Homewood Suites by Hilton Atlanta Lenox Buckhead

This hotel was great! We have an event in Atlanta later this summer and we will book it again!

Exceptional

Passable

The only problem I had was when I booked the hotel room, there was nothing on the site that you had to pay for parking. If we already paying to stay at the hotel we should not have to pay to park there as well. Other than that the room was very night and clean.

Exceptional

The breakfast served in the restaurant every morning was excellent, food quality was very good. The entire property was well taken care of, everything clean and in a great neighborhood.

Very good

Above expectations

This stay was a serendipitous surprise. I just wanted a clean place close to Chastain Park for a concert that night. This hotel was immaculate and rooms were much larger than expected. Had a full kitchenette and sitting area. Though on the description of amenities was a shuttle service that actually no longer exists there is nothing about this hotel that could be complained about. Excellent Breakfast and pricing very reasonable for the area. Great experience

Great location. Mostly clean. The bed was uncomfortable. Fitted sheets didn’t fit and kept coming off.

Great location. Mostly clean. The bed was uncomfortable. Fitted sheets didn’t fit and kept coming off.

Great hotel, Crystal was professional and helpful.

Breakfast A++++++ Parking was high..

Crystal was amazing at checking inme and my family. The rooms were clean the only problem I had was my sofa not being the cleanest and the mattress needing to be replaced on the sofa. Breakfast was amazing and this location is very quiet.

Breakfast A++++++ Parking was high..

Everything about this property was perfect. Quiet, clean, safe and convenient.

Staff

Location Staff

Exceptional

Great Property looking for my next stay

The only thing that I was not crazy about was the quality of the mattress and the pillows. Both were increadibly soft and did not offer much support for sore backs.

The only thing that I was not crazy about was the quality of the mattress and the pillows. Both were increadibly soft and did not offer much support for sore backs The only thing that I was not crazy about was the quality of the mattress and the pillows. Both were increadibly soft and did not offer much support for sore backs.

Employees were friendly and accommodating Nothing had a pleasant experience

Exceptional

Employees were friendly and accommodating Nothing had a pleasant experience

The price and my Uber kept trying find the location in between two sets of apartments and or office buildings without a lot of traffic

The presentation is nice it was clean staff was fair The price and my Uber kept trying find the location in between two sets of apartments and or office buildings without a lot of traffic

Staff was very kind and seemingly helpful. Unfortunately we’re not prepared. They had a laundry room yet no quarters. They offered water upon checking yet none available. They offer breakfast daily, yet pick up 30 min prior to the time it’s offered. We had dirty sheets at arrival and a broken king bed. But we accommodated. Overall good value stay. Sadly not Hilton standards were used to.

Did not eat breakfast.

It was clean and the staff was great. The lady cooking every morning made me want to eat breakfast every morning.

It was clean and the staff was great. The lady cooking every morning made me want to eat breakfast every morning.

The comfort of the room The breakfast was horrible I had to go out and spend money on breakfast.

The comfort of the room The breakfast was horrible I had to go out and spend money on breakfast.

Exceptional

Very spacious. Had to Request new sheets especially for the pullout sofa.

Very spacious. Had to Request new sheets especially for the pullout sofa.

Good location,very clean, friendly staff

Good location,very clean, friendly staff

The smoke coming from the vent in our bedroom

The smoke coming from the vent in our bedroom

The kitchen staff was amazing. Rooms were worth the price for what I paid for too.

The beds were to hard for me, I prefer soft beds. To much traffic for this country lady. Said it had free shuttle service and it doesn't. Said free parking and cost $ 20.00 a day.

Food was good, better than other hotels The bed was very old. Not well maintained. Old mattress. Mold smell. Carpet old, dirty and ripped off. Doors with stains.

Need a new sofa bed

The couches are over used and super old

Well. I did not like that I missed the guest mixer and social. It was more my fault that I missed it.

Dishwasher leaking, air conditioning didn’t work rooms were dirty shower dirty.

I didnt like how the vents were in the room.

Location

Arrived at the hotel 30 minutes after the 4 o'clock check-in. The front desk did say they where busy the prior evening so housekeeping, was running behind on rooms. I called front desk for towels and didn't receive them, I had to walk out of the room and catch a housekeeper on a lower for. I also called the front desk about tissue because there was not an extra roll on the shelf. And never received it because the young lady said housekeeping was gone for the day.

