Sheraton Augusta Hotel

The person who checked me in was very helpful and explained to me how the rewards worked because I had a question. Every time I have visited this property my experience has always been good. I really like the upgrades from the remodel also.

Great staff!

Clean room. Good location

Nice place to stay on any occasions.

Very nice hotel and reasonably priced.

Everything N/A

Clean room

no ice bucket in the room. could of used a microwave also. the walls were a little thin, could hear other people in the room next to ours.

Exceptional

I really enjoyed ny stay at this hotel, the staff was very professional. I'll definitely recommend this hotel to friends and associates in the future.

Poor

The staff was very nice. Room was clean.

My room was warm. I believe the thermostat is set and controlled. Although someone came to my room in 5 minutes & put on a show of repairing…. the thermostat remained the same…The staff was nice & I didn’t want to make a big deal because I was only there for a graduation & one night but had I needed to stay for multiple days….. I couldn’t sleep in room that has the thermostat set at 73 for sleeping

Disappointing

Excellent customer service. In the Augusta area for travel basketball game. Greeting at desk was superior. Also had dinner at restaurant, burger was delicious! My family will definitely come again. We decided to stay another night.

Good

Very good

Exceptional

Exceptional

Friendly and helpful staff.

Friendly and helpful staff.

Everyone was so polite and helpful, property had been renovated so the rooms were done well

Refined quality

This hotel is very well located in Augusta. I will definitely recommend to friends and associates in the future.

free breakfast

Friendly staff and nice environment as well as good food

Everything was very nice. Expensive for one night

Expensive for one night

The employees were poorly trained and even though we were the only customer it took 45 minutes to check in

Beautiful and modern rooms, staff was polite

Yes

Bad

THE PRICE WAS HIGH, BUT WHAT ISN'T THESE DAIS

The room was very clean and cozy

Clean room. Most of the staff was great. Super friendly. Was a little disappointed to find out as I was on the plan heading to Augusta that the pool was closed and being renovated. Also couldn’t seem to find an option for room service but I know they have it. All in all a good stay. I will definitely stay again.

Exceptional

Quick one-night visit to Augusta. Sheraton was clean, quiet, and convenient. Lauren the bartender was exceptional!

Exceptional

Very nice

Smelled fresh when you open the door, the whole room was clean….10/10 would recommend….

Staff is always friendly!

Exceptional

Very good

Exceptional

Exceptional

Breakfast was solid. Plenty of options

Very nice hotel hit it when they were getting ready of the Masters, little renovations for Masters but still really nice.

Everything THE PRICE WAS HIGH, BUT WHAT ISN'T THESE DAIS

Very good

Convenient location and more than met my expectations for the value. Friendly staff.

Exceptional

Parking was limited. Clean updated room: staff was helpful. Lobby was going through a remold. Bar and restaurant wasn’t available

The stay was great. The rooms were amazing. The only downside was that we were not made aware of the renovations before the morning we were scheduled to check in.

Clean room. Staff friendly.

Great location. Worth rate,great staff . Love renovated rooms . Breakfast was 9 out of 10. Better than Doubletree and Embassy. Will go again ? Under construction ?️ not many amenities available

Great location. Worth rate,great staff . Love renovated rooms . Breakfast was 9 out of 10. Better than Doubletree and Embassy. Will go again Under construction

The room was great. However, ch eck-in was less than ideal. There was a problem getting the key to work twice. Finally, an employee came to me to open the room door after calling from my cell outside the room. She was very apologetic.

