DoubleTree by Hilton Austin

Very good

Great location, clean, great beds and super staff! Wonderful cookies at check-in! No problems.

Great property, clean, and good staff

The only minor issue was that the air conditioning unit was not cooling the room as much as expected. I reported it, and the staff responded promptly and worked to fix the problem, which I appreciated. However, I believe that particular unit may still have some underlying issues that could benefit from further inspection. Aside from that, my stay was great, and I would gladly stay here again. Thank you to the staff for their assistance and hospitality.

Las sábanas APESTABAN, como que nunca las lavaron y las colchas igual , que asco

DECEIVING ADVERTISING!

It was fine. Had an is issue, knowing how to operate the AC. Technician came showed me how to work it. It was great. It was nothing that I just didn’t like you know the building is an historical building is probably been there for a while, but that was OK

No breakfast. The only reason we stayed there was due to location. NO BREAKFAST UNLESS YOU PAID 22.00. That’s nuts See above

Exceptional

Very good

This place was super nice and the rooms were so huge! There was also a restaurant right across the street if you did not want to go far to grab a bite. Would definitely stay here again! Everything was super clean as well!

Very good

Room was clean. The staff was very helpful, despite some complications.

Beautiful luxury hotel, great location in Austin.

This hotel has a beautiful pool and courtyard that can be accessed by a balcony inside. Room and everything was great. Will definitely stay there again!

Clean room, great customer service

My wife and I had an excellent stay at the Doubletree hotel. The staff were awesome, friendly, professional, and always willing to help. We ate lunch on Friday and the food was delicious the service was awesome and very friendly. We made a new friend!!!😇. Parking was great, safe and little pricey!!!

Location and staff All is good

Great price through Hotels.com. Easy on and off the interstate. Beds were comfortable. Quiet hotel in May.

Everything!! It was perfect

Best customer service

It was perfect

I don’t write reviews.

Parking garage elevator was a bit run down and the hotel room had some loose electrical outlets.

Very beautiful place to stay. Very cozy and safe. I really enjoyed the art on the walls and the arches. The restaurant inside and Pappadeaux next door had amazing food. The landscaping was really pretty, the courtyards were a treat for the eyes, and the pool was a great place to cool down from the heat.

Property could use a remodel.

Great place love the villa style rooms that have a balcony that you can sit and watch the pool area.

You can tell the property was remodeled. It was nice but still had some oldness to it. We had a premium room and it was huge. The two things I was not happy about was how far the room was from the parking garage. Felt like the longest walk of my life. Also, I let the staff know that a few of our pillows smelled like feet and I asked that they change all the bedding. When we came in from an outing they had cleaned the room but 2 of the pillows still smelled like feet. It was disgusting. The bed was not comfortable and the room would not cool off properly. We woke up in the middle of the night sweating.

Property was nice, clean & sufficient, However, I discovered that someone had charged over $100 at the bar to my room. They did eventually refund the total amount but they need to find a better way to police this type of thing.

Convenient to highway Not enough seating and breakfast menu super expensive

Exceptional

Convenient to highway Not enough seating and breakfast menu super expensive

Thank you for you. We have a great trip.

Tried to do early check-in front staff had the audacity to tell us that “we can not guarantee room availability before 4 o'clock.” Shoooot that place was a ghost town. So she wasn't helpful at the time. No options were given.

Clean, nice courtyard

The pool was nice & the room was clean! This is our 2nd time staying here & would definitely stay again when we go back to Austin!

hidden fees

Great

It was beautiful. Loved the pool Na

It was beautiful. Loved the pool Na

Although the facility was clean, there was a few maintenance issues that could be addressed. They had minimal impact of the lodging but don’t reflect well on the overall attention to detail.

We have stayed here many times. Very convenient because of access and nearness to freeways to go in any direction.

Clean rooms and great staff

Superb

Staff all very friendly and helpful, especially the young lady serving in the bar. Evening meal was very tasty. Room was a good size with an excellent coffee machine. Hotel is a bit far out to explore Austin in the evening. Was not able to use the swimming pool, I was looking forward to a nice dip as gardener's were cutting bushes down all around the area. This also meant it was very noisy in our room.

Very good

Very good

My family and I had a very pleasant day and stuff was always helpful as soon as we checked in and when we checked out.

I was there for business. The best part for me was that they had a Starbucks in the lobby!!

Love the cookies

The hotel was amazing. Very clean and sound proof! Slept great!

Would help if breakfast was included, other than that, beautiful hotel & would stay there again with my family

Exceptional

Muy enables

I didn't like the room we were given at first, I asked to be moved to the main building

Love the beds; they are comfortable I didn't like the room we were given at first, I asked to be moved to the main building

Housekeeping only made one bed on our second day, and didn’t clean anything else or replace coffee or cups. Electronic key didn’t work for the room, but did work for parking

Very good

Our nonsmoking room smelled like smoke.

