The Ritz-Carlton Bal Harbour, Miami

Everything about this hotel is perfect

Best stay ever! Wonderful staff. Location. Ambiance. Beach. Room Service. So sad they are closing for renovations! Cannot wait to be back. Hands down best view from a hotel room! So special!

Fantastic stay from start to finish! Beautiful property and great location. We traveled for the Miami Open but also for a romantic weekend and we were not disappointed. The suite had amazing views, the room service was excellent and all the staff was helpful with what ever we needed. We did not even have time to take advantage of the spa or some of the restaurants but we really enjoyed riding the bikes along the ocean path. It was also a short drive to the Bal Harbour shops which were amazing. We would definitely stay here again! This oceanfront property is perfect for couples or families.

Ive been to this property 4 times and has been satisfied with their service. Last week, there was no internet service and the housekkeping did not come up and clean the room and we stayed there for 3 days.

I had an ocean view that was amazing! My stay was extremely beyond my expectations.

Have stayed at Ritz Carltons all over the world and this is worst managed property. Made us wait for room until 5 minutes before 4 pm check in. Said hotel was fully booked which was a lie. Website showed 6 room categories immediately available gor our entire stat. Awakened at 7 am my maintenance workers talking outside our room. Gangsta rap videos playing loudly at pool bar. Just a poorly managed oroperty at every level.

Were no better than any 4 star hotel. Zero Perks no chairs available at the pool or beach Ridiculous 4pm checkin, dont you dare ask For a late check out. Remove the sign and this Is an average 3.5 to 4 star property. Zero reason To ever come back much better quality elsewhere

Expect the answer to everything here to be “No!”- The bathtub in our room did not turn off or drain properly and maintenance joined us right before my 4 year old and 2 year olds bed time to fix it, housekeeping took hours to show up, I was reprimanded for taking “too many beach towels”- we had a party of 4, not 2. The beach shuts down at 4:30, along with the pool bar which is less than ideal. If you want to take a swim past 4:30, there won’t be a towel in site to dry off with. Late checkout? Dont even think about it. The staff at this hotel needs a lesson in hospitality- when my husband first brought some of our issues to the Manager who should get out of the office and get on the floor- the Manager told me husband he had only called about housekeeping coming 3 hours ago- laughable. No, I am so sorry, how can I make your stay better. We were offered a measly 30K Bonvoy points for our troubles. For the nightly price- stay as bar away as possible!

everything was excellent.

Exceptional

Exceptional

Nice new property in a beautiful location. The service was a little less than usual for a RC.

Very good experience overall!

Exceptional

Superb

Very good

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

avg service, hidden daily fees, not planning on staying again in this hotel.

Excellent in every way; especially the staff!

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!

Superb

Had a very lovely stay here, Property was amazing, views were awesome.

Hotel triggered fraud protection on my Chase Sapphire Preferred card. Instead of contacting me they just locked me out of my prepaid room. I felt like a criminal. Their beach is useless and covered with seaweed. They are happy to charge $300 for a day bed but cant be bothered to rake the seaweed and trash out of the beach sand like real luxury hotels do. Also they had the audacity to add a "gratuity" charge of 74$ to my minibar. Its like paying a tip to a vending machine. I think im going to avoid all marriot properties from now on. They are all acting in a consistently anti customer way.

Nice stay although the hotel could use some touch ups , especially in pool area

The staff was congenial and very accommodating!

Great hotel, very nice beach, and very nice staff.

For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.

A nice quiet location away from hub hub of south beach. I did wish there were more restaurant option

A nice quiet location away...

Superb

There are so many hotel options in the area, go elsewhere.

suite

Purely the location, other aspects were extremely poor. Dated rooms, which were poorly serviced and dirty, construction work which was not advised outside our window all day, poor aspect for a suite, lack of dining option.

Purely the location, other aspects were extremely poor. Dated rooms, which were poorly serviced and dirty, construction work which was not advised outside our window all day, poor aspect for a suite, lack of dining option.

Amazing view, very nice staff.

We really liked the property and everyone was very friendly and helpful throughout our stay. We would greatly recommend it and will be happy to come back next year.

Hotel and beach bars are ridiculously small for such a large property. Pay a huge "Resort Fee" but they still nickel and dime guests on other fees.

Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.

I didn’t like anything about this property. I think it’s a disgrace to the Ritz Carlton name Everything. Service and facilities were terrible

I didn’t like anything about this property. I think it’s a disgrace to the Ritz Carlton name Everything. Service and facilities were terrible

Poor Bar. Awful breakfast buffet. In general, I was surprised to find a Ritz-Carlton that doesn't deliver real value.

Ritz are simply not what they used to be. I keep trying and constant dissatisfaction. House keeping justbwalks in...then came right into my "locked" bathroom. Did not speak English, no apolgy. Garbage cans around property overflowing. Front desk ,bell men and in room dining excellent(except the food that did come did not match what was on the menu)

Very nice hotel, excellent staff!

The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared. The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable. One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!