They put me in a room that had been smoked in with burn marks on the nightstand. Manager came out was rude and never apologized Terrible terrible experience

Ac squealed all night. Had to cut it off to actually sleep and reserved a king but got two queens

Very good

The room was extremely clean, but just a few minor issues mainly due to the current remodeling: there's no fan in the bathroom or maybe there is just out of order, there's no shelf, tray or area in the shower to put personal items : such as facial soap, razor & shaving cream and even your wash cloth has no sufficient place to hang without having to bend way down close to the floor in the corner !! ugh !! Best thing yall got going is Yayla if i spelled her name correctly. She runs the late night til am shift. I wish I had competent workers like her !! Wow!! She went over & beyond to ensure my stay was enjoyable !! Shes the #1 reason I'll be coming back to stay again !! So thanks Yayla for going to such extremes to ensure my stay was enjoyable !! Shes definitely a keeper ...... D. Rauch

The breakfast was good! All the amenities were not available due to renovations. Being that all renovations were not available the price should have been lower.

All the amenities were not available due to renovations. Being that all renovations were not available the price should have been lower.

Breakfast food not hot and microwave too far to utilize in the lobby. Too far from buffet seating area to utilize and keep hot. It's convenient if you are going to your room to eat, right by the elevators. Maybe they could have 2 microwaves.

I paid online, but when I checked in they asked for a credit card for "incidentals" which is fine so I gave her one. She didn't say she was going to put any hold on it though, which is fine too. My gripe is if they put a hold on it immediately, and come check out there's no "incidentals", they should release the hold immediately.

Very clean rooms. Very comfy beds I paid online, but when I checked in they asked for a credit card for "incidentals" which is fine so I gave her one. She didn't say she was going to put any hold on it though, which is fine too. My gripe is if they put a hold on it immediately, and come check out there's no "incidentals", they should release the hold immediately.

Room was clean and ready staff was excellent

The bathroom, though newly renovated was literally falling apart.

It was a great stay the bed and so comfortable and I always pick this hotel I didn’t the bar tender o forgot her name but she was very disrespectful to us.

Na Check out!!! 12:00 checkout ROOM SERVICE KNOCKING ONTHE DOOR TWICE BEFORE 9:45

Good

Everything was smooth

The room I was given was substandard. The bathroom wasn’t clean. There was a poop stain in the toilet, soap scum on the shower head, hair in the tub, and the tub drain was clogged. The tv didn’t turn on even though the remote batteries were fine. I called the front desk to switch rooms and the hotel manager by the name of Nikitta came to my room with a maintenance worker by the name of Anthony. She immediately insinuated that I must’ve done everything I complained about because I checked in the room hours ago. I respectfully assured her that once I brought my luggage in the room I immediately left to run errands. Nikitta said with a rude tone of voice “come check out this other room and see if that meets your standard because I’m about to get off work and I ain’t about to do too much room switching after that”. I took the other room she offered that was clean and didn’t have any issues. The maintenance worker Anthony was kind and assisted me with moving my belongings to the new room. With the first room being dirty and Nikitta’s nasty attitude I could barely enjoy my stay.

The service and room were excellent. It was a wonderful stay and we would definitely stay again.

Room had some shots that were not wiped down well.

Great

Room was very nice and clean and new. Staff were helpful and smart and acted like they really cared about their place of work

All of the ammenities were not as listed on the website. One of the main reasons that I booked this property was because of the indoor pool and jacuzzi and both were closed indefinitely. they were doing construction and it was dusty everywhere. an email was sent to me on dec 4th and nothing was mentioned about these ammenities being closed. I was told when I got to the property that it was listed on the site about everything being closed and it was not.

Pleasant

Hotel was being remodeled so Restaurant and bar were closed.

Yes is great

renovated room and cleaniness

Great Room. Nice Breakfast and Happy Hour.

Nothing

Great stay !

Clean Room, Staff Friendly and helpful, Amenities were great, considering the ongoing remodeling.

Front desk staff checking in and out were GREAT! They provided excellent customer service as did the supervisor over housekeeping!

Great support and informational direction from Nakita as we were trying to also find nice things to do in the city.

Very good hotel

I got a late arrival but all was taken care. The receptionist was very pleasant and cordial. Thanks for making us feel home

Toilet was to low for special needs person .

