JW Marriott Atlanta Downtown

El hotel muy limpio y bonito nos gustó, viajamos en familia y nos acomodaron las habitaciones en el mismo piso algo que fue muy conveniente.

great time for our one night

Required a $300 hold on top of the money paid for the room. Management said it would be released 10 business days after checkout. It’s been 13 days and the money is still on hold and having trouble getting to the customer service line. They also no longer offer the room with the floor to ceiling windows which is why I booked it in the first place. I stayed here previously before they renovated and rebranded so I was expecting to get the same room as last time. Especially since they still advertise this in pictures. Corner rooms now have windows with the bottom half covered.

Kudos to the female manager, she was outstanding and the staff workers were excellent. I have never visited a hotel were the entire staff was so professional and friendly. We will definitely be back on our next vacation, keep up the outstanding customer service.

Tytiana was amazing!

Where it was located the staff and the rooms Nothing

Where it was located the staff and the rooms Nothing

We loved everything about our stay. Our room was big and really nice. I love the the entrance walking into the building. Everything was great. Staff was great! We were not disappointed.

We loved everything about our stay. Our room was big and really nice. I love the the entrance walking into the building. Everything was great. Staff was great! We were not disappointed.

Exceptional

The layout

Exceptional

Pleasant

The experience I had at this hotel was very horrible. The staff from the management to the employees were very unprofessional and rude. The construction was a total inconvenience. The sheets was filthy It had to be changed several times and I also tumbled at the facility however, the rude management trying to make this right by bringing alcohol and wings to my room and thought that was reasonable compensation for all that I experienced that ruined my entire birthday weekend. My overall experience was complete utterly and unsatisfactory me, and my friends was very appalled and will not return to this location. The management could have been much better with communicating

Passable

The experience I had at this hotel was very horrible. The staff from the management to the employees were very unprofessional and rude. The construction was a total inconvenience. The sheets was filthy It had to be changed several times and I also tumbled at the facility however, the rude management trying to make this right by bringing alcohol and wings to my room and thought that was reasonable compensation for all that I experienced that ruined my entire birthday weekend. My overall experience was complete utterly and unsatisfactory me, and my friends was very appalled and will not return to this location. The management could have been much better with communicating

Exceptional

Great view of the downtown ATL area. Also close to the Georgia Aquarium and CocaCola Center . They didn’t have a Microwave or an miniature fridge for our baby milk .

They didn’t have a Microwave or an miniature fridge for our baby milk . ? There was a blob of hair found in the sheets that didn’t belong to us that my son found .

Kept burning our food

The room was exceptionally nice. The ice machine was out. I tried to call to see where I could get ice and I couldn't get anyone to answer the phone. Not even room service. Valet parking is required, their is no self parking.

The ice machine was out. I tried to call to see where I could get ice and I couldn't get anyone to answer the phone. Not even room service. Valet parking is required, their is no self parking.

Superb

I think they should update the pictures so it can show more of the hotel, the pictures that is on there is giving false information the pictures are showing more of where the residents stay. There incidental fees is $300 a night after I was told it was $200. The staff didn't tell us that they are renovating, the bars was not open. They did have the store part making drinks but it wasnt the same. The pool area was closed at the first sign of darkness.Everyone wasn't on the same page. Cleaning staff kept coming to our room to clean after we checked in and before we checked out.The room was amazing.

Construction was a mess

Exceptional

There was construction going on in the hotel we were not told about. We woke up one morning and it felt like I was inside a dentist office with the drilling noise. The restaurant was under construction and closed as well. The bar food and drinks were very good. The front staff did take one night off our bill due to the noise which was very appreciated.

Room was nice and clean. However, everything else was not to par. The hotel had major construction going on and most all lounges, elevators, dining were closed. The area was very confusing, and staff was not a lot of help understanding the process. Also, if a hotel is not going to be operating to its full capabilities, then this should be shared before check in. We stayed because of these amenities, only to not have them. The room was expensive and added parking made it higher than it should have cost. I will find another hotel next time.