All good

Exceptional

Clean rooms, amazing views, quiet, great pool and beach and boat watching...a stellar property

Awesome private beach and pool area very relaxing Look forward to visiting again

Perfect place to experience a luxury aura.

Setting of hotel was nice Very very expensive -totally over priced

Setting of hotel was nice Very very expensive -totally over priced

The environment is everything you think it would be.

Everithing was very good! nothing.

Everithing was very good! nothing.

The hotel is very old for the price, there was smell in the room and it was too late to go down, next day we told them, and they didnt adjust price or something, we stayed just one night and payed 2.5 days cause we arrived early and left 4 pm, we thought they would at least have the gesture to discount the .5 day

the room was spacious and beautiful, clean and comfortable. they upgraded me to a suite, and it was phenomenal. the view is breathtaking. they had only one restaurant at the property. one small spa. staff weren't available when needed. I don't know where the conciarge was, it was always empty. late check-out was at 12, and regularly at 11.

Exceptional

Small and intimate feeling

Love this place!

Wonderful service!

Staff was awesome. Especially Maria. She was brand new but super helpful. Our room was great. Loved it

We had THE BEST time staying at Ritz Carlton Miami. The staff there was most definitely the reason for our comfortable stay. The views are amazing and so is the restaurant downstairs. Access to pool and beach made the kids and us really happy as we could go there easily. Again, the staff here is absolutely amazing and a reason for us to return next year.

Nothing other then location Nothing not warm and friendly

Our room was beautiful designed and appointed. We had a beautiful ocean view and the service was superb.

Everything

Amazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.

Very nice Ritz Carlton property! Beautiful views from room.

The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive. If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.

Vas seevice

Everything was perfect

The front desk was very sarcastic and condescending. The manager was rude and spoke with so much aggression that I couldn’t even speak. I was charged for things I didn’t even use and the hotel not once made me feel good about it being my birthday. Because of how I was treated, I will never come back to that hotel and none of my friends or family will never as well.

Great pool, beautiful rooms Breakfast options were very limited. Buffet only on the weekend.

Everything overall was great! Excellent service and the room was very comfortable and nice. Will definitely go back.

Amazing hotel in a great location close to shopping and amazing restaurants.

The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!

Disappointed

Very quite ! The staff was nice and helpful

Location and great facilities

Wonderful property - been a few times and just perfect

Everything. Weak Coffee Break menu.

This property is amazing I wish I had more time there. There was a slight issue with my room but the stay was extremely nice in accommodating me with a beautiful room. Much appreciated. The view is amazing over looking the inlet and the smell of the hotel is so nice! Has a classy vibe with very accommodating staff.

I loved my room – it was so beautiful and spacious. I loved the soaking tub with a stunning view of the Haulover inlet – that was my favorite way to relax. The balcony view was fantastic for catching the sunrise and sunset. The complimentary bike ride was my favorite activity besides swimming. All of the staff were friendly, professional, and made me feel right at home. I'll definitely be returning again. Thank you for a wonderful stay.

Very good

Everything was great it was nice to stay there for the weekend N/A

Location is obviously beautiful. Hard to get that wrong in Miami nevertheless. Staff was horrible. Smoke detector in my room went off on 4 different occasions, 2 of the times were minutesd apart. You have to wait for someone to come manually shut them down as they tell you it won't happen again lol. It was me and my wife's anniversary. Planned to only stay a night. 1st day went so bad we stayed an extra night to see if it got better. Food quality wasnt up to parr with other Ritz Carltons.

A very quiet location. If you are not staying in the homeowner area then you are very much relegated here especially at the pool.

The rooms are beautiful. The food is the downfall. Room service is ridiculous. It’s so overpriced, you feel screwed, in a bad way.

Everything!! Nothing!

Hidden charges, disrespectful manager , no kid friendly, dirty beach . Uncomfortable beds ..

The Ritz atBal Harbor Florida was fantastic. The service was second to none. I look forward to another stay.

The most beautiful hotel around Miami Beach. The food was excellent. The staff is lovely and attentive, and friendly. Thank you, Anastasia, for your help.

Had a fabulous weekend with dear friends. Our accommodations were top notch!

I really enjoyed this trip. My room was impeccably clean and presented. The staff were as wonderful as I’d expected and the food was divine. I will always recommend this boutique hotel.

5-star

The room was dirty but the worst part were the roaches!!

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

The staff however was exceptional.

This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.

The positive: the staff were generally nice, and the hotel had the familiar Ritz Carlton quiet feel and smell. The showers are amazing and the view into the bay gorgeous. It ends there. The breakfast was boring (go to another hotel nearby for an awesome buffet - just not here). Dining (room and restaurant) ends at 10 pm. My bed wasn’t made twice in a row by 2 pm because they are under staffed, but did have staff to knock on door mid-day to check on minibar. The staff is new on rotating basis and don’t know Miami. One staff member was incredibly rude when we had a question about the pool. The hotel gives a voucher for a happy hour drink for coffee or wine but staff didn’t want to honor it for coffee except once as a favor. The morning coffee was watered down.

