Residence Inn Bloomington

Large suite Great location Very helpful staff

Love

Staff is one of a kind and really goes the extra mile to accommodate guests. Facility is clean and in excellent condition.

Superb

Nice clean room

We love this hotel, but on Hotels.com the descriptions of the rooms are NOT ACCURATE! Please update the descriptions of what the room actually has. Number of bedrooms, what type of beds are in those rooms, etc. The only bad thing about our stay was the sofa bed in the common area was damaged, so the sleep quality was not the best.

everything na

everything na

There was no hottub.

Was a bit steep in price

Beautiful

Staff was awesome. Rooms clean and comfortable as always.

Nice room. Very clean and up to date. Hot breakfast was fantastic.

Breakfast was awesome. Well stocked and clean. Heater in room as loud as an airport. Itching all night in the bed.

Heater in room as loud as an airport. Itching all night in the bed.

Staff was friendly

Exceptional

Loved the fire pit outdoors and the amenities Was a bit steep in price

Exceptional

Clean rooms and good breakfast

Location is convenient. Close to a lot of places for quick trips. Plenty of parking and easy to access. The place is well maintained. I couldn’t see my vehicle from any window in my suite.

Location is convenient. Close to a lot of places for quick trips. Plenty of parking and easy to access. The place is well maintained. I couldn’t see my vehicle from any window in my suite.

Perfect after a day of driving. Easy friendly check in and basketball court open until 9 kept my energetic 11 yo happy.

Clean comfortable bed spacious room big fridge nice furnishings also was pleased that there was a guest laundry was able to make use of it. Nothing was all good

Clean comfortable bed spacious room big fridge nice furnishings also was pleased that there was a guest laundry was able to make use of it. Nothing was all good

Large room.

The staff was friendly. The stay was exactly what my family needed. The floor we were on was quiet. When we needed an additional pillow and blanket they were quick and accommodating.

Exceptional

The property was beautiful. We loved our room and the staff was so friendly. We also loved the breakfasts and the social hour in the evening. There was no hottub.

Very nice suites!

The breakfast was good, only problems was the bed is too soft and woke up sore. People above us on second floor were loud also.

Exceptional

Superb

Exceptional

When i was checking in there was a lady in the lobby being loud and rude about one of the machines they have in their lobby. The guy checked me in and said he needed to go check on my room. He came back and said it was not clean and he didnt have a room for me. I had already paid on the app and have no way to get a refund. Not happy. Ended up having to pay for a different hotel.

The room was adequate for our needs. The pull out couch bed was not the most comfortable for adults but was okay for 2 nights. The location was good for us to visit family that lives in town. The full kitchen is nice, we didn't utilize its full potential while there but was nice to have. The breakfast was your basic hot breakfast. BUT, I found hair in my eggs and the staff manning the breakfast was not wearing any hairnet or hat. We also had to ask for refills of items on the breakfast line as the staff member was in the back room on her personal cell phone and it was still 40 minutes prior to the close of the breakfast. There is a picture of the pool area on the website that shows a hot tub so I was under the impression that they had one. It has since been removed. Updating the pictures would be good. Garbage service outside was picked up at 4am waking us up as the dumpster is right outside the king suite. Maybe they could coordinate with garbage service a later time? The handicap parking spaces are pretty far away from the door so it required us to drop off our elderly parents by the door and then going to park. If the weather wasn't inclement it wouldn't be a huge issue but it was raining and one of my parents was in a wheelchair and I was soaked by the time I was able to assist them.

The Residence Inn in Bloomington was spectacularly clean. Unlike so many hotel rooms. We had a wonderful stay and would definitely atay again if in the area.

We liked the room very much and the hotel honored our request for a room on the highest floor.

Very clean and great location. Friendly staff. Highly recommend.

The room, pool, fire pit was really nice. Staff was very accommodating. They missed a spot in cleaning one of the bathrooms and there was a bunch of hairs and dirt. The rest of the room was very clean. Breakfast they ran out of some items but the rest of what they had was good. Overall highly recommend.

Had an amazing time with family

Good time money well spent

Soooo clean and nice! Huge rooms. Beds were comfy. Staff was friendly and helpful. The continental breakfast was wonderful—I really appreciated cage free eggs and plus non dairy options, so everyone enjoyed breakfast!! No hot tub but the pool was nice!

The hotel appears to be fairly new. It is close to a hospital and just off a busy Veteran’s Parkway. Neat and clean property. We had a studio king with a kitchen and it was nice to have a full-size fridge. We did not eat breakfast at the hotel - slept in a bit. Restaurants close by include McAlistairs, Taco Bell, and Shannon’s 5 Star.

