West Bank Inn
About West Bank Inn
This Augusta, Georgia motel is just 1 mi from Augusta National Golf Club, home of the Masters golf tournament. Free Wi-Fi and a continental breakfast are provided. A cable TV is included every room of this Augusta West Bank Inn. All rooms offer a microwave and small refrigerator as well as coffee-making facilities. Laundry facilities and a 24-hour reception are offered for added convenience. " to "24-hour reception and coin laundry are offered for added convenience". This hotel is also 15 minutes’ drive from Fort Gordon and 4 mi from Augusta city center. The River Golf Club is 7 mi away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Smoke-free property
Reviews
The hotel staff is consistently praised for their friendliness and helpfulness. The location is also frequently mentioned as a positive, being close to food, shopping, and local attractions. However, there are several complaints about cleanliness, with some guests finding dirt, stains, or insects in their rooms. There are also a few mentions of noise issues, either from other guests or from outside the hotel.
- Friendly and helpful staff
- Convenient location
- Cleanliness issues
- Noise problems
- 4/5
Very good
- 3.5/5
Good
- 5/5
Exceptional
- 5/5
It was convenient to places I wanted to visit. Staff there was great but apparently booking.com was a waste of time. You didn’t bother to tell Banks inn that my husband has no legs & needed a handicap shower. They did not have that type of room available. I tried to call other places but none had what we needed. No working ice machine ….
- 5/5
It was convenient to places I wanted to visit. Staff there was great but apparently booking.com was a waste of time. You didn’t bother to tell Banks inn that my husband has no legs & needed a handicap shower. They did not have that type of room available. I tried to call other places but none had what we needed. No working ice machine ….
- 5/5
Breakfast was scarce but appreciated Could have had muffins for breakfast and the ice machine was broken
- 5/5
Breakfast was scarce but appreciated Could have had muffins for breakfast and the ice machine was broken
- 5/5
Great staff. Responsive. Professional. Clean. Always stay here in Augusta.
- 5/5
Great staff. Responsive. Professional. Clean. Always stay here in Augusta.
- 5/5
Clean room easy access to property will stay again
- 5/5
Y
- 1/5
This hotel has very serious problems. Tenant 130 is very rowdy. Loud music all night, doing drugs and drinking not letting tenants sleep. This is a terrible place to stay i will not recommend. This tenant alone will make this motel lose business. The owner cannot control his unruly behavior. Very bad motel stay away. Somewhat clean but the atmosphere is terrible with people like this.
- 4/5
The area was very helpful. The traffic was not to bad.
- 4/5
The traffic was not to bad.
- 5/5
Awesome
- 2.5/5
Very friendly staff and was clean. Couldnt beat the price. They could really use a upgrade you can tell everything especially the toilet is old.
- 2.5/5
They could really use a upgrade you can tell everything especially the toilet is old.
- 4/5
.
- 5/5
Exceptional
- 4.5/5
Location is very good. Lots of food options within walking distance. Room was clean and comfortable. No issues with anything
- 2/5
Disappointing
- 4.5/5
Location is very good. Lots of food options within walking distance. Room was clean and comfortable. No issues with anything
- 1/5
Close to restaurants Bugs in the bathroom bed hard that my whole body was sore
- 1/5
Close to restaurants Bugs in the bathroom bed hard that my whole body was sore
- 5/5
Customer service was great and the room was very neat and clean.
- 5/5
Customer service was great and the room was very neat and clean.
- 5/5
Room clean, staff was great, was very satisfied
- 1/5
Look at the area, look at the property and realize. You. Get. What. You. Pay. For! I cut my stay short.
- 5/5
Yes the air conditioning was fine.
- 2.5/5
Passable
- 5/5
Exceptional
- 4.5/5
I missed breakfast. Staff were great-- very nice gentleman at reception when I came in late. I did find the pillows to be really just too firm. Had to remove and put towels in pillowcase so I could rest my neck.
