Holiday Inn Express Augusta Downtown by IHG

The hotel was clean and newly remodeled, and when an issue with the toilet flushing arose, it was fixed immediately. The staff was very helpful and provided a toiletry item when I left it at home. The bed was a little creaky, but very comfortable. I would absolutely stay here again.

Nice place

Comfortable rooms but not a new property. The room was clean but lacked a carpets. Ammenities are decent. I had some small issues with my room and had some noise issues during one of the nights. Great breakfast and comfortable beds.

It is a good place to stay in Augusta. Very welcoming staff, nice breakfast, good location

Very good

If you’re used to IHG properties, then this is fine however, I find their Wi-Fi difficult to access

Parking was great. Convenient location

Nice all around place to stay. Well worth the price and the breakfast bar was really good.

Good

Beds, location, nice staff The bath tub was old and dingy

Staff was nice, free breakfast and WiFi, comfortable beds The bath tub was old and dingy, curtain in room was broken and would not roll up, there was a big gap at the bottom of the room door.

Good location. Staff were friendly.

Special Kudos to the breakfast staff. She was amazing, pleasant attitude, welcoming and kept everything fresh and clean.

Superb

Everything good breakfast ok only one person at breakfast. Clean little noisy we were on top floor and rooms must not have sound proof at all could hear every little thing. That’s only complaint

I only booked this hotel because they offered FULL Breakfast that included Bacon as shown in their description. When we went to Breakfast, there was no bacon, just sausages, which I don't care for After expressing my disappointment to the kitchen staff, Keisha, she went above and beyond and Cooked some bacon just for us,. This really made my day 😋 Thanks Keisha!! You Rock 💘

The pool was closed the whole time I stayed there, and the elctric blinds didn’t work and I was changed the room

Good size room, comfortable king bed. Choice of hot and cold breakfast’s plentiful. Easy to find in historic area.

Exceptional

Our visit went very well. The only thing that was an issue when we got there was no shuttle service to The Bell Auditorium. 24 hour shuttle service was advertised and was not available so we had to drive. That was the reason I booked this hotel. Make sure all of your amenities are advertised correctly

Our visit went very well. The only thing that was an issue when we got there was no shuttle service to The Bell Auditorium. 24 hour shuttle service was advertised and was not available so we had to drive. That was the reason I booked this hotel. Make sure all of your amenities are advertised correctly

I like room set up cleanliness and hotel accommodations The breakfast could have been better and he pankcake making machine wasn"t working properly.

I like room set up cleanliness and hotel accommodations The breakfast could have been better and he pankcake making machine wasn"t working properly.

Food was fine.

Breakfast was fresh, AC good, staff was great but bathroom was not very clean, very noisy area of downtown with bar close by.

Superb

Check in was easy and the staff were very nice and helpful. Our room was spacious and clean. However, the air conditioner was much louder than normal and the bed had a terrible creaking sound when getting on or off the bed. This made it difficult to get a good nights sleep. Breakfast was good and there was plenty of space in the dining area. The area around the hotel is not the greatest as there is quite a bit of construction happening. Nearby are some good eateries as well as a river walk along the Savanna River.

This place was spotless. I’ve never seen a hotel cleaned so much. Bed was so comfortable and pillows were great. Breakfast was wonderful and plentiful. Ms Dee at check-in was a delight and the kind of person we should all strive to be. Next time in Augusta we will definitely be there.

Exceptional

Overall a good experience at a good hotel

Clean

Convenient to the event that I was going to attend that night. Every thing was good.

Convenient to the event that I was going to attend that night. Every thing was good.

Bed is very comfortable. Room is very clean. A/C is very nice and consistent.

A/C is very nice and consistent.

Breakfast was great, lots of choices, room was very new and modern

It appears to be clean ,I can not make a final decision I did not stay at the hotel The property is unprofessional

The property is unprofessional

Breakfast was little behind , staff was working on it but not keeping up .

Exceptional

Professional and friendly staff. Be patient because there is a plethora of construction near the hotel. We loved the Riverfront event on Saturday.

The breakfast was good, and the rooms were clean and cool.

Very good

Exceptional

Bad

It was very close to a concert we were going to, walking distance. Close to a nice restaurant too, even though the area was very depressed. Looks like the city is revitalizing that area.

