Hawthorn Extended Stay by Wyndham Bloomington

The staff were helpful and friendly. The breakfast was good and had a menu appealing to everyone in our family. The room needed a deeper cleaning and many minor repairs. Our deepest disappointment was the pool had been closed by the health department in between our booking and arrival. My kids were looking forward to swimming, and particularly because the weather was poor during our trip. If I had known about the pool, I would have canceled and re-booked elsewhere.

The breakfast was very good with options everyone in my family enjoyed. The staff was friendly and helpful. Our disappointment came in the overall upkeep of the facility and particularly the pool. I booked this hotel four months ago when we made our travel plans because of the extra space in the room and the pool. When weather prevented us from swimming outdoors, I thought, "At least we have the hotel pool!" But we didn't. I had not idea it had been closed. I would have looked for another hotel had I known because that was a significant piece for our family.

Air conditioning was not working in the main lobby. Upon check in were notified the bar and pool were closed down and not in use. Property grounds were not maintained. We checked right out and did not stay.

We stay there often. Food is close.

Pool was closed by the health inspector . The window seal in our room had not been wiped down in months don’t worry I did it .staff was very friendly and our room was very nice they are trying I can see that .

The room was very spacious.

The room was fantastic. Comfy beds, large size and clean. The pool was broken and the breakfast beverage dispenser was broken. Overall would stay here again. It was perfect for a one night stay while traveling through.

Easy check- in. Very friendly staff. Nice breakfast. Large, clean room.

Superb

The entire hotel smelled of pot. Pool is/has been closed for a while with no notice until after you arrive. Room keys had to be reprogrammed daily. AC went out on second day and we had to switch rooms. No “I’m sorry” or upgrade for any of the inconveniences. Just excuses…

our room was clean , it had a phone , a clock , hangers , and the sink and tub even drained properly . It was very refreshing .

Staff friendly & helpful. Room was comfortable. Nothing

Perfect stay. Cant complain!

I have to admit I was quite surprised with this hotel. It was a bit hard to find coming off the interstate. My mapping program got a bit confused bun in the end, I found it. The staff was very nice and helpful. The room was very enjoyable. It was clean, had everything one would want. My only complaint with the room was the shower shampoo, conditioner and soap were placed on the wall, right where you would normally stand. Because of that, you didn't really have any room, and I had to aim the shower head out quite a bit just so I had room to stand in the shower. If they would move these items to be back wall of the shower, it would have been a bit better rating. Because I booked the room on Expedia, there was no mention that the pool was not open. It was drained for maintenance. Being an indoor pool, it would have been nice to have after a long day of motorcycle travel. The breakfast was nice. There were hot items along with cereal and I guess pancakes or waffles. It closed a little early (9:00 AM), which is about an hour earlier than the norm for other hotels. All in all, it was a very nice stay, I'm adding it to my list of places to stay again when I travel through Bloomington again.

Nice facility with a large spacious room. It was well kept. Breakfast spread was great. The reason why I didn't give it 5 starts was that on the morning we were to leave we found that the elevator was broken down. We were on the second floor and had to deal with a long corridor plus quite a number of stairs steps, plus then doubling back to the lobby. We are elderly and it was a challenge. No assistance was offered.

The facility was beautiful, floors clean, of course in the lobby area! The breakfast bar was great! The front desk employees were very polite, apologized for everything that didn't work, The fact the pool was shut down by the health dept!, Bar shut down on a Saturday night, hairdryer didn't work, found two baby cochroaches in the bed, other than those things it was fine, it would have been nice to know the pool was down, cause I only book hotels that have operational pools! Book it.com didn't say it wasn't open. Would I stay there again? Only if those things mentioned were corrected,

Very poor

Great spot to stay. The pool was closed, but we wouldn't have used it anyway, but a very nice place!

hotel room. The beds were not very comfortable. The foundation on one of the queen beds was broken. The room had an unpleasant smell. Breakfast was minimal and did not look appetizing so we skipped it.

Location and value for money Needed handyman repairs, fairly dated, bar and pool were closed, only the main floor ice machine was working

Location and value for money Needed handyman repairs, fairly dated, bar and pool were closed, only the main floor ice machine was working

I loved how big the rooms are plenty of room to get around no rugs to worry about anybody tripping or falling. Will definitely come back there.

Tv didn’t work in room. Breakfast was minimal

Buen hotel, cerca de Peoria y con muy biena atencion por parte de los empleados

Good room good breakfast

Excellent properly. Had good experience.

Was a great place to stay on a read trip. Well above average.

It was ok… just ok

The bed from sofa was not coming out and the one bar wasn't connected when it finally came out so the bed wasn't sturdy. The pool was closed and the booking site didn't show that the pool was closed. After traveling 4 1/2 hours we check in and find out the pools closed and that was why we booked the hotel room at this facility.