Construction site

Everything was very beautiful. But due to rennnovations, I couldn’t use everything like I would have liked. It was already in the reservations tho, so they gave us a heads up. But elevators were really slow

We had a great stay overall at the W Hotel. While the lobby and some other areas were under construction and only one elevator was operating which caused a bit of inconvenience the experience was still very positive. The room was excellent, comfortable, and well-designed. What really stood out was the food: both the restaurant and in-room dining were superb. Despite the minor disruptions, we truly enjoyed our stay.

Nice hotel, walking distance from the aquarium.

Exceptional

Very good

Exceptional

Nice Facility

I did not have a full bar in my room. Hotel staff was not accommodating

The property will welcome pets but with a $100 fee. However its a good hotel to stay at and a 20 min walk to State Farm Arena or the Benz. The room was clean and the staff was very friendly.

I booked a room here and they didn’t have it ready when I got there couldn’t give me a time when it would be ready so I settled for another room without being compensated for their mistake. Then I was not notified the pool and wet bar was closed before hand I would have never booked here for the price if I had prior notice.

Awesome

It was right in the middle of everything we were set to do when we got there. The staff was amazing at letting a 3rd party come set the room up for my gf as a surprise. They were super sweet and friendly. The only downside was they were doing renovations so we didn’t get to use the wet bar lol

The only downside was they were doing renovations so we didn’t get to use the wet bar lol ?

Clean room & wonderful staff

The renovated room was nice Never was told about construction when booking so there was dust everywhere in the lobby areas. VERY loud construction noise starting at 7:30-8am every single day.

Room was comfortable Construction noises waking me up everyday. Extremely loud. I was never informed of the construction when booking. Most common areas were closed and the ones that were open were covered in dust from construction.

Room was nice Construction waking us up everyday. Never notified about it beforehand so it was not a pleasant stay. Dust everywhere. Common areas mostly closed.

The renovated room was nice Never was told about construction when booking so there was dust everywhere in the lobby areas. VERY loud construction noise starting at 7:30-8am every single day.

Superb

Room was comfortable Construction noises waking me up everyday. Extremely loud. I was never informed of the construction when booking. Most common areas were closed and the ones that were open were covered in dust from construction.

Room was nice Construction waking us up everyday. Never notified about it beforehand so it was not a pleasant stay. Dust everywhere. Common areas mostly closed.

Bad

The location. Some of the amenities they advertised weren’t available like the rooftop pool wasn’t heated, room service never answered the phone when I was trying to order, the front desk never answered the phone when I was trying to notify them & the valet parking that I paid for never answered the phone whenever I was trying to receive my vehicle I had to physically walk down there & show them my ticket & wait outside until they go retrieve my vehicle & last but not least the property was under construction inside & outside of the hotel extremely loud with sawing, grinding, hammering & yelling while they were remodeling this hotel the entire visit that they never notified anyone on the site about & never acknowledged or apologized for the inconvenience our trip to relax. SMH!!!!

The location. Some of the amenities they advertised weren’t available like the rooftop pool wasn’t heated, room service never answered the phone when I was trying to order, the front desk never answered the phone when I was trying to notify them & the valet parking that I paid for never answered the phone whenever I was trying to receive my vehicle I had to physically walk down there & show them my ticket & wait outside until they go retrieve my vehicle & last but not least the property was under construction inside & outside of the hotel extremely loud with sawing, grinding, hammering & yelling while they were remodeling this hotel the entire visit that they never notified anyone on the site about & never acknowledged or apologized for the inconvenience our trip to relax. SMH!!!!

Love the Service..

it was under construction and valet was not doing a good job

Locations and views. It’s was under construction and cars had to be valet parking.