Lovely, well-priced, clean room. Excellent general layout to both hotel and room. Very nice service. Highly recommend.

All of the staff were incredibly friendly, helpful and professional.

Very clean, nice room, staff was nice.

Everything was awesome!!! Just as described!!!

The room we were given was overpriced and very dirty. We decided not to extend our stay another night & they threatened to call the police.

The gentleman at the front desk was really nice, our room was perfect and the location was great…next to shops and food. We will stay again.

Great hotel!! Excellent staff!! Assistant manager Jennifer was very helpful! Will always stay here when we're in Bloomington.

Excellent facility. Clean and comfortable .

When I booked the room on Expedia it was advertised as handicapped accessible. When arrived at the facility, I asked if the room was handicapped accessible. I was assured that it was. IT WAS NOT! There was a walk in shower, but no seat in the shower, no hand rails in the entire room. Fortunately, I was there to assist my spouse, or it would have been impossible for her to get into the bathroom and back out again. Expedia and this facility need to review what handicapped accessible means.

Breakfast

Standing they charged me twice different taxes despite their explanations which did not convince me. which made our stay more expensive, but overall ok

This is very nice The room very comfortable,

Super clean and very homey. Everything was Perfecttt.

Bathroom ceiling light did not work, towels bar by bathroom sink was broken and missing, there was a coffee make but there was no pot. There seemed to be only one staff member taking care of breakfast and he couldn't keep up. When we went to breakfast, there was very little selection. The trash can was overflowing. They need more staff to keep breakfast running smoothly.

everyone was super nice and helpful. The property was clean and comfortable

I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts

The lobby was clean, warm and inviting! We were on a weekend trip celebrating our 10 year wedding anniversary. The managers decorated our room door and put champagne and a beautiful gift in our room for us! The staff was very nice ! Our room was clean , nicely decorated and had everything as described for a king suite.

The Expedia listing says hot tub there is no hot tub. The on-site breakfast was missing a lot of stuff. Make your own pancake was there but no batter. Missing fruit and other items.

I will definitely stay here again.

I'm talking to the kids and still nothing. kids go out side door opens still nothing. Kids come back door opens still nothing. I had to wake h

We waited a half hour for anyone to show up to the front desk to check in, it looks like they have either no cleaning staff, a terrible cleaning staff and lack of a vacuum. All the floors in the entry and rest of the hotel had garbage and debris on it. The room would have been great except for the fact it hadn't been cleaned. peanut butter ( I hope ) on the remote, it looks like someone spit or blew their nose on the kitchen chairs, same on the bathroom mirrors and switches. It was pretty odd. This hotel could be really a great place if they could figure these simple things out. Definetly not worth $350.00 for all this. I would have rather stayed at a Red Roof Inn. I would expect this from them

We were awaken to the fire alarm going off at 6:30 am. The lobby was flooding and it was chaotic!! I need a refund or something! On Christmas Day!!??

very big and open nothing

A lot of broken things in the room. Kitchen Light didn't work. Fan under microwave didn't work. Shampoo bottle in shower broken off wall.

The stay was great, i asked for a first floor room two days before i arrived. But didn't get it. But other than that it was good 👍

Clean Bar not open. Didn't tell me that before I booked When checked in, handed room key and just said "here you go". Had to ask best way to get to room. No direction given, no info at all given like complimentary breakfast? Bar closed? Finally, second to last day about 10am, room service just walked in my room even though I had 'do not disturb' on door.

This is a very nice hotel. Would stay there agaain.

Great hotel. Very clean. Nice hotel breakfast. Pool & hot tub were clean. Most of the staff was very helpful

Very nice hotel, however, I’m very dissatisfied with the $100 pet fee for one night which I incorrectly thought was $25. The front desk also charged my credit card for an entire stay even though I booked with Hotels.com. I notified the hotel & they said they would remove the charge & apologized but refused to compensate for the error although I asked if they could comp half the pet fee. Very nice hotel, but I will not stay here again.

Newly refurbished, this eight year old hotel looks brand new. Everything is in tip top condition and perfectly clean. The front desk staff were accommodating for a late check- in and went around looking down all the hallways to bring back luggage carts for us, as people had not returned them after use. Wish we could stay longer.

Property was amazing. Breakfast options were limited and often did NOT meet the crowd that was present. Other than that ... facility was beautiful and accommodated our needs very well!

Very good

cleanliness, updated

No working heat..complaint filed. This is where I always stay but this last time I was greatly disappointed. The front desk offered additional blankets but I was still cold. The rooms are becoming dated so not worth what they are asking.