- 4.5/5
I missed breakfast. Staff were great-- very nice gentleman at reception when I came in late. I did find the pillows to be really just too firm. Had to remove and put towels in pillowcase so I could rest my neck.
- 4.5/5
The location
- 4.5/5
Location
- 4.5/5
Location
- 4.5/5
The location
- 4/5
The room was nice and clean.
- 5/5
Nice location
- 5/5
Nice location
- 4.5/5
Superb
- 4.5/5
Good location No breakfast
- 4.5/5
No breakfast
- 5/5
Always a pleasure staying there in a area
- 2/5
I understand a 2-star hotel is not extravagant but would expect at least cleanliness.
- 2.5/5
Was well lit up at night. We walked to McDonald’s next door, and after walking up to the McDonalds property, noticed a big “hole” (was concreted like dome kind of dump pit” to the left. It had trash and a shopping cart thrown in to it and the bottom board of the “fence” that was around it was broken. There were shrubs around most of it I assume to hide it, but you could see it and it looked terrible. This is probably McDonalds property but regardless it needed cleaned up. It was approximately 10 ft deep and someone could fall in.
- 2.5/5
Was well lit up at night. We walked to McDonald’s next door, and after walking up to the McDonalds property, noticed a big “hole” (was concreted like dome kind of dump pit” to the left. It had trash and a shopping cart thrown in to it and the bottom board of the “fence” that was around it was broken. There were shrubs around most of it I assume to hide it, but you could see it and it looked terrible. This is probably McDonalds property but regardless it needed cleaned up. It was approximately 10 ft deep and someone could fall in.
- 4/5
Great location. You can walk to Augusta National if you don't want to fight Masters traffic. A nice older hotel/motel that could use some updates in the rooms.
- 2/5
Shares had many small holes in them
- 5/5
Exceeded expectations, staff very friendly, clean facilities
- 5/5
Clean, good needs, nice staff Small parking lot
- 5/5
Location
- 2.5/5
The breakfast room was great. Joyla was.an excellent host. Shower curtain missing. Bath towel bar missing. One bed was not secured to foundation. They did fix the bed and added a shower curtain.
- 3/5
Price was great and it was very close to the Masters The no smoking room smelled like it had been smoked in several times. Ceiling was peeling and falling and the faucet leaked. The place needed some updating.
- 5/5
Everything Nothing.
- 4/5
We stayed 1 night. Had tickets to the women’s amateur golf tournament. Perfect location and the staff was friendly.
- 4/5
The water pressure and temperature were so excellent BUT there is a definite need for a curved shower curtain to help keep the curtain from wrapping up against you while showering.
- 1/5
Owners kicked people out because the masters. Morally and Ethically wrong. When everyone money spend the same.
- 5/5
Consistent excellent customer service, clean, and has a recliner.
- 5/5
Fine It was clean
- 5/5
Great staff, clean room, hot water, easy check in, comfortable beds and more than enough pillows.
- 4.5/5
Clean and quiet
- 5/5
Everything it was quiet and I felt safe there
- 4/5
Comfortable room. Friendly staff. Quiet. Recommended
- 4/5
Comfortable room. Friendly staff. Quiet. Recommended
- 5/5
Just what I was looking for, a quick stop in a nice clean comfortable room. This was the place! I would highly recommend!!!
- 5/5
Just what I was looking for, a quick stop in a nice clean comfortable room. This was the place! I would highly recommend!!!
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 4/5
Clean room
- 5/5
Good
- 5/5
Good
- 5/5
There was a mixup with the rooms but the staff made accommodations and did a great job fixing the issue. Will stay again when in town
- 5/5
There was a mixup with the rooms but the staff made accommodations and did a great job fixing the issue. Will stay again when in town
- 4/5
My room was very clean, including corners! And the bed comfortable.
- 4/5
My room was very clean, including corners! And the bed comfortable.