Nice

It was a good location and easy to get in and out of. Bed was comfortable and it served my needs Booking does not have information about paid parking it was a surprise and 20 dollars a night when I was already paying over 700 for the room. I was very unhappy about this. The room needed some work. The fire alarm in the ceiling was just hanging and the furniture was worn.

The room layout

Ame limpio seguro y ordenado

We are a family of seven traveling to Gatlinburg. Having a space large enough for everyone to stay together and not be split into two separate rooms in a strange city was terrific. The only thing I wish we had found on property was an ice maker. The pool being heated would have allowed our kids to burn some energy but it wasn’t a big deal.

Staff was excellent, super nice and attendant to all of my family needs. Samuel and James went above and beyond to ensure all needs was met! I will definitely be back! :)

It was good I had no bad experiences. Room could be a bit cleaner.also tv kept going out at night. But other than that I had a fine stay.

there was no blow dryer in the room, but the breakfast was the best Hotel breakfast ever. They had way more options than I have ever had at other hotels I have stayed at.

there was no blow dryer in the room, but the breakfast was the best Hotel breakfast ever. They had way more options than I have ever had at other hotels I have stayed at.

definitely staying again

definitely staying again

Room was very nice and staff was great

Room was very nice and staff was great

Awful, old, smelly, broken fixtures, clunky elevator.

Awful, old, smelly, broken fixtures, clunky elevator.

Toilet was not working. Complained to staff. No one fixed it. Only last night I was offered with a change in Room which was not useful as I was checking out today morning.

Toilet was not working. Complained to staff. No one fixed it. Only last night I was offered with a change in Room which was not useful as I was checking out today morning.

Always have a wonderful time when I’m here. They always make my stay comfortable. They made me not to feel bad even if I was spending my Christmas alone.

Always have a wonderful time when I’m here. They always make my stay comfortable. They made me not to feel bad even if I was spending my Christmas alone.

The staff was awesome. Sam was excellent and checked in on me to make sure things were going well.

The staff was awesome. Sam was excellent and checked in on me to make sure things were going well.

Everything was perfect. The staff was very pleasant. The room was very clean.

Everything was perfect. The staff was very pleasant. The room was very clean.

The staff was somewhat rude and the breakfast was subpar.

The staff was somewhat rude and the breakfast was subpar.

Near where we needed to be that night

Near where we needed to be that night

I loved my stay! Crystal was amazing. She went above and beyond. I decently will be staying again.

I loved my stay! Crystal was amazing. She went above and beyond. I decently will be staying again.

The parking was diabolical. If your are guess why pay to park on the hotel property.

The parking was diabolical. If your are guess why pay to park on the hotel property.

Awesome

Awesome

When i first checked in the room i was given had an odor to it. I styed there one night and the odor i believe was mold which I am allergic to. Terrible condition of this room. I was moved to a better smelling room that had an ice maker in the freezer that did not work and a dishwasher that never shut off and was not mounted in its proper place. The staff was very nice but the building needs alot of work.

When i first checked in the room i was given had an odor to it. I styed there one night and the odor i believe was mold which I am allergic to. Terrible condition of this room. I was moved to a better smelling room that had an ice maker in the freezer that did not work and a dishwasher that never shut off and was not mounted in its proper place. The staff was very nice but the building needs alot of work.

It was wonderful! Your front desk employee, "Mo" checked me in and out and made me feel like I was a guest in her home while remaining professional. I left completely satisfied and will encourage others to stay there.

It was wonderful! Your front desk employee, "Mo" checked me in and out and made me feel like I was a guest in her home while remaining professional. I left completely satisfied and will encourage others to stay there.

The staff were very friendly and efficient

The staff were very friendly and efficient

The staff was pleasant and curtious. Very helpful.

The staff was pleasant and curtious. Very helpful.

The suite I stayed I was nice …other then the bed broke just sitting down on it . And the A/c broke in my moms suite but the staff was really nice and gave us another room that room was just as nice as the first one only wrong with it was the garbage disposal on the sink was not working so the people that stayed in the room before us had food rotten in the garbage disposal which started to make the room stink staff was made award of the issue and but it on list of things to fix .

The suite I stayed I was nice …other then the bed broke just sitting down on it . And the A/c broke in my moms suite but the staff was really nice and gave us another room that room was just as nice as the first one only wrong with it was the garbage disposal on the sink was not working so the people that stayed in the room before us had food rotten in the garbage disposal which started to make the room stink staff was made award of the issue and but it on list of things to fix .

