Dune House Hotel and Spa

view, staff fire alarm going off three times. construction every time i have been here

Staff was super friendly and helpful!

Good

Pleasant

The staff and room we stayed in were great. However we were taken off guard and arrived to see the hotel was under renovation. No dining in restaurants, no spa, only pop up bar area, construction underway, surprised we were charged an amenity fee. We stayed there several years back and it was very nice. I’m sure it will be nice once completed.. but felt like we paid to much given the circumstances..

Renovation is still ongoing. Here is the problem. Fees have gone up. 240.00 for destination fee and parking for 3 nights. I can bring my own lounge chair for that amount. This is unfortunate bc I do enjoy location but will look elsewhere going forward.

Considering Dune House is under construction and many parts were closed, the staff, valet, and beach amenities were very nice.

not bad for a $100 per night hotel but the rates we paid for what we received was not acceptable, the hotel us under construction so the reception desk is a table and chairs in a hallway, drinks were served from a fridge in the same hallway, our room was separated from the room next to us by a door that might as well have not been there. We could hear everything they were talking about even could smell their deodorant and i have no doubt they were experiencing the same as we were. Bathroom was poor, broken tiles , door frame didn't go to the floor etc just very poor quality for the rates charged

The hotel is

We all had an enjoyable week at DH I spite of renovations it was good! Staff very friendly and ALL available to answer any questions!

We weren't aware of the lack of amenities.

Great location Making customers pay for parking $35 per day is crazy. Cleaning wasn’t done in rooms and getting basic hotel services were nonexistent. They also didn’t inform us that renovations were being done during our stay. High prices paid for a bad experience.

No food options except room service, hotel under construction. Very disruptive but at least they had coffee in the morning and a glass of wine at 3. No real place to enjoy the wine as entire bottom half of hotel under construction. Will be very nice when fished but they have a long way to go.

Good

We love this hotel. So close to everything. They are going through a hefty reno so that is inconvenient but we are excited for the upgraded property and the new rooms are so nice.

I don’t know how a hotel on a beach has one single bathroom hook for all towels, including hand towels and swim suits, etc. No balcony to hang dry towels and swim suits either. Rooms and bathroom are small. Beds have mattress pads so I’m guessing the mattresses are old, they weren’t super uncomfortable, but weren’t particularly comfortable either. Valet system was a little glitchy-one time I couldn’t request my car because someone never checked the button it was returned. People hyped this hotel up, so maybe my expectations were high, but I was overall disappointed. This is excluding that the property was under construction at the time, which I was aware of prior to going. The staff were a highlight and were super friendly and accommodating.

Nice property getting upgraded

Debra is amazing!! I can’t say enough about this place!!

Staff was excellent tho.

This place was Valet parking ONLY!! This was NOT fully disclosed at booking… said, “valet available” Once I realized I would not have access to my vehicle, I left and rebooked at another property.

The turned a five star hotel/resort into a three star. Hotel isn't even complete and they are charging double. We were very disappointed

Loved our stay here! It's a gorgeous hotel that is right on the beach. We really enjoyed the heated pool! Can't wait to come back.

Pleasant

The property is undergoing some refurbs and updates - so there are some growing pains - but we were given a newly renovated room on a top floor and it was beautiful. And the property is in a perfect location to park the car and walk around all weekend. We would highly recommend!

Superb

Clean , but lack of amenities with Reno . No restaurant spa.

Exceptional

Yes, your valet staff FANTASTIC! There was a beautiful girl helped us carry stuff to the car! She even remembered our names from when we checked in!

Did not work . Nobody told me before about it

We had some issues with the room temperature/AC and tv not working very well. Otherwise, room design, view, valet, and food was lovely.

Although they were renovating, they gave us a heads up and some accommodations. Ms. Chauncey and Rosita were great! And the staff were also awesome! Thank you.