- 4/5
Clean room
- 4/5
Clean room
- 2/5
The dust ruffles on both beds looked like mildew was growing on them. Thw bathroom door wouldn't shut, the hair dryer started making a loud racket and you could smell burning wires. Also itnwas supposed to be a non smoking room but somone had been smoking.
- 2/5
The dust ruffles on both beds looked like mildew was growing on them. Thw bathroom door wouldn't shut, the hair dryer started making a loud racket and you could smell burning wires. Also itnwas supposed to be a non smoking room but somone had been smoking.
- 5/5
The people were really nice. Roll in shower in handicapped room. Beds were comfortable. Close to all amenities. Everything you need.
- 5/5
The people were really nice. Roll in shower in handicapped room. Beds were comfortable. Close to all amenities. Everything you need.
- 5/5
Good
- 5/5
Good
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Everything was excellent
- 5/5
Everything was excellent
- 5/5
Clean & comfortable
- 5/5
Clean & comfortable
- 5/5
The room was way better than I expected it to be. If you were going by looks alone you would pass by it but the inside was magnificent. The bed was exceptionally comfortable and for once I found a shower in a hotel with an excellent water pressure.
- 5/5
The room was way better than I expected it to be. If you were going by looks alone you would pass by it but the inside was magnificent. The bed was exceptionally comfortable and for once I found a shower in a hotel with an excellent water pressure.
- 5/5
N/A
- 5/5
N/A
- 5/5
Clean and friendly
- 5/5
Clean and friendly
- 4/5
It was a quick layover to sleep before traveling on. Not bad for a night.
- 4/5
It was a quick layover to sleep before traveling on. Not bad for a night.
- 5/5
Great value for the price. Convenient to everywhere in Augusta.
- 5/5
Great value for the price. Convenient to everywhere in Augusta.
- 4/5
Basic stay no frills
- 4/5
Basic stay no frills
- 1/5
Room was not clean had to move to another room house keeper when in my bags took item
- 1/5
Room was not clean had to move to another room house keeper when in my bags took item
- 5/5
The room was clean and comfortable. The mattress on the bed wasn't the best, but it was okay. The staff was helpful. The location was excellent! It is located in between many eating places which provided great variety. It was also very convenient to the interstate onramp.
- 5/5
The room was clean and comfortable. The mattress on the bed wasn't the best, but it was okay. The staff was helpful. The location was excellent! It is located in between many eating places which provided great variety. It was also very convenient to the interstate onramp.
- 3/5
The office was being hard to locate. Needs a lit up sign at night.
- 3/5
The office was being hard to locate. Needs a lit up sign at night.
- 4/5
Some furniture is old but still functional. The toilet is an old style. They should do some upgrading.
- 4/5
Some furniture is old but still functional. The toilet is an old style. They should do some upgrading.
- 4/5
Good value for the location.
- 4/5
Good value for the location.
- 1/5
The wife (owner) harassed us for 3 nights. She said we smoked inside the rooms and we didn’t. I have given this property so much $$ per week and to be treated as such is an understatement. She told me she’s blocking me from staying there and I said ok because this will for sure be my last stay. I also was given a room my last 2 days that smelled of a very loud Odor of urine and the carpet was wet of it. I never was given another room and they wouldn’t allow a refund. My room had roaches and also two rooms down they were not BLACK and they allowed them to smoke their cigarettes and stand out and drink their beers but she told me and my boyfriend not to smoke on their property at all. They should be shut down for the racist rude behavior as if my money isn’t what helps keep them afloat. Customers is what help you keep your hotel. I wouldn’t recommend to anyone of the African American community.
