The Westin Atlanta Airport

The toilet was dirty, and there was blood on both sets of sheets on the two queen beds. I called the front desk, and they quickly moved me to another room, but the AC did not work. This property is tired and dirty.

Everything was nice except for there being trash left in the room and a missing tv remote

Amazing overall! Definitely recommend even for a short weekend stay.

Outstanding!

My family booked with the Westin for our 10 year vow renewal and we all had a wonderful time. The hotel was only 5 mins away from the venue. The bar is top notch ❤️

The room was clean and comfortable, and the staff was friendly and helpful. Breakfast had a good variety of options, and the hotel was quiet and well-maintained. Check-in was easy, and the overall experience was pleasant. I would stay here again.

Thank you

The room was spacious, the bed was super comfy and it was one of my new favorite places to stay while in Atlanta. The staff were super friendly and helpful. Over all, I did not have any issues at all.

I was charged 80 dollars for parking in the hotel lot after being told it would only be 32 dollars!

We enjoyed our stay other than the service at the bar in the hotel. No one really spoke English. The bartender over charged us and was extremely rude when we asked about it. Other than that, we would stay again. I would just go somewhere else for beverages and food.

The employees in the restaurant had outstanding customer service and the food was delicious. The front desk was terrible. Upon arriving, they had to change me to another room due to the smell and unclean conditions. The second room was not much better. Had mildew/mold in the showers. Not a clean hotel. Will never use again.

Clean room, good stafg

Great service

They charge me for something I didn’t buy

The gym is one of the biggest I’ve seen for a hotel and the pools were amazing with one indoor and one side outdoor. 100 percent recommend and definitely plan on staying here again!

After traveling in Europe (with its unique charm but air conditioning and soft bed pillows are not part of that charm), we were pleased to find a room with air conditioning and comfortable sleeping arrangements. We also availed ourselves of the the hotel shuttle that conveniently transported us to the airport in a timely fashion. Staff were also courteous and helpful. We would definitely stay here again.

Good

Exceptional

Great staff, great room service.

This is a review of my stay, not of Westin Hotels generally. This particular Westin was understaffed so long lines at front desk. Apparently, there was a beauty pageant for young girls (think jon benet ramsey) in the area so hundreds of young girls aged 4-12 were staying here. That’s fine but when they are running through the halls

Good

very clean very respectful staff

Nothing

Location, friendly and accommodating staff. Nothing

The bed was very comfortable and clean. The shower was ok. Staff was nice, although maintenance never came to check my door lock. The TV never worked :( Kids were running outside the hall at midnight and playing with ice machine.

Clean room friendly staff

Charging over $30 for parking is ridiculous. In addition, my husband has a broken back and I had to ask where I could get a luggage cart. No one could be bothered to help. The phlegm in my sink was disgusting as well as the random pubic hair in the bathroom. We ordered food at the bar and I spent the rest of the evening sick. Won’t ever be back

Clean roof and very comfortable bed

Exceptional

Stuck in Atlanta due to a Delta flight delay causing us to miss our connecting flight to Barcelona, we booked the Westin to be close to the airport so we could get rebooked. Booked it for the pool and lobby area. Bar drinks were excessively expensive at $20+ a drink. Shuttle was a fantastic amenity. Beds were super comfortable and room was clean, quiet and cool. Great place to recoup and try to salvage our delta flight issues. Epic fail on Delta’s part but good on Marriott. Point off for costs and quality of food. Everything else was great.

Had to stay in Atlanta for a delayed flight. Stayed many places and I would go back to this property

Needed a quick stay for a day trip. The front was very nice and accommodating

Great hotel experience! The staff was helpful and courteous. The room was emasculate!

Good

Comfortable bed, nice shower, and friendly staff! Indoor pool was lovely to take a dip in and connects to an outdoor pool as well.

Love the Westin!

The bed was comfortable and the room was nice. We had dinner at the bar and the bar tender could barely communicate with us and it took 45 minutes to get the check after asking for it. The lobby/bar is very hot.

The food was excellent . Bed linens , specifically the blanket should be replaced as it was pilling . Room felt clean . Front check in area needs improvement and / or extra staff as there were lines and a lot of time spent checking in . Overall it was a pleasant stay .

Hotel was clean, comfortable and very relaxing. The front desk clerk was extremely helpful in helping us find parking for our car while we flew out for over a week

Si todo muy bien

I LOVED IT!!!!!

No hot water

Really well appointed hotel with great staff at every level! Highly recommend!

great staff

The overall state was enjoyable! However, the rooms are not refreshed daily. Even after I requested it to be, the staff did not show up until after 4pm to bring towels. This is not the usual experience that I am accustomed to. So I have to assume maybe it happened because of a staff shortage. I would still stay here again.

Loved the layout, the beds, and just about everything except the two items mentioned below. There was an air freshener (one of the pine tree looking ones) shoved in my air vent, thought that was a bit tacky. Office center/ printing was out of order, when traveling for work that was less than ideal.

