Home2 Suites by Hilton Atlanta Downtown

Great overall for the value! The hotel was obviously older (elevators are scary) but the room was recently updated and felt more like a luxury hotel which was nice for the price. It could have been a little cleaner, but it was nice overall. The service was some of the best I've had at any hotel in a while.

The staff was amazing!! They were all very helpful!! My only complaint is parking just for valet. Had to drive around several times but the valet gentleman was still amazing person

Kim at the front desk was amazing

N/A

Breakfast was fair

Good

Exceptional

Exceptional

Breakfast

We were going to a concert at a venue called The Tabernacle, the hotel was maybe a 5-minute walk away, it was a perfect location. Everything was modern and clean, and the hotel staff was professional and friendly. There wasn’t anything that we would say we didn’t like.

Great location for an event at the convention center.

The room was clean. The staff was great. We enjoyed the breakfast and found it to be a pretty generous offering. I would caution against the valet service. It's pretty pricey for how much convenience it really added. I don't know if they're adequately staffing valets to supply the demand for the service. We waited over an hour for our car to be registered as received and it took 40 minutes to receive our car back at check-out time. It seems obvious to me when you have check-in and check-out times that you could anticipate traffic and provide adequate staffing.

We had a big issue with the bathroom door as it wouldn't close all the way. You could still see the showers from the close bed.

Superb

Always nice to come back to this hotel. Staff very nice very welcoming and always enjoy my time. Been to this hotel several times and never once had too much of a problem would recommend. It in a decent spot too if you're visiting for a convention.

Some areas of the room & bathroom could have used more vacuuming. TV signal was in and out Also, Needed to go to the attended at the front desk to sign onto the internet. Internet did not come on automatically on the setting.

Goof

Very convenience

The property was close to the arena, ten min walk. Breakfast was great. $100/per night incidental fee. It is not listed on the website, that was a sticker shock

The property was close to the arena, ten min walk. Breakfast was great. $100/per night incidental fee. It is not listed on the website, that was a sticker shock

Good

The room was so spacious and clean, the staff was very helpful as soon as i arrived even though i was 20 or so minutes early they let me check in and gave me opttions on which floor i wanted!

Good

The staff was phenominal! Kim and Janice and the front desk crew made my stay awesome! They went above and beyond to help my family when any requests came up and made us all feel so welcome. Would definitely recommend this hotel based soley alone on the customer service!

Breakfast was great, the room was also very clean and had amenities such as a microwave, glass, and plates, very handy and useful.

Breakfast was great, the room was also very clean and had amenities such as a microwave, glass, and plates, very handy and useful.

The elevators are noisy and in poor condition The rest of the hotel including the hallways smell of heavy air freshener layered on top of marijuana.

Outstanding service and the staff was very professional.

Staff and location (in terms of proximity to arena) were excellent. Staff get A+++ Level of street noise at night when trying to sleep was HORRIBLE! HORRIBLE!

Everything

Staff and location (in terms of proximity to arena) were excellent. Staff get A+++ Level of street noise at night when trying to sleep was HORRIBLE! HORRIBLE!

Front desk staff and valet were awesome. Kim was particularly great!

Staff was very friendly and helpful. Room good other than couch had stains and looked very “used”.

I booked my stay through booking.com. which i always use. I get to this hotel and they do not have my reservation. Staff said I had to contact booking which I did. Booking had reservation. Now keep in mind after 45 minutes at 11pm with a tired 3 year old. Your staff continued to say it was a booking.com error. Offered no solution for me. Until the second call to booking and booking stating why doesn't she offer you a room? You havent paid yet. You pay at hotel. So 45 minutes later I get a hotel room at 11:45pm. Keep in mind my reservation was $200 now I had to pay $300 for the same size room.

I booked my stay through booking.com. which i always use. I get to this hotel and they do not have my reservation. Staff said I had to contact booking which I did. Booking had reservation. Now keep in mind after 45 minutes at 11pm with a tired 3 year old. Your staff continued to say it was a booking.com error. Offered no solution for me. Until the second call to booking and booking stating why doesn't she offer you a room? You havent paid yet. You pay at hotel. So 45 minutes later I get a hotel room at 11:45pm. Keep in mind my reservation was $200 now I had to pay $300 for the same size room.

Great location to visit Atlanta, spacious rooms, affordable parkings nearby, great staff. Congrats to Jordan, always ready to help and with a smile!

