Homewood Suites by Hilton Augusta

Superb

Room were clean

Exceptional

I booked a single bedroom and end up with double beds. Then on top of that we find out that the toilet wouldn’t flush so we has to get a plumber. There was some stains on the blanket in one of the beds.

I booked a single bedroom and end up with double beds. Then on top of that we find out that the toilet wouldn’t flush so we has to get a plumber. There was some stains on the blanket in one of the beds.

room clean and great service

room clean and great service

Property is nice but the breakfast is horrible. I stayed at this location in July and August due to surgery. The breakfast need to be better.

Exceptional

Construction going on right above my room. Extremely loud preventing me from getting work done. Employees at the front desk could care less.

I learned on the day of my arrival that my suite was not available due to construction/flooding. No one contacted me to notify me that I would have no accommodations upon my late arrival. Thankfully, a Hilton reservation agent found something at a different property. I had to pay double because they didn’t have the 2 bedroom suite, but it was a place to sleep for the nights we needed.

I learned on the day of my arrival that my suite was not available due to construction/flooding. No one contacted me to notify me that I would have no accommodations upon my late arrival. Thankfully, a Hilton reservation agent found something at a different property. I had to pay double because they didn’t have the 2 bedroom suite, but it was a place to sleep for the nights we needed.

Property did not notify guests beforehand that noisy renovations would occur in the AM, property did not notify that TV stations were scrambled and had been that way for a long time would have not stayed there

Property did not notify guests beforehand that noisy renovations would occur in the AM, property did not notify that TV stations were scrambled and had been that way for a long time would have not stayed there

We reserved a 2 bdrm suite with a King and 2 queens and 2 full bathrooms. Our group had 4 adults. We were placed on a floor being renovated. One of our bathrooms was missing a shower curtain rod & curtain so no bathing in that bathroom. No other rooms were available so we all had to shower in one bathroom and that shower leaked through the doors badly. Plaster was on the floor. The light fixture above the dining table was not installed and was just wires. Shampoo, conditioner, soap dispensers were resting in the floor. The handle on the entry door was installed upside down . Poor experience and we were also told since we booked through Expedia, they could do nothing for us. BEWARE of this hotel.

We reserved a 2 bdrm suite with a King and 2 queens and 2 full bathrooms. Our group had 4 adults. We were placed on a floor being renovated. One of our bathrooms was missing a shower curtain rod & curtain so no bathing in that bathroom. No other rooms were available so we all had to shower in one bathroom and that shower leaked through the doors badly. Plaster was on the floor. The light fixture above the dining table was not installed and was just wires. Shampoo, conditioner, soap dispensers were resting in the floor. The handle on the entry door was installed upside down . Poor experience and we were also told since we booked through Expedia, they could do nothing for us. BEWARE of this hotel.

Superb

The property did not have my reservation and didn’t offer to help with getting me and family a room

Easy check- in. The staff worked well together the next day. Check-out at 12 pm really helped us. The smell of our room m was not pleasant and the front desk didn’t have anything to help with that.

Easy check- in. The staff worked well together the next day. Check-out at 12 pm really helped us. The smell of our room m was not pleasant and the front desk didn’t have anything to help with that.

Everything Nothing

Everything Nothing

Fast, easy check-in. Clean, well appointed room. Great amenities and friendly, professional staff.

Fast, easy check-in. Clean, well appointed room. Great amenities and friendly, professional staff.

The property did not have my reservation and didn’t offer to help with getting me and family a room

yes

yes

The staff The time it took elevator and also the smell of the rooms

The staff The time it took elevator and also the smell of the rooms

The staff were very friendly and accommodating. The 2-bedroom was very roomy and fit our needs.

The staff were very friendly and accommodating. The 2-bedroom was very roomy and fit our needs.

