Tru by Hilton Atlanta Northlake Parkway, GA
About Tru by Hilton Atlanta Northlake Parkway, GA
Tru By Hilton Atlanta Northlake Parkway, Ga is offering accommodations in Atlanta. With free WiFi, this 3-star hotel offers a 24-hour front desk. The property is non-smoking throughout and is located 7.4 miles from MARTA-Indian Creek Station. The rooms in the hotel are equipped with a TV with cable channels. Guest rooms at Tru By Hilton Atlanta Northlake Parkway, Ga include air conditioning and a desk. Guests at the accommodation can enjoy an American breakfast. You can play pool at Tru By Hilton Atlanta Northlake Parkway, Ga. A business center and a gym are available at the property as well as free private parking. Bradley Observatory is 8 miles from the hotel, while Historic Stone Mountain Villiage is 8.5 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
Guests have mixed feelings about their stay at this hotel. While some appreciate the cleanliness, modern decor, and friendly staff, others express disappointment with various aspects of the service and facilities.
- Clean and modern rooms
- Friendly and helpful staff
- Inconsistent service and unprofessional staff behavior
- Lack of amenities such as microwaves and coffee makers in rooms
- 4/5
Very good
- 4.5/5
Superb
- 5/5
Our stay was just one night. The staff were all very friendly and helpful. The lobby and our room were clean. It was a very pleasant overnight stay.
- 2/5
I didn’t like the breakfast. Felt below average compared to other tru hotels Breakfast was the main thing that gave me a bad experience
- 5/5
Staff were helpful, spoke to us whenever we encountered them ( the way a Southern mama taught you- look in the eyes, smile and say good morning or hello). I mentioned the rooms were minimalist but I meant it as a compliment to style function eye- pleasing. I didn't bump my toes every time I moved around! I missed having a coffee pot in the room, BUT the coffee in the lobby was always hot and fresh and absolutely delicious.... Starnucks- be gone, you foul dishwater brand!!!!
- 5/5
The hotel was very nice and clean, its a great place to stay at when you want to visit the georgia aquarium.
- 5/5
Enjoyed my stay! Would stay there again! I would suggest better cable
- 5/5
Exceptional
- 5/5
Bed was uncomfortable
- 5/5
Clean, staff are friendly, Convenient NA
- 5/5
Exceptional
- 5/5
Great stay..friendly staff...nice atmosphere!
- 4/5
The mattresses are hard and the pillows are inconsistent..some have no support at all and collapse to the bed or some have full feathers in them. Either why. I enjoyed my stay and will be back.
- 5/5
Exceptional
- 4/5
Staff was EXCELLENT! Construction in parking area was a bit problematic. But on the whole the stay was good.
- 1.5/5
Location Staff was rude and the room was not cleaned
- 1.5/5
Location Staff was rude and the room was not cleaned
- 3.5/5
Good
- 2.5/5
Passable
- 3/5
The rooms were very clean and in excellent conditions. The staff were friendly and very professional. I have a few suggestions rather than complaints. #1Due to the price per night, there should be updated shower heads. #2 The updated storage space looks nice and allows for more space in the room; however, there is no place to store clothing so you everything needs to remain in your suitcase. #3 Housekeeping currently includes making the bed and restocking every other day unless other items are requested. Cleaning showers, dusting and sweeping should be done everyday unless there is a request not to do so.
- 5/5
The hotel and staff were great. Loved how they had a board with local restaurants, bars and shopping areas nearby.
- 5/5
Room was clean, on the small side with king bed, but comfortable bed
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
The staff was so kind and nice… make everything smooth, my check in, check out. Is a nice place and comfy
- 5/5
The staff was so kind and nice… make everything smooth, my check in, check out. Is a nice place and comfy
- 4/5
Room was clean and ac was perfect as well, the staff was kind and professional.
- 5/5
We stay going down and up to Ohio and the girl that work during the night was so nice in helping me and family a lot especially because we were going down for a funeral.
- 5/5
We stay going down and up to Ohio and the girl that work during the night was so nice in helping me and family a lot especially because we were going down for a funeral.
- 5/5
When booking this hotel, keep in mind that it's Eco friendly; no microwave/coffee station in the rooms. No Ice buckets, but they have disposable cups at the ice machine to retrieve ice. If I wanted coffee, I had to go to the lobby to get it! Well, I made adjustments and everything was fine!