Bar / pool Parking

Bar / pool Parking

It was fresh. The parking was secure

Carpet has a wet spot, towels had stains, and opening door was challenging.

Awesome

Very comfortable

Exceptional

no microwave in the room. no accessible water dispensers. even 2 star hotels provide these.

We did order food from the bar as well & it was very good. I would stay here again.

Really enjoyed

The hotel is beautiful but needs a lot of attention. Cleaner rooms and room & garage parking door maintenance.

Great check in

Clean rooms, staff was friendly, good breakfast buffet

Very clean and rooms were nice! W

Convenient location with nice amenities. Garage parking was easy and convenient. We enjoyed our stay.

Clean room, great bathrooms, great customer service

Everything about the hotel was excellent. I appreciate how helpful the staff was.

Amazing staff and amazing hotel!

Superb

The room was clean, comfortable, and well-maintained. I appreciated how quiet it was, which made it easy to relax after a long day. The bed was very comfortable, and everything I needed was easily accessible. Housekeeping also did a great job keeping things fresh during my stay. The hotel amenities were a plus, especially the pool area and the on-site dining options. The location was convenient as well, making it easy to get around Austin without any hassle. Overall, I had a positive experience and would definitely stay here again. If you’re looking for a clean, comfortable, and welcoming place to stay in Austin, this is a solid choice.

Good

Very nice. Staff very friendly and helpful.

Breakfast was not included but everything else was great.

Exceptional

Exceptional

Exceptional

Very good room sizes, quite clean and the staff very friendly.

Outstanding staff!!

Excellent room service, staff was very polite, outdoor area clean.

Clean, room are spacious and the staff is very friendly & accommodating. Great location- close to a lot good restaurants.

Clean, beautiful

Yes everything was good. Bacon on the omelet could have been fresher.

We were at the Doubletree for a 3-day stay in Austin. Bedding was clean, but the carpet was stained and crusty in places. Sofa and desk chair also stained.

We had 2 queen beds wich would imply we need multiple wash towels. After the first house cleaning we were left with 1 wash cloth for multiple adults. The sheets had blood stains and were clean but dingy. Never again

Well the service of the people at the restaurant was the best

The sad part is they have their own parking garage and there’s plenty of room, so there’s literally no need to charge for parking except for overcharging customers for your room.. The staff was nice. The place was clean, no complaints about the room, but I really don’t like the bait switch on the parking. The listing says self parking available, it doesn’t say self parking is $25.

Bad

Bed bugs

Nice bathrooms, and comfortable pillows.

Bed bugs

Staff made me wait about 30 minutes after the check in time to get a room because apparently the cleaning staff was behind schedule. Then the room that they gave me had a half eaten bag of chips in one of the cupboards as well as a used towel under the sink area from the last person to use the room, which tells me that the room is not thoroughly cleaned.

The hot tub was not hot. Staff was not very friendly.

The hot tub was not hot. Staff was not very friendly.

Excellent hotel, comfortable, friendly staff, very good food!

Will stay again if there’s availability.

Great place! great bar

Exceptional

Spacious rooms and bathroom

Spacious rooms and bathroom

I did not get in the pool but noticed other enjoying the pool which appeared clean, ample room and sun.

Had a great stay

My son (15) and me decided to get breakfast at the hotel for 3 days stay. When we arrived I was told at the counter by the hotel employee that I can only get only 3 breakfast tickets for adults. She would not give the tickets for my son. She said breakfast charge is only for adult not teenager. Also they never had buffet only you had to pick up breakfast items from the menu. I paid 91 dollars for breakfast buffet , but only received 3 tickets entries for me not my son. That is 30 dollars per day.

The room was huge and clean, the bar was great, the pool was great, overall we really enjoyed it! Only downside is the parking fees but they don’t try to hide it so you know what you’re getting.

ok

Clean room, staff is great. Oversized vehicle parking is a plus!!

.

Location and the restaurant/bar located in the hotel. The room was super clean and comfy. Paying for parking

Yes

Staff were exceptionally nice and welcoming.

Ok

Clean

The room was clean. The pool area was clean, even tho most of the loungers were in pool shape. Very nice stay.

Quick stay. Have stayed here many times.

The room was extremely spacious, beautiful and well laid out. I loved the interior entrance and access to the interior courtyard for our room as well!

Great location & stay!

Great location & stay!

Nice Spanish architecture. Outdated furniture and technology

The place is beautiful and clean. Beds comfy. Very accommodating by letting us get an early check in and loved late check out time. Downsides, small pool that’s not heated, and huge miss with no outdoor bar for that amazing courtyard. The only bar/restaurant closed from 2-5. Basically when we needed it on our trip. I guess if you want a cheap place to stay not far from downtown or airport this was a good option.