Exceptional

Superb

The night shift receptionist Donna was exceptional. She provided great customer service and with a smile. The rooms were nice, spacious and clean. Every staff member greeted us with a smile. I understand that hospitality can be challenging and stressful. But hospitality is centered around customer service and the customer service I received this particular evening from Ms. Lynn was horrible. From the time I walked in to check in, I was greeted with an attitude. Later that evening my guest arrived and asked about complimentary waters. I went to the front desk and inquired about the waters that were displayed behind the desk. She stated that they were for members only. After letting my guest know what was said, he went downstairs himself because he's a Hilton member. She stated to him that the room had to be in his name, which it wasn't. She was rude to him as well. She didn't make me or my guest feel welcomed at all. She made us feel like we were a bother. The room we had was pretty good but the guest that were across from us was apparently having a party and for a long time we heard talking outside our door, doors slamming and the scent of marijuana in the hallway and the elevator.

I understand that hospitality can be challenging and stressful. But hospitality is centered around customer service and the customer service I received this particular evening from Ms. Lynn was horrible. From the time I walked in to check in, I was greeted with an attitude. Later that evening my guest arrived and asked about complimentary waters. I went to the front desk and inquired about the waters that were displayed behind the desk. She stated that they were for members only. After letting my guest know what was said, he went downstairs himself because he's a Hilton member. She stated to him that the room had to be in his name, which it wasn't. She was rude to him as well. She didn't make me or my guest feel welcomed at all. She made us feel like we were a bother. The room we had was pretty good but the guest that were across from us was apparently having a party and for a long time we heard talking outside our door, doors slamming and the scent of marijuana in the hallway and the elevator.

No

everything

everything

the best going today

the best going today

Ithey wouldn’t accommodate me.. Everything

While I’ll applaud their efforts for having a happy hour that allows you to access to free beers and wine, for food the option was boiled hotdog that were of poor quality andnot even fully cooked.

While I’ll applaud their efforts for having a happy hour that allows you to access to free beers and wine, for food the option was boiled hotdog that were of poor quality andnot even fully cooked.

Breakfast was hot every morning so that was nice Nothing! Everything was fabulous! The staff was so friendly!

The property was convenient and check in was easy but our room was a little run down and the floor was dirty. Could use some upgrades

The property was convenient and check in was easy but our room was a little run down and the floor was dirty. Could use some upgrades

The fact that we were assigned to a room we did not reserve. The front desk didn't let us know they overlooked until we got to our room and called the front desk to complain.

It was pretty old and in need of an update. It seems that people who live there come to the pool. It overall was not worth the price. Changed my opinion of homewood suites.

It was pretty old and in need of an update. It seems that people who live there come to the pool. It overall was not worth the price. Changed my opinion of homewood suites.

The breakfast was awesome. The staff and the room temperature!

The room was very misleading. Looked nothing like the pictures and was dirty. Also was no where near an 8.4 star like the reviews said. Also the staff came into our room at 9am while we were still sleeping.

Nothing

Overall god experience and large rooms . Enjoyed the stay.

Overall god experience and large rooms . Enjoyed the stay.

Bed was very firm but ok

clean room

clean room

Rooms are very big amd great for families, however, kids will be kids and they were rude about it. Rooms are alittle outdated.

Rooms are very big amd great for families, however, kids will be kids and they were rude about it. Rooms are alittle outdated.

They attempted to cancel my stay as “they could not accommodate me” this was not explained until I was almost to my destination. I was then told they could then again that they couldn’t upon arrival. When I inquired about a refund after finding a hotel that was sure they could accommodate me, they attempted to deny the refund request. To make matters worst the front desk staff attempted to lie on me. Don’t waste your time or money!

They attempted to cancel my stay as “they could not accommodate me” this was not explained until I was almost to my destination. I was then told they could then again that they couldn’t upon arrival. When I inquired about a refund after finding a hotel that was sure they could accommodate me, they attempted to deny the refund request. To make matters worst the front desk staff attempted to lie on me. Don’t waste your time or money!

Everything was nice and clean. The breakfast area wasn't fully functional due to a broken waffle maker and broken waffle batter pourer. Other than that, it was a great place to stay.

Everything was nice and clean. The breakfast area wasn't fully functional due to a broken waffle maker and broken waffle batter pourer. Other than that, it was a great place to stay.

