Hilton Garden Inn Bentonville Rogers

The room was quiet and clean and comfortable enough. The staff was very friendly, helpful! The room was somewhat outdated and quite as comfortable as other Hilton Garden Inns we have stayed in.

We had a super visit - hotel was at a perfect location to get around NWA. :)

Exceptional

Everything was good. The shower was a bit wonky. The faucet had exposed piping. The shower current was not long enough and the floor got wet. We mopped it up with a bath towel and then were short a towel. The air in the room didn’t seem fresh.

Exceptional

The breakfast/dinner was not really explained very well. The breakfast is paid for separately unless you are a certain status member.

It was a nice clean and quiet location. The breakfast/dinner was not really explained very well. The breakfast is paid for separately unless you are a certain status member.

Our overall experience was excellent, receiving a five-star rating. We did have two minor observations: there isn't a separate mirror or sink area outside of the bathroom, and the parking lot design at its furthest end, where vehicles are parked closely together, can make exiting challenging. Otherwise, the staff was very friendly, including the individual with the septum piercing. Additionally, a very kind lady assisted us at our table during the self-serve breakfast.

If you book through hotels.com the breakfast is not included. They did not bother to inform us until we showed up for breakfast. Staff blamed hotels.com.

Clean, good value for the money. Staff was friendly. Stayed 2 nights. 2 nd day no housecleaning. Was not informed about housekeeping policy. I expected that the second day at least the room would be straighten up and trash removed. I would liked to have clean towels for the second day. Covid was officially over in the US. On May 11, 2023. Tv had very poor selection of channels. If it was a smart tv you could sign onto some of the apps like Nexflic, Amizon prime etc. came back from dinner at 6:15 snd all the cookies and popcorn was gone. One elevator was not working and I am disabled.

Clean, good value for the money. Staff was friendly. Stayed 2 nights. 2 nd day no housecleaning. Was not informed about housekeeping policy. I expected that the second day at least the room would be straighten up and trash removed. I would liked to have clean towels for the second day. Covid was officially over in the US. On May 11, 2023. Tv had very poor selection of channels. If it was a smart tv you could sign onto some of the apps like Nexflic, Amizon prime etc. came back from dinner at 6:15 snd all the cookies and popcorn was gone. One elevator was not working and I am disabled.

Exceptional

Superb

Very good

Exceptional

Superb

Had a pre-paid room. At check-in was told the hotel was overbooked and that there should be other hotels in the area that may have a room. They did not try to assist in finding another accommodation, nor did they offer anything to try to make it right (maybe some points?). In summary, they did us wrong and did not care in the least.

I cannot review the room because despite having a reservation with Expedia the hotel claim they never got it and while I was waiting for them to resolve it they checked in and sold rooms to others and then the hotel was booked so the reservation was useless the staff was unwilling to help and I was stuck thousands of miles away with a confirmed reservation that was useless at a property that had no rooms they didn’t care if I slept on a front bench and Expedia kept telling me I had a reservation to talk to the staff and the staff told me they didn’t have it. To drop it off I got disconnected from Expedia three times while they put me on hold each time when I call back nobody had a clue Expedia what to do. Fortunately through the help of someone else a hotel was booked in another location and I was able to not sleep on a. park bench or sidewalk in Fayetteville Arkansas

Easy to find Perfect location for where I needed to go

Easy to find Perfect location for where I needed to go

Clean room.

very clean room and great breakfast

The room was wonderful - what make is the bed? SO COMFY! Everything was clean, the staff VERY friendly and helpful.

Exceptional

Staff was super friendly and helpful. The accessible / roll in shower - the grab bars were fine - but whomever installed the shower bench put it in the wrong end of the shower. The shower head should not have been right above bench.

Room was not clean, smelled like a Mens locker gym. Bad smell.

Everything was great Nothing I can think of

We had a restful sleep on our weekend away.

Clean room, staff was nice!

Staff was friendly and courteous.Room was great

Clean and quiet.

employees were very helpful and made everything a smooth stay

All good

The lobby is nice, staff friendly enough. The room had a slight odor, maybe pet?, I think it was the carpet, but not bad enough to ask to be moved. We arrived an hour before check in and they accommodated us with a room, and we were recognized as Hilton members. Bedding was comfy, fresh, and clean. Both the Hiltons we stayed at have oddly curved up sides in the tub/shower and I found that very unstable to climb out of with wet feet, like climbing up something slippery with the added fact of wet feet. I think that’s an accident waiting to happen. Breakfast was very average, not the way we have grown accustomed to when staying at Hilton brand hotels. There is an extra room fee to have breakfast included, the Waffle House is a two minute walk if that interests you more. Overall the price was right and everything matched that price point, but there was nothing amazing to point out, it was all average.

Great

The room was nice and clean. We were put in a handicap room, for some reason. The staff was very nice and accommodating. Our amenities were lacking. We had to ask for coffee and our shower dispenser was empty. We would stay there again, when in Bentonville.

Nice room with great pillows!

Clean room, Breakfast was perfect, staff was cordial, excellent place and excellent service!

