Waldorf Astoria Beverly Hills

11/10

Amazing property

Best hotel in BH

The restaurant in the hotel is amazing staff is amazing everything is on point l.

Gorgeous, stunning, staff was absolutely fantastic, probably one of my favorite hotels I’ve ever stayed in!

Avoid this location as it doesn’t represent Waldorf.

didn’t try the breakfast

Nothing.

wonderful hotel!

Staff was amazing forgot jewelry in the room they shipped it back to us. The restaurant in the lobby was amazing

The Waldorf manager said he was crediting 50% and that I would receive a credit from you Please can you confirm when I will get this credit

Nice place. Restaurant renovation ongoing which cuts out a draw. Great rooms, nice people. A little pricey.

Beautiful clean and well designed room with great views

Excellent stay! Service and room quality were amazing.

Amazing rooms. Seamless check in

Amazing location super clean tight operations run like a true five star luxury hotel everything you would expect. Nothing to really complain about it’s an amazing hotel. If I had to be picky, the phone system in the room is a little bit complicated to use and it would be nice if the lights had different dimming features but it really an amazing property.

This is a well kept property. The staff is very welcoming, courteous, and very responsive.

This is the most spotless 5 star hotel with the friendliest staff. Room service ,vallet and concierges . TheOuroom service was excellent and

Diana Herrera not showing up. I was expecting my fiance after months of not seeing her

Beautiful location, lovely rooms

I have been staying at this hotel regularly since it opened almost a decade ago. I had a bad experience during the last stay, but decided to give it another chance. This last stay was amazing, and worth the money. No complaints.

Food and beverage Missed room cleaning and refilling mini fridge

Great staff and rooftop dining

Fantastic

The property was nice. The rooms were decent size. The food was good. The house cleaning staff was very bad. They folded used towels and placed them as if they were clean. Vanity items like cotton balls and ear buds were never provided and when we requested them it took more than an hour to get. Customer service was poor because we raised complaints on our experience but it seems management wasn’t interested in making our stay great

Good choice 👌

Best hotel in LA

The epitome of luxury. Will be back :)

Cleanliness, location We had to change rooms as our room was overlooking a busy road.

Truly great

Nice location a 5 star hotel can't have eggs benedict sauce from a packet.... food is terrible....

great

clean facility, great location the restaurant mediocre. overall not great value for the price. unfortunate and pathetic nickling and diming attitude of the hotel and its business

The size of the rooms Rooftop bar and view Beds comfy Felt very comfortable Leaving to go home

Great view from the rooms.

Everything was absolutely perfect.

Arrived at 2 PM, expecting a smooth check-in, but was told my room would be ready shortly. I checked back every 30 minutes, and despite assurances that the cleaning was being expedited, I ended up waiting in the lobby until 5:13 PM. I missed dinner reservations with friends and was late to the concert I specifically came to see. Meanwhile, I watched other guests get checked in promptly and escorted to their rooms without issue. As a Hilton Diamond member (for whatever that’s worth), I felt completely disregarded—there was no urgency from the staff, just repeated empty promises. For a $1,000 per night hotel, this was an absolute failure. Terrible experience just for one night.

Great stay

My stay at the hotel was incredibly comfortable. The room was spacious and well-appointed with plush bedding and high-quality linens. The temperature was perfect, and the soundproofing ensured a peaceful night's sleep. The amenities, such as the cozy seating area and the modern, clean bathroom, added to the overall comfort. The attentive and friendly staff made the experience even better, ensuring all my needs were met promptly. It truly felt like a home away from home. The front desk manager and personal concierge are both very helpful.

Exceptional

Clean and location amazing The staff and the behavior not respectful at all

Worst service in pool area and roof top bar/Restaurant pool area only 1 guy working no service it took over 45 min to get towels and almost 2 hours to get a drink. Valet was the same way it took over 35 min to get my car

Pool service was horrible 45-60 guest and 1 server for entire pool area. Oscar was the only one working no help he was completely alone. I waited over 45 min for towels and almost two hours to get a drink. A hotel with this caliber should have plenty of staff when guest go there to relax and enjoy the pool. Valet parking took forever waited 35 min for my car. Not happy to expansive and quality of service horrible

It was extremely comfortable stay.. excellent service and great atmospheric!!!

Such a fantastic hotel, it is just so luxurious and the staff are just wonderful and make your stay just perfect Leaving ?