This is not a super big deal but I wish the air conditioner would cool the room off better

I've been working in this town for awhile and it's been by far the best motel I've been in

I've been working in this town for awhile and it's been by far the best motel I've been in

As soon as you get off the elevator on the second floor a terrible smell hits your nose. Our room smell so bad we had to get an air freshener just deal with it for the one night we were there.

As soon as you get off the elevator on the second floor a terrible smell hits your nose. Our room smell so bad we had to get an air freshener just deal with it for the one night we were there.

Outdated and the room smelled funny.

Staff breakfast

A/C was on point. It worked great. Overall visit was fine. I needed a place to stay and this worked.

A/C was on point. It worked great. Overall visit was fine. I needed a place to stay and this worked.

That the bed was hard and I couldn't get to comfortable in it

Husband bitten by bed bugs, room outdated, furniture had broken legs, overpriced

Husband bitten by bed bugs, room outdated, furniture had broken legs, overpriced

Good stay

Good stay

It was a great location.

It was a great location.

Not like it used to be by far

Not like it used to be by far

Tiera at the front desk was wonderful to work with. When she found out we were in town for my husband’s heart surgery, she made sure we got the medical discount. She even checked in during the day. She is definitely a great asset to this organization.

Tiera at the front desk was wonderful to work with. When she found out we were in town for my husband’s heart surgery, she made sure we got the medical discount. She even checked in during the day. She is definitely a great asset to this organization.

Staff was fine. Free breakfast = 3 out of 5. Room wasn't in great shape, needs some rehab. Pretty brutal having room across from super noisy ice machine and staff using it in the wee hours; woke me every time. Liked the separate bedroom.

Staff was fine. Free breakfast = 3 out of 5. Room wasn't in great shape, needs some rehab. Pretty brutal having room across from super noisy ice machine and staff using it in the wee hours; woke me every time. Liked the separate bedroom.

Clean room. Breakfast was good some days. They need a wider variety of food! Staff friendly and courteous. I have stayed at this hotel every time I visit family! I’ll be back.

Clean room. Breakfast was good some days. They need a wider variety of food! Staff friendly and courteous. I have stayed at this hotel every time I visit family! I’ll be back.

Good experience overall and would recommend the hotel to others.

Good experience overall and would recommend the hotel to others.

This hotel is old. The bathtub was gross and had stains on the handle, there were scratches on the shower walls! Carpet buckled. Dog hotels are fine, but should be restricted to a certain floor.

This hotel is old. The bathtub was gross and had stains on the handle, there were scratches on the shower walls! Carpet buckled. Dog hotels are fine, but should be restricted to a certain floor.

This was an amazing place, so much space with the extra living room and kitchen, just perfect.

This was an amazing place, so much space with the extra living room and kitchen, just perfect.

great stay. very clean

great stay. very clean

Outdoor pool was closed for repairs. And night cleaning staff left dishes and trash in thr hallways. Other than that it was fantastic.

Outdoor pool was closed for repairs. And night cleaning staff left dishes and trash in thr hallways. Other than that it was fantastic.

The staff and location were grear.

The staff and location were grear.

Everything was great!

Everything was great!

A dog pound. When getting off the elevator and tracking to our room, we were inundated by incessant dog barking echoing throughout the hallway. We were horrified as we got closer and closer to our room to find out it was louder and louder and coming from the room next door to us. Went on for 30 minutes, so we left the hotel and went somewhere else. Had to give up our 2 bedroom suite we booked in advance. Poor business decisions being made at Hiltons - letting $150 rooms run off $250 rooms. All to be dog inclusive now? I am done with Hiltons.

A dog pound. When getting off the elevator and tracking to our room, we were inundated by incessant dog barking echoing throughout the hallway. We were horrified as we got closer and closer to our room to find out it was louder and louder and coming from the room next door to us. Went on for 30 minutes, so we left the hotel and went somewhere else. Had to give up our 2 bedroom suite we booked in advance. Poor business decisions being made at Hiltons - letting $150 rooms run off $250 rooms. All to be dog inclusive now? I am done with Hiltons.

No pool! Security was abig issue. Very dirty

No pool! Security was abig issue. Very dirty

Nice , clean , roomy , nice location, quiet.