The place is beautiful and clean. Beds comfy. Very accommodating by letting us get an early check in and loved late check out time. Downsides, small pool that’s not heated, and huge miss with no outdoor bar for that amazing courtyard. The only bar/restaurant closed from 2-5. Basically when we needed it on our trip. I guess if you want a cheap place to stay not far from downtown or airport this was a good option.

Outstanding staff and beautiful courtyard.

Outstanding staff and beautiful courtyard.

The room was basic nothing special. Room was clean. Elevator wad broken so that was awful after a marathon. Just ok

The room was basic nothing special. Room was clean. Elevator wad broken so that was awful after a marathon. Just ok

Floors were very dirty. Large stain on carpet (blood???) floors in bathroom dirty with shoe marks and sticky spots. Went to front desk and was informed no other available rooms but they would send someone to clean. That didn’t happen.

Floors were very dirty. Large stain on carpet (blood???) floors in bathroom dirty with shoe marks and sticky spots. Went to front desk and was informed no other available rooms but they would send someone to clean. That didn’t happen.

We have stayed here several times, and have very much enjoyed the hotel. On this stay, we arrived to discover that the entire Hilton data system had been down for hours, resulting in a sort of chaos at check in. Separately, we were unaware that the hotel would be hosting a craft beer convention. It was like being at a very large bar, with an awful lot of highly intoxicated folks; we shared an elevator ride with a gentleman screaming at the top of his lungs for reasons unknown to us. At a minimum, there should have been security present to stay that kind of behavior. Ideally, we would have been notified in advance of the conference, giving us an opportunity to book elsewhere. In sum, we typically very much like the hotel, but this past visit was a disaster, and it's unclear if we would book again in the future.

We have stayed here several times, and have very much enjoyed the hotel. On this stay, we arrived to discover that the entire Hilton data system had been down for hours, resulting in a sort of chaos at check in. Separately, we were unaware that the hotel would be hosting a craft beer convention. It was like being at a very large bar, with an awful lot of highly intoxicated folks; we shared an elevator ride with a gentleman screaming at the top of his lungs for reasons unknown to us. At a minimum, there should have been security present to stay that kind of behavior. Ideally, we would have been notified in advance of the conference, giving us an opportunity to book elsewhere. In sum, we typically very much like the hotel, but this past visit was a disaster, and it's unclear if we would book again in the future.

Staff experience was bad but the place was good

Staff experience was bad but the place was good

The best!

The best!

Very clean, beautiful hotel, friendly staff

Very clean, beautiful hotel, friendly staff

I left my shirt behind and they were

I left my shirt behind and they were

Parking Nothing

Room was very clean and the staff were very welcoming.

Room was very clean and the staff were very welcoming.

Great property inside, staff was nice and room was standard. Perfect location for where we needed to be.

Clean room

Clean room

1. Charged for everything including breakfast and parking both of which is ridiculous. 2. Door to the room didn’t work. I had to slam it with my shoulder every time to open it #329 3. TV kept freezing up literally every 30 seconds Parking was a hassle as their gate card reader barely reds your door key. Had to pay to get out although I had already paid when ai checked in. Overall just not a great time. Spent too much money on things that should be free and lots of things not working. Won’t be back to this one.

1. Charged for everything including breakfast and parking both of which is ridiculous. 2. Door to the room didn’t work. I had to slam it with my shoulder every time to open it #329 3. TV kept freezing up literally every 30 seconds Parking was a hassle as their gate card reader barely reds your door key. Had to pay to get out although I had already paid when ai checked in. Overall just not a great time. Spent too much money on things that should be free and lots of things not working. Won’t be back to this one.

Workers very pleasant. Bartenders great.

Workers very pleasant. Bartenders great.

Staff was friendly, we really enjoyed our stay. Hotel was clean and everything was easily accessible.

Staff was friendly, we really enjoyed our stay. Hotel was clean and everything was easily accessible.

First of all they did not change the bedding for 3 days because my son ate chocolate and had little mark on pillow first day, it stayed there for 3 days. Also they charge for parking daily. What we can do there is no public transportation close by??? And seriously parking fee for hitel guests? Also when i did search on expedia it looks breakfast included (i had to read every single details) but no it is for fee. So i don't know what i paid that much??? Ohh also i had to ask for complementary water to have some during check in. There are more hotels cheaper, don't waste your money for no service

First of all they did not change the bedding for 3 days because my son ate chocolate and had little mark on pillow first day, it stayed there for 3 days. Also they charge for parking daily. What we can do there is no public transportation close by??? And seriously parking fee for hitel guests? Also when i did search on expedia it looks breakfast included (i had to read every single details) but no it is for fee. So i don't know what i paid that much??? Ohh also i had to ask for complementary water to have some during check in. There are more hotels cheaper, don't waste your money for no service

The breakfast was great, dinner was great. As we chose to stay and dine at the hotel, the prices were reasonable. The waiter and bartender friendly and accommodating. We came from Fort Worth to visit family and arrived the day before. My sister and I enjoyed the quiet, "Me time", spent at in the room and restaurant. Just what we needed before spending the next day driving and visiting. Parking charges. Wasn't aware there were going to be any. Added to the room charges it seemed high for one night. Where would one park if they chose not to park in your garage?

