BWI Airport Marriott

The bathroom in the hotel room was not clean. The floor had hair and dust and pieces of trash.

Simple! I’ll Never Ever Book Thru Hotels.com nor Stay At The Marriott Again!

Cheerful and efficient front desk

Exceptional

Exceptional

Parking was horrible

Hotel needs upgrade in order to keep up with Marriott expected standards

When we arrived for our two nights stay, there is only parking for one car and they told us the second car would have to park in a pay lot a mile away and walk.. They throw huge parties in their ballroom and that takes off all the parking.

Great value for the stay. Keep in mind the additional costs: $17 to park, $5 coffee, $18 breakfast, expensive drinks. If you plan for this, it’s still a good value.

Friendly receptionist Room booked online was not what we ended up with due to the hotel being "overbooked" so I had to sleep on the floor with my daughter. The first room receptionist gave us was a dirty room (not cleaned yet).

Room booked online was not what we ended up with due to the hotel being "overbooked" so I had to sleep on the floor with my daughter. The first room receptionist gave us was a dirty room (not cleaned yet).

Helpful

The room was spacious and clean. The bed was extremely comfortable. We enjoyed a late bite to eat at the bar. It was a little pricey, but good quality and delicious. FYI, parking is 17/day and the parking lot seemed to fill up quickly. Overall, a lovely choice of hotel.

There was some trash left in floor by bed

Food is quite good but overpriced even for a hotel

Room door lock didn’t work properly. Hadto fidget with it often so the dope latches work release and/or lock. MAintenance said I wasn’t using the door correctly and there was nothing wrong with the lock. Not the case at all. It’s broken !

Very good

It was clean Elevator to pool was broke. We not kid friendly.

It was clean Elevator to pool was broke. We not kid friendly.

Pay 17 dollars a night for parking. No free breakfast. Breakfast cost 24.99 per person for a ordinary hotel breakfast. Pool heater not working or waterfall feature not working. Hallway to room needed to be maintained. Rude front desk staff.

Nothing I had to pay for parking

Nothing I had to pay for parking

Staff was super friendly and the hotel was very clean.

Z

Disastrous experience. I needed a refund. I needed that money. Expedia is terrible.

From the moment we walked in the staff was very friendly and helpful. The bar and lounge looked nice.

It has all essential that you need to use, It’s closer to the airport and the fast food restaurants. The staff were very helpful too. The food from their restaurant was delicious too. I wish they’d offer plain soap sometimes. The soap has a bit of strong scent especially if you have allergies. The carpet had some stains.

The food from their restaurant was delicious too. I wish they’d offer plain soap sometimes. The soap has a bit of strong scent especially if you have allergies. The carpet had some stains.

This hotel was nice and clean!! Room really nice !! Will stay here again when traveling !

Me and my boyfriend stayed here and kept seeing stink bugs in our room at first we had saw one and just ignored it but then we had saw another one crawling on the beds and they just kept popping up

No bad experience

Staff was extremely helpful and professional No bad experience

Exceptional

Hotel lobby had lots of areas for quite conversations. Expensive. Wehn I asked if there was complimentary coffee in the lobby, I was directed to the end of the bar where they were more than happy to charge me $8 for a fancy coffee. If there was basic free coffee, no one knew where.

Expensive. Wehn I asked if there was complimentary coffee in the lobby, I was directed to the end of the bar where they were more than happy to charge me $8 for a fancy coffee. If there was basic free coffee, no one knew where.

Superb

Fast and courteous

Long term parking and very nice room. Restaurant food very good Only one front desk person at times. Had to wait in line. Didn’t have anyone working the restaurant when we arrived

Long term parking and very nice room. Restaurant food very good Only one front desk person at times. Had to wait in line. Didn’t have anyone working the restaurant when we arrived

Clean

Yes

No microwave in the room

Clean and comfortable No microwave in the room

Nice Cold pool

Cold pool

Great only bartender bad service

Location One waiter, one cook, and 1 bar tender after hours (relatively pleasant, but very slow service).

Location One waiter, one cook, and 1 bar tender after hours (relatively pleasant, but very slow service).

We were there for only a few hours, to catch an EARLY flight. I don't feel like I can comment on this trip. I can say it was easy to check in and folks were very helpful.

This is an exceptionally well-appointed hotel for your accommodation needs.

Great stay for business travel. Stayed two nights. Staff were friendly. Airport shuttle included.

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N/A

We only stayed a few hours to get sleep overnight. Staff is always wonderful. Property is great for a stay before and after an early or late flight.

The fire alarm sounding at 2AM disrupting our sleep!

I booked king bed but no king and no queen bed. Room is no WiFi and no internet. I asked front desk but they are not nice.

will surely come back there.

Evening front desk staff was not too freindly. Dont get me wrong she checked me in judt fine but disposition and attitude goes a long way.

