Renaissance Austin Hotel

We love our stay here and we are definitely gonna go back in the future.

Exceptional

Location - Within walking distance to Trader Joe's, Starbucks and Amy's Ice Cream. Close to First Watch. Outstanding front desk staff. Can't remember her name, but she wore glasses and worked the 3pm to 11:00pm shift, slender and very personable. Irony - can't remember her name but she remembered mine every time I approached her. The view of the city from the room was great. Stayed in room 836. loved the room but there was the constant of water running or some sort of plumbing issue. I do mean "constant"! For the entire two day stay. Really an issue at night. Surely someone has mentioned this before.

Location - Within walking distance to Trader Joe's, Starbucks and Amy's Ice Cream. Close to First Watch. Outstanding front desk staff. Can't remember her name, but she wore glasses and worked the 3pm to 11:00pm shift, slender and very personable. Irony - can't remember her name but she remembered mine every time I approached her. The view of the city from the room was great. Stayed in room 836. loved the room but there was the constant of water running or some sort of plumbing issue. I do mean "constant"! For the entire two day stay. Really an issue at night. Surely someone has mentioned this before.

CON: 1) There is a $25 daily fee referenced as “Destination” (separate from City and State Tax) on final bill and this really should be disclosed in Hotels.com website when booking hotel. 2) Paying for internet connection because your device 5G connection is practically dysfunctional. (The iPhone worked okay but not the iPad. ) We’ve always paid daily parking so no surprise there.

Very Friendly staff. Nice grounds, pools., glass elevator, lobby. Easy access to the highway, hiking trails and shopping mall. We enjoyed our stay We traveled with a 3 year old. and she would love to have a play ground on site..

Very Friendly staff. Nice grounds, pools., glass elevator, lobby. Easy access to the highway, hiking trails and shopping mall. We enjoyed our stay We traveled with a 3 year old. and she would love to have a play ground on site..

The hotel was easy to get around and had a variety of meals and drinks throughout the day. The location was great being able to walk to shops and other restaurants. The staff very helpful

Stayed at the Renaissance for a business trip so didn't use many of the amenities but I love our stays there because its a beautiful hotel, really nice updated spotless rooms in a great location. The most surprising part of our fantastic experiences at Renaissance over the years has been the value - you will not find a finer hotel experience for the price anywhere in Austin period.

Bad

Great everything. Hot tub. Staff. Restaurant. Walking paths. Amy’s Ice Cream close by.

Location was great and quiet.

Location was great and quiet.

Very nice property The food in the restaurant was not very good

Very nice property The food in the restaurant was not very good

Room was very clean. I am not sure aside from the size that the suite was worth the $$$. The bed was very comfortable

Hot tub nice, and the whole back patio wonderful. Saw several people with pets.

Really enjoyed the Knotty Bar.

We stayed in the luxury suite and it was very luxurious to say the least. Good size room with a comfortable sectional couch, comfortable and clean king size bed, and they provide Kevin Murphy shampoo, conditioner, body wash and lotion. Room was very clean. The hot tub and pool were also very clean and fun to lounge in.

Terrific staff, but both my colleague and I got sick after eating there (tacos in both cases). I would also have loved a different view than onto the indoors atrium, and a better coffee machine in the room (like a Nespresso).

Clean room and courteous staff

Clean room and courteous staff

Loved this hotel and service.

Loved this hotel and service.

No breakfast included, no free parking, rude staff

Near restaurants and shops (by car) No breakfast included, no free parking, rude staff

The room was nice. The Restaurant was definitely understaffed. Wait time was 30 minutes and once seated the wait time for the food was over an 1 30 minutes. We could only order an appetizer because of how long the wait was. Multiple people seemed to be upset at the wait time as well

The room was nice. The Restaurant was definitely understaffed. Wait time was 30 minutes and once seated the wait time for the food was over an 1 30 minutes. We could only order an appetizer because of how long the wait was. Multiple people seemed to be upset at the wait time as well

Location was convenient for our requirements Some of the worst customer service I’ve ever had at a Marriott. Food at the restaurants was terrible and got food poisoning from an omelette. Several meals came cold and we had to ask for them to be reheated

I will stay again.