Clean and friendly staff Nothing

The rooms were very nice and clean. The food was also good and it was in a good location… close to the aquarium and park area and we were able to walk everywhere we wanted to go to Right off the bat when we arrived the whole front was closed off under full construction… dust everywhere and loud chainsaws and tools actively in use. To the point where I couldn’t hear the front desk employees talking to me… We had no idea this was happening obviously, otherwise I would’ve chose another hotel…. Anyways I looked passed it and looked forward to going to the pool, and it was closed!!! We couldn’t use it. Went upstairs for a meal which took long but was delicious and the waiter was very kind. The phone in our room didn’t work. We spoke to the front desk and they offered us $50 and late check out. It worked out for us but we were still upset about the pool situation more than anything as it was part of our itinerary.

our check-in time was 4 o'clock. We got there at 4:15 and our room was still not ready. I booked this two months ago. I had asked for a king bed in the room and they had none. They only had two queens so what's the purpose of booking it ahead of time? Then the room pictures on Hotels.com with the two sided walls of window was not what was the room we got there was a whole piece of wall in between the windows and for what we were using it for for pictures kind of ruined it. I will never stay at this hotel again.

Everything was excellent even the room service

Front desk clerk’s was so helpful and nice my whole stay! First shift, second shift, and third shift was amazing… I will be staying here going forward whenever I come to atl!

Nice hotel even though they are doing major renovations and begin working early in the morning!

Let us check in early and was pretty clean. I was charged for a room service item that I did not use. I could tell it was missing when I checked in because everything else was full. They charged me because they didn’t stock it before our stay. This is sloppy behavior.

Chic I booked directly with the hotel instead of a booking site the people we met at the hotel booked through a booking site rooms were better and we payed more found that off

Nothing. Lobby completely under renovation can’t even access anything and staff was very unhelpful Staff, location and visuals

The staff was amazing, very kind and helpful. I had a room that had already been remodeled. Very impressed.

The staff was amazing, very kind and helpful. I had a room that had already been remodeled. Very impressed.

Newly Renovated

The room was nice and clean! I was very blown away, staff were super friendly, they had construction work going on in the lobby but I didn’t hear any noise from my room. My only complaint expensive valet parking and I was under the impression that the breakfast was free but when I got done with my breakfast, they handed me a $70 bill but other than that I definitely recommend

The room was nice and clean! I was very blown away, staff were super friendly, they had construction work going on in the lobby but I didn’t hear any noise from my room. My only complaint expensive valet parking and I was under the impression that the breakfast was free but when I got done with my breakfast, they handed me a $70 bill but other than that I definitely recommend

Construction was very intense and we should have been made aware of the situation in advance (prior to booking), since we’re not satisfied with our room the first night, the staff went above and beyond to ensure us the luxurious room/stay we anticipated for day 2 and we were pleased!

Construction was very intense and we should have been made aware of the situation in advance (prior to booking), since we’re not satisfied with our room the first night, the staff went above and beyond to ensure us the luxurious room/stay we anticipated for day 2 and we were pleased!

Great hotel Nothing I didn't like

Hotel was under construction during our stay. Our room was very clean and comfortable, and the rooftop bartenders were very friendly and attentive. We will be back once the construction has been completed.

Hotel was under construction during our stay. Our room was very clean and comfortable, and the rooftop bartenders were very friendly and attentive. We will be back once the construction has been completed.

Nothing The water wouldn’t drain in the shower or the sink. Had the room smelling awful. The front desk only offered $50 towards their restaurant and bar

I really liked how clean the rooms were. And also how nice the staff was.

Nice hotel loved that we had a DJ two nights throughout our stay in the lobby. Staff was very nice will return.

Room Hidden prices

Everything Nothing

I never leave reviews, but this was a ripoff. I could have stayed at a cheaper hotel with no amenities. You can’t check in until 4pm so by the time we found out it was too late to book somewhere else. Wish I could get a refund!

I never leave reviews, but this was a ripoff. I could have stayed at a cheaper hotel with no amenities. You can’t check in until 4pm so by the time we found out it was too late to book somewhere else. Wish I could get a refund!

