The Peninsula Beverly Hills

Awesome

We had a truly amazing stay here with our kids and in laws - beautiful property, the service is flawless and everyone was beyond helpful. Will come back again

Always a wonderful place to stay.

I always stay here. I like the hotel alot

The world class hotel I stay there always when I’m in Beverly Hills. They know you by your first name and he always get the best room. You can can’t beat it.

It was great

Exceptional

Premier location, staff, food and amenities, as always!

Quiet, accommodating

EVERYTHING is stand out at the Peninsula.

Everything was amazing as always!

Phenomenal hotel. Everything is 5 stars. Room was incredible with so much space. Staff are exceptional. Big shout out to Jolie and her service in the bar. The town cars looked after us so well. We wi be back

As always the hotel was a state of perfection from the moment I arrived.

The room was immaculate, as always. And the staff was absolutely amazing.

#1 hotel in LA!

All the time the Peninsula have a excellent Level

Room was good, staff very good, but limited on the high end service side, complicated to get a drink, to have breakfast, no refill of the mini bar…

Exceptional

Very good breakfast and location Responsivenss of staff to room issues

Responsivenss of staff to room issues

probably the best in Beverly Hills !

Of course everything wa unbelievable and the anticipation by the staff was amazing.

Service can’t be better. Beautiful place

Exceptional

Superb , faultless , wonderful

Service

Fabulous

We will be back for sure!

Unfortunately, we were only able to stay for one night. We did have time before our business dinner to sit by the pool and enjoy drinks and a great lunch. Will definitely recommend to others!!

Nothing to like. Extremely Disappointing Stay – Not What You’d Expect from a Luxury Hotel Our recent stay at The Peninsula Hotel in Los Angeles was extremely disappointing and far from the standard we expected. From check-in to check-out, we encountered consistent issues with both the service and cleanliness. Firstly, the staff was surprisingly rude and unaccommodating throughout our stay. The front desk experience was unpleasant, with unhelpful and dismissive attitudes that made us feel unwelcome from the start. To make matters worse, the room was not properly maintained. A kettle brought to our room was not only dirty but also had visible mold inside — an unacceptable oversight for any hotel, let alone one of this supposed standard. Around the hotel, we noticed carelessly left cleaning wipes hanging in multiple places, adding to the general feeling of neglect and lack of hygiene. Finally, during check-out, we were incorrectly charged for breakfast we never had. The hotel attempted to add a bill of $81–$90 to our account, which we firmly disputed. This left us with a lasting negative impression and a strong sense of frustration. Overall, this was a deeply unpleasant experience, and I would not recommend this hotel to anyone expecting genuine hospitality, cleanliness, or professionalism.

Comfortable, quiet, and old-world elegant with a lovely garden in the courtyard. High tea was delightful. We were able to see fireworks from a cabana by the pool. The staff was kind in a way that felt genuine. IPad in room didn’t work. No coffee in room but coffee until 8 am in the lobby.

Comfortable, quiet, and old-world elegant with a lovely garden in the courtyard. High tea was delightful. We were able to see fireworks from a cabana by the pool. The staff was kind in a way that felt genuine. IPad in room didn’t work. No coffee in room but coffee until 8 am in the lobby.

Excellent but no perk received

No

Beautiful and elegant hotel, excellent staff, very comfortable rooms and bed, large bathroom. Great on site dining

Pretty average—desperately needs a renovation.

Exceptional

Fantastic. This is the best place to stay in the area.

Amazing property!

Exceptional

Exceptional

Exceptional

The location is beautiful. But the staff was so incredibly disappointing. When I tried to book an afternoon tea reservation the hostess was so rude and dismissive. The restaurant was also very rude. It amazed me to be spending so much in such a high end hotel and have such rude and dismissive staff. It was repeatedly unfortunate and affected my stay.

The location is beautiful. But the staff was so incredibly disappointing. When I tried to book an afternoon tea reservation the hostess was so rude and dismissive. The restaurant was also very rude. It amazed me to be spending so much in such a high end hotel and have such rude and dismissive staff. It was repeatedly unfortunate and affected my stay.