My breakfast and hot tea was wonderful. And I ordered cream of crab soup with extra crackers was marvelous. There was nothing really that I didn't like. I was there for a conference so I wasn't able to really enjoy the facilities that are available for guest.

Beautiful hotel spacious great customer service. I just wish the kitchen stay open later when you come in from a late flight. I just wish the kitchen in the bar. Stay open later when you coming in from a later flight.

Nice clean property and the restaurant is excellent. Most of all, the staff were attentive, friendly and amazing. The shuttle to the airport is a definite perk. I would stay again!

The food was of good quality. And the staff there are just the best. Super helpful and patient

Location to airport and quality of service for our shory overnightvstay

Location was what I needed Sink leaks in room 530-forgot mention when checking out. Least at the faucet and under the sink there was water on the floor. Service at the bar was terrible.

Everything was perfect except on the morning we left there was bug, a roach, crawling on top of the bed comforter!

This property was wonderful. Clean and convenient. Staff was friendly and helpful. Room was nicely appointed. Comfortable. Nothing really.

Great stay. Close to the airport. Will stay again.

Parking! $13 dollars a night to park out by the street. Shuttle parking should be kept from the front. ADA not available because filled with airport shuttle cars. You need to think of your customers that are actually staying at your property.

Parking is ridiculous. Airport shuttle parking in the front rows is ridiculous when you have guests actually staying at the hotel. Requested a late check out - hotel was not busy- un able to accommodate

Well maintained and comfortable. No walk in shower in the room.

Honestly, everything was great

Location That the shuttle was every 20 mins. I was told it was available 24/7

You have a 60 inch tv with less then a hundred channels. Its useless...nobody in the work including the poorest nations have only 60 channels. You removed the abililty pay to see new movies and you disable the ability to use a firestick. It was bad I watch 15 rerun Shark tank episodes. Just put picture the wall and save some more money on hotel room digital entertainment

Though the stay was good the experience with the booking was horrible and at this point I'm not sure if I will get my money back. I am currently furloughed and could not make it in town until mid day Friday. My reservation thru Expedia was from Thursday to Sunday. When I arrived on Friday I was told by the hotel that my Expedia reservation had been canceled due to a no show. Even though I had paid in full for the time thru Expedia the hotel said it was cancelled. I reached out to Expedia and was told to reach out to the hotel which told me to reach out to Expedia (run around). I ended up having to boot thru the hotels site so basically I am out of over $800+ and all I'm getting is finger pointing. Hopefully this makes it to executive management and resolved l. Though I'm not hopeful it is just another kick to an already down person.

Clean, loved the extra hot chocolate bar they provided, made my stay feel very warm and cozy, fall/winter cozy.

Restaurant’s waitress was nice and friendly! Was crowded a little bit, food is pretty good and got healthy options. Our room was generally clean, shower curtains could have been a little bit cleaner per my wife’s standard. Great stay overall, and very close to the airport!

Some of the staff half hearted in approach. Concierge lounge limited to general food service For an airport located hotel not bad.

We didn’t stay for breakfast but used the in room coffee machine.

No mention that there was a $13 charge to park on property...that's not cool. But place is very nice, clean, pleasant staff, Starbucks on property, great location, very comfortable room, great bed

Limited service. Concierge service really just means access to lounge with basic food service. Room was clean and relatively quiet but does not have windows to cancel plane noise.

Very clean and comfortable

Okay

Great bar selections food was teally good staff was friendly

Ok experience. One night travel for business. But outdated room…. Air conditioner not best in cooling but able to sleep ok. Clean room. Bathroom clean but also but outdated. Service was good. Did not eat at location so cannot comment.

We loved how close it was to the airport. The staff was so friendly. The bed was really comfortable. Highly recommend

I wish there where more elevators and or have them placed closer to the lobby

It was ok.

Lovely property

Kyle was great when we first arrived and helped us check in! Dinner and bar staff were great as well!

Lobby area modern & clean. Room clean & spacious. Room amenities & bathroom are dated. Quiet even though close to airport. Insufficient parking & an overnight parking fee of $10.

I experienced an issue with my television when I arrived. There was no sound. I contacted the front desk and they sent a technician to my room in minutes. She did some diagnostics on the connections and determined the cable box needed to be replaced. She was very concerned that I was being inconvenienced but I reassured her it was completely fine and appreciated her speedy response.

Poorly stocked rooms Found a bug in the room

Upon arriving, I was tired from the long red-eye flight & decided to take a nap. After resting up, I decided to go down to the Chesapeake restaurant located in the hotel. The waitress Laura suggested the Fried Brussels & I also ordered a spinach salad with a salmon topped on top. Best choice I've made. The food was excellent along with excellent service.. food was Mmmmm Good. I will be staying here next time I'm in town.

