Hampton Inn Baltimore/White Marsh

Bad

Passable

Pleasant

Exceptional

Good breakfast, room was clean, plenty of places to eat in the area. The bath tub faucet did not entirely shutoff and dripped all night long.

Good Nothing

Very good

Good

Disappointing

Superb

The room 135 is needing a modern refresh. Otherwise I enjoyed the stay

It was really shabby and gross. Not worth the rates for sure. The ac didn't work anywhere except the rooms. Absolutely disgusting stay.

Breakfast was amazing Staff was very helpful. Thanks Joe!

Breakfast was amazing Staff was very helpful. Thanks Joe!

Excellent breakfast! Great location. Great staff

Excellent breakfast! Great location. Great staff

Location Great free breakfast Charged parking fee. I had no vehicle. Rode with my parents But breakfast makes up for this

Location Great free breakfast Charged parking fee. I had no vehicle. Rode with my parents But breakfast makes up for this ?

Location.

See you next year. Loving the great service, clean room lovely staff, and a delicious breakfast.

It was a clean hotel. Just needed it for one night. The location was excellent

There was no refrigerator in the room, and a $150.00 incidentals?

Exceptional

It was clean and neat, the beds were comfortable as well. There was no refrigerator in the room, and a $150.00 incidentals?

Wish they had infant crib.

Breakfast, clean Outside need more maintenance

Outside need more maintenance

everyone was pleasant and friendly the prices of the food and water n snacks wow really over priced so I walked to the store..the mini fridge did not work probably kept on opening up and leaking water from it ..

everyone was pleasant and friendly the prices of the food and water n snacks wow really over priced so I walked to the store..the mini fridge did not work probably kept on opening up and leaking water from it ..

Carpet was worn in my room.

Overall the stay was great. Only problem was that water was turned off one day without warning.

Exceptional

Facilty needs update

Location and cleanliness Facilty needs update

.

Location $150 Security Deposit is ridiculous...most places charge $25-$50 for incidentals and not told upfront about a parking fee that would be taken out. No fridge or microwave in room, yes it stated it but honestly did not look at that and assumed there would be one always have had in a Hampton Inn previously ...was in town for a family get together and the hold on our card for the security deposit was an inconvenience the amount was more than the room even cost, should not have to pay a parking fee should be included will not stay here again

Location $150 Security Deposit is ridiculous...most places charge $25-$50 for incidentals and not told upfront about a parking fee that would be taken out. No fridge or microwave in room, yes it stated it but honestly did not look at that and assumed there would be one always have had in a Hampton Inn previously ...was in town for a family get together and the hold on our card for the security deposit was an inconvenience the amount was more than the room even cost, should not have to pay a parking fee should be included will not stay here again

Clean comfortable and close to Mall NA

Clean comfortable and close to Mall NA

There was a pool The elevators were in bad shape. The room was dirty and the bed was poor quality. There was no water in the concessions.

There was a pool The elevators were in bad shape. The room was dirty and the bed was poor quality. There was no water in the concessions.

Very good

Excellent

Room was very small. No refrigerator or microwave. Not even a trash can in the room.

You stayed here many times on our way back-and-forth from North Carolina already booked for our next trip.

Breakfast was fresh, just needs refrigerator in rooms, and fresh towels and face cloths for the next day. They did nothing..

It was convenient and close to the mall. The breakfast didn't have any turkey or beef products just pork and My Husband doesn't eat pork

It was convenient and close to the mall. The breakfast didn't have any turkey or beef products just pork and My Husband doesn't eat pork

Pleasant

Very good

Everything was good. Just a heads up there is a parking fee and high speed wi-fi is an additional fee (basic wi-fi is free).

Yes. Breakfast was excellent

Ok to get off the interstate a bit confusing navigating the location in white marsh Kinda desolate not walkable to food

Very poor

Exceptional

Exceptional

Breakfast was mediocre, but staff were working hard to keep buffet line full. TV remote did not work. Staff immediately replaced batteries but it did not work when TV was turned off for the night. Unsuccessful getting it to work in the AM. Check in was easy. Bed was comfortable. Comforter was very soft.