I thought the room would be a bit more spacious but that’s not a big deal. I think I understand why cars must be parked and retrieved by valets, and yet when all the occasions for tipping are included and when one doesn’t always carry cash, that can be a bit stressful for one who wants to honor labor

Breakfast was wonderful and the staff thoughtfully provided a cake / pastry for our anniversary I thought the room would be a bit more spacious but that’s not a big deal. I think I understand why cars must be parked and retrieved by valets, and yet when all the occasions for tipping are included and when one doesn’t always carry cash, that can be a bit stressful for one who wants to honor labor

Superb

Our favorite Los Angeles hotel

Superb

Great

Beds are so comfy + all Hasten -best mattress ever ⭐️

We were escorted to our room by Angelee who was so sweet. Our room was absolutely beautiful. From the personalized birthday cake, champagne, fruit tray to the monogrammed pillow shams; this beautifully appointed room took our breath away! Gary assisted us with our luggage and brought us extra water bottles. He was knowledgeable about the property’s amenities and gave us great recommendations. Every time we returned to the hotel, we were addressed by our name. This was a special occasion, my daughter’s 21st birthday and Everyone at the Peninsula truly went above and beyond! We enjoyed a delicious dinner at the Belvedere and a delightful afternoon tea in the living room. Cannot wait for our next visit!

Use Peninsula Time you can check in at 8 a.m. or check out at 4 p.m.This is a huge advantage.Plus friendly staff, excellent service and comfortable rooms. What could be better than that?

À true home away from home

Loved my stay and will be back on my next trip. Personel was amazingly helpful. Location was great. A+++

Exceptional

The beds

Fist class hotel perfectly located

Elegant hotel with excellent staff and service, from the front desk, to the Concierge, the SPA and restaurant Belvedere

Everything was wonderful!

Wonderful hotel and excellent customer service!

great

very personal staff, beautiful hotel/lobby

Had a wonderful high tea that was very special with a harpest playing lovely music ! A lovely elegant destination.

Everything was perfect but i booked a car for my son's movie premiere and even they confirmed with me twice when i went downstairs they told me there is no car booked and i had to book an uber which that caused a delay for our event.

Excellent staff! Felt very welcomed and taken care of

Very elegant

Excellent service

Very clean hotel with a friendly staff. Rooms are large enough for a family with one child.

Even though this property is more expensive than nearby hotels, it's a good value considering the service and amenities. My only minute complaint is that check-in is at 8am, and my room was ready when we arrived, but we had to wait for staff to "inspect" the room before being taken up. It seems an inspection could have taken place after the room was readied. We had to wait about 20 minutes. Part of that time may have been waiting on the bellhop to place luggage. The person checking me in said she'd call my mobile phone when the room was actually ready, but she did not offer any suggestions about where to wait. Other than that experience, the service was excellent.

Extremely nice and clean as well as excellent customer service. The food is great too!

Best hotel

Overall experience is very good!

Fanatic

The staff is always so friendly.

Excellent and elegant hotel, spacious rooms, comfortable beds and large bathrooms. Very attentive staff. The Belvedere restaurant on site offers refined and delicious American - European cuisine, in particularly the deserts are exceptional.

This is one of the most spectacular hotels with the loveliest, kindhearted, thoughtful staff. It is a joy to be taken care of at the peninsula Beverly Hills.

I would go back. They were so good to our doggies, paced doggie beds at the high tea. The staff knows how to make you special.

The Peninsula Hotel is a world first class hotel! Whenever possible we always stay at the Peninsula Hotel. The staff is fantastic and the very best - amusing aspect is the house car policy. Imagine being driven around Beverly Hills, Hong Kong in a Rolls Royce!

Very thoughtful services

Beautiful and elegant hotel, very comfortable rooms, large bathrooms, very attentive staff

Beautiful hotel with very attentive staff

Simply the best hotel in LA and possible the country. Private, attentive to detail and delicious food. This is the hotel for people who want amazing service, no loud music and an amazing feel. Beds are super comfortable and the pillows are perfect. My favorite hotel and experience out there.

Ok

This is the best hotel in LA if not the country. The room service is by far the best I have ever had. The service from start to finish is beyond words. I love coming here and can't wait to visit again.

The Peninsula is an EXCELENT Hotel in every way…

Amezin

Excellent and well managed hotel, beautiful setting, great dining options and very friendly and attentive staff. The rooms are large and very comfortable with a large bathroom

Everyone and everything was perfect.

Impeccable service. Beautiful facility. Amazing facilities/benefits. Worth the price

A Tranquil and quiet hotel right when you walk in. Great place to relax after a busy and bustling day in Beverly Hills and West LA. Friendly courteous staff!

The best in Beverly Hills

Thank you as usual

Always wonderful to be back at the Peninsula; like coming back to family. Wonder facility and staff. Love the bar.

luxury hotel, perfect service

Always an amazing experience at the Peninsula. No one comes close to their service and how they take care of their guestd.

Wonderful staff

If I can give 3 reasons why I will stay again, staff, staff and staff!

Best hotel in LA

Everyone on staff friendly and helpful

Excellent and elegant hotel in a garden setting in Beverly Hills. Comfortable and spacious rooms, very attentive staff, in particular excellent Concierge desk

Staff are amazing - everyone!

