InTown Suites Extended Stay Select Denver Aurora South

It was ok but one of the managers call me a liar and hand a bad attitude it was an Asian lady

Rude staff, did not have the room we reserved, had to buy an air mattress for my son to sleep on, dirty room, smelled like cigarettes and weed throughout the hotel. Do not stay.

Yes everything was great

Laundry room is clean, staff is helpful room is clean

overall stay was good. had a few noisy neighbors but when it comes to what they can control it was a good stay!

Air conditioners actually work, staff is nice, and rooms are clean

Awesome staff, clean rooms

Good

Heat worked well. No vehicle, but the lot is well lit.

Great staff, kind, friendly, respectful. Nice rooms.

Very clean and accommodating

Clean

Great staff, rooms clean

Room clean, staff kind

Great staff, clean rooms

Had issue first night, room flooded from room above us and above them. Spent 3 plus hours mopping room. Was moved to another room for the night then back to our room. Next morning we had to clean up our room, after that no problems.

Very clean smelt very good! Everything was great! Thank you we appreciate it!

Everything was perfect!

As always, everything was top notch. I recommend highly.

And no service on Xmas Kitchen light needed a lightbulb a work order was put in .I was there 2 weeks was never fixed

Clean room, courteous staff

I really liked this place. The front desk staff was very nice and helpful considering she seems to deal with difficult guests at times. The room was very clean as well as the entire building. The only issue I had was if you ran out of toilet paper at night there was not an extra roll in the room and no one would be on staff to supply you with one. They should put a sign on the wall coming out of the elevator showing arrows on which way to go to get to your room. They should also have automatic doors that go into the lobby for those with luggage. I would stay here again anytime.

I never checked they wouldnt accept my credit card so i need a refund please

It wasn't that the room wasn't clean or anything it's just the staff members when I tried to rebook the room said I was only paying $50 and then come to find out I was paying 93 and weren't being honest and didn't even try to charge me the whole thing at once and instead did two separate charges which in the end made it cost more than it was supposed to cost.

The hotel itself was very clean and everything worked well.

Yes

The room is kept spotless. The staff is great. It’s a very nice extended stay hotel. I recommend it highly.

Staff, nice, clean rooms

Everything

The room looks clean

Rooms were great, staff all very kind and friendly.

Nice and clean lobby

Room and staff are superior. This is an excellent hotel. I have been here for several months and recommend it highly. It

Everything was top notch. This is a well run hotel.

Small toyliet

The service.

Dirty sheets

The rooms was clean staff friendly

Room was great. Yet I needed to stay longer and was charged double

Room was fantastic, staff was awesome.

I like it it’s decent

Laundry available in building.

Yes

Great staff, and offered courteous service

No perfect. Stars because we all can use improvement and growth otherwise we’d become comfortable and complacent

I wouldn't give this place nothing they will find a reason not to give you the security deposit the owners are scammers just know no matter how clean the room is if you use a towel they are going to charge 100 dollars

It was nice

It was very nice to stay with situation I’m in that it was pretty cool

Laundry and kitchen were excellent. I have been here for 2 months and I recommend it highly. 5 stars

Luv this property. Nice rooms, friendly staff.

Ok

The laundry was exce

The kitchen set was good. The stove was a little small. The parking areas was very well lite up. Only one lady rubber me the wrong way, but we stayed here for a month. Eveyone else was very nice.

I have been here for over a month and I am very pleased . Very nice rooms with a full size refrigerator and two burner stovetop and a full size microwave. Very nice, large laundry facility, too.

My husband came in on the 15th of September was told we're not allowed to come back to any InTown suites!! I've tried to contact the corporate office about this!! You guys still charged my husband, cancel our stay yourself, said we're staying there. We NEVER stayed there. This isn't right how this business, property's are being ran!! What happened to my little family is dead wrong!!! I want to speak to someone very high with the INTOWN SUITES PLEASE, THANKS

Luv staying here. Best place

Staff was very unprofessional

Best place i have stayed at in awhile. Highly recommend.

Overall, great stay

For a hotel studio suite, it is a nice size and has a big window that lets light in,even on the north sids of the build8ng. I.,however, do not like that after the initial check in you can not get clean towels or TP, you have tp wash your own , but price wise it is reasonable, and maybe that is why,

People who aren't registered to stay there sleep in the entryway or the lobby if they're let in. Heavy drug and alcohol use all around, and I was followed around by one of the guests without my permission!

Book it for 5 days. Spent 30 mins in the room and booked myself another room in a different hotel because this hotel will not refund you if you change your mind due to unclean facilities. This is a non smoking hotel and the room reeked of cigarettes. My suitcase still smells like the room and I was only in it for 30 mins. Absolute worst.

My experience here declined significantly over time. Too many trespassers on the property and sleep in the entryway or on the couch if they’re let in, most of them drunk or high. There’s also a number of residents who behave in ways that compromise safety. One actually harassed and followed me off the property!