- 4/5
Property was well maintained and the room was clean... Staff was polite and very helpful... Definitely my new go to stay when in the ATL...
- 5/5
Naima (I believe that is her name) is absolutely wonderful. We got in after a long drive and Naima went above and beyond for us we were stressed out and on our way to a funeral, we explained that we had enough for the room but no deposit as our funds wouldn't be ready until the next day and she called her manager and they approved waiving it. We were beyond grateful and she was so incredibly sweet I was a mess and panicking and she helped me calm down. Y'all seriously have a wonderful employee working for you.
- 5/5
Naima (I believe that is her name) is absolutely wonderful. We got in after a long drive and Naima went above and beyond for us we were stressed out and on our way to a funeral, we explained that we had enough for the room but no deposit as our funds wouldn't be ready until the next day and she called her manager and they approved waiving it. We were beyond grateful and she was so incredibly sweet I was a mess and panicking and she helped me calm down. Y'all seriously have a wonderful employee working for you.
- 3/5
The hotel was new and appeared very clean. However, about 8 hours after I left I found about 20 circular red (bites?) on my lower legs. By the time I was seen by my dermatologist they were unable to determine the cause of the red spots.
- 5/5
The staff were wonderful. Even through an issue with a key that kept us out of our room whenever we left the hotel, they were friendly and helpful with a smile always Our key kept locking us out and we would have to use the master key to get back in.
- 5/5
Exceptional
- 5/5
The staff were wonderful. Even through an issue with a key that kept us out of our room whenever we left the hotel, they were friendly and helpful with a smile always Our key kept locking us out and we would have to use the master key to get back in.
- 5/5
Exceptional
- 3/5
What I didn't like was that our room wasn't very big. The bed was uncomfortable, and the edges of the bed were too wide, so my kids and I kept hitting them with our knees. The shower door doesn't close all the way; it has a small gap, so water would come out while showering and flood the floor. I had to put towels on the floor. The body wash was labeled as hand wash. The switch for the bathroom light was located between the lotion and the hand-wash soap dispenser.
- 5/5
Great stay
- 5/5
Breakfast was good as fresh, the staff was friendly all the time
- 5/5
Exceptional
- 5/5
The rooms are new clean and staff friendly Na
- 5/5
The rooms are new clean and staff friendly Na
- 5/5
Great reasonable option with wonderful staff.
- 4.5/5
Superb
- 5/5
The property was nice and clean! Staff was excellent. Breakfast was great!! No microwave in the rooms but there was one in the lounge area! The beds were somewhat comfortable but needed a topper!! Keep in mind that if there are kids staying above ask to be on the top floor.
- 5/5
The property was nice and clean! Staff was excellent. Breakfast was great!! No microwave in the rooms but there was one in the lounge area! The beds were somewhat comfortable but needed a topper!! Keep in mind that if there are kids staying above ask to be on the top floor.
- 5/5
Loved the stay clean and quiet
- 4/5
Space for parking None
- 4/5
Space for parking None
- 5/5
Room was roomy and clean. Shower was good except disabled nozzle was hard to manage
- 4/5
Convenience and cleanliness Not enough outdoor seating. Only for smokers
- 4/5
I didn’t like the fact that when I was eating breakfast another guest has his dog at the table eating, not on the floor but on couch eating at the table!!! When I was getting breakfast it was a guest in line behind me with a dog. I don’t think that’s sanitary or respectful to other guests.
- 5/5
Nos sentimos seguros y cuidados fue un excelente servicio
- 5/5
Yes the staff was okay
- 5/5
Amazing hotel
- 5/5
Great!
- 5/5
Great breakfast, easy parking, clean and comfortable rooms! N/A
- 5/5
Very clean and comfortable with easy parking and great breakfast! N/A
- 4.5/5
The property has a bright and inviting atmosphere. The staff was friendly and helpful. And the room was clean and comfortable. I would definitely stay there again.
- 4/5
Clean room, hot breakfast, great for short stay.
- 3/5
Clean and new No carpet in rooms. Not enough towels.
- 5/5
Love this hotel!
- 5/5
This hotel is my go to hotel everytime I visit. The staff are always pleasant and they will do everything to to make your stay comfortable!
- 5/5
Beautiful and Quiet Place
- 5/5
Great property
- 5/5
Clean room, very friendly, great insight amenities
- 3/5
No frills kind of place. Very clean, very friendly but you won’t have things like a closet or ice bucket in your room. We didn’t mind but others may.
