Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Pool was dirty, hair all over the floor and in the pool

clean room

Room was clean (2 queen/sofa couch) and spacious- but too much furniture in the sitting room- had to move several items so we could fold out the sofa bed. Pool and hot tub were nice, could use a good scrub and sweep of the leaves and outside debris that had blown in.

Great experience 10 out of 10 !!

Breakfast wasn't good at all, room look very old and not that clean

Good breakfast and staff

One small issue, I'm very sensitive and allergic to smells. The room or possibly carpeting had an odor that congested me. It was difficult to sleep and breathe during the night, otherwise it was fine. Updating by removing carpet like other remodeled hotels should be done in my opinion. Thank you.

I enjoyed my stay in a clean room with friendly helpful staff! The breakfast is amazing! I also used the treadmill for a great workout!

It was great! The receptionist was helpful to book airport shuttle.

Shuttle driver was not polite at all. I on occasion the drivers didn’t pickup as he was not sure of the Hotel. Another occasion the driver did not turn up on an hourly shuttle service. Ridiculous, they don’t respect time & money of their guests.

The room was clean. I could use a little updating.

The room was okay for cleanliness(certainly not perfect), however the ac was broken(could not control the temp and it was 50 degrees in the room without blankets) and the management told us to unplug it(which was tricky since the cord end wasn't even visible to us). The next day they did fix it, but we did without any ac/air for the night. Additionally, there were many things broken such as the drinking fountain in the hall(only source of drinking water besides water for purchase), the sink(didn't drain properly) and the broken equipment in the fitness center(wires hanging out of the machine, signs missing from the wall(you could tell by the missing paint shaped like a square), no free weights(only a old and strange machine)AND it was dirty! The breakfast was marginal and the entire place could use a deep cleaning. The best thing about the hotel was the consistent airport shuttle. If it wasn't for this I would have rated it lower.

Faculties and staff Furniture

it was overall decent i booked for 6 am and could not check in till 11....i should not of had the option to book that early and pay for early check in AND put 250 down just to have to sit outside for 8 hours after driving 8 hours...on top of that me and my family three kids btw had to sit outside while everybody else ate they said we could come eat at 1030 other than that it was fine

Location. Dirty, unfinished construction, water leak with wet carpet in the hall.

Convenience Cose to the airport

Pungent smell throughout the hotel.

Didn’t have any problems at all, Clean and good breakfast, great transportation to airport

Only had to stay here because of a missed flight. It was fine

This property is not advertised correctly. There was a torn couch and paint peeling off the walls. I called and Booking.com did nothing to refund my money. I am going to post it all over the Internet. Now I’ve been hung up twice by Booking.com and not returned a phone call. Apparently Customer Service or the kids today don’t wanna deal with somebody who’s upset about not getting what they paid for. I’m done with you booking. I’m not using you again and I’m gonna let the whole Internet know and I will post and repost.

Breakfast was good.Property felt a little run down

I came from Indiana cause the flights coming out of Notre Dame were expensive so decided to fly out of Chicago O’Hare the next day. I found this place. I was there for one night found the pool in the hot tub to be clean and working correctly. The only issues I had were I wasn’t able to watch any of the TV as the remotes weren’t working and someone was trying to get into my room. I informed the housekeeping person and they said they didn’t know who tried to get in so felt that was kind of bizarre please get better at people’s privacy when staying at your establishment.

No stars. Filthy everywhere. Pool area was not sanitary. Food was disgusting. So few tables you couldn’t get in if you wanted to. Bathroom was ok but the tub filled with water when showering and there were no towel bars or even holes where they once were. So they fell to the floor. Room was equally disgusting. Changed rooms once b/c a/c didn’t work. We left a day early figuring if we lost money, oh well. Came home left everything in the garage to treat for possible bed bugs. Left tip for maids. Figured it wasn’t their fault, just trying to earn a living.

The room could have been cleaner as well as other parts of the property. The staff was excellent.

The room and bed The elevator and the light bulbs in the room. If it would've been orange light bulb then it would have been cooollll

The property itself was good. Free shuttle to/from the airport. Good room for the time we were there. The staff was awful. Rude and unprofessional. I tried calling prior to arrival as we were arriving late at night. First call was answered and was told I needed to schedule the shuttle asked me to hold a moment to being hung up on. I called back to no answer multiple times. I tried from a different phone for my call to be answered. When I have them my information again the lady on the phone turned extremely rude and once answered both questions hung up on me again. COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE

Great

Two big beds, comfortable and clean. The keycard to our room did not work and we had to have it reset every single time we wanted to use it. Then, the lift broke down on us and we got stuck inside. The fire department had to rescue us...

Great staff, breakfast offered many options

My stay was great. I had a wonderful time. The staff was very friendly and helpful throughout my stay. The free breakfast was really good and had a nice selection. I only have one small complaint, my room was a little bit dirty. I also bring my own cleaning supplies so that wasn't a major concern for me but it's something to consider. The beds and pillows were soft and clean. Overall great stay

I found spiders and the sheets were dirty

Overall, I have stayed in worse, but there were multiple fine details that were less than par. I had to request bedding for the pullout couch. There was a wall repair in the bathroom that was very poorly done-chunks of spackling left unsanded. There were some stains on the towels. Also, there were hairs found in the bedding and on the floors. The pool had clumps of hair around the perimeter and several clung to me during my brief swim. Breakfast was cold, and the inside of my waffle was raw despite cooking the required time. Also, my room was rekeyed in the middle of my visit which required being fixed, yet once back upstairs, I had to go back down a second time because it still had not been rekeyed.

Exceptional

Staff were kind but the room was disgusting. I am not exaggerating when I say I peeled back the sheets are there was tons of hair everywhere. Almost as if cleaning staff just remade a dirty bed. The shower also had TONS of hair in it. Floor had big debris all over it so no one clearly swept. Imagine the other things that probably were not cleaned. The sink faucet was falling off as well as other fixtures. Hallways looked like they hadn’t been swept in years. It was so bad all me and my children could do was laugh until we left. I am not sure what was offered for breakfast because I wouldn’t dare attempt it after what we seen. Overall save yourself and skip out on this place.

The hotel shuttle was a bit disorganized. For the park and fly program, we asked to add it but the property never charged or gave a hangtag til we asked the next day. Good thing we asked, otherwise the car would've gotten towed. Woman working desk at night was not knowledgeable; but the man working mornings was helpful. Good value/convenience for flying o'hare but not sure I'd pick this one again.

I had an issue with my debit card and the front desk was so helpful and patient until my issue was resolved!!!! I very much appreciated that

not as well maintained as i'd like--felt a bit like staying in an old motel 6 in the 1980s

My room was dirty and it smelled like dirty feet,

Great staff, helpful, breakfast offered a variety of choices, great hotel

Property was easy to get to. No complaints.