Nice , clean , roomy , nice location, quiet.

Very nice although older motel. Off the main street so it was quite. Room was very clean and the suite was extremely large and comfortable.

Very nice although older motel. Off the main street so it was quite. Room was very clean and the suite was extremely large and comfortable.

I can't think of anything "unique" but it was a pleasant stay and the hot breakfast is always good. The location is convenient to shopping and restaurants.

I can't think of anything "unique" but it was a pleasant stay and the hot breakfast is always good. The location is convenient to shopping and restaurants.

Its clean and comfortable

Its clean and comfortable

The property was well kept and looked nice. The Lobby are was very inviting.

The property was well kept and looked nice. The Lobby are was very inviting.

Hotel was cleaning and comfortable. Room waa excellent. The front desk staff was amazing the whole weekend! I will definitely stay again. Only thing was pool wasbt ready, but didnt ruin the trip.

Hotel was cleaning and comfortable. Room waa excellent. The front desk staff was amazing the whole weekend! I will definitely stay again. Only thing was pool wasbt ready, but didnt ruin the trip.

Room wasn’t clean. Food was in the refrigerator, kitchen flooring needed repair, sofa badly stained, very dusty.

Room wasn’t clean. Food was in the refrigerator, kitchen flooring needed repair, sofa badly stained, very dusty.

Not completely clean, under sofa bed was not cleaned. Not a big deal though. We were supposed to have a king bed but it was not available so we received 2 full size beds. Again, not a big deal but it was not what I booked. Overall great experience. :-)

Not completely clean, under sofa bed was not cleaned. Not a big deal though. We were supposed to have a king bed but it was not available so we received 2 full size beds. Again, not a big deal but it was not what I booked. Overall great experience. :-)

Easy access. Restaurants nearby. Very helpful staff

Easy access. Restaurants nearby. Very helpful staff

The bed was uncomfortable and old. The dining room chair were mix match and the living room chair was dirty.

The bed was uncomfortable and old. The dining room chair were mix match and the living room chair was dirty.

Spacious, clean and quiet, everything we needed.

Spacious, clean and quiet, everything we needed.

Nice friendly atmosphere. Rooms nice and clean. Staff very friendly and helpful.

Nice friendly atmosphere. Rooms nice and clean. Staff very friendly and helpful.

Suites only hotel.. Very Spacious.. Wonderful for those who want to stay in!!!

Suites only hotel.. Very Spacious.. Wonderful for those who want to stay in!!!

From the time we entered the lobby ALL of the staff were friendly and helpful! Will definitely be back!

From the time we entered the lobby ALL of the staff were friendly and helpful! Will definitely be back!

It was just off the Interstate, but it was quiet and very clean.

It was just off the Interstate, but it was quiet and very clean.

The staff was very accommodating even though the Hotel experienced a leak and my first room had a refrigerator motor going bad. Everything was well taken care of and in a very timely manner. Great stay in spite of the leak and repair issues.

The staff was very accommodating even though the Hotel experienced a leak and my first room had a refrigerator motor going bad. Everything was well taken care of and in a very timely manner. Great stay in spite of the leak and repair issues.

The property needs renovation, very run down and not well maintained.

The property needs renovation, very run down and not well maintained.

Nice, clean accommodations and great customer service.

Nice, clean accommodations and great customer service.

We were never informed about the breakfast. Didn’t even know they had one. As we were loading our car we saw it.

We were never informed about the breakfast. Didn’t even know they had one. As we were loading our car we saw it.

Great price and property

Great price and property

Great clean great communication anything I needed was done

Great clean great communication anything I needed was done

chose this hotel because of the kitchenette. clean and comfortable

chose this hotel because of the kitchenette. clean and comfortable

Our room was not available when we arrived. They advised expedia over booked and we had to take double beds my dad didnt have handicap shower and no push button entry for doors entry hotel pool closed due to leak and shortage in chlorine ... stinky rooms and ceiling leaks not clean at all. Terrible customer day service ... we need a fefund. Please call or email on what can be done to compinsate. Take off website as handicap accessible because its not ... we had to move chairs in lobby for wheelchair ...