Everything was perfect

Everything was perfect

Yes, excellent easy contactless checkin. Staff was very friendly. Will definitely stay again.

Yes, excellent easy contactless checkin. Staff was very friendly. Will definitely stay again.

Spacious room. Friendly staff. Great bartender. Good food.

Spacious room. Friendly staff. Great bartender. Good food.

Room was clean and had a good location hotel very nice

Room was clean and had a good location hotel very nice

Room was clean and staff was very nice.

Room was clean and staff was very nice.

Staff was the best! Respectful and kind

Staff was the best! Respectful and kind

The location was pretty good and the room was clean. We loved the stay. We were trying to call the front desk around 8:30 in the morning sadly nobody picked the phone. We called them like 7-9 times but there was no response.

Room clean and comfortable

Room clean and comfortable

Staff were very kind. Complimentary breakfast was very fresh and nice.

Staff were very kind. Complimentary breakfast was very fresh and nice.

Great location and staff

Great location and staff

Super clean, and comfortable. Staff very friendly!

Super clean, and comfortable. Staff very friendly!

I stayed here for over twenty days while waiting for my home to be ready to move into. During that time, I had the chance to get to know several staff members, and both the room and the service were excellent.

I stayed here for over twenty days while waiting for my home to be ready to move into. During that time, I had the chance to get to know several staff members, and both the room and the service were excellent.

Huge room!

Huge room!

good place

good place

perfect stay

perfect stay

clean room, ease of having the garage attached.

clean room, ease of having the garage attached.

Excellent service, close to lots of services, great amenities and nice room. Thank you for having covered parking during a storm. Nothing

Hotel was very pretty, rooms were clean however one of the lights in the bathroom didn’t work so that was pretty dark. Staff was professional and courteous. Water bottles were excessively priced at $9 a bottle.

Hotel was very pretty, rooms were clean however one of the lights in the bathroom didn’t work so that was pretty dark. Staff was professional and courteous. Water bottles were excessively priced at $9 a bottle.

Great and clean hotel

Great and clean hotel

Kind staff Paying extra for parking

Hot tub not avaliable, main reason for staying. Parking garge not clearly marked for levels tomatch with floor rooms. Alot of areas under construction.

Hot tub not avaliable, main reason for staying. Parking garge not clearly marked for levels tomatch with floor rooms. Alot of areas under construction.

Very nice hotel. Good location and the restaurant and bar were good. The only issue I had was the fragrance pumped in the lobby was a little over powering.

Very nice hotel. Good location and the restaurant and bar were good. The only issue I had was the fragrance pumped in the lobby was a little over powering.

Breakfast was not Buffet as originally promised... but they did a good job at giving us a great experience.

Breakfast was not Buffet as originally promised... but they did a good job at giving us a great experience.

Loved this stay! Clean, comfy and great location.

Loved this stay! Clean, comfy and great location.

Staff was courteous and friendly.

Staff was courteous and friendly.

Front desk Staff very nice good service . Room very clean

Front desk Staff very nice good service . Room very clean

Everything was perfect and convenient!

Everything was perfect and convenient!

Nice and clean Good location

Friendliness of the hotel staff. Rooms were clean and comfortable. Accessibility/closeness of stores and restaurants. Overall, I truly enjoyed my stay at the Doubletree and will definitely return. There is nothing to dislike about the place.

Maybe the pool needs to be better

Location, clean room and love the architecture of the hotel.

Starting off with the previous visit to this hotel, the shower didn’t get hot and the AC in the room did not work properly moving to the current stay at this hotel. The bed was concaved in worn out. Pillows were flat in the bathroom smelled like sewage the whole time.

Clean room

Jackie in the front desk was amazing

Mix up at the front desk took an hour to check in..throughout the whole stay I was promised a call with manager but never happened. Repeatedly misleading info. Promise for compensation which hasn’t happened still. Horrible service

Staff were very friendly. The front desk sent texts asking how my stay was going.

The hotel was so beautiful & the staff was very sweet to us. Check in was super quick, I appreciated the front desk lady putting us on the highest floor. The room was relaxing. Me & my boyfriend had such a great time for New Years. I would love to come back again!