Good

The staff is rude all the time because they deal with people that are poor. 250 for a week then 113 the next time for a day?? Explain that

Complete games. Website says one price, then the desk increases it by $40. It says there's a military discount available but zero ability to access it....and no one says it exists, even when presented with their own website. No one knows what going on, rooms get rented at premium pricing with the majority of said "premium" room being non functional. 1 electrical outlet that works for the whole room. A completely busted out door frame that had my door opening wide in the middle of the night by itself. And then blamed for the shenanigans of the people ACROSS THE HALL who got the police called......I wasn't even on the property at that time but have now been DNRd? I have pictures and Uber reciepts. Make it make sense.

Beware. Pictures look good but you will be shocked if your expecting a hotel like environment. Bad check-in customer service. Interesting characters coming in and out at all times of day and night. Also Beware of paper thin walls where you will hear some crazy stuff. Wasn't expecting this type of environment. I booked 4 nights but Ran away after 3.

Room smelled like smoke and bathroom was not clean

honestly was so bad & felt so unsafe that we only ended up staying 1/4 nights we had initially booked there. never again to say the least. definitely do not recommend.

no front desk staff after 7, no extra blankets in room for the sofa bed . hallways smell and the people staying there were rude

No complaints about the property or staff. The area outside of the hotel, however is less than safe.

Don't book for a Saturday or Sunday check-in. The office is closed and wont refund your money.

The customer service was great. The worker at the front desk was very helpful and accommodating. He knew we had traveled from out of town and upgraded us to a 2bedroom suite for no charge. The suite was very nice. We loved the seperate 2 bedrooms and full kitchen and the price was crazy cheap for what we got. I paid $140 for two nigts for a 2bedroom suite. Thats rare to find that price for the great quality! I was super impressed and would definitely return again!

This property is surrounded by drug addicts and alcoholics not in a very good neighborhood at all. There was a woman in the lobby going through withdrawals.

Room was less than to satisfactory. My gf wouldn’t even stay with me. Lots of traffic in the parking lots cars coming and making drops and picking up products. Very busy outside and looked unsafe for a women to enter alone.

Flight was delayed and I was later than I expected getting there - I got there around 10pm and found the lobby locked, and there was a phone number on the door that stated to call after hours the property attendant, I did and the guy told me I couldn't sign in and rudely told me I had an 8 hour window in which to do that, 11am-7pm, I have never heard of such a thing at a hotel, I explained my flights were delayed many hours, and he told me that sucked! The motel is a welfare motel as well, it was obvious from the scumbags hanging around the parking lot and smoking, and the fact people clearly we're not just staying but living there... so glad I didn't stay there in the end, but the hotel who did not make the 11-7 check-in window known to me before my stay, still charged me for a nite when they wouldn't let me into the building to check in!

I like the neighborhood

For a low cost stay in Aurora, it is OK. If staying more than one day, be prepared to bring your own supplies like soap and toilet paper. It is more like an apartment than a hotel where you live without hotel services. The room was clean and had good electrical and USB hookups. The internet metered slow but was stable and worked well.

Definitely not for travelers. Very basic extended stay, and there are no room amenities

Not sp good, employees are not friendly

The fact that check-in ends at 6 pm was not communicated AHEAD of making the reservation. My flight didn't land until 8 pm, and I was charged for the room even though I was unable to even check-in at the hotel. The hotel grounds were falling apart, and it is is a shady part of town. 100% do NOT recommend staying here. There is a reason it was on the cheap end.

They charged the stay price on top of this and didn’t take any of our calls to speak. Horrible service and would never have anyone stay at this hotel. Where in the world the hotel lobby closes at 5pm and open at 11am? Seriously?

I love it here im living here for now

Horrible customer service.

Unit # 30415, BOX 191R APO AE 09131 frank.lacks@gmail.com August 21 2024 InTown Suites 14090 East Evans Ave Aurora, CO 80014 Reservations: 1-888-882-0576 Property Direct: (303) 481-0379 Dear Inhouse Suites Management & Staff I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding customer service I received from your team during my recent experience with InTown Suites. From the moment I reached out, your staff was not only attentive but also genuinely committed to resolving my concerns with my (3) Week reservation stay at InTown Suites. It is rare to encounter such dedication and professionalism, and it truly made a difference in my experience. Your team’s willingness to go above and beyond has reinforced my loyalty to your brand. Thank you once again for the excellent service. I look forward to continuing my relationship with InTown Suites and will certainly recommend your extented stay and your services to others. Warm regards, Frank Lacks Jr (720) 427-0129

The bathroom not working at all and the shower as well. AC not working properly.

I was car jacked first night ..wanted a refund for the rest of my 7days and was denied

Very nice job everything was very clean when we arrived the hallways are clean enjoyed it thoroughly

If your tight this is the spot, if you can afford more please look elsewhere.