The price and the hot tub were the best parts about this place. The floors everywhere and the rooms were very dirty and had lots of broken things like the toilet roll holders.

Favorite hotel when traveling

Grea service

The room and the staff were great! Breakfast was good!

The property was nice and clean. However, when it came to our room, the mattress was exposed because the mattress covers were ripped and torn. And the fact that housekeeping make those beds up everyday and don't change the mattress covers is nasty and lazy. My kids couldn't enjoy the pool because there were people having a party in there. They were drinking and smoking. The breakfast was good.

The Room was clean well maintained and too soft bed but still good. The entry, elevator, halls need some help. Old and run down. Smoking area as you enter hotel is weird and not a good look . Breakfast is pretty good.

Clean room comfortable bed great price and good location-pool and hot tub were a nice extra!

The staff was very helpful and addressed all the queries/helped made the stay very comfortable. Nice breakfast options. Clean and quite room. Much affordable prices at the same time. Thank you folks!

Good location great shuttle service

The pool hours and personal service

Hotel is updated

It was a great stay!

Superb

Overall good experience and stuff very nice and helpful.

OverLl good trip

The only thing we noticed when we arrived for check in was, from the pool to the elevator, there was water all over the floor from ppl coming out of the pool. Someone could've slipped. And, the room we got, the bed was hard as a rock to sleep on. Other than that, the staff at the front desk was helpful and nice. We would stay again.

We got in late and left early! Bed was comfortable enough. Shuttle to the airport was fast and efficient.

Passable

Customer service was rude. Rude to my daughter who was traveling alone and rude to me over the phone.

The front desk people were very unhelpful. I presented them with pictures & videos of rodents in the bed. They said I can reach out to Expedia for a full refund, when I reached out to Expedia they said the hotel only approved of a $24 refund. This is completely ridiculous. I didn’t pay to sleep with rodents. I then called 3 days later because I’m on vacation & the lady took my information down & said I would be getting a call back. I’ve now been waiting 3 days for a call back that I have yet to receive. PLEASE DO NOT WASTE YOUR MONEY!!! Terrible empathy from both parties.

Ohare flight was early in the mornig.

Pool was too hot

Pool was too hot

Convenient to airport. Appreciated having the airport shuttle.

The hotel and rooms require renovation. The pool area is poorly maintained and dirty. Breakfast was acceptable. The staff was helpful. The hotel offers a $10 gift card for 10-star reviews, so it is advisable to exercise caution when considering recent reviews. Under normal circumstances, the hotel would receive a rating of 5-6 out of 10.

Room was very clean.

Bad

Breakfast has more variety than most places, and the pool is heated so you don’t have to worry about being cold. Everything else appeared clean, but the toilet in the bathroom was full of hair. Also checkout is at 12, I don’t think anyone should be knocking at the door at 8:30-9 asking “checkout” I said at checkout later and they left, but they woke up my 2 toddlers.

Breakfast has more variety than most places, and the pool is heated so you don’t have to worry about being cold. Everything else appeared clean, but the toilet in the bathroom was full of hair. Also checkout is at 12, I don’t think anyone should be knocking at the door at 8:30-9 asking “checkout” I said at checkout later and they left, but they woke up my 2 toddlers.

Room was clean. Staff was super friendly.

Clean room but mattress was high and not good. It was spring mattress and couldn’t sleep

The hotel does a pretty good job servicing those that are transiting from O'Hare. They have a free shuttle from the airport. My room was a good size and was clean. The hotel offered a decent breakfast. I had a chance to check out the pool and whirlpool. The pool was about the warmest I've ever been in. They keep it at 86-88 degrees. The hot tub was also quite warm. I also used the fitness center, which had a handful of pieces of equipment .The only downside to my stay was a fire alarn in the middle of the night. Otherwise, it fit the bill.

Todo bien

For the price it was very nice. Bed was very comfortable and just great overall experience! The staff were really nice and just felt very welcomed from check in!

Great experience

cleanliness thorough checks

But hotel and our room was not clean. Hotel definitely needs some serious renovation .

Made my skin and hair super soft

I love here

The room was clean and I love the late check out

Great place

allgood

Breakfast was awesome fresh coffee and also the pool was definitely relaxing after working in the kitchen at aggtuccis in Peoria il the shower was really nice to and it was overall the best stay in a hotel I have ever been in thanks again keegan Johnston from Peoria il

Room was clean!

Great option, affordable and convenient

This is the 5th year I have stayed here for a local event. There were a couple hiccups this year, but nothing major. Loud people is hallways late at night, tv remote not working, and some confusion over housekeeping. But matters were addressed and taken care of quickly and I will be back next year! I feel safe and secure at the hotel and am always treated with respect and friendliness. Thank you to everyone and see you next year!

Smelled terrible, breakfast was terrible .

Clean room every 3 days that should be every day!

We like the breakfast and everything about this hotel we’re planning to stay here every time we come to Chicago

Shuttle service was good

Nice

Hot tub was so dirty and cloudy, there were floating lashes in there. Loud music playing until late hours

Yes perfect.

Todo bien

Room was good. Staff is friendly. Parking is available

Great breakfast, clean rooms!

Bathroom was really dirty. The hotel looked so dark and shady. Room didn’t had enough light either. Asked front desk that bathroom is not clean, the answer was there is no one available to clean and didn’t offer different room either instead offered extra towels. Will not recommend to anyone or go back again to stay. Very terrible experience.

Really poorly maintained and I didn’t feel safe at all

Very nice staff!!! Hotel smelled and looked clean! Stayed for two days when I left my room they cleaned our room with us asking and gave us towels

I have been using this hotel for about over 7-8 years and every time I travel to Chicago I look for this one particular hotel. I want to only go here is relaxing is clean. The breakfast is everything and it’s till 11:30 in the morning which is great as more than enough time for me to get up if I get up late and eat, I really like it here

We found it pretty good and decent in a affortable price... We like the overall experience

I like the shutter to the airport they provide and the hot breakfast.

The hotel was a great choice for ParkSleepFly.

The room was great, very big and spacious. My room was right by the stairs and in a very convenient location. I had easy access to vending and the pool. The breakfast every morning was wonderful!!! The airport transportation was fast and efficient. I wouldn't mind staying here again.

Loud construction noise late into night

Great location. Clean rooms. Great breakfast.

Room smelled old and it was very small and outdated

Best salsa at the breakfast. This place is exactly what we needed for a night stay. Staff very helpful and kind. Rooms clean and comfortable!