Room was very clean and the staff are the most courteous

We were offered one the newly renovated rooms. It was comfortable and clean and perfect for our stay. There are some growing challenges in their renovation process though. Netflix was not yet available as they upgrade to smart TV's in their rooms. A towel hanger should be installed next to the shower so you're not stepping out which could cause a slipping hazard. The new steam iron was perfect compared to the old traditional flat iron. No in room coffee maker but complimentary coffee down by the bar was very good. We did ask for an available microwave to heat up some food. Room service brought us a small microwave to our room. Ocean One still made best effort to make the experience and service top notch even as they go through their renovation period. Can't wait for the restaurant to reopen. We will be back as we always do.

Good Stay. Front desk host Lorraine was great. Only thing we did not like AC was set at 75 all night so it was hot overnight temp. Other than that we had a good time

Yes. Notable employee in Valet by the name Jaydon. Big asset to the resort. Understands customer service.

Great staff and great views

Tremeka at the front desk was the epitome of welcoming and of being attentive to our needs. She made the celebration of our special day even more special. We will be sure to return

Adrian at the front desk and the guys running the valet were 5/5 but everything else was just fine.

Going through renovations and too many amenities we’re not available but still charges me.

Room was very clean and the front desk team were friendly and efficient. Looking forward to staying there again on my next trip to Jacksonville

Staff were exceptional. Our dog was sick and couldnt come. They had a care package gor our dog in our room. They were amazing at personalized customer service!

Exceptional

The staff was courteous. The newly renovated room has some issues. The bed frame juts out so far it's close to the couch there's not enough room for my husband to get around the bed without bumping into the sharp corner and without bumping his head on the lamp. The furniture doesn't fit being that close to the bed, it's all too cramped. Definitely not luxury as stated by the hotel.

No one told me that on Saturday morning I would be woke up by renovation workers in the building. Sounds like they were right next to my room. I got woke up at 8 o’clock in the morning on a Saturday the room was very expensive not to know about the renovations or I went somewhere else

No one told me that on Saturday morning I would be woke up by renovation workers in the building. Sounds like they were right next to my room. I got woke up at 8 o’clock in the morning on a Saturday the room was very expensive not to know about the renovations or I went somewhere else

Booked and paid for our reservation through Expedia. When we arrived, the hotel added expensive surcharges for the pool, spa, and restaurant THAT ARE CLOSED FOR RENOVATIONS! The hotel is not very nice and the service is just ok.

This is an older hotel which is currently under renovation. Being an older beachfront hotel, our room, which faced the beach, was definitely getting a little rough around the edges and smelled musty. There were still piles of sand around the edges of the room which housekeeping missed. The gym, spa, and other services were closed due to the renovations which didn’t keep the hotel from charging us a daily “resort fee” and a daily “parking fee” on top of an average $700 per night fee for a beach front room (in the winter no less). The staff was professional and very nice, but aside from the free coffee in the lobby, the great location, and nice view there was little to justify the expense for what amounted to a “run of the mill” hotel experience.

My room did not have a balcony and I did not get breakfast as the restaurant was closed for renovations

Lobby and location Everything else. Room was run down, dirty, noisy, the place was under construction and no resort amenities available.

Lobby and location Everything else. Room was run down, dirty, noisy, the place was under construction and no resort amenities available.

Our family is a frequent visitor at this hotel. First of all, the people are so nice. Also, I understood that the hotel was renovating, but our heater never got above 71. Also, the hot water was almost nonexistent. Hopefully the “new” One Ocean will be in better condition. We will be back.

Last min surprize fees destination fee convenience fee pay for parking then pressured to tip lazy valets. sunglasses disapeared from my vehicle. If i would have known eould have gone somewhere with transparent fees

Need to rethink having guests in middle of this major renovation. Refresh definitely needed. Wouldn’t stay here again until renovation is complete. Staff was accommodating.

The room was small. The furniture was old and worn in the bathroom was tiny.

