Hilton Garden Inn Augusta

Could not have been easier to check in or out. Everyone was super nice and the room was in perfect condition. Everything you could need and no issues.

Nice place. Kept awake in the night by constant talking and noise outside for 90 minutes

Exceptional

Clean, large room. Easy parking and friendly staff

Breakfast was very good Alarm on phone went off at 5:50am. Not set by me.

Alarm on phone went off at 5:50am. Not set by me.

I loved the cook to order selection of food.

Very good

Bad

Bed was hard as rock. Alot of noise

Exceptional

No

Bad

The staff was phenomenal!

Superb

The beds were very comfortable and everything was clean.

The beds were very comfortable and everything was clean.

They used to lay out the breakfast, which made it more exciting they didn't they don't do that anymore

They used to lay out the breakfast, which made it more exciting they didn't they don't do that anymore

Exceptional

The staffs are very helpful

NA

NA

Awesome stay

Very good

The Hilton Garden Inn Augusta provides a welcoming and comfortable experience for both business and leisure travelers, known for its clean, spacious rooms and exceptional customer service. Guests consistently praise the friendly and professional staff, smooth check-in process, and relaxing atmosphere throughout the property. The hotel offers well-maintained amenities including an indoor pool, fitness center, on-site restaurant and bar, free Wi-Fi, and convenient parking, creating a stress-free and enjoyable stay. Its prime location allows easy access to local dining, shopping, and attractions in the Augusta area, making it an ideal choice for visitors. Overall, the Hilton Garden Inn Augusta delivers a reliable, comfortable, and high-quality hospitality experience that leaves guests feeling well cared for and satisfied with their stay.

This location is great for shopping and restaurant access. It’s clean, friendly staff and has a restaurant. N/A

This location is great for shopping and restaurant access. It’s clean, friendly staff and has a restaurant. N/A

Im a smoker so they had a sitting area for smokers which I loved I know it's a pet friendly hotel. I didn't like that a couple were able to have their pet sit at the bar on a stool and the night bartender gave them a bowl for their dog could drink from it at the bar. I was having a meal that night at the bar ( Thursday night 2/19/26) which i think was very inappropriately. Spoke to the Food Manager about it she said she will talk to him about it.

I know it's a pet friendly hotel. I didn't like that a couple were able to have their pet sit at the bar on a stool and the night bartender gave them a bowl for their dog could drink from it at the bar. I was having a meal that night at the bar ( Thursday night 2/19/26) which i think was very inappropriately. Spoke to the Food Manager about it she said she will talk to him about it.

The location was excellent. Having to pay for breakfast.

The location was excellent. Having to pay for breakfast.

Exceptional

Nice...and easy access. Larger showers

Nice...and easy access. Larger showers

Great staying, clean rooms, and wonderful customer service from Heather

I loved how nice the staff was and how clean the facility was. I loved how the staff was always available to help. My digital key did not work on my door all of the time and that concern me. Also, a police officer/security guard was scoping out the parking lot and I was questioned about having a room there. I only wish that there were parking passes maybe that would help indicate residence from people just sitting there..

Outstanding customer service.

Nice staff and very clean

The front desk employees were very nice.

Everything was nice but I hope I didn’t pay more for a hot tub and I was told when I checked in I got free breakfast but at breakfast I was given a bill for $29 for my free French toast and coffee

Everything was good as usual, have stayed multiple times.

Yes

The room was clean, and staff was very friendly.

Everything was great

The price

Everything was wonderful. The only thing I would recommend is changing the waffle batter, if was a bit too thick and doughy.

Staff was wonderful. Could you better pillows.

I liked the availability of a Tesla Supercharger to the property. The elevators were in need of repair and noisy / slow.

name on tv screen once you enter room Better working elevators

Should have breakfast included like other properties

Only thing that bummed me out was, “free breakfast” was advertised however I had to pay for food each time we at le breakfast. I only picked this room because this frat since I had both my children with me and I knew we’d be on the go for a tournament so this ruined that convenience otherwise it was a good stay

Everything!

Great Night

I booked the same day, when i arrived reservations were booked properly, everything was super quick and easy Friendly and positive staff at the front desk. i will return and book again with this hotel.

Beautiful hotel

Honestly, the only reason I booked this hotel is because of Jacuzzi when we checked in, we was told that the Jacuzzi and the pool would be down due to a child having an upset stomach earlier at that morning is 9:30 PM and it’s still not operational I would’ve never booked this hotel if I couldn’t use the Jacuzzi This is the average hotel at best without a Jacuzzi. I’m so disappointed. Best thing about this hotel would be the drinks.

Breakfast was excellent! (Healthy food) Location was very convenient to where I’m going (bowling alley) No comments !!

Clean room, good service

No breakfast included

it was a nice stay

Comfortable bed, very good breakfast Nothing

This was a wonderful property with excellent customer service!