As a traveler, there are certain amenities that I always look for when choosing a place to stay. And I must say, this facility has exceeded my expectations. The cleanliness is impeccable, and the staff are incredibly friendly and accommodating. The location is also ideal, with easy access to transportation and nearby attractions. The kitchen utilities are well stocked, and the toiletries provided are more than enough for my stay. But what sets this hotel apart for me is the homely atmosphere it exudes. It truly feels like a home away from home, making my stay even more enjoyable. In terms of tone, I would say I am extremely satisfied and impressed with my experience.

As a traveler, there are certain amenities that I always look for when choosing a place to stay. And I must say, this facility has exceeded my expectations. The cleanliness is impeccable, and the staff are incredibly friendly and accommodating. The location is also ideal, with easy access to transportation and nearby attractions. The kitchen utilities are well stocked, and the toiletries provided are more than enough for my stay. But what sets this hotel apart for me is the homely atmosphere it exudes. It truly feels like a home away from home, making my stay even more enjoyable. In terms of tone, I would say I am extremely satisfied and impressed with my experience.

Breakfast is always amazing and the rooms are always clean

Breakfast is always amazing and the rooms are always clean

We did not get the room we reserved.The pullout couch would not pull out the the whole way and I was disappointed that the bathroom had a tub instead of a shower for the disabled.

We did not get the room we reserved.The pullout couch would not pull out the the whole way and I was disappointed that the bathroom had a tub instead of a shower for the disabled.

Pool is in the center of the hotel. Even though the pool hours say it closes at 10, there were people in it yelling and screaming well after. Had to leave early due to a family emergency and was charged an early departure fee of $134 even though I had prepaid for the room. I only notified the desk of our departure as a courtesy. Clearly I should have just let it sit vacant until our checkout day. Took an act of Congress to get anything done regarding a reversal of the early departure fee. Worst Hilton experience I’ve ever had.

Pool is in the center of the hotel. Even though the pool hours say it closes at 10, there were people in it yelling and screaming well after. Had to leave early due to a family emergency and was charged an early departure fee of $134 even though I had prepaid for the room. I only notified the desk of our departure as a courtesy. Clearly I should have just let it sit vacant until our checkout day. Took an act of Congress to get anything done regarding a reversal of the early departure fee. Worst Hilton experience I’ve ever had.

Unfortunately

Unfortunately

And checked out Sunday, never got house keeping. Breakfast probably was the best besides checking in. Elevator near parking stinks so badly, maybe animal pissed in it or number 2 carpet needs to be pulled up out of that elevator. Room was ok, need to deep clean carpet especially if you have allergies. And saw tiny black ants here and there.

And checked out Sunday, never got house keeping. Breakfast probably was the best besides checking in. Elevator near parking stinks so badly, maybe animal pissed in it or number 2 carpet needs to be pulled up out of that elevator. Room was ok, need to deep clean carpet especially if you have allergies. And saw tiny black ants here and there.

Everything was great!

Everything was great!

The location of the hotel was great. It was close to everything within Midtown/Downtown Atlanta. Unfortunately, the hotel was located on a very busy street and outdated. The room was a decent size but was very hot. It was super hot outside so I was hoping to come into a nice cool room, but that never happened, even after turning the AC down to 65• (so bring a fan if you stay). The bathroom door was broken and exposed wood was showing. The couch/bed was horrible. Ir was flat, outdated and very uncomfortable that my child couldn't even sleep on it. The 'free' breakfast was mediocre and not the greatest. I wouldn't say it was a horrible stay, the front desk staff was great, very friendly and kind.

The location of the hotel was great. It was close to everything within Midtown/Downtown Atlanta. Unfortunately, the hotel was located on a very busy street and outdated. The room was a decent size but was very hot. It was super hot outside so I was hoping to come into a nice cool room, but that never happened, even after turning the AC down to 65• (so bring a fan if you stay). The bathroom door was broken and exposed wood was showing. The couch/bed was horrible. Ir was flat, outdated and very uncomfortable that my child couldn't even sleep on it. The 'free' breakfast was mediocre and not the greatest. I wouldn't say it was a horrible stay, the front desk staff was great, very friendly and kind.

It was amazing. All of the staff was so helpful

It was amazing. All of the staff was so helpful

Room smelled funky and mattress was worn out and not comfy. But everything was clean and stocked. Staff friendly. Breakfast was amazing.

Room smelled funky and mattress was worn out and not comfy. But everything was clean and stocked. Staff friendly. Breakfast was amazing.

Safe, quiet, comfortable place to stay right in the middle of everything.