The location was good. Happy that the parking lot is gated. Staff was super nice. The bed was noisy.

The bed was noisy.

good

The breakfast was absolutely delicious, and the cooks were definitely making sure there was always hot and fresh food. I appreciate the attention to detail. The staff, especially Ms. Dee, was exceptional. From the minute we walked in until we left, she was phenomenal. She made sure we were taken care of during our entire stay and gave us some information about the city and places within walking distance of the hotel. We're making another visit this summer just to stay in the hotel to see her. We met so many friendly people there. That my stay wasn't longer.

The breakfast was absolutely delicious, and the cooks were definitely making sure there was always hot and fresh food. I appreciate the attention to detail. The staff, especially Ms. Dee, was exceptional. From the minute we walked in until we left, she was phenomenal. She made sure we were taken care of during our entire stay and gave us some information about the city and places within walking distance of the hotel. We're making another visit this summer just to stay in the hotel to see her. We met so many friendly people there. That my stay wasn't longer.

Exceptional

Very clean and nice staff I itched the entire time. I think it was something the sheets was watched in

Very clean and nice staff I itched the entire time. I think it was something the sheets was watched in

Comfortable bed. Nice layout Very friendly staff.

Comfortable bed. Nice layout Very friendly staff.

Room was very clean, the BR was also clean with enough room for all our toiletries. The shower was refreshing and the vent worked so no steamed up mirror. The breakfast had many offerings to a variety of tastes. The selection of teas was perfect, both with and without caffeine. Front desk staff were professional and attentive. The location was very near the Riverwalk and to Nort Augusta.

Everything

Nice and good breakfast

Low toilets no grab bar. Upon entering first room had broken phone and television not working. Staff quickly gave us another room which had no issues.

Room was clean and delivered clerk very helpful.

very good

A/C didnt really reach the whole room. One side was freezing, the other side was hot.

Location and breakfast

I enjoyed the many options for breakfast. The room was dark because the mechanism to open the windows didn’t work. The tub could have been cleaner.

Great location! Easy access to everything. Comfy beds and Breakfast was great too.

Hotel was clean, beds were great, breakfast staff was awesome and accommodating. Front desk staff don’t seem to work together or cohesive. Otherwise great hotel

The hotel itself was pretty clean. In our room there were spots from the previous guest that were not cleaned up and the thermostat in our room needed to be replaced, it literally fell off the wall. The breakfast was disappointing. Most of the business in a 3 block radius are abondoned.

Everything was fine.

N/a

This was a quick walk to the Bell Auditorium and the river walk. The property was clean and quiet and the staff was friendly.

Breakfast/gym re

They failed to recognize me as an IHG rewards member and didn't do anything to correct it when I mentioned it. But the staff did a very good job being courteous to the people having breakfast in the mornings and managed it well. So, one good thing and one bad thing equals an overall "good" review.

They failed to recognize me as an IHG rewards member and didn't do anything to correct it when I mentioned it. But the staff did a very good job being courteous to the people having breakfast in the mornings and managed it well. So, one good thing and one bad thing equals an overall "good" review.

The room was very clean. We loved the Dove soap that was provided, and the staff was very helpful and friendly.

The room was very clean. We loved the Dove soap that was provided, and the staff was very helpful and friendly.

This hotel had the most comfortable bed that I've ever slept in. Very cute decor. The Location was a 15 minutes walk to Bell Auditorium where my concert was located. Also a close walk to the Riverwalk. I will definitely stay here again.

This hotel had the most comfortable bed that I've ever slept in. Very cute decor. The Location was a 15 minutes walk to Bell Auditorium where my concert was located. Also a close walk to the Riverwalk. I will definitely stay here again.

Great experience

Great experience

Locations

Location was perfect for visiting the Georgia War Veterans Nursing Home Shower was not up to par for a handicapped person.

The breakfast and the employee working the food service area amazing He has a great personality and I believe he is a valuable asset to the company The tub was nasty was not cleaned properly

Staff members friendly and room very clean

Staff members friendly and room very clean

The room was very clean & beds super comfy. But what really stood out was the friendly, helpful staff. They treated us like they were welcoming their best friends to their home.