The bed from sofa was not coming out and the one bar wasn't connected when it finally came out so the bed wasn't sturdy. The pool was closed and the booking site didn't show that the pool was closed. After traveling 4 1/2 hours we check in and find out the pools closed and that was why we booked the hotel room at this facility.

Breakfast, clean room.

I didn’t stay for breakfast and I doubt I will stay there again

The staff and room excellent. My only issue ive had was placement if tv. Its awkward yo watch from bef

Sorely needing total refurbishment. Pool and bar closed indefinitely. Dirty rooms. Very disappointing.

This place was relatively quiet and clean but I paid for the use of the pool and that was out of order and they have a bar but no bartender for the last 6 months and I was told that they didn’t have a liquor license so that is why it was closed

My room was clean and comfortable. Food was quite good and the staff I encountered were friendly

The man i talked to about check in was rude and hung up on me so I chose a different place All of it.

Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service. Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service.

Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service. Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service.

All of it.

We were in town for a Basketball tournament. The Hotel staff was very nice and helpful when we first arrived. Our room was clean and spacious. The pool was not open (this didn’t affect us but would have if our kids had been younger.) We would stay here again.

It was a great stay in all. Working thru a dbl charge at current. Hoping to rectify in next 24 hrs.

Where to begin. We literally saw a mouse in our room. Called the front desk and the apologized and said they were booked. About 30 min later Called back and said they have a different room for us. That room was even worse. Mouse dropping at pee on the pull out mattresses. Looking further there were droppings on the foundation of the regular beds. So we had to go back to thr room with the mouse because they had nothing. Needless to say I didn't sleep at all. Unfortunately we couldn't go to another hotel because everywhere was bookec due to graduation. I will never return to this hotel.

Location,clean linen and towels,comfortable bed ,nice complementary breakfast. Baseboards were missing,I decided to stay in town longer and asked to stay 1 more night and the rate went up from $175.00 a night to $334.00 a night.No options for a later checkout other than 30 minutes after 12 noon

Location,clean linen and towels,comfortable bed ,nice complementary breakfast. Baseboards were missing,I decided to stay in town longer and asked to stay 1 more night and the rate went up from $175.00 a night to $334.00 a night.No options for a later checkout other than 30 minutes after 12 noon

Pool was closed

Pool was closed

Great staff

Exceptional

The pool was closed and there was hair left behind in the shower.

Check in was great. Hotel was soooo clean. Pillows and bed were the best! The room was amazing. So peaceful. Got the best night sleep ever. The breakfast was awesome and so clean with tons of variety! If they would get the pool open, the bar open, and all the weight equipment fixed this would probably be the best hotel I’ve ever stayed. But was a little bummed that those amenities were closed with no discount in price. The room, cleanliness, bed/pillows, the sleep I got, and breakfast definitely made up for it though so I still gave 5 stars.

Uts was nice and quiet

Awesome place

location of room / first floor use of TV / need hotel staff help to set up

location of room / first floor use of TV / need hotel staff help to set up

Clean, quiet, & very spacious room. Bed was comfy. Plenty of breakfast options. Staff were friendly & helpful. No issues at all!

Room access keys were very unreliable. I had to get my access cards redone 4 times in 5 days. After a long day, the last thing I wanted to do was trudge to the front desk to get a working key. The housekeeping staff was not reliable. Our room was supposed to be cleaned daily, that only happened 2 times. The front desk response was to tell me that housekeeping had told the front desk that our room was cleaned. After the 3rd time they failed to clean our room, I asked for the manager to call me. It’s been 5 days since I checked out, and I’m still waiting for that call. The WiFi was worthless in the evening. Even with a mostly empty hotel, I could not stream a movie consistently. Breakfast, while extensive, was hit or miss. Waffles, toast, and cereal, was ok, hot foods on the steamer table were meh at best. Sat too long with too much heat and it turns eggs rubbery, biscuits hard, gravy gloopy, and potatoes greasy.

Large room. Bed was amazing. TV unlocked and was able to access every streaming service. Hotel was relatively quiet and the general cleanliness of the public areas was more than acceptable. Room access keys were very unreliable. I had to get my access cards redone 4 times in 5 days. After a long day, the last thing I wanted to do was trudge to the front desk to get a working key. The housekeeping staff was not reliable. Our room was supposed to be cleaned daily, that only happened 2 times. The front desk response was to tell me that housekeeping had told the front desk that our room was cleaned. After the 3rd time they failed to clean our room, I asked for the manager to call me. It’s been 5 days since I checked out, and I’m still waiting for that call. The WiFi was worthless in the evening. Even with a mostly empty hotel, I could not stream a movie consistently. Breakfast, while extensive, was hit or miss. Waffles, toast, and cereal, was ok, hot foods on the steamer table were meh at best. Sat too long with too much heat and it turns eggs rubbery, biscuits hard, gravy gloopy, and potatoes greasy.