Under staffed but good service from the overworked folks A little more difficult to find and leave But a quiet place

Good

Very good

Breakfast was so good and the staff wereso friendly (Teddy) and the location is perfect. Im happy with everything

Breakfast was so good and the staff wereso friendly (Teddy) and the location is perfect. Im happy with everything

Breakfast area very small.

Room was worn and not maintained well. Torn carpet, bathroom in poor condition.

Location and time to our destinations for the two days (10-15 mins) Room was worn and not maintained well. Torn carpet, bathroom in poor condition.

Loved everything about our stay. Our room was clean, roomy and fresh. The staff was professional and communicative. Will stay again!

Superb

breakfast was good staff wasf. friendly. clean had been cleaned. many. stores to. shop. real closeby and. places to eat

Bad

Great Nothing

Nice room, very close to a lot of shops, friendly staff

Room was old and disappointing not as clean as others I have stayed in

This hotel needs a dramatic remodel. Cracked tile and worn carpet were evident throughout. While the handicapped bathroom was easy for a wheelchair to maneuver, the sink was very small and the plumbing leaked in the shower.

There isn't nothing I don't like that's why I keep going back there

It’s was the worst night ever

Clean.. Good Breakfast Room wasn't ready. Finally got to room..room service guy informed me that he put everything that was needed in my room. A few minutes later I heard someone trying to get in my room with multiple tries..they pushed the door open but I had the lock on it, i rushed to the door and opened it fast.. it was the room service guy he was surprised and said he forgot he put everything in the room... but he never knocked on the door before trying to enter my room. I was on "HIGH ALERT" all night. Very uncomfortable stay!! Will NEVER book there again. Plus I booked a SUITE .. that room was definitely not a Suite. Hampton Inn's quality is TRASH and GARBAGE!! Carpets and couches are old unkempt and worn out

Clean and quiet, with great front desk staff! It's a nice place for a memorable stay.

Nothing The bed was dirty. The floor was dirty. Bug crawling on the ceiling. Spot on the wall where someone had killed a bug smeared on the wall. I ended up leaving and driving back home 1 1/2 hours away

No issues

The rooms do not have refrigerators. The rooms need a makeover and the one staff person was the worst to deal with. It was an offial stay. I made an error I didnt go to my usual location because clearly the one on town center drive white Marsh isnt it smh

Horrible Sex trafficked women beefing beaten in the room next to me loudly the police had to come

Staff was very accommodating and friendly Had to change our room twice because first room toilet was clogged and staff could not unclog it. Second room tub faucet continuously ran, (not dripping but was streaming out causing a rust stain around drain). Third room was just ok, several areas on the wall looked patches and unpainted. Paying $150.00 a night I would expect a lot better. I have stayed at many Hampton Inns across the country and was always happy with my choice: but I may have to rethink my future stays.

Quality stay

breakfast.. was very good the bed was very comfortable the bathroom was equipped with personal need ( soap lotion shower gel etc) very friendly housekeepers. the greeter was very polite a lot of slamming doors all the time of night.. putting dirty towels n trash in the hallways . at least they could have put it in a bag .

Clean Quiet Breakfast Being charged for something tiny on the pillow case/sheet. Any hotel with white beds and towels are not going to not get something on them. I’ve never in all the several hotels I’ve been to been charged for that. We spent total of $800 in a week to stay there and then we find out an additional $10 for that. And to top it off we were out of a home for a week due to construction and fire hazard. It didn’t sit well with me that the hotel did that.

Everything was superior

Comfy and cozy , I loved that the staff were always friendly. The digital key was perfect so we didn’t have to stop at the front desk with all of our stuff. The hot breakfast was pretty good as well. The only odd thing was when we got there there was a shirt on the back of the bathroom door so it was a little thinking if the room was checked and completely cleaned 100%.