I will stay again.

I didn't like that they charge extra I had never experienced anything like it everytime I book the total is what im told but not this time...?

The hotel was nice and clean. I didn't like that they charge extra I had never experienced anything like it everytime I book the total is what im told but not this time...

The tv was broken, staff was not good, and we didn’t get the room requested even through we had a reservation.

The tv was broken, staff was not good, and we didn’t get the room requested even through we had a reservation.

Staff was awesome. Room was spectacular!

Staff was awesome. Room was spectacular!

I had an issue with my heat. My heat was not working and it was extremely COLD in my room. After several calls with onsite management, I was told someone was coming to my room to check the temperature and no one ever came to my room, after FREEZING for over an hour, I called the front desk and suggested that they move me to a new room. I was moved to another room that was not as great as my original room.

I had an issue with my heat. My heat was not working and it was extremely COLD in my room. After several calls with onsite management, I was told someone was coming to my room to check the temperature and no one ever came to my room, after FREEZING for over an hour, I called the front desk and suggested that they move me to a new room. I was moved to another room that was not as great as my original room.

Great staff.

Great staff.

Very good

The vast atrium and the large space in the lobby, the gym and the pool. Wi-Fi connection should be included in the room; this is how it is in most places.

The vast atrium and the large space in the lobby, the gym and the pool. Wi-Fi connection should be included in the room; this is how it is in most places.

Exceptional

Great property- lots to do

Great property- lots to do

Great service, very clean, beautiful hotel and the amenities are amazing.

Great service, very clean, beautiful hotel and the amenities are amazing.

Very good

Great location

Great location

Pleasant

Exceptional

Very good

Very nice rooms

Very nice rooms

Really happy

Really happy

no bathroom counter and sink was swallow. shower head doesn't tilt down. it shoots at you lol.

We were only at the hotel for one night, but it was great. The front desk asked about and found my Marriott Bonvoy account which for me a free late check-out and got me a $20 credit at the restaurant. Loved it!

We were only at the hotel for one night, but it was great. The front desk asked about and found my Marriott Bonvoy account which for me a free late check-out and got me a $20 credit at the restaurant. Loved it!

The staff were amazing and quick to help

The staff were amazing and quick to help

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It was wonderful. Highly recommend.

It was wonderful. Highly recommend.

My family usually does not visit this area, but it was the chosen hotel for an event and it suited that purpose really well. The event room was very nice. The outside pool turned out to be lovely (nicer than we realized, once we got in the water we appreciated the canopy of trees). The suite was very eclectic - like something from the set of the 1968 film "2001: A Space Odyssey " - but spacious and with a very nice king bed. Parking was a challenge because the place is really popular for events.

My family usually does not visit this area, but it was the chosen hotel for an event and it suited that purpose really well. The event room was very nice. The outside pool turned out to be lovely (nicer than we realized, once we got in the water we appreciated the canopy of trees). The suite was very eclectic - like something from the set of the 1968 film "2001: A Space Odyssey " - but spacious and with a very nice king bed. Parking was a challenge because the place is really popular for events.

Go to hotel for business travel.

Go to hotel for business travel.

Everything was great!

Everything was great!

great place to stay

great place to stay

The wide open lobby made for an amazing space. There were musicians playing and you could hear it all around.

The wide open lobby made for an amazing space. There were musicians playing and you could hear it all around.

We’ll stay there again. It was wonderful.

We’ll stay there again. It was wonderful.

Property was very nice

Property was very nice

Location Distance

Drinks at the bar were good. The room was clean. Adequate pillows. Plenty of space. Service at the bar was lacking. Food was cold. Booked a room specifically with an 'atrium view' and our windows overlooked the top of a building and air conditioner units and part of a parking lot. No atrium view at all. No balcony. Very basic room. Expected a nicer room for the price paid.

Hotel is clean. Food is great at knotty. Definitely will stay again in the near future.

Hotel is clean. Food is great at knotty. Definitely will stay again in the near future.

Very nice stay!

Very nice stay!