Good

After reading on the door there closed @7:00 driving really far to get my room! Made me very upset!

Staff was nice. Stairwell smelled like someone threw up in there. Halls smelled bad. The room was actually nice. In need of some repairs but nice. But has an early flight out the next morning so B only stayed for one night. Prob won’t be doing that again

Hotel closes at 7pm so we could not check in.

First room they gave me hadn't even been cleaned yet then they moved me to a different room which turned out to not even have a working AC and that room was very hot up on the third floor and the elevator was not working. Ended up leaving and finding other accommodations

Checkin is only from 3pm to 6 pm with no staff on site after hours. Was unable to check in when I arrived

The staff tried hard, front desk was nice but weary. Housekeeper for my room tried hard and they all need a raise. Looked into a couple open rooms while coming & going, how anyone could trash a hotel room so badly! Elevator is broken, the lobby is locked except 11-7, it’s just a scary place. Bathroom is large, great hot water and shower head.

Our flight was delayed and we did not arrive until after 7:00. The doors were locked. I called and talked to the night manager. He refused to let us in and then the company refused to give me a refund. We we couldn't find a room anywhere and ended up sleeping in the airport. Worst experience ever.

I showed up to said property and they 'moved' us to another property??? Then we still have not been refunded. We did not approve a move from the address we were given for our stay. This is poor business and a crappy hotel environment

Unable check-in. after-hours number/ computers were shut down charged for one night and cancelled our reservation.

This place presents itself as something nice, but if it hasn't been for the cancelation policy, we would've gone somewhere else.

Cheap but lots of space and organization options to make you feel at home only issue I had was elevator went down and got stuck on it briefly

They don't provide toilet paper....they clean your room only once a week....staff is rude...the whole place smells bad. Their elevator is not working for a long time now and they expect you to haul your luggage up the stairs yourself..they don't help or have any sort of cart/luggage dolly to help you. One staff member asked me for $50 to help me bring my bags from my room to the uber car....it is ridiculous!! They should be offering elderly people help without asking for money since it's their elevator that is not working. Horrible place!!!! Don't ever stay there

Our room smelled like smoke. We were there 6 days and are having to air out our luggage because it now smells like smoke!😖

We were late to check-in. Able to finally get a hold of the 'night' person. Denied room. So many people just hanging around in the parking lot. Felt like we were trying to check in to a homeless shelter. Felt very unsafe.

The front desk hours were only 3 PM until 6 PM which was noted in fine print on the website. The hotel never called to ask where I was or make any arrangements for a late check-in and would not issue a refund. Do not bother with this property as they offer zero flexibility. Hotels.com will also stand with the property and will not advocate for you or offer any account credits. Buyer beware!

I did not stay here and didn’t receive a refund

Not what I expected. But they did give me a refund

Good and cheap

I dont think that was mention, in the advertisement. Oh no towels offered for bathroom.

I was forced to find alternative accommodations at a higher rate! This property is in violation of the ADA & should be removed from the Expedia program

no coffeepot, was supposed to have 2 queen beds, had only one and fold out sofa. no supplies at all for kitchen. only 2 towels and 2 wash cloths for the week

They also did a great job on their remodel. My room was nice and clean.

Positives: good location near shopping and restaurants. Great diner right next door. Good parking. Cost is very reasonable. Cons: the place reeks of weed, at least on 3rd floor. Also too many late night arguments.

Noisy, Rude, Dirty ,,,,, and SO ONNNN

terrible experience

The people is friendly and they done a good job overall

Room wasn't cleaned daily or at all.

I like that the rooms were new refurbished and clean, the staff was very friendly and helpful! The rooms aren’t very sound proof so we felt as though we had to whisper because we could hear our neighbors pretty clearly. I wished I had been more aware of the check in process before booking as you have to check in in person before 6:30 or 7 in order to pay, after that the lobby is closed so I had to print off and sign paperwork since I wasn’t sure if we would get to the location in time! That was mostly my fault but I want others to be aware. The lobby elevator went out on our first day there and then the elevator closest to our room also went out during our 2 day stay there haha maybe just a coincidence. Again I appreciate all the staff and manger that helped us get our reservation and checked in!

Had to book here last minute and they were very accommodating and helpful. Front desk staff was clear in how things worked and made sure to explain check out process. Hotel was safe and quiet. Would stay again

the white guy at front desk was GREAT. I came to denver for my bday and the 1st day i was put in a NASTY hotel moven to this hotel fixed my whole bday trip thanks

With the renovations they did. It made it more comfortable. I do a lot of traveling and have been here before the upgrades. Much better

..ao dontcget licked out.

They denied me a room bc they don't accept service animals . Even knowing its says they are welcome on the website . I paid for a week in advance but they choose to turn my business away

Casual is not bad

It was great for the price and the roo. Was great ! The area is not the best. But great for the price