Clean rooms

i have searched as a Breakfast and Parking included. Paid for Breakfast to expedia additionally. They asked 20 USD payment for parking. İ have paid. Now they are asking extra payment for breakfast. Asked why. Because there is no buffet today. It is totally fraud

The room was clean and had a great view of the courtyard.

My room smelled terrible

didn’t have have breakfast or tried anything else just needed a place to stay

Wait for room was almost an hour

One of my favorite hotels. Love the courtyard view

Seamless check in, friendly staff

The hotel and staff were wonderful!! I would definitely book again. The only thing that stood out to me was the art on the walls in the room was so odd and strangely placed with one picture being completely behind the tv.

Very nice room and excellent staff.

Clean room, beautiful courtyard!

My favorite place to stay in I’m in town

Great hotel! Clean. Smells good. Quiet. Easily accessible. Safe parking!

Beautiful room

It was my first time here. Great customer service and the rooms were clean. It is a nice hotel. I did not get the opportunity to fully explore the hotel but I will next time. I will most def recommend

Everything about the hotel stay was excellent very pleasant clean room you could see the city and river walk the staff was also great they help with valid parking also carrying our luggage also easy excess to walk outside the river walk . I would definitely stay there again

Excellent!!

The room was clean and the staff was very helpful

Very spacious room, staff were lovely and the restaurant downstairs had delicious food.

The little time I got to spend in room, it was nice and clean. Bed was comfortable.

Its Amazing

The staff was amazing.

Good experience

Love to stay

great!

Cute hotel.

It was good!

We got to check in early.

The warm welcome cookies made it feel homie love the stay and the hotel The bed was very comfortable and room was top notch

Nice place

Terrible. The lobby is nice but the room has cheap furniture, scratchy towels and uncomfortable beds. The fire pits didn’t work. They charge for parking but the garage has very low ceilings so you can’t open the hatch on your SUV. You can’t go anywhere without your room key card. The security guard hassled us about parking even though we had a parking pass. Really awful hotel.

Yes

Really neat hotel! We arrived early and they allowed us to check in early. Wish we could have stayed longer and that it would have been warm and we could have taken advantage of the pool and outside area!

It was average

Clean room, hot tub, pool

The room was okay for the night. Smaller than what we are used to. Paying for a parking

This is a beautiful property in a convenient location.

The staff was amazing,

The breakfast buffet was great. Didn't realize this hotel had you pay for parking while other hotels around do not

room was a bit dingey. Also everything is a la carte. this includes the $23 per night garage parking and the 421 dollar breakfast. You can get alot better for the price.

The room and restroom was nice and clean. Easy check in, my stay was pleasant. Will be booking again at this hotel in the future :)

Yes

I arrived late from a concert and the door was closed. And I was unable to check in

Clean and friendly environment

The hotel was very impressive and comfortable.

CLEAN, EVERYONE WAS FRIENDLY

Always a great stay.

Cons: Pay to park, paid breakfast

Clean hotel

Beautiful

Nice a clean rooms , close to many things , but definitely not walkable to much.

I booked it for the pool and hot tub. Pool was freezing and hot tub was filthy and not hot. My biggest complaint was that housekeeping failed to come for days. Trash overflowing, no clean towels etc. the girls at the desk were nice and helpful. Not the typical Hilton experience

The stay was just okay, the hotel itself is older than the appearance on the website. The elevator from the garage had duct tape on the walls inside. You have to pay $23 for parking, the parking garage itself is VERY tight, so be mindful of this if you have a large vehicle. When we entered the room, the temp was perfect, but there was hair in the sink, shower and on the ceiling of the bathroom. At least the cookies were warm and fresh, lol if we do visit Austin, TX again, it won't be at this particular hotel.

Very clean rooms.

Charged twice hopefully get it fix today

Very happy with our stay. Located in nice, convenient area. Rooms are very nice. Staff was friendly. Property is nice and this may have been the most comfortable bed in a hotel I’ve stayed in. Recommend

The room was clean, the staff was courteous at check in, plus, I always enjoy the fresh complimentary cookies they give us.

Room and location

Great experience, only issues i had was the placement of the tv and no signal on my phone...elevator are on the complete opposite side of the building. 4/5 stars!

Everything was really nice. Clean room and the staff, especially Lawrence, was amazing!! His customer service is top tier. We loved him.

Helpful staff, nice room!

The room temperature was hard to regulate. It either got really cold or really stuffy, no in between. It did not interrupt my stay.

Better accommodation for parking pricing when having a room

No laundry service.

Yes

Luv it

The room was very nice, very clean and cozy. The bed was comfortable but the pillows themselves were very subpar. That is the only complaint I have about the room. I would absolutely stay here again in the future!

The hot tub was not hot and after telling the front desk they said it would be ready in 20-25 minutes, but 2 hours later it still was not hot.