Old hotel made into a new one with some cheap paint

Old hotel made into a new one with some cheap paint

lol

lol

The room was nice as were receptionists, but I hate that I wasn’t able to use the spa, which was a large part of my reason for booking, due to construction. Also, it was very annoying to be woken up to hammering, drilling, and nails falling at 8am on what was supposed to be a relaxing stay.

The room was nice as were receptionists, but I hate that I wasn’t able to use the spa, which was a large part of my reason for booking, due to construction. Also, it was very annoying to be woken up to hammering, drilling, and nails falling at 8am on what was supposed to be a relaxing stay.

HORRIBLE!! If I could give it a zero stars I would. The whole place is under construction. Nothing works, dust everywhere… you cant sleep due to loud noices! Overall the worst experience ever.

HORRIBLE!! If I could give it a zero stars I would. The whole place is under construction. Nothing works, dust everywhere… you cant sleep due to loud noices! Overall the worst experience ever.

Staff was extremely helpful. The rooms were very clean.

Staff was extremely helpful. The rooms were very clean.

There was construction day and night. Could hardly get any sleep. INSANE fees. The rooms were not ready upon arrival. Half of the amenities were unavailable. I will not be coming back. I was very inconvenienced.

There was construction day and night. Could hardly get any sleep. INSANE fees. The rooms were not ready upon arrival. Half of the amenities were unavailable. I will not be coming back. I was very inconvenienced.

Dirty. And old

Dirty. And old

Clean room. Great staff, they were very welcoming. I’d definitely stay there again

Clean room. Great staff, they were very welcoming. I’d definitely stay there again

They were doing renovations on the building but i wish the club was still available

They were doing renovations on the building but i wish the club was still available

We stayed 3 days for my birthday. Valet was always on point. Location is great to get anywhere. Less than a mile from arena as we attended Hawks game. Room service was great.

We stayed 3 days for my birthday. Valet was always on point. Location is great to get anywhere. Less than a mile from arena as we attended Hawks game. Room service was great.

The hotel had construction going on but our stay was perfect! The staff went over and beyond.

The hotel had construction going on but our stay was perfect! The staff went over and beyond.

It was a completely different hotel from what’s showed online . Dirty . People hanging inside and out loud smoking weed etc. the room wasn’t up to par and really feel over priced. Room wasn’t anything like on the pictures and to top it someone decided to break my window breaking into my 2025 Tahoe . Entire weekend was horrible the moment I checked in . Rooms smell like weed.

It was a completely different hotel from what’s showed online . Dirty . People hanging inside and out loud smoking weed etc. the room wasn’t up to par and really feel over priced. Room wasn’t anything like on the pictures and to top it someone decided to break my window breaking into my 2025 Tahoe . Entire weekend was horrible the moment I checked in . Rooms smell like weed.

Clean

Clean

Don’t like open bathroom and shower

Don’t like open bathroom and shower

Amazing rooms! I loved the shower area! 10 out of 10 for sure!

Amazing rooms! I loved the shower area! 10 out of 10 for sure!

Under construction. You should have closed the hotel. Accommodations were horrible.

Under construction. You should have closed the hotel. Accommodations were horrible.

Very nice place as well staff are respectful

Very nice place as well staff are respectful

beautiful views

beautiful views

Had to be the dirtiest “luxury” hotel I’ve ever stayed at. When me and my wife walked in when thought the Westin was going to be a really nice hotel. It was terrible. If the owners came to this hotel it was be sold or demolished.

Had to be the dirtiest “luxury” hotel I’ve ever stayed at. When me and my wife walked in when thought the Westin was going to be a really nice hotel. It was terrible. If the owners came to this hotel it was be sold or demolished.

Room was very nice & the staff was polite

Room was very nice & the staff was polite

It was too loud at night, guest making loud noises in the hallway or playing loud music especially at night.