Has slots. For those interested.

Exceptional

Would stay here again

When we checked in our room was dirty with no staff to help. Wrong room was provided after 45min of confirming 2 weeks prior. Roof was leaking. Floor was sticky. Pool was out of order. Weight room is out the 70’s. Not worth staying

Room was clean, staff was helpful. Pool was closed.

Bar not open - mopping floors in the middle of people having breakfast and checking out

Pool and bar were out of order. The sheets made it hot to sleep. Breakfast was good. The pull out couch in my rrom wasnt really clean so we didnt use it.

If I were you I would stay away from this place!!! When we checked in they told us the pool was down. They said it was down for two days and it was on the website. One I reserved this hotel three weeks prior. Why would I go to the website? Two the bar was closed. Why would advertise you have a bar if you are not going to have it stocked. You missed out on a lot of money this weekend. We were there for a good time and great racing. At least the racing was good. MY room was nice but someone prior to me spilt something on the box spring and it was never cleaned up. It smelt horrible. The counter staff as we were checking in were not friendly at all we were trying to figure out all the charges on our cards and the were very short and not helpful at all. The breakfast staff was horrible to a group of kids as were eating and all kids do was ask for some more syrup. She snapped at them. I think you really need to do a surprise visit sometime and check on your property.

Staff was very friendly.

Had reservation and receipt but the staff insisted i pay cash for my reservation. Showed him receipt. Even called expedia and they said it was paid for. Expedia did not help either. Would not fix the problem. Be careful when you use One Key Cash. It did not work property. Was stranded at 12 a.m. with no room. Ended up paying twice. Not happy with Hawthorne and certainly not happy with Expeida. I travel for a living and this was bad.

All worked as it should

TV didn’t work and Wi-Fi was too weak to stream. Overall condition of hotel is kind of shabby.

The room was clean , and it was very spacious. The television in my room did not have any reception, and after several attempts, we gave up. I was very unhappy about this because watching television is a part of the experience, and we were not able to have that part of the experience. I did ask for a discount on my price. I am waiting to hear back from a manager. I

The room was clean , and it was very spacious. The television in my room did not have any reception, and after several attempts, we gave up. I was very unhappy about this because watching television is a part of the experience, and we were not able to have that part of the experience. I did ask for a discount on my price. I am waiting to hear back from a manager. I

Stayed one night. Room was clean. Pool was broken. People yelling in hall way late at night.

This is the worst hotel I have stayed at and if I do not receive my refund there is going to be BIG problems. I am not injured from slipping and falling in water that was leaking from the ceiling. My side is bruised up. I reported the ceiling leak for nothing to be done about it. The nasty hair in the tub i could not even shower. I again told them and they said they sent everyone home and could not do anything. The dripping ceiling that I could not sleep at all. Oo let's go back to I am INJURED due to slipping on water coming from a leak in the ceiling. All the amenities that they sell you to get yoi to book are closed. Pool CLOSED Bar CLOSED work out CLOSED They give you nothing and charge double.

pool was not available

This is the worst hotel I have stayed at and if I do not receive my refund there is going to be BIG problems. I am not injured from slipping and falling in water that was leaking from the ceiling. My side is bruised up. I reported the ceiling leak for nothing to be done about it. The nasty hair in the tub i could not even shower. I again told them and they said they sent everyone home and could not do anything. The dripping ceiling that I could not sleep at all. Oo let's go back to I am INJURED due to slipping on water coming from a leak in the ceiling. All the amenities that they sell you to get yoi to book are closed. Pool CLOSED Bar CLOSED work out CLOSED They give you nothing and charge double.

Breakfast , front desk staff pool was not available

Nothing no disrespect The outside looked different from the picture when i book the hotel and it don't look like a hotel

No indoor pool

Nothing no disrespect The outside looked different from the picture when i book the hotel and it don't look like a hotel

Pool was down.

The breakfast was okay. The beds were comfy enough. In our first room there was mouse poop in the pull out bed. They gave us another room and in that room there were still used sheets on the new pull out bed. We also saw bugs and the toilet seat didn't fit the toilet. The door handle also didn't latch in the bathroom.

Hope staff fixed it after we left.

The rooms were disgustingly dirty. My toddlers feet were black and we ruined our socks from the dirty floors.

Didnt have enough food for breakfast.

Excellent room and services an

Room cleanliness was ok. Hotel still under construction. Pool was closed. No idea if it might reopen. My kids wanted to swim, so we felt completely misled. Staff was rude when we asked about the pool not being open. Breakfast food was ok, not great. I won’t ever stay here again.

Bugs in the room bathtub was black smoke detector had trash bag over the fire alarm

Nothing was good

We loved the amount of room in our suite. The ground floor was quiet and exceptionally clean. Customer service was wonderful and the breakfast was amazing. Our only complaints were that the bar and swimming pool were not available during our stay. We will, however, return.