B

Easy to hop bus to airport. Beautiful property. Would stay in future.

Check in was easy. Thank you Marriott, will definitely seek out this hotel chain again!

Very nice hotel. Staff was nice but alittle cold, they didn't have patience for my questions, and their answers were short.

Very old property… needs an urgent refit

Our resvations very messed up and getting in contact with someone was horrible. I had to pay again to stay for my actual days

Horrible customer service

It does cost $10 to park overnight

It was only one night, but unlike the Marriott we stayed in over in Chevy Chase, there was no blanket. Duvets are much to hot ...hate them. Other than that it was a great place, though I did have to ask for some hand soap...minor issue, quick call and some one brought it up quickly

Its always a nice stay whenever I'm in the area.

Very convenient with a great shuttle from/to the airport.

Shuttle to airport is very convenient. Internet was not working and the tech support could not help.

Lovely room, super convenient if you're flying out of BWI!

Great team!

Stayed at this property before our cruise

Very easy check in, front desk very nice, room was clean.:) will be returning

Were still here. Everything is great so far.

I attend a conference here annually. The facility is older and they have made improvements on the overall care since last year. They need to get better/more lights in parking and there was a strange smell outside coming from behind a fenced in area. The rooms were good. The staff is super friendly at the front desk and dining.

Leah at FD did an EXCELLENT job!!

Cozy bedroom. Tub too slippery. Great dinner and breakfast meals

Great stay, this is where I like to stay when I come in town.

Everything was great

Waited for the shuttle to show at the airport for over 30 min, never showed. Tried calling the front desk several times prior to in regards to exact scheduling, pick up location etc…no answer. Automated system just repeats itself saying the shuttle will come every 15min. Ended up having to pay for an uber to the hotel. Average accommodations/cleanliness. Could use an upgrade especially in the bathrooms. Not bad for proximity to the airport but the whole shuttle thing cast a dark cloud over this place for me.

We had issues with getting in our room once we got in it was ok but once we left couldn't get back in our room for the second time had to wait on security and the we had to pack up all things and change rooms

Found a spider in the bed . No amenities. Soap , toothbrush toothpaste. ? Two bath towels for four people. Loud A/C unit .

Room was nice. Location was great for early airport departure- like 5 min from airport) there’s not much around other than that though. Room was comfortable but one thing to know is it didn’t have any technology hookups. Bring a wall charger if you need to charge stuff. Furniture is pretty outdated as well so working area isn’t the best.

Property is old

Property is nice but I am not pleased that they didn’t have the king bed that I reserved.

Average, convenient. Lack of Dining service or any service. We booked for three and there was only one small bottle of water. I would give - star for service particularly, when Marriott flaunts its brand. Surprisingly no free wifi!!! Reception is most unwelcoming obe Ihave come across.

The stay was a short stay, however the website does not tell you they charge for parking even if you are a guest at the hotel. It also does not tell you they charge $12.95 for WIFI, which I find to be outrageous.

Close to the airport and the shuttle

Was fast going through everything

Last leg of our trip. Great shuttle service & pool. Very dated hotel with lots of bumps, scrapes & scratches on doors and walls. Understandably the planes were heard as the hotel is by an airport. Bring earplugs. Staff was really nice, friendly & helpful.

You pay for internet that doesnt work, the rooms smell musty.

I love the convience to the airport.

I would definitely stay again.

24 hour shuttle service and amenities were spot on.

I stayed there because the Baltimore-Washington International Pen Show was being held there. The previous year I couldn't find a place to park, and I had to park a quarter-mile away. I figured if I stayed there, I could get a space. I did get a space, but I was charged $10.00 for it. In 30 years I was never charged for parking. I went to get on the WiFi, on my phone, saw there was a charge for internet, but clicked too fast, logged on, for less than a minute, then got off, but was still charged ($12.95). I had to sign up for their membership to get the charge removed. BTW, hi-speed internet was $15.95. I have never been charged for internet. I believe they do this so the price of the room looks cheaper. Yeah it was a nice room, the bed was comfortable, it was clean. They had an interesting set-up for the desk. It was a table with a drawer, and the desk slid partially underneath it, so you could adjust how much desk you needed. That I've never seen in a hotel room. Plus that desk area had adequate lighting. I actually want to buy a desk like that for my house. The 'business approach' to the room was it's saving grace. However when you add another $23.00 to the price of the room, I'm sure there other other hotels in the area that are cheaper.

All good.. as per expectations

The hotel staff was very friendly. The hotel was clean.

I had flown the red eye from PDX and arrived at 10 am. I was early to check in I asked Lakeesha the person at the desk and she gave me a room. Because of this kind gesture I will always stay at Marriott’s

The Resturant food was very good,

Great

The rooms are fair in condition. Nothing special in the room to make it stand out. Staff is very nice and friendly. Breakfast was good

Waited 25 mins for shuttle pickup.