Everything was excellent

Comfortable, good location, breakfast so good, clean, staff is friendly

Clean and ample room

Really nice room and very friendly staff

This was my first time in a double tree and the cookies!!! Everyone was so friendly and it was so clean. Beds were perfectly cozy.

Great staff

Very helpful and friendly staff

It was clean and nice. Wish they had come cleaned on our second night. Still great.

Loved everything about my stay. A staff member from engineering was helpful beyond my expectations. My tv was not functioning properly, the hotel immediately moved me rooms and even helped me relocate my things. Very grateful. Would def stay here again.

Staff was so nice and the rooms were amazing! Stayed here for COTA and it was the perfect distance between the track and DT Austin

Super clean everywhere. Friendly staff and delicious warm cookies lol. Breakfast was great

It's showing a little age but the rooms were quiet and shut the world outside. Of course you looked out across the city. Great veiw. Did have someone begging outside the main entrance. Just not the right place for it. The food there was surprisingly really good, nice atmosphere too. I definitely will use again if i need to return to Austin

We enjoyed our stay. The hotel was beautiful and very clean. We wou

Great service in the Texture bar, made my stay very welcoming. Irma was a breath of fresh air and always smiling.

Great hotel! Good location and nice rooms. Have stayed here several times.

Everything was as it should be, other than the A/C not getting as cold as we like.

The room was large and clean, the bed comfortable. All my interactions with the staff were friendly and helpful. I liked the hotel.

The feather pillows did not smell clean; several had a rotten, trash-like odor. While eating in the room, we noticed gnats flying around and getting into our food. Housekeeping removed our used towels but failed to replace them. The parking situation was also inconvenient. The garage had very low clearance, and we were told our truck might not fit. We were instructed to park in the gated oversized lot, but it was locked early each night. Anytime we wanted to leave, we had to wait for staff to unlock it for us. We had to call the front desk multiple times during our stay. Overall, this was a terrible and frustrating stay. Despite reaching out multiple times, management has yet to respond. I’m extremely disappointed and will not be returning to this hotel.

Room could be colder

The property is absolutely beautiful. I love the design of the building and really enjoyed having a room where when I stepped out of the room I was outside with a beautiful view. After I finished working, I enjoyed getting some food and reading a book out by the fireplaces/outdoor couches. I loved being able to purchase a Starbucks coffee in the morning. I wish there were casual breakfast options sold with the Starbucks coffee. I would have purchased a pastry and fruit or something like that. I did not have time for a site down breakfast I wanted something grab and go.

Front desk staff were excellent, friendly, helpful and knowledgeable. The room was generally clean, but spots on the bathroom mirror made it seem less clean. AC worked well, but I became immediately congested while in the room. Not sure if there was mold in the system. Parking was reasonable in the attached garage and easily accessible. The pool area was nice, but the hot tub needs a refresh. Overall it was a nice place for our visit.

parking fee to high

Room was very comfortable. The breakfast waitress Mary Ellen was exceptional. The front desk receptionist was very kind. Only thing that upset our stay was the fact that the next-door guest tried to open our connecting door. It scared us as we returned home from visiting the city.

Nice place

Good

Great room and service! Bed was super comfy and room was nice and clean and very comfortable. Breakfast BLT was delicious! I stayed Friday check in until Monday checkout. I will be booking this hotel again when I come to visit Austin again!

My stay was awesome!!

Person outside the main entrance begging for money.

Great location and hotel

TV and internet not working properly

Beautiful property

Breakfast was good, standard buffet with a freshly cooked omelette, coffee, juices - the facilities seem pretty new, the bar is fully stocked and the staff there are very friendly, the room was spacious and looked well maintained, my plugs didn't fall out of the sockets and everything worked as it should At check in the person behind the counter was an absolute thundercloud and made me feel like I was disturbing her, in her rush to get rid of me she forgot my breakfast coupons, couldn't have been less friendly - and then there's the parking charge $23 for a night of parking - in an oversized lot, that isn't gated except for a few cameras - that's a bit much...

Clean room, staff amazing and everything inside the hotel very nice!

I can't comment or review this place because due to Airline delays and rebooking for no fault of my own, I arrived a day later and had to book someplace else. I lost my money

good

Only thing that needed to fix was the knobs on the sink that leaked water in room 417

Clean and very nice!

The room had an odor and you could here everything all night. The room itself was clean just seemed worn out and the decor looked like it was from American Horror Story

Great hotel

A/C did not work properly. Technician checked it and without fixing the issue left saying: “you will be ok”

This DoubleTree is one of the best I’ve stayed in! Very clean and very nice. The parking garage was safe for parking ($23) I really loved the layout of this hotel it was very pretty I love the balcony we had right over the pool. 10/10

A couple of Bugs got into my room.