The room was very clean & beds super comfy. But what really stood out was the friendly, helpful staff. They treated us like they were welcoming their best friends to their home.

The property location was very convenient for me. I didn’t like the lodging room provided.

Bed was a little noisy, but only when sitting on it or getting up from it, might have been the box springs.

The only elevator quit working. We were on the 5th floor. Was pit for 4 hours

Very courteous staff. Room was very clean, roomy, and comfortable. I will be staying there again

Very courteous staff. Room was very clean, roomy, and comfortable. I will be staying there again

Breakfast was great both days and the service in the dining area was exceptional. Couldn’t ask for better southern hospitality!!!!

Breakfast was great both days and the service in the dining area was exceptional. Couldn’t ask for better southern hospitality!!!!

Breakfast

We had a wonderful experience this weekend. The staff was very friendly and accommodating. Breakfast was very tasty and the gentleman working the bar was so nice and caring. The room and hotel was very clean. We will definitely stay here again when we are in the area.

We had a wonderful experience this weekend. The staff was very friendly and accommodating. Breakfast was very tasty and the gentleman working the bar was so nice and caring. The room and hotel was very clean. We will definitely stay here again when we are in the area.

People that were on our floor were very loud.

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All of the above. Plus a fair price as well.

All of the above. Plus a fair price as well.

Stay was good hotel not to noisy, breakfast lacked flavor and eggs were artificial. Staff was friendly and helpful

Stay was good hotel not to noisy, breakfast lacked flavor and eggs were artificial. Staff was friendly and helpful

that was just as bad as the first suite....

that was just as bad as the first suite....

All the above

All the above

Breakfast made the stay! Very clean room, passed the white sock test.

Breakfast made the stay! Very clean room, passed the white sock test.

Staff was very nice and friendly. The happy hour was my best time spent. Javonne is very good at her job and friendly. It was a pleasure meeting her.

Staff was very nice and friendly. The happy hour was my best time spent. Javonne is very good at her job and friendly. It was a pleasure meeting her.

3 stars for the room. It was clean and spacious and the staff was very kind during our stay. However, the breakfast was extremely dissapointing. We chose to stay at a Holiday Inn Express specifically for the breakfast, and this one didn't even have milk in the cooler for cereal. The only hot items were hard boiled eggs and sausage patties. No scrambled eggs, and no pancake batter for the automatic pancake maker (but the syrup and chocolate were plentiful). When another guest asked the woman who was setting out food "Is this it?" she replied with "Well there's eggs and sausage." Every time I walked past the kitchen, the woman putting out food was sitting there on her phone and would occasionally come out to walk to the reception desk, then back to the kitchen. We were looking forward to so much more for us and our toddler!

3 stars for the room. It was clean and spacious and the staff was very kind during our stay. However, the breakfast was extremely dissapointing. We chose to stay at a Holiday Inn Express specifically for the breakfast, and this one didn't even have milk in the cooler for cereal. The only hot items were hard boiled eggs and sausage patties. No scrambled eggs, and no pancake batter for the automatic pancake maker (but the syrup and chocolate were plentiful). When another guest asked the woman who was setting out food "Is this it?" she replied with "Well there's eggs and sausage." Every time I walked past the kitchen, the woman putting out food was sitting there on her phone and would occasionally come out to walk to the reception desk, then back to the kitchen. We were looking forward to so much more for us and our toddler!

Excellent room, parking and staff.

Excellent room, parking and staff.

Standard chain hotel with huge comfortable rooms and excellent front desk staff.

Standard chain hotel with huge comfortable rooms and excellent front desk staff.

Room was clean. Front desk staff check in was good at 8:30 pm.

Room was clean. Front desk staff check in was good at 8:30 pm.

Everything was perfect.

Everything was perfect.

None

None

The staff was terrific. The fire alarm had issues during my stay, but the staff handled it well. They were on top of the problem and were extremely apologetic for the disturbance. I was greeted and acknowledged by each staff member I encountered, which made me feel safe as a solo female traveler. I will book again on my next trip.

The staff was terrific. The fire alarm had issues during my stay, but the staff handled it well. They were on top of the problem and were extremely apologetic for the disturbance. I was greeted and acknowledged by each staff member I encountered, which made me feel safe as a solo female traveler. I will book again on my next trip.