Great

Great staff! Deandre was wonderful.

My stay was very pleasant and memorable

Location and availability Breakfast could have been better but it wasn’t bad that’s just me being picky

The deposit was more expensive than the room, and the AC did not cool the room properly. Breakfast was delicious and staff was very nice and professional.

Breakfast was very good.Staff was very kind!! Enjoyed our stay! I canceled one room and I have not gotten back a refund yet. I should be refunded for $411.18.Wondering when I will get my refund.

Staff is very friendly. Room was very clean.

Nice clean place with friendly staff Nothing I could find

There was a mix up when checking in. Nice quiet. Refrigerator and microwave would be nice in the rooms

Upon checking in I had to tap my card 3 times. I was told that it would all come off after checkout, but 2 of the times are still pending and one of them is still charged to my card

Initially there was an issue with the bathroom in the room however, the staff member Joe did an exceptional job addressing it. Also travelers should be aware of the $150 mandatory fees for the deposit as well as the property fee for the parking lot and security cameras or add it thé cost of the room so patrons will be properly prepared.

Bathroom and shower There was no microwaves no refrigerator one of the elevators doors kept on opening and closing the air conditioning heat was loud every time it come on sound like a truck coming on in room 433 that's my first time staying in a hotelwith no microwave refrigerator and my last

The staff members were very nice.

Keys never worked even after replacement

The hotel was disgusting. Not aligned with Brand standards for the Hampton Inn.

Property was clean and it was a comfortable stay.

Breakfast was well stocked and tasty.

Staff

Staff was very nice. Room was clean. However, the tv was not connected to cable so it was not usable. I was told it was due to the hotel working on an upgrade. Was offered Hilton honors points as compensation but still inconvenient. The thermostat did not work well.

Everything was what I expected.

Check-in was fabulous. However, the guests next to us were rowdy for most of the evening - slamming their door many times, quite loud conversations - and left their TV blaring all night which was very disruptive. We had to deal with muffled thumping during the entire time that we expected to get a good night's sleep. So overall, not a pleasant experience, and one that I hope is the exception and not the norm.

Only 2 issues. Bidet was broken and no fridge. Other than thatit was great

Staff was great. Management didn't tell front desk that wifi was out. Pillows too soft. Didn't sleep all night. Expedia was not upfront about $150 room deposit and $4/day for parking and security cameras. Parking lot needs work. Carpeting was worn out. I feel duped by expedia. Doubt I will use them again. Can't wait til checkout for other hidden fees. I only used the bed. I will dispute other fees.

Yes

Toilet flooded the room before we could even unpack and they said there weren’t any more rooms so we left and asked for a refund. Like flooded to the carpet

The room was very clean. staff was ok

Room thermostat wasn’t working and had no power. Hallways of the entire floor was super cold like 60 degrees? Bedding was fine and pillows nice, shower and bathroom was pretty nice and very clean. Staff was nice and friendly but we had no time to even bring up our problems for them to fix or help with.

Staff very friendly

Didn’t stay for breakfast

The staff at the check in was horrible.

Room was clean and the staff was nice and helpful

Joel was very gracious, friendly and efficient at checkin. I did not eat breakfast. The room was clean and the overall hotel remodel was a great improvement; although, the toilet in the room was still an old style low flush type.

Great room, very clean excellent staff

Great service

Amazing my fave when travelling to and from Florida from Canada. The best breakfast.

I stayed at many Hampton Inns & I was not pleased with this one at all. It was not worth the money. Room was clean but hotel was aged and room had a musty smell. We had water on the floor when we returned to room later in the evening. Hotel needs repairs.

The front desk person very nice. But asked for first floor room when made reservation and didn't have. Put on 3rd room that smelled like mildew so moved to 2nd floor. New room had not been vacuumed, bug dead on floor, brown stuff on toilet seat, bathtub dripping and inch of water standing in tub. Elevatators iffy. Building old.