The facility, staff and amenities were wonderful for our 3 night stay!

Clean, quiet, very friendly

The hotel was clean and quiet, but the downside was that the beds rolled around to much instead of staying in place, and there was long strands of hair all over the towels, tub, and toilet. Besides all the hair it was a nice room.

Very nice pool with view, friendly staff.

Pool was warm! Hot tub was great. Room was comfortable. Breakfast area was crowded and the food was average. I would stay there again

Most importantly pick up n drop airport shuttle included and well maintained place.

Precioso

A+

To start off the management was not professional at all! The hotel is very run down and they had bugs. The hotel pool area was very disgusting.

Breakfast was OK.

Breakfast was good, pool area was dirty

Staff

I liked except breakfast. Food was cold

Average experience. Probably wont not book again

This hotel is decent if you're a simple guy who's just looking for somewhere to relax for a weekend. Breakfast was fine also. Staff is helpful and they provide transportation from the airport.

Everything was excellent

We had a delayed flight and arrived later than our initial arrival time He was kind and professional and assisted us with our two young children

The room was clean and the bed was very comfortable.

This was our second time staying here, and both experiences were great. The staff has been very friendly and helpful, always very friendly. I've used the free shuttle service every time and it's greatly appreciated, it's always been on time and the drivers have been nice. Breakfast is fine, the pool and hot tub are nice when they aren't too busy. The wifi is good, had no issues with our phones or Nintendo Switch. The room was clean and everything we used worked (outlets, USB ports, appliances), but we didn't try everything. In two stays I've had no issues with this hotel, I'll be staying again in the future.

Breakfast normal

Hotel was overall, OK. Informed staff on MULTIPLE occasions we wanted a full service between the 2 night stay. Even after staying our first night we informed FD we wanted service while we were out. FD staff said he had it wrote down. Came back after a tiring day of sight seeing to towels just inside our door. No bed made, no trash removed. Informed FD and they “apologized for the mis-communication. Requested a small partial refund and was denied. Careful booking here. Promise one thing and cant deliver one it.

I dont know whos rating these places because this is a dump; tvs didnt work, pool and spa needs renovation, staff spreaded thin at night receptionist and van driver same person leaves guest waiting and calling with no response! Would not recommend

Everything was great. The room was just stinky. Breakfast was good. And the staff were friendly and helpful.

The pool was murky cloudy so you couldn’t see the bottom and I’m glad because there were bandaids all over in it along with weave hair and trash around the pool, the bed room had blood on the corner mattress sheet and the room looked like it hadn’t been vacuumed or wiped down… breakfast was average and they did changed my room after the first night to a much better room.

Rooms were filthy. Bedding had stains on it and this is definitely not what the pictures look like online. I brought my son here for his Golden Birthday and was supposed to be nice. Will definitely not be going back.

Rehman who was in front desk was so nice and excellent in what he does and keep the guest comfortable

Room had to change over 2 times but i loved the hot tub

We checked in late. They put us first in a room that smells moldy, paints are peeling off the walls, especially at the bathroom and bathtub. There were hairs at the shower, bed was soggy. Then no lamp at the table, AC was not working. The following day we asked the front desk to transfer us to other room and they did. A little better… But a hassle to pack all the stuff again.

The pool wasn't that clean.

Clean room comfortable bed-nice pool and hot tub! Friendly staff!

Pool and hot tub full of kids two days so could not use it and hallways smelled like Marrijuana also fir those two days. This was not good considering i am in recovery. Been here twicemow and disappointed this time

Only one staff person who was overwhelmed and made everything confusing. I had to call 4 times to get an answer about the airport shuttle. Not enough room on the shuttle and had to sign up on a tablet, but then told to just get on in the morning - FCFS. It appeared to be a newer building, but it was pretty trashed. My room didn't have any towel hooks or bars (you could see where they used to be and bad drywall patches were obvious). Elevator was not working.

The breakfast we didnt get ot wasnt complimentry. But pver all stay was excellent. Clean, polite staff and other guest over all great experience. Clise to all events walking distances.

Room was clean and breakfast was good

Hot tub was cold, pool was hot

Rooms were clean. Staff was great. Easy & convenient to use shuttle to airport.

I just prefer to eat in my room sometimes...

Breakfast just ok, did not use the pool

Hot tub was hot, room wasn’t cleaned on time, checked in and had to wait outside my room for it to be done getting “cleaned” the room smelled like an old attic, they didn’t change the toilet paper after seen it was a little and didn’t change the body wash, shampoo or conditioner

Great staff and value. My room showed a little wear but nothing drastic.

Un poco no higiénico

Hot tub and pool has a funky smell and they are cloudy but we’re both warm!

Everything was great and the staff was super helpful

Overall it was good, AC didn’t work well

Staff super friendly, pool was heated and hot tub worked. Good selection on breakfast. Close to many different restaurants. Only issue was had to wait an hour after check in for housekeeping to clean room and parking, but would highly recommend.

Great experience all around!

Breakfast was good, delicious waffles and coffee. The pool was way too hot, dirty and no towels. The kids didn’t want to play longer than 20 minutes in the pool. The room was ok, the air conditioner was very loud. We got locked out of our room at 9am the day of checkout. The elevator broke down. Staff was nice, but I will not be back.

Hotel staff were prompt and friendly. Clean facility.

Yes

The breakfast was very good, the staff was friendly and helpful and the hot tub was nice and warm. However there was a lot of furniture with holes and our heat and tv didn’t work. The staff did what they could to correct it and offered us a small credit.

Hotel was clean and friendly staff. Breakfast was very limited.

Shuttle made us wait 45 past the time posted. Told us they were there at the airport when they weren’t. Rooms were dirty. Bathrooms dirty. Not maintained. Staff couldn’t be bothered to help. Loud. Couldn’t sleep from the noise from other rooms.

Clean room and hot shower Dont expect much. The front desk still has Christmas lights up in April. The management seems to not care too much- or has low standards. Dont expect too much. Shuttle is good BACK to airport. Shuttle was NOT good from airport to hotel for me. System is confusing and not clear. Its fine for a quick nights rest to stay here.

Breakfast quality was okay. Our second day they were always out of food. I’ve stayed in a lot of hotels in my life and I’ve never had one where the walls are so thin. You could hear everything. You also could not control your thermostat so our room was around 76-77, we even left the window open.

Great place to stay breakfast was nice and hot

Great! Friendly welcoming and helpful staff.

Property in poor condition

Loved how they had a cold breakfast option from 3 to 6 am for early flights

Pretty basic for a hotel, for being a newer hotel it sure looks like its had some issues.