Room very spacious and the employees were very friendly

Room very spacious and the employees were very friendly

Room was clean. Staff friendly.

Room was clean. Staff friendly.

The only issue I had was the drainage of the tub and sink

The only issue I had was the drainage of the tub and sink

Good overall, but rooms are very basic.

Good overall, but rooms are very basic.

The floors in the room were really dirty and turned the bottoms of our feet black and there wasn’t good water pressure in the shower. Other than that, it was alright.

The floors in the room were really dirty and turned the bottoms of our feet black and there wasn’t good water pressure in the shower. Other than that, it was alright.

It was ok

It was ok

Awesome

Awesome

Be expected from 3 star hotel. We just had a really bad check in experience and the lack of a black out blind just topped it off.

Be expected from 3 star hotel. We just had a really bad check in experience and the lack of a black out blind just topped it off.

Good

Good

The inside was very clean. Outside needs some help. There was no trashcan in room, just tiny one in bathroom. Lighting is very dim in room and bathroom. No top for ice bucket. One bath towel smelled like body odor. Metal bed frame made horrible noise.

The inside was very clean. Outside needs some help. There was no trashcan in room, just tiny one in bathroom. Lighting is very dim in room and bathroom. No top for ice bucket. One bath towel smelled like body odor. Metal bed frame made horrible noise.

Breakfast was huge bummer they were out of everything but everything else was decent.

Breakfast was huge bummer they were out of everything but everything else was decent.

I arrive and staff was friendly. Checked me in right away. The room was clean. I stayed there for a total of five days. The first two days they did not clean the room I had to tell them after that, then everything was good.

I arrive and staff was friendly. Checked me in right away. The room was clean. I stayed there for a total of five days. The first two days they did not clean the room I had to tell them after that, then everything was good.

The hotel was clean. Very friendly staff.

The hotel was clean. Very friendly staff.

Great place to stay. They were doing some remodeling and we tracked Sheetrock into the room but other than that it was good

Great place to stay. They were doing some remodeling and we tracked Sheetrock into the room but other than that it was good

Family friendly, comfortable, breakfast was wonderful, checkin and checkout options very smooth, nice, upgraded accommodations, upgraded facilities all around. A+++ on everything!!

Family friendly, comfortable, breakfast was wonderful, checkin and checkout options very smooth, nice, upgraded accommodations, upgraded facilities all around. A+++ on everything!!

This hotel was clean, modern and up to date. However our king size bed seemed a little worn. When lying down, a person tended to roll into the middle of the bed. The outside patio area was clean and quiet. It was a great evening for us to sit outdoors.

This hotel was clean, modern and up to date. However our king size bed seemed a little worn. When lying down, a person tended to roll into the middle of the bed. The outside patio area was clean and quiet. It was a great evening for us to sit outdoors.

In general, the property itself is in very good condition. However, the inside of the elevators are quite dark. I suggest that either brighter wall coverings or lights be used in the future.

In general, the property itself is in very good condition. However, the inside of the elevators are quite dark. I suggest that either brighter wall coverings or lights be used in the future.

Na

Na

All of the employees nice and professional. The breakfast crew were extremely friendly and took care of all of our needs. This hotel is on the far end of Broad St, but never felt unsafe and was convenient to walk for events, dining, and shopping.

All of the employees nice and professional. The breakfast crew were extremely friendly and took care of all of our needs. This hotel is on the far end of Broad St, but never felt unsafe and was convenient to walk for events, dining, and shopping.

The hotel is in a pretty good location, convenient to AU and not too far from better shopping. The downtown Augusta area has many vacant storefronts, which is not ideal, but that's not the hotel's fault.

The hotel is in a pretty good location, convenient to AU and not too far from better shopping. The downtown Augusta area has many vacant storefronts, which is not ideal, but that's not the hotel's fault.

Friendly staff.Sheet was stained, chair stained

Friendly staff.Sheet was stained, chair stained

It's updated

It's updated

Ebony and Osha at the front desk are amazing, greetings with a sincere smile, friendly, professional and has exceptional hospitality. My stay along with my families was awesome. Also Haraoce during the hours of serving breakfast has a wonderful personality, full of joy and good laughter… He made our stay one to remember, all the food fresh and hot. Great sense of urgency. All the staff here deserve a raise increase because they go over and beyond to get the job done…. And a Job Well DONE at that!!!! I will recommend all my family and friends visiting to stay here, from my experience. Thank you to all the staff for all your hard work and efforts in making our stay comfortable and welcoming.