Good

It was exactly what I wanted.

No fridge, no microwave, smelly trash piled in ice room from 3 pm & still there at 10 am, maintenance used noisy wet vac next door at 8:30 am & woke us up. When I asked for a fridge I was told we could put our food in their fridge at front desk.

The room was ok. The shower had back mold and was in even. The headboard had chips in it. The A/C did not work very well. The elevators were scary. We thought it was going to break down with us in it.

non working ice machine on second and third floors, discovered fourth floor ice machine WAS working morning breakfast - tea water was room temperature informed desk person - nothing done one of two elevators stuck on ground floor - when I told the desk person, was informed that someone would accompany me and show me how to use elevator buttons all visible staff on their phones during work - not a glance or a quick call, but long, sustained periods of rapid texting and total focus on the phone and only the phone

Noisy dogs!!

Front door was difficult to open, the sink water handles were difficult to turn, the carpet transition was torn, the carpet was soiled, the body soap dispenser fell off the shower wall, tub was slippery,

Everything thing was amazing

No

There was no Internet connection during my entire stay. I could not check in thru the HH app. I lost over 0.5 day of productivity.

The room was clean. Staff was friendly.

Really enjoyed my stay, the staff were nice.

Quick and easy

The room was exceptionally clean, the hotel was clean, but there is no refrigerator or microwave in any of the rooms. And one of the two elevators was broke the whole time we were there, and the other one sounded like it'd go anytime.

The bed was good but the furniture in the room was dated. The faucets in the tube was leaking badly.

Great location!! Massive rooms

Worst bed I ever slept on

Thank you for your professionalism and level of understanding. I believe it was Mary Anne

We would have liked a refrigerator and the bed was hard. Cut fruit on the buffet would have been nice.

The service was wonderful. The only bad thing was that they closed the pool on August 31 and did not notify us.

Great 5.3

Stay was good, only issue was cigarette smells. Definitely would stay again

Convenience to 95 and in a safe area with dining options

Kevin was friendly and informative at the front desk.

Internet access

Bed was alittle uncomfortable but everything else was great

The location was great easy access to anything you need or want, very quiet area, great customer at the desk. The only thing is there could be microwave in our room or on each floor near the ice machine. I would recommend this hotel to all my family and friends.

The place was fine. This was the second time I stayed there and would stay there again. Do not buy gas from the station near the McDonalds, its at least $1 more than everywhere else!

When you first come it smelled of cigarettes then my room had no refrigerator and maintenance spot painted the color was off and shower ceiling was repaired but the sparkle work wasn’t finished. It wasn’t smooth.

Very disapointing for a Hampton Inn, never that one again

Worst stay in a Hampton Inn ever and I have stayed in at least 10 in my lifetime. Bed was the most uncomfortable bed ever; pillows were tiny and horrible. Lobby smelled like cat urine. Outside had not been mowed. No refrigerator or microwave. Breakfast was chaotic and food was horrible. Trash cans outside overflowing and blowing trash around. I could keep going. Had to call maintenace to show us how to open our door to our room and he had to show us a "trick" which didn't always work.

Our bed was the wromg size and the frame was broken

Friendly staff, great location near mall urgent care, restaurants and etc..

I went to have a quiet reflective day. There was a big mouse in my first room & noisy ppl next to me in the new room. I do not recommend this hotel. The only things decent was the kind staff. I left filled with anxiety and lack of sleep.

The roo

beds were uncomfotable room smells ac was not cold fire alarm kept tripping pool was not clean /slippery lots of mosquito bites

Very noisy, kids were running around in the middle of the night. Could not shower because water was not going down the drain, it was running onto the bathroom floor. We could not change rooms because there was nothing else available! I want my money back!

It was nice . My first time staying there. My daughter loved the pool

Everything was good.