I chose this property because of its proximity to the airport, the free shuttle service, which is 24/7, free hot breakfast and price. I checked in around 2am. I'll start with the good, the room had plenty of towels. The issues I experienced immediately were remote wasnt operable, but front desk staff came to the room and after fidgeting with cable box got the tv to come on, but couldnt see anythjng on most channels. The toilet ran all morning due to the push button on top of toilet getting stuck. The thermostat wouldn't adjust the temperature in the room so it remained hot. Breakfast was fair, but the juice was good. All in all, I felt the hotel room was unclean and shabby and the pictures on Expedia arent inline with what you get! I would NOT stay there again, but If you're just looking for a basic place to stay and have low standards, then this would work.

I love it

Wery nice place to stay

Very outdated and run down, very dirty pool and hot tub, bugs were even crawling around on the pool deck. Would not stay again.

Clean room, nice staff

The staff were nice, but the room wasn’t very clean, it was cold, and I was woken up in the middle of the night by a false fire alarm.

Broken and old furniture. Dirty floors.

Good place to rest

Clean room, great price and shuttle service

Good stay

Wonderful staff and thankful the pool was nice and warm granddaughter had a blast and it kept her occupied when our flight got canceled, only issue was the shuttle driver I am used to driving in big cities and dealing with crazy drivers but this man scared everyone to the point people got out before there terminal and chose to walk the extra because of his erratic driving.

Staff is very polite and helpfull. Hair in shower space. No cleaning of the room in 4 days stay.

Everything was clean

Pool was ok - breakfast was not that good . . . waffles were good but the sausage and eggs were un-edible. The tv in our room broke so we were moved to a different room and the fridge didn't work in there so the guy said he would be right back with a different fridge and never showed up.

They don’t clean the rooms good. We found a dildo under the bed.

Hot tub was warm but not hot. It was actually kicking out colder water. Pool hours are great. They have really nice finishes.... But they didn't get completed well. Calk looks bad, paint isn't great, patch jobs on the walls aren't great. Overall it's a good stay. Breakfast was good. I would stay again. They just need to hire professionals to do work around there.

Staff great. Hotel, dated but clean Pool nice. Breakfast available, cereal, bagels , ect. No hot food

Parking is horrible. My daughter and I had to walk from 2 parking lots away. They allow people to park and take shuttle to airport. Plus, there is a sports arena next door. Those 2 combined, we could not park near the hotel. The hotel itself was great. Clean, friendly staff and great breakfast. Just be prepared to walk to hotel if you arrive later in evening.

nice

Really convenient airport hotel with great service. Staff communication was quick and clear, and the pet policy/check-in process was simple. Comfortable beds, spotless room, and easy parking. The shuttle setup is a big plus—transport for flyers and also round-trip rides for those accompanying you to the airport. The things I’d add is a small air freshener and fan in the bathroom.

Clean room

Staff was rude experience was horrible.

3 of the 4 nights had to get a new room key. time just wrote it off as s

Spatious Comfortable bed Good breakfast choices

Everything was good. My baby enjoyed her birthday stay. Only bad part was me I let my croc shoes please put them up I'm coming to get them

The housekeepers were good. The young man that checked me in was excellent his name was Dipi (not sure about spelling). Breakfast was good. Coffee was great. Lastly it was very noisy all night on the weekend doors slamming and people runing in the upstairs and halls.

great

Cleanliness-I took photos, the floors were "sticky", the breakfast bar was a mess, there was garbage in the corners of the lobby, scrambled eggs on the floor of the elevator. Furnishings-The couch was actually put together from two couches. The back cushions were clearly from an entirely different couch. The recessed lighting had bugs in it. The bathtub finish was peeling. The toilet seat was attached in a crooked way and could not be straightened. Safety-I actually got shocked by electricity trying to plug in my phone charger as the outlet was not securely attached to the wall. Although, obviously, I would expect a room to be smoke free, clearly someone had smoked in there and there was a burn mark on the floor. I have pictures of all of this. VERY GROSS!

The entire place smelled like weed. The gym equipment (treadmill) was not working. The breakfast was not good not even the eggs or hard boiled eggs. The lobby furniture looked dirty and old.

Room was clean, enjoyed hot tub after long week.

Clean room

Check in was really quick, the staff was nice and helpful, the room was really clean. really appreciated the buffet style breakfast and the hot tub!

The room was recently renovated, but whoever did the renovations wasn’t that great. The television wasn’t hung straight. The plug for the lamp and usb outlets was coming out of the wall. I found hairs in the shower and stains under the toilet seat. The sofa had some stains on it too. The extra door latch lock didn’t work properly. It just felt like the room wasn’t thoroughly cleaned like it should have been. I was put in a handicap accessible room when I specifically didn’t request it. I thought maybe it had something with me checking in early. But other than that it was a good stay. The breakfast was hot and plentiful.

Not great communication with the front desk. My daughter is a 20 year old flight attendant flew in at 12:40 am. The shuttle took almost 1/2 hour and multiple calls. When she got to the hotel he would not check her in. When I called he disconnected me. Phone at 3% Finally let her check in This was a nice enough hotel but not a great feeling that late at night.

all was good. thank you

The shuttle could be crowded as the hotel shares the shuttle with another adjoining hotel

Somewhat. Grounds exterior are dirty with debri

Parking nightmare. You have to sit and wait for a shuttle bus to come from the airport then follow people to their cars to get a spot. Parking on the grass, double parking, etc. The extra parking lot has no stairs, so you risk the mud slide down a hill or walk the distance of the parking lot twice. The overflow lot is full of airport parkers as well. The other hotel next to it shares the same lots. Room heater/AC rattled loudly non-stop. No way to turn it off. Overall, a super frustrating debacle.

Clean! Great price!!

The parking was terrible because of limited spots due to the overuse of the lot for the sports complex behind it. There need to be guaranteed spots for the people paying to stay at the hotel. That was very stressful and unanticipated

People up all night long partying. In the halls. Hearing yelling most of the night

Clean, good breakfast

Excellent staff

We had a good time check out is late and the pool stays open late the staff is great because I had a bunch of rowdy kids and they were very understanding.

The hotel is dated and wear and tear was evident in the room and hotel. The price was right and the shuttle was a bonus.

A little dated but overall ok hotel.

Room closet trim was falling off

Room nasty

Enjoyed my stay

The room was fine overall, but the lighting was poor and the floors felt gross- almost slimy. It looks like renovations were done, but not very well. Our faucet wasn’t fully connected. It worked for a one-night stay and served its purpose, but I wouldn’t stay longer than that.