It was too loud at night, guest making loud noises in the hallway or playing loud music especially at night.

loved the whole experience

loved the whole experience

I am writing to express my deep disappointment with my recent stay at your property. What was supposed to be a relaxing and enjoyable visit turned into a series of unpleasant and frustrating experiences. On the morning of our stay, we were abruptly awakened around 6:00 AM by a fire alarm. Naturally, we got dressed and prepared to evacuate, only to find out later that it was a false alarm. There was no follow-up notification informing guests that it was safe to return or that it was a false alarm, which caused unnecessary confusion and disrupted our rest. Shortly after returning to sleep, we were awakened again, this time by loud construction noise coming from the building. At no point during the booking process or check-in were we informed that there would be construction taking place. Had I known, I would have never booked a stay at this location. Although our room was eventually moved, the new room had a non-functioning TV. As a gesture, we were offered a $100 lunch credit, which I appreciated. However, after ordering lunch, our total came to $158. I called the kitchen and was told that the front desk would take care of the balance. Yet, upon checking out, I was shocked to find an additional $58 charge on my bill. Given the series of inconveniences — from the early morning fire alarm and construction noise to the room change and unresolved billing issue — I do not believe I should be responsible for these additional charges. This experience did

I am writing to express my deep disappointment with my recent stay at your property. What was supposed to be a relaxing and enjoyable visit turned into a series of unpleasant and frustrating experiences. On the morning of our stay, we were abruptly awakened around 6:00 AM by a fire alarm. Naturally, we got dressed and prepared to evacuate, only to find out later that it was a false alarm. There was no follow-up notification informing guests that it was safe to return or that it was a false alarm, which caused unnecessary confusion and disrupted our rest. Shortly after returning to sleep, we were awakened again, this time by loud construction noise coming from the building. At no point during the booking process or check-in were we informed that there would be construction taking place. Had I known, I would have never booked a stay at this location. Although our room was eventually moved, the new room had a non-functioning TV. As a gesture, we were offered a $100 lunch credit, which I appreciated. However, after ordering lunch, our total came to $158. I called the kitchen and was told that the front desk would take care of the balance. Yet, upon checking out, I was shocked to find an additional $58 charge on my bill. Given the series of inconveniences — from the early morning fire alarm and construction noise to the room change and unresolved billing issue — I do not believe I should be responsible for these additional charges. This experience did

Everything was pretty much good just the parking is high for them to have nothing ealse near to park. So you have to use them.

Everything was pretty much good just the parking is high for them to have nothing ealse near to park. So you have to use them.

the room was pretty, just felt the bar staff downstairs seemed a little stressed, and the bar upset.

the room was pretty, just felt the bar staff downstairs seemed a little stressed, and the bar upset.

Great

Great

This hotel is not what it looks like very dirty and dusty very dusty. There was old spots that look like poop on the floor. The walls look like they wiped it with old dirty cloths the inside of the hallway of these hotels downstairs lobby was pretty clean, but once you get to your room areas they lifted like 1990 hotel rooms out of date. The pictures was very deceiving not worth that much money for that hotel. It was horrible. The people were cool, but the hotel was horrible. Location was good once again. Hotel was horrible. The beds were disgusting. The bathroom was extra. Disgusting changed my room three times and just stood because there was booked hotels everywhere I had no other choice but never will come back to this hotel.

This hotel is not what it looks like very dirty and dusty very dusty. There was old spots that look like poop on the floor. The walls look like they wiped it with old dirty cloths the inside of the hallway of these hotels downstairs lobby was pretty clean, but once you get to your room areas they lifted like 1990 hotel rooms out of date. The pictures was very deceiving not worth that much money for that hotel. It was horrible. The people were cool, but the hotel was horrible. Location was good once again. Hotel was horrible. The beds were disgusting. The bathroom was extra. Disgusting changed my room three times and just stood because there was booked hotels everywhere I had no other choice but never will come back to this hotel.

Very relaxing.

Very relaxing.