The girl at the front desk was extremely helpful. We will definitely stay here next time we are in this area!

It wasn’t what I paid for

Won $300 off $5 in the game room, clean room, peaceful stay, and breakfast was delicious and plentiful.

The heat wasn’t working . The pool was extremely cold . It was too many stink bugs all over the room

The front desk staff was friendly and professional enough. The bed was comfortable and the breakfast was decent, but that's about where the pleasantries ended. After paying for the room, I didn't know there was a $100 deposit required for incidentals where they require a hold on your card. I almost couldn't check in to the hotel I had already paid for, because I wasn't prepared for that and had to make some phone calls. The room needs some serious updates and could have been cleaner, the bathtub had hair in it, there was no alarm clock, and no hand soap in my room. I walked down to the front desk to let them know the next morning. The front desk didn't have access to the hand soap because it was under lock and key and he wasn't even sure if rooms even had alarm clocks in their rooms anymore. When I got back to the hotel the next evening, they had brought up an alarm clock that didn't work and I never did get hand soap my during entire stay there. It is not the worst hotel I have stayed in, but I have definitely stayed in better for about the same price I paid for this one.

Spacious room, nice big shower. Good variety of breakfast options.

Our room door did not lock, the dead bolt was missing screws and hanging on by a thread, the actual door lock was not aligned with the door frame. The bed springs had brown stains on them, the TV in the room did not work, every channel said no signal, the sink faucet was about to fall off, breakfast was good though

All the staff were kind, friendly, and everything was clean - a great stay :)

The toilets r too low to the ground felt like I was in a pre k bathroom

nothing

Nice room, overzealous staff mistakenly took my towel

Good breakfast, hot and fresh

The property was clean and the staff was nice. The only issue that we had was that our room keys kept deactivating.

Hallways cluttered with boxes , one garbage

Staff was excellent

The room was clean, the staff was courteous, and breakfast was hot with a lot of options.

Great place to stay

No tenían luces en el área de la alberca, tampoco calefacción la alberca estaba sumamente fría al igual que el área de la alberca. El cuarto tenía un gotero de agua y no estaba tan limpio mala la experiencia

I was traveling with three kids by myself from Texas. When we checked into the room there was a puddle of water on the carpet that we found out later was from the AC/Heater unit leaking. The kids and I had unloaded the car by then so I decided to just cover it with a towel for now. When I noticed there were a shortage of towels I called downstairs to ask for more so we could shower before going to my brothers’ house. As we moved around the room we noticed so much dirt and dust everywhere. While we were out I went to the dollar store and purchased cleaning supplies and my niece and I cleaned the room ourselves. The next day I told them about how nasty the room was, they offered another room, but I had already cleaned that one and had unpacked all of our things for the week, including groceries. So that night my nephew decides to open the couch and sleep there for space. There were brown streaks on the couch mattress!!!! I wouldn’t recommend this hotel to anyone. There was one worker who seemed to understand English or cared to admit to it to try and help us out. The only good thing was the size of the room. Would’ve been even nicer if I didn’t have to clean it.

Room was fine, employees were nice pool was out of order, dryer was out of order, vending machines were out of order, bar was never open, dishwasher leaked soap soon as I turned it on, ceiling have cracks, almost every amenity mentioned didn’t work bad plastering and yellow stains from what looks like a previous leak. I would say it’s like a motel that costs more.

Staff was exceptional. Pool still out of order (they are fixing soon but we knew this prior to our visit).

Clean, modern and spacious rooms, close to everything and quiet area. The only thing we didn't like was the water temperature in the pool, the water was freezing, not enjoyable that all, and that was the reason I booked this hotel.

The room

Room is clean Bed is very comfy. Lots of highway noise - if that's going to bother you

I seen old food behind the bed but the staff was polite.those rooms really need cleaned!

The first room they put us in gad dead stnink bigs and lady bugs and flies all over also pills my the bed there was a jacket hanging in claset tolet was dirty so they put us in another room which was cleaner but the tv did not work we asked they was unable to get it to work and said sorry. When we checked out guy asked how service was we told him things didnt work he was rude and said we'll sorry for your inconvenience.

Room was big and spacious beds comfortable

New couches! The beds also feel upgraded, we will be back. Clean, breakfast buffet is always nice (miss bacon tho…) :) we didn’t use the pool this time. Rooms are spacious.

Nice variety for breakfast. Large rooms.

Our room lock was malfunctioning, and maintenance tried to fix it but was unable to at the time. Therefore, we couldn't leave the room without someone staying back to reopen the door without having to call maintenance again. The pool was also freezing cold to where our kids couldn't enjoy it-they were shivering after being in for just a few minutes.