Nice stay.

It could be difficult getting in and out of the facility on such a busy road.

The breakfast entrees were sometimes cold and fruit was not fresh after 8 am.

Kush is awesome at the front desk!

I don’t want to stay near the elevator again. Too many kids running around screaming at 5am.

Our room has a smell of urine and the shower

I booked for.the wrong day and didnt realize it intil i went to check in. Had to call expedia for 20 minutes. The hotels system was down so i had to wait a couple hours to check in. The gentleman wt the desk was very nice and patient.

Well kept up

Clean. Polite, casua

Good

Noisy. Needs repair. Parking lot is small.

Very nice and comfortable lodging. I highly recomend.

Great location. Easy access to any of the corporate offices in the area. Food around the hotel is a little tough but it is not too far to downtown. Food at the hotel is ok. Rooms are very clean.

Very nice, kids loved the pool.

It was fine.

Overall is was a nice stay. The toilet in the room was very low to the floor. Had a knee replaced and was too low to use.

Very nice and quiet. Clean and staff was friendly.

Great place to stay. Nice and relaxing!

Only issue is that I paid so much but there was a $17 dollar charge for breakfast. Breakfast should be complimentary

What I did not realize, and understand there’s no control over this, is the amount of young kids, soccer tournaments, baseball tournaments! Very busy time, and very noisy. I do not blame the hotel at all they were wonderful, and if anything really showed a lot of patience with all these young guests! They were impressive!!!!

Cleanliness

Good location for access to Bentonville and Rogers activities!

The hotel overall was great. Special shout out for the excellent breakfast and the attendants as well as the front desk staff! We stayed for 2 nights and even the manager of house keeping saw us coming out and stopped to check in to make sure we didn’t need anything. Overall a great stay. I do have a couple of things I’d like to mention, if you are wary about the additional charge for breakfast please pay it while booking! It was $12 to add the breakfast on for my husband and I while booking but $16 a person per visit once you are already there. I would like to mention one of the main reasons I wanted to book was for the indoor pool. The pool was just okay. While the temperature in the pool room as well as the water was great, there was a very suspicious smell (not chlorine or chemical) just a nasty smell, the pool also looked clean until you went to the 5 foot wide where the poop light was and the water was murky looking, lastly the pool drains all had thick layers of yucky brown goo. Other than the pool the stay was amazing!

Nothing special

Great place to stay. Will be back again (in a few months)

Hands down one of the best continental breakfasts anywhere! Staff is friendly and attentive. Very comfortable beds with plenty of USB outlets... Important when traveling with kids and their devices! Highly recommend!

Stayed here for a weekend, it was very quiet and in a good location. Staff were very nice and we really enjoyed the room

I will be staying here again

10/10 will stay again

Great

Very cozy and clean!

We woke up to the employees gripping about the management below our window very loudly in the smoking area.

Nice place

Great property, clean, well maintained, and the staff were outstanding.

Friendly staff & easy check in

Property is in a great location with ability to walk to dining. We have stayed at this property multiple times and like it, however, the property is showing a bit of wear and tear. Property and rooms were clean and quiet.

Staff was delightful and welcoming. Room was not well sound proofed. Building did not seem to have been updated.

There was an odor in our room. The facility was in bad shape.

Only complain was the toilet was so low; difficult for the old knees.

The staff were very friendly. They were very helpful. Unfortunately overnight huge storm knocked out electricity and downed trees around the property. We were better off than just across the interstate where buildings were leveled. Staff were very helpful and accommodating. They handled it very professionally.

Everything was clean,we felt very welcomed.

I never got an invoice for my stay! I think their computer system was down or very slow or something. Will have to track down an invoice now. Indoor pool is not heated. Employees were nice but I think struggling with system. Breakfast was good, great biscuits and gravy. Property was clean and is next to a nice walking trail. The price I should have been charged (no confirmed bill yet) was a little steep.

Staff great, very welcoming and respectful. Breakfast was really great. Location convenient. Room was clean, but building and room are older and room felt old (clean nonetheless). Like a <= 2-star hotel in room factor.

I think you should provide complementary breakfast

IT WAS FINE

Safe

Easy to get to I-49 to go to Crystal Bridges but removed enough for quiet and privacy. Friendly and helpful staff! Clean pool, but the water was a bit cold for some kids. Many restaurants and services (wine store, etc.) nearby. We'll go here again.

Clean property and convenient. It was clean and the staff was friendly. However the shower drain was not barely draining and it was a nuisance. Other than that, everything was great.

Staff were nice. Room was good

Staff at the front desk while checking in were amazing. They set the tone for our stay.

I also noticed both bedside reading lights are inoperable.

Great customer service!

They charge for everything. Internet premium vs regular internet that does not work, They control breakfast buffet…. You cannot get your own! Hotel is in desperate need of a face lift

Pool was dirty, no hot water for a good hot shower, items left in the refrigerator from the previous guest.

The room was very quiet and comfortable. Your breakfast buffet was better than other hotels we’ve stayed in.

Front desk employees was great!