Safe, quiet, comfortable place to stay right in the middle of everything.

We decided to stay an extra night. Very comfortable beds, fabulous staff, and clean rooms. We will be back.

We decided to stay an extra night. Very comfortable beds, fabulous staff, and clean rooms. We will be back.

First trip to Atlanta. Went to see Simple Minds at Synovus Amphitheatre. Bucket List! Great stay

First trip to Atlanta. Went to see Simple Minds at Synovus Amphitheatre. Bucket List! Great stay

Our brother in law found this hotel for a trip we had all planned together. We choose it because it convenient to many things we were looking to do. We have never stayed with this hotel brand before but we have been pleasantly surprised. The beds were comfortable, clean and the rooms are spacious. We would stay here again.

Our brother in law found this hotel for a trip we had all planned together. We choose it because it convenient to many things we were looking to do. We have never stayed with this hotel brand before but we have been pleasantly surprised. The beds were comfortable, clean and the rooms are spacious. We would stay here again.

Great stay!!!

Great stay!!!

The employee who staffed breakfast for the majority of our stay was absolutely outstanding. She singlehandedly made sure that the food was delicious, refilled, and kept clean and orderly every morning. The area was safe and close to a lot of dining and shopping areas. It was also a 7 minute drive to a Marta station where we were able to park for free and take the train into Atlanta. Will definitely be staying here again!

The employee who staffed breakfast for the majority of our stay was absolutely outstanding. She singlehandedly made sure that the food was delicious, refilled, and kept clean and orderly every morning. The area was safe and close to a lot of dining and shopping areas. It was also a 7 minute drive to a Marta station where we were able to park for free and take the train into Atlanta. Will definitely be staying here again!

Convenient, easy, great staff, especially the pm manager

Convenient, easy, great staff, especially the pm manager

Old , outdated, not clean

Old , outdated, not clean

It's terrible service, had me waiting the hour to get a room from at four o'clock

It's terrible service, had me waiting the hour to get a room from at four o'clock

Great stay

Great stay

My only complaint is that our bed mattress was old and the mattress springs were sunk in and loose. Additionally, the bedsheet was not the correct size for the bed. Thus, it consistently came off (the fitted sheet).

My only complaint is that our bed mattress was old and the mattress springs were sunk in and loose. Additionally, the bedsheet was not the correct size for the bed. Thus, it consistently came off (the fitted sheet).

The area is nice

The area is nice

Not what I expected from a Hilton brand. Room was not prepared and toilet was clogged in first room. Moved to a second room and it was not prepared and the AC was not working properly. The room temp was 80 degrees at some points during the stay.

Not what I expected from a Hilton brand. Room was not prepared and toilet was clogged in first room. Moved to a second room and it was not prepared and the AC was not working properly. The room temp was 80 degrees at some points during the stay.

Great stay! No complaints! And the lady at the front desk, Crystal, was great!

Great stay! No complaints! And the lady at the front desk, Crystal, was great!

The overall stay was enjoyable. The breakfast was good, the service was decent. The location and ambiance of the hotel was good. But the furniture in our room has long required to be replaced. I've never sat on such an uncomfortable couch. The beds were a little too soft for my taste. Again the furniture and carpet just needs to be replaced.

The overall stay was enjoyable. The breakfast was good, the service was decent. The location and ambiance of the hotel was good. But the furniture in our room has long required to be replaced. I've never sat on such an uncomfortable couch. The beds were a little too soft for my taste. Again the furniture and carpet just needs to be replaced.

The front desk people were very helpful and nice to my wife and I. The breakfast was A1. Clean rooms and very chill an quiet. I will book here again.

The front desk people were very helpful and nice to my wife and I. The breakfast was A1. Clean rooms and very chill an quiet. I will book here again.

Room was very dirty . Only one person was working that evening . We were moved to another room and that one was dirty as well .

Room was very dirty . Only one person was working that evening . We were moved to another room and that one was dirty as well .

the staff were truly great

the staff were truly great

Hotel was clean. Air conditioner in room did not work well. Had to go twice to get room key reactivated. Breakfast was so-so. Stayed 2 nights and food choices were almost identical, but sausage and eggs were not very warm in the chafing dishes.

Hotel was clean. Air conditioner in room did not work well. Had to go twice to get room key reactivated. Breakfast was so-so. Stayed 2 nights and food choices were almost identical, but sausage and eggs were not very warm in the chafing dishes.

