Staybridge Suites Augusta by IHG

Location

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Good

Rooms were clean

Rooms were clean

Exceptional

Exceptional

I especially want to highlight Kim at the front desk. She truly went above and beyond. Her professionalism was outstanding, and she handled everything with patience and care. I had my three little ones with me, and even on our busiest, messiest days, she never made me feel uncomfortable or judged. She was always uplifting and reassuring. She even helped communicate with the housing company on our behalf, which made a huge difference for us. The hotel itself was also great—having access to a free gym and free laundry made our stay so much easier and more comfortable. I’m incredibly grateful for the kindness and support we received here. I would absolutely recommend this location to anyone, especially families going through a transition.

Exceptional

The entire 2nd floor was filled with pot smoke from room 213.

CUSTOMER SERVICE SHE WAS AMAZING. THE STAY WAS VERY COMFORTABLE. THE breakfast was an additional plus . Would definitely recommend

Exceptional

Everything was great but the plastic on the mattress was a little weird

CUSTOMER SERVICE SHE WAS AMAZING. THE STAY WAS VERY COMFORTABLE. THE breakfast was an additional plus . Would definitely recommend

The room was clean. Breakfast was good but limited choices. Front desk clerks were nice and friendly.

The staff was amazing, the room i was in was great I had no issues. The breakfast Everything was great!!! No dislikes

Everything was great!!! No dislikes

dirty hallways, dingy, dark, room not vacuumed room, sink stopped up, some areas like my entry door look very old

Wanted more variety Room wasn’t really clean tub wasn’t Clean and the sink held water

Wanted more variety Room wasn’t really clean tub wasn’t Clean and the sink held water

Breakfast was pretty good.Room spacious and comfortable bed.Very clean No smart Tvs couldn't watch channels

No smart Tvs couldn't watch channels

Exceptional

Exceptional

The 2 ladies at the front desk were exceptionally nice and ready to assist in any way. The bed and pillows were very comfortable. I had a king suite. Upon walking in the room it was very small and compact. Seemed like a regular sized room with all the furnishings of a king suite just crammed in there. Breakfast was horrible. The eggs had the consistency of plastic, the sausage links were raw in the middle, the sausage patties were hard as a rock and the kitchen staff were in plain view of everyone and were loudly talking and cussing continually.

The description said 2 bedroom so that is what I was expecting. The hotel said it's wrong how they have it listed. So that's definitely misleading

Perfect 2 bedroom and 2 bathroom with kitchenette for me and my children/grandchildren.

This was a quick weekend getaway. This was a great hotel located in a quiet area, close to everything.

Great hotel within VERY short proximity to Augusta National Golf Course!

I canceled my reservation at the hotel. I did not stay

This was the worst IHG hotel that I have ever stayed in, in fact, it is the worst hotel that I have ever stayed in. As a veteran traveler, I have experienced checking into a hotel with less than acceptable cleanliness but they always offered a new room or instant house keeping services and/or room discount but not this time. No new room was offered. No house keeping services was available. No discount given. The room was so filthy that it was a health code violation. Since the hotel itself and corporate refused to handle this situation correctly, I reported them to the local health department and sent them pictures of blood on the toilet, filthy kitchen, etc. HORRIBLE experience!!!

Staff was very courteous, great location, clean rooms and quiet. Several good restraints very close by as well as nearby shopping. No complaints here.

Everything was great

The stay was great! The room was spacious and very comfy! Its in a great area with alot of restaurants to choose from and we will stay again

The room was clean and had furnishings for the sleeper sofa, which we needed. (Another thing missing from the previous suite in a different facility!) The breakfast has several types of fresh fruits which eere good. Yogurt, hard boiled eggs, cottage cheese, waffles, sausage, omelets (I didn't love them. Weird cheese) but the family did like the sausages. Muffins, cereal, juice. Plenty to choose from for breakfast and the staff were polite. Nice, Small gym with 2 treadmills and eliptical, an exercise bike. One workout bench with free weights. Missing one15lb weight which, of course I wanted to use. But overall, very happy with the stay and would stay here again.

The room was comfortable and clean. The property was very well maintained.