Excellent, from housekeeping to the hostess at the restaurant downstairs. The art on the walls the welcome staff at the front desk, the view from my room to the sounds of relaxing music playing. Wish I was there for a vacation!

I don’t like the free coffee at 5:00 am to 6:00pm

Everything was great. My tv was not working properly and they fixed that right away. Would absolutely stay here again. One of the best stays ever.

cleaned and comfortable

Loved it so much the hot tub was amazing will definitely come back

No free parking, no free breakfast, no early checking , no late checkout

Great hotel! However , I called twice to inquire about my receipt emailed to me and spoke to the same ruddest person ever !

overall good stay! Nice room, staff, plenty of dining options. Lobby and rooms were perfectly fine, but the hotel doesn’t really look like the pictures.

It was next to Pappaduex

My son had fun in the pool while my favorite part was that it was right across from Pappadeaux!!!! The staff was also very friendly.

Even after adjusting the temperature in our room, it felt felt humid throughout our stay. The only reason we didn’t complain was because we were so tired… but we should have complained. The bed wasn’t comfortable at all. Woke up with an achy back and I’m not 40. They have updated the lobby area and inner area of hotel, but the are you visit most, elevator area to get to your room, was outdated and felt dirty.

Very good costumers service.

Close enough to UT campus with good parking rate and walkable restaurants nearby.

None

👍

Excellent hotel with great amenities

Clean room & Quiet. It was a good weekend stay.

The room was very large and the layout was great!

We had a great stay everything was top 10 especially the manager he was so awesome! I will definitely be returning for another visit soon!

Cockroaches in bathroom, AC not working. This is the first

Nice spacious room. Big pool. It's a beautiful property. Bed was very comfortable.

Wonderful place to stay! I LOVED the way the hotel lobby smelled!

Muy limpio muy bonita la area de alberca y de jardin

Bedding was horrible. Room smelled

Definitely will stay again

Pay to much for parking

It was clean and peaceful

Exterior rooms were hard to get to with luggage on a cart. Had to manage several self closing doors and go down exposed walkways in atrium. Weren’t really made clear that even/odd we’re atrium or exterior.

It is a nice place and easy to find parking

Great customer service and very clean

Very comfortable beds!! The room was very spacious, loved the balcony area .

Great Hotel

The room's ac didn't work. It ran nonstop but did not cool. I call the from desk and all they told me was "I'm sorry". We checked out at 4:45 am versus our normal check out of noon. My wife and I were celebrating out anniversary and it turned out to be a horrible day.

I loved the set up with the patio doors all leading out to the balcony which overlooked the pool.

Parking is NOT included with the stay. We were told we would need a key card to enter and leave the parking garage but not that parking would be charged to the CC on file as a separate charge. There is no other parking on the property so you are stuck having to park in the garage. So beware you will have to pay an additional charge, I wish they were upfront about that.

I love this hotel but this time I got a room and didn't realize that it was double beds. The room was huge but the beds were tiny. With the size of this room they could probably fit two king size beds in here. Not just the size but they were super uncomfortable. The room has a lot of potential like for getting ready for a wedding or quince.

Na

Renovation parking to expensive.

Excellent place to stay

My stay was sooo amazing!! The staff was wonderful very hospitable, the room was modern and very clean. The complementary salt and lotion have an amazing scent. The parking was secure and private very accommodating very lovely scene 10 out of 10. Definitely recommend.

Pool close at 10pm

Rooms were ok. Our bed sheets were stained and had hair on them. Beds were not as comfortable and were a little hard. Food was way over priced. I think it was $20 for eggs and sides. Pro: the water was soft water and it felt great. The personal care products were good and smelt great. Staff was nice, parking was easy. Overall, I give this hotel a 3 of out 5. If I wasn’t too tired, I would have made a bigger deal about the bed sheets. It was an easy fix where I had to go get my own bed sheets and make my bed, but I expected better from a Hilton hotel.

I love the location everything is within 2 minutes to a 15 minute drive

Very nice hair conditioner

Love it beautiful

Receptionist was very friendly!

Easy check in and even had a room ready for an early check in. Quiet despite being right next to the freeway. Clean room so no complaints

We had to move to another room because the bedding in the first room had blood and pee stains on it. The couch also had a big pee stain on it. The second bedrooms bedding also had some stains on it. So we only used the sheets.

Place was great, it was clean and the air conditioning was amazing. Only issue was the tube did not drain when showering. The other issue was they did not replace towels after cleaning. We used the same one for both nights.

The food was amazing! The hotel was perfect!

This is the first time I stayed here. There was a big party downstairs going on when I got there but my room was silent. I think the doors are a little outdated and super heavy. We loved the outside access to the pool and everything but it was loud in the morning when they were outaide cleaning it. Room felt a little humid but it was very clean. We got breakfast off the menu in the resteraunt and it was delicious. So much food we couldn't finish it. The garage seemed safe enough. You do need a card to get in and out. Front desk was very nice at check in and check out and helped us out with an item qe forgot. We would stay here again for sure.