Bed seen better days, not comfortable, cigarette smell in the room. No exhaust fan in the bathroom.

Overcharged my card $450

This property is in a beautiful area with lots of amenities and shopping. It is a tranquil hotel. I had an amazing sleep. Great breakfast, and the staff were happy and entertaining. I would definitely recommend. We were travelling from Florida to Canada and was an easy stop off the 95. :-)

There was mold in the bathroom, the phone didn't work, no extra rolls of toilet paper.

The room and everything was pretty good. The main thing I wish we had was a mini fridge and or microwave. Besides that breakfast and other amenities were all great!

The average rooms don't have microwaves. They told me they are planning to add microwaves but not yet. We had to be move to a suite. But the suite's ac/ & heater only worked as an 'On' setting. it went from 50 degrees to 100 degree. It was a difficult experience. The employees were very nice and accommodating. The breakfast was good but ended a little early.

Clean area clean rooms friendly staff

While checking in the clerk tried to give us a room different from what we reserved and prepaid. When i balked at it, he was able to find the type of room we reserved. Also, breakfast wasn't very good.

It was a nice stay

Didn’t really have any problems

Overall the stay was good. The rooms were clean. The elevators, hallways, lobby, and surrounding areas were clean. The breakfast was good but the items were not replaced constantly. I had to get different items at different times and the flow of the breakfast was steady but not crazy busy.

My stay was pretty good.

This hotel does not meet "Hampton Inn" standards. I have a certain expectation when I book a Hampton Inn, and usually that expectation is met. We reserved a suite and arrived at 3:30 p.m. but our room was not ready until after 4:00 p.m. When we got to the room, it was so bad we checked out before unpacking our luggage. We had to eat two nights stay at over $200, but there was no way in hell we were spending one night in this hotel. The furniture looked like they picked it up at Goodwill, all beat up, scratched and broken. The mattress felt like it was stuffed with hay. We are in our 60s and we need a comfortable bed. This hotel is just awful, awful, awful!!!

2nd. The sliding closest door would not close. It went half way and got stuck. 3rd. There were holes in the bed spread. 4th. The water was running in the tub. 5th thing is that no one came and serviced the room. 6th thing is when I ran into housekeeping and asked for a couple of towels. She gave me one! So i asked for another one and she was hesitant about it. The security guy was very helpful. The front desk staff were nice and the woman who helped the woman who was working the breakfast was helpful.

It was definitely a great stay!!

They allowed dogs on the third floor of the hotel. The elevator broke while i was on it. Above all my room was not ready when i arrived at 5pm.

Incomplete breakfast and very late checkin.

The room was nice but I think the AC needs fixed

always a pleasure

manager said she will reimburse part of payment. Please verigy

Great staff. Happy to help with concerns. The rooms were clean and well maintained.

loves it

There was a smell by my door.

Absolutely amazing.Cant wait to stay again.safe,clean,friendly!

Wish I coyld say it was great but it wasn't. Location needs updating. Breakfast should be called bread and beverage because that's all they offer.

.

Staff was great

Front desk was great, however towels and linens change was not provided. No refrigerator or microwave in rooms. It was just an inconvenience.

Convenient to my visit. Staff was very nice. Hotel was clean.

All good, except for the bed…uff, is like a rock☹️

A little confusing to get to

The only issue I had was they can clean more and whipped down the bed after every customer. Because I had to switch rooms because of a bed bug. The staff was great and understanding . And they moved me and my grandson right away

this was our second time staying and we loved it again lol the staff are so nice especially the guy who works in the breakfast area I wish we knew his name. Can’t wait to return.

Pleasant, very well-located for Baltimore and for 95N, very fair/reasonable price, very substantial and legit breakfast! This fit our needs for a one night visit to the Baltimore area. Some traffic noise - but not really *bad* - if that's an issue, ask for a less-exposed room. We also got exception help from MaryAnne at the front desk - thank you!

Property needs an upgrade. No refrigerators.