Refrigerator had leftover food and drinks inside when I checked in. There was garbage behind the dresser . Hair inside the bathroom left behind by another guest. The carpet in the hallways needs to be replaced considering a good cleansing would not even touch the surface as far as helping it goes. The breakfast was the exact same as when I arrived. The sausages is undercooked and biscuits were hard as a rock. I constantly would ask the employee for assistance with refilling milk pitchers she would do so with a complete attitude. The only thing keeping this hotel busy is the pool. Not sure when the cleaning is done, so swim at your own risk there was no pool towels available. There was no bedding or sheets for the sofa bed . You had to return to the front desk for every little amenity. Elevator says 3-4 people max so you must wait about 10 mins to use it. Staff was very unfriendly accept the front desk agent taking payments. DO NOT BOOK.

The heater didn’t work properly. It took about 3 hours to even warm up the room. We also called the desk and asked for toilet paper and the man on the line didn’t say anything, he literally said no words but hello when he picked up. We called said what we needed and someone just showed up at the door and also said nothing, just handed the toilet paper roll. Very unprofessional and uncomfortable.

Breakfast

Hot tub was luke warm the first night and the pool was actually warmer. Hot tub was hot the second night. Advertised “sound proof room”, absolutely NOT. Rude very loud neighbors. You can hear the TV’s through the walls as if they are in your room.

Hot tub was cold, dirty and not filled up. It was somewhat green and slimey left the hot tub under 5 min and my skin was irritated and blochy

The room seemed neglected and it was dirty-someone’s hair on the bathroom floor, a hole in the wall for the phone line that didn’t work. The airport shuttle process was a disaster and we were stuck after our flight landed for over an hour and it took 3 tries to get one to pick us up. The staff was friendly and polite.

Great value for the price! Front desk staff vey nice and welcoming! Would stay again.

Room was dirty, and hallways stink.

Everything was real good and the people amazing

hotel, manager didn't care. We wanted to cancel the reservation and was told we couldn't. Wanted the owner to call us and he's doesn't talk to guests. Young kids in pill unattended to, running, running and hitting their head, manager could care less. NEVER AGAIN!!!!!

Yes

Check-In was nice and smooth and they were very courteous and explained everything we needed to know while staying here

The room was okay. It needs updates, but it works for an overnight stay. The shuttle was on time and courteous.

The rooms needs touch up

Hot tub was not hot. It needed like 12” of water so the jets were spraying water out of the hot tub and on our faces. There was like 8-9 children unattended. No pool towels . Maybe it will be better in the morning . Swimming pool area was cold the ceiling looked like it was chipping off. Breakfast , was good.

Arriving to the hotel there was next to zero parking available. Entering the hotel there was a smell of Fabulosa mixed with a scent of smoke in the air. We checked into the room and into the room identifying that it was not in great condition. The couch was torn, they were stains on the sofa seat, TV was mounted crookedly.and TV was mounted crookedly. We overlooked the presence initially understanding that we were only planning on staying one night. We got ready shortly after checking in and left to carry out our evening plans. Upon returning to the room, there was a pile of bugs in investing, the linens in the bathroom. We reported these on cemetery conditions to the hotel staff, and they informed us that there was nothing that they could do about the reservation and did not offer any potential solutions due to the unsanitary conditions, we elected to leave and find an alternative place to stay.

Clean room

Breakfast variety, pool area, mechanics of the building

Room.

Staff was super nice and professional. Room was clean.

Clean, comfortable and close to the airport.

Clean room, staff and amenities

Very convenient for the pre or post airport stay

Good hotel for the price. Airport shuttle is a great added bonus - smooth easy shuttle pick up and drop off!

Great price, good service, recommend it for a 1 night layover.

Need more blankets and pillows

The property is in poor shape

Breakfast should be made better. Apple was bad and is not fresh

Great place

Staff was rude and unwelcoming

This property is due for remodel.

We had a great stay here! From check in to check out, the staff was pleasant and professional. The room was clean and comfortable. The breakfast was good and well manage. And the housekeeper was very nice. Very convenient to the airport and surrounding areas. (Not real convenient to downtown, if you're not driving )Pool & gym are great features. The staff here and the shuttle driver went above and beyond for us. We would definitely come here again!!!

We had a great stay here! From check in to check out, the staff was pleasant and professional. The room was clean and comfortable. The breakfast was good and well manage. And the housekeeper was very nice. Very convenient to the airport and surrounding areas. (Not real convenient to downtown, if you're not driving )Pool & gym are great features. The staff here and the shuttle driver went above and beyond for us. We would definitely come here again!!!

Good service

Wonderful place to stay. The bus service was great.

Airport Shuttle was no where around the location they were suppose to be. We talked to the driver multiple times and the airport shuttle crew also told the driver he was not in the right location because we were outside the door 2C for pickup. After over an hour of back n forth we had to take a Taxi that cost us $91... never again.

Value for money

Close to airport and shuttle service

Wonderful staff, breakfast was decent, coffee was awesome. They had an indoor pool with jacuzzi, not expecting that but definitely appreciated. Overall a wonderful experience

The airport shuttle is super helpful. They are on a predictable schedule and on time, which makes planning around them much easier.

Rooms were good!

Yes

The staff was great, the hotel was outdated, and the free breakfast tasted microwaved. But hey for the price I got the room for I can’t be too mad. Only real disappointment was the pool area that looks unkept. Not to mention it reeks of wet dog when you enter and no towels were available. I tired out the jacuzzi for 15mins I couldn’t stand the smell anymore

The staff was very helpful and professional.

I kept seeing centipedes all over while sleeping

It was a very bad experience I would rather have my money back

Very nice and helpful staff.

Everyone here was so nice and they had many breakfast options. The airport parking and airport shuttle were a great addition.The indoor pool with a heated hot tub looked very clean and nice. Shout out to the staff they were knowledgeable and friendly.

All is good

Overall excellent experience

The staff was very nice, the young receptionist was happy and energetic even when we checked in at midnight. The only suggestion I have is that the rooms had an smell like humidity. The rooms are clean but not a lot of lighting. For one night it was ok.

Room was wonderful. Staff was very helpful and kind. I went down for breakfast and the set up was really nice. I do not stay often at hotels, so this was pleasant.

Room had damaged walls, ratty furniture with cuts.

Excellent customer service. This is my second stay stay at country inn but the location is different. I am never disappointed staying here. The rooms are nice and clean. The only thing is I wish they had steaming services. I don't like the cable channels. I wish they had apps like the DoubleTree hotel.

There were 12 underage children in the pool and hot tub with no adults supervising. There was garbage and wet towels on the floor that were not picked up until the next day. I would never recommend this hotel. Plus, it was so cold and the front doors would not close in the lobby.