Decent Hotel. Great location

Decent Hotel. Great location

Love this hotel

Love this hotel

Everything worked out smoothly

Everything worked out smoothly

Beautiful experience

Beautiful experience

Great overall

Great overall

I had an amazing time! 10/10 recommend

I had an amazing time! 10/10 recommend

Nothing

Nothing

It’s a great hotel

It’s a great hotel

was expecting more activity

was expecting more activity

I came here for a business event, and I love that the property was convenient and it was walkable or a short Uber to the places that I needed to go. The property was a little dated for it to be a W hotel, but it was clean and the staff was very friendly and helpful.

I came here for a business event, and I love that the property was convenient and it was walkable or a short Uber to the places that I needed to go. The property was a little dated for it to be a W hotel, but it was clean and the staff was very friendly and helpful.

Had a good stay

Had a good stay

Downtown ATL just doesn’t seem safe to walk around at night. Overall the W hotel was okay.

Downtown ATL just doesn’t seem safe to walk around at night. Overall the W hotel was okay.

The staff was friendly, and cery helpful.

The staff was friendly, and cery helpful.

Nice facility

Nice facility

The property was fun and bustling for cowboy carter weekend. The drinks at the bar were delicious as well. Would stay again

The property was fun and bustling for cowboy carter weekend. The drinks at the bar were delicious as well. Would stay again

The French toast from the breakfast menu was absolutely delicious. Nice & clean room, comfortable bed.

The French toast from the breakfast menu was absolutely delicious. Nice & clean room, comfortable bed.

Phenomenal hotel & staff

Phenomenal hotel & staff

Noisy hallways but a beautiful facility.

Noisy hallways but a beautiful facility.

expected higher end

expected higher end

Overall, great experience

Overall, great experience

Awesome stay, really nice hotel, super clean, awesome staff overall

Awesome stay, really nice hotel, super clean, awesome staff overall

10/10

10/10

The property was great clean, friendly staff, restaurant was good with the food & drinks. Valet was even on point & great!

The property was great clean, friendly staff, restaurant was good with the food & drinks. Valet was even on point & great!

It was great ! The hotel wasn’t a problem at all. It was the fact we parked across the street instead of valet and the morning we went to leave our window was busted and car was broken into . Us and another car was broken into. The hotel did nothing all they could say was “not our property, and we recommend valet for those reasons” so no help there. The man who lives in the parking lot told us what he saw and what time . And they still couldn’t do anything.

It was great ! The hotel wasn’t a problem at all. It was the fact we parked across the street instead of valet and the morning we went to leave our window was busted and car was broken into . Us and another car was broken into. The hotel did nothing all they could say was “not our property, and we recommend valet for those reasons” so no help there. The man who lives in the parking lot told us what he saw and what time . And they still couldn’t do anything.

The air vent in the room is facing the wall instead of facing out into the room, so overnight the room was so hot. We paid over $1000 for the room when its really not worth it. Its nice but not for the price.

The air vent in the room is facing the wall instead of facing out into the room, so overnight the room was so hot. We paid over $1000 for the room when its really not worth it. Its nice but not for the price.

For the price was not what we would have expected. Small room and the bathrooms were in much need of upgrade.

For the price was not what we would have expected. Small room and the bathrooms were in much need of upgrade.

Great stay

Great stay

Good

Good

I was not able to check in due to my card. Mark as faud! The card machine at the hotel did not read my card ! Travel hours away and still didn’t get to check in

I was not able to check in due to my card. Mark as faud! The card machine at the hotel did not read my card ! Travel hours away and still didn’t get to check in

It was nice and the staff was great.

It was nice and the staff was great.

The overall property is just fine. BUT it's time for a little spruce up. the seating in the lounge area is all tattered and beaten up a bit....and the rooms could use a refresh. still looks like a bit of the 90's. Mauve lacquer finishes and paint? let's modern it up...

The overall property is just fine. BUT it's time for a little spruce up. the seating in the lounge area is all tattered and beaten up a bit....and the rooms could use a refresh. still looks like a bit of the 90's. Mauve lacquer finishes and paint? let's modern it up...

