Red Roof Inn Plus Baltimore-Washington DC/BWI Airport

Would not recommend staying there. Black mold on shower floor and the room air conditioner was leaking on the floor.

This place was horrible. Room smelled like an ashtray. Bedding had cigarette burns on it. Nothing in the room. No fridge, no microwave. Minimum towels. Noise and commotion all night. Door was broken and wouldn’t close right. Police activity. Would not recommend

The staff here was amazing. Also super clean rooms. I was very impressed! Thank you!

Disappointing

Great value Na

Great price NA

Exceptional

Nothing I liked nothing. Stay somewhere else this one is in a bad area, bad people outside as well

After returning home, it took days for the sleepy feeling to wear off. Every patron looked dirty and questionable. I wish I could get my money back. The bed was comfortable. Don’t stay there.

What’s terrible no soap all broken down. The lock on the door did not work. Staff not helpful impression they didn’t want to be there.

The noise that was coming from outside

It was very clean on the inside The noise that was coming from outside

Nice

It was close to the Rental Car place

It was close to the...

This is Mr Butler from DC the night manager is always courteous professional even at those late hours he's the goat 🐐

The location was great. Very affordable price. No pet fee. For as busy as the hotel was it wasn’t loud or noisy. Everything could have been cleaner. Items need to fixed such as the room hairdryer and shower faucet handle.

The location was great. Very affordable price. No pet fee. For as busy as the hotel was it wasn’t loud or noisy. Everything could have been cleaner. Items need to fixed such as the room hairdryer and shower faucet handle.

Poor shower pressure. And pretty well sleep overnight

Property was not well maintained. Rooms have very strong and uncomfortable smells of perfumes. Services for guests were very limited. Air condition units were not properly cleaned and maintained. Staff were not very polite and professional. Some have serious language barriers. Lots of noise and smell of tobacco around the compound.

We booked online and asked them if it would be okay if we arrived at 9:00PM and they said that would be okay. Then when we arrived at the time we said we would get there, they said they were all booked up and they had given our room to someone else. We arrived when we said we would arrive and they were informed and approved our 9:00 PM arrival; yet still gave our room to another without telling us until we got there. : (

We booked online and asked them if it would be okay if we arrived at 9:00PM and they said that would be okay. Then when we arrived at the time we said we would get there, they said they were all booked up and they had given our room to someone else. We arrived when we said we would arrive and they were informed and approved our 9:00 PM arrival; yet still gave our room to another without telling us until we got there. : (

everything its a hidden gem wit no extra fee's

everything its a hidden gem wit no extra fee's

Pretty clean . Quiet will stay again

Paid for premium king suite. There was no soap, shampoo, etc in the available containers in shower or next to sink. The premium was supposed to have upgraded bedding and snacks, which was also not provided. There was an accessible shower sprayer that fell from the shower wall due to a rusted bolt. The shower curtain also would not stay closed due to the shower rod almost being detached from wall. No power access on one side of bed. Strong smell of pot everywhere.

Room was not cleaned. Trash and used snack bags in dresser drawer. Toilet poorly functioning. Didn’t flush well. Room had an odd smell on arrival, as if damp.

Rooms have thin walls and easy to hear others next door or people outside. Rooms are a bit under cared for as far as furniture quality but the rooms are clean and you can smell the cleaning chemicals at times.

Everybody was friendly and nice Nice clean room

Nice clean room

Bad

It was ok. The place looks a bit run down, but it was clean. The staff was cordial and professional.

We stayed one night at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport before heading out on our cruise. Overall, I’d rate it a 3 out of 5. The room itself was very basic—nothing stood out as problematic, but the entire property has a somewhat run-down feel. It’s not a place you’d choose for comfort or amenities, just functionality. One thing to note: there is no on-site food option—no restaurant, bar, or even a simple breakfast setup. We had to order delivery and ultimately ended up going to a nearby hotel just to sit down and have a proper meal, which wasn’t ideal after traveling. Service was inconsistent. My husband was given complimentary bottled water at the front desk, but when I went later, a different staff member told me I’d need to purchase water from a vending machine. That lack of consistency didn’t leave a great impression. The outdoor walkways were also covered in petals from nearby trees, and it didn’t appear that they were being maintained or cleaned regularly. That said, if you just need a place to sleep for a night before catching a flight or cruise, it does the job. For anything longer than 24 hours, I’d recommend looking elsewhere.