Very lavish, & a wonderful spa

Super clean Very nice amenities

Best hotel I’ve ever stayed in.

Great

Amazing hotel highly recommended

Superb

Bedrooms have high ceilings with a lot of light and are spacious with big comfortable beds and good bathrooms with a large power shower and big bathtub. The spa is excellent. As is breakfast. Feels a bit too much like a Hilton around the edges to be a ‘real’ 5 star hotel. Check in is at 4pm and they really struggle to have your room ready by 4pm which is not OK for a 5 star hotel. I’ve stayed there a few times and they always ask me at check in whether it’s my first time in Beverly Hills. A welcome back to the hotel might be more appropriate. As might getting my room ready by 4pm for a repeat guest.

This guest did not leave comments about this hotel.

Everything was comfortable. The bed is amazing and the water pressure is excellent. The curtains fully shut to offer a pitch black sleeping situation (important). Cleaners come at appropriate times. The hot tub is nice. The pool and hot tub close way too early. There needs to be some time with no kids at these rates! Also, the iPad didn’t work. And the elevator basically takes you to the lobby if you don’t swipe your card fast enough.

Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.

lovin it

Great location! Comfortable beds and beautiful rooms.

FABULOUS

Everything is so good

Exceptional

After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.

I loved everything about this hotel, from the staff to the location. Its a beautiful hotel with comfort and luxury. Worth every penny!

I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.

This is a good property with good amenities and no doubt a quality 5 star hotel. The problem is that when I was staying there this time there was a hotel workers strike. So the quality of service and housekeeping were well below par. For half of my stay there hotel staff picketing outside the hotel and each time I entered and left the picketers were yelling at me for crossing the picket line during the strike. The hotel did nothing to compensate me for this extreme inconvenience. At 7 am there were pickets using horns and drums that would wake me up and they would aggressively picket at the hotel entrance for 5 straight days from 7AM to 9 PM. Hotel management did nothing to compensate. I paid a lot of money for my hotel room and I am troubled that management is not fairly sharing that money with the staff. If the hotel had informed me of the strike in advance I would have gladly cancelled and stayed at any hotel without labor issues. Half of trip was ruined and hotel charged me full price, like strike inconvenience never happened.

This is a great hotel if it fits your budget because it is very pricey. The service we received was superior and the staff met all expectations. Highly recommend!

Very nice hotel

Best hotel in LA

Outstanding hotel. I would stay there again

Such an elegant stay. Staff was amazing and the rooms were exquisite.

Absolutely gorgeous property and truly accommodating/awesome personnel at every level of staffing. I felt SPECIAL every day and in every way. Most memorable birthday getaway ever!

Great place

Amazing

This hotel is first class all the way! Expensive but worth it for a special occasion. Most beautiful place we have ever stayed. We even got a ride in the WA white Rolls Royce to our nearby event. Out of the ordinary service. Friendly staff. Thrilled with the experience!

This hotel exceeded my expectations. Amazing helpful staff. Great food at both restaurants. Really enjoyed my stay there and will definitely recommend and return!

Best hotel period.

Amazing service and facilities

Everything was excellent about this property!

It was great

Dirty and very poor condition carpet. Didn’t clean up the room until called two times and after we finished the dinner and still hadn’t completed the cleaning. We had to wait in the lobby for another 30 minutes. Food tasted very poor. I spent $3900 for two days but didn’t get the services and a cleaned carpets we expected. This hotel is not worth for the money, it should be $150 per day and 4 star only. Definitely is not a 5 star hotel.

Only bad thing was I guess I lucked out and the day I decide to stay there is the day they decide to test the fire alarms over and over early morning. So much for sleeping in!

Room excellent however the restaurant seating was poor when we first arrived and could not eat at hotel due to lack of seating for guests.

Excellent service and location!

a bit too expensive

It is the Waldorf Astoria!!! It is a gorgeous hotel.

Small hotel. Fine restaurant no wait valet

A service!

Beautiful hotel with amazing service. The staff went out of their way to help and were just amazing overall, especially tyler and danyell.

Everything was just perfect

Very clean, updated technology in rooms and throughout, very professional staff, perfect 10/10 will always stay here when in Beverly Hills

Phenomenal.

This is what a five star hotel is all about. You get the quality service and room the high price that you pay. Hard to consider any other place after staying there.