Clean

Room was a bit dated but clean and the beds were comfortable

Dried cheese in microwave. TV was dark, hard to see images. Breakfast chosen was not breakfast served. How do you run out of fruit? Staff was friendly checking in. Front desk was ghosted Monday morning. Needed creamer for coffee. Even UPS could not find anyone. Garbage set out was not picked up after a day and a half. Brought it back in the room.

NA

Most of the things in my room where broken, lights shower head and stove top

Everything was top notch

However, my last stay was less than acceptable. The first night, i found a box of opened cheese its in the hotel cabinets. We're still in the middle of a pandemic and i was very concerned about the cleanliness of my hotel. When I went down the next morning to discuss my concern with the hotel staff, they did nothing for me. The hotel manager simply apologized and thats it. He tried to comp me for a night as a way to smooth it over, but couldn't since I booked through Expedia. Not only was i not comped, no housekeepers were sent to my room to give it a once over for cleanliness. Also, several items in the room were broken. The toilet roll hanger was barely hanging on, the table was broken, and the kitchen sink was leaking.

I had to wait until 7:00 at night.

Everything was great!

Loved the rooms full fridge stove and even dish washer and the fire place really made the rooms unique.

Wish the pool was open - that was not in their control. The room was awesome - plenty of space and very clean.

Great night and comfortable room. Plenty of space, and great breakfast. Staff were incredibly friendly and helpful. Thank you!!

Some things that didn't meet my expectation: 1.Very loud toilet flush from upstairs. 2.Fridge is loud too when it's cooling 3.cold at night and the thermal stats is not intuitive 4.confusing wifi connecting page. It cost me $10 because I accidentally clicked the upgraded service, which I didnt' need. Front desk won't refund me but she agreed with me that it was lame though. Marriot's fault I guess. Other than that, it was a comfortable. A bit pricey compared to other hotels in the area but it does have a functioning full kitchen.

The room was very nice, cozy, and very spacious.

Staff is very nice and welcoming. The property is very clean.

Lady at desk with glasses racist .They stole my money ,told me I will have no maid service when everyone else had it . Then lied and said I smoked In the wrong when I don’t even smoke

Fantastic hotel! It is quiet and they have nice spacious rooms, hot water and comfortable beds. Their breakfast is grab and go. Everything about this hotel is comfortable and convenient. Will stay here again.

Very convenient location. Enjoy having a room with a kitchen area, two separate bedrooms, and two bathrooms. Staff was very friendly and helpful. Would definitely recommend.

Our room was big and everything was very clean. Staff was friendly and helpful.

Good hotel, but as with every other Marriott property you will always be a second-class citizen if you don’t book directly via Bonvoy account. Sad.

Friendly evening staff, spotless bathroom, full kitchen, good Internet; would definitely stay there again.

Clean and friendly staff!!!!!!!!!!!!!!!!!!!!!!!!!!!

the room size along with the amenities in in the room are great

Very friendly staff. Over all a nice clean place to stay.

Everything was well kept. We would stay again.

Our first studio suite had toenail clippings on the floor near the foot of the bed, white smears all over the couch, a string on the floor by the toilet and the inside of the microwave and fridge were filthy. We were switched to a clean unit. The bed was absolutely terrible. So bad that I bought an air mattress for my wife to sleep on the second night. We didn't feel like the irritation of asking for a refund and then finding a new place to stay. We were in town for a funeral and our plates were full. She could barely walk after the first night (she's 40) though. It was bad. The write up says comfortable pilowtop beds. I'm pretty sure it was a pillow top add on to the top of a terrible hard bed. It was just terrible. It was a two night miserable stay. The couch in the studio suite was equally terrible. Just really cheap and uncomfortable furniture. The TV is at the foot of the bed and pivots to be watched in the couch room. TV is too low to watch while in bed. The shower was nice and the toilet didn't clog. The breakfast was a frozen gas station style sandwich you were suppose to heat up in your room. Gross. We're probably done with vrbo

Great place. New, clean and great sized rooms. Stayed with family of four. Very comfortable. Nice breakfast.

Friendly staff and responsive to needs.

The room was fantastic and very spacious for the price. We loved the kitchenette and the full sized fridge. The room and hotel were very clean, and the staff was friendly and efficient. I travel a lot for conventions and art shows and would definitely stay here again.

racists ! Policy explaining was horrible acted like they barley wanted our service. accusing of alot. didnt talk to us how i would like customer service .

They were racists barley looked us in the eyes. Acted like they were scared of us. Accuse of smoking because the smell on our clothes. Did not get a understanding or anything. did not go over hotel policy at all. felt very uncomfortable. felt like We were not wanted at all.

