Quality Inn Augusta West Near Fort Gordon

Lobby has a bad smell as well as the room. Manager was an idiot. Other 2 desk clerks were nice. Dirty fridge and less than half of a roll of toilet tissue in room. Didn’t have the breakfast. Not returning!

It was exactly how it was supposed to look. Spacious and very comfortable. Nats were flying around a lot but didn’t much bother us.

Exceptional

Good

The room was a good size it was clean and both beds was comfortable There was hardly any water pressure at all in the shower and the pool look like it had not been cleaned and I very long time both days that I was therej

There was hardly any water pressure at all in the shower and the pool look like it had not been cleaned and I very long time both days that I was therej

Exceptional

The condition of the room was NASTY at best. I spilled something on the hard floor(no carpet, one of the reasons I booked this). When I wiped it up, the tag I used was black and nasty. The pull out sofa was visibly stained all over and the mattress was questionable at best. I couldn't get anyone on the phone for over 12 hours. I will stay here again

The staff was friendly and helpful. The condition of the room was NASTY at best. I spilled something on the hard floor(no carpet, one of the reasons I booked this). When I wiped it up, the tag I used was black and nasty. The pull out sofa was visibly stained all over and the mattress was questionable at best. I couldn't get anyone on the phone for over 12 hours. I will stay here again

Breakfast was better than I expected given the overall look of the building. While the building lacked aesthetic appeal and Netflix not available in the room, the bed was comfortable and the room clean.

Breakfast was better than I expected given the overall look of the building. While the building lacked aesthetic appeal and Netflix not available in the room, the bed was comfortable and the room clean.

Bad

They had the best hotel breakfast that we’ve had in a hotel in a long time. Eggs, sausages, hashbrowns, waffles, along with all the normal stuff. The food was fresh and tasty! The room and the property were as expected.

Bad

Ok

Ok

Egg whites were great and the pool looked nice and clean.

Great

Exceptional

Curtains falling off window and backing was rotten on curtains. Hole in bathroom door. No body wash or shampoo.

Curtains falling off window and backing was rotten on curtains. Hole in bathroom door. No body wash or shampoo.

Good air conditioning. Not great water pressure in shower. Okay for one night stay which was what we stayed for.

In a good location , not far from anything Parking lot was congested

In a good location , not far from anything Parking lot was congested

Its not an expensive room..so, you get what you pay for, however i was never concerned with drug deals, hookers or parties.. The bed and pillows were comfy. There was a larger refrigerator. Water pressure was amazing. Staff was accommodating and some of the friendliest people ive dealt with. I would stay here again.

Excellent Staff ! Very Friendly and Helpful!

Great A/C. Staff friendly. Good breakfast.

The staff was very nice, but that is where the quality ends. The room was disgusting. The dirtiest room I’ve ever stayed in. Beer or vomit dripping down the bathroom door. Hair and dirt all over the floor. Blood on the bed cover. BBQ sauce on the desk and night stand.

The lady who checked me in was very very sweet! However the room are not well maintained. There were roaches in room 113, and the clerk changed rooms right away. Beds were comfortable, but the air conditioning unit stopped working on the second night there. It was fixed within the hour. Property is just poorly maintained. I stayed my 2 days and then moved to a different hotel.

Great

Always

Yes breakfast was fresh yes the Ac kept me cool as well as the heat room was clean i enjoyed my stay i well return

The room was clean, the beds were comfortable and the staff was friendly and helpful

It does not be clean

Not clean, food was horrible. Looked like an old hotel that was not taken care of.

They skipped cleaning room for two days , stopped up toilet . Dirty tubs for 80 a night is kind crazy

nice staff

The pool had black algae and the wheelchair lift didn’t work. The rooms need to be updated, especially the bathrooms. The manager wasn’t familiar with ADA service dogs and asked for his “registration.”