Room was clean. Very comfortable and quiet. Quick check in and friendly staff

Everything was terribly dirty. The elevator, room, bathroom, walls.. all need a good cleaning. There were large tears and stains on all the furniture. The breakfast was muffins, bagels and fruit. No juice, no hot food. The free shuttle to the airport was scary. We could see the spedomoter and he was doing 70 in a 35 weaving around people. Driver seemed angry. The only good thing about this hotel is the hotel staff are very friendly.

The room was not good.

Clean room

State fair this hotel was rundown and not kept up.

Close to my work and ORD.

The room was enjoyable,and the staff was respectful.

Good breakfast and fast check in and out.

Dirty

The front desk staff were very kind and helpful, that’s the only silver lining I could think of. We would never return to this hotel. I also got a bug bite in the middle of the night- I don’t think it was a bed bug- but still thumbs down for that.

Everyone was very sweet. I came in with my two kids, younger then ten, and my husband. I left my card in the car so I had to leave for a second. My husband as we were walking to the room went on to tell me how the nice man at the check in desk saw the kids staring at the pool and asked my husband if we would enjoy a room close to it. It was a small thing but my kids got even more pumped that we were so close to pool, only two doors down. We will definitely be going back just because of the kindness of the man at the desk.

Great breakfast and nice rooms

Very nice people .very accommodating and a excellent breakfast.very clean rooms.

No chair in room for desk, outlet was broken by desk. Room was dated and bathroom needs to be painted. Carpets are looking old.

The rooms tv was barely hanging on the wall and barley worked if you tried to turn it. the beds and pillows and very uncomfortable.

Nice staff awesome place

Great breakfast

Room is falling apart. Phone did not work. Staff were horrible. Did not provide extra towels. When I asked for them I was told “they will be coming”. Never came. Hot Tub water was green. Room needs serious work as well.

The staff was very nice. Some things that threw me off was having to pay $25 to check in early never have had to do that. Also the bath tub was chipping. Carpet looked dirty in the hall way and bedroom.

Yes fresh but i stayed there for six days and it was the same everyday. It got boring real quick.

I love the swimming pool.

It’s real clean

The room and bathroom could’ve been cleaner. The front desk staff is very helpful though. Plenty hot water for showering but pressure is somewhat low to medium. Be prepared to wait for shuttle. Waited over 40 minutes.

Shuttle was sitting there in plain site.

Everything is excellent

There were no paintings in the hotel room. Very strange. I felt like i was in a prison. All inn all i will be back. They are very friendly, helpful and made sure the breakfast item never ran out. I'll mention it again VERY wonderful staff.

- The entryway door to the room is difficult to open. You can’t simply turn the handle you have to pull the door before pushing it to get in. - There’s a loud tapping of water against the window sill when it rains that mashes it difficult to sleep. - There’s no proper ironing board in the room - The bathroom towel/toiletry rack is damaged and barely hanging from the wall. - Requiring to hold a button for 30-40 seconds to get water from the public fountain (as described on the sign) demands an inspection that’s ridiculous.

Property needs a makeover

Good support staff

Good location

The airport shuttle was easy to find. The hotel is 15 minutes away from the airport and is a convenient place to stop by if you have a connecting flight with over 10 hours of layover. The carpet in the lobby needs to be replaced and the wifi reception in the room can be way better.

Hotel was not clean. Room was gross: children’s drawings on walls/furniture, dirty floors, ripped cushions, outdated. The elevator smell was AWFUL. Breakfast was a typical hotel breakfast, with biscuits, sausage, waffles, cereal, etc.

Overall it wasn’t bad. I really liked the warm pool. It could use some updating in the rooms

The hotel smelled like mold and sweat , the carpets were dirty and so were the rooms . The elevator every night was disgustingly dirty . The room we were given smelled like sweat and mold . So did the hallways . The staff were friendly and nice .

Shuttle didnt have enough room and we had to wait while they called a taxi to come get us, room door didnt shut all the way and had to be lifted to close properly, about an hour and a half after we checked in we were in our room and the maid just opened the door ( No Knock) and came in to give us towels that were never asked for, got there at 4:30pm (After the 3:00pm check-in time) and had to wait to see if our room was ready, room had a funky smell that seemed to have been masked very heavily by cleaning supplies or air freshener and window was open. Breakfast had potential to be something but was not to pleasing. Was not as nice as pictures make it out to be. Will not be using that hotel again.

Well, I stayed here this weekend with my husband. Starting off with Saul g that we using stay at the holiday in next door but we wanted to give the country inn a try. We regretted that the second we walked in! We waited a a good 5 min until someone finally came to the front desk! Cool no issue! So we talk the front desk guy which I would hope has nothing to do with the conditions of this hotel! He gives us our room which was 116! It was on the first floor! It smelled like they have never changed the air filter, wet dog, and must! Probably MOLD! We could not believe that this hotel was right next to the very awesome hotel! We asked for a room exchange and they gave us the room right next to us 115! It also smelled bad but it wasn’t as bad considering it had vinyl floor! We deciding to stay and just open the window which completely aired out the whole room! Both rooms had couches with stains. I have pictures of proof is ever needed! Later our cards stopped working. 3 times we had to reactivate them! The last time, a different front desk guy told me it would be $50 to reactivate. I told him after so many inconveniences you want me to pay to get into my room that I payed for??? He apologized and reactivated my key! Later on Saturday, felt like a daycare! Why is there kids going up and down the elevator with no adults? Water everywhere from the going in and out the pool running around the halls. Anyway TERRIBLE ! Shut this place down please! It is ridiculous

Not good

Good overall gotel

Clean room, and perfect to get to the airport. Thay charged me an extra $50 dollars when I arrived

Good place

It is over priced , they catch you by free shuttle and free breakfast both not worth it as by taxi you vould reach a much better hotel than this…

It was a very busy weekend there and yet it not only looked clean, but smelled clean too. They could use more space for the continental breakfast area though. Overall it was good!

Staff was nice and allowed early check in

Everything!

room was horrible smelled so bad

I have many complaints I only stayed 1 night due to the smell in the room it smelled so bad like mold I went and bought incenses for the smell it did not help. I woke up with a stuffed nose it made my allergies flair up bad. I brought a friend who is very cold all the time she asked for an extra blanket we never got it . EVREY thing was moist the air the floors etc like water damage. The hot tub was cold like a pool. Also when you pull the sheets back the beds are dirty very disgusting! I was very disappointed.