Location

Location

Estuvo bien solo mejorar el aire acondicionado.

Everything is good, I have nothing bad to say.

I read the reviews before I booked the hotel and I thought it would be okay for a quick overnight pit stop before we met with friends in Baltimore. I thought the "Plus" on the hotel made it a little better than the regular Inn. Uhmmm...no. From the people smoking and drinking in the parking lot, the trash and pee on the steps leading to the rooms. To the room having such dim lighting that you thought they were trying to hide a dead body. My husband immediately said this is not the caliber of places we normally stay and said it looked like it had roaches. I told him the reviews were good and it's just a quick stay but we were uncomfortable all night. The tub was dirty (it looked like someone tried to clean it though), the water drained slower than molasses. There was a gap between on the door and I believe that's where the roach came crawling in the next morning and almost scared me half to death when it ran across the wall. The lady at the front desk was nice and friendly but that's the only positive thing I can say about this place. I would sleep in my car before I slept here again. Just my opinion. Other people may love it but it didn't work for us. My 10yr old son rated it a 0 out of 5 stars. We checked out before check-out time because after I saw that roach, we hauled out of there.

This hotel is extremely nice and clean

Note: people do smoke in rooms and it can come through the vents and make your room smell. I just told front desk and they made note of it in their system so that I wouldn’t be accused of smoking!

My stay was short and sweet at the Red Roof Inn at BWI. The property could use some repairs and I got what I paid for. I wouldn’t stay again.

It was ok

Holes in the walls no soap clogged sink. Lights not working noisy neighbors and unclean rooms. Instead of red roof plus it was a minus

Average

It’s ok stay

Air conditioning work effective and parking was easy and safe.

The hotel exterior is fairly maintained. The trash cans were overflowing, with garbage thrown around. The elevator, servicing the 3 floors, was broken. The room, while neat, clean and organized was quite dated with old, worn furnishings. The lighting was sparse and dim, the room needed painting, and the toilet was juvenile-size very low to the floor. The door night security latch was broken off, csusing me to block the door with a chair and my luggage. Finally, there were folk hanging outside on the parking lot whom looked of suspect character. I made a mistake in choosing this place for a one night stay, horribly regret it, and will never repeat.

Room was in poor condition, lighting fixtures falling off the wall mold in shower clogged toilet and sink STAYED BECAUSE I HAD NO OPTION FLIHHT WAS AT 4 am

Good

Very Good service

There was a literal condom left in my hotel room when i checked in

It was dingy but mostly clean.

Staff friendly Room clean but peeling paint, faucet detached on sink, shower peeling

Great stay, quiet, comfortable, great shower heat.... I enjoy staying here despite being miles from Baltimore... I shall return😁

Our flight was delayed so we got in super late but Joe was there with a smile on his face waiting to check us in!

Wonderful

Nothing special but it was great for a last min place to sleep when my flight was cancelled.

T

A little surprised there wasnt a microwave or mini fridge in the single bed room. I guess thats only for double bed rooms. I had asked for towels after checkin 3 times that night and didnt get them. Asked again the following day and got them. Room was clean. Phone didnt work at first. Checked the cords and had to plug in the phone jack all the way. Bed was very comfortable. Odd though there was only 3 pillows. Usually theres 4 at hotels when have a king size bed.

They stress that there is a no smoking policy, but it seems not to be enforced as much as they say. The room below us had the smell of weed traveling up into our room. As we were leaving the property, that specific room's door was briefly upon and we were hit with a pungent smell of weed. So, keep that in mind if you plan to stay here with any children.

Red Roof is my go-to no-frills airport overnighter

I didn't stay there. I slept in the airport floor and still got debited. Expedia said i wouldn't be charged for making reservation until check-in is confirmed.