The room had water damage on the ceiling. When I brought it up to the clerk after first checking in, I was told they knew about it and to come back and let them know if there’s any new moisture. The tv didn’t work from the moment we got there. I messaged through the app about the issue, and the hotel never got back to me. I had young children with me, so I went to the front desk about it, but their solution was to move us to another room because they had no idea how to fix it. There was a patch of black mold above the mirror in the bathroom that we didn’t notice until the last of three nights. Based on their responses to everything else, we didn’t report that to the front desk. The fitness center machines were missing pieces, so the amount of weight couldn’t be adjusted, and some machines didn’t work at all. The size of the room was very nice, and it did have a really nice fridge. The A/C unit worked very well also.

I was a little disappointed based on the reviews at the condition of the hotel. There was a puddle of water outside my shower and a wet washcloth hanging on the shower curtain.

Room key didn’t work and then got switched to a room down another hall. My 83 year old mom didn’t need the exercise!

Very nice

It was nice

My tv in my room did not work, they brought me another one that also did not work. Then, they said that they could not do anything else.

Light in room was broken

Overall, the condition of the hotel was very poor and dirty. Will not recommend or stay here again.

Room was clean and comfortable

The room was very clean. Staff was very helpful!

Spaciousness of the room.

Fast easy check in. Friendly staff.Clean rooms

The door would not close and lock. We had to use the safety look. The hand soap in the bathroom was coming off the wall. The body soap in the shower wasjust sitting in the tub instead of where it went. The AC did not cool the room at all.

Clean room. Great Staff

Breakfast was good. They kept it up, and it was very tidy.

Yogurt and eggs

It was quiet.

My room wasn’t that clean you can still see coffee spots when walking in my room was cold no heat I don’t have a tv remote got one and the tv still doesn’t work the pillows are really little and uncomfortable I am not enjoying myself at all and there was no hot water and a big dent in the bed my back is on fire

Good breakfast choices nice place

Room was clean. Breakfast was ok, nothing special. Unfortunately, water in the pool was very cold - not many guests were brave enough to dive in.

Hotel breakfast and room were both nice. However, the pool was FREEZING. It was not swimmable due to the extremely cold temp for an indoor pool. Very disappointing for my kids.

The only thing I didn't like about the buffet was they hadn't changed the food out. We got down there about 7:00 7:30 and the eggs were pretty dry and the biscuits were heard on the bottom. But other than that we had a great stay

Great value

None

Spacious room. Nice place to stay.

It was an average stay. Ok for the price. There were a few mishaps but the staff seem to try to handle things quickly. The rooms were dated and a slight smell sink was broken but The staff was very nice and tried to handle issues that came up

Room was spacious and clean. Very nice for the price. My son is attending college in the area. I will make this my #1 choice while visiting the area and my son.

Friendly staff great rooms

Room temperature was good

Room could use some repairs

Room flooring badly needs replacing, someone could easily trip and fall; several pieces of click vinyl are loose, sticking up waiting to trip someone. Not to mention how unsightly it is showing lack of maint.

Goid location. Great staff, nice big room

It was amazing!

Staff was really great. The building and room are just a little beat up, but very clean. This was a great value

Staff went above and beyond!!

The plants outside were dead and unwelcoming! Yuck

didn't stay long, but staff was friendly and rooms clean

Excellent service and great breakfast options

The property accommodated all my needs

All went well, clean, comfortable, just wish there was a 2nd waffle maker for breakfast😆 (1 is not enough when there are lots of families).

Literally EVERYTHING was far and above a 5 star rating !!!! Especially the reception desk hosts in Sunday Sept.28th. We left a bad experience at a different hotel and were able to get booked here on very short notice with minimal waiting while rooms were prepared. Between the awesome front desk to the amazing housekeeping staff everyone there deserves a raise and acknowledgement of their presence. The ONLY thing I would change is that I wish we would have booked with them 1st !!!!!!!

Staff was very nice and tried to be accommodating. There were a few mishaps during the trip but they all were addressed and compensation was given

Good breakfast

Rooms were clean

It was convenient to stay in over family weekend at ISU. I like it had a fridge and microwave since we were there all weekend

Good

The only issue is the light over the make-up mirror did not work.

Made a quick stop here before continuing on to our destination. Our room was very spacious and I could see how it would be nice for longer stays. It was located right off of 55 so easy access. Looked like a nice area with food options close. We appreciated that breakfast opened at 6am on weekdays so we could eat early and get on the road. Great breakfast options with eggs, sausage- both pork and turkey, potatoes, biscuits and gravy, cereal, pastries, yogurt, waffle maker, and juices. We enjoyed our stay and would stay here again.