This is definitely going to be my go to place when traveling through Augusta. I was met with the friendliest staff at the front desk (Amanda and Lyric) who were so pleasant and helpful. The hotel is under its final stage of renovation and the rooms were spacious, super clean and fresh, great bedding, coffee maker in room, nice bathroom and working heat& air. They had a reception in the evening with appetizers and beverages (wine, beer, and sodas). Nancy was the most pleasant bartender/attendant. What a great place to rest for the night!

Very deceitful advertising. Facility under construction. No guest services. Will not use booking anymore 40 minutes to check in with no one in front of us. Horrible. They saw our reservation but for some reason was locked and took 40 minutes to figure it out on how to unlock it

My stay was very relaxing and enjoyable.

Hotel was under construction while we were there and it was still expensive. $75 extra for a small dog and many other fees.

The hotel was in complete reconstruction but they did not tell anyone. Lobby was.completely torn apart. Was disappointed they were not transparent about this.

When I arrived the hotel was undergoing Renovations was not told this while booking the room was told by front desk clerk that I could cancel and get a full refund even though I'd booked through a third party had a hard time getting this done a day later I was told that the refund would not be granted had to call back and finally got the refund granted but still have not received it

The lobby was under construction when we went but it was only the lobby. Construction times were at good times during the day. The rest of the hotel was renovated and easily the nicest hotel we’ve been in and it was crazy expensive. Also never heard any construction going during the day. Will gladly be back for a get away

My stay was good the staff is always friendly and check in and out is simple. My room was clean and comfy. When I went the restaurant was being remodeled downstairs.I never heard any noise from the remodel and I'm excited to see the outcome the next time I visit.

Staff was wonderful

My room was amazing, clean, very nice and had plenty of space. They were doing work on the lobby and a few other places. It was nice that the pool was open but whoever believes it’s a good idea to take the hot tub out that’s not a good idea. No one needs a yoga area. A bigger work out place would be fine and you can add the hot tub back to the outside pool with a covering. The inside pool is nice for days when it rains and for people who can’t handle the heat real well. Someone might need to rethink that.

This hotel was undergoing EXTENSIVE renovations in the lobby and I feel that should have been disclosed before I booked.

Very clean, rooms were upgraded and very nice

Very nice property. The room was updated and modern.

The bed was to soft and the pillow was to soft, could not sleep

Area has unhoused people all around. Did not see any security in the property. Iffy arriving back after dark.

The breakfast area was hidden in the back of the hotel and the size of a small hotel room with 2 tables.

Bed wasn’t comfortable

I will stay here often.

My stay was AMAZING!!! Easy check-in and easy checkout!! The facility was PHENOMENAL!!! I will definitely be returning

Husband and I stayed here for a quick getaway, the staff was super nice from check in to checking out they answered our questions & gave use recommendations in the area. our room was very clean & the bed was comfortable and we also enjoyed the bar

Professional staff.

Needs better parking

Great stay at this hotel. Stayed an evening here . Really lovely staff and nice room and bathroom !

Everything was very clean

Staff was very helpful. Had to go to the hospital the next day and I was on a clear liquid diet and they kept my popsicles in their freezer and got them as I needed them

No free breakfast

I was happy to finally find something nicer in that area as opposed to 2 and 2.5 star caliber hotels.

The hotel was horrible the pool was not available the jacuzzi was broken the restaurant was unavailable the shower did not work and was filthy even if it would have been able to use as a tub it could not be used due to filth and handicapped and filthy

Excellent service. Great location & amenities

Great experience

I travel frequently and usually stay at the Hyatt or Hilton, but I decided to give the Sheraton a try. Overall, the experience was just okay. When I arrived in my room, none of the three trash bins had liners, and I had to request them from housekeeping. The shower also kept overflowing, which was inconvenient. Additionally, the elevator was out of service for two out of the three days of my stay, which was frustrating.

Great, just don’t like establishments that allow pets

Loved it

Hotel met expectations

Best swrvice i have every incountered

Loud

This hotel has recently had some renovations done and the rooms are exceptionally nice! Beds are super comfy. I would definitely stay here again!