Our room was not available when we arrived. They advised expedia over booked and we had to take double beds my dad didnt have handicap shower and no push button entry for doors entry hotel pool closed due to leak and shortage in chlorine ... stinky rooms and ceiling leaks not clean at all. Terrible customer day service ... we need a fefund. Please call or email on what can be done to compinsate. Take off website as handicap accessible because its not ... we had to move chairs in lobby for wheelchair ...

Cleanliness of the room was no so pleasant. My sons socks was full of someone else’s hair. Reported this to the front desk, they advised someone would be there the next morning to clean the room. We’re still waiting and we’ve checked out, no one ever came to clean the room.

Cleanliness of the room was no so pleasant. My sons socks was full of someone else’s hair. Reported this to the front desk, they advised someone would be there the next morning to clean the room. We’re still waiting and we’ve checked out, no one ever came to clean the room.

Expedia cancelled my reservation on the day I showed up for my room. This was news to me as the app had me booked and I paid for it but when I arrived with my wife and two small children we had no place to stay and were 4 hours away from or home. Thanks Expedia I will never use you again and I will tell everyone I know not to use you either.

Expedia cancelled my reservation on the day I showed up for my room. This was news to me as the app had me booked and I paid for it but when I arrived with my wife and two small children we had no place to stay and were 4 hours away from or home. Thanks Expedia I will never use you again and I will tell everyone I know not to use you either.

Very nice staff, just wish the pool had been available. Hot breakfast was much appreciated

Very nice staff, just wish the pool had been available. Hot breakfast was much appreciated

The plug outlets in the bathroom didn't work. They had roaches. The pool was closed and the guest laundry was out if service. It really was disappointing!

The plug outlets in the bathroom didn't work. They had roaches. The pool was closed and the guest laundry was out if service. It really was disappointing!

I did like the security at the hotel. Breakfast was good maybe two choices on eggs

I did like the security at the hotel. Breakfast was good maybe two choices on eggs

Midnight ( guy ) front desk clerk was terrible in trying to fix my reservation problem.

Midnight ( guy ) front desk clerk was terrible in trying to fix my reservation problem.

Charged for a smoking fee when i or no one else did not smoke in the room at all.

Charged for a smoking fee when i or no one else did not smoke in the room at all.

The desk guy was amazing and friendly...but he said breakfast was at 7 am...the unfriendly lady making the bags said 730...we went down at literally 725 and the bags were out..I asked if we could grab one.....attitude....wow...attitude...

The desk guy was amazing and friendly...but he said breakfast was at 7 am...the unfriendly lady making the bags said 730...we went down at literally 725 and the bags were out..I asked if we could grab one.....attitude....wow...attitude...

Loved the room, friendly staff. Only negative was they didn’t provide daily housekeeping-had to ask for new towels and sheets, and change the sheets myself. Other than that loved it.

Loved the room, friendly staff. Only negative was they didn’t provide daily housekeeping-had to ask for new towels and sheets, and change the sheets myself. Other than that loved it.

This hotel was absolutely disgusting! I do want to say the front desk staff were all very nice. Floors were sticky, bathroom had sticky stains and pubic hairs stuck all over the walls, showers, doors. Used pregnancy test found in sleeper sofa. Bedding was from previous people. The kitchen floor was not swept. Mold in the ceiling. So much caked on dust in all the vents. Huge hair balls on the rugs.

This hotel was absolutely disgusting! I do want to say the front desk staff were all very nice. Floors were sticky, bathroom had sticky stains and pubic hairs stuck all over the walls, showers, doors. Used pregnancy test found in sleeper sofa. Bedding was from previous people. The kitchen floor was not swept. Mold in the ceiling. So much caked on dust in all the vents. Huge hair balls on the rugs.

Receptionist was great, everyone needed her work ethics.

Receptionist was great, everyone needed her work ethics.

The stay was nice the staff were great

The stay was nice the staff were great

Great service

Great service

Front desk staff was very friendly. Room suited my family's needs perfectly. Location was great for evrywhere we traveled in Augusta.