Great hotel!!…. Beautiful room overlooking the ocean!!!

Staff was over the top friendly and helpful. Great location super close to very good bars and restaurants. Rated “Good” due to reduced resort capabilities because of renovations. Will try again one construction is finished

Nice room just construction

This is by far one of the best hotels in that area. It is now our number one choice.

Superb

Great balcony model

I dont have a balcony.

Clean rooms and very nice staff

Hotel and rooms average. Service average. Electricity went out in the AM at time of getting ready. No generator? Made me late for plans.

Room was really dated and beaten up

great

Great location!

We have stayed here several times and it is a great hotel and location. What we did not know ahead of time is that the hotel is under construction and several things are closed…restaurant, pool bar, spa and fitness center. Just know that ahead of time so you won’t be disappointed like we were.

Have been to hotel several times. Always a good stay

No amenities (spa, fitness center or restaurant) but still very pricey. Supposedly being remodeled but no activity seen. Rooms desperately need updating (as do elevators). There’s not much competition around so they can get away with it. Overpriced.

Actually this is what I DID NOT like. We thought we wouldn't even have to leave the hotel. However the spa and workout room was closed as was the restaurant and full service bar. The hotel was under renovation which we were NEVER told. They also said that Expedia had changed all our deluxe rooms to standard. They were being nice and moving us back to the deluxe! I doubt that very much. They did take off the amenities charge of $30 per day because we were so disappointed in what the resort had to offer

At no point were we informed of any renovations or llimited facilities prior to arrival to allow us to make an informed choice on out stay. In addition, there was nothing on Expedia or the hotel website to advise of said renovations - even after our stay. I reached out to Expedia to complain who asked the hotel to compensate us but they refused. Thankfully Expedia understand the importance of customer service and offered compensation. I am sure the hotel will be lovely once the renovations are complete but right now it is sub par for the money they are charging.

Exceptional

Not sure what the VIP is? No one at check-in mentioned anything.

Clean hotel, walkable to shops.

My daughter and I enjoyed our weekend Labor Day getaway at One Ocean. The property was very well maintained and the staff were friendly

Perfect location to beach, shopping and dining. Great amenities. Wonderful staff. N/A

Perfect location to beach, shopping and dining. Great amenities. Wonderful staff. N/A

It was wonderful and relaxing. Staff was really amazing m.

The only concern I had was the way the water smells I used the bottled water to brush my teeth

Area around hotel

Loved this place! Everything was perfect and peaceful!!

Great property and location. Quiet and peaceful stay.

Very relaxing

We just had a wonderful stay at One Ocean in a king balcony room. Love having coffee while watching the waves. Every aspect of the hotel (from the lobby, bar, spa, gym, pool, to the rooms) was beautifully decorated. (Yes, it may be older like some reviews say, but by no means did that take away from the experience). The staff knows hospitality!! Makes you feel valued and even had a nice surprise for us for our anniversary! This area is a hidden gem, not a tourist-feel, awesome restaurants, everything walkable. Just ubered from the airport. We will certainly be back again when we are planning another Florida trip. The resort fee was reasonable ($32/day), we thought of it like renting the beach chairs and umbrella at other popular beaches. Thank you for a lovely vacation One Ocean!

Great stay, beautiful place!

One Ocean is one of my favorite places.

Fabulous beach and spa!

Location to the military base.

Great location right on the beach! No need to drive anywhere. Plenty of places to eat and shop right close by!

Exceptional

Fabulous and absolutely wonderful experience!

Beautiful, favorite hotel when I’m in the area. But facility seems to be going down a bit.

I enjoyed my stay!

Everything was perfect

Everything Everything was perfect

We loved staying at this resort. The view is perfect, the rooms are spacious, the staff is super accommodating, the food is delicious, and the spa is luxurious.

Exceptional

Amazing view great service

Great location and beautiful setting.