Breakfast staff happy and helpful and always ensured we had plenty of coffee Distance from downtown Austin to far

Great place! Room was impeccable and the front desk was fantastic. They sent a huge bouquet of roses to our room after I told them we got married earlier in the day. Top notch service

Great place! Room was impeccable and the front desk was fantastic. They sent a huge bouquet of roses to our room after I told them we got married earlier in the day. Top notch service

Really great spot!

Really great spot!

They

They

I stay at the Renaissance whenever I go to Austin. Fast friendly service. Restaurant is awesome. Room was spacious and clean. My wife loves the stores in the area and the views are spectacular..

I stay at the Renaissance whenever I go to Austin. Fast friendly service. Restaurant is awesome. Room was spacious and clean. My wife loves the stores in the area and the views are spectacular..

The atmosphere was nice. The outside sitting. There was a lot of maintenance that needed to be done. Bad ceiling tiles, drywall damage. There was hair in the bathroom vent.

One of our guests was charged for his room when he left even though we had already laid in full! I have struggled to ge

We had a great stay, the kids enjoyed the indoor pool. We had dinner at the hotel restaurant & the food was very good. The front desk agent was very friendly & provided information regarding the restaurants in the area too. We’d definitely come back to this hotel.

We had a great stay, the kids enjoyed the indoor pool. We had dinner at the hotel restaurant & the food was very good. The front desk agent was very friendly & provided information regarding the restaurants in the area too. We’d definitely come back to this hotel.

Paid for a room with a view of atrium, and got a view of the dumpsters from the business next door.

nice and clean.

nice and clean.

Parking is paid, $24 per night. That's an absurd.

The bed was not very comfortable.

Enjoyed our stay.

Enjoyed our stay.

We were disappointed we didn't get the room we paid for the first night, but Chyna worked with us (was nice enough to give us hotel credit for our stay) and it all worked out. No hard feelings.

Beautiful hotel with a restaurant, coffee bar and club. It also has a beautiful spacious 9 story giant atrium.

It was comfortable.

It was comfortable.

This was a nice property located in a nice shopping area

This was a nice property located in a nice shopping area

Great location. Would b nice to have complimentary continental breakfast. Railing is too low for children which made me a little uneasy. However everything else was excellent.

Great location. Would b nice to have complimentary continental breakfast. Railing is too low for children which made me a little uneasy. However everything else was excellent.

Love this hotel. Have for years. Location. Cleanliness. Easy in and out! ESPN didn’t work and my husband was so disappointed. They did make an adjustment in our bill which helped make the situation palatable. The only other thing that my husband and I both noticed separately was the slickness of the shower floor once you used the soap and shampoo. VERY dangerous. I was extremely careful - they may need to add a mat.

Room was clean and amenities are nice.

Room was clean and amenities are nice.

Friendly service and amazing food.

Friendly service and amazing food.

Would stay again

Would stay again

My girl and I stayed here for Valentines. We were able to get room service which was quick and discreet. We had a great night together and enjoyed a hearty breakfast at the hotel restaurant the next morning.

My girl and I stayed here for Valentines. We were able to get room service which was quick and discreet. We had a great night together and enjoyed a hearty breakfast at the hotel restaurant the next morning.

great but could of been cleaner in the sense of keeping their key doors active up to date

great but could of been cleaner in the sense of keeping their key doors active up to date

It was a good stay for us. Hotel has a pool indoor and outdoor same for jaccuzi. A peloton room excellent restaurant.

It was a good stay for us. Hotel has a pool indoor and outdoor same for jaccuzi. A peloton room excellent restaurant.

I paid extra for free breakfast. When I got there, I found out I breakfast was not free. Instead I was told I was given a credit at a restaurant in the hotel for breakfast. The credit covered half the cost of breakfast. This was very misleading.

Parking fees are too expensive

Love

Love

Uneventful two-night stay.

Uneventful two-night stay.