Great service as usual

Our favourite hotel chain in the world and Beverly Hills is one of their best. Love it

Friendly, White glove service with sincerity; spacious rooms with very tasteful decor; the staff goes the extra mile.

Elegant hotel in Beverly Hills, very friendly and attentive staff, beautiful rooms with large bathrooms

We booked a spa and got confirmation. They secretly changed it to a different service we didn't book. We called them out. Then they told us that the service isn't available any more.

Like one other review said I would rate this 6 stars. My nicest stay ever. From the anytime check in and check out, the wonderful fruit basket and complimentary deserts, monogrammed pillow cases, and over the top service from everyone. Complimentary transportation and they even allowed use of the Rolls Royce. My families most memorable stay ever! Thank You!!

The service is excellent all around. Location is very good. The hotel is not contemporary as rooms are old fashioned. But service in all departments is excellent, one of the best ive experienced

Beautiful hotel in a garden-like setting. Very friendly and attentive staff, elegant and comfortable rooms with large bathrooms. On-site dining is excellent

Excellent hotel. Brilliant customer service. Room sort a bit granny style, cramped and dark. Highly recommended as a hotel but rooms probably not my style.

my room was not ready when I checked in and they gave me an upgrade to a villa. that was nice. however they did not restock the mini bar the entire time I was there. also it always took more than one phone call to get ice. since I was in a villa I could not just go down the hall to get ice. I had to call for everything. otherwise service was prompt. the spa was excellent. I had 2 spa services and it could not have been better!

Over the top service, perfect location and a great room. A perfect stay

Good location in BH, attentive staff, quiet room.

Comfortable rooms with very large bathrooms. The on-site restaurant Belvedere has excellent French-inspired cuisine and now also offers a vegan menu. To start the day I particularly like the rooftop terrace for breakfast.

I am world traveler and a frequent traveler. Stayed in most of top hotels in the world . I really think this hotel is the best hotel when it comes to service in micro level. They really know how to take care their guest . Heads up. I rate it best hotel in USA .

The hotel environment is comfortable and tbe service is very good.

Hospitality was impeccable. We had an amazing time from the rooftop restaurant, to the spa services, to room amenities, no detail was overlooked. Staff were friendly, helpful and attentive. Will definitely be back.

Great service and great staff

The rooftop terrace is a great place to have breakfast and the patio if the Belvedere restaurant is great for dinner

We love he Peninsula! The service is great…valet, check in, everything. The restaurants are very good and we love the bar. The beds are amazing. Unfortunately, they fell short on this visit. Three times we could not get into our room due to a problem with the lock. The first time was comical as the service people tried to “break in” to our room using some gadget under the door from outside the door slipped under the door to try to open it by pulling down on the door handle. After 40 minutes it was not so comical. This happened twice more before they tore out and replaced the lock mechanism. We never heard from management…except for the gigantic bill!

Awesome stay and absolutely gorgeous facility. Excellent customer service. Would like to go back. Highly recommended.

top of the line!

I have drank the worst pinot noir in my life at hotel's bar

This is a lovely hotel in a fabulous location. Friendly and very helpful staff. An Oasis in busy Beverly Hills

Great rooms with large bathrooms - I recommend yo book a room to the garden side of the hotel - you would not think that you are in a big city.

The service was next level and the property is stunning.

Beautiful property. Prime location. The house car is a rolls Royce. It's super accommodating on every level

Simply the best service by any hotel I’ve ever experienced.

First time staying here and we LOVED IT! Will be back for sure!!! The personalization and attention to detail is above and beyond!!! Well done and huge props to the staff!!!!

Dated, needs renovation and service was terrible!

Excelente

AMAZING! If we didn’t have to catch a plane today we may have stayed through the weekend! Every staff member was super friendly and accommodating. From the check-in champagne, in-room fruit platter AND initialized pillow, just amazing. We even talked about how nice it would be to live here! The room was immaculate and super clean. This is a “destination” hotel for sure!

Excellent customer service from ALL staff; efficient and friendly

They couldn’t have been nicer or more accommodating. This was a truly wonderful experience. We had dinner in the restaurant and it was wonderful. This was my best hotel experience in a long time. Will definitely stay there again.

Wonderful conceirge and staff!

Didnt like : - service - staff ( other than the housekeeping and valet) not kids friendly. - some staff at the lobby make us feel unwelcomed

Excellent vacation. Hotel is superior. Staff made experience feel personal and welcoming. Attention to detail throughout. Rooms spacious and clean. Pool area top notch and pool side staff wonderful. Tea service spectacular. Highly recommend booking.

Better than ever, especially the service!

Faultless.