- 1/5
The wife (owner) harassed us for 3 nights. She said we smoked inside the rooms and we didn’t. I have given this property so much $$ per week and to be treated as such is an understatement. She told me she’s blocking me from staying there and I said ok because this will for sure be my last stay. I also was given a room my last 2 days that smelled of a very loud Odor of urine and the carpet was wet of it. I never was given another room and they wouldn’t allow a refund. My room had roaches and also two rooms down they were not BLACK and they allowed them to smoke their cigarettes and stand out and drink their beers but she told me and my boyfriend not to smoke on their property at all. They should be shut down for the racist rude behavior as if my money isn’t what helps keep them afloat. Customers is what help you keep your hotel. I wouldn’t recommend to anyone of the African American community.
- 5/5
excellent stay at a great price. Friendly front desk and very clean rooms.
- 5/5
excellent stay at a great price. Friendly front desk and very clean rooms.
- 3/5
I must be honest to admit it was not what I expected. Overall the room was clean. I will say the coffee pot was filthy and tub needed a little cleaning. I always bring disinfectant and Clorox wipes to any stay and the only other surface that didn't seem clean was the AC unit buttons. However, that was another thing. When I turned it on, it emitted a horrible smell. I ended up just turning it off. Overall, I can tell the owner have done a great job renovating and it is perfect for a recharge stay while traveling. I checked in rather late, and I personally just was not comfortable staying the two nights as planned and checked out the next morning. I will say it I was planning on sleeping in, I would have been annoyed by the housekeepers being loud outside the door as early as 8:30am . But that wasn't an issue as I was up preparing to check out.
- 3/5
I must be honest to admit it was not what I expected. Overall the room was clean. I will say the coffee pot was filthy and tub needed a little cleaning. I always bring disinfectant and Clorox wipes to any stay and the only other surface that didn't seem clean was the AC unit buttons. However, that was another thing. When I turned it on, it emitted a horrible smell. I ended up just turning it off. Overall, I can tell the owner have done a great job renovating and it is perfect for a recharge stay while traveling. I checked in rather late, and I personally just was not comfortable staying the two nights as planned and checked out the next morning. I will say it I was planning on sleeping in, I would have been annoyed by the housekeepers being loud outside the door as early as 8:30am . But that wasn't an issue as I was up preparing to check out.
- 4/5
I enjoyed my stay. The location and price was great. It was quiet and peaceful but also close to everything.
- 4/5
I enjoyed my stay. The location and price was great. It was quiet and peaceful but also close to everything.
- 5/5
Nice and clean and great staff and value the
- 5/5
Nice and clean and great staff and value the
- 5/5
The room was clean and the staff was amazing.
- 5/5
The room was clean and the staff was amazing.
- 4/5
Super cute mom and pop type place. Clean and convenient.
- 4/5
Super cute mom and pop type place. Clean and convenient.
- 5/5
Very good stay.
- 5/5
Very good stay.
- 3/5
Blindsided by the 8.2 rating and actually seeing the property. There was a blood stain on the bed cover, filthy trim on the walls, the office chair in the room was heavily stained on the back rest, the carpet had torn up areas, and the curtain was broken so it didn't close all the way. It was detached from the track. Someone could have easily creeped into the room at any time. I tried to hang the curtain on a lamp to cover up the window a bit more and it just wouldn't stay. I was honestly afraid to walk around without shoes or socks on. The door wasn't super sealed, so there were little (what I think were) fruit flies hanging around. Any little bugs could have gone right under the gap under the door. This sufficed for a place to sleep over my car for this roadtrip but I heavily debated sleeping in my car and just using the shower here. Never again lol
- 3/5
Blindsided by the 8.2 rating and actually seeing the property. There was a blood stain on the bed cover, filthy trim on the walls, the office chair in the room was heavily stained on the back rest, the carpet had torn up areas, and the curtain was broken so it didn't close all the way. It was detached from the track. Someone could have easily creeped into the room at any time. I tried to hang the curtain on a lamp to cover up the window a bit more and it just wouldn't stay. I was honestly afraid to walk around without shoes or socks on. The door wasn't super sealed, so there were little (what I think were) fruit flies hanging around. Any little bugs could have gone right under the gap under the door. This sufficed for a place to sleep over my car for this roadtrip but I heavily debated sleeping in my car and just using the shower here. Never again lol
- 3/5
The hotel was obviously old, but the refurbishing involved paint "slapped" on. The AC groaned when it came on throughout the night. AC was reported to the clerk the next morning and she did seem concerned to get it checked out. Location was pretty good. The continental breakfast was minimal, but it is next door to McDonald's, so my husband was satisfied!