When I checked in I had the most sweetest and kind service or hotel clerk she was very nice and helpful when my room wasn’t in order she quickly provided us with the most instant satisfaction

The room's outlets didnt work on half the room.

Nothing

This is a nice place to stay

Just the construction going on. But i guess it will be over soon

Room appeared to be clean but stunk like dirty feet.

The property is remodeling at the monent, but the property had good customer service. That is a Plus for me.

In door Pool not heated, outdoor pool not clean, hot tub not working. Mattresses were hard.

They were remodeling the 4th and 5th floors. Noisy at times. My shower had a drip that would not stop at all.

Amazing place to stay safe and comfortable.

good

I go for business and it beats all the other hotels in the area

The beds are comfortable, the staff were awesome! We've stayed here in the past years when in Augusta visiting family. We were somewhat disappointed that once again thehot tub was out of order & indoor pool freezing cold which gave us nothing to do in the evenings at the hotel. They are working on renovations for the Master's Tournament next week which is needed. The staff is awesome and we appreciated the hospitality.

Felt safe and area was convenient to where we were heading. Room was nice and staff was great.

Only issue was the hot water in the shower wasn’t really that hot.

Great place to stay.

Room was clean and friendly staff

The staff was amazing! We enjoyed our room and we will be back soon!!!

I needed a hotel to stay at while my daughter was in the hospital. The staff is extremely friendly and professional. The hotel is going through an upgrade/remodel which is fine.

It was nice the people were nice I had decent time

Room was a bit musty. TV was small and old and we could not get channels we wanted. Breakfast was terrible. French toast was basically dry bread. Heater was a bit loud.

Hotel was clean & quiet. Staff at the front desk & bar were top notch! If I had any complaints it would be the AC doesn't cool the room very well. The TV in the room did not have the game on but the hotel bar did. Stay was very pleasant overall.

The facilities were not up to par. The jacuzzi did not work. The gym equipment did not work with an exception of 3 machines. The indoor pool was freezing. The ice machines did not work.

The woman (Latoya) & man working check in were SO sweet! They were funny, kind, and just a refreshing change -- seriously the best part of our stay. I wish I'd remembered both their names!

Room was outdated and in need of repair.

Property was very clean and cozy. Room service was great. Restaurants around the hotel was nice.

Nice quiet getaway from the kids!!

Lobby is nice room was well worn with the blinds not working . Called front desk and they never sent anyone to the room to fix it.

Friendly staff, quiet, location was perfect. And dog friendly

Old hotel needs updating. Friendly staff but they did not vacuum or refresh in room coffee cups on 2nd day. The bed was made but that was all.

The hotel smalls really bad. The rooms are old and dirty, the elevators are also dirty and smells really bad. Very underwhelming for a Sheraton, the worst I have seen so far. Staff was really nice but the hotel was less that pleasant.

Rooms were small and need upgrading

Bathroom flooded on check in but quickly fixed. TV didn’t work but quickly replaced. Rate jacked up due to Masters next week. Poor value for a non golfing patron.

Convenience

I did not like the breakfast set up at all. THERE WAS NONE!

Trash was just everywhere. Eventhough the room booked was with breakfast inclusive, we were told our room didn't come with breakfast.

The young lady that checked me in was very kind. I was not made aware that there was no Wi-Fi available. Also, there was plumbing issues in both of my rooms.

The staff was very friendly and accommodating. The heat in the room wasn’t working therefore they had no problem moving us to a room with the heating working.

Very relaxing and quiet. Looking forward to next time

Great staff, good location, nice rooms.

My Rm

The staff is very warm and friendly. We were greeted the minute we got inside the lobby and the front desk was pleasant and helpful. The room was neat and clean; the beds were very comfortable. Breakfast was included in our stay and there were a lot of options; my only complaint is that the hot food didn't taste great. The eggs and sausage were pretty inedible, but they had fruit, cereal and pastries which were fine. We had a lovely stay and would definitely stay again!