Check in was quick and easy. Clean stylish lobby and room. Excellent staff service, very pleasant. My only issue during my 5 night stay was the lack of running water in my room/hotel for a “few hours ". In all fairness after I notified the desk, I was informed that there was a posting at the front desk for the past week (or so). stating that water in rooms would be off for 4 hours on this particular day. I have no doubt about the sign. However, I never saw the sign nor informed about this upon arrival. Fortunately, the inconvenience lasted much less than the time expected. Regardless I LOVED the Garden Inn Hilton in Augusta GA and will return. Also lots of hotel services on site( breakfast, bar, restaurant, gym etc).

The aesthetics were nice. I loved the outdoor seating. The little things got me upset. The fan in the bathroom didn't work. The faucet was loose and partially disconnected in the bathtub. The elevators were malfunctioning. While it's not directly the hotel's fault, the parking lot kind of sucks. My wife booked the hotel therefore I didn't realize that breakfast is not included. The broken glass candle holders in the lobby is a ridiculous thing to keep in reach of children.

Good restaurant great pool nice service at the restaurant no complaints

Everything exceeded my expectations. The suite was perfect

nothing

I got there late didn’t have my room finished. Still had to wait an extra 30 minutes living room suite light didn’t work.

Nothing

Good

Property was nice, air conditioner loud, curtains would not close, light shining in at night. Staff ws Awesome !

I would recommend it

We ate out. Little expensive for family.

The check in staff was nice. The bed was extremely uncomfortable. When I checked out the next morning 3 hotel staff members saw me at the front counter and didnt even acknowledge me. Took forever to check out.

Very nice rooms

We never have to wonder if our room will be clean or ready. We have not had a bad experience here.

I enjoyed my stay at the property. The hotel room was beautiful and spacious. I love the pool that was inside and the best was the dining options... Food was great!

Outside looked good the pool had bugs in it

I was disappointed being that this is a Hilton hotel for the price I paid I expected better furniture it has chips on it and was outdated the racks in the bathroom has brown rust on it which I had to see while taking a shower very disgusting

I definitely recommend staying here

This place was just what I needed quiet, clean, and welcoming. This is where I will stay every time I am in town to visit.

They charged us $300 for smoking in the room and it’s a complete lie camera shows me going out every hour to smoke a cigarette so they basically stole my money

Only thing I didn’t like was the elevator did not work

Rude and did not follow up on a refund after they cancelled my room just to blame me instead of taking responsibility for their mistakes

Excellent location! Staff was on-point! Rooms were clean and well stocked. Facilities were all nice and clean too, pool, hot tub, lobby, bar, fitness center etc. Quiet! Good parking situation!

This was my second time staying at the property - clean, well kept, super friendly staff. Check in was at 3, but we arrived earlier and the front desk associate (can’t remember her name) worked with housekeeping to get a room turned over and allowed us to get checked in around 1. We will be back!

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Friendly staff! Maintenance helped me find a dental mouth piece I had thrown in the trash outside the hotel at 10pm. He went over and above this duties..so grateful! Room and pool were aweso.e!

Very clean and friendly staff.

No hot water to take a shower in the early morning. (4:30AM) Went down stairs to find something for breakfast and found the lobby abandoned....waited 10 minutes at the front desk to buy some snack items and no one came to the desk. I finally put everything back and was going back to my room and then saw the front desk clerk watching TV on a tablet off to the side table. She never once asked if she could help me or to get up.

Arrived at midnight for check-in due to travel and doors were locked at main entrance. Front desk clerk had to buzz us in because we didn't have a key card. At other 4 and 5 star hotels' main entrance is ALWAYS OPEN. Key cards should be used at areas where hotel roomguests use. Elevators, rooms, rear entrances, etc.

Everything was nice.

Excellent customer service.

I was very surprised to be charged a pet fee when I didn't see it anywhere making my reservation.

It was close to town and in a reasonably good area.

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Elevator was broken and seemed like no one was really concerned about it. Our room was on the end by the stairs, which was convenient ro getting to our room, but then we had to hear the stairwell door slam closed all night and morning with everyone using it.

Clean property with very friendly staff

My company chose Hilton Garden Augusta GA as the location for our 2022 Holiday Party. Venue was excellent as was the service and food. My wife and I stayed over night and the room (suite) was very nice.

Breakfast was great, they were accomdating and the staff was very friendly

I enjoyed myself the view was lovely at night

It was clean the people that work there are nice as can be. Highly recommended this property

The check in hotel clerk did not confirm my payment type. She ran a credit card that was no longer in use without confirming with me first. She was also very dismissive when I asked her a simple question on how do I pay for my breakfast.

Clean and friendly

there was no room service unless you asked for it 24 hours ahead of time. How is someone to ask for room service 24 hours ahead of time when they don’t check in until late that day. Since there is no room service there is no coffee or any other things that room service normally provides. The sheets are too small for the bed and therefore will slide up into the bed. The air conditioning did not work correctly either. We put it on 74° and it would freeze you out of the room.

Wallpaper peeling from the walls, Lots of obvious signs of wear. Staff was nice. But definitely not worth the price whatsoever. I’m actually shocked they are able to charge those prices! Definitely won’t stay there next trip.

The spacious sectional lobby area

Very friendly and accommodating staff. Property was exceptionally clean.

I did like that the bar 🍸 doesn't open until 5pm

Staff is friendly and hotel is nice.