- 3/5
The hotel was obviously old, but the refurbishing involved paint "slapped" on. The AC groaned when it came on throughout the night. AC was reported to the clerk the next morning and she did seem concerned to get it checked out. Location was pretty good. The continental breakfast was minimal, but it is next door to McDonald's, so my husband was satisfied!
- 5/5
It’s an older place but the people working there are so very nice and friendly and helpful. It’s clean and everything works. It was very reasonably priced so I wasn’t expecting much but was pleasantly surprised. I will definitely try to stay with them next time I’m in the area.
- 5/5
It’s an older place but the people working there are so very nice and friendly and helpful. It’s clean and everything works. It was very reasonably priced so I wasn’t expecting much but was pleasantly surprised. I will definitely try to stay with them next time I’m in the area.
- 4/5
This was a fine place to stay for a night while traveling for business on my own dime. Not fancy, but also less expensive than nearby options. It was a bit noisy near the street, but the room was clean and the staff was friendly.
- 4/5
This was a fine place to stay for a night while traveling for business on my own dime. Not fancy, but also less expensive than nearby options. It was a bit noisy near the street, but the room was clean and the staff was friendly.
- 5/5
Great place to stay if you need to be at the Masters. Walkable.
- 5/5
Great place to stay if you need to be at the Masters. Walkable.
- 5/5
It was nearby plenty of restaurants
- 5/5
It was nearby plenty of restaurants
- 4/5
Great location for the Masters and also staff was pleasant and helpful. Overall, clean and good stay for multiple days
- 4/5
Great location for the Masters and also staff was pleasant and helpful. Overall, clean and good stay for multiple days
- 4/5
Had a good stay. Clean hotel and friendly staff
- 4/5
Had a good stay. Clean hotel and friendly staff
- 3/5
Room was clean but floors were not. The staff was very friendly. The entrance by car was steep and our rental car bounced hard as we entered. There was no elevator to the second floor making carrying bags difficult, otherwise not a bad place to stay for the price if you can cast these issues aside.
- 3/5
Room was clean but floors were not. The staff was very friendly. The entrance by car was steep and our rental car bounced hard as we entered. There was no elevator to the second floor making carrying bags difficult, otherwise not a bad place to stay for the price if you can cast these issues aside.
- 5/5
I wasn’t sure about this place at first glance. After parking and actually looking at it, it’s a very pretty property. The staff were all super nice. The room was clean, and so was the bathroom. Right near many places to eat and the highway. It was perfect and affordable and I would definitely stay here again
- 5/5
I wasn’t sure about this place at first glance. After parking and actually looking at it, it’s a very pretty property. The staff were all super nice. The room was clean, and so was the bathroom. Right near many places to eat and the highway. It was perfect and affordable and I would definitely stay here again
- 1/5
Unfortunately this hotel belong to price range 20-40 a lot of noise from the street rooms are very old
- 1/5
Unfortunately this hotel belong to price range 20-40 a lot of noise from the street rooms are very old
- 5/5
Was one night stay, it was quiet .
- 5/5
Was one night stay, it was quiet .
- 5/5
Pleasantly surprised by how clean and comfortable the room was. Microwave had the correct size plate in it, fridge was cold, A/C was quiet.
- 5/5
Pleasantly surprised by how clean and comfortable the room was. Microwave had the correct size plate in it, fridge was cold, A/C was quiet.
- 5/5
All was good!
- 5/5
All was good!
- 5/5
Last minute stay after having a flat tire.
