Home2 Suites by Hilton Birmingham Downtown

Everything was excellent 👌

cigarette burns on the sofa, bed poorly made up, bathtub faucet needs repair

To make matters worse, Hotels.com kept hanging up on her when she did try to take the call. Once we finally got everyone connected and the reservation sorted, a significant amount of time had passed. We missed our dinner reservation and lost daylight to explore the town. We then spent another hour and a half to two hours on the phone with Hotels.com trying to get a refund. They refused. We told them we would dispute the charge with our credit card company, and only then did they offer a small partial refund along with a voucher to use them again. We will not be using them again. The hotel itself was beautiful and clean, the food was the best. The kitchen staff and front desk associate were both genuinely kind. She was clearly doing her best in an understaffed situation and deserved more support than she had. Oh, parking we never had it explained to us where to park or how to in the gated area, and we couldn’t connect to the WiFi because we couldn’t be found in the system.

Good afternoon, It was my grandaughter’s bday I got the room so she could have fun and swim, to find out the pool was out of service, and we switched from room 249 to 250 because the air was not working at 1145 pm ! What a bad experience! I hope no one else encounters this! The staff were really nice even though I was upset both male managers didn’t get out of character at all ! I apologize for angry but I spent almost 300 for one night just for my grand babag to have fun in the pool!!!

Clean room and great location.

Our stay was amazing. The staff was super friendly, super helpful extremely nice. The rooms were clean very spacious. The outside areas were more than enough inside their games. Plenty of space. This is excellent. We will stay here again.

I told the staff that the body wash was empty, but I didn't bring it, so I went down to the lobby and took it.· The water in the shower doesn't come out well, and even if it's completely submerged, the water drops and splashes on the bathroom floor.· The kitchen sink doesn't drain well.·

The bed was super comfortable. The first day I asked for extra pillows and received them almost immediately.

Was a very nice and clean place to stay. The staff were wonderful, and was very close to everything we needed.

The $20 daily parking fee

My only negative is, back of remote control was missing…

Room was clean. Breakfast was good

The remote control cover for the batteries was gone. The fan in the bath room did not work. It was hot in there after showering. Caused us to sweat There were coffee stains on the night table. I would not stay at this hotel again for the cost of the room. I will not recommend it to anyone. The room number was 447.

Great place if you have children

Very disappointed with the cleanliness of the apartment. There were hairs everywhere — on the bed sheets, towels, and floors. There were also stains on the floor, and it was obvious that the apartment had not been properly mopped or cleaned, including the bathroom surfaces. Another room was offered to us, but it was in the same condition, if not worse. We therefore stayed in the initial room and asked for the cleaning staff to come. When the staff member arrived, we asked if she could return in 30 minutes since we were about to leave the room, but she never came back.

The price was a little bit high but I imagine it's average for the area.

We did not have the opportunity to eat. We had an MRI that morning. I can't think of anything, except my shower curtain won't stay closed.

Breakfast

That we could walk to our destination. nothing

I always have a great stay with Home2 Suites. Staff were very friendly and helpful