The hotel was nice and in a nice area The bathroom was dirty it’s like they didn’t clean the room before we got in there

Loved the layout, the beds, and just about everything except the two items mentioned below. There was an air freshener (one of the pine tree looking ones) shoved in my air vent, thought that was a bit tacky. Office center/ printing was out of order, when traveling for work that was less than ideal.

The hotel was nice and in a nice area The bathroom was dirty it’s like they didn’t clean the room before we got in there

Good

Due to a broken plane we had to stay overnight in Altanta. The hotel shuttle picked us up, the hotel staff was very friendly and helpful. Very nice hotel.

it was my birthday and the concierge or attendant made it a point to slip a Happy Birthday Card under my door and a birthday cupcake at my door. i thought that was very nice and special :). Thanks very much.

But… the price to park for one night is ridiculously high. The last five times we stayed there, we had to make several trips back to the front desk before we could exit the parking lot because the exit arm didn’t work. We will be considering an another hotel in the future.

Wet nice and clean hotel will return

Wonderful!

Good

Room was beautiful with a nice view Parking fees and paying for them

Room was beautiful with a nice view Parking fees and paying for them

Room was cold I changed heat but when I returned room was still cold. I did not call reception to find out if it could be fixed.

I had just a quick stay so I have not much to say. It was as would be expected from the chain hotel.

The 'snack' area had some food choices that did not include prices - so you would need to grab some items and then take them to the check-in to find out what they cost. The room was great and we slept well. They could do better on displaying prices for items they sell.

I do not remeber the representative's name but she was a black woman with shkrt hair and wore glasses, she was Extremely nuce and very helpful! My stay was very nice as the rooms were also nice and clean. I would stay again. They have a nice lobby that has a restaurant and bar and area for watching a large screen tv, it was a vibe to chill there for a while after we explored the city before going back up to my room

Clean spacious room

Close to the Convention Center. Loved the indoor pool and gym with top notch equipment.

Close to the Convention Center. Loved the indoor pool and gym with top notch equipment.

Great value. Friendly staff. Close to the airport.

Superb

First time at this hotel and was very disappointed being a Westin property. Definitely older and long in the tooth!

Wonderful staff and comfortable rooms also very clean Everything was great

Wonderful staff and comfortable rooms also very clean Everything was great

Exceptional

Our stay was very excellent. Checked in about 9:30 PM and out again at 4:00 AM, a very short layover between flights at Atlanta. The beds were very comfortable. The walk in shower was an additional perk that was unexpected. We were checked in and out by 2 different desk clerks very quickly. The airport was quick and easy . We did not have time to use any of the other benefits other than a clean comfortable room. We would stay there again if it became necessary.

Excellent

Very nice hotel short drive to the airport and excellent service!

The closeness to the airport It was dirty

Superb

Everything

Good

The closeness to the airport It was dirty

The room was clean enough Charging for WiFi. Kinda ridiculous.

The room was clean enough Charging for WiFi. Kinda ridiculous.

The staff were rude, slow and uninformed during the check in process. They didn’t even know how to use the app to pay for multi-day parking passes. The rooms were dirty and unkept. The restaurant was awful and there is no other food options close by. I definitely will not stay there again or recommend it for anyone else.

Loved the indoor/outdoor pool. Staff was very friendly and helpful!

The staff were very welcoming.

I loved it!

Clean

Great place to stay, friendly staff, excellent room, all around great

Location

Location

Great Stay

Exceptional

Restaurant atmosphere like a cafeteria. Should be more upscale

Restaurant atmosphere like a cafeteria. Should be more upscale

Was only there overnight because of a long flight connection. Comfortable bed & pillows, clean and as a lone female traveler I felt safe. It is quite noisy in as far as it’s right by a busy road and off course the airport. Not being used to an AC unit I found it too noisy to leave on all night. Thankfully it wasn’t too hot. Shuttle bus was reliable. Staff on reception were friendly. I didn’t use the restaurant or coffee shop so don’t know what they were like

Good service

This was a quick stop in transit from Lisbon to Daytona Beach, FL. Unfortunately, too tired to have cocktail in the bar/lounge area that was most inviting. With early morning departure, unable to comment on breakfast. But the bed was so comfy! Able to adjust room thermostat for our comfort. Very nice and quiet with blackout curtains. Helpful staff. Would book for longer stay.

Yes, good, well located ATL option!

I really like the secured parking. I enjoyed the hospitality of the staff.

I really like the secured parking. I enjoyed the hospitality of the staff.

All the amenities were easy to get to. And the restaurants were fantastic

Has been updated fairly recently. Pleasant in all respects. Bit spendy bit worth it.

It was very clean! Close to the airport and the bed was very comfortable! Everything was good! No complaints…

Room clean and comfortable. Staff friendly and attentive.

