upgrade and renovate.

Visiting family at the nearby hospital, convenient and quiet

yet NO towels and had to send our daughter down to desk to grab some. Don't get me wrong, Hotel was nice hopefully admin will see this and address simple fixes to make it a perfect staff for the next 4 years of visits with our daughter.

Clean and quiet

King room bathroom is tiny! Staff is nice and welcoming. Parking is a little too dark on sides of the building.

Good safe easy place to stay in Boca. The price is great and it’s a good stay.

I like booking that place, checking always quick…

I was given a room which had a broken shower. Unable to shower in the morning. When I told the front desk as I was leaving they thanked me for informing them.

The bed was comfortable! Better than average. It was fairly quiet there. Pool was nice. I didn't get a chance to try the hot tub, but it looked good. One thing I didn't like about the property is that around the pool, it smelled. I think people let their dogs go to the bathroom in the hedges and bushes surrounding the pool. They could use some signage to discourage letting the dogs "potty" where others congregate. Also, I was disappointed that there were no built-in ports to charge my cell phone. Most hotels I've been to have at the very least, a USB port for a charger cord. Not here. I was at fault for assuming a 3-star hotel would provide that convenience. Live and learn. I would return to this property if I'm in the area again. And this time, I'd bring my own charger base and cord. Btw, Taurus at the front desk was friendly and helpful.

Clean, professional and friendly staff.

Nice place !

Great hotel, very clean, staff are very nice, great price

Then at 9 am room service came knocking when we had the DND sign on the door and they woke us up once again and said they thought we checked out. If you don't mind not getting any sleep then this is the place for you. You can also hear the highway noise if you are on the east side of the building. Side note the ac worked well!

Property seems to be falling off. Shower head needs attention. A/C loud and cycling too frequently. No glassware available, had a bottle of wine for a celebration and had to drink it out of a foam coffee cup, lame.

Everything was good except they didn’t clean once

The staff was awesome. Didn't like the distance to our handicap accessible room.