Nice and quiet

Everything was great

Our stay was good. The room was very clean. The beds were very comfortable with plenty of pillows. The AC was phenomenal. I appreciated the fact that they had an in-room microwave and fridge. All toiletries were provided and they actually provided extra. The WiFi wasn’t the greatest, so I just shut it off. The pool was open and looked clean. (I did not use it) Plenty of hot water for showering or bathing. (2 guests) My only complaint was the lady above us sounded like she was dancing in high heels LOL. In all honesty, it didn’t disturb me. Overall, the room was fairly priced and we had a great stay and I do plan on returning to the hotel in the very near future. Ignore all the “Karen” complaints.

Good

N/a

Cool bed

Friendly staff but we had multiple cockroaches in the room including the bed.

outside poorly maintained and shabby staff was on the phone (personal) during the entire check in process room was updated but lacking coffee for the machine and tissues

Old, not well-maintained, slow check-in late at night, but it's an inexpensive motel room if you just need to get a little sleep for less.

I would not stay here again. It was not clean upon arrival. The bedsheets had holes in them even though it was a smoke free room. My remote didn’t work, I did not have access to the tv. I stayed for one night so it didn’t really bother me or felt the need to tell staff. What really sent me over the edge was seeing a cockroach in the bathroom in the early morning. The pool looks like it hadn’t been cleaned in months, there’s so much algae. Overall for the price I would 100% stay elsewhere. The only good thing about this place was the friendly staff. If I could rate this half a star I would.

Nice staff

2 thumbs up

I was on a business trip to meet with a new client. It really was a last minute stay., after my first arrangement location was changed. I was exhausted from my drive, but was told I couldn’t check in until after 2:30 because he only had one housekeeper. Then my room was a non smoking room but it was a cigarette in my bathroom toilet. I don’t smoke or drink. The room had a mold smell. I wanted to change rooms but really was too tired. I took a shower to relize the shampoo and conditioner bottles in the shower was empty. But they was in the shower for decoration I guess. I woke up with a major headache. I guess from that mold smell Overall it was a ok stay if you really had nowhere else to go.

The service was great but the room was filthy. When I opened the freezer a bug crawled out of it. The bathroom wall where the trash can sat look like someone threw a dirty sanitary napkin at the trash can and missed, leaving nasty all over the wall, the room stunk upon entering it. Will not stay there anymore. They did have an excellent complimentary breakfast. Need to hit housekeeping instead of cleaning themselves.

There were marks on the bathroom door where someone had punched and kicked it and left holes in it and it was poorly repaired. They screwed a mirror into the door to try to cover it up but you could clearly see the holes and busted doorframe. The area was very sketchy and was not somewhere I would stay for more than a night.

The men at the front desk were very polite and respectful when we checked in and the kids truly enjoyed the pool!

Stinky

Building is a little out of date and can use some TLC, but the rooms are big and the staff do everything in their power to accommodate your needs.

Average for a travel motel in the US at present. Neither bad nor good

Nothing

OLD FURNITURE IN ROOMS, MATTRESSES ARE TERRIBLE, CLEANINGNESS ON HOTEL SURROUNDING WAS TERRIBLE; IN GENERAL TOO MUCH MONEY PAID FOR A """QUALITY INN"""......🙄🙄🙄

Back in 1990's. Broken door lock and handle, non working tv remote control, stinky dirty couch, cheap damage office chair, very loud like 30 years old refrigerator so the A/C unit, extremely dirty floor, terrible poor breakfast. Will not stay here again. It's worth $20 not a $100.

The Staff was nice and helpful. However, the room was a little sketchy. The main light didn't work, and there were bugs in the bathroom.

Nice

There were live roaches crawling throughout the room. I had to sleep in the car.

The bed was very comfy, the sofa was stained and the fridge was clearly well used. The entire hotel could probably use a little updating. We did get a good night's sleep and it was quiet.

We had to search Augusta to find a room. I'm done with Expedia AND Quality Inn. Thank you...not.

Spotted 3 small cockroaches within 2 hours. Had to grab our stuff and go to another hotel next door…they refused to give us a refund

Woke up and there where roaches all over the room

There were roaches running around in the bathroom, that I had to leave the lights on.

DJ was very friendly and got me checked in quickly

Toilet wouldn’t flush we had to plunge it ourselves. Pot smell everywhere you walked at hotel will not stay again

Good place

Staff and management were very kind and helpful during our stay. Wonderful people!