It was good for a nights stay

Clean room. Hand soap was out, but everything else was great.

Clean, easy check in process, quiet.

The room was terrible. The heat didn’t work so we were freezing all night, the sink to brush your teeth didn’t drain, their was hair all in the shower, crumbs on the floor, black spots in the bed , blood behind the nightstand . By far worst hotel I’ve ever stayed in. If I could give negative stars I would most definitely not recommend staying

A nice hotel

The staff is always amazing and accommodating

Good place friendly staff

The room was fantastic service always great

The rooms smelled like smoke. We were exhausted and not willing to fight for a different room.

Muy limpio y bien ubicado. Buenas camas!

I loved my stay other than trying to walk on the snow ... it should have been shoveled. But other than that it was quite. And i was happy

Always great to stay

Comfort of the room

Eh, it was a very basic establishment, absolutely no frills.

Great

We needed a clean, safe, economical, comfortable place to stay the night before a flight. Red Roof fit the bill perfectly.

Great front desk was very kind and knowledgeable. Other than that hotel room is good for a couple hours stay … sheets were clean, heater was old so it wasn’t working properly. No fridge , microwave, nor breakfast. Just a motel that does the job. The snow storm had made parking really really difficult especially when you can’t find a lot, Parking spaces is limited. So if it wasn’t the snowstorm and heat issues, I would give it another star, but would I return not likely. It’s outdated.

It was clean, access to Netflix and YouTube on the tv

This is very much a budget property and a motel at best with outside-only access to the rooms, which can feel a little sketchy. The elevator to the floors was really run down. The room itself was clean enough, but it was also worn. It did the job to sleep one night before catching a flight, but I wish I paid $10 more for a regular hotel. The front desk attendant was delightful, and it wasn't terrible, but I wish the overall rating reflected the kind of property it was when I was making my decision. If you're ok with a motel, this will work, but I was expecting a regular hotel.

Yes

Everything was nice, clean, and the staff was friendly

Great front desk

Clean room. Friendly staff as always. Had a pleasant time.

The people in the room next to me argued all night. They gave me a handicapped room with a broke shower head and the phone light blinked all night. Had to cover it with a towel

The staff was courteous. The room was clean. Check-in was simple. Had a great experience

Dirty

Every thing was good but saw a bug in bathroom

The heat was very limited in the room

Ac rarely ever works.

Great stay

It is a creepy rundown motel with no warmth. Within the first minute of arriving to my room I saw two cockroaches in the bathtub. I know crickets, I know cockroaches. These were roaches. Gross stains on the walls and tub. I booked a non-smoking room and this room smelled like my great grandma’s house, where she smoked inside for years. It triggered my asthma to the point I needed to use my inhaler. It was supposed to be a “premium” room, which promised upgraded bedding and snacks. There were no snacks just an instant coffee packet. I arrived at 1:30am (delayed flight) and was checking into the Holiday Inn next door by 2am.

For the

Great Staff! Large Bed!

I had called in advance to be sure I could park my car and short stay. I did this very early. All was confirmed. However when I arrived to check in, and asked about the shuttle, after carrying my luggage up steps as there are no ramps, she said oh we don’t have the shuttle anymore. You can park but must figure out how to get to the airport yourself. I went to the cleaner Windham next door and yes parking was even cheaper and it was cleaner and they had coffee available etc.

The stay was awesome. It was a SISTER TRIP and much needed. Most of the comforts of home but not home. The clerk ( she had locs) was AMAZING. My only complaint us can we get some REAL TV STATIONS

Worthwhile booking. Clean, up to date room atmosphere, nice amenities available

Staff was friendly, close to airport.

Staff was friendly, close to airport.

Room not well maintained, Found electrical issues and hot water lacking in the shower that concerned me. Small space for my wife and I. Ok if traveling one day for business

Great staff, always helpful and ver accommodating. I have to stay there on Thursday evenings and on 11/13 I accidentally booked the room twice. Girl at front desk said she took care of it. However 2 weeks later charge was still on my account. When I came to stay on 12/4 I explained to another girl what happened. She looked it up and immediately took care of it. Great customer service.