Ebony and Osha at the front desk are amazing, greetings with a sincere smile, friendly, professional and has exceptional hospitality. My stay along with my families was awesome. Also Haraoce during the hours of serving breakfast has a wonderful personality, full of joy and good laughter… He made our stay one to remember, all the food fresh and hot. Great sense of urgency. All the staff here deserve a raise increase because they go over and beyond to get the job done…. And a Job Well DONE at that!!!! I will recommend all my family and friends visiting to stay here, from my experience. Thank you to all the staff for all your hard work and efforts in making our stay comfortable and welcoming.

Front desk team is very courteous and professional. Check in was easy. I also liked that the parking is behind a gate for added security. There is a club on the other side of the street but you couldn't hear it any of it from the room. Bed were very comfortable. I definitely recommend this hotel if you are there for a weekend.

Front desk team is very courteous and professional. Check in was easy. I also liked that the parking is behind a gate for added security. There is a club on the other side of the street but you couldn't hear it any of it from the room. Bed were very comfortable. I definitely recommend this hotel if you are there for a weekend.

Very clean and nice.

Very clean and nice.

Place was nice

Place was nice

Very nice place to stay and would recommend to others

Very nice place to stay and would recommend to others

The staff was kind and friendly.

The staff was kind and friendly.

The price was less than what was

The price was less than what was

I've stayed at this hotel before, and I love it each time. I love the continental breakfast and my kids love the pool. I would definitely stay here again.

I've stayed at this hotel before, and I love it each time. I love the continental breakfast and my kids love the pool. I would definitely stay here again.

Was a good place

Was a good place

It was great stay only one hiccup and one empolyee said the pool was closed when it wasnt

It was great stay only one hiccup and one empolyee said the pool was closed when it wasnt

To Whom it may concern; I booked a walk in Shower and didn't received it.May husband us disabled.But survived two night weekend. Mattress was to High.Thank you Mrs M.McCullough.

To Whom it may concern; I booked a walk in Shower and didn't received it.May husband us disabled.But survived two night weekend. Mattress was to High.Thank you Mrs M.McCullough.

First and foremost, I want to extend my heartfelt thanks to Asha Kelly, who was the first person I encountered upon arrival. She went above and beyond to make me feel welcome and supported during a time when I needed some extra assistance. Her kindness, professionalism, and genuine care made a lasting impression on me, and I will never forget her exceptional service. I also want to commend the transportation staff member (whose name I unfortunately didn’t catch) who was always friendly, helpful, and very knowledgeable. His attitude made getting around easier and more enjoyable. My only issue during the stay involved a housekeeping interaction between June 5th and 6th. I had requested a replacement for a malfunctioning shower soap dispenser. The replacement was eventually delivered, but rather than being installed with the other two existing dispensers, it was simply placed on the shower shelf. I tried to communicate (by handing the bottle to the staff member) that I would like it mounted properly like the others, but unfortunately, that request didn’t seem to be understood or acted upon. The staff member chose not to speak to me at all and only motioned what her intentions were. In fact, she placed the bottle right back where she had put it originally and walked out of the room without further communication. Chuckie Ar

First and foremost, I want to extend my heartfelt thanks to Asha Kelly, who was the first person I encountered upon arrival. She went above and beyond to make me feel welcome and supported during a time when I needed some extra assistance. Her kindness, professionalism, and genuine care made a lasting impression on me, and I will never forget her exceptional service. I also want to commend the transportation staff member (whose name I unfortunately didn’t catch) who was always friendly, helpful, and very knowledgeable. His attitude made getting around easier and more enjoyable. My only issue during the stay involved a housekeeping interaction between June 5th and 6th. I had requested a replacement for a malfunctioning shower soap dispenser. The replacement was eventually delivered, but rather than being installed with the other two existing dispensers, it was simply placed on the shower shelf. I tried to communicate (by handing the bottle to the staff member) that I would like it mounted properly like the others, but unfortunately, that request didn’t seem to be understood or acted upon. The staff member chose not to speak to me at all and only motioned what her intentions were. In fact, she placed the bottle right back where she had put it originally and walked out of the room without further communication. Chuckie Ar

Also, the air conditioning unit in the room was incredibly loud if you turned the room down past 73…IN JUNE. I awoke in a nice pool of sweat to the thunderous booms and was about ready to just call it a night and drive two hours back to Atlanta. The staff overall was very nice however and I enjoyed my stay in the city. The hotel…well, another story.