Property needs an update! TV in bedroom did not work, bed too short, no blanket, bathroom outdated.

We had a wonderful stay. Friendly service, clean, very comfortable accommodations.

Experience was good... its why i continue to come back.

Room was filthy. Had an inch thick dust in the kitchen area. No upgraded charger ports like you would normally have in hotel.

Friendly check in

we enjoyed every aspect of our three day stay, check in- check out all smooth as silk. great place to hang your hat with family or business. price. condition. resturants any and all was perfect. will return. r. howell

The hotel is nice overall as well as the staff. However, we could tell the bathroom hadn’t been cleaned because the previous guests wash cloth was still hanging up on the shower and there was something brown inside of the tub.

It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.

Great stay!

Great check in! Super nice!

every one was nice

Checkin personeel was rude and very unfriendly, keys did not work, lock appeared to be falling off door, was not appropriate. Tried NEW keys on outside door, DID NOT work, walked back inside and cancelled my room and reservation. Have stayed in Augusta many timees for business through the years, WORST experience in customer service I have ever had in Ga.I understand it was my first time here , just got a bad vibe and feeling from the front desk, to people walking all around during happy hour, to a maid /nosey security person follwing me around. My 10 minutes at this location was ALL in needed to know I have made a mistake,

Was charged $100 for pets, no notice on Expedia or contact by the hotel.

I loved this hotel. Very clean and comfortable. So many food choices nearby. We were able to walk to some. The rooms are like a apartment. Full size kitchen, counter for eating and separate room for sleeping. Shampoo, body wash and conditioner in the shower. Breakfast had plenty of choices and the ladies in the kitchen made it worth staying. We would definitely consider coming back if we're in the area.

I like the two bedroom suite so that we are all in the same room, but have separate bedrooms and bathrooms! My only complaint is no pool. Otherwise great!

The staff is confused about the housekeeping practices at the hotel. Night desk person told us to bring dirty towels down to the front desk and they would change them out. We brought them down the next morning and they told us they do not need to and she would tell housekeeping to bring us these things. Then in the room there is a sign that you get light housekeeping. None of these things happened and we had to go back down stairs to get our towels from the front desk.

We had a pleasant one-night stay. We needed help with getting the televisions to work. Also, too many shipping containers taking up parking spaces close to the entrance.

Our family of 5 stayed & were very satisfied. We had a 2 bedroom, 2 bathroom suite that was nice a specific. The rooms were clean & the staff was friendly

I really enjoyed the location of this property. It was really convenient to everything. My overall stay was good but I was unhappy to find roaches in my room. Other than that, it was a great stay.

1 roll of toilet paper When we asked for more, I felt like Oliver Twist. All for more than $900/ night

Paid twice as much as nearby properties. Was disappointed upon getting to the room. Glasses were visibly dirty. AC did not work in living room. There was a bed sitting in the living room with no bedspread on it. The ends of the bed were visibly dirty. The hand towel hanging in the room had a corner with a 4 inch hole torn in it. The ice maker had no water hook up so could not make ice. Overall VERY disappointed for what I paid and expected vs what we experienced. Rating this LOW to help other travelers.

Needs updating.. Screen on window was torn..

Front desk efficient and personable

Excellent service and nice suites.

room was clean, beds and pillows comfortable.Room and facility were dated, broken soap dish, broken shampoo dispenser, hallway floors filthy. Broken back door to parking. good breakfast ,nice staff

The breakfast here is amazing. The rooms are nice and spacious and the beds are very comfortable. This is our 3rd stay here and we will only book here from now on.

Room was dirty, clothes left in drawers and other products. Changed room, there was missing items and still dirty.

Very friendly stafff

Access was convenient. Room was not very clean for the hotel not appearing that old. Door to the bathroom was dirty, with something smeared on it. Breakfast was okay. Waffle irons didn't work properly.

Dated property. Had to ask for basics such as soap in the room.

The tub faucet was leaking.

Everything was perfect!

The rooms were clean and spacious. Beds were comfortable and amenities were great.