Good

Clean room, peaceful area, access to food, pretty decent room for what you pay for

Room was clean and location was quiet. Staff was friendly.

Ok

There was no hot water. The bathroom was dirty. The toilet seat was loose I've stayed here before without any issues, but I paid for two nights and only stayed one. The overall appearance is dirty and recks of weed. Never EVER, again

Easy check in, clean and comfortable.

Just a lot of dog poop around- I stepped in some the outside could be kept up more but the room was great so I have no complaints!

Dirty and nothing worked, from lamps to microwave and fridge. They did finally get the fridge working. The desk people were horrible, I don’t know why it took so long with no one in front of us! Very disappointed!

The staff was courteous. The heater didn't work. There should be either a small fridge or a microwave in the room.

Yes

Helpful and friendly staff. Room was clean. Delightful stay as I have had many times staying here. No Complaints.

It has been a nice stay as always

Yes

There were some minor issues but overall I enjoyed my stay. Staff is really nice and helpful.

shat

Room upgrades bathroom upgrades furniture and electronic upgrades tv phone, get smart tvs more room outlets update them update appliances better quality linen, increase bathroom size, check plumbing toilet hard to flush had to hold the handle complete bathroom make over

Yes to both questions, was a little apprehensive walking to room, as it was night time and not indoors. I haven't been in this style for many years alone.

Room was clean

The maid assigned to my room was so nice and helpful. The grounds were spotless.

A lot of drugs and hookers

I have used this property in the past because of its closeness to BWI and the Hotel Shuttle. Upon arrival I'm told the shuttle has been canceled. Then there's the questionable types wandering the property at 4am while I'm trying to get to the airport. Place has gone down hill.

building and parking needs more brighter lighting .

Clean rooms

Staff and clean room

Tienen que hacerle mantenimiento a los enchufes la mayoría están dañados!! A lo conectores muy mal

Parking ample

Waited over 35 mins for staff to appear in locked office, with another guest who'd been waiting for 15 mins already after being checked in and given a key to a room that was already occupied! I was checked in, finally, walked to my room at the back of property and saw about 6 obvious prostitutes going from room to room...I left. Did not trust cleanliness or safety of the property. Sometimes you get what you pay for. Used to be a big Red Roof fan -- brand has gone WAY downhill. Stay somewhere else.

There are fancier properties around, but if you are looking for clean and cheap, you cannot go wrong with this location. The maid service is top notch and I even tipped them because they work so hard...

Dirtiest hotel I’ve ever been too. Not safe. And they said I smoked in the room when I’m not even a smoker. Whole room smelled like human feices from the bathroom (handicapped) room

The room looked clean from afar. There were hairs on toilet seat, and the bathroom had a lot of cracks that needed to be sealed. I killed a huge spider in the tub and another one got away through a crack. There was no hand soap in the dispenser or no bars of soap to wash hands. Also, I got to the lobby at 215 to see if early check in was available. It wasn’t which was fine. I came back at 3:00 sharp and still nothing was available. I had to wait and there was no type of urgency or care that it was a lobby full of travelers that had reservations and no available rooms at check in. Why allow a reservation if nothing is available? Why is nothing available when check out is at 11am? I had somewhere to be and knew I wouldn’t need the room other than somewhere to lay my head so I guess the saying, you get what you pay for applies.

Great

I had an enjoyable time

La ubicación es excelente !! Lo que están dañado son los enchufes la mayoría no funcionan !! Deberían hacer mantenimiento a los enchufes !!

I was not impress with this time I was at the red roofs the staff not friendly seem like they don’t care. You’re just a number I don’t think I will be back.

ok

This was a pleasant and very affordable stay. The bed linen was very comfortable as was the bed. I would not hesitate to stay again when shopping for a budget friendly hotel near the airport.

It was ok for 1 night.