This is a nice hotel and has potential to do better. First night we were here, our first room a/c wasn't working. Knowing that at times it takes a room a while to cool down. We waited...ended up having to switch rooms at 4 in the morning. Second room was awesome and a/c did work nicely. When we were moving our things to the next room. Another visitor must have thrown up along the hallway to get to my room. I notified the front desk when I came back to drop off the old keys. It looked like he called someone. The vomit stayed there for the next 2 days. When it was finally dealt with you could tell they just vacuum the vomit and left the stain. After seeing that I am questioning the cleanliness of the entire property all together.

This is a nice hotel and has potential to do better. First night we were here, our first room a/c wasn't working. Knowing that at times it takes a room a while to cool down. We waited...ended up having to switch rooms at 4 in the morning. Second room was awesome and a/c did work nicely. When we were moving our things to the next room. Another visitor must have thrown up along the hallway to get to my room. I notified the front desk when I came back to drop off the old keys. It looked like he called someone. The vomit stayed there for the next 2 days. When it was finally dealt with you could tell they just vacuum the vomit and left the stain. After seeing that I am questioning the cleanliness of the entire property all together.

Crystal was very sweet she checked me in and was there I when I checked out. I even received an text just to make sure everything was going good with my stay which was very nice and genuine.

Crystal was very sweet she checked me in and was there I when I checked out. I even received an text just to make sure everything was going good with my stay which was very nice and genuine.

I like the location of the hotel and how friendly the staff was.

I like the location of the hotel and how friendly the staff was.

Spacious, clean, quiet, great breakfast and friendly staff.

Spacious, clean, quiet, great breakfast and friendly staff.

Need renovation but i like this hotel

Need renovation but i like this hotel

Friendly staff

Friendly staff

If you need a place to sleep for the night look elsewhere, unless its an emergency situation. The food was tasteless and cold. They had a few options but what they offered they ran out of. Nothing was stocked. The kitchen folks were nice just understaffed. The front desk made it seem like it was a chore to serve you. The elevator down to the parking lot was out of order the entire stay. So we had to cut through the pool/courtyard. Out the building back in the building, down the stairs and back out again to get to the car or walk all the way around the building. There was hair all over our room. In the tube, on the table, the couch had several nasty stains. The carpet has a slight oder and it feels like your walking on a dirty rag. the knob in the bathroom tube fell off! Trash was left on the table stands near the elevators. Parking is limited and $20 a night (not bad) but its through another company not the hotel. The hotel deposit is $75 a night for incidentals. For what? I dont know. Y'all should've paid me for staying here! Over all never again.

If you need a place to sleep for the night look elsewhere, unless its an emergency situation. The food was tasteless and cold. They had a few options but what they offered they ran out of. Nothing was stocked. The kitchen folks were nice just understaffed. The front desk made it seem like it was a chore to serve you. The elevator down to the parking lot was out of order the entire stay. So we had to cut through the pool/courtyard. Out the building back in the building, down the stairs and back out again to get to the car or walk all the way around the building. There was hair all over our room. In the tube, on the table, the couch had several nasty stains. The carpet has a slight oder and it feels like your walking on a dirty rag. the knob in the bathroom tube fell off! Trash was left on the table stands near the elevators. Parking is limited and $20 a night (not bad) but its through another company not the hotel. The hotel deposit is $75 a night for incidentals. For what? I dont know. Y'all should've paid me for staying here! Over all never again.

Great

Great

Service and accommodations.

Service and accommodations.

Had to pay $20 a day for parking. The parking lot is small.

Had to pay $20 a day for parking. The parking lot is small.

Thank you guys for the good Service. <3

Thank you guys for the good Service. <3

Clean property and friendly staff, however the mattresses were extremely thin and uncomfortable.

Clean property and friendly staff, however the mattresses were extremely thin and uncomfortable.

The Homewood Suites was what we needed. The bed was sooo comfortable! The amenities were nice. Breakfast was delicious- a step up from most “provided” breakfasts. The employee who checked us in texted us to make sure we were enjoying our stay. We had a couple concerns, about our suite, which we shared and felt validated in sharing them. I loathe paying for parking but the $20/day fee was much less than other nearby properties. The location of this property was great - near all the Lenoxness.

The Homewood Suites was what we needed. The bed was sooo comfortable! The amenities were nice. Breakfast was delicious- a step up from most “provided” breakfasts. The employee who checked us in texted us to make sure we were enjoying our stay. We had a couple concerns, about our suite, which we shared and felt validated in sharing them. I loathe paying for parking but the $20/day fee was much less than other nearby properties. The location of this property was great - near all the Lenoxness.