Stayed in corner suite for 3 nights - stayed an additional night had to move into a double bed room because they wanted an additional 2800 for an extra night which originally only costed me 1500 a night. I feel Better hospitality could have been extended to me since i spent 7 k at the hotel

A truly exceptional experience.

Friendly staff. Beautiful furnishings.

The pool area is lovely 😊

The staff at the pool were absolutely rude. Didn’t get serviced with towels or pool side drinks we ordered, all while two white men were greeted immediately and received their drinks before us although they arrived after we ordered ours. I’ve been planning this staycation for awhile and was looking forward to the rooftop pool and thee excellent service I see my colleagues talk about. Honestly disgusted and they didn’t even have their eggplant parm at the rooftop restaurant. Complete waste of a $1400 / night. I wanted to love it so bad and was let down terribly. We were celebrating our late moms birthday and I feel I dropped the ball by picking this hotel.

Fantastic experience, one of the best hotel that we had been around the world. The service was supremely nice, Tylor was excellent and attentive...

Great place

Couldn't have been better!

The service was really the best I’ve experienced in Los Angeles. The elevator was difficult to use the key card with if they fixed the elevator issue with the key cards. It would be hard to find a issue with the stay. Absolutely worth staying and incredible customer service.

One of the best experiences ever. I cannot think of anything that I didn't enjoy. We were pampered like kings! Highly recommended!!!

Service and staff were excellent. We had a very pleasant stay. Thank you.

Terrific property and very cordial and professional staff. I've stayed here before the pandemic and now during the pandemic, and I highly recommend this hotel. The rooms are large, clean, and well maintained. The food is always good. In my opinion, you can't go wrong by staying at this hotel.

Staff were beyond amazing, suite was spectacular! Definitely will stay more there.

Doesn’t get much better than this. Truly a five star hotel.

Best hotel in Beverly Hills, Great service and views

nice property, extremely pricey ....buch was $165 /person for limited selection...pool closes super early ....everything is extra for tips...including ice, ironing board, etc

All the people are very kind. Great amenities. Enjoyed.

Excellence!!! everything about this hotel, really represents the true meaning of a Five Star Resort.

Just the perfect hotel to celebrate our anniversary

Rooms clean and spacious. Staff impeccable. House car a lovely amenity. Great gym.

Amazing. Beautiful hotel. Excellent service.

Great guests service and beautiful view. I enjoyed the time there. Especially the roof pool.

Great location and excellent services. The swimming pool comes with fantastic views!

The service was incredible! Everyone was so kind and extremely attentive. The facilities are beautiful. My new favourite place to stay in LA!

Great property and really came through for our band!!!! Thank you

My go to hotel for Beverly Hills from now on! Amazing food and bar and service is spectacular. Highly recommend anyone who wants a luxury hotel to stay here, it doesn’t get any better than this! Also all celebrities hang out on there rooftop lounge and bar!

Liked Everything! Amazing staff and experience!!! Great food and views.

Honeymoon, stayed in deluxe junior suite, amazing! Service is second to none.

Beautiful property and location . First time staying but definitely not the last .

Very expensive for a very “meh” experience.

Good hotel, my recommend!

It was my business trip, all was good. I will stay again!

Very clean and well kept. Service was very good. Restaurant was barely adequate... Overall not a top tier luxury hotel...about 3.9 stars.

Everything was just perfect.

This upscale, lively, and modern hotel is one of the best I’ve had the pleasure of staying at.

The service was outstanding, the room was clean and comfortable, and the property is beautiful.

First class all the way. Staff are super helpful and friendly, location is iwrfect and hotel is amazing!! Can’t wait to come back.

First rate hotel in every way. The staff is very friendly and helpful.

This property is nothing short of amazing! You cannot go wrong staying here!

This was one of the best stays I had ever experienced at a hotel. The service was on point. The cleanliness was perfection. The amenities were spectacular. They even had a text message concierge!

Beautiful hotel

One of the best hotels, they drove us to dinner in a Rolls! Stunning room and views. Excellent service. Can’t wait to go back.

One of the best hotel i’ve ever stayed! Everything was just perfect. Staff are very nice. Room is large and very clean.

The best hotel in beverly hills.

Amazing

Hotels service at the front was very speedy and polite

Amazing!!!!

Great hotel; though the personal service was almost too much