The door wouldn’t lock had words with tall dude with lock didn’t want to argue because he was telling me that he had the power to give me the room or not and I was just being normal Customer he said I had a attitude then attitude just haven’t rest in a long time

It was very Quiet got Is plenty of rest and also very safe

I had to wait about 30min someone was in the room good stay

The sales manager, D.J. is really great! He made sure we had everything we needed.

The pool

Best motel I ever stayed at

Room had an old odor,commode was dirty.

The walkway leading to the rooms smelt like urine. Everything in the room appears to be 15 years old, including the bed Two cockroaches were crawling up the wall in the bathroom of room 206

Very friendly helpful staff

Roaches in the room!! The outlet where the microwave did not work. We had to move the microwave to another area to heat up our food.

The front desk associate was incredible. She was sweet and attentive and nothing but helpful!

The lady at the front desk was named Audra she was amazing and very helpful and the bed was the most comforting bed I've ever had the breakfast was great love this hotel I will be back

The customer service is amazing i loved the people that worked there. My only complaint is that i know i booked a nonsmoking room. But the room smelled so strong of cigarettes that i swear someone snuck in and smoked one right before we got in there. Also sense my first night staying there. I have felt sick and am constantly coughing up stuff that i have no idea where its coming from with no runny nose. My tonels are inflamed and all. Which, i had no sign of being sick before hand. I just know i woke up after the first night with so much gunk in my throat i nearly choked. I think the place needs to be thoroughly checked for mold.

This places is very old … tolilet didn’t flushed and the cleaning was horrible but can see the dust everywhere

Very friendly staff and they let you have your pets there

Everything was good

Very friendly staff

The staff was very friendly

I killed about 10 cockroaches during my 4 days there. My key card, despite keeping it in my back pocket away from all magnetic devices or my phone, deactivated multiple times a day. There were clearly permanent guests in the room below me dealing drugs out of their room. They were also working on cars in the parking lot at all hours. The room smelled pretty bad and the bedding was badly burned in places. Not a great experience.

The stay was very comfortable

Dog poop needed to be picked up

Property has roaches. Not pleasant.

The room was dirty roaches in the refrigerator

my door wouldn’t close all the way

Very nice front desk person during the day (wish I asked her name - she was worth the stay) . Rude front desk person worked in the evening.

N/A

Property was old and room smelled.

Close to restaurants and thruway but there were teenagers roaming around hotel at 11pm and hookers in and out. Felt unsafe.

I can't rate the property as I didn't get to check in because of issues with Expedia.com

Comfortable stay. Room was clean. Bathroom could use a makeover. Breakfast options were fair. Staff was friendly and professional.

Exactly as advertised

Price was right and clean

The guy at the front desk is this hotels only redeeming quality. He had a great personality, was upbeat and helpful. The room had dirty floors and couch, a broken lock and the toilet wasnt even seated to the floor. We left almost as soon as we checked in.

Nice pool

The room we stayed in could of been alot cleaner

We had reserved 2 queen beds smoking room. They gave us king smoking because they didnt have what we reserved. Charged us a $100.00 incendental fee which we were not told till we got there on a non refundable room. We had no ashtrays for a smoking room light bulb was missing smoke detector was taken off the ceiling and shoved in the dresser. No hair dryer no phone water pressure was VERY WEAK. HEAT AND AIR UNIT FALLING APART. TOILET CONSTANTLY RAN. THIS ROOM TOTALLY SUCKED !!!! WE ENDED UP LEAVING A DAY EARLY .TRASH WAS PILEING UP OUTSIDE BY THE STAIRS. THIS PLACE IS A DISGRACE TO ALL CHOICE HOTELS AND WILL BE AFRAID TO STAY ELSEWHERE FEARING IT WILL BE THE SAME WAY IT IS A FIRE HAZZARD. Paid $100.00 for that fee incase of damages BUT THE DAMAGES WERE ALREADY DONE BEFORE WE GOT THERE I BETTER GET MY MONEY BACK.