The location of the hotel. Hotel did not have a microwave and the breakfast set up was nice but breakfast did not taste the best. Also had to pay for a child to eat breakfast and it was expensive and the child only ate fruit.

The toilet hadn't been cleaned thoroughly. I was charged for 2 waters when I only bought one. The TV signal kept going out. The mattress was too firm so I didn't sleep well. My sleep also kept getting interrupted by a loud thumping noise. I am not sure where it came from though.

My stay at the Westin was exceptional!

Clean atmosphere, friendly staff easy shuttle great work location while waiting for my flight

Convenient location next to the airport with a free shuttle. The food there was great, and the room nice and clean. The gym was decent as well.

Rooms were not clean at all

Clean, nice, comfortable

Great hotel and staff very clean

Devesh was extremely professional and welcoming

Clean room, friendly staff

Staff good, room clean. Meal options pretty bad. Room service came in a to go bag (at that cost it should be plated). Breakfast is ok but nothing special. Expect more out of a hotel like this. Fairfield inn offers same food experience.

I also requested 2 wake-up calls and only received one, which only gave us 7 mins to get downstairs for the airport shuttle. Then, the airport shuttle was 10 mins late and after boarding and loading us all - made us wait 10 more mins! Which meant we got the family of four which caused us to be delayed another 10 mins! I will not be staying at that hotel again. Not a pleasant stay at all.

I could not have been more pleased with our stay at the Westin. When I checked in, the staff saw that it was my birthday the following day. They responded with a signed birthday card and a cupcake delivered to my room within the hour! That is not the kind of experience you cannot get anywhere.

I didn’t have breakfast there

Yes

Exceptionally clean, modern and spacious. The staff were also very courteous and helpful. We stay again whenever in the ATL

“I appreciated the hotel’s convenient location near the airport, which made travel logistics much easier and reduced stress before and after my flight. The room was clean, quiet, and very comfortable, especially the bed and overall room layout. I also found the staff to be courteous and helpful throughout my stay, and the amenities provided a relaxing environment after traveling.” “The breakfast buffet was not hot, and my room was not serviced after I left early Sunday and returned later that evening. However, the staff responded professionally and moved us to another room, which I appreciated.”

Nice stay

Amazing stay!

Breakfast was great. Dinner options are terrible. When I checked in (9:00 pm) the hallway leading to my room was almost impassable because of the dirty linen and garbage from the rooms - it had not been picked up from earlier cleanings. Disgusting! In the room bathroom there was a whole wall that looked like someone had spilled a cup of coffee. Overall the hotel was not that clean. Airport shuttle was perfect.

Yes

$32 overnight parking wasn’t disclosed until I got to the hotel. Room and hotel looked like something from the early 90’s.

The location The price did not add up to the property. I paid way more than what it was worth.

The hotel was accessible, comfortable, clean and accommodating. There was ample onsite parking, the amenities were excellent. The food was good and the staff were professional.

The hotel was neat and clean. The service was excellent!

Clean and conveniently located N/A

Yes

The room was very clean no complaints

This is always our go to. Very clean and pleasant.

Easy check in process friendly staff and clean room

The bed and bedding were very comfy! Better than alot of other hotels. Nice room and clean!!

Check in was exceptionally accommodating and pleasant. I am a Marriott Bonvoy member and my King room was upgraded to the King Deluxe. Bonvoy members are also placed on the two top floors which is marked on the elevators. My room was clean, at a comfortable temperature, lights were on and robe hanging in the bathroom. The bed was beyond comfortable, not too soft and not too firm, the sheets and blankets weren't tucked too tight to where they would break a nail pulling them up, so I appreciated that very much and slept like a baby. The shower pressure was great and water was at a great temperature, although I prefer it hotter but again that is just a preference. Parking was convenient and easy to establish, I didn't use any amenities, but the front desk told me about what was available during check in, just didn't need anything for an overnight stay. The seal on the deal for me was a housekeeper asking me how I was enjoying my stay and if I needed anything. I will most certainly be staying here again when I am in the area. Five stars.

The housekeeping for this hotel is horrible. I was checked into a room that had blood stained sheets and spots all over bathroom floor. My room was changed and the second room also had some type of visible stains on comforter. What a nightmare! Please beware when staying at this hotel.

Clean, pretty. Staff was ok (a bit stuffy & not that friendly). Pool was great & plenty of towels which was awesome. Room & shower were nice.

From the front desk to the airport shuttle staff, everyone was a pleasant and welcoming.

Clean room

Good breakfast. Shittle was great. Friendly staff.

The best hotel in the entire USA

The condition of the property was in ill repair. The door lock was malfunctioning. I was locked out of my room. The carpeted areas were dirty, not like they weren’t cleaned, like they needed to be replaced.