It was comfortable and everyone was really nice and friendly the only problem was the toilet kept breaking and we had to lift the top to be able to flush it,a day later someone came to fix it but it broke again it was terrible traveling with children for that part.and the 75.00 nighty deposit was absolutely ridiculous especially since it's not stated when booking, and twenty dollars a day is also a rip off when there's plenty of parking space that should be free considering the other pop up payment surprises so a 365.00 hotel stay ended up being 640.00, so I definitely would not stay again.

It was comfortable and everyone was really nice and friendly the only problem was the toilet kept breaking and we had to lift the top to be able to flush it,a day later someone came to fix it but it broke again it was terrible traveling with children for that part.and the 75.00 nighty deposit was absolutely ridiculous especially since it's not stated when booking, and twenty dollars a day is also a rip off when there's plenty of parking space that should be free considering the other pop up payment surprises so a 365.00 hotel stay ended up being 640.00, so I definitely would not stay again.

Good hotel and location

Good hotel and location

Great experience

Great experience

i didn’t like the $75 per day for deposit they hold $900 of my account

i didn’t like the $75 per day for deposit they hold $900 of my account

It was a comfortable place with a decent breakfast. It was fairly convenient to the hospital. You do have to pay separate for parking and it’s $20.00 per day. The front desk clerk, Crystal was nice helpful. The person who checked me in was helpful as well, I just don’t remember his name.

It was a comfortable place with a decent breakfast. It was fairly convenient to the hospital. You do have to pay separate for parking and it’s $20.00 per day. The front desk clerk, Crystal was nice helpful. The person who checked me in was helpful as well, I just don’t remember his name.

Had no complaints at all. Had a great time!

Had no complaints at all. Had a great time!

Staff was very friendly and we overall enjoyed our stay.

Staff was very friendly and we overall enjoyed our stay.

King room suite was clean and comfortable. Hotel and parking was in good condition. Breakfast was OK.

King room suite was clean and comfortable. Hotel and parking was in good condition. Breakfast was OK.

Quiet

Quiet

Nice property, friendly staff, good breakfast choices

Nice property, friendly staff, good breakfast choices

Liked everything.

Liked everything.

A little run down but clean and great location

A little run down but clean and great location

The room was beyond our expectations. We checked in late so we didn't get to use their services and all they had to offer. The room was very clean and comfortable with all the major neccessities needed. Would definitely recommend.

The room was beyond our expectations. We checked in late so we didn't get to use their services and all they had to offer. The room was very clean and comfortable with all the major neccessities needed. Would definitely recommend.

The suite we were in was not clean, noise from AC and outside were terrible was unable to sleep. We were there 4 days and it was never cleaned. Had to get rid of our trash. There was no TV in one bedroom. Which I understood about however not sure why a new one could not be brought in. Parking in the lot was not free $75 per day!!

The suite we were in was not clean, noise from AC and outside were terrible was unable to sleep. We were there 4 days and it was never cleaned. Had to get rid of our trash. There was no TV in one bedroom. Which I understood about however not sure why a new one could not be brought in. Parking in the lot was not free $75 per day!!

All of the selections above

All of the selections above

The staff didn’t offer to fix any of the problems. The older lady who works over night was nice and walked me down the stairs. I was informed that I would receive a discount, still haven’t heard back from a manager. The receptionist Wyatt stated the manager wouldn’t be back until Monday. I also asked for the General Manager’s information she stated she didn’t have it. DO NOT STAY HERE.

The staff didn’t offer to fix any of the problems. The older lady who works over night was nice and walked me down the stairs. I was informed that I would receive a discount, still haven’t heard back from a manager. The receptionist Wyatt stated the manager wouldn’t be back until Monday. I also asked for the General Manager’s information she stated she didn’t have it. DO NOT STAY HERE.

Although convenient for my stay, I would not stay at this property again. My review is overdue; my visit occurred in June 2024. The front desk was friendly and accommodating in getting us checked in early. However, the staff in the dining area were not friendly. A half hour prior to the end of breakfast, there were minimal options left for breakfast; most serving stations were depleted limiting options. Several customers encountered the same problem. The kitchen staff was very nonchalant in attempting to replenish stations when addressed. However, the milk was restocked. Know that breakfast is complimentary at this property and the kitchen/dining staff failed to keep breakfast available up to the closing time. I haven't encountered this at other hotels that offer complimentary breakfast. We decided to dine elsewhere. Lastly, the linen on our bed showed some signs of aging. A family member in another room encountered the same problem and reported it to Housekeeping. Our room was a suite which was comfortable for two people. However, due to the above experience, I would not stay here again.