Area was great, nice spot on the beach, staff and lobby super nice, bathroom was tiny and our room was HOT.

Great location and staff. The hotel is nice but ready for an update. It is my understanding this is happening soon.

The staff was amazing especially Mr.Spelman N/a

The staff was amazing especially Mr.Spelman N/a

Had a great experience here will be back

Location, friendliness, good food, fantastic atmosphere overall

The bed was very uncomfortable.

Great location and excellent staff, but the hotel rooms felt a bit run down. The 8th floor had a strong musty smell, and our room also smelled damp, which made the stay less comfortable.

Excellent location, comfortable, and friendly staff.

The view was amazing. The room and bathroom were mediocre, but I realize we were paying for ocean access and view.

Beautiful property with wonderful amenities. Will be coming back again!

I had like all.

The property was very nice and clean, on the beach and walking distance from shopping and restaurants. Valet is an added plus with fast service getting our car ready by the time we arrived downstairs. Our water view room was amazing , would definitely stay here again .

Incredible experience. Great staff. Clean. Ideal location!!!

Expensive but its the only hotel on the beach in the area

Beach Pool Staff

Another excellent vacation at the One Ocean. Staff is wonderful. Rooms are clean and comfy.

I would've given One Ocean a 5 star, but, i can't! I cannot believe a hotel charhing $400+ a night doesn’t have a smart tV in their rooms. Besides that rhe location was great, staff friendly, and the accomodations comfortable. I had a nice time.

Valet parking, there are plenty restaurants to choose from

Great time

Nice decorations throughout the hotel! Amazing helpful and kind staff. Unlimited free coffee supply with half and half, fresh lemon water all day long every day. Fantastic location, beautiful, lively, super close to the ocean. A lot of restaurants nearby. Quiet charming neighborhood. The property desperately needs renovation. Everything is worn off - noisy ventilation, even in the main lobby, wallpapers bubbly with sticking corners, black marks on the white paint everywhere, bathroom tab almost falling off. The bathroom smelled cheap paint (reminded me of the kindergarten I went to as a child growing in the USSR). The old elevator was constantly breaking. Tiny bathroom.

Staff was very accomodating. Please staff

I was traveling in the area for business and found one ocean to be an excellent location for my trip. It came recommended by a local business associate. I found the hotel to be well appointed clean and in excellent condition. You can’t beat the location and the amenities are well maintained. The staff was awesome especially Debbie when it came to modifying my stay due to travel disruptions. When I asked for additional time to stay over, they quickly made the changes to accommodate my request. I will definitely be back on future travel to the area.

Excellent- clean and many dining options

Very nice property with on beach access.

The staff was fabulous. Everyone I came in contact with was very helpful.

If you’re coming to Jacksonville to the beach, this is the only place to stay. It is such a nice place and everyone is so friendly and helpful. We have stayed here on two different occasions and we always come back because it is so nice. They really deserve more than five stars. I’m gonna go with 10 star⭐️ ⭐⭐️️💙 one ocean

This place is a gem! Beautiful and the staff are so so friendly. The bartenders in the restaurant are the best, they went out of their way for us. Even the guys that set up our chairs and umbrellas on the beach were the sweetest and went above and beyond.

Great!

The view was spectacular.

Clean, amazing location, and nice amenities.

Ocean Pool was very crowded with some loud people

I have stayed at this resort for years. The condition of the property has goon down a bit. It needs a clean face lift in the furniture, carpet and paint. Its an average room where it used to be above average and worth the price. The only reason I continue to stay is the location which is perfect for a weekend get away.