- 5/5
.
- 5/5
Love it!
- 5/5
Na
- 5/5
Great staff and location
- 3/5
na
- 5/5
clean room, functional organization, friendly check in.
- 5/5
Clean, and comfortable room - friendly, courteous staff
- 5/5
The staff
- 5/5
Great!! Empty trash and replenish towels if the room is being occupied at lease every other day but I would prefer daily.
- 5/5
Yes
- 4/5
The Breakfast was good.
- 5/5
Always love this property. We had an issue with the room when we first got there and it was fixed right away!
- 5/5
Room was spotless. The guy at the desk when we checked in was awesome. He was very professional and friendly
- 4.5/5
Very clean and the pool table and facilities was clean
- 3/5
N/A The shelf in the shower was broken. Housekeeping never came to clean or replenish the towels. We actually saw them cleaning the rooms on the hallway when we left out and returned to find our room the exact same. The noise level was disturbing
- 4/5
room was a little humid
- 5/5
From the welcome at the counter to the gorgeous room, we were greatly appreciated with the experience. When we saw the potential other hotels we could have stayed at, it was no question we made the best decision. Even with asking for extra towels and clothes, they accommodated us with no problems. Nothing. Everything was great with little to no problems or concerns. I highly recommend for others to take advantage of this opportunity and stay a few days. We look forward to coming back soon to the same place.
- 4.5/5
It was great to see the variety of breakfast foods available while the made to order pancake machine was interesting. Missed being served personally and being greeted by a waiter/waitress. My purpose was served as I had a business appointment close by. Location otherwise wasn't accessible to shopping/dining after dark for guests with no transportation. It's great public transportation is nearby for those guests who are adventurous.
- 3.5/5
Kenedy at check in was a Joy! The worker i spoke to the next morning was rude and unprofessional... I went to breakfast at 830 and no eggs or sausage coffee didn't taste good soap smelt funny Shower with door shut still got water on floor Bedside light didn't work Kennedy was great Room was small but efficient Bed was nice
- 5/5
I enjoyed everything about it and when the area again I would stay again
- 4/5
Very courteous
- 5/5
Staff was friendly and the stay was very clean
- 5/5
Yes
- 2/5
We stay at a lot of Tru hotels across the country and this one was lacking. Front desk was rude at check in and didnt say one word to us. Woke up in the morning and FIFTEEN cars had been broken into overnight including two of our own. Windows smashed and things stolen. Staff was unapologetic.
- 5/5
Clean room and helpful staff
- 1/5
We were informed by the manager on duty that the smoke alarm in our room went off. Both my husband and I are non smokers, so we didn't think "smoke" as in cigarettes or cigars, we were thinking "fire" smoke! Instead of the manager on duty investigating why, he automatically charged us a smoking fee on the room without our knowledge. We had a clog in our toilet. I informed the front desk upon our departure for a day trip. When we returned the toilet had not been serviced so we resigned to call the front desk and ask for a plunger. It was promptly brought to us without apologies or rectification. So, we plunged it. We received no bill at checkout. The claim was that because we used a third party booking app (Expedia.com) we would receive our bill through them. The problem with that was, we didn't pay the booking app; We paid the hotel directly. When we checked our credit card charges, it was then that we saw not only was there a smoking charge, the security fee was not returned on the room. My husband immediately phoned the hotel, and was accused, by that same manager, of being SEEN smoking! We were highly offended. My husband requested to speak with that managers superior, the GM. When my husband spoke with the GM the next day, he was told that they had been having problems with that smoke alarm and that the manager on duty was not supposed to charge our credit card without an investigation. This was the worst experience that I have ever had, and to think from Hilton!
- 5/5
The staff was professional, courteous and friendly. The breakfast was great. This hotel is a Gem!
- 5/5
Clean and quiet. Friendly staff
- 4/5
It was good
- 4/5
Yes the room was very clean and the staff were awesome 👏
- 5/5
Clean and well supplied
- 5/5
Great room and hotel overall
- 5/5
Good
- 5/5
Clean rooms, lobby, friendly staff, great location
- 5/5
Everything was perfect
- 5/5
Great
- 3/5
Not enough choices on hot food
- 2/5
Latch missing on my door causing me to slam the door multiple times to shut it! Waking everyone!!!
- 5/5
Breakfast was great and customer service was excellent!!
- 5/5
Excellent
- 5/5
The room was spotless and the as always the guy Racean at the front desk is a gem. The staff sincerely takes pride in customer service all across the board.