- 5/5
Last minute stay after having a flat tire.
- 5/5
Grest
- 5/5
Grest
- 5/5
Nice service and great staff
- 5/5
Nice service and great staff
- 5/5
Always absolutely love staying here...they are strict but that's the reason why it stays nice
- 5/5
Always absolutely love staying here...they are strict but that's the reason why it stays nice
- 5/5
Very clean very nice staff
- 5/5
Very clean very nice staff
- 5/5
Staff is amazing!
- 5/5
Staff is amazing!
- 5/5
Great little renovated hotel convenient to everything with a comfortable bed and great staff! Joya is phenomenal and helpful!
- 5/5
Great little renovated hotel convenient to everything with a comfortable bed and great staff! Joya is phenomenal and helpful!
- 3/5
O
- 3/5
O
- 3/5
00
- 3/5
00
- 1/5
There were cockroaches and roch larvae and the lady at the desk was very rude
- 1/5
There were cockroaches and roch larvae and the lady at the desk was very rude
- 5/5
It was nice and quiet, and not far from restaurants and even shopping areas.
- 5/5
It was nice and quiet, and not far from restaurants and even shopping areas.
- 4/5
Many options for food and activities. Very close to the interstate.
- 4/5
Many options for food and activities. Very close to the interstate.
- 5/5
Great place for the price!
- 5/5
Great place for the price!
- 4/5
The hotel was really nice and my fiancé and I enjoyed ourselves.
- 4/5
The hotel was really nice and my fiancé and I enjoyed ourselves.
- 5/5
Like everything
- 5/5
Like everything
- 3/5
I’ve stayed here a handful of times in the past and those were better experiences. There were bugs in the room- lots of hair on 2 of 3 pillows on my bed. Graffiti/gang tag on the back of the bathroom door of room 209. Sad….
- 3/5
I’ve stayed here a handful of times in the past and those were better experiences. There were bugs in the room- lots of hair on 2 of 3 pillows on my bed. Graffiti/gang tag on the back of the bathroom door of room 209. Sad….
- 3/5
This property is pricey compared to others in its class
- 3/5
This property is pricey compared to others in its class
- 3/5
Sketchy. And didn’t feel safe at all. Older property but it was ok for the night.
- 3/5
Sketchy. And didn’t feel safe at all. Older property but it was ok for the night.
- 2/5
I was in the room only five minutes and killed two roaches. The toilet seat was filthy and had pubic hair on it also. The tv remote appeared to have blood or something on it that had been partially removed. The refrigerator had roach debris in it and the electrical outlets were not working properly. The shower was dirty enough I didn’t want to use it and the hairdryer was broken. When I spoke to the manager she offered to go clean it but it was already late when I arrived from a long road trip and didn’t feel like waiting for her to re-clean the room. I had made a reservation and the Inn was filled up so no extra rooms available. Convenient location and the manager was friendly and the air conditioner worked good but I will not book it again.
- 2/5
I was in the room only five minutes and killed two roaches. The toilet seat was filthy and had pubic hair on it also. The tv remote appeared to have blood or something on it that had been partially removed. The refrigerator had roach debris in it and the electrical outlets were not working properly. The shower was dirty enough I didn’t want to use it and the hairdryer was broken. When I spoke to the manager she offered to go clean it but it was already late when I arrived from a long road trip and didn’t feel like waiting for her to re-clean the room. I had made a reservation and the Inn was filled up so no extra rooms available. Convenient location and the manager was friendly and the air conditioner worked good but I will not book it again.
- 1/5
Stained pillows
- 1/5
Stained pillows
- 4/5
Value was great
- 4/5
Value was great
- 2/5
Not sure how this is an 8.2 property,its very old an not properly maintainted, lots of the decor is 70s , horrible maintenance, bedding looked new carpet somewhat but all furniture was old an uncomfortable.