I decided to change hotels. Only positive review is I did receive a refund. MC

Check in was at 3, arrived 3:15 room wasn’t ready. 4:30 still haven’t been notified about , went back to check after about 10 minutes standing at the front desk with associate on the phone, computer and walkie-talkie trying to find out what’s going on, I was finally told my room was ready but appeared to be occupied. After waiting for someone to physically check, the room I booked and paid for has been occupied by another guest. I was told I would be refunded the difference which still has not happened

The shower tub was very slippery. I almost fell. The cover sheets on the bed were too small and came off. The staff was the strength of this hotel. Great people.

I booked this 2 weeks prior and upon arrival 1 hour after check in time, was told my room was not ready. But while I stood there waiting for an available room, people walked in and asked if there was any rooms available and they were immediately booked into a room with the same amenities as what I had reserved. Got the manager and still had to wait. Not going to use this hotel again.

Loved outside seating.

great value

I always like stay here when I'm in Augusta.

the staff was not nice whatsoever. rude. was no help when they’re was an issue with the reservation.

The room was very hot when we arrived and the unit in the room didnt seem to be working very well. The hit water in the room didnt work and after it was fixed, it was either scalding hot or ice cold.

The room was beautiful, but i had a hard time checking in i got there at 3 the room wasnt ready. The actual room was out of service so they had to find me one

.

We enjoyed our stay. The front desk staff were very friendly. The room was spacious and updated ang the bed and pillows were wonderful.

Very pleasant stay

Friendly staff and convenient location.

It was amazing and the service was excellent. They exceeded our expectations.

The staff was very friendly and accommodating but we were disappointed with the overall facilities. We felt it was very low for the standards we had come to experience with Hilton. We could have stayed in one of the other less quality hotels and paid 30 - 40 dollars less.

Every staff member i encountered was polite and courteous

Wonderful hotel. Service great. Great bar and restaurant. Wasn't pleased with the hot tub....too small.

It was lovely

In my 2nd visit here over this weekend i was very disappointed that the "pantry of food" was unavailable for purchase because of some bookkeeping process problem. I was traveling with 2 young boys and had no food for dinner or breakfast. The chef kindly provided me with something to tide us over. The manager who had left for the day should have made a seccondary plan for the guests

Milk was in Markey but wouldnt use it for breakfast cereal Hamburgers we precooked and heated back up. French fries smelled like fish Alot of items not available on a one page menu. Nothing on it updated and its paper. Could be easily updated and printed daily. Cook is not a chef by any imagination

The customer service was fantastic, cleanliness was fantastic, just everything overall was fantastic and I would recommend this hotel to everybody if they went to Augusta.

Clean property. Conveniently located to dining and shopping. Indoor pool. Comfy bed.

Beds were super comfortable, shower was great, location was great

Tonya at the desk was very nice and prompt to check me in.

The hot tub was not working, front desk worker said the pump had to be replaced.

To start off the clerks were rude and unorganized…. Then get to my room the tv doesn’t work they didn’t even try to fix the problem. I always book with Hilton but never in Augusta, so next time i will not be staying at this particular hotel!!!

Relaxing time after a long drive.

We where treated differently because we booked through hotels.com. There was a fight in the parking lot and they tried to charge us more when they switched our room out for another.

I loved visiting here. Great service.

couldn't check in on time bc room wasny clean. it was almost completely clean. had leftover items/trash from prev customers hiding in cabinet. also i asked for extra pillows, there were none. the mattress was supposed to be up to par snd was hard as a brick, cheap, uncomfortable. staff was very fridndly. hotel clean.

Excellent customer service! Very well kept parking lot and interior. Everything was well maintained and cleaned! I loved it!

Check in was horrible. When I asked about my room the girl was very rude and pretty much told me that since I booked through a third party she couldn't see any special requests I put in. Every time I asked a question she shut me down and told me I needed to contact hotels.com for any other information. I will say "Thea" in housekeeping and her supervisor tried to make our stay more pleasant after I told them about my experience at check in. I really do appreciate their nice gestures.

Coffee maker didn't work. Was unable to have my morning coffee.

Liked Breakfast very good made to order and bar selections. We have stayed here twice a couple years a part and both times the pool happened to be closed for repairs

The property was ok, nice location, and the staff was friendly. But there were "wrappers" in the dresser drawer and we had a face cloth that was dirty. Also there were no premium channels or any free breakfast/ fruit e.t.c.

One problem I had was booking the room prior to arriving but was unaware of a $15 extra charge held I guess for other services and was told I would get it back. Guess it was for if any additional charges were needed for other services. The rooms are already over $100 to book..didn't appreciate that surprise. Overall these room are just ok. You would expect more from Hilton.

It was good place to stay

The shower was dirty. The food was nasty. The staff was nice.

It was ok the beds was a little uncomfortable but decent

110%

Great location! Great service!

I stayed in RM #306 and I did not have any hot water.

Appeared other guests walked or drove to well known coffee/donut shop.

I really enjoyed staying at this hotel. It was clean and the front desk was very nice! The room was clean and the bed was super comfortable. My only complaint is that the bed frame was broken. I would definitely stay again!