Enjoyed my stay

Enjoyed my stay

Great place

Great place

The rooms are so clean and spacious the staff was very friendly

The rooms are so clean and spacious the staff was very friendly

Not kid friendly. More welcoming for couple’s. Prepaid for breakfast and still received a bill when we checked out. AC was out staff stated someone would come up and nobody ever came. Never able to reach the front desk

Not kid friendly. More welcoming for couple’s. Prepaid for breakfast and still received a bill when we checked out. AC was out staff stated someone would come up and nobody ever came. Never able to reach the front desk

The pool has a party Hotel is a vibe And the room service food was good

The pool has a party Hotel is a vibe And the room service food was good

Overall 3.5. The front desk staff was accommodating. The housekeeping staff was great. The room service was good too. The areas of improvement are the Bldg is in need of a first floor renovation. - new furniture and fixtures. The room has a fridge but its not for your items only “for sale” items….maybe a bigger frig may be on order. Can't wait to see what 2026 has to offer.

Overall 3.5. The front desk staff was accommodating. The housekeeping staff was great. The room service was good too. The areas of improvement are the Bldg is in need of a first floor renovation. - new furniture and fixtures. The room has a fridge but its not for your items only “for sale” items….maybe a bigger frig may be on order. Can't wait to see what 2026 has to offer.

This stay was just ok for 3 nights. The room was fine, window view to an office building and a bit of highway, not the end of the world. The bathroomWhen you book on Expedia you never know. The pool was the most disappointing- just average but website views made it more beautiful. The staff was incredibly nice and kind.

This stay was just ok for 3 nights. The room was fine, window view to an office building and a bit of highway, not the end of the world. The bathroomWhen you book on Expedia you never know. The pool was the most disappointing- just average but website views made it more beautiful. The staff was incredibly nice and kind.

The hotel staff were very nice including the coffee shop and breakfast staff. I would highly recommend this place and look forward to staying again.

The hotel staff were very nice including the coffee shop and breakfast staff. I would highly recommend this place and look forward to staying again.

It was ok! The rooma wasn’t what I expected. They were a little ran down in my eyes. But overall it was just ok.

It was ok! The rooma wasn’t what I expected. They were a little ran down in my eyes. But overall it was just ok.

Had a great experience… but no pool bar service but it was after 5pm just thought I could have a nice refreshing cocktail with my lady poolside!!!! Maybe next time…

Had a great experience… but no pool bar service but it was after 5pm just thought I could have a nice refreshing cocktail with my lady poolside!!!! Maybe next time…

Stay was great

Stay was great

Everything was great minus the Ac in our Room, the vents only faced one way and no matter the temp it wasn’t cooling.

Everything was great minus the Ac in our Room, the vents only faced one way and no matter the temp it wasn’t cooling.

There are hidden fees on everything. Beds and pillows are soft and comfy but you are charged for everything else, even coffee!!!

There are hidden fees on everything. Beds and pillows are soft and comfy but you are charged for everything else, even coffee!!!

5 star i love it place clean n nice great staff also breakfast fresh n nice 😋 10/10 valley service front desk staff 10/10

5 star i love it place clean n nice great staff also breakfast fresh n nice 😋 10/10 valley service front desk staff 10/10

Details are everything. This hotel is missing them.

Details are everything. This hotel is missing them.

The hotel reeks of weed. The W isn't to the standard of normal W hotels. This one is in desperate need of rennovations, and stepping up their cleaning efforts. Very disappointing as everything from the restaurant, the room, elevators. Just down hill and not clean. Too much to list, not impressed at all.

Check-in was delayed and hour but the staff was very nice and communicated. Also extended apologies and offered credit and a late check out.