- 2/5
Not sure how this is an 8.2 property,its very old an not properly maintainted, lots of the decor is 70s , horrible maintenance, bedding looked new carpet somewhat but all furniture was old an uncomfortable.
- 2/5
Hot water, cold AC, clean sheets. Trip to Walgreens to get some lysol as the room had a terrible small, breakfast was “not so good”. The motel served its purpose, would never stay again. Not sure why it had a high rating as it’s really nice a very nice place. Have some pride
- 2/5
Hot water, cold AC, clean sheets. Trip to Walgreens to get some lysol as the room had a terrible small, breakfast was “not so good”. The motel served its purpose, would never stay again. Not sure why it had a high rating as it’s really nice a very nice place. Have some pride
- 5/5
Great. This is a very great place ro stay. The staff is cery friendly. Rm is very nice and clean.
- 5/5
Great. This is a very great place ro stay. The staff is cery friendly. Rm is very nice and clean.
- 5/5
The West Bank Inn exceeded our expectations! Exceptionally clean and well kept with a very friendly staff.. When on a trip this is what I look for and what I got! .
- 5/5
The West Bank Inn exceeded our expectations! Exceptionally clean and well kept with a very friendly staff.. When on a trip this is what I look for and what I got! .
- 5/5
All good
- 5/5
All good
- 5/5
Overall my almost two week stay during our trip for basketball went quite well, the owners and staff were always very accommodating, and they were obscenely kind and patient with my kids as well. I will definitely try staying here again for any future trips to Augusta……
- 5/5
Overall my almost two week stay during our trip for basketball went quite well, the owners and staff were always very accommodating, and they were obscenely kind and patient with my kids as well. I will definitely try staying here again for any future trips to Augusta……
- 5/5
This hotel was a surprise. It was very clean and the lady in the office was very nice. The water pressure in the shower was one of the best i have ever seen. Well definitely stay here again when I'm in the area
- 5/5
This hotel was a surprise. It was very clean and the lady in the office was very nice. The water pressure in the shower was one of the best i have ever seen. Well definitely stay here again when I'm in the area
- 4/5
A good but small property close to one of the major areas of Augusta.
- 4/5
A good but small property close to one of the major areas of Augusta.
- 3/5
Convenient location. Clean on the outside. Falling apart upholstery in the room. Hard bed. Found a drop of blood on my bed sheet that wasn’t mine. Nearly non existent breakfast and the coffee was cold at 6:15am. Wasn’t the worst but wouldn’t choose again.
- 3/5
Convenient location. Clean on the outside. Falling apart upholstery in the room. Hard bed. Found a drop of blood on my bed sheet that wasn’t mine. Nearly non existent breakfast and the coffee was cold at 6:15am. Wasn’t the worst but wouldn’t choose again.
- 5/5
Staff is very friendly. Property is clean and well kept.
- 5/5
Staff is very friendly. Property is clean and well kept.
- 5/5
Very pleasant place to stay. I have stayed there a few times. Good value for the money.
- 5/5
Very pleasant place to stay. I have stayed there a few times. Good value for the money.
- 5/5
Our stay was nice. The staff was very friendly and helpful with everything. The room was comfortable and clean. We felt safe as well. My husband was accommodated with his disability as well. We would stay there again soon.
- 5/5
Our stay was nice. The staff was very friendly and helpful with everything. The room was comfortable and clean. We felt safe as well. My husband was accommodated with his disability as well. We would stay there again soon.
- 5/5
This is a small hotel and not a big chain and everyone was pleasant. Great value all the way down to the free breakfast. The staff was very accommodating and I was able to rest well while here on work.
- 5/5
This is a small hotel and not a big chain and everyone was pleasant. Great value all the way down to the free breakfast. The staff was very accommodating and I was able to rest well while here on work.
- 5/5
Very convenient to place to stay.Their is a lots of places to eat.Great service.
- 5/5
Very convenient to place to stay.Their is a lots of places to eat.Great service.