Front desk staff was very friendly. Room suited my family's needs perfectly. Location was great for evrywhere we traveled in Augusta.

Even though small in size it had everything that was necessary for comfort. Breakfast and the evening meal were Excellent. All staff nembers were always pleasant and ready to help. It actually exceeded my expectations.

Even though small in size it had everything that was necessary for comfort. Breakfast and the evening meal were Excellent. All staff nembers were always pleasant and ready to help. It actually exceeded my expectations.

Everything about the room was great and offered more than i needed, only thing was that their computers kept charging me a cancellation fee and free per night even though i although paid thru the app. However the staff always helped me and eventually took care of the situation

Everything about the room was great and offered more than i needed, only thing was that their computers kept charging me a cancellation fee and free per night even though i although paid thru the app. However the staff always helped me and eventually took care of the situation

There for the Masters. Staff was exceptionally friendly and helpful. We used the shuttle to and from the course and the driver was very experienced and a pleasure. Our next visit will include this same hotel.

There for the Masters. Staff was exceptionally friendly and helpful. We used the shuttle to and from the course and the driver was very experienced and a pleasure. Our next visit will include this same hotel.

Excellent customer service and excellent complimentary breakfast

Excellent customer service and excellent complimentary breakfast

The hotel seems updated, but it’s like a mask over a mess. We had some yucky looking “repaired” water damage. Upon entering the room, it smelled pretty bad, and my allergies went nuts. Possibly mold? Idk. I requested a rollaway bed prior to checking in, never got it....so one person was without a bed. The bedding for the sofa bed was dirty. I requested more bedding and a replacement new set and was told the worker on site had no access to the linens. We ended up literally sleeping in our coats. Totally unacceptable. The dishes in the cabinets were also dirty. Great location....but that’s the best the hotel had going for it. We were in town for a funeral and this made the experience that much worse. The staff we spoke to were polite but unable to help with the issues.

The hotel seems updated, but it’s like a mask over a mess. We had some yucky looking “repaired” water damage. Upon entering the room, it smelled pretty bad, and my allergies went nuts. Possibly mold? Idk. I requested a rollaway bed prior to checking in, never got it....so one person was without a bed. The bedding for the sofa bed was dirty. I requested more bedding and a replacement new set and was told the worker on site had no access to the linens. We ended up literally sleeping in our coats. Totally unacceptable. The dishes in the cabinets were also dirty. Great location....but that’s the best the hotel had going for it. We were in town for a funeral and this made the experience that much worse. The staff we spoke to were polite but unable to help with the issues.

Everything was nice except the front desk clerk. She refused to give us a zero balance receipt. I always stay at Hilton properties, and she claims Hilton’s policy is that customers must go online to print a zero balance receipt. I travel 4-5 times per month, and I’ve never had this problem in over 10 years.

Everything was nice except the front desk clerk. She refused to give us a zero balance receipt. I always stay at Hilton properties, and she claims Hilton’s policy is that customers must go online to print a zero balance receipt. I travel 4-5 times per month, and I’ve never had this problem in over 10 years.

Great rooms!

Great rooms!

Staff was top-notch and very friendly. The rooms are a bit worn...looking ready for a renovation.

Staff was top-notch and very friendly. The rooms are a bit worn...looking ready for a renovation.

It was nice. .

It was nice. .

One of the secretaries cancelled my stay through hotels.com. They tried to charge me full price for both rooms. Although I only had money to cover the original charge. The 2 suites that I reserved were on 2 separate floors. They did make up for their mistake by not charging me full price for one room. But I think that is because they didn't want report they canceled my hotels.com . But I just thought it was sleazy for them try to put one past me. The hotel was clean and polite staff. Comfortable beds.

One of the secretaries cancelled my stay through hotels.com. They tried to charge me full price for both rooms. Although I only had money to cover the original charge. The 2 suites that I reserved were on 2 separate floors. They did make up for their mistake by not charging me full price for one room. But I think that is because they didn't want report they canceled my hotels.com . But I just thought it was sleazy for them try to put one past me. The hotel was clean and polite staff. Comfortable beds.