Most slept on hotel

Most slept on hotel

My husband and daughter stayed here and after check-in, used only cash the entire stay. After they checked out and got home, my husband started noticing charges from the hotel. Not 1 or 2 charges, more like 6 or 7. When he called the hotel they said that they were his charges while staying… he paid cash for everything. They dropped the charges after looking into it and seeing receipts. But then a few days later, more charges popped up. This time I called the manager and he said he’d look into it and call me back that day, it’s been days and we still haven’t heard anything and the charges are still on his card.

My husband and daughter stayed here and after check-in, used only cash the entire stay. After they checked out and got home, my husband started noticing charges from the hotel. Not 1 or 2 charges, more like 6 or 7. When he called the hotel they said that they were his charges while staying… he paid cash for everything. They dropped the charges after looking into it and seeing receipts. But then a few days later, more charges popped up. This time I called the manager and he said he’d look into it and call me back that day, it’s been days and we still haven’t heard anything and the charges are still on his card.

Clean and well run. Loved the extra attention they paid to guests during UT game day

Clean and well run. Loved the extra attention they paid to guests during UT game day

Nice propery with friendly front desk. Great area. Clean rooms with good ac.

Nice propery with friendly front desk. Great area. Clean rooms with good ac.

Convenient location

Convenient location

Rude front desk. Pay $20 for parked. Ridiculous. Pay for a 30 minute early check out. Nickle and dime for everything. Room amenities meh. Poor quality. Empty containers. Place not worth the charge. Doesn't deserve its padt reputation.

Rude front desk. Pay $20 for parked. Ridiculous. Pay for a 30 minute early check out. Nickle and dime for everything. Room amenities meh. Poor quality. Empty containers. Place not worth the charge. Doesn't deserve its padt reputation.

Good dining options close by.

Good dining options close by.

Great location. Very friendly staff.

Great location. Very friendly staff.

Excellent service

Excellent service

Very nice property and great dining options nearby.

Very nice property and great dining options nearby.

Location is wonderful. Staff is friendly. Has two pool indoor and outdoor. Work out room. The internet on the tv was slow. Tv/remote was slow as well. They need to update internet speeds.

Location is wonderful. Staff is friendly. Has two pool indoor and outdoor. Work out room. The internet on the tv was slow. Tv/remote was slow as well. They need to update internet speeds.

Hotel was clean and room was larger than most other hotels

Hotel was clean and room was larger than most other hotels

Love staying here every time I visit ATX

Love staying here every time I visit ATX

Nice hotel and staff were very helpful.

Nice hotel and staff were very helpful.

Great, clean property. Would definitely recommend and stay again.

Great, clean property. Would definitely recommend and stay again.

Had a great time.

Had a great time.

The property is very quiet and safe, plus everything is very close. Good to have a dog too, so many parks in the neighborhood. I like the smart TV to connect to my Netflix account easily. Friendly hotel employees, give them 5 stars!

The property is very quiet and safe, plus everything is very close. Good to have a dog too, so many parks in the neighborhood. I like the smart TV to connect to my Netflix account easily. Friendly hotel employees, give them 5 stars!

Beautiful hotel!

Beautiful hotel!

The luxury suite was massive and the staff were really nice!!

The luxury suite was massive and the staff were really nice!!

Upon following up with Hotels.com, we are now being informed that this is not possible. It is a completely unacceptable situation and needs to be rectified immediately.

Upon following up with Hotels.com, we are now being informed that this is not possible. It is a completely unacceptable situation and needs to be rectified immediately.

Overall the apperance of hotel is pretty.

Overall the apperance of hotel is pretty.

Great stay and I loved the shopping around the area.

Great stay and I loved the shopping around the area.

The hotel was top notch, great service and the most comfortable bed I have slept in in years of travel.

The hotel was top notch, great service and the most comfortable bed I have slept in in years of travel.

I enjoy staying at this property----the staff is always helpful, the rooms are nice, it is convenient to shopping and to my family and their events.

I enjoy staying at this property----the staff is always helpful, the rooms are nice, it is convenient to shopping and to my family and their events.

Muy buena experiencia en todo

Muy buena experiencia en todo

Beautiful hotel, has the look and feel of a resort. Food was delicious.

Beautiful hotel, has the look and feel of a resort. Food was delicious.

We’ve stayed at the Renaissance the last two years for our anniversary. It’s always an excellent stay!