Although convenient for my stay, I would not stay at this property again. My review is overdue; my visit occurred in June 2024. The front desk was friendly and accommodating in getting us checked in early. However, the staff in the dining area were not friendly. A half hour prior to the end of breakfast, there were minimal options left for breakfast; most serving stations were depleted limiting options. Several customers encountered the same problem. The kitchen staff was very nonchalant in attempting to replenish stations when addressed. However, the milk was restocked. Know that breakfast is complimentary at this property and the kitchen/dining staff failed to keep breakfast available up to the closing time. I haven't encountered this at other hotels that offer complimentary breakfast. We decided to dine elsewhere. Lastly, the linen on our bed showed some signs of aging. A family member in another room encountered the same problem and reported it to Housekeeping. Our room was a suite which was comfortable for two people. However, due to the above experience, I would not stay here again.

This property was excellent in every way the staff was very professional courteous and helpful and concerned about my every need is this property the highest rating possible stayed in several properties in Atlanta and they do not compare to this property I will definitely be coming back I'm 100% satisfied

This property was excellent in every way the staff was very professional courteous and helpful and concerned about my every need is this property the highest rating possible stayed in several properties in Atlanta and they do not compare to this property I will definitely be coming back I'm 100% satisfied

The $75 a night incidental charge per night was not ideal. And then it didn’t even cover actual incidentals.

The $75 a night incidental charge per night was not ideal. And then it didn’t even cover actual incidentals.

I like the location

I like the location

Nice staff, comfortable room, great breakfast food with lots of choices.

Nice staff, comfortable room, great breakfast food with lots of choices.

Staff was very friendly and welcoming. The suite was perfect for me and my 2 daughters to celebrate the oldest 19th birthday. Hotel was less than 15 minutes from everything we wanted to do and every place we wanted to visit including Lennox Mall. The breakfast was also a plus because my girls love to eat. Overall rating is a 10 out of 10 for me!!!

Staff was very friendly and welcoming. The suite was perfect for me and my 2 daughters to celebrate the oldest 19th birthday. Hotel was less than 15 minutes from everything we wanted to do and every place we wanted to visit including Lennox Mall. The breakfast was also a plus because my girls love to eat. Overall rating is a 10 out of 10 for me!!!

Wonderful experience. I really enjoyed my stay

Wonderful experience. I really enjoyed my stay

This was in a great area. Hotel was clean, comfortable and staff was friendly. If I had to take a star off it would be because parking cost extra.

This was in a great area. Hotel was clean, comfortable and staff was friendly. If I had to take a star off it would be because parking cost extra.

AC did not work well from the first day.

AC did not work well from the first day.

Our room was great. Breakfast was so good. We would definitely stay here again.

Our room was great. Breakfast was so good. We would definitely stay here again.

Pool wasn’t open

Staying at the property was an OK experience. The breakfast was a bit subpar and the onsite laundry facilities were out of service.

The people at the front desk were very friendly, the breakfast was very good, the attention was great.

Complementary breakfast better in previous years. Only decaf coffee available some mornings without wait

It was an extremely pleasant stay! Every single staff member was welcoming, inviting, and helpful. I told them we would definitely be back.

It was a nice place. However the fridge froze all of our food.

Front desk service was excellent! Josh was a pleasure. Breakfast left a little to be desired as they were running out of utensils, juice, and food in general with at least an hour of breakfast to go sometimes 2 hours. Or might check out and they cannot accommodate. However when I dl asked for a quieter room they were able to put me on the top floor.

The property is in a good location. However, there a few negative items that made our visit not so pleasant. When we arrived on June 22nd, their system was down. They didn't have a room ready. We had to wait a while to get one. I booked for a double bed suite but they didn't have one so the sales director offered us one with a king bed. He promised us to give us Hilton points as a form of a refund since we paid for a larger suite. We have not received those points until this day. I've left messages and no calls have been returned. We didn't get a key to our room until the next day in the afternoon. Other than those issues, the room was clean. Breakfast was good.

My stay here was good. I really like the location and how the staff went over and beyond. The only thing I would change is being notify earlier and not when it was time for me to check in that there was was an issue with my room. We were accommodated with two rooms.