Loved the atmosphere and our check in was seemless. Staff was very friendly. We would definitely stay again

Did got get the room type we booked. Could have been cleaner. Staff friendly but not super helpful.

I was shown that club room would have living room in room but was false n I paid extra for that. Hotel need microwave in room n repair to scuff marks & clean carpet n more luggage cart on property

Great hotel

The staff were fabulous, very helpful,friendly and extremely courteous make sure to take care of them.

Hotel appears old with sloppy updates. The Sheraton had the reputation of being a great place to stay, but the Augusta GA hotel was only adequate.

Great stay !!! Comfort was amazing but cleanliness could be a little better.

Property was close to other business so was easy access for those. Cable TV reception and internet reception was poor. Breakfast grab an go bags for a place with a restaurant seems a little lack luster.

Everyone was lovely but we booked this one because it came with a free breakfast and the first day there was nothing there but apples and oranges and then it was a grab and go bag which was a disappointment to us.

The property was very clean and the rooms were very nice! The staff at the front desk were extremely helpful and friendly. We enjoyed our stay.

Don’t go there!

Very clean and quite.

All-in-all it was an enjoyable stay. STaff was very friendly and helpful and Lauren at the bar was great! My only "complaints" would be that the internet is unreliable and needs to be updated. Also, I had to replace my room about 5 times because the cards de-magnetized. I was not storing them near my wallet or phne. Other than that it was a good stay.

I was extremely disappointed I book with this site all the time I paid for a king was given some tiny room barely able to move in it we had to move things around just to be comfortable

I booked B&B. I went down for breakfast to be told they only offered breakfast bags. Not good enough as I had a busy working day ahead. Went for a shower, no hot water. Took 10 mins to get hold of someone at reception. Moved to another room on the same 4th floor. Same issue, then to a 3rd room on the ground level where I could finally get a warm shower. That combined with a headboard that was loose and rattled all night made for an awful stay. The reception staff were totally unfriendly or helpful. Give this hotel a miss.

Rugs were filthy.

While the room condition was fine the walk to the room from the elevators noticed a smell possibly due to shutdown or possible water damage.. blowers were visible.

The Sheraton is reasonably priced for the Hotel condition and available facilities

No WiFi up at property. Room had been used prior to entering. Old water smell. TVs didn’t work or remotes lost in lounge areas, foods not in supply at restaurant. Our entire group of 5 checked out after first night

Check in time was 3pm. We got there at 5pm and there was no room ready. We had to wait an additional 1 1/2 hours. The phone in the room didn't work. The bathroom is oddly designed. The bathroom doors are French style and very noisy, wouldn't close properly, and the light switch was outside the room. The complimentary breakfast was a joke. You only got a "breakfast bag" that consisted of a granola bar, a cereal box (no milk) and a juice.

We chose this property becasue it has an indoor pool. But upon arrival we discovered it was closed for cleaning. You could smell the chlorine from the lobby and it smelled like it had not been cleaned in a long time. The hallway on the third floor smelled also and our room was very musty when the AC was off. Also the restaurant isn’t open for breakfast on Saturday morning which would have been nice to know in advance

Bed was comfy. Overall room was not great for the price, though.

My room was very clean and smelled fresh.

The only downside was the sheets had stains on them that looked similar to dried up blood, other than that the stay was good.

Descent price the room was very clean, kinda of small, overall no complaints.

The service was good and the room was very clean. My children and I enjoyed the pool.

The door wiggled when shut, there was a huge gap between the door and the door jam, the tv was smaller than any tv I’ve ever owned, the room was the size of a closet and I could have paid the same price for a room with a jacuzzi at the Hyatt for what I paid for this Cracker Jack box

It was relatively clean. Renovations should be around the corner. The staff was very friendly and helpful upon checking in. Unfortunately there was no breakfast available.

Excellent customer service, bar and grill during weekend especially.