Great place to stay

We stayed one night at One Ocean Resort for my significant other’s birthday, and it was wonderful. The resort has a relaxed, seaside charm—not overly luxurious, but full of thoughtful touches and comfort. Our ocean view room was cozy and inviting, decorated beautifully with a calming coastal theme. We loved having beach chairs and umbrellas provided, which made beach time easy and relaxing. The pool and poolside bar were refreshing spots to unwind, though the pool area felt a bit outdated and could benefit from a modern refresh. The on-site spa looked amazing—though we didn’t use it this trip, it’s definitely on our list for next time. The location is perfect, with plenty of restaurants, bars, and boutiques just a short walk away. A few minor downsides: the elevators (only two serving eight floors) meant some waiting, the water pressure in the shower was a bit low, and the hall lights coming through the door at night were distracting and made it a little difficult to sleep if you’re sensitive to light. Overall, One Ocean Resort felt like a peaceful coastal retreat, and we can’t wait to return.

Fabulous hotel. Spa experience was top notch! Loved our stay.

Great and helpful staff at the desk, cleaning staff, and men at the beach Elevator situation was slow and not direct to room. Used stairs quite a bit. On Sunday morning the elevator stopped at every floor. Asking for survey before we checked out.

This is a beautiful hotel lobby and spa. Bar and dining pricey but exceptional. Get a room with a view because you are on the ocean. The side views are fantastic does not need to be oceanfront. Always have trouble with the bill but the staff is cooperative. Highly walkable area for meals. Bathrooms are small but showers are nice. Dish tv only.

Room was spacious and clean. The staff was excellent and helpful. This was a wonderful stay and the location was perfect.

We loved the room and staff

Entirely too small. Resort is in bad need for remodel and update. The rooms are very small. If you’re traveling with 4 adults, look elsewhere. The rooms felt like a cruise ship more than a resort.

Nice clean room. Comfortable bed.

Excellent

The room was great and the hotel was super nice and plush

It’s great.

There is visible mold everywhere in the hotel the cleaning people were so rude and hard to communicate with they acted like my dogs were intruded and they are my family the bathrooms you can barley move in them when I first arrived I was skipped in line looked over I guess the only thing nice was the view and the vallet other then that I would never stay there again oh and terrible experience at the spa as well went to relax and the lady talked my ear off the whole time pool was dirty

Not renovated

I love this place. Stayed many times. But this is far and away the smallest bathroom I’ve ever had. Been in other rooms that were much bigger. I know they plan on doing Reno’s. Hopefully one of them is to make the washroom bigger. Seriously it was like a small closest

Housekeeping threw away my reusable bags that I was saving for my return home. this was disappointing because it included my heavy duty toiletry bag

I liked the ocean view There was no hotel service after 9:00pm Cost of room was overpriced for what the Hotel offers. If this were not on the beach It would not have been worth even $150 per night. The location is definitely being exploited. The place is huge and nice but very little of that translates to a hotel wanting to provide more than a view for its guests. Way over priced for very little in return.

Excellent location, near many shops , bars, and restaurants. Very clean, and excellent service and friendly staff.

We had an absolutely fantastic stay to celebrate our 10th anniversary wedding anniversary. Our room was available early. Every member of staff we encountered were friendly, polite, and helpful. The ocean front room had a stunning view. Rooms were spacious and beds were so comfortable. The beach was clean and the chairs and umbrellas were great. The pool was nice with comfy loungers. The location is fabulous. So many great places to shop, dine, drink within walking distance. I highly, highly recommend this resort. We will absolutely be back!

The tile around the jacuzzi tub at the spa had black mold around the entire interior perimeter of the tub. The spa shower had a broken and missing knob for use in the shower stall. The bathrooms and elevators could use touch-up paint and cleaning.

Our bathroom was too small

Great location and the chairs and amenities that are provided at the pool and beach are excellent.

Fantastic property and amazing view. Wish shower area was larger.

Dated

Service was great!

Great location. Great service. Not nearly enough electrical outlets in the room. Also no large mirror in the room to see your whole outfit. Elevator situation is difficult. Have to use two different elevators to get to your room

Unfortunately, while we arrived on property early and were allowed access to the beach, our room wasn’t ready until 5:30pm, which caused our evening plans to be very rushed. They tried to make it right by reimbursing us for parking, but still.