Clean, great food, friendly staff

Pool was great

N/a

Friendly staff

Despite a lot of guests checking in, the staff handled the crowds in an excellent manner

Good 3 star option

It’s a really nice hotel, it is an older hotel and I think they need to just update the rooms. Great customer service but when we walked in the room it had a very stifling smell like it’s old.

The property was clean. Looked pretty yet professional. The service from the desk and the bar were beyond phenomenal.

The property was nice and clean. Room could use a few updates but overall things were good. Very annoying that you are required to pay to park your car. Really feel like that should be included in your room rate. I get paying for extra nights, but not the night you have paid for.

No breakfast.

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The stay was wonderful staff was helpful and nice. Bed was comfy but the sheets and pillowcases were dirty.

Good

I wasn't happy about the noise level in the room. I heard a lot of equipment noises. I am also disappointed re: having to pay for parking

Great stuff

Beautiful hotel

I like the property

We are Senior Citizens and wanted to use the Van Service to go to Amtrack . They would only take us to BWI. They do not take Guest to pick up rental car . Everyone has to go to BWI . We had to get up at 6:00 AM today get the shuttle for a Amtrack that did not leave until 9:45 AM .

Charge for WiFi if you don’t sign up for Marriott program.

I reached and called the hotel before midnight for the shuttle that I had booked, the shuttle took a while to come. I told them that I wanted to check in fast since I had missed my connection because of my flight being delayed and had a full day of meetings and wanted to sleep before my early morning flight. The front desk clerk was rude when she did not find my Expedia receipt. I had a cold and I was pretty tired and I was like I need to check in fast so I can get some sleep. I had paid for the full day and would barely get a few hours. The breakfast is very basic but the guy there was awesome, thank you! I think the name of the front desk clerk was Leona and she was like lots of folks pay for the full day and stay a few hours, get some refresher course on customer service, it is not hard to show empathy in the middle of the night.

The hotel check in staff, a gentleman charged me twice for fees that i should not have been charged for! Total 1255 dollars, 785 I’m still waiting to be returned back to me! Cleaning staff didn’t speak English, not enough towels! Room wasn’t cleaned for two days! Phone stopped working, on site washing machines was a lint olympics. Body soap was never changed! Toilet paper must be precious, be cause wasn’t enough! Just not what I expected from the Marriot! Room was almost a grand for a seven day stay! Only good thing was a very nice lady who was awesome the night we checked in either black or Hispanic, and the morning manger who came in the morning of the 23rd! Those two…..awesome! I just got my final bill and i have another 86 dollars in charges that I have no idea where they came from

Everything was great except that I was billed far a breakfast that I paid for when I booked the stay with hotels.com. I am in the process of resolving the issue. If there is a problem after that I will reach out to hotel.com

Very helpful staff!

Location

I asked for king size bed and getting two queen beds.

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It was an average one night stay. Bed was vey comfortable.

Perfect place to stay to catch your flight the next day.

Convenient location and shuttle to BWI

spacious

Suggest rubber mat for floor of bathtub (slippery when taking a shower).

Hotel itself was excellent. Chesapeake restaurant was overpriced and not up to par. Breakfast ordered off menu was poor and breakfast buffet average but not worth the $$.

it was a good location and long term parking was available. needs to have some EV chargers though.

I called 3 times and waited 45 minutes for a shuttle that never arrived. I was thankfully offered a ride from a shuttle from a different hotel who saw me waiting. When I finally did make it to the Mariott the shuttle was sitting there out front… I was also given a twin room instead of the King I had booked. Unpleasant experience after a long journey to say the least. Also the wifi is not free to non-members.

Nice property. Easy airport parking.

The bed was very comfortable and the pillows, which in hotels are often hard, were very easy to sleep on.

Everything was excellent! Very accommodating for schedule changes

There was no access to movies on the tv. There was no wine available at the club level and poor food selection and not restocked. Room keys did not work initially. Good things were the shuttle service to airport and friendly staff and comfortable rooms.

The open restaurant had very helpful friendly staff but second restaurant was closed. In all, staff and food were good but facilities were shabby for price. Not what I expected from Marriott.

Lack of parking, with very little outside lighting.Only one way to enter the building. If you had ro park out back, you had a long unlit walk to the front.

Great costumer service

Minimal staffing for services advertised

This was a great hotel close to the airport. Staff was very friendly.

Issues involving payment of three rooms on one credit card was to be resolved at check in but were not. Called the hotel to get the charging issue resolved but the hotel has failed to act on the matter even though the staff and manager said it was resolved. Poor customer service and it appears staff are not equipped to handle issues such as mine.

Just what we needed, property is a little older but clean

The best hotel near BWI