Beautiful place

The staff is beyond accommodating and friendly. The service is exceptional. I love all Ritz Carlton properties but this one by far was my best stay.

Professionnel staff Food excellent I loved my first time ! For sure we’ll come back!

Property needs updating. Housekeeping could be better. Pool staff, front desk, and bellmen were wonderful.

Beautiful beach and location. We also lived the view and the bathrooms!

Enjoyed the hotel. Rich was very helpful and friendly during our stay. Thanks!

We had a great time.

Our stay at the Ritz was by far one of the most amazing hotel stays my spouse and I have ever experienced. So much so we are planning another trip to Miami and the Ritz Carlton will be our first choice.

Private, good if you are looking just to relax. Not much to do for little kids, and the biggest problem is only one restaurant (there is a bar also but the food is from the same restaurant).

Excellent hotel

Never can go wrong with Ritz Carlton. Almost everything as nice as it could get. Very nice plus that the area compared to other areas of miami, this is like a very high end area. Which makes it more comfortable

Paid in advance and when I checked in they said I didn’t pay, when checking out they try to charge for breakfast and I paid the room with breakfast included, they try to convinced me that the 100 dollars that was offered when I booked it can be used towards breakfast which was included in room charge. 2 nights for honeymoon with so much aggravation. I still have more to say about checking in, I expect a manager contact me so I can explain

Our stay at the Ritz was absolutely wonderful. The service was impeccable and the staff were very friendly and warm. They went above and beyond to ensure our stay was perfect. The beach is beautiful and the cushions on the lounge chairs were so comfortable. Everyday was more relaxing then the next. I will definitely be coming back.

Overall in enjoyed my stay a great place to visit. They go out of their way to make you feel special I truly appreciate all of the staff!!

The best location The best View Very nice place.

I didn’t like being charged $40 per day to use pool and beach

Enjoyed a nice and relaxing weekend

I live that you have 2 rooms by floor for elevator, very big room.

Amazinggg trip. The staff took care of us, had a small problem and they upgraded our suite.

Amazing weekend. The staff was beyond helpful and friendly. Beautiful property with lots to do in the area. We used the free bikes and loved the pool area. Service was top notch.

Fantastic quality in the service from all employees. Each individual who attended us from the main lobby attendants, valet, beach/pool staff the care and attention could not have been better and it made the trip so much better to see such helpful staff. The bathrooms in community areas such as the pool are places that can get nasty quickly but not here. There was never once any mess or dirty areas in any bathroom or elevator I’m talking noticeably clean. Amazing room and bath tub to top it all off.

Our stay was two nights, the first night we got very little sleep. Our neighbors had a party that went on into the wee hours. This is my sixth time staying at this location. The staff are doing the best they can, however the service has gone downhill. The Ritz Carlton should be providing top notch service, as their reputation is based on top-notch service, the service has fallen short dramatically. When you’re paying over $500/night plus an additional resort fee for a room you expect better service.

I stayed here for my birthday and the view was beautiful the hotel was very clean and smelled good! I would most definitely recommend this hotel and stay here again!

It is a beautiful property, very clean, good mattress, great views, nice pool. The sand at the the beach is not so good.

Beautiful view amazing service and friendly people

Beautiful Hotel

Staff is pleasant and helpful. The facility was clean as well.

very friendly very clean very good location

It should be a 10 star hotel!!! Amazing service, clean, nice, just beautiful!!

This is actually the best hotel in Miami! Nicest staff, amazing customer service

It was best place to relaxing and we had best steak in the life 😋

The staff was incredible. We had just come from Cayman Islands after the huge earthquake, and once the staff heard this they went above and beyond. I cannot say enough good things about how gracious they were -- from upgrading our room, to getting toys for our daughter, complimentary champagne. It was not necessary for them to do this, but greatly appreciated.

the property is a bit dated and quite secluded, as we had to drive to get anywhere. and all the added hotel and resort fees were disappointing as they were not communicated up front.

Superb, as always.

One of the most beautiful places we’ve ever stayed. Rooms are amazing, modern and big. Location and the beach is perfect. Quiet, sophisticated and we will be the only place we stay on Miami Beach in the future.

Excellent crew Excellent location

I have stayed at many Ritz and this property was beyond excellent. The staff was amazing and kind. I was upgraded upon check in and my room was outstanding! The spa and pool are perfection! I loved my oceanfront view. I absolutely will be coming back to this location.

Christelle the front desk main lobby host was amazing . I appreciate the complimentary drink and how nice they were .

A great hotel conveniently located on a perfect beach

Short on consistency of service for top hotel. Super nice room. Ocean a little funky.

The hotel is quiet, secluded, peaceful. Beautiful property

Staff was kind and attentive. Service was over and above excellent. We celebrated our 15th wedding anniversary and the staff made us feel so special! It was a wonderful stay!

Great hotel for a quiet getaway. Very comfortable rooms and very clean. Subpar food options onsite.

All very high marks!!!