SpringHill Suites by Marriott Birmingham Colonnade

Our room was not ready after the check in time, the staff was not accommodating, and our air did not work. The staff's resolution to no air was to give us a box fan that did not work on high. The rooms leaked because of the rain. It was a terrible experience.

There were stains on comforter and shower curtain

There was one particular worker who was working when on the night of Friday, June 19th. I forgot his name, but he was a larger build white name. I wish I remembered his name because I hate to have had described him that way. Well, he was amazing and the sweetest. There was a softball team that came in and one of the women that the receptionist was assisting was extremely rude to to him. She snatched a card out of his hand and called him a stupid kid to some of the other coaches. It really made me mad because he was working so hard to fix the issue and she was an entitled _____. I pray that this review reaches the right person to that they can know that they have an amazing employee that needs a raise!! I’m sorry I don’t remember his name but please just review the schedule of who was working Friday night around 8 pm.

The pillows were flat, teh blankets super scratchy. The breakfast was lacking and missing a lot of stuff. No ice maker near the food. We prefer the Drury food.

Check in was super easy! Was a very nice staff on night & morning. We didn’t have enough towels in our room but were able to get some quickly. The only downfall was that there was multiple stains on the bedding and couch. The pull out bed had a lot of stains as well. There was also hair in the bathtub. Other than that it was an excellent stay. Room was cold. Food was yummy and so was the coffee.

The room was clean and the staff was very helpful. We had a big group and they were nice enough to let us eat in the lobby with our takeout.

The staff was exceptional, friendly and helpful. Worn furniture, traffic noise, inability to control the room temoerature.

Exceptional

Clean, up to date staff great

Close to lots of places to eat and easy access off of interstate. Stayed one night and would stay again

Our room was smaller than any other Springhill Suites I have ever visited. It was across from the laundry room where there was constant noise. The noise from the interstate was also bad. There was only one tiny trash can in the room. I would not stay here again.

Clean up to date, easy parking,

Clean and friendly

Awesome! Awesome l!

Exceptional

Exceptional

The room was comfortable and met all our needs. Nothing

Nice hotel. Only stayed the night while passing through the city.

Towels were dirty. Asked for fresh towels twice to no avail. Elevator was broken. Front desk poorly manned.

Air not working properly uncomfortably sleep elevator not working had to carry luggage up to fourth floor