Loved the Westin. Room was lovely, food was amazing, and the staff were outstanding. Nothing

Property had some flaws and was outdated in some aspects. The staff appeared hard working and the room was clean. The proximity to the airport was ideal but I don't consider this to be the "nice" side of Atlanta. No fault of the hotel-just my take from the surrounding restaurants and things. Parking was a nightmare if you don't valet. Would stay again if airport proximity was inmprtant.

Great location near the airport

Room was great, clean and comfortable

Yes! My main concern is the pay for parking.

The reason for my review of this property is because I was charged for my room stay even though I didn't stay in the room. I reserved the room because I was told by Delta Airlines that I wasn't going to make my connector flight out of Atlanta. Well, I ended up making my connector flight and no longer needed the room. I purchased expedia insurance for my stay, which means that I should be reimbursed!!!

Common areas/lobby is outdated, but the rooms are nice, and beds are comfortable.

I had no hot water in my room whatsoever.

My friend and I absolutely loved our stay here! It was so clean, the staff was super friendly and the food was delicious! We will definitely be back!

Very clean facility. Professional and courteous staff. Easy check in.

The staff was friendly. The room was clean and the bed was definitely heavenly. The room was not very spacious but it was clean. However, the area didn’t have a lot of shops and restaurants and is definitely not walkable. We had a car so I was able to drive to get food but not a lot of options in the area.

Yes

Room was great. Restaurant was mediocre. Waiter was wicked slow. Food was nothing special. Would stay again , just not eat there.

Beautiful and near the airport. Shuttle to airport was also provided.

There was a very bad ladybug infestation in my room (the weirdest thing I’ve ever encountered!) they were also in the hallways, but I was told it because of the time of the year and they gave me another room from the 6th floor to the 3rd floor—the 3rd floor room felt like I was at Motel6 instead of The Westin. Did not enjoy my stay here at all, and it had great potential if I hadn’t had those 15+ crawling ladybugs all over my room and sleeping area.

Enjoyable stay.

The room was very clean & the staff was courteous. I enjoyed my stay and thanks for the hospitality.

Site failed to inform me about the requirements for parking on property at booking. That was an unexpected $32 experience. Nor did the staff inform me during check-in.

We booked the room around 10 pm and messaged them to say we’d be arriving very late due to flight delays. When we arrived around 3:30 am, they had no clean rooms for about 12 of us. We slept in the lobby. They did allow us to go to a room at 5:30 am to sleep for a few hours and gave us tickets for the breakfast buffet which was great. I will discuss getting a refund for that night when I get back home. Hopefully they will.

Pleasant

NA

The service is excellent! From the check-in to the departure. 5-Stars@

There were broken glasses in the hallway, a box of used condoms left by the elevator in the lobby, the rooms were absolutely disgusting, filthy. The parking is ridiculously expensive, too loud and once again, absolutely filthy. Front desk was informed and gave me 10 points to Marriott club.

There were broken glasses in the hallway, a box of used condoms left by the elevator in the lobby, the rooms were absolutely disgusting, filthy. The parking is ridiculously expensive, too loud and once again, absolutely filthy. Front desk was informed and gave me 10 points to Marriott club.

Very modern hotel, extremely clean, comfortable bed, amazing breakfast buffet, even had lavender oil next to the bed.

Very modern hotel, extremely clean, comfortable bed, amazing breakfast buffet, even had lavender oil next to the bed.

Nice size room, and close to the airport

Nice size room, and close to the airport

Clean, friendly staff, good food, and close to the Airport!

Clean, friendly staff, good food, and close to the Airport!

We chose the hotel in part to use the indoor pool. It was closed.

We chose the hotel in part to use the indoor pool. It was closed.

She returned and stayed a few more days. When she checked out she informed the front desk of the rude employee and the fact that she had been overcharged for the parking that she had been told would be another price. The desk manager used the same excuse about the employee having lost her mother so it should be understood that she was rude. In the end, the manager told her that the room and parking cost would be taken care of by the hotel. My mother stays there very often as she travels quite a bit and always travels from Atlanta. She just received a bill for the hotel and parking in full. She never should have been told that the bill was going to be taken care of. This is not the way in which a Westin lives up to it’s fine reputation.

She returned and stayed a few more days. When she checked out she informed the front desk of the rude employee and the fact that she had been overcharged for the parking that she had been told would be another price. The desk manager used the same excuse about the employee having lost her mother so it should be understood that she was rude. In the end, the manager told her that the room and parking cost would be taken care of by the hotel. My mother stays there very often as she travels quite a bit and always travels from Atlanta. She just received a bill for the hotel and parking in full. She never should have been told that the bill was going to be taken care of. This is not the way in which a Westin lives up to it’s fine reputation.

Room was nice but it took 10 mins to get hot water to the shower. One night they took our towels and never replaced them. When we booked this hotel we booked it for the indoor pool only to find out it was closed for the week when we got there. We booked a few months in advanced and didn’t see anything about the pool closure. Overall ok hotel, rooms were clean and staff was nice but our stay just wasn’t the best we’ve had.