- 2/5
I’ve been staying there 35 yrs every time I stay it’s a little worse than before , toilet dirty, moldy food In microwave, carpet filthy
- 2/5
I’ve been staying there 35 yrs every time I stay it’s a little worse than before , toilet dirty, moldy food In microwave, carpet filthy
- 5/5
Affordable and easy to get to
- 5/5
Affordable and easy to get to
- 5/5
This is a good one
- 5/5
The woman at the office she is super nice and help me a lot thanks
- 5/5
Great
- 5/5
The lady at the front desk was very accommodating and professional. She was able to switch my room for a first floor room since I left a message in the notes.
- 5/5
It was a nice, clean place. Pricing was great, and the staff was really friendly.
- 5/5
As always my stay at West Bank was great
- 5/5
Ok
- 1/5
I actually use to stay at this location 3-4 times every month. But , I PROMISE I WILL NOT EVER BE RETURNING AGAIN. The owner stood at the bottom of the steps that me and my fiancé had to come down to get to our car and when we got down... I’m not going to mention the specifics of what the owner said. But , he made a comment to my fiancé about us requesting a late check out the day BEFORE , as we were checking in! While also saying he didn’t want us there ever again. Simply because we got late check out and it just so happened that everyone else had checked out at normal check out time. It’s not like I didn’t ask for late check out. Anyways , let’s just say that what he said to my fiancé absolutely set me off. It ABSOLUTELY set me OFF!! AND YES, I went off on him BUT, say what you want about me going off on the man but no one, and I mean NO ONE is going to disrespect my fiancé.
- 5/5
I fully enjoy staying here. The staff are all very nice.
- 2/5
I always stay here when I come to Augusta. However this time first room dirty bathroom second room air torn up, no microwave, and refrigerator didn’t get cold. Third room they moved me to was much better. But the owner husband smelled like alcohol and made it seem like I was lying about the condition of the other two rooms. I will be calling back to speak to his wife
- 1/5
I’ve stayed at this location multiple times and I always ask for a late check out! It’s never once been an issue before. Until the last time I stayed there. For whatever reason they were banging on the door at 11 am telling me it was time to check out. I informed them I requested a late check out and I was told that was okay and the lady was friendly with me and said she would be back at 12 after late check out time. Well me and my fiancé were loading our car and was out of the room by 11:50. For whatever reason the owner decided to come out to our car being extremely disrespectful and rude. Then proceeded to tell us that we were not allowed to ever come back and stay there. Well I’m not going to lie, he set me off and I got rude back. Either way I’m not at all sure why we were told not to return. We checked in late around 11:30 PM and asked for late check out, we were out of the room before 12 and we also were staying at this hotel about 3 times a month for the last 5-6 months. But this place has lost my business. There was no need for the disrespect or for us to be told we weren’t allowed back. ABSOLUTELY NO REASON.
- 5/5
Staff is very friendly.
- 5/5
I was really concerned when I saw the price, however, with over a thousand reviews, I figured I would try it. It was a wonderful stay. The room was clean, smelled disinfected and even the sheets had a hint of bleach on them. It is older but it looks well maintained. Surprisingly, it was very quite when the doors were shut. I would happily stay there again.
- 4/5
The rooms and staff are clean and friendly. Great value.
- 2/5
The review score was misleading.
- 5/5
Staff is polite, friendly & helpful.
- 5/5
Great
- 5/5
Everything went smoothly and great. They even upgraded my room to the first floor because they saw all my bags. Front desk women was wonderful and helped me out so much
- 5/5
Staff has been so good to me
- 5/5
Good stay
- 3/5
The front desk lady was very rude. I requested a handicap room online and when I got to check in she refused me and put me on the THIRD floor.
- 5/5
Place is great
- 5/5
Very clean
- 5/5
STAFF IS SOOO NICE
- 4/5
Everyone was kind the room was clean! Only thing the pillows are not conformtable