The room had dirt and hair on the floor. The bathroom was old, outdated and scary. The water pressure was awful. The temperature of the room was either freezing or hot- the common room with the sofa had jo temperature control- had an oscillating fan hanging in the corner. The “blanket” on the bed was paper thin. The beds were beyond uncomfortable. The sofa pull out was basically a sheet over some springs- awful. The mini fridge decided to defrost and we woke up to a puddle of water. Parking - good luck- shared a lot with Holiday inn, so you had to walk to a neighboring lot to park. We left our room for 6 hours and utilized the DO NOT DISTURB sign, when we returned housekeeping had been in the room and an item of my sons had been knocked to the floor, partially under the bed and was broken. We still had over 8 hours until check out- but decided to check out early. We literally couldn’t take it anymore. We did not choose this hotel to use for airport/shuttle service. We were in the area for work and honestly this was a horrible experience.

Very clean, very helpful staff. Good breakfast( a buffet breakfast). It has a shuttle from airport. Nothing to complain about.

Shuttle to and from airport was great

It was convenient and peaceful.

One of the shuttle drivers was kinda rude, and the room had a small spider. Other than that, staff was very nice, other shuttle driver was more polite, and property looked pretty similar to the photos.

Yes the atay was perfect hot tub felt amazing . I did not use the shuttle the breakfast was also delightful

Very convenient last minute hotel because our flight was cancelled. Just 10 minutes from ORD. Free shuttle, just call the desk and get the code to request pickup. Free breakfast, room was clean and dated but for a quick stay, just right.

We never used the hot tub but the transportation back and forth to the airport and hotel was good

Perfect

Staff was really nice. No fee for early check in. Several restaurants in the area. Nice clean rooms

Staff was great! Very welcoming and friendly. The room was modern and very clean.

Everything was good

#

Room was clean. Furniture was ripped several places. Liked how it had another room with its own tv ans hide away bed/couch. Smelled like weed though coming into the hotel. Too many people in the pooll at the time we came. Place could use an update. Beds were comfy. Breakfast was good.

Pool area had hair everywhere. The room TVs weren't connect to the remotes which lead to hours before having access to them. The staff was helpful and the shuttle was extremely convenient!

The best breakfast I have ever had at a hotel but they need some better eating utensils.

Good

The hottub was not hot at all and the chemicals made my eyes burn. Breakfast was ok but potatoes were horrible

Very hospitable staff

Clean room. Breakfast was good and check in/ out was quick and efficient.

Filthy elevator, stinky pool

The room was so out of date. Very creepy. Smelled so bad! Felt so uncomfortable

Good breakfast

Clean

Gym was closed and under construction. Room was dirty with hair and some bodily fluid under the toilet lid. I about took the hide off from the underneath of my foot with the transition strip being pulled up from the floor going into the bathroom. Bed wasn’t too bad. Staff was friendly.

.

It was fine for a quick night before or after travel, but I had to change rooms due to locks not working. The 2nd room was visually clean, but not fresh smelling.

Average

My room was clean, spacious, and it was pretty quiet.I can't lie, I didn't hear any of my neighbors at al when I was in the room at nighttime. So for the price and what I actually booked it for, perfect. The staff was accommodating very kind, though I didn't need to communicate with them too much, they were very nice and helpful.

Airport shuttle service was horrible

The shuttle service is horrible, on the airport pick up they didn’t have available seats for us!! And that was after 40-45 minutes waiting outside!! Over that the driver was rude and disrespectful. On the next day the driver who should drop us off at the airport started running his mouth because the app doesn’t work and he made a U turn in the parking lot to pick us up, as soon as he ran his mouth I was ready to fight him so he shut his mouth and started apologizing. I don’t recommend this place, but if you did and choose it make sure you’re ready to fight and you could get arrested if they call the cops on you.

Airport shuttle,front desk staff all were extremely helpful. Room was clean and cozy

Did not like smell bad, rooms durty

I liked the property for value however could be more cleaner. I found my room to be quite damp and smelled weird if i didn’t keep tge AC on. Otherwise no other issues with the property and staff

The TV remotes were non-functional

Pool and hot tub dirty. Just seemed run down and dirty.

We had a really great stay! The bed was super comfortable, which we loved the most. The hotel and room were very clean, and overall it was much better than we expected. Included breakfast! A pleasant surprise!

Everything was great! Just one suggestion pool needs more maintence work! water was cloudy.

We had a wonderful stay. The front desk manager and team were very supportive and welcoming. The property and rooms were clean, and the food options were excellent. Staff went above and beyond to help us on several occasions. The complimentary shuttle service was very convenient—even after checkout, we could drop off family and return later to pick up our car. Overall, a clean and comfortable property with exceptional staff and great service.

Comfortable

Everything was good

Good value. Particularly nice breakfast buffet.

Priced right

Lots of small repairs needed in rooms and entry of hotel. Pipes making weird noises and shaking. Front desk folks could be a lot more “customer service oriented.” Nobody would ask the loud weed smokers, right at the front doors, to move or stop.

The hot tub was barely warm. Not hot.

Weird room set up. Poorly lit rooms. Comfy bed, room itself was clean, but halls were dingy and poorly lit. Not bad for a place to sleep. Decent breakfast

The most terrible hotel I’ve ever been to. The entire floor of the hotel seems it has never been cleaned. I’ve never seen any disgusting hotel floor like this place. It rather looks like a cheap apartment than a hotel.

Great

Yellow last time I seen it

Very nice staff

There was damage to the wall and some of the furniture. The air conditioning didn’t work great because of the set up of the rooms.

The room was dirty! The lobby,stairs and elevator dirty. No where to hang towels in the bathroom.you could tell the owners only money driven.

No comments

My room was spotless and I never ran out towels. I totally feel waking up to a homemade breakfast after not having a home cooked in so long made me feel energized and cared for and got me ready for the day.

It was fine. Seemed expensive for value received. Staff was nice.

Staff were friendly but the hallways and room smelled like pot and mothballs. Evertime the air turned on it was a waft of old cigarette smoke.. hot tub worked but was Luke warm.

Home

The couch in the room was ripped and overall it didn't look well maintained. When the jets on the hot tub was turned on all of our eye started burning :(

The room was dirty, water was leaking. Hair everywhere. Was definitely not forth the money will never stay here again.

The room we stayed in was clean and the staff was very friendly. Overall, the hotel could use some updates

Cancelled my whole reservation even though I called confirming earlier in the day. When I called to question it they stated “we don’t have a room for you” & hung up

Still have not gotten my deposit. I live in Canada, now I have to make long distances calls for something so unnecessary. Also the key cards are very sensitive. If you have an early morning flight do not depend on the shuttle. The earliest they’ll leave is 7 am and we missed our flight

Staff very helpful. Breakfast great and very clean around eating area

The room had holes in the walls and ceiling that were patched but not finished. The pull out couch had tares and was dirty

Great Staff and Clean

Great

Front desk super Rude , place is super Old and The smell !!!! Don’t GO There

Weird smell at the room, no soap to wash your hands, noisy a/c unit

The staff were friendly and helpful and the property was well maintained. The breakfast was the best that we had on the 4 day road trip. It was a great value for the price.