Great

I traveled from Toronto and arrived at the hotel around 11:30 p.m. on Saturday, October 11, after a 10-hour drive. Upon checking in, my wife went to take a shower and discovered the bathroom drain was completely clogged with hair and soap residue. I immediately informed the front desk staff on duty, but instead of offering assistance or an apology, I was told, “You can leave if you want to.” At that hour, the night before a Ravens game, no other hotels in the area had availability — leaving us with no realistic alternative but to stay. The room itself was dusty and had a strong odor, as if someone had recently smoked in it. For the price and reputation of this property, this experience was extremely disappointing. After such a long drive, we expected at the very least a clean room and a courteous response to a valid concern. I hope management takes this feedback seriously to ensure that future guests receive better care and basic cleanliness standards are upheld.

Very nice and comfortable

Convenient location

It’s ok

The room was clean, staff was very accommodating, temperature in room was great, water pressure good. I like how the sink was outside the bathroom so someone could be bathing & using toilet in private, and someone could be getting dressed, drying hair, putting on makeup privately as well. It was nice having a microwave where the ice machine was located. The area was quiet. The drawers in the nightstand and dresser were a little damaged and were unable to be used. I will stay here again.

Drove 7 hours- About 8pm I received a call from Sonesta and was told they overbooked so I did t have a room!!!!!!! I called and text Hotels . Com for help. I’m a “so-called” GOLD member- couldn not talk to a real person!! Just a virtual. Gave me no help

This motel takes budget to a new level. They've discontinued airport shuttles. No breakfast. No housekeeping during a 3 day stay. No breakfast, very limited vending, no food nearby. Had to go to the desk and ask just to get coffee for the in room coffeemaker. I got the premium room. Bed was comfortable, and quiet enough to sleep. I wouldn't stay here again.

It was ok didn't like the fact i didn't have microwave

Room was clean and safe

Unknown white crunchy substance on bedskirt. AC stopped working in the middle of the night, even after turning the unit down to 60. We eventually changed the AC to fan and it turned back on. The elevator smelled terribly of cigarette smoke.

Everything was great from my standing nice staff at the desk no problem none whatsoever

Bath area needs some remodeling. Rest of the room was reasonably nice. Glad that i could arrange for a late check in. Parking was available. Check in was quick and easy. I've only been here for about an hour but it seems quiet so far.

Room was clean and comfy!

had such a great experience checking in thanks to the wonderful lady at the front desk! I didn’t catch her name, but she was incredibly kind and welcoming. She made me feel comfortable and valued from the moment I arrived, which really set the tone for my entire stay. You can tell she genuinely cares about guests and takes pride in her work. People like her make a huge difference—she definitely deserves a raise and recognition for her outstanding service!

Clean, great staff

Plus, it is listed as a 100% smoke free location and the reality is far from that as multiple people kept smoking around the place and the smell gets into the room and nothing is done about it.

Room was clean. Stairs and breezeway not as well kept. Older property re-done

Better than expected, but the room I got was different than the photos.

The upgraded rooms are the way to go here. Clean room and clean bedding as well. Enjoyed my stay there. Staff was great as well. Definitely am staying there again.

We arrived with low expectations and the room was better then what we expected. The room had a smokey scent. Not sure if it's due to deodorizer they use. We tried to get another room but it was all booked up. The room had what we needed. A fridge and comfy beds. The person at the front desk (I didn't get her name) was very kind and made check in really easy.

Outdated

AC worked great, room was clean

The room had a bad odor and smelled like mildew and felt damp, and the tub was badly stained, this was considered the premier upgraded room. I was switched to another room that staff checked first and said everything was okay to go into that one and it smelled like wet dog and the tub was worse along with the bathroom floor and stain on the bed sheet! I was told that I would be contacted by a manager regarding needing the room switched and a price adjustment would be applied. After being in the second room I checked out early and informed front desk staff of the issues along with showing pictures and was told I need to call the manager to be refunded! I would never stay there

Nice initial appearance. However, all the electricity in the room (e.g. for phone, refrigerator) had been cut off. Too much dog poop left on grass. Owners were responsible for picking it up but, evidently, they were so entitled that they just left it in the grass. Yes, there were plenty of receptacles for making a deposit. Convenient to airport.

like at all

it was inexpensive and somewhat convenient to the Main area….