I’m extremely frustrated with the facility as well as the management. Upon using the pull out bed in my room during my stay, That was set up correctly. It collapsed underneath me, putting a large, deep gash on the back of my ankle cutting my achilles tendon causing me to get 5 stitches at the local hospital. The staff was notified before and after the hospital visit and instead of assessing the situation, they put the blame on me. I reached out to hotel franchise directly and still haven’t received an answer. Absolutely unbelievable. If you stay here don’t use the pull out couches in the room. Thankfully my INFANT wasn’t on the bed when this happened.

Clean

The woman that checked me in was very friendly. I liked her.

The room was excellent and quite large; the staff were very friendly and I totally enjoyed my stay at this hotel, would highly recommend it!

The staff was really nice, the only thing that was disappointing was that the pool was closed.

Clean, spacious room. Great water pressure. Nice breakfast, kind staff!

Pool was closed for maintenance, wish we would have known beforehand.

The room was very clean and spacious. The pool was under maintenance and was not available for use. Breakfast was not the greatest and went to Cracker Barrel instead. The price for the room to stay for a Saturday was reasonable. If anyone just needed a good room for the night I would recommend.

You get what you pay for; it was a fair price for an overnight but the rooms are old and worn out. 1970s style, sparce furniture, water damage bathroom, obvious wear, underequipped/capable A/C unit, etc. That said, the bed was comfortable for an overnight stop.

the bed comfort was amazing, and the location was in a safe area, the hotel was nice and clean, and the overall the front desk people were very nice and welcoming. I would be coming back again

The staff was really nice, but the rooms really could use some updates. The sides of the mattresses looked old, and the floors were cracked.

Excellent breakfast! Lots of variety. Bed was very comfortable and the room was spacious.

Booked the room a week prior. Traveled 3.5 hours only to arrive and be told there was no rooms available. The lady at check in was NOT sympathetic even and even refused to refund the money so we rent a room at a different hotel. So we were without a room and the money we paid at 11pm. She claimed they had no way of knowing who books rooms! This is completely unacceptable!

The staff is amazing! I was very impressed how neat this property is inside. I liked everything about this property.

Poorly constructed as cool here noises from rooms above and next door.

Great hotel for the price! The room was spacious, the beds were comfortable, and the staff was very helpful. The only complaint was that the pool was closed.

What I didn't like was we chose this place because they had a pool and we couldn't go swimming. If there was prper notification on the site of the hotel about pool not in use we would not have chosen this place.

The room didn’t smell good…TV did not work! However, I was too tired to let the desk know!

The bathroom is disgusting and has black mold on the shower curtain. I am getting a refund!

For the price, the room was definitely worth it. We didnt experience any of the bad reviews. The staff was kind. Room was clean and cold. But the indoor pool was a sauna. I would suggest they fix the temperature in there. I think it had to be over 100 degrees.

The staff was excellent and the rooms were spacious

The place was nice clean and cozy good customer service nice friendly only thing bad was the ac was broken in the pool room and the bar wasnt open but you can get pass those things cause of everyone that works that

Pavement around property was broken and unkept. Very uneven walking surfaces in the parking lot. Staff needs to go back to training. No one had answers or answers given were grabbed out of the air.

It was OK. But the shower head sprayed water over the top and soaked our toiletries bags. We didn’t realize this was happening until we were done showering. The woman at the front desk was very helpful, brought us lots of towels to help clean up and dry things. She also brought a replacement shower head, I was able to swap it out, using Teflon tape to seal it. No more spaying leaks! I was a little disappointed that the breakfast didn’t start until 7 AM, so no good coffee was available. To me, 7 AM is late for those of us traveling. Overall, it was an OK stay but I’d look elsewhere if we needed to stop in this area again. The staff was very nice and helpful, thank you. But the facility needs updating.

El hotel no esta bien cuidado, el area de el breadfast vacio no variedad , solo lo utilice 2 dias y el primer dia baje una hora antes y no quedaba ni cafe, espere y nunca pusieron de nuevo y todavia quedaba 1 hora para terminar la hora de el desayuno. La habitacion el piso sucio no se podia caminar sin zapatos en la habitación, la cocina los pocos utencilios que habian estaban sucios. Y para colmo tengon 3 transacciones que aparecen hechas por el hotel el cual ellos dicen que no reconocen y que no hicieron pero estan facturadas bajo el nombre de el hotel en mi tarjeta de credito. Asi que en servicio y experiencia hacido el peor hotel en el que me e quedado. No lo recomiendo para nada.

Bed was comfortable

It was a very nice place. We would stay again. The room was large and comfortable. The staff was very nice.

I would stay here again.

Older property. Patch jobs in bathroom.

Beds were rock hard-no give at all. Pool had too much chlorine in it. Tv wouldn’t work. Folklore was peeling from water damage. Water damage on the ceiling and walls.. tub wouldn’t drain. Doors in swimming area were bolted shut. No signs which way the bedrooms were. One staff lady was super rude

Room was clean and comfortable, some staff was friendly, pool needed a change of water looked to foggy, breakfast was not as good as last time in February that I stood here, food was very dry without flavor need to change the menu! Will returned again!