Gross didn’t even eat the breakfast looked like dog food & the hottub don’t even go in! Looks like you’ll get an infection

Somehow this hotel scans airline trips and sends out information to trick end users into a confirmation. My wife has never booked on hotels.com for this location and has already refuted all charges. I never stayed at that location either because she booked the Hyatt place. Unbelievable service at the counter which makes me wonder why we would ever use hotels.com again. Did not have food or bed

Good

nice place to stay with children

staff are friendly best place to stay with small children the place has warm pool and clean hot tub my kids and loved the place

Upon arrival, a sketchy group of individuals were hanging around outside the hotel. I was scared to leave my Uber. The attendant was sleeping when I arrived. The hallways were very rundown and noisy. The room was extremely rundown. Things had lots of wear and looks grubby. There were people seemingly staying here long term - as in living here. The wifi didn’t work whatsoever. I would not recommend.

We stayed a few days here during our trip to Chicago which worked great! We didn’t want to deal with Chicago traffic so used uber some of the days to get to downtown ($35 one way/ 1 hour trip) and other days utilized the free shuttle to get to airport which was easy to access the CTA ($5 all day use) to downtown. The staff was very helpful and friendly, felt like “ home”. Hot tub was very hot which was nice and pool water was slightly warm which felt amazing! Also only 20-25 minutes drive from medieval times and Lego land.

Front desk was very friendly and room was very spacious and clean on arrival. Lots of breakfast options and things are refilled when they run out. Breakfast area got a little crowded around 9am but the food was good.

Friendly

It was nice n quiet... nice pool and spa

Excellent staff

Newly updated location.

Great service

Limited food options, heavy smell of marijuana,

I didn’t like the cleanliness of the place it didn’t feel clean. Also it felt like unsafe and the people I saw weren’t upper level for the price you pay. There are far nicer hotels. The room was spacious the one I got . I liked the living room

Hot tub

Mold in workout ceiling

Negatives: We walked in to NO a/c on and a heavy scented cleaning smell. The a/c worked great in our room after a few hours but that was it. Even with the door open, the front room (where our kids were) didn't go below 75⁰ and that is being generous. Our bathroom was the same temp. The pool room was easily 80⁰. Just walking into the pool your eyes started burning from the chlorine. The hot tub jets were messed up and had water spraying all over. The breakfast would have been okay but they were out of just about everything at 7:30 on Saturday morning and they have you crammed in there. The elevator needs some work also. Everyplace in there smelled like weed. The restrooms downstairs were about 80⁰. The positives: The AC worked well in our room. The shower pressure was good. If stocked, the breakfast would have had biscuits and gravy, sausage, eggs, waffles, fruit and all the other basics. The cost was appropriate. Convenient location and it seemed to be a good neighborhood. Good food nearby. It was an okay stay but for the price, I would have preferred working AC and a better pool and breakfast set up.

I like te shows clean pools

Been a few years since we’ve come. And this will be our last stay as it seems things have gone downhill. The check in process was okay. Quick. Friendly. However once you get to the room…. Bathroom door doesn’t close, no toilet paper, the carpet is wet in large spots and it smelled like mildew. Was under the impression that there would be an extra pullout couch but there was not. The pool was okay. Hot tub had questionable debris. I didn’t like that guests with shoes on had to walk through the pool area to get to the back “deck” area- this made the floors disgusting with whatever people tracked in and then it would get into the water from people walking through the same areas to get in and out of the pool. The breakfast area was SO cramped and crowded. There was not enough seating for the amount of guests staying and you really couldn’t eat in the bedrooms because there was no space. Just overall disappointed with the stay this time. Will find somewhere new when visiting next time unfortunately.

This hotel is TRASH! DIRTY! DUSTY! The carpet is filthy… downstairs upstairs in the rooms This hotel deserves to be rated at a -0 out of 5!

I wish I could post pictures!

The room was clean. The staff was great and helped us with the morning shuttle to the airport.

Place was kinda grubby. Hot tub was freezing. Staff was very nice. Great air port shuttle. Breakfast was basic but good

The room had a musty smell,wasn’t very clean ,no smart tv .there was a clicking noise coming from one of the outlets had to unplug the device,was not worth the price

The room was dirty and worn down. The chair in the room had some substance on it we couldn’t even use it. They canceled our booking and gave the room away and we had to get another room with only one bed. The pull out couch was a death trap. Never will stay there again.

Had to take a taxi and it cost me $35. The hotel is not close to Chicago O’hare and don’t count on the shuttle service. There was a smell at the reception area and the common areas. But thank God not inside the room.

Our room was decent, but I notice after a few days I had flea bites on my legs. The pool area is nice but needs air conditioning , was very hot. Our door would not work, it was annoying. Lots of construction in the building as they are trying to make improvements, thats good.

The room we were given was slapped together from being a storage room. Bad ventilation, very humid and smelly inside it. Next to the pool so it was getting environmental spill from that. The recent construction on the room meant poor molding, cracks in the walls, crappy paint job. Only fluorescent light bulbs and some light switches did not work. Not a fun stay at all and I paid $350 for it. Want my money back.

It’s an older hotel but clean, beds were comfortable, the staff was friendly and breakfast was good. Our room was on the backside with a view of a local golf course.

Great staff, easy airport shuttle and the breakfast was great.

The pictures make it look great but the elevator smelled like mold, the hallway smelled and the carpet was stained and dirty. There were holes in the bathroom wall and the sink was slow draining. Very run down compared to the pictures. The beds were nice but absolutely not worth $240 a night and couldn’t get a refund to change hotels once checked in

This is an airport hotel and that's just what I needed coming in quite late before a short road trip for a meeting the next morning, so my expectations weren't high to begin with. Even still, this property is showing its age. My check in experience was not great, the room was barely comfortable, I stood on a towel to take a shower because the bathroom grossed me out. It was "clean" but when something is this old, there is only so much that can be done. Some things in the room had been updated, so it seems like efforts are being made, but this place was a little icky. If these kinds of things don't bother you, and you're looking for a close, "cheap" place to stay near O'Hare, this might still be for you.

It was noisy. Otherwise, everything else was good.

Nice place, basic but comfortable, friendly staff and solid breakfast!

They sent a text saying ask for anything you need. I sent the text saying our room was completely out of the body wash that they provided in the shower, they never filled it and it was a hot and humid muggy week in Chicago and we needed to shower daily. So having to use bar soap and shampoo to wash our skin really sucked.

Nice staff