Also, the air conditioning unit in the room was incredibly loud if you turned the room down past 73…IN JUNE. I awoke in a nice pool of sweat to the thunderous booms and was about ready to just call it a night and drive two hours back to Atlanta. The staff overall was very nice however and I enjoyed my stay in the city. The hotel…well, another story.

Very short stay. Seemed nice.

Very short stay. Seemed nice.

It was clean

It was clean

The facility is nice and clean, the staffs are helpful. However, Augusta downtown feels quite deserted in a normal day, even though it’s where all these recommended tourist attractions are, like Riverwalk and the Morris Museum of Art, etc. The biggest complaints I have is the breakfast — the milk they put out (in the refrigerator) had past expiration by one day. The one I opened had visible signs of turning bad. I threw it away, and just had some bacon, sausage and scrambled eggs, and I still ended up having stomach problems and had a couple of runs for the restroom an hour later.

The facility is nice and clean, the staffs are helpful. However, Augusta downtown feels quite deserted in a normal day, even though it’s where all these recommended tourist attractions are, like Riverwalk and the Morris Museum of Art, etc. The biggest complaints I have is the breakfast — the milk they put out (in the refrigerator) had past expiration by one day. The one I opened had visible signs of turning bad. I threw it away, and just had some bacon, sausage and scrambled eggs, and I still ended up having stomach problems and had a couple of runs for the restroom an hour later.

The bbbbbbhhhgg

The bbbbbbhhhgg

Very clean & contemporary room. Internet was not working first day of stay; otherwise, staff was very nice & we enjoyed our time there.

Very clean & contemporary room. Internet was not working first day of stay; otherwise, staff was very nice & we enjoyed our time there.

The pictures on site of breakfast are a bit misleading. Was no Yogurt in cooler. Fruit was apples only. Just average and had higher expectations after seeing photos.

The pictures on site of breakfast are a bit misleading. Was no Yogurt in cooler. Fruit was apples only. Just average and had higher expectations after seeing photos.

The front desk employees, as well as the lady in charge of the breakfasts, were very polite and always carried a smile on their faces. Oh, the room was clean and exactly what we requested.

The front desk employees, as well as the lady in charge of the breakfasts, were very polite and always carried a smile on their faces. Oh, the room was clean and exactly what we requested.

Staff was really nice

Staff was really nice

Weirdness when I checked in. Even though I booked through Hotels.com I still had to give them my credit card. Seemed like they didn't have me in the system. Also, breakfast was supposed to start at 7:00am and it still wasn't ready when I came down at 7:30am..

Weirdness when I checked in. Even though I booked through Hotels.com I still had to give them my credit card. Seemed like they didn't have me in the system. Also, breakfast was supposed to start at 7:00am and it still wasn't ready when I came down at 7:30am..

was a good experience

was a good experience

Great smells soon as yo walk in and throughout the hotel

Great smells soon as yo walk in and throughout the hotel

We went to Augusta because of the James Brown connection. Unsure what to expect. The town is definitely on the up. A little rough around the edges, but safe and walkable in downtown, even at night. Hotel is within walking distance of the museum, riverwalk, bars and restaurants. The property is clean, comfortable and well appointed. Would stay again.

We went to Augusta because of the James Brown connection. Unsure what to expect. The town is definitely on the up. A little rough around the edges, but safe and walkable in downtown, even at night. Hotel is within walking distance of the museum, riverwalk, bars and restaurants. The property is clean, comfortable and well appointed. Would stay again.

This location was very clean, my wife has OCD, and she complimented this hotel, that's saying something!!

This location was very clean, my wife has OCD, and she complimented this hotel, that's saying something!!

My only complaint was, not being able to get in the pool.

My only complaint was, not being able to get in the pool.