Amazing staff

Good

Trey was awesome kind respectful and super patient the entire time. Young man did such an amazing job The elevators having to require the key to operate it

Trey was awesome kind respectful and super patient the entire time. Young man did such an amazing job The elevators having to require the key to operate it

Very friendly people, nice room and front desk staff were extremely friendly and very nice

Everything

Nice location. Very quiet place. The front desk person when I checked in. She saw me struggling to go inside to check in and the door wasn’t opening for me. She didn’t give us information on how to use the key with the elevator. Did not tell us about the breakfast or the times it’s available. But my check out was amazing, she was pleasant, helpful, kind and generous. Gave me the correct answers to my previous questions. You can see the pride in her work and she is a wonderful asset to your company. She made me feel the way I should have felt coming in on the leaving side.

Exceptional

Nice location. Very quiet place. The front desk person when I checked in. She saw me struggling to go inside to check in and the door wasn’t opening for me. She didn’t give us information on how to use the key with the elevator. Did not tell us about the breakfast or the times it’s available. But my check out was amazing, she was pleasant, helpful, kind and generous. Gave me the correct answers to my previous questions. You can see the pride in her work and she is a wonderful asset to your company. She made me feel the way I should have felt coming in on the leaving side.

Breakfast fresh

The Staff was amazing as soon as we walked in the door! The valet guy was super nice! The ladies at the front counter didn't disappoint either! Breakfast was great lots of options to choose from. The room had everything needed and was very clean! Nothing, we will stay here again!

The Staff was amazing as soon as we walked in the door! The valet guy was super nice! The ladies at the front counter didn't disappoint either! Breakfast was great lots of options to choose from. The room had everything needed and was very clean! Nothing, we will stay here again!

Convenient to our destination Paid for a queen size room and got a full. Pillows didn’t have pillowcases and took over half an hour to get new ones. Room phone didn’t work to reach front desk. Construction on building next door began very early.

Convenient to our destination Paid for a queen size room and got a full. Pillows didn’t have pillowcases and took over half an hour to get new ones. Room phone didn’t work to reach front desk. Construction on building next door began very early.

THE ROOM WAS GREAT! NA

Staff was awesome!!!

Staff was not excellent! Hotel was so nice and clean. Breakfast was great! Very pleased and we will be back!

Superb

Superb

The employees were amazing. The breakfast was good. The room was spacious and excellent. The $100 a night deposit hurt right off the bat considering the room was already paid for and then the only parking was a $45 a night valet charge. The bed was hard and I did not get the most comfortable sleep.

The employees were amazing. The breakfast was good. The room was spacious and excellent. The $100 a night deposit hurt right off the bat considering the room was already paid for and then the only parking was a $45 a night valet charge. The bed was hard and I did not get the most comfortable sleep.

Convenience Need major upgrades. TVs are not smart and the couches are not leather for a clean sleek look. The couches looked very old and the material was stained and worn out.

The staff was very nice The tv in our room was so out of date and the remote didn’t work or the charger box near the bed for our phone and the one elevator was so small and scary needs a vent and better lighting in bathroom

Convenience Need major upgrades. TVs are not smart and the couches are not leather for a clean sleek look. The couches looked very old and the material was stained and worn out.

Location How how prices were for parking

How how prices were for parking

The staff was very nice The tv in our room was so out of date and the remote didn’t work or the charger box near the bed for our phone and the one elevator was so small and scary needs a vent and better lighting in bathroom

Zella was incredibly helpful and friendly while attending to each guest during breakfast. Roman was also friendly and attentive to all of us using valet service.

The water being shut off from 11pm -6am

The location to my venue for last night The water being shut off from 11pm -6am

Clean room, excellent staff. Close parking available.

The staff at the property were some of the nicest people that we’ve ever met and were so friendly and courteous with all of our questions no matter what time of day or night. My only complaint is that the bedding in the rooms seemed very old and had a stale, sour smell. I think it was the duvets themselves and the pillows. I also found a black ball of hair in the bed. For a Hilton I would’ve expected the duvets to be a bit nicer and overall the sheets to be newer. Breakfast ended at 9AM and it was hard to get there - 9:30 would be great for a traveler coming in the previous night. I also am not sure why the room didn’t have lotion I thought that was standard.

The breakfast at the hotel was amazing. It was really good, but I wish they had chicken nuggets available every day. Because of my dietary restrictions, I was looking for a chicken option each morning, but on some days the only meat available was pork.

Great hotel!!! The staff were really friendly. Breakfast was great

The location, cleanliness of the room & entire building, the customer service was exceptional. 1 elevator was out of service the entire weekend.

Location is great….withing walking distance to StateFarm, which was why we were there! Parking

We didn’t eat breakfast during our stay. Overall the stay was pretty average. Very convenient to downtown amenities.