This location was a great place for a weekend getaway!

Cons: The room area was very noisy and had thin walls. Housekeeping cleaned the room above us at 9am on a weekend, knocked over a lamp and started vaccuming, it was extremely noisy and woke us up. Compared to many other stays at other cities in Hilton Garden Inn's, the room quality particularly as it relates to the noise and lack of sound proofing didn't live up to the Hilton Garden Inn name and was more like a Comfort Inn or a Hampton Inn.

The staff was fabulous. Property clean and convenient.

Hotel was fine, but fun was small and under equipped.

Comfortable,conveinent

The WiFi is very problematical.

PLEASANT AND FRIENDLY STAFF. CLEAN AND COMFORTABLE.

It was clean, quiet and staff was great

Nice place nice staff!

We had to request clean towels twice. We asked for our room to be cleaned and they told us they only clean every 4 days.

Excellent property with a great staff. Exactly what is deisred in a hotel.

One night stay for work. Friendly staff. Nice little lounge to grab a drink and a bite to eat. Didn’t use any other amenities.

Man serving breakfast was super sweet and helpful, very nice amenities in room,

Great place to stay.

The amenities were lacking a bit.

Nice comfortable hotel, beautiful breakfast bar, vert nice lobby for a smaller hotel, nice staff at check-in.

Helpful and friendly staff

This property was very convenient to plenty of places to eat and to Beaver Lake. It was the cleanest property we had ever visited. Our room was handicap accessible and was easy to get around. The staff was very helpful! The only thing I would suggest would be to update the beds and provide a simple blanket instead of just having to use the heavy duvet.

Pool was cloudy and nasty looking but the girl that works the desk in the evenings was so personable! I travel a lot and she was by far the best front desk person i have ever come in contact with!

We had a wonderful time, our room was very clean and comfortable and service was great!

Great place to stay, will definitely stay here again but will ask for a front or side room. The back part of Hotel is by a busy street, trash collection at 5am is not great way to being woken up to. Otherwise than that employees were very nice and helpful. Hotel is within walking distance to several restaurants and right off hiking/biking/running trails which was a HUGE plus for us.

It was wonderful

good place to stay

n/a

Great location with excellent service

The room was very small and so was the bathroom. They had a sliding barn door on the bathroom, which left gaps…so no privacy. The stool in the bathroom was extremely low to the floor and there was no vent. The housekeeping staff didn’t leave bath towels one day, so had to go to the front desk to request towels. On my confirmation, it said the room would provide drinks and snacks. We received fresh water everyday, which was nice, but there were never any snacks. I do have to say that the front desks workers were very pleasant. We have stayed at this location at least two other times and were happy with everything. Unfortunately, not this time.

Great service I stay here oftrn

The staff was very friendly. Clean rooms!

Delightful stay- great location. But I have come to expect breakfast to be included when I stay at Hilton Garden Inn. The other HGIs in Bentonville include breakfast. At least offer free coffee.

Everything was excellent except I booked through Hotels.com with 2 breakfasts included. Receptionist looked at reservation but did not see free breakfasts.

We told them there was 4 of us and asked what we were supposed to do , and they just said, “sorry”. I asked if they had any spare rooms or extra cots at least and they said “no, we do not. Sorry” I asked if they could give us a lot of blankets since my husband and I would be sleeping on the floor, and they did accommodate. They also did give us the room for only $50, but it was still quite uncomfortable as you would imagine sleeping on the hotel floor even if we did only pay $50. The hotel itself was extremely nice (especially once we got our junior suite with 2 queen beds the NEXT night) and we would maybe stay there again (if we ever had to be in Bentonville again) but the experience was just not pleasant at all having our room given away (when I booked it a month prior).

We were arriving very late and they were friendly and accommodating.

Our experience at Hilton Garden Inn was excellent. It felt like staying with family. We will recommend to others to go to Bentonville and stay at your hotel! Thank-you.,

I will never stay here again. We have used Hilton Garden Inn at several locations and in hopes that they will be better than the last and it never is. The check in staff were terribly rude and hateful. There were a dozen or more kids running all over the place and touching everything from the snacks to all the individual coffee cups for guest. The parking was terrible we had to park across the street in another business to even have a spot. The room was very poorly thrown together.

The hotel was clean, however I had booked a double room a month ago. Called to let them know I was going to be late. Got there and we did not have a double. They gave it away and all they had was a single King handicap room. I was not happy at all.

everything mat our expectations

Nice place. Went with the our youth softball team. Clean and accommodating. Didn’t have the hot breakfast due to COVID which would’ve been nice but most hotels don’t at this time

Great stay. Amazing customer service and very clean.

I would recommend this place.

Everyone was so nice and helpful!!! My hubby has Alzheimer’s and they didn’t freak out about him or me not wearing a mask, however, we were not careless.

Our hotel desk host was most accomodating and friendly.

We frequent this Hilton Garden Inn for work. Always a good experience. The folks at the front desk are always positive and helpful. The rooms are clean and up to date. Solid experience during a difficult time!!!

Clean, comfortable, and quiet.