Room was very nice and big. Staff was very helpful. Convenient location

When we first checked in we were given a room that should have been condemned. The tile floor was missing chunks and the leather on the back of the chair was ripped off. The sofa couch that was in the room looked like someone had dipped their hands in a vat of oil and rubbed it into the armrest of the couch. We inspected the bed and found hair and what looked to be bugs. We went down to the front desk and requested a different room. The new room was decent enough to sleep in. In the morning we went downstairs to breakfast in the middle of The breakfast hour. The food was disgusting dried out or tasted leftover. The person who was attending breakfast had pulled the trash bags out of the trash can and laid them on the floor instead of taking the trash out and replacing liners in the trash can. People either left their plates and cups on the tables or attempted to throw them into the trash bags that were laying on the floor. This hotel needs to clean up their act!

the hotel clean and in quite place close to HWY and the breakfast was hot and fresh we really enjoyed

Took me a while to get in the room as key would not open until they replaced it twice. Shower did not work, and the Bath tub was clogged like a dirty pool, … so had to use a damp towel on the sink to clean myself. Toilet seat was broken on the 2 ends (front) and was unsafe to sit, Sink had an unsafe 2” hole, and the BED sheets were stained and w/ hairs all over, so had to just sleep ON the bed covering w towels. TV did not work, sofa had yucky stains. Nothing I could do to fix it since I checked in close to midnight and needed to leave early 6-7am. This property is in a decent location but really outdated, borderline between broken in need of renovation and cheap one night stand motel.

It was nice

.

Good place

Be advised when

Close to Cracker Barrel - easy to get a quick dinner.

Front desk helped with questions I had and told me the WiFi password and breakfast times without me asking!

Place was dirty and really needs to be renovated. Outdated and had water stains and terrible patches on the walls in the bedroom.

The bed was very uncomfortable. The pillows they supplied on the bed should’ve been on a couch. They were barely big enough for a head took many hours for the air conditioning to catch up usually in a hotel you’ll have many flyers down by the front desk or in the room of local amenities or destinations in the town. There was nothing was supposed. Have a king size bed. It was not so booking on Expedia and what actually gets booked at the hotel needs work.

Polite staff, handy location, comfortable environment

. We never got it to work.

close all the way Breakfast was ok

After previously staying at the property for business a few years ago, we booked a room after attending a family wedding. The desk was not staffed and we had to wait and call the 800 looking for someone to check us in. The sofa and chair were in poor condition and I wouldn't sit on the sofa. The kitchen sink was dirty, the bathroom sink wouldn't drain and the bed and pillows are very firm and uncomfortable. The bar was closed indefinitely, as is the gaming room. For the price, the room and property overall need attention and upkeep. The breakfast was ok.

Close off of inter state

Great choice for a family stay. Room included microwave, stove, refrigerator, and much more. Would of loved to swim but unfortunately pool was closed.

This hotel has been very accommodating to the scrapbook group and we are very grateful for you. Also, your beds and pillows are wonderful.

TVs did not work the entire time; towels dirty

Convenient location for one night on a road trip

Front desk upon checking in was not pleasant. The evening girl was nice and accommodating where returned around 11:00 pm

Convenient and clean

The room was filthy we even went and bought a broom to try and clean the bathroom vents. It didn't work

All we needed to sleep in the middle of our road trip.

When the tv in our room wasn’t working, the desk receptionist, Rusty, came up to try and fix it and when that didn’t work, she promptly moved us to another identical room and made sure that the tv was working. We appreciate how quickly Rusty was able to rectify the situation. Well done!

Good value for the cost

When we got to the property around 4pm our room was not ready. The cleaning staff had us wait 45 minutes to finish the room and it was disgusting when we finally got in. The floors had gummy bears and lemons in the corners and under the cabnets. Their were "stains" on the furniture, the toilet was broken and wouldnt flush, the shower was broken and you couldn't get the shower to turn on only the bath as well as stains on the tub. The television was broken and had a huge line down it. There were handprints on the mirror and the kitchenette was dirty with baked food on the traps and filth in the sink. The bar in the lobby that was advertised on the listing was closed down and the gameroom as well! The ONLY good thing this property has going for it is the front desk manager named Rusty. She was fantastic!! She went up and cleaned a room herself and even though she was super busy, took time to move us into another room and make sure everything worked properly. She should be given a raise for all the hard work she does, she is the only one who cares about the property. The cleaning staff and owners should look for new lines of work cause this isnt it. The property was in disrepair and dirty and the owners obviously dont care about their business. The only reason I didnt give this place a 0 star was becasue of the front desk manager

The rooms were dirty, the furniture had stains on it, they tried to charge my card every night I was there, my key to my room was deactivated every time I went out the hotel, and even though the website said they do not expect cash I had to pay 100$ cash deposit or I wasn’t going to be allowed to stay even though my room was paid in full

In a pinch ok but dope order was horrible

The staff was wonderful. They tried in every way to make you comfortable.