Room was nice but it took 10 mins to get hot water to the shower. One night they took our towels and never replaced them. When we booked this hotel we booked it for the indoor pool only to find out it was closed for the week when we got there. We booked a few months in advanced and didn’t see anything about the pool closure. Overall ok hotel, rooms were clean and staff was nice but our stay just wasn’t the best we’ve had.

I am compelled to share my recent experience at the The Westin Atlanta Airport. During my stay on Valentine's weekend, I encountered an issue that necessitated my feedback. Upon arrival at midnight, I retired to my room around 4:00 AM. Initially, I spotted what I thought was a ladybug, but it turned out to be a beetle. As I prepared for bed, I noticed additional bugs on the floor, bed, and curtains. I promptly informed the front desk, and they apologized, relocating me to a different room. Unfortunately, the second room also had bugs on the headboard, prompting me to request another change. The staff apologized again and provided a third room after inspecting it for pests. However, upon unfolding the couch, I discovered a significant infestation of bugs underneath, as well as on the floor, curtains, and in the bathroom. Given the persistence of the issue across three rooms, I decided to vacate the premises. The manager requested that I document my complaint for corporate review, assuring me that someone would follow up. Regrettably, I have yet to hear from them. If I could give zero Stars I would

I am compelled to share my recent experience at the The Westin Atlanta Airport. During my stay on Valentine's weekend, I encountered an issue that necessitated my feedback. Upon arrival at midnight, I retired to my room around 4:00 AM. Initially, I spotted what I thought was a ladybug, but it turned out to be a beetle. As I prepared for bed, I noticed additional bugs on the floor, bed, and curtains. I promptly informed the front desk, and they apologized, relocating me to a different room. Unfortunately, the second room also had bugs on the headboard, prompting me to request another change. The staff apologized again and provided a third room after inspecting it for pests. However, upon unfolding the couch, I discovered a significant infestation of bugs underneath, as well as on the floor, curtains, and in the bathroom. Given the persistence of the issue across three rooms, I decided to vacate the premises. The manager requested that I document my complaint for corporate review, assuring me that someone would follow up. Regrettably, I have yet to hear from them. If I could give zero Stars I would

I was here due to a 16 hour layover in Atlanta. Service was good, and rooms were clean. My only complaint is my room was very warm. I turned the thermostat down to 60 and it didn’t make a difference.

I was here due to a 16 hour layover in Atlanta. Service was good, and rooms were clean. My only complaint is my room was very warm. I turned the thermostat down to 60 and it didn’t make a difference.

Other than that, everything was amazing. The rooms were spotless, and I especially loved the lavender oil, the white tea shower gel and lotion, and the incredibly comfortable bedding.

Other than that, everything was amazing. The rooms were spotless, and I especially loved the lavender oil, the white tea shower gel and lotion, and the incredibly comfortable bedding.

Very clean. Easy check in a friendly staff. Nice place to bring my pup.

Very clean. Easy check in a friendly staff. Nice place to bring my pup.

Great service and accommodation

Great service and accommodation

The hotel was ok. It served its purpose but nothing special. We had to move rooms because the heat didn’t work and the hot water only went to warm. No accommodations outside of moving the room. Parking was pretty high. Overall ok.

The hotel was ok. It served its purpose but nothing special. We had to move rooms because the heat didn’t work and the hot water only went to warm. No accommodations outside of moving the room. Parking was pretty high. Overall ok.

Great staff, breakfast was great

Great staff, breakfast was great

The staff was so helpful. The convenience of parking and being shuttle to the airport and back are a real plus. The restaurant on the property was very tasty also

The staff was so helpful. The convenience of parking and being shuttle to the airport and back are a real plus. The restaurant on the property was very tasty also

Nice

Clean room

Good hotel for near the airport

No hot water at the shower but they were nice a

The woman at the front desk was amazing-strictly rooms. The sheets were scratchy. The bed was uncomfortable, and the bathroom in the lobby was an absolute mess-I really couldn’t believe how disgusting that bathroom was. Toilet paper all over the floor not flush toilets sinks were a mess. Trash on the floor.

Clean room. . .

Definitely felt neglected at the bar, ordering food and the shower in the rooms was cold. Asked the housekeeper for more towels and she stated no.

Comfortable, quiet, and convenient to the ATL airport when Delta cancels your flight.

Good timed. Good poeple

Staff were very courteous

Awesome personnel and a great stay.

Amazing staff fr9m dewk clerks

If you are looking for a great hotel near the airport The Westin is tops! Staff and check in was seamless room was great !

The parking manager Stephanie was especially helpful . She went above and beyond to make our stay enjoyable.

Didn't have any

Felt like i was staying in a 5 star hotel.

Not opened early enough

Good!