No iron or ironboards. When I called, they told me to go the hallway and find a maid. They only deal with credit, not cash. They could not provide change, so I could not provide tips.

No iron or ironboards. When I called, they told me to go the hallway and find a maid. They only deal with credit, not cash. They could not provide change, so I could not provide tips.

Very friendly and helpful staff. Clean room. Clean common area. Decent hot breakfast. Hot coffee all the time. Would definitely recommend!

Very friendly and helpful staff. Clean room. Clean common area. Decent hot breakfast. Hot coffee all the time. Would definitely recommend!

The hotel was very clean and the ladies were super nice. When coming back we will remember this one .

The hotel was very clean and the ladies were super nice. When coming back we will remember this one .

The room was clean, the bed was so comfy, and the staff was amazing. I booked through Expedia and when we arrived they could not find my reservation due to Expedia. They reassured me I would have a room and this happens often. Expedia put a 75.00 dollar hold on my account and it’s been a month and I haven’t been reimbursed yet. Do not book with Expedia!!!!!!

The room was clean, the bed was so comfy, and the staff was amazing. I booked through Expedia and when we arrived they could not find my reservation due to Expedia. They reassured me I would have a room and this happens often. Expedia put a 75.00 dollar hold on my account and it’s been a month and I haven’t been reimbursed yet. Do not book with Expedia!!!!!!

The lady who checked us in and out was a delight: efficient and charming. The room was clean.

The lady who checked us in and out was a delight: efficient and charming. The room was clean.

I didn't like the surroundings, but it was convenient and very clean.. Staff was super friendly.

I didn't like the surroundings, but it was convenient and very clean.. Staff was super friendly.

Everything

Everything

Rougher downtown area. But 2 blocks away was gorgeous plantation type houses and clean . Riverfront was excellent

Felt area was not safe. No good places to eat.

convenient

Team were great welcoming those visiting for the Masters!

Received the wrong room type. Manager was unhelpful. Telephone in room didn’t work, and shower was missing a knob.

Nice and clean hotel. Great breakfast. Close to rivewalk

Hotel was nice just the other areas outside of the hotel were nice

Nice

I like the overall visit and stay...staff was extremely polite and kind and professional....I would choose to stay there again anytime I am in the area.

Nice property for the area. The storage area in my room was not locked but wasn’t an issue. I only had one issue and that was a small fly that was very tiny. It got into my pizza so I had to throw it away. Overall, it was a good place to stay. Would definitely stay here again.

Good upgrade to the rooms.

Thin walls, noise from neighboring rooms and floors were disruptive. Floors in room and hallways were dirty. In a rough part of downtown. But staff was nice. So we left a day early and moved to the Marriott, which was well worth the higher price.

Booked King room thru Expedia. Hotel denied and gave us Queen room. Additionally, exhaust fan DID NOT WORK in bathroom, tub took more than 30 minutes to drain after showers.

Gotta say it... we're glad Latasha was on duty when we checked in! Lots of goofy things messing up with the key cards and the parking gate, etc. she handled it all with grace, courtesy, and respect. Very pleasant experience!

There was no breakfast service provided. There were coffee urns but the creamer containers were empty. We were in a rush to get to an event in the morning and were counting on being able to grab a quick breakfast at the hotel as advertised. Parking is behind a locked gate and signage on hotel door to deter people seeking public restrooms makes it seem there are security issues in the area too.

When we arrived to check around 5:30 p.m. our room wasn't ready!I The hotel was under renovation! So we went out for the evening they gave keys cards & said our room would be ready when we came back! They double booked the room! We walked into to someone else in the bed! They eventually got us another room! When i asked for a manager they claimed they're wasn't one on duty! They staff acted obviously to the whole situation! I will never stay here again!

Everything was great about the room and the staff was friendly and very helpful. The only issue was that when we were checking in, there were issues with the room(s) being ready. The hotel is going through renovations and the upper management did not communicate effectively with the facility management. We had one roe reserved which wasn’t ready. They got us a different room and were told it was ready. When we got to the room it was still being cleaned up and didn’t have all the furniture/bed/linens there. We had to wait in the hallway for the workers to finish a room. However, they were very apologetic and made sure we had everything we needed. Once in the room, it was very nice, clean, and comfortable. We will stay again if in the area.