- 5/5
🙂
- 5/5
Clean room, staff
- 4/5
Nice little hotel. An employee said it was about 4 years old. Not too bad for the price
- 4/5
Good room, Bed little hard
- 5/5
Sean who was new on his first week working there was absolutely amazing and very friendly he was able to help me out with every time I checked in! He deserves manager position already! Will for sure come back
- 5/5
Great hotel stay
- 5/5
Experience was excellent.. Staff were courtesy and friendly, thanks Sean and Lemar! Even though my room door pad died and needed the battery replaced, that was solved within 10mins of notifying the staff. Room was comfortable, smelled good and the bathroom spot on! The dispenser soap scents are smell soo good! Good job Hilton at this Tru by Hilton!
- 5/5
The room was very clean and the breakfast was good.
- 5/5
Modern, clean, quiet and will return. Check in was quick and polite. Breakfast options were the best and convenient. Water and ice available. Room was modern, clean, AC and everything worked great. Plenty of nearby well lit parking. No problems. I travel regularly and this was a great stay!!
- 4/5
Overall very clean and the staff was great.
- 5/5
It was great.
- 5/5
Very much enjoyed our stay! Very clean, polite staff, and wonderful breakfast. LaMont was super friendly and very helpful. We enjoyed his kindness.
- 5/5
Love the hot chocolate on a cold night. The guy at the desk was awesome. Room was all we needed for the night.
- 1/5
Found toe nails in my room, advised front level personnel show them pictures and at no point did I hear from management.
- 5/5
Friendly staff, clean room but fairly small
- 2/5
Room I was assigned was not cleaned when I arrived. I had to get another room. Ice buckets had no plastic liner. No vending machines, so if guests want a drink and snack they must pay a much higher price than if bought somewhere else. I will not stay at a Tru Hotel again and out of good conscience I will let family and friends know they should avoid these properties.
- 4/5
Friendly staff, clean hotel
- 5/5
Shopping and variety of restaurants within 1 to 2 miles. Everything that is necessary for a good nights sleep is there fir you.
- 4/5
Issues with check-in. Had several staff stated the room the was registered to me was showing vacant. I was in room 204 which was assigned to me on Friday, Oct 17th. On Saturday housekeeping came stating the room that I was assigned to show it was vacant. That afternoon I went downstairs to the desk and was told the same thing. I showed him my email for my reservation and the card that I used to book the room. But again it showed that I wasn’t assigned room 204. Later that evening I received a call from the desk about the same issue.
- 5/5
Everything was great
- 5/5
Clean room and staff was great
- 5/5
The staff at Tru Hotel in Atlanta made my stay unforgettable — patient, funny, and genuinely welcoming. They went above and beyond to make me feel right at home. Excellent service and great energy all around!” I planned for one night left and cane back to this hotel. I will be back.
- 5/5
The room was clean, comfortable and private. I really enjoyed the area the hotel was in, secluded from the busy city and in nature. The morning breakfast was great although some of the egg portions looked a little old. I still very much enjoyed my stay and felt safe as a solo traveler.
- 2/5
Sheets were dirty, asked if they can change sheets i spilled Chinese food,they said they would but never did for two nights
- 5/5
Convenient location in the Tucker area
- 4/5
The hotel appears to be a fairly new. The room was clean, the beds were comfortable and no funky odors. The breakfast selection was decent however the coffee was not. Tried it at different times of the day and was only lukewarm. There’s no microwave in the breakfast area nor the room. No coffee pot in the room.
- 1/5
The hotel canceled our reservation for no reason. The tried to charge my card which was locked because I booked the option where I’d pay at the property. The locked card declined. I got there and did not have a room. They did not try to call to ask me to unlock the card or try to accommodate at all. This is a true review. Please post it.
- 2/5
The lady at the front desk was super rude to every person in our room. There was also a roach in our room. Other than that the area was quiet and nice.
- 4/5
N/a
- 5/5
Stay was very pleasant. Clean lobby, clean room. Cameron who checked us in, was great!
- 5/5
They usually have a good price. Love their showers and cleanliness of rooms.
- 3/5
I chose this place because it took cats, was near my destination, and was relatively new. The breakfast was great. Loved the coffee and the pancake maker. The room was sufficient, clean, and comfortable. My only issue was that there were baby roaches in the shower area. It seemed to get worse the longer I was there. The issue is that the shower door doesn’t have sufficient lining and it creates a moisture problem that invites insects. If they fix that this would be 4 star.