Comfortable bed and added touches

It was ok, not like a typical Westin

The bartender was amazing!!! he was very friendly fast and efficient when understaffed and so many customers at once he did an amazing job. The room was very clean. Nice I loved the bed. The shuttle driver went above and beyond with helping me to get to a car rental. It was a very nice stay.

Everyone is so friendly and the hotel was very clean.

Everything was grest

But the best surprise was the room. It was PERFECT. Very comfortable, clean, great shower, lots of outlets for charging devices, and great coffee in the room. Westin nailed it!

Great hotel. Clean & the staff was friendly and helpful.

The rooms were clean and everyone is nice.

Nothing really special

Property is old, worn, and a bit dilapidated. Room was not fully clean - there was urine from the prior guest on the toilet seat. Coffee Bar closed at 11 am - not very customer friendly.

Terrible breakfast for the price. Mostly overcooked or stale items. Do not recommend.

The front desk staff was awesome. Very helpful and friendly. The rooms are always spotless and so nice, this is our favorite place to stay when we fly!

I had to cancel My stay due to a flight delay. And I tried to get the credit but I talked to Expedia and the hotel and seems I got no wherrb

Clean room, excellent restaurant and var service.

Very clean room, staff great, breakfast everything, and bar order great.

Good breakfast and the room was spacious

Efficient check in

This hotel and our room was spectacular. The pool was also really neat and everything was sparkly clean. The hotel front desk took note of my birthdate and had a cupcake sent up for me after 30 minutes of check in. We will definitely stay here again when traveling out of Atlanta.

Staff at check in and out were very nice!

Comfy bed. No issues

Will not be at the property for breakfast

Excellent staff and rooms. Took a star off because I spotted a hair in the shower and on one of the room towels

The room was easy to find, spotless and comfortable. The staff was friendly and courteous.

Good experience overall

Couldn’t have picked a better place to spend the night. Quiet yet with every amenity you can think of, from a shop for last minute emergency needs to a restaurant, bar, indoor pool, room service, computer center, ATM on site, shuttle to and from airport…..and QUIET. Not like other airport hotels that hold weddings and expos and it’s impossible to rest. We had the best evening ever, had the best Bloody Mary’s and steaks and it was just the best.

Great beds

Courtesy was on point from all staff members

The room is clean and the staff works there are friendly and helpful

Friendly staff, conveniently located near airport.

Nice hotel but there shouldn’t be dirty bedding in the hallways

Yes

Check in was ok. We were very surprised with how dirty the hotel was. The hallways to the room was covered. The room was very hot and bed sheets had stains on them.

Great room, staff was friendly and helpful

Very clean and staff very nice

Airport shuttle easy to use. Staff super friendly.

Thank you! Everything was great — the room was very clean, and the staff were wonderful. Really appreciated the overall experience.

Rooms are poorly cleaned, and there was some type of red stain up and down. The hallway walls are super thin. I could hear my neighbors phone conversation all night.

yes

Don’t order room service. Fast food is safer

Very conveniently located and property was well maintained. Bed was very comfortable. We got in late and the kitchen was still open at 11pm. Was very convenient to have a cocktail and a bite to eat.

Everything was terrific.

The rooms were great along with the staff.

Room was clean, no microwave in the room. The water could be hotter.

No fault of the hotel but the Guests in the room next to us screamed at each other for 2 hours - we finally called the front desk at 1 am and that helped.

Yes the room was spotless and they made sure O had what I needed. Front desk was awesome.

Beautiful space and amazing bed! Large room and great food!

Lovely surprisingly quiet being so close to the airport 10/10 highly recommended we most definitely would be staying again

Room was clean and bed very comfortable

Easy transfer to airport

Staff was courteous & efficient

Perfect

Amazing hotel and staff!

Our room has no hot water, or towels for that matter. Within 5 minutes management was up to our room and explores us to a nicer room, and didn’t charge us anything!

I’d give this a 5 star review but the bed was way too soft. Other than that it was clean, staff was attentive. I’ll come back here again.

Great room, great staff

Everything was very excellent

T

The room was clean and comfortable. The staff received us well and were friendly and courteous. The free airport shuttle is a huge help is getting back and forth from the airport.

Clean room

Room was very nice. Everything i needed. Staff was wonderful especially the woman at the bar. We had drinks and food. She was fantastic. Kind and friendly. I'm sorry i forget her name but thats just my bad memory, she was superb!!! Best bloody Mary's according to my boyfriend

Small to my liking.. Not what I expected from Westin standard.

Clean and quiet

Very punctual shuttle

I liked the easy check in. The room was very clean and neat...desk clerk was very courteous.

No hot water for showers

Safe, convenient after unexpected travel problems. Airport shuttle was great, super helpful driver, punctual, every 30 minutes!

Good

Need different pillows they are too high for sleeping for neck support.