Very pleasant experience.

Staff was very friendly. This hotel is much nicer inside than expected from viewing the outside. Was a good choice for a quick overnight before an early flight out. Just wanted clean and safe and it provided that.

Clean, nice staff and good in between places location.

Room was comfortable. The area wasn’t

I was given room which not clean, weight towels were lying and no sheet on bed. Then shifted to other room.

We payed for late 2pm checkout and they came banging on our door at 11 waking us up we fell back

Great

Most of the furniture in my room was damaged, warped and peeling. The mattress and pillows were incredibly lumpy. To top it off, the shuttle to the airport was at least 10 minutes late (I gave up and got a Lyft)

I’ve stayed at this particular property many times over the past five years sometimes good sometimes not so good. This time upon check-in, I discovered that the room was not very clean, some of the lights weren’t working, the refrigerator was not chilling, the toilet kept running and running, and the outlets that were inside of the nightstand between the two beds actually sizzled and made gurgling sounds. I notified the front desk and because it was so late at night I said it was fine for the night, but could they please have Housekeeping in the next day and maintenance, especially for the things that I paid for the upgraded room for and wasn’t receiving. They they said they would take care of it, but certainly weren’t very concerned. I had to prompt to make sure that they wrote down what was wrong and when I got back from work that day, only the housekeeping portion has been addressed. For the next few days till the end of my stay, the other items were never fixed and no compensation no direct care nothing was forthcoming. Even when I checked out and said hey, these things weren’t dealt with the girl said yep. So I can definitely say there was a certain lack of care and expect some compensation or something.

.

H

There were bugs in the room

No hot water

Good place to park your head if you’re going to a game

W

Didn’t feel safe.

Horrible experience it’s was 90 degrees and the a/c was broke also the room had burn marks and smelled like cigarettes. Also the staff was rude and didn’t want to change my sheets and towels after a 3 day stay. I will not stay here again would not recommend to a friend or family member

Efficient

Unfortunately, the room smelled like someone just smoked a pack of cigarettes (despite no smoking signs all throughout the property).

Great stay

Close to the airport and great rate

Great

Nice stay

Arrived at night, reception was poor and a little unhelpful. Left in the morning, checkout went smoothly.

Rude desk person. Charged $50.00 unexpected fee. Found broken glass crack pipe in chair. 10 year old son cut his finger on it. Dirty room. Noisy. Suspicious people walking around in the late night.

The room itself wasn't visibly unkempt, but the area itself was

Suuuuuuuucks

Air conditioner front fell off and all the staff did was slap it back on. Room smelled gross. Bathroom was dirty.

Good for the price. Early flight, perfect location to return rental and catch early flight.

Great value hotel with easy parking! However, do not expect to get a earlier checkin than 3 p.m.

Would like to at least had a refrigerator in the room to keep drinks cold. A microwave would have been an extra bonus. Especially when traveling for business. It would have made it more convenient.

A1

It was in the middle of a sex trafficking zone. So that was extremely uncomfortable to drive to after reading the reviews and it said nothing about it

Not clean

Rugs and the room were not clean. Dusty as well. I felt itchy the entire stay. I did check the bed for bed bugs and didnt see anything alarming but still suspicious. Vending machine were out of order. Ice from ice maker was brown. M

The room was comfortable but the room felt wet. The air conditioner was hard to figure out and we only had two towels even though there was four of us. Three out of the four outlets worked. There was hair on the towel that was not mine.

Overall the plus for the property was the staff, but if you see the amenities nothing for the price, not even basic hand soap dirty coffee machine

Was unaware of the deposit required so we weren't allowed to stay

Appreciate the sea staying up so late arrival 1230am and departure 509am

Good Value

For an economy choice it was fine other than there was lingering cigarette smell. Which drives my wife to distraction.