The room was a good size, lots of space, but not very clean, especially the bathroom. The toilet was broken and overflowed. They sent someone to fix it, but the fix did not work. Also, I had to go back to the front desk to tell them to clean up the mess that was caused in the bathroom from the broken toilet. There were also cockroaches in the bathroom.

To me there is no other place to stay. Andrea and staff are so great. You need something all you have to do is ask. The breakfast is also great and I try never to miss it. I got there from driving for 7 hrs. and they were full but Andrea got me in a room right away. If you need a place this is it.

Like: The staff was friendly, professional, and helpful. Dislike: The toilet flusher would stick & one towel rod was visibly broken (not repaired).

Clean but the room was very cold no heat at all

Cost efficient and convenient $100.00 refundable deposited for possible damage? Phone out of order but wasn’t a problem. Missing smoke detector and kitchen ceiling light not clipped into brackets on both ends, looks to be falling at the bathroom end. Minor discrepancies

They stay was not worth it, someone above me was stepping loudly and was talking over my tv.

Staff needs make sure room is clean before renting it out

It was a nice room somewhat similar to a studio apartment it was very cozy to have a fridge and counter space to eat at I will book again

The staff was very welcoming and friendly. The pool was great! Very clean and clear water, perfect temperature. A great way to relax after a long trip.

I was a good stay

Roaches

The bed sheets were dirty with either pet hairs or other grey hairs made me cringe. the pillows had trash in them and cigarette holes or other. The room was a nonsmoking room - however it reeked the smell of it. There were dead roaches and live ones too. the mattress moved and more dead bugs, dirt and hairs behind the headboard. Bathroom toilet floor dirty...absolutely disgusting!! The pictures must be super edited to look ok, however these rooms are run down... The worst stay ever - highly overpriced motel!

The air conditioner was sounded like a train. I couldn't sleep. The room needed updating.

My daughter and her family were disrespected by your staff. She called to report issues with the room and your night desk clerk did go to the room. When asked what she wanted him to do about it, she asked for bug spray. He replied that was for custodial and he didn't have access. My daughter is pregnant, traveling to send her son to AIT at Ft. Gordon, so that meant we would be visiting at another time, but because of the service and said clerk requesting her to leave. Not even addressing her, but 2 teenagers, I would NOT recommend this establishment to my dog!

Loved it all had a blast

First night room had big hole in floor covered with tape. Floors did not appear clean

No shower curtain when i arrived. They say they replace towels every three days but i was there for 4 days and no cleaning service at all. Receptionists were nice and helpful though.

I didn't like the room they gave me because it was under the stairs with zero view. Other than that... good experience

Great! No complaints

I like the hotel’s proximity to the Waffle House. They did offer breakfast from 5am-9am but I missed it every morning. I did not like the noisy refrigerator and bathroom vent. The property manager was very kind, sincere and nice. I did like that the property was patrolled regularly by law enforcement.

Check in was good. Guy at the front desk was nice. The room was very dirty. It was not cleaned before we got the keys. When it was time for bed we noticed blood stains on the comforter and sheets. They did not have anymore blankets. If it had not been midnight already we would have left and went somewhere else. There was hair and trash in the floors. There was cigarette ashes on the corner of the bed so clearly they did not chamge the sheets. The floor was so sticky we couldnt take our shoes off. The bathroom was just a dirty. It felt like you were going to fall through the shower floor. The appliances were super rusty and somewhat clean. We complained to the front desk only to hear them say well sorry to hear that. I would like whoever needs to see pictures to contact me for them. We will never stay at this chain of hotels again. This was by far the worst hotel experience myself and my wife have ever had.

Very nice economical place

the people was good the cleaness was not that good had bugs crawling on the counters at night and in the bathroom

Staff were very friendly and the room was clean. Plenty of counter space in the partial kitchenette which was much appreciated by our family.

For a non-smoking room, the room smelled a lot like cigar

A

Even though I forgot her name, the desk clerk (an African-American woman whose name I think is Philis) who was there when I checked in and out was so very friendly and helpful. My trip there will always be remembered all because of her, and I hope her supervisor finds out. To her, I say, "THANK YOU!!!"

We booked a non-smoking room and were given a smoking room, that had dirty sheets and stink bugs all over the walls.