We’ve stayed at the Renaissance the last two years for our anniversary. It’s always an excellent stay!

Beautiful in door courtyard and great fire pits in the back of the hotel. It is a perfect hotel to attend a conference at. The place has multiple places to hang out and continue to talk to people at the conference. Such a beautiful venue. Highly recommend it.

Beautiful in door courtyard and great fire pits in the back of the hotel. It is a perfect hotel to attend a conference at. The place has multiple places to hang out and continue to talk to people at the conference. Such a beautiful venue. Highly recommend it.

No breakfast included, people at the conference starving, when the large group of 100 people books for a conference having no breakfast included and no option for lunch for more than 50 attendees, only 30 min for lunch break and only unhealthy snacks available at the store, guests tend to hecome hangry. Also, understaffed at the restaurant and waiting really long time for a meal or a check.

No breakfast included, people at the conference starving, when the large group of 100 people books for a conference having no breakfast included and no option for lunch for more than 50 attendees, only 30 min for lunch break and only unhealthy snacks available at the store, guests tend to hecome hangry. Also, understaffed at the restaurant and waiting really long time for a meal or a check.

Poor service in restaurants. Understaffed. Had to eat and drink elsewhere

Poor service in restaurants. Understaffed. Had to eat and drink elsewhere

Air conditioning in my room was not working properly.

Air conditioning in my room was not working properly.

N/A

N/A

The lobby stinks like molds, the room also stinksc no bag for the laundry And then we eat breakfast in there restaurant name Knotty’s and the sausage is still bloody. So I ask again and the lady gave me 3 sausages and still uncooked. If I will have to choose between Waffle House and the Knotty’s I will eat at the Waffle House. We paid $43 for breakfast and end up in the bathroom. Just nasty!!! I would rate this hotel 2 stars!

The lobby stinks like molds, the room also stinksc no bag for the laundry And then we eat breakfast in there restaurant name Knotty’s and the sausage is still bloody. So I ask again and the lady gave me 3 sausages and still uncooked. If I will have to choose between Waffle House and the Knotty’s I will eat at the Waffle House. We paid $43 for breakfast and end up in the bathroom. Just nasty!!! I would rate this hotel 2 stars!

Have stayed here multiple times, and each time it’s the same amazing experience.

Have stayed here multiple times, and each time it’s the same amazing experience.

Overall a great experience

Overall a great experience

My stay was very disappointing. I was appalled to learn there was a separate fee for internet access. How vulgar!

My stay was very disappointing. I was appalled to learn there was a separate fee for internet access. How vulgar!

It is absolutely gorgeous.

It is absolutely gorgeous.

Great location and service

Great location and service

Everything was great!

Everything was great!

The room was clean and comfortable.

The room was clean and comfortable.

Made me feel welcome. .

Made me feel welcome. .

Beautiful holiday decorations, very friendly checkin.. clean rooms and comfortable bed.

Beautiful holiday decorations, very friendly checkin.. clean rooms and comfortable bed.

Staff were great.

Staff were great.

One of the nicest hotels we have ever stayed at. We would stay again!!

One of the nicest hotels we have ever stayed at. We would stay again!!

During my recent stay at Renaissance Austin Hotel , I encountered a concerning issue that significantly impacted my experience: a severe shortage of staff. This was particularly evident in the handling of guest luggage. Regardless of a guest's physical condition, even if one is handicapped, there is absolutely no assistance available for transporting luggage to the rooms. This lack of basic service is not just inconvenient but can be a significant challenge for those who are not able to manage heavy luggage on their own. The absence of support in this basic aspect of hospitality was both surprising and disappointing. It's a fundamental expectation that a hotel will provide necessary aid, especially in managing luggage, to ensure a comfortable and accessible experience for all guests. Unfortunately, this was not the case during my visit. It's important to note that this was my first encounter with such an issue at Renaissance Austin Hotel. However, the experience was far from satisfactory and left a lasting negative impression. I hope the hotel management takes this feedback seriously and addresses the staffing issues to improve the experience for future guests.