The breakfast was nice and the selections were great. The room was nice. I liked the layout and the fact that there were no rugs. My only concerns were: 1.) the stains on the lounge sofa in room. I couldn't sit on it because the stains made me uncomfortable; 2.) I would also recommend switching out the quilt on the bed because it looks dingy dirty in areas.

Breakfast was great. The staffs who served breakfast were very nice and well behaved. Hotel internet was may not be secured and infected my laptop with viruses.

Expected the beds to be softer

Stayed here 5 nights. Breakfast was a big positive, I appreciated that they regularly offered oatmeal (not instant) and a number of other options, and the breakfast staff was very attentive. The gym was also pretty well set up, including towels and water. Negative: lots of street noise! They need to upgrade their windows to better insulate from noise. Cleaning was hit or miss - they didn’t clean when requested, and when they did clean they didn’t refill coffee supplies or even make the bed. Overall just an ok stay.

Nothing

Very friendly staff. Excellent breakfast with great coffee.

This property is OK. The staff is what makes this hotel/Kimberly is fantastic and the gentlemen doing the valet are also very polite and helpful. The lady working the breakfast on Saturdays is also wonderful.

Staff was great val

The hotel was very clean and the staff..especially Kim at the front desk was amazing. Thank you for a wonderful stay and all if the hospitality you offered.

The property was great just had a foul odor

All of the ladies on staff were so sweet, helpful and kind!

The room was nice

Southern hospitality is definitely a big thing at this hotel, every staff member was unbelievable helpful & kind. Great location to State Farm Arena. Clean rooms as well as entire hotel.

Nice room

What worked: The rooms are clean and comfortable, and the staff are friendly when approached. The hotel’s amenities (Wi‑Fi, gym, breakfast) meet expectations for a mid‑range property. What didn’t: Sensor reliability: The violation notice cited multiple sensor triggers, yet I never received any proof that those devices had been inspected or calibrated during my stay. Without that documentation, it’s hard to accept the fault lies with the guest. Faulty window: One window in my room was not tightened properly and opened on its own. This could easily have set off environmental sensors, creating a false alarm. I didn’t report it at the time out of concern about being blamed, but it clearly contributed to the issue. Undisclosed appliance policy: I brought a personal crockpot and prepared a simple curry, assuming it was permissible. The hotel never provided a list of approved appliances or any guidance on what guests may or may not use. Being penalized for an uncommunicated rule feels unfair. Lack of information: There was no in‑room or front‑desk briefing about the appliances available or the correct way to use them. Clear signage or a quick rundown would have prevented the misunderstanding. Bottom line: As a loyal guest, I’d appreciate more transparency and better communication.

The parking is not good I think as a customer patronizing the establishment $45 a day for parking is a bit much and the other option is $20 but you can't go in and out when you please as I was told. The workers for the parking don't explain or give enough info in how parking goes very confusing. Other than that everything else was good. I will consider staying again

The parking is not good I think as a customer patronizing the establishment $45 a day for parking is a bit much and the other option is $20 but you can't go in and out when you please as I was told. The workers for the parking don't explain or give enough info in how parking goes very confusing. Other than that everything else was good. I will consider staying again

I mean....it was a mid-grade downtown big city hotel. Nothing more. Nothing less. Staff was ok. Elevators were kinda sketchy. Nice rooftop view though! Room was nice. Toilet ran the entire time we were there. Home2 breakfasts are my least favorite of the hilton chain. Very busy and out of a lot of food a few times we tried to get certain things. Semi-chaotic layout. Hungry people, all kind of in a frenzy. Coffee was out at 8am...that can never happen! No parking. Paid 20 a day at luckie st garage.

I mean....it was a mid-grade downtown big city hotel. Nothing more. Nothing less. Staff was ok. Elevators were kinda sketchy. Nice rooftop view though! Room was nice. Toilet ran the entire time we were there. Home2 breakfasts are my least favorite of the hilton chain. Very busy and out of a lot of food a few times we tried to get certain things. Semi-chaotic layout. Hungry people, all kind of in a frenzy. Coffee was out at 8am...that can never happen! No parking. Paid 20 a day at luckie st garage.

The front desk and the breakfast staff were some of the most cordial, hospitable, and helpful people I have encountered in domestic travel in the United States.

The front desk and the breakfast staff were some of the most cordial, hospitable, and helpful people I have encountered in domestic travel in the United States.

The staff was incredibly welcoming and helpful. The breakfast wasn't great and options were pretty minimal but the staff made up for that shortfall with their kindness! Thank you ALL! If business ever takes me back to ATL, I will definitely stay there.

The staff was incredibly welcoming and helpful. The breakfast wasn't great and options were pretty minimal but the staff made up for that shortfall with their kindness! Thank you