- 5/5
Nice
- 3/5
they text me am wake me up
- 4/5
Customer service at the desk was great. Room was very clean, looked newly renovated. Nice and quiet surroundings. Traffic to get to downtown Atlanta was terrible but that's not the property fault. Great stay!
- 5/5
I found this hotel days before my trip and it was great. Great location. Great staff that was very helpful and polite. Zero complaints.
- 4/5
The staff was very friendly and helpful.
- 5/5
Its was great easy to access and will stay again on my return home trip
- 4/5
Need better breakfast options
- 5/5
The front desk woman at check in was amazing
- 3/5
First room was dirty with questionable fluids on the lamp and crust particles falling out of the blinds. We went downstairs and staff didn’t seen surprised or sympathetic to the matter. He gave us a new room and we immediately could smell a difference in the rooms. So their sanitation standards may be questionable.
- 2/5
Brandon, a front desk worker, was much more concerned with his phone conversation than he was with maintaining the breakfast space. My room was never cleaned and I was there 3 nights. Housekeeping came in and tossed the comforter over my piled up pillows and left……AND I was first placed in a room that smelled strongly of mildew, with a king bed, which I requested, but once moved, only queens were available.
- 4/5
Bug found crawling on bed. Did not report aa we only found 1.
- 5/5
Good 2 night trip out of town to visit family.
- 5/5
Convenient to retail and restaurants
- 5/5
Awesome stay… Hotel was very clean. Staff was very attentive. I will definitely stay again.
- 5/5
Nice and friendly
- 1/5
The breakfast is overated,staff made up some policy that only guests who spend the night there can eat breakfast. Manager had no clue on how to mediate. Her answer is to call the police even tho i wasnt threatening. They still have my things. Waste of money and illegal keeper of my property
- 5/5
Away from restaurants but good close distance from Stone Mountain
- 5/5
Good place to spend the night
- 5/5
Excellent, A++
- 2/5
Nice new hotel and got a good nite's rest. The only issue was after waking up so refreshed , I went to check out and got my head bite off by the desk clerk because She pointed to a bowl on the counter for returning my room keys,and I put them in the bowl with the paper card holder they were in. " I SAID TO PUT YOUR KEYS IN THE BOWL!!" So I took the keys out the the paper holder like a scolded child and put only the keys in the bowl while Ms. Bossy B#@tch frowned at me. What great customer skills!?! TRU story 😕
- 5/5
Greeted at the front desk with a friendly front desk staff member. Check in was easy, they do ask your license plate number so have that handy if you don’t want to walk back your car, they keep track of the cars that are guest of the hotel. We were given complementary bottles of water. The room was clean an just enough for me an my fiancé for an overnight stay away from home . It’s plenty of restaurants an shops near by. We would definitely stay there again it was a last minute booking an we loved it.
- 5/5
I always love to stay for work. It’s a very well clean and nice hotel also affordable.
- 3/5
Hotel is new. Clean and cute. However the TV is basic. No Netflix or smart capabilities. Scrolling guide and basic cable. On a business trip, all I care about is getting to room and watching TV so I’m always annoyed when the TV is not good. Smart TVs are cheap. Don’t understand why all hotels don’t have them.
- 2/5
And when entering the bathroom there was a large, live, cockroach on the floor. A terrible experience.
- 5/5
The property is well maintained and is very clean and affordable.
- 3/5
Only one chair available for 2 people. No microwave available
- 5/5
The property is beautiful clean on the outside and inside. Staff was very friendly. I definitely recommend this hotel.
- 5/5
Great hotel
- 5/5
Perfect staff
- 5/5
We have stayed here 8 or 9 times as we travel between Chicago and Florida....it is about 1/2 way and they allow our 65 pound dog to stay with us. Great staff and always friendly. Glad to have free coffee, though we generally leave before the free breakfast. Well thought-out rooms with everything one needs
- 2/5
Like some woke person, Fox News was censored. Never going to stay here again
- 2/5
The staff at this hotel was great. However, the noise level was way too much no matter time of the door. I won't stay here again.
- 5/5
Great stay visiting friends in Atlanta
- 5/5
The staff is always very welcoming from the front desk to the cleaning crews. I love this place. It is my go to.