Check went smooth, room cloud of been cleaner. Morning breakfast was an issue, the cook got into a verbal fight with a guest. Very unprofessional, clerk at the desk observed entire event and said and did nothing. The cook was shouting profanity in front of a room full of small children including my 5 and 12 year old grandchildren. . Won't be staying here again

vvv

Not good

Everything was good except the check out time they wouldn't wait a little while to let me get the money together for another night . And they did not put the 15 dollar room difference back on my card. So I don't know what happened to that refund but still have not received .

Pet friendly hotel with excellent breakfast and functional in-room kitchen. Well maintained and very clean.

I did not get the room that I paid for. Didn't have the linen for sofa bed at time of check in. Breakfast was poor .

Comfortable and clean

No pool, check in late due to room not being ready

Convenience

They were overbooked so they put us in a hotel that cost half as much. It was terrible. I will never trust this hotel or stay at another Country Inn & Suites ever again! Hotels.com is responsible for the terrible trip!

Very homey

Very friendly staff. Great place to stay.

This hotel was very conveniently located off the highway, and the room was spacious. There were thoughtful amenities, and the hotel staff were very friendly. The breakfast wasn't great, but we'd happily stay here again.

Nice hotel but when I arrived to check in I was told I had to wait another hour bc my room was being cleaned. When I finally got checked in and walked into my room it was not touched!! I mean it looked just like the previously occupant left it!! Then I was placed in a room right across from the laundry and had to hear noise and talking outside the door all night!!!

Friendly staff and nice rooms! Rooms are no longer 2 Queen beds in the 2br Suite! There is 1king and 1 Queen with a sleeper sofa. 2 full bathrooms

Hotel was in close proximity of gas stations and a variety of restaurants

The hotel said they didnt have such rooms at rhis location.

Liked amenities offered (covid19 safe, breakfast, pet friendly). The staff was very pleasant to work with if there was a problem as long as they were onsite, however the down side to that is the manager of the hotel uses that to his advantage rather than to properly work with guests. For example I encountered a problem with the room I booked and paid for in advance. It had not been properly sanitized or cleaned. It seemed like the uncleanliness of the room was left behind from the prior quests. I notified the front desk, who notified the manager who basically said two things. Wait until the next morning to change my room because they were all booked and that he was concerned that if he changed my room he would not be able to re-book the room. This meant that I had to stay in an unclean room (not covid19 sanitized) with my son and dog. Now mind you I had travelled by car over 16hrs to get there so we very much needed a clean bathroom in which we could not use because whoever was there before us used the tub to cle

Clean and great customer service rooms are also spacious

We stayed in a two bedroom suite that suited our needs perfectly! Very clean and VERY comfortable. We plan to stay here again in the future.

We have stayed here twice in the last three months. Last time there were personal items from the previous person left in the room and we left a list of things that was wrong with our room. Overvall our last experience was good and we wanted to come back but it could have been better. This time the same thing. We were given the same room with some of the same problems. Also, I called twice to confirm that I would be checking in after midnight only to be standing in the freezing cold pressing the doorbell and calling on the phone for ten minutes. One employee actually saw me ringing the doorbell and said nothing to help. I could overhear the same employee and another employee talking whether to let me in or not. First employee, "What that women doing here?" Second employee "She has been out there for a while." Not acceptable. Absolutely RUDE. Then, to get to our room and find again personal things left behind from the previous guest and items we left on the list still broken. We are tried to be good guest by leaving a not and returning to give a second chance. They must do better every time for every guest. Repairs, cleaning service and overnight front desk must must be imrpoved, timely and of high quality.

I enjoyed the check-in process. The room was nice, clean, and the property was up to the usual standard I expect from Staybridge Suites. I enjoyed my stay and will return in the future.

The kitchen with microwave, dishwasher, cooktop and fridge was very convenient if you want to cook for yourself sometimes and not always eat out. Clean room and tv with a lot of free premium cable channels.

The room was much smaller than the pictures online. The kitchenette was super tiny. The room can sleep 6, but there are only place settings for 4 people. We booked a room with two queen beds, but we got a room with two full beds instead. There was a big crack in the bathroom sink, and the toilet paper holder was falling out of the wall. I was extremely disappointed in the room and we will not stay here again.