The kitchen wasn’t clean at all. Sticky stuff on the floor. Sticky stuff in the refrigerator and on the side of the dishwasher. Pretty gross. The bathrooms looked clean and the beds were comfortable. I would stay again however.

The kitchen wasn’t clean at all. Sticky stuff on the floor. Sticky stuff in the refrigerator and on the side of the dishwasher. Pretty gross. The bathrooms looked clean and the beds were comfortable. I would stay again however.

It was perfect for a nice getaway to relax. The staff was friendly and accommodating.

It was perfect for a nice getaway to relax. The staff was friendly and accommodating.

I misdplaced my card, I had to checkout from another hotel due to bad conditions. I stepped in your hotel and was greeted with a beautiful smile and great atmosphere. The ladies took great care of me. The entire staff from that night to breakfast the next morning was outstanding. Never knew the hotel was there back in the corner. Will let everyone know about it.

I misdplaced my card, I had to checkout from another hotel due to bad conditions. I stepped in your hotel and was greeted with a beautiful smile and great atmosphere. The ladies took great care of me. The entire staff from that night to breakfast the next morning was outstanding. Never knew the hotel was there back in the corner. Will let everyone know about it.

Nice facility near attractions. Room was clean and well stocked with towels, etc.

Nice facility near attractions. Room was clean and well stocked with towels, etc.

Will stay there every time I come to town.

Will stay there every time I come to town.

Requested handicap room didn't receive. We will not stay at this hotel again.

Requested handicap room didn't receive. We will not stay at this hotel again.

Nice and clean hotel. Staff was very friendly and courteous.

Nice and clean hotel. Staff was very friendly and courteous.

Where do I start... had problems with checking in because my room that I booked 2months in advanced wasn’t available had to come back about 3 hrs later so they could fix the problem... the pool was closed ( big disappointment)... I had the 2 bedroom suite...the AC wasn’t working properly so the living room area was hot hot hot even though the 2 rooms had ceiling fans it was hot but somewhat durable

Where do I start... had problems with checking in because my room that I booked 2months in advanced wasn’t available had to come back about 3 hrs later so they could fix the problem... the pool was closed ( big disappointment)... I had the 2 bedroom suite...the AC wasn’t working properly so the living room area was hot hot hot even though the 2 rooms had ceiling fans it was hot but somewhat durable

Housekeeping on came the 1st day of 4 day stay. Pool closed for construction as was front entrance. Difficult to carry luggage to room no elevator close or luggage racks.

Housekeeping on came the 1st day of 4 day stay. Pool closed for construction as was front entrance. Difficult to carry luggage to room no elevator close or luggage racks.

Great room and location but I was extremely disappointed in the staff

Great room and location but I was extremely disappointed in the staff

The staff went above and beyond to make us feel welcome and accommodate our needs. The pool was closed one day for construction. The breakfast was ok but lacking for a “full breakfast.”

The staff went above and beyond to make us feel welcome and accommodate our needs. The pool was closed one day for construction. The breakfast was ok but lacking for a “full breakfast.”

Overall hotel was good! Breakfast was not good so don’t book based on a free breakfast.

Overall hotel was good! Breakfast was not good so don’t book based on a free breakfast.

Nice location, great staff

Nice location, great staff

Everything went great at the hotel!!! Only stayed one night but it was convenient and comfortable!!

Everything went great at the hotel!!! Only stayed one night but it was convenient and comfortable!!

helpful staff

helpful staff

the people working there were great

the people working there were great

Nice and accesible. Clean

Some of my belongings went missing, the hotel of course doesn't have a clue as to what happened to them. All though they were the only ones with access

It was a good stay! I enjoyed the breakfast, people in family enjoyed the gym and pool. Overall, we had a great experience!

Staff was very helpful and very friendly. Like the way the rooms were set up!

The lobby is very small and the doors to the entrance didn't open automatically which is not accessible to people with disabilities.

lobby was very nice, comforting and welcoming, as were staff, and plugged tub drain was fixed immediately and cheerfully.