Front desk staff at check in was phenomenal she worked swiftly to overturn the rooms and get everyone on the waitlist checked in

The Westin never disappoints! It’s clean and quiet and they have beds you can literally melt in.

Thank you

10/10! I was only hard for one night, and the comfort of the beds are stuck in my head forever. Hotel was very, very clean, staff was very friendly, and it’s close to the airport. I would definitely book here again.

Nice place friendly staff

Nice and clean and convenient airport shuttle

Premium hotel. Pool area was locked and closed at 90 degrees.

The staff were all very friendly. Much appreciated.

Great hotel, friendly staff, very close to ATL

Great

My stay was relaxing

Great cervice. 100% recommended 👌

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It was great staff was very attentive to our needs and room and hotel was very clean

It was a quick weekend getaway with my daughter. The property was clean, well staffed and convenient.

Awful experience from start to finish. The parking lot is a nightmare. There is no way to pay from parking through the hotel even though it's the hotel's lot. They make you use a QR code that doesn't work as intended. It made me late for work the next day because I couldn't get out, and there was no one at the gate. The hotel itself is a bit shabby and tired, even in the remodeled rooms. And my room was absolutely FILTHY. There were stains on the pillow cases and on the bedspread. Also the bathroom floor was sticky. And the housekeeping put rolled up bath towels on top of the toilet tank. Gross and unsanitary. I couldn't wait to leave!

The bedroom could be ckeaner

Not many options in the restaurant. Bar was good with all the seating. Close to airport without all the noise. Chris with the valet/ parking service was very helpful & personable. Housekeeping was great!

Love this hotel! Quiet

This property is old and outdated. I paid $280 for a 5 star hotel that night. The TV was on a marketing loop, and was not able to be turned off at the TV. No remote control was in my room. Had to wait 15 minutes for an “Hotel Engineer” to bring me one. The next day I needed to make it to the airport early. The shower would not work. Had to have a “Hotel Engineer” back to my room at 6:45AM. Took almost a hour to resolve the issue and the shower head was still broken. I had a super heavy suitcase, no convenient way to get it into the hotel. Only stairs lots and lots of stairs to get to the lobby. I got a drink at the bar, only wanted one, I got 3-4 sips and i wasn’t paying attention and I spilled it. I was not really interested in another but the bar tender insisted he would get me another one on him. They charged me for it. I only drank 1/2 of it anyways. I would not recommend this plays to anyone. Additionally the parking is online paid parking. But the sign says to talk to the hotel front desk. I assumed it was with the hotel fee. I asked them and they pointed to a QR code and say pay that way. $25 parking. The staff are rude and not very helpful. There is something seriously wrong with this hotel. Seems like a toxic workplace looking at the staff.

I am a huge fan of the Westin properties. I was so excited to take our friends to Atlanta and stay here. However for their first Westin experience it was truly disappointing. One of my favorite things is the white tea scent its known for. Well that was not the case. Not only was there no yummy inq

Front desk staff excellent. Dining staff nice but slow. Property is dated but maintained well. A bit pricey for the age.

Parker process is very confusing and staff was dismissive when asked about getting out at check out.

Nice hotel clean room friendly staff no complaints

Elegant hotel

Money back for the room.

Close proximity to the airport, very clean and felt safe. Friendly staff.

Love everything about this hotel. Close to airport - nice gym - great pool - awesome food and staff. !

Staff was great, room was great!

I had a last minute stay near the airport due to a flight delay. This hotel is very close to the airport with frequent free shuttle, which was very convenient. Both the driver and the front desk staff were extremely friendly and helpful. The price was very reasonable. Overall, a great option for a short stay near the airport.

Little bar area and tv area was nice to hang out. Room was nice and comfortable.

Very clean. Customer service exceptional

Solo business traveler, big room lovely hotel. Super walkable to restaurants and shopping

This hotel is fairly run down, not like previous experiences I’ve had with the Westin.

Nice clean spot to take a nap.

Ewwww

Great in and out stay in ATL

Better than the Hilton.

Beautiful property. Friendly staff.

It was in a convenient location

Awake to construction Sunday morning

I felt home Thank you so much

However I experienced a serious smell coming from the bathroom during my stay. I complained to the cleaning team and they were able to handle it the first day. The smell persisted and was unbearable. I did not have cleaning crew checking what I need on the following days. Overall not the worst but the best either.

Quiet area. Many restaurants in the near area. Whole room was very clean. Comfortable bed.

Staff and accommodation was excellent!! Will definitely book again in future!

My stay was ok but the Weed that was being smoked on the property was TOO MUCH FOR ME.

Shower water never got hot at 9:00pm. Discovered at 3:00 am that the hot and cold are reversed, but it still only got to lukewarm. $200 plus $25 parking ought to come with hot water and accurate labeling (or at least a verbal instruction)

Nice property. Hate that we had to pay for parking, but otherwise nice

Wzcellent

No hot water TV was not working.