We enjoyed our suite and the location! It helped us to escape the pandemic woes while still staying inside!

2 baths in the 2 room suite was nice. Would definitely stay again!

The kitchen was surprising well appointed. Pots and pans, pot holders and dish towels, peeler, knives and can opener, in addition to plates, cups and glasses and flatware. Nice job!

Made the reservation early in the day because our AC went out at home. Despite explaining it was 92 degrees in our house, we were told no exceptions could be made for our check-in time

Hotel was nice and clean. Before I arrived was wondering how they would have breakfast buffet. They had one person who had a mask and gloves on fill your plate with whatever you wanted. Enjoyed my stay.

The staff was very friendly. The suite was very clean and bed was extremely soft.

Very clean and comfortable! Very pleasant staff! Near many restaurants and shopping! Will definitely stay again!

Sofa in suite has a rip on the arm

The heat in our first room was not working but we were moved to another room within an hour. Rooms were comfortable and clean. Lobby seating area is comfortable and the fireplace is a nice touch and has plenty of seating.

The room was not cleaned well at all. There were pieces of broken balloons all over, pieces of paper and varsbiard, etc. Also - there was a huge stain on the sheets. Just not a very welcoming environment.

I question their booking practices or their cooperation with Expedia.

Staff sat in the back office sitting on three phones .

Ceiling plaster in room kept fallen no down. Including in middle of night

Clean, spacious room, with all the conveniences of home.

Wow, I love it. They gave my family a 2 bedroom, 2 bath suite. In addition to an accessible bathroom that I needed. We had dinner when we arrived and breakfast in the morning. Highly recommend!

Some confusion at check in as they have a restrictive pet policy. Agreed to let me stay. They charge a hefty pet fee so there should not be that attitude. One of the reception staff was friendly. The room and breakfast were fine. I did enjoy the reception drinks and snacks.

Nice clean place staff was great the breakfast that comes with the room was really good also downstairs Lobby and family room was also pretty great

Friendly, helpful staff. Clean, spacious room. Nice little kitchen with a full refrigerator.

There was mold over the shower, i reported it to the front desk. I was concern if there was more mold that i couldn't see.

Room not tip top, and no shampoo in room or available!

played significant amount of money to stay here for the Masters golf tourney. There were tampon wrappers in the bathroom garbage, and the a/c wasn’t working. They said the a/c had just been fixed and that it would take a little bit for the room to cool down. We were gone for 3 hours and the temp still said 77... when we woke up 8 hours later it was 76. As such I got 2 hours of poor sleep. Combine that with a bathroom that hadn’t been cleaned (we didn’t check in until 8pm) and this was a very poor experience.

Great place for a great price!

Great!

Nothing great, nothing horrible. The property itself was under some renovation. We saw construction on the main level near the elevators. My room itself was starting to show it's age primarily in the bathroom. The living area seemed fine and comfortable. The bed itself was quite comfy and I was able to control the temperature and fan well for white noise. I slept very well. Breakfast was ok. There was enough variety. Service was probably lacking a bit. Front desk staff didn't seem overly responsive. The area is close to the freeway, there are plenty of restaurants around. But it is busy. I didn't notice the road noise, but there is no where to go for a run or a walk without being on the side of a relatively busy road.

Overall the the room was excellent, but the management needs to know that they should upgrade on a new more modern coffee maker. It does not have a caraff for the coffee brewer. Coffee overlfowing cups I used to make coffee,....such an inconvenience to go down to ask for it and explain to the front desk about it, and I was told that I should put a bowl to catch the brewed coffee.

The staff is wonderful!! And make your stay very comfortable.

A wonderful place, clean, spacious, nothing to find wrong.

My stay at the the Staybridge Suites in Augusta, Ga was very comfortable and relaxing. The rooms were very clean and the hotel staff were friendly and professional.

Sofa bed most uncomfortable. Also covers too light for weather. Turning up heat made bedroom too hot.

EXCELLENT SERVICE AND THE ROOM WAS VERY CLEAN!!!

Everything was great from check in to the room to the breakfast. The pillows were extremely comfortable, i forgot to get the name of the pillows.

Close to venue. It was very clean and the staff was so nice