Is very nice and clean staff was very nice

Everything

Property very over priced for the amenities. Ice machine did

Every thing was great until I went to get my breakfast an sumbody decided to tip they self 7 dollars off my card with out my permission.. I been trying to get in contact with some one but everybody failed to handle the problem I was in room 702 my name is Keyana Jackson my initial total was 12.07 an when I checked out an left somebody added a 7 dollar tip making my total 19.57 with out my permission an I don’t appreciate it an I would still like for this matter to be resolved

Enjoyed my stay

Check-in time was 4:00 p.m. We made it a little after checkin and was told our room was not ready. We had to wait an hour before we could checkin. Upon entering the room we realized our tv was not working. It took about another hour to correct this problem. We also were to have robes in our rooms. I had to request for them and didn’t get them until the next day. I definitely could have stayed at a different hotel for the price I spent.

The hotel was wonderful and the staff was amazing. I would definitely stay at this hotel again.

Amazing

Was great

Needs upgrades

Very nice staff

That was no microwave in the room. The only refrigerator in the room where are the refrigerator filled? Alcohol that you had to pay for which means. I had to eat my food cold in the middle of the night at the my event. The iron in the room did not work. Dial that they gave me stop working. The lighting in the room was horrible.

It was great.

Overall our stay was fine, but the room was not cleaned well - stains on the walls and nightstand. Also the frosted wall in the shower made it awkward for a family stay, there was even leftover command hooks up from when a previous guest attempted to cover the frosted wall. The hotel staff was nice and the spa services were great, the room just left a lot to be desired.

I love the esthetic of the place. Beautiful stay.

The ice bucket had urine in it . No hot water during shower. I do not recommend, poorly maintained property.

I’m enjoying the stay

Great hotel and staff

Very nice

Prime location. Beautiful hotel. I will definitely visit again.

Parking was horrible they make you pay $55 dollars a night to park or you will have to park across the street in a so not safe looking parking lot the worse parking

I proposed to my fiancée at one of the EWow suite with a couple of family, Spent the night there and left behind my new jacket with AirPods in the pocket in the closet. We called them immediately and less than 24hours and they said nobody reported any lost item. My question is what happened to investigating the room services who cleaned the suite after we checked out. The person on the phone told us that there is nothing they can do about it. We also couldn’t track the AirPods as they switched it off immediately. Clearly they have unprofessional people working as staff with them at the hotel which doesn’t come cheap……… the management needs to do better as this is a very experience for us.

Everyone was professional and so respectful. Especially the tall gentleman that handed me free drinks coupon. Will definitely be staying again.

Great experience! Highly recommended

Liked the location and it is quiet. Ice machine did not work and housekeeping was irregular. Staff at checkin and check out friendly.

Loved this place! The food was great, the service was excellent and we had a great time.

Lovely workers, very clean, all around experience 10/10 no complaints

Really nice place

yes, great!

Great

Very run down hotel. I was so disappointed.

$55 to park at hotel.

The room was good and the location was nice. It is very loud since you’re downtown and the coffee shop closed early and the bar wasn't open until 3pm.

Very nice

Absolutely love The W!

Lovely stay, short walk to the Arena. Only complaint is the street noise.

Twas nice n quiet

Great staff great service.

The staff were professional and courteous. The room was great and the bed was very comfortable. The food at the restaurants were tasty.

Very disappointing for a W hotel.

Great stay. No real complaints. For some odd reason our carpert was extremely damp. Not sure the cause. Traffic near hotel is extremely bad at night just fyi.

Na

Nice room, cool lobby area, up to date gym and nice pool to lounge at. Valet is $50 per day and there is no real safe parking nearby to leave a car overnight. Also, no complimentary breakfast.

Loved the amenities in the room I was in a suite corner loved it

Staff was amazing! Location was perfect. Room was lovely.

The room was comfortable and clean. The hotel staff from the front desk to the housekeeping, to the lounge and pool were all very attentive and friendly. We also enjoyed the amenities the hotel had to offer

All around great stay definitely planning to stay again

Very nice view

The hotel was excellent and the entire staff was friendly and helpful.

Staff

Amazing !

N/a

Definitely not up to “W” standards