- 4/5
Staff were extremely friendly and accommodating the best part of the day. Quiet neighborhood right off the circle freeway. Brand new help me brand hotel with Ikea type furnishing. Light and delicious breakfast. Great value.
- 3/5
The beds were very uncomfortable. We stayed for three nights and they only serviced the room once by giving us towels and emptying the trash on the last day. We had to ask for towels everyday before.
- 4/5
I love this hotel. Only issue I had is when the fire alarm kept going off. And nobody said what was the reason we had to get up in a few hours for a funeral. So that was the only issue.
- 5/5
Staff was great! Clean hotel location great!
- 5/5
5 Stars
- 5/5
The room was very spacious and clean. Breakfast was really good.
- 3/5
Rooms are not sound proof, no microwave to warm food late nights.
- 5/5
Comfortable simple room although there is a mini fridge there is no coffee pot nor microwave in room. Coffee and micro available in lobby all day and night.
- 5/5
The Blinds!!!
- 5/5
Everything was nice
- 5/5
It was ok stay. Hair in bathroom
- 5/5
Friendly staff and property is clean.
- 5/5
The staff was excellent
- 5/5
I love the design of the hotel and the fact that they had hot chocolate and coffee to unwine at night
- 2/5
Breakfast was shut down around 8:50. Came down at 8:52 to minimal options for myself and 3 kids. Asked if there was anything available and was told breakfast ends at 9:00. I said ok well we still have 8 mins and she said again well breakfast ends at 9:00. So then I had to buy a milk to hold my kids over until we could grab breakfast outside the hotel. I asked the front desk to clean off a table as it was dirty from a previous guest. She said I could ask the lady doing breakfast. My response was she is busy cleaning up breakfast because it ends at 9:00 even though it was not 9:00 yet. The front desk attendant was not happy to help. She was too busy listening to her ear buds that was connected to her phone. I asked to speak to a manager but was told they weren’t answering their phone and was given a business card. Rooms are small. Would not stay here again. No one was willing to help at any point.
- 1/5
I ending leaving due a hurricane in my town home but the service was terrible, staff very unprofessional
- 4/5
The only things i didn't like was its a dog friendly hotel, and every morning when an owner left her room a few doors down from us, the dog barked the entire time. You can walk to Dugans bar and grill, great place to watch games and the wings are delicious!
- 4/5
Nice spot, good layout, and kind staff
- 5/5
Very nice and quiet
- 3/5
The staff, however, was great. Very friendly and quite pleasant. The lady who worked the breakfast buffet was especially nice. She truly seemed to enjoy what she was doing, greeted everyone with a smile on her face, and had pride in her service.
- 5/5
There were some confusion at the front desk two different clerks charging me twice for my two dogs ( the day we arrived and again the day we check out). The check out clerk could not correct the problem but eventually two days later after multiple calls the money was returned back to my credit card account.
- 5/5
Everything was perfect just what we needed
- 5/5
Fantastic experience and stay from start to finish. Naima was the most helpful and sweetest front desk employee! She attended to our every need and was insistent on making sure we were comfortable and happy. The hotel was clean, beautiful and tucked away in the wooded area of Northlake Parkway with easy access to the highway where we were able to get where we wanted to go easily and quickly. Hotel was very quiet and clean - we loved it!
- 5/5
It ws exactly what we needed, where we needed. We will go back.
- 4/5
One thing that I would like this hotel to automatically do is to leave two sets of towels in the bathroom, especially when you know that two people will be staying in the room. I had to request additional towels each of the two days/nights that I stayed.
- 5/5
Great property. Great location.
- 5/5
We enjoyed our stay very much at Tru. Friendly staff and clean hotel. Will definitely stay again
- 5/5
Hotel was basic but nice and the price was reasonable. Breakfast was good
- 4/5
This hotel was very clean and the staff was friendly. There’s also a nice outdoor patio if you want to sit and relax.
- 5/5
If they were just as we expected, the clean room and good service.
- 5/5
Great clean nice pool table
- 5/5
good quiet location.
- 1/5
Upon arrival .. there was no one at the counter/front desk. Waited for nearly 10 minutes.. then googled the hotels phone number and called. Someone finally appeared.. checked in.. went to the room, and it had not been cleaned!!.. bed appeared as if someone had slept in it..the bathroom was .. far less then clean. Immediately went back to the front desk and asked for a refund.. as there was no way I trusted the establishment thereafter..