I don't know if it's just me but Hotel Beds are very uncomfortable nowadays and this hotel was no different it seems as though the mattresses are hard and have no give to them if that makes sense, I did not care for the fact that there was only one air conditioning unit in the room and it was in the living room portion of of the room that I stayed in, so my room was not as cool as I would have wanted it but I went in July so it's extremely hot in Georgia or the South for that, the morning breakfast is not anything really to brag about but the hotel is conveniently located from anything you may need I'm talking less than 5 minutes so that was a major Plus I felt safe and would definitely stay here again in the fall never again in the summer LOL well maybe if the price is right!

I like the area around this hotel. The hotel looked very nice however we had a terrible experience with the air conditioner. We had two rooms booked for two nights. The AC in both rooms did not work. It was late at night so I did not want to move my two young kids and senior parents. The hotel staff provided us box fans to use for the night because the technician told us that they would have the AC fixed first thing the next morning. At 10am the following morning, we were told they will work on our AC ASAP. We allowed them all day to work on it. We did not come back to our rooms until 8pm that night. We came back in our rooms and the AC were not fixed. I came down to the front desk and the guy just told me they could not fix it and our only option was to get 2 different rooms. He gave us room keys for 2 rooms without checking to see if the rooms were good to go. I had to go there myself and come to find out one of the rooms were at 79 degrees even though the AC was running. I had to call the front desk and he told me to come down again to get another 2 rooms. Again, I had to go and check those rooms myself. For the "hospitality" staff, this guy did not care. He had his earphones on the whole time he was working on our issue. There was no explanation of the issue, checking on the rooms prior giving them to us, did not offer to help us relocate. The maintenance person, Mario, did a much better job that the so called "hospitality" person.

Paying for parking

Nice hotel, great staff. Only issue the pool needs to be deeper.

We were 1/2 hour away from Homewood Suites and received an email stating there was a problem with our reservation. This hotel did not honor our reservation, thus we had to stay at another hotel. We were in the parking lot of the hotel we were supposed to stay at and was visiting with a Hotels.com rep trying to salvage what was left of our vacation (this was the last night of vacation). Thanks to Hotels.com, our vacation ended badly. Eventually we were able to get another hotel reservation with a "like" room. Wasted a lot of vacation time and had a lot of stress that was the fault of Hotels.com. We paid $167.49 to Hotels.com for the first room and got a receipt for the second room of the other hotel we stayed at for $124.02. Do we receive a refund for the difference ($43.47)? We also got charged $65.96 for parking that were were told would be reimbursed. This was a horrible experience with Hotels.com,

I agree with most of the positive reviews on here, so overall it was a good hotel to stay at for a few days plus it is easy to park on site for $20 a night with app like most hotels and places near Atlanta.

My room was not ready The key cards. for the hotel didn’t work. The AC in the hallways didn’t work. 97 degrees outside. The nite desk clerk was rude. Won’t stay here ever again.

This place was a home away from home. Literally loved it all. Breakfast was awesome, the staff were nice and friendly. I had a great stay

Ms. Joyce who worked front desk overnight was such a joy! She was so kind and willing to help to make our stay as comfortable as possible. Truly an asset to the company. I enjoyed seeing her every morning early at breakfast.

Lynette at the front is amazing. My son thought she reminded him of his grandmother. We got a very comforting feeling walking in. Thank you again.

The guy at the front desk, Michael was awesome. Everything else, not so much. This was a half way overnight stay. We(4 adults, 3 children)were headed back to Ohio from Florida and decided to stop half way. When we arrived one of the rooms we were given was not cleaned and the other had someone in it. Michael handled everything professionally and quickly got us into other rooms. These rooms were clean but hot. We turned the a/c down lower but the enrire time the temperature in the room never got below 72. We ordered pizza and later after everyone ate we saw a roach on the counter around the pizza boxes. There were no trash bags for the trash cans. And early the next morning someone opened our door and peeked in. Also, parking wasnt explained to us so we found out by the signs in the parking area that we had to pay for parking and the cheapest option was $20 for 24 hours and we were only there for approximately 12. We will not stay here again and do not recommend.

The stay was very relaxing. Customer service was on point I would definitely come back

Its was great

Parking was not explained

Property is fine. Not sure why our room had the heat setting on so when we checked in it was HOT.. The room was fine other than that. You also have to pay $20 to park for 24 hours. Wish they just had an overnight option since we aren’t staying for 24 hours.

Trip was safe

The worst stay ever. Hard to check in. Roaches in rooms staff was rude