Only con - the room could have been a little cooler. The air conditioner was on fan only and we had it on 65 and we kept getting hot right before the fan came on again.

My room was not ready when it should have been at 4pm, that set the mood for the rest of the stay unfortunately it wasn't very pleasant.

Beds were comfortable. Showers were toiletries stocked with the basics, which saved packing for us. Housekeeping showed up quickly with additional items we requested for. The air conditioner was the usual intermittent cooling. The rooms were cool, not cold, then had hot episodes and we waited for the a/c to kick it - which it did then would interval pause. There was no steady air or cooling like Packaged Terminal Air Conditioners (PTAC) for their wall-mounted units. The facility layout is as a rectangular midrise with 3 elevator access only on 1 end. Rooms either are in the interior perimeter with hallway entry or entry doors facing the open atrium (after passing doors to walk the breezeway to the room). We went when the garage elevator and access levels were broken. Each garage level did not have access and you would need to go to another level to enter, go to the 1 side elevator or staircase to your designated floor. Best was parking on ground level and entering into the hotel main lobby. Note: you have to pay a daily rate for hotel guest parking (your room card is used for in/out) which we had multiple cars. Worked fine after we figured out that the ground was the only optimal place to park. Location: close to the freeway for access. We wanted this location to be quick to family nearby. Close to wonderspaces, many parks, and areas we wanted to go but a longer drive to downtown. The courtyard was a pleasure to hang out in. The pool was enough to relax in, but not large.

Awesome

Elegant and fun stay. Defiantly raised the bar on hotel experiences. The entire building is inviting you to explore. Classy little get-away.

Been there before

We come every year for car shows and always dtay here we love it

Great place to stay, but it was crowded when we were there. Big convention in town.

Good Location!

Parking garage elevators not all working;some patrons walking their luggage down through the parking area. Unsafe. They put me on the 3rd floor which was a direct door to the room hall. Room was noisy due to the fact that it was right by the elevator.

I stay in this hotels when in Austin asnit conveniently located from airport and Austin DT and very close to my work

Enjoyed my stay. Bed was comfy. Staff was friendly.

The property was beautiful, and well maintained. The staff was friendly and very helpful.

I upgraded to a larger King Room and the views from the balcony were amazing on the 4th of July. I walked next door and had a 5 star meal at Pappadeaux. I will be back.

We had a great stay! It was perfect!

Amazing Property, close to everything essential

The only issue was that I needed to leave at 7:00 AM, but I was waiting for breakfast since 6:15 am until 6:45am and the restaurant didn't open due to a staffing shortage.

LONG elevator wait every day. Hosting a conference with 100s of guests and 1 of 3 elevators was not working all week.

Staff was friendly, parking was convenient, and the room had a nice view of the courtyard..

Very aesthetic, clean and top tier service!

It was a great experience as highly recommended

Nice lobby area and working space, spacious rooms

N/A

We came to this places because we had a horrible experience at the disgusting Holiday Inn hotel across the highway from this hotel. The staff at night was extremely helpful and friendly and quickly got us into a very clean room. We were traveling with our two young kids and we are grateful for all their help that night. Very clean hotel and the interiors are very nice too. Definitely stay here again when we go back to visit Austin.

Our stay was brief but it is a wonderful hotel! Beds were comfortable and the room was clean!

the expensive parking garage rates.

Hotel was beautiful and well kept, However we found out that there are additional charges for parking at the location when reservation said free parking. They failed to explain how the breakfast we paid for with the reservation worked at check in. We needed vouchers that should have been provided at check in. We had to call and request housekeeping our second day there as they skipped our room two days in a row for some reason. Outside of these issues it was a beautiful hotel!

Centrally located to everything

Conveniently located between a Pappadeaux and a Pappasita’s. So you can walk to them.

Excelent

Great staff. Clean property & very comfortable bed

Wasn’t given welcome gift or cookies as a AMEX Hilton Honors rewards member.

This place was big and spacious with lots of room. Great find for a romantic getaway and to decompress. Lots of restaurants close. We walked to Pappadeaux next door!

Clean rooms and amenities with a helpful staff. However, my biggest gripe is with regards to the excessive parking charge ($23/night). Not to mention the elevator in the garage was out of order, so you'll have to hoof it from where you parked on whatever floor to the hotel.

The room is very comfortable and the restaurant downstairs was delicious. Meaning the food was incredible. I had a burnt brisket and omelette for breakfast. That was incredible.

Attended a work conference and had no complaints. I would fully recommend 😃

Would definitely stay here again. A couple things

Front staff was amazing

Great hotel

All good

Great hotel with bar & restaurant. Food and drinks were great