- 4/5
Me quedo cerca de todas las actividades que realizamos
- 4/5
My room is clean
- 1/5
Hotel attendant allowed marijuna smoking and extremely loud music at 11 PM on 3rd floor without intervening. As a consequence they moved us to a different floor in King room instead of 2-queen for the first night but assured us that for the next 2 nights on our reservation they would move us back to what we had booked and paid for. It was only a matter of waiting for the cleaning crew to release our room. When we checked back in the next evening the information had not been noted anywhere in their system, the new attendant tried to put us back in a King room, claiming no 2-queen room was available to us. When we insisted, Thomas claimed they had no obligation to provide specifically what we had booked but could put us on a waitlist in case another 2-queen bedroom reservation fell through. When we demanded they give us the room we had booked he unilaterally canceled the rest of our reservation and told us to leave. So they were not willing to apply the policy to others that they were applying to us. We had no choice but to book the rest of our trip with a competing local hotel. Hotel employees broke Hilton company policy as well as Georgia State laws by allowing cannabis use. We could have called the cops but decided to relax by the pool of the other hotel instead of spending our evening reporting them. Our advice is to take your business elsewhere if you don't want to risk facing what we did
- 5/5
Very nice it up today please!
- 5/5
Great
- 1/5
We check in and the room had dead rouches . then we have a terrible noise all night coming from the pipes . we requested a change of room they did not have any and we could not cancel and leave because they will charge us anyway . Next day same thig and even thought we asked for the room to be maid , no even one of the days was done , no one came from housekeeping to clean the room. One of my sport jackets was stolen from the room or simply disappear ... we asked to please chaneg our room and only on the last day the room was changed . Horrible experience, under staffed hotel . people at the front desk did the best they could I want my money back
- 5/5
And I'm disabled & in a wheelchair(ugh). There's NO CARPET in the rooms. Just that makes it so much easier for me. Cleaner than carpet, cuz that kinda always freaked me out anout hotels, even before I was disabled. Cleaner too. I can't say enough good things about it! Thank you sooo much Tru by Hilton Atlanta!!!!❤️🤗
- 1/5
MY CAR WAS STOLEN. There is no security in the parking lot. They don’t take your vehicle info at check in because they don’t patrol the lot at all. Then when I asked for some sort of credit or refund for the ONE NIGHT I stayed- they refused. The actual hotel is nice enough- but the security is non existent.
- 4/5
Na
- 5/5
Although it looks secluded it's just a few blocks away from shopping and restaurants. Pretty new with great decor. Good full breakfast. Staff is one of the best and friendliest I've met in a while and I travel a lot. Highly recommend.
- 3/5
Disappointed that after being told upon check in that we could pay with cash, that they then said they don’t accept cash when we went to check out. Probably will not book here again.
- 3/5
The lady at the front desk was very friendly and attentive. The room was okay. There was hair on the floor, on the shampoo bottle, in the shower. Also found stains on the pull down shade. Just wished it was a little bit more cleaner.
- 3/5
This is not a Hilton standard hotel, the bed was hard as a rock(mattress on top of a piece of plywood),no microwave no closet to hang your clothes in,it clean though.Its only good for a overnight stay...
- 4/5
Overall a great stay however we had to wait 2.5 hrs after checkin for a ready room.
- 2/5
Shay was very rude and spoke of policies that didn’t exist. Randall was very helpful. The food was good. Relatively clean
- 5/5
Clean hotel
- 2/5
I was having a pretty good stay (didn’t mind that my sink leaked-I just put a towel down), but when I was asked to bring my dirty towels down to the front desk in order to receive clean ones, I was flabbergasted! And then I was told by the housekeeping person that “this was a 2-star hotel,” I was appalled. He told me this wasn’t a full service hotel! It was very off-putting! Finally, I was told to pick up my clean towels when I returned from my outing. I’ll never stay here again because of the poor attitudes of the workers (except the lady that checked me in-she was wonderful) and their noncommittment to keep guests moderately happy. This hotel was a loser to me and I shall not return.
- 5/5
This property is reasonably priced with available free parking. It also includes free daily breakfast. The rooms match the included photos. There isn't a lot of fan fare with average amenities and i like that there is no carpeting. There are limited dining options close to the hotel so you will have to drive unless you eat at the places nearby. No restaurant or bar either but that's a trade off for the price etc. I would stay again.
- 4/5
Nice and clean
- 5/5
Easy to find, free parking, decent free breakfast
- 1/5
Horrible experience. No power whole night.