Spacious parking

It was good but smelled like cigarettes

The check in experience was good but the smell of the room was bad like someone was just smoking in there

Got a premium room that was supposed to have snacks but they were not there and there was not a desk chair for use of the desk. When the desk was notified they said they would send them up and they never arrived. Room next to ours was being noisy and smoking weed(which is not allowed in rooms, balconies, or sidewalks) causing my room to stink. When i called the desk they said they would take care of it but nothing was done. Have been staying here on a regular basis but no more they have lost my business.

It was by the time I got there. I didn’t think anyone would be at the desk and thankfully there was. I forgot her name, she was wonderful.

Quick easy check in. Room bathroom door wouldn’t shut…hair in tub from previous person…woke up with floor wet from AC unit

Just awesome

Great

Great staff great location everything a short drive

Staff was great when checking in.

Every other Red Roof Inn I have stayed has been renovated and updated, this one has not. Really felt more like a Motel 6 or Super 8

Bathroom was terrible

We turned our AC down to 60 in the room never really got cold. The TV was almost impossible to change the channel and I never could change the volume. I don’t enjoy paying to sweat all night. Not acceptable. The staff is friendly but I wouldn’t stay here again most likely.

I despise non smoking rooms

The Airport Shuttle dropped me at the entrance to the front desk. There are seven steps you have to go up to get to the entrance. There is no ramp.

The staffs were remarkable, verh nice and professional.

Very neat to the airport, free shuttle. However may need updating

The room stunk like stale cigarettes. Room was ghetto as hell, fealt unsafe.

I didn't like the fact I had to get my room card reactivated several times and the fact that they have smart TV in some rooms but you can't use the apps installed on the remote or TV

This was a one night stay and the room was very nice and clean. It was very relaxing but the TV remote barely worked. The bed was clean and comfortable.

Good

They need a plumber in room 141 because the shower head at the wall leaks and the toilet doesn’t stop running. The tub could use better cleaning. The dispensers don’t work that great either in the shower.

It was cool, could have been a little more upscale

Had to stay here due to Southwest canceling flight. Lady that drove shuttle was very kind. Hotel AC units are noisy and the toilet ran every other minute loudly and I could not sleep whatsoever.

Room had a terrible Oder

The door frame had been repaired and did not give me any confidence that if someone tried to get in the door would hold. There was no refrigerator and no microwave. There was no bar soap.

The beds are terrible on your back.

n/a

Bed was so bad I would appreciate if I get the refund I had lot of pain in my back and kids also had pain in the morning

I had stain on my pillows and sheets and would like a refund

Staff was friendly. Rooms are clean!

The bad…not as clean as we would like, condensation from the A/C unit had the floor damp and unfortunately I saw a roach. Just can’t recommend even with the positives.

Very stinky room

Room was good we got handicap room with handicap parking directly in front of room but could never park there parking lot crazy with to many work vehicles no spots to park close. Woke up 1st morning to trash thrown in back of our truck from people outside our room all night partying and being loud. They dont bring clean towels to your room on 2nd day. All night and day all ya heard was loud Spanish music playing and lots of people sitting outside. Was ok for the money but was def catered more to people living there long term it seemed.

2. Missing pijama or towel hanger in the bathroom door. 3. Only gave us one key, we locked it in bedroom and the other one was cancelled and could not use. Otherwise, the room was clean, the coffee machine worked. But no plug in a convenient area. Thank you!

Very good value, and the shuttle will pick you up from airport and drop you off. Evening drivers are the best.

-I was uneasy with the area. I never had an incident but also felt uneasy - cockroach in room!! Only saw one but, as they say, where there is one….. - room had an odd odor. Perhaps from the years they allowed smoking? Not sure. Some positives: quick, polite check in Comfortable bed (I selected premium) Hot af water!!! In a pinch I could stay again but never bring my wife and kids. I’ll most likely spend the extra money for safer spot

The A/C unit in the

I’ve never been so scared staying at this hotel . Ready to go to bed and a knock came telling me that there’s somebody else assigned in my room but eventually they got it straightened out . There was this guy that just appeared from nowhere and when I asked the desk, they have no idea who that man was .

Easy. Shuttle was perfect

Well located in a very quiet place. Donald, thank you for the great service provided.

It is a getto fabulous