Asha was great

Great hotel. Very clean. Staff weee extremely friendly and helpful. Would recommend to anyone staying in Augusta.

It was unclear where the parking lot was and there was a lot of construction equipment and debris everywhere

My plans are to never stay at this property again. I was there for three days and only got a minimal of three hours of sleep each night from Thursday to Saturday. They would not accommodate our move me to another room. I was not informed that there was construction going on at the hotel. The front desk Inez never followed up with me on any questions that I had for her. I asked to speak for general manager she gave me a card and the phone number ring right back to the front desk. I never had a chance to speak with the general manager. She would never tell me when Norman R would be in or able to speak with me. we checked out of the hotel this morning and we hope to never return to this property ever again. We will let everyone know of the bad experience that we had on social media.

staff was very polite and friendly, not professional at all. when i complained that my room was filthy, the nice young lady at the front desk went straight to the housekeeping supervisor and told her, in front of me, the supervisor reaction was what put me off, she confronted the situation with her staff in front of me, there was an exchange in front me in spanish, where they assumed i didn't understand, even if i didn't, which i did by the way. the girl that supposed "cleaned" the room the previous day deny it and try to insinuate i was lying, that's when i spoke in spanish so was understood, and explained that the room was indeed dirty, the carpet was sticky, you can "vacuum" the carpet but that wont make the carpet 'clean', but that wasn't the case the carpet was dirty and sticky as well so was the floor in the hallway and the bathroom. they even asked why i had waited until the next day, again unprofessional, i am not staying at my aunts, i am paying for the space therefore i expected a clean and inviting space, but like i explained to them, i had been driving from CT for the past almost 40 hrs, i was exhausted and did not have the energy to even speak, so yes i waited until i woke the next day. the issue was "resolved" after the exchange, however just because that exchange had happened in front of me and not in private like it supposed to i will not be staying this specific location again, any future business i may bring will be lost to another hotel in the area.

I was very pleased with my stay. I found the location to be excellently located, and the personnel to be exceedingly plessant.

The staff and service are good and the room is very clean

N/A

The hotel is undergoing renovations, and it was a bit noisy. The noise ended at 6 pm and did not start until 9 am. This was reasonable. I stayed in one of the updated rooms. It was clean and comfortable. The artwork was not up yet, so it was a bit stark. The results should be great.

Clean hotel . Starting to renovate so a little loud in the morning but not to bad.

The ammonia odor in the lobby was too strong. The heater in the room sounded like a mouse was scratching to get out. The area of town is not as safe as I hoped. I drove past the hotel entrance the first time I arrived.

Outstanding customer service and quietness

Once renovations are finished everything will good. Very convenient to AU.

I like the facility and I stay there every time I come to Augusta

Very nice

I liked the fact that you had to use a key card to get inside of the gate

It's wag in a great area from my main event

My stay was pleasant, even though it was for one night.

Hotel is not so great area. Hotel staff amazing. Breakfast was ok. Close to downtown.

Easy access, safe, convenient, clean.

Location location location

When we entered to check in, people were talking and no one looked up to say hello. After we did check in, one of our rooms was Not cleaned. It was extremely noisy and we spoke to front desk. The only staff that was incredibly friendly and helpful was the kitchen guy Horace. He welcomed us with a big smile and was wiping down tables and talking with all the guests. I was very disappointed with my experience

The review was good. Not extraordinary but a solid good. Nothing wrong with that

Everything new and clean. Location conveniently close to Arena and Stadium. Many drinking and dining options in the area and the breakfast was great.

Friendly and respectful

Only one person was working the front desk and we had to wait about 15 minutes just to check in. The cook was very friendly and proud of his breakfast which was simple and delicious.

We arrived only to find that even with a confirmation number from hotel.com the hotel did not have a a reservation for us or any vacancy. After a long day it was frustrating to arrive to this unfortunate situation. I will not be doing business with hotel.com anymore. The receptionist/hotel attendant was wonderful and accommodating as she helped us find another room at a local hotel.

Easy checkin and the person at the front was very friendly. Clean space and great location.

Good hotel and perfect for a downtown stay.

We couldn’t get in because they had no electricity. Would like a refund since we did not/could not stay

Service was average and they put another charge on my credit card without my consent or knowledge.