Cindy at the front reception counter was exceptional. Was very helpful in providing me with information that made my stay very pleasant

We will definitely start here again!

No coffee for early mornings fights.

Broken sink and did not come to fix it

Easy check in. Clean.

great spot near airport

Easy fast check in. Room is comfortable and clean

Good food great bed

The tub faucet was a bit hokey. The rest of the place felt top notch

Very nice

I believe people come in and out with out checking,little kids using gym with out supervision

Getting from self-serve parking lot to the hotel isn't handicap friendly - there are a lot of stairs. Which also makes it a pain to bring your luggage into the building if they are on rollers. Otherwise, a great spot.

Comfortable bed, 5 mins to airport parking

A lot of fruit flies were around the bar and they were getting in my food

Great stay

Great hotel. however there is an issue with gnats in the bar area and restaurant. also we had to wait for staff to come out during check-in

24 hour airport shuttle

This is a nice average property. It isn’t convenient to Atlanta or a lot of dining choices.

The parking was confusing and was overpriced in my opinion.

Everything

Left the room the next morning at 10a and returned at 4p. Room hadn't been cleaned. Adjusted AC and smoke alarm began beeping. Room filled with smoke. No activity from hotel. Took elevator to lobby. 2 front desk clerks had no idea that the alarm had activated. Barked at them to do something! A manager comes out and first thing out of his mouth was whether I had blocked the smoke detector like it was my fault that no hotel personnel knew the alarm had activated. Would be a comedy of errors...but none of this is funny. Won't stay there again. *In fairness, they refunded the cost of the room.

C

Bed was so comfortable I did not want to get up

Heavenly beds are ideal comfort!

Very disappointed

We loved everything about our stay...bars, dining, staff and property were all amazing!

My flight was delayed and I had to stay in Atlanta for the night. my stay at the Westin made a very aggravating event much easier to deal with. Especially the bar that was open late and getting a good meal late at night

Overall it was a lovely hotel and a great value.

I liked my room

The overall service was great, hotel clean, room clea

I wish there was a Jacuzzi on the property to help soothe aching muscles.

The Good: * Location: The hotel is not in a prime spot, walking distance to major attractions and restaurants. Will probably try the Westin in the city Center next time. * Staff: The front desk and housekeeping were mildly friendly, and the rooms were generally clean. * Amenities: The gym and pool were decent, though nothing extraordinary. The Not-So-Great: * Extra Charges: While the hotel rate seemed reasonable, I was shocked when I found additional charges that weren’t clearly communicated upfront. From “Parking Lot and Dining fees“ Overall: The stay was fine, but if you decide to book here, just be aware of the hidden fees that might pop up when you least expect it. It’s not the end of the world, but it definitely left a sour taste at checkout. Would I return? Maybe—but I’d be more cautious next time about the extra charges.

Friendly staff. Hotel was clean and I felt safe. I wasn't prepared to pay for parking but all in all, I would definitely stay here again.

Staff acted as if they were overwhelmed…everything was rushed…I didn’t get the room that I reserved. That’s very important to me checkout was great

overall was clean and staff was very nice..water temps were inconsistent in showers and pillows on bed sucked ..it was convenient to airport

Not sure why parking is so expensive, and doesn’t provided in/out privileges, but otherwise worth the money

Staff very friendly and room was spacious and clean. Great water pressure from shower head and conveniently located near airport with great shuttle service. Would definitely stay here again.

This Westin was beautiful and 10 minutes from the airport!!

Great lication

I was able to stay at this establishment due to the weather knocking the power out..The customer service was outstanding though

Nice hotel!

Nice & clean

Nice room

Staff very nice & room was very clean

The only thing I dislike was paying for parking. I think that all guests of the property should be able to park for fee or for a very minimum price per day.

The Westin brand never disappoints

I loved the decor!!!

Bathtub was dirty. They relocated me to a new room and the sheets were dirty. Carpet in the hotel needed a good cleaning and overall upgrade. I expected more considering this was a Westin

This property was on point from the time I checked in at 9:30am ( I thought I had to wait until 3) until I checked out. One of the things I like about Westin is they was there to answer any questions that I had. Wasn’t too many. Parking wasn’t that bad its definitely cheaper than other hotels I stayed at in Atlanta. You can buy your parking pass the whole time you there instead of doing it day by day. $26.88per day or 33.00 per for valet. Only bad thing was I should have told them I wanted the view of the airport not the bushes. Thank you Westin Hotel and Resort at Atlanta Airport. Oh yeah transportation to and from the Airport was smooth. Pick up and drop off was excellent.

Overall great experience, my only complaint is charging guest $5 to deliver food made by the hotel’s chef. That’s a bit ridiculous but great stay.

Great stay

No

It was okay.

I enjoyed my stay. My room could have been a bit cooler (AC).

The staff in the lobby bar were fantastic!

N/a

Excellent

Relaxing stay