During my recent stay at Renaissance Austin Hotel , I encountered a concerning issue that significantly impacted my experience: a severe shortage of staff. This was particularly evident in the handling of guest luggage. Regardless of a guest's physical condition, even if one is handicapped, there is absolutely no assistance available for transporting luggage to the rooms. This lack of basic service is not just inconvenient but can be a significant challenge for those who are not able to manage heavy luggage on their own. The absence of support in this basic aspect of hospitality was both surprising and disappointing. It's a fundamental expectation that a hotel will provide necessary aid, especially in managing luggage, to ensure a comfortable and accessible experience for all guests. Unfortunately, this was not the case during my visit. It's important to note that this was my first encounter with such an issue at Renaissance Austin Hotel. However, the experience was far from satisfactory and left a lasting negative impression. I hope the hotel management takes this feedback seriously and addresses the staffing issues to improve the experience for future guests.

The staff was friendly, the room was clean.

The staff was friendly, the room was clean.

The Christmas decorations were really nice, the hotel is beautiful.

The Christmas decorations were really nice, the hotel is beautiful.

Wish internet was included

Wish internet was included

Peaceful and worth it

Great stay again for the second time here!

Friendly staff and nice outdoor seating

I Prepaid and reserved a suite with two beds as it was to accommodate me and my son. We checked in , the front desk guy didn’t mention anything so it wasn’t until we got to the room that we discovered there was only one bed. We came a long way and also have to drive a long way back to Oklahoma so we needed the accommodations to be as planned. My son had a rough night sleeping on the sofa bed provided. I’m relying on him for part of the long drive back home and now it’ll be more of a challenge to get back safely without the proper rest. Considering we paid so much for this room the least we could expect is the basic accommodations purchased. I intend to do a chargeback and look to get a reasonable credit for this issue

I paid for parking at the front desk. However when I got to my card there was a card that wanted to go online & pay for parking again.

I liked the grounds, they were green and pretty, with some nice sitting areas. The beds were comfortable and the room was clean. So it was fine, just don’t expect luxury and know that they will nickel and dime you.

Very friendly staff all over property!!! Great service from room to checkout!! Nice views. Good options for meals, shopping, fun. Quiet rooms. Liked how front desk put us not right next to others on floor, even though they could have. Been here 3x. Will be back.

Stayed here a couple dozen times over the years…current staff/management far from the excellent service of the past. Desk staff was curt and rude at check-in. Reserved a premium room and was put into an unclean room with broken lamps and non functioning tv remote. Had to call front desk twice to get simple issues resolved.

It was great, we just had to stay for a night. I highly recommend

Property was well kept up, the pool was very nice, and the service was very good

It was a very nice hotel with great food.

At check in, I was told that I had a standard king bedroom. I was traveling with a same sex friend and we never reserve a king room. We always try to reserve some type of suite. In fact, on this occasion, we had reserved an executive suite. This accommodation was confirmed by Hotels.com and by the hotel. This reservation was made on 7/19. Not only did we not get the room we reserved. we did not get a credit for the difference in the price of the room. We were only given Bonvoy points. We are not happy and wonder about our reservation of the same type of room on 9/16.

My room faced the atria which was often noisy with music, laughing, shouting, etc. Walls are not very soundproofed. Room and bathroom are slightly run-down for a 4-star hotel. Unexpected $20/night parking fee, not administered by the hotel.

The room assigned was not quiet even though I requested one when check in.

Great place

We love this place! Two pools - and the updates to the outdoor pool are SO nice! - a good bar and restaurant, glass elevators, huge suites. It's our favorite non-downtown Austin hotel.

I got the room that I had asked for with rolling shower which was very convenient for our needs.

Amazing hotel with unparalleled service. Excellent food, clean, comfortable, amazing food and accommodations.

Very nice hotel in a good location. Lots of amenities on site between dining, drinks, gym, etc. The atrium is like no other. The only things I was not thrilled about was my room smelled like pet urine, and the curtains had blood spots on them. The room had ample ventilation to where I could clear the smell for the most part though. I doubt all rooms are like this though. It’s a great property overall and the staff are friendly/ helpful.