Comfy stay

Breakfast was great! Clean room, had to request additional towels as there was only 3 towels but we had 5 people on our reservation. Staff was accommodating

Restful time to just get away locally

I stay here several times a year. Convenient and nice for my trip and always a great place to stay.

The staff was very polite and helpful. Room was comfortable and clean. Elevator and lobby need work

I enjoyed my stay it was clean and breakfast was great with turkey sausage being good since we don't eat pork.

Great staff

Made a reservation through Expedia several hours prior to arrival, arrived at 11:55 PM only to be told that there was no rooms available despite a prepaid, nonrefundable reservation. No assistance offered from the front desk to send me over to another Hilton property, no solutions provided. Expedia was great as that they refunded my money quickly. I would expect more from Hilton properties. In the words of Jerry Seinfeld - “You know how to take the reservation, you just don't know how to hold the reservation”.

comfortable and convenient. Can’t wait to return

We had a great trip we only had one issue and it was very minor, but just one that I think needs to be addressed. I have a somewhat special needs and he likes to dribble his basketball. The back of the parking lot was pretty empty during the day and I was told that he couldn’t even be out there bouncing the ball during the day. The staff explained the reason why which wasn’t really clear still to me, but I just think that being that we bought our own ball and you know it was just a matter of trying to keep him in a calm space that maybe some type of exception should be made for people who have children, especially those with children special needs. Overall, we had a great stay and will definitely be staying again in the future.

Decent stay

Convenient to my events. Nothing special about any part of it. Staff was friendly enough. No amenities, except for the free breakfast. I would not stay there again, too many other options close by.

The staff was kind during my interactions with them, and the location is very good. Most things you would want to see are a bit of a walk down a busy street though. My only real problem with the stay was the very uncomfortable mattress. There was also a lack of shampoo and body soap in the restroom, but the lack of a good rest was my big problem.

The property is in a safe place, quiet and peaceful and d clean

Nice but the staff was rude

Staff was friendly,Breakfast was good but the hotel is out dated! the bed was like sleeping on a rock no padding at all.floors were uneven in my room

Nice and clean, little dated

Great stay. Convent location. TV was confusing to operate. All the menu channels were not accessible. No clock in our room and no hand soap in bathroom.

The carpet looks like it’s 20 years old. no refrigerator in the rooms and very small pillows on the beds. Out of all the Hilton hotels I’ve stayed at this one was by far sub par.

Dated but good location

Proximity to Rt. 95 allowed traffic noise throughout the night, making sleep difficult. The wall in the bathroom near light switch had an area pushed through the wall. If wallpaper not present, would have bee. a hole. Toilet seat was loose. Hotel designated pet friendly and descrijption stated there was an area outside for pets, which did not exist.

Very tired furniture, lobby and public rooms. One elevator was out of service. Other one was slow to stop and open making me super nervous. TV was at least 25 years old without many options. Mattress was super soft, old. Place was fine for a quick overnight with clean bed and bathroom, but not much else to warrant anything more than a 3 star review. There was a person lying down on a bench, sleeping in the breakfast area when we checked in at 6pm.

The room was small, not laid out well, and is in serious need of upgrading. Although, the bed was comfortable and on the firmer side. The bathroom/shower showed it's age as it did not drain well and you are standing in water as you shower. The common area was nice with plenty of room to gather and watch TV. The breakfast was adequate with the typical options. I've had better. I chose this hotel at the last minute due to it's value. If you need to stay for more than one or two nights choose a different hotel.

No heat in the 1st room we rcvd... they moved us to another room across the hall.. bathroom tiles cracked.. hair in tub..

Breakfast Food could have been better

Well really satisfied with everything except when we got into the hotel room and got into bed there was a toenail in the bed and the bed had like a sinkhole in the middle so that was pretty discouraging

Great Location

Facility was great. Closet door needs fixed but didn't use closet

Expedia did not book me for the correct room and also the elevator was not operating