Spacious and ocean front

Only valet parking. Therefore, we felt pressured to tip every time we needed our car. No ice or drink machines. We had to call the desk for ice and they sent it to our room. Another tip for something we could easily do ourselves. Don’t like feeling “pennied to death”. Other than that, we enjoyed our stay. Friendly, helpful staff.

There was this odd situation where another guest’s luggage was on my room when I got back from the beach ag the end of the day. Especially travelling alone, this made me feel extremally uncomfortable.

We loved our stay at One Ocean Resort and Spa! The view from our room was incredible and everyone was so friendly. We appreciated having chairs and an umbrella available each day that was included in the resort fee. The only concern was the additional parking fee of $35 per day. We opted to park on the street which was free because my husband is handicapped. I also liked that the hotel was pet-friendly. We look forward to returning and possibly bringing our fur baby along!

Love coming here for five years now! Beautiful and convenient to everything

Nice property but rooms need an update. And bathrooms supper small. Even for one person.

Would absolutely go to One Ocean again. Probably best hotel stay ever. The beach is beautiful; staff incredible (especially Zora in housekeeping); food and beverages although expensive- delicious!!

We stayed for a romantic weekend and enjoyed the decor, the toiletry selections and thought the bed was comfotable. The location is hard to beat. A nice pool area with a bar right off the beach. Beach chairs/umbrellas are available and staff will set for you. The only downside is the downside for all hotels, unfortunately there is not much that can be done to sound proof the doors and plumbing so you do hear doors slamming shut and water running off and on. We would definitely stay here again.

I took my Mom to One Ocean Resort and Spa to celebrate her 88th birthday. She had an awesome time! The food at the restaurant was soooo good! Her spa treatment was amazing! She says it’s her best birthday celebration ever! A big thank you to the entire staff for making my mom’s birthday an unforgettable one! ❤️

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Furnishings are old and outdated Could hear elevator noise all night from our room

Location was excellent No complaints at all

Very nice the entire experience was amazing!

$35 charge for mandatory valet parking

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Lovely property but really showing its age.

We have a great dinner at the restaurant and Angelina was a fabulous server who took the time to talk with us and make our overall experience special. Everyone there was great from Valet to Front Deak to Housekeeping. We will definitely be back!

Excellent hotel. Clean. Staff goes above and beyond. Tall gentleman at the front desk was super accommodating helping us book an extra night. Also, stored my husband expensive bike for us. And this hotel is pet friendly.

Staff were so easy to work with. We came in early before check in and didn’t fly out until late and they held our bags so we didn’t have to carry luggage

Great location. Staff was excellent.

Beachfront. Walk to restaurants. Excellent staff.

The small shopping area with restaurants was within very easy walking distance from the hotel. I liked that there were no other major hotels nearby Beach was clean and lovely.

Great place

Can't wait ti visit again

I've been visiting this property for 10 plus years and the quality deteriorates each time. The rooms are small and cramped, the bathrooms are extremely small, in need of updates. The toilet was broken and the the shower had zero water pressure. Property used to feel upscale, with amenities offered in room such as snacks, etc. The coffee machine in lobby was broken both mornings. Resort fee charged, however there were no umbrellas or beach loungers available when entering the beach, we had to wait for some to become available. Staff were offering free drinks to other families willing to give up their umbrellas. Love the proximity to the beach and walkability of beautiful Atlantic Beach shops, but parking fees, resort fees etc on top of pricy room rate are not comparable to the product.

Rooms need to be updated

We fell in love with this property and the people that worked there! It is such a beautiful hotel and the staff is over the top with niceness. I got a massage from the spa and it was incredible. The hotel is conveniently located by a ton of bars and restaurants. I can't wait to go back!

The property location was excellent. The hotel was a little dated and the bathroom was extremely small at least in the king size room we had.