It’s just trash, seen mice I won’t lie to yall ever

Nice layout, clean, updated, comfortable, full kitchen ensuite, windows open for fresh air, lots of natural light, fast internet, huge workspace, large smart tv, large comfy bed, breakfast to go, and friendly service. Great location. Great price. Highly recommend.

Staff was helpful, motel is clean and convenient. It was near our job site.

I was very satisfied with my stay. Room was clean and very comfortable. Breakfast was good too considering Covid. I would definitely stay here again.

Pillows were not that good, towel rail in bathroom was missing some parts

Residence inn was very nice. Had a gymn and a kitchen with dishes. All the conveniences of a hotel and the amenities of an air bnb. I will stay at these in the future.

This is a wonderful, clean, new, roomy hotel/suite. Very comfortable.

The room was wonderful! Plenty of space and comfortable bed. Mostly clean from what I could tell. There was

They served continental breakfast. And very helpful if needed.

Very quiet surroundings.

The Residence Inn in Bloomington is an excellent value. Is was very clean and comfortable . The price for the room we were given was the best in town.

All things considered (Covid) it was a good stay. Pool closed. Fire pit broken. Grill needs serious work!!!! Most employees nice and friendly, one not too helpful, didn't seem to know his stuff. Noticed tables outside on patio were not cleaned after use by folks. Seems with Covid, that would be done. Rooms were nice.

The experience was OK. The clerk upon check in told me nothing. He said our room was on the second floor. (We had requested a 1st floor room when we paid for the room on line.) No explanation or apology, in fact, he hardly spoke at all. He didn’t even give me the room number, any details about breakfast, checkout, or other hotel details. Thank goodness the number was written on the keycard envelope. LOL The LG TV in the room was so dark, it was difficult to see. Channel selections were also minimal. The alarm clock didn’t work, but we had one in our travel kit. When we looked out our window, all we could see was the roof of the first floor. Breakfast offering were basically a banana nut muffin or a granola type bar. When we arrived to checkout, we waited about five minutes for the desk clerk to return to the desk from somewhere else in the hotel. Was it horrible? No. Were we impressed? No. We had a room for the night. Honestly, except for the space, it reminded me of many cheap hotels we’ve had to settle for in some of the more remote places we’ve visited in the U.S.

A little disappointed the pool was closed but 2020 is a strange year.............

There was miniature tomato under the table & some hair in the corner of tub. No extra toilet paper. Usually when I stay there that wasn’t an issue.

Awesome service & nice spacious, clean room for the 6 of us! Very happy with our stay.

We were visiting our son and future daughter-in-law. My guess is that as we make more and more trips back here to visit, this will be the choice we make. Beautiful place, great location, and what an AWESOME staff. I can't wait until this COVID thing is over to try their breakfast :)

Well maintained property. Friendly staff.

The room was very comfortable but the bed was not! If you’re looking for a good night sleep be prepared in advance you might not get one!

We stayed here for our "quarantine honeymoon" as our regular plans were cancelled, and the manager Kevin went really out of his way to make our stay memorable. He worked with my dad to have the room decorated, and every staff member who saw us come in congratulated us - I wasn't wearing my dress or anything at that point. Even thought some things were closed for health concerns during the pandemic, the staff was so willing to help out and make our stay special.

I would stay again.

It was very nice and clean. the Covid 19 prevented enjoying some of the amenities.

Location and design on the inside of the hotel. Will stay here again .

Friendly staff and clean property

Room arrange was very nice. Everything was clean and I would recommend this hotel.

The place still feels new! Rooms are large with semi-full sized kitchens. Pool and hot tub were nice.

I enjoyed having the kitchen facility in the studio suite

Very clean and service was great when we went to breakfast. The pool area was very clean as wells

Very clean and friendly hotel, 10/10. Girlfriend and I will definitely be back.

Property very nice. People nice too. Me stay again

Nice room, but the suite wasn't exactly what I would consider a two-room suite. With an autistic child, we were hoping for his own room so he could retreat somewhere when needed. Besides that fact, very nice hotel with good service, nice to be able to buy a beer or wine at the front desk for the end of the night.

We took a mini family vacation. Found a great deal on a King Suite through Hotels.com!!! All the staff were very helpful, friendly, kind (especially the ladies who helped with breakfast). Our room was very spacious, clean, and cozy. This hotel had an indoor pool that uses salt water instead of chlorine which made it way more enjoyable and that water was a perfect temperature. Oh and breakfast had something for everyone in our family to enjoy. The food selection was great! Everything was fresh (not that “plastic” or frozen stuff most places have). We would stay here again!

Grreat staff yymmy cookies at reception excellent clean room. Great breakfast