I submitted a request to extend my stay via the Hawthorn Suites direct website. Kim refused to accept my 1p & 3p check-out request for my prior stay. First, Kim called my room#, didnt know my name, & rudely stated that she will not extend my stay at all, no way. She said the Hawthorn Suites website had nothing to do with their property (false advertising about room amenities). When i came to the front desk to speak with her she was about 4ft outside the front door smoking a cigarette and looking at her phone. I asked if she was the person that talked to me 'like that' & she said yes, with an attitude. I walked away. When I came back in the building i noted to her thst she's smoking too close to the front door. I clarified my earlier conversation with Kim & she further stated thst i could stay if i paid another full nights fee. Hef coworker pulked up while we were talking & asked Kim what was going on. Kim told the coworker, with am attitude, "it's nothing". I said it wad something & proceeded to pay the cost for another night for approx. 4 more hours stay. Kim/Jamie called the police on me & told them that her name was Jamie, the alleged GM. Kim made no effort to accommodate my need to stay a few more hours. She even refused to let me sit in the lobby b4 she called the police on me. She was nasty, unprofessional and prior reviews speak for themselves. A valued Whyndam member

Rundown buildings nearby lend to ant & rodent issues. Nice to have Crackel Barrel nearby. Kim at the front desk is rude, unprofessional & spends a lot of time smoking at the front door of the hotel. False advertising- most amenities on the website don't exist at this hotel & they refused to accommodate any paid late checkout. Housekeeping seems to do a pretty good job

Kid friendly

After we were given our room and asleep, our room was checked out to another family. They tried to get in at 4:45am. Woke everyone up. Nothing was done. In the morning none of our keys worked.

The elevator quit working.

The only negative is the sound from the freeway. Next time i shall request a room on the other side. It felt like a comfortable studio apartment. The room was large, clean and spacious. The included breakfast was good except for the hard tator tots. Check in/out was quick with knowledgeable and friendly staff.

First room we were given had not been cleaned. Beer cans all over, dirty room. Second room had holes in the flooring. 3rd room was clean. All 3 rooms had an old dirty red couch. It was gross. Don’t stay in this hotel. We have stayed in many Hawthorn hotels. This was terrible and disgusting

The staff was very friendly, room was very comfortable clean and good size.

Had issues during checkin with rude staff member at front desk. Then had issues with shower equipment. However, the next morning the staff was wonderful to get us into a better room with no issues. The breakfast was very limited and the cereral and pastries were old and stale.

Room was clean, very quiet, great breakfast the only problem was the toiletries had to ask for more toilet paper and didnt have any hand soap or body wash in the room! Otherwise it would be a perfect 10!

Dirty, room smelled like food. Stove had burnt on food. Asked for towels and was told there was no housekeeping anymore. It was 4:30 pm. Drain in the bathtub was clogged.

I liked the roominess of the room however there was stuff splashed on the wall between the beds mirror still had tooth paste splatter on it the toilet paper roll holder was filled with dust. The people above us rolled in there chair across the floor for hours!! Till 2 am! Guests were rude fighting with customer service. Pool was extremely over chlorinated!! I asked for room service on Saturday morning for fresh towels and trash to be emptied and a sweep due to food being on floor came back late afternoon nothing was touched. The night front desk lady was very respectful! Nice girl helped us with politeness!! Day time front desk ladies rude as hell!!

We booked a suite they did not have it available at the time of check-in. Their elevator was broken and only one employee was able to bang it just right and get it to work. I use a wheelchair and was then promised a first floor room and then told oh sorry we don’t have that room available. We had to cancel our reservation and go elsewhere. Because their elevator was not operational and couldn’t accommodate our party in the selected room type.

We have never stayed at a Hawthorne Inn Hotel before. Im thrilled that i have Hawthorne Inn a chance! We were pleasantly surprised!! Check on was a breeze! Hotel was modern, very clean, safe & great customer service! Our room was big, very clean & comfortable! I had a problem with the TV remotes, totally my fault & couldn't figure it out. Allison came diehard to our room & we got the TV working again. Kim at the 1st desk was extremely nice & professional. We went down to the pool, however we didn't stay long since the pool was on the cool side. Just need to be warmer. We were in town for a funeral. We decided to book another night! Will definitely stay here again!! Lovely place! Very impressed! And the tasting for this hotel shills be like at least a 9!!

Comfortable beds

The floors were sticky feeling. My room had drawings all over the floor. Ny bathroom had hair all over the toilet and tub, with standing water in the tub still. There was mold/mildew around the edge of the tub and around the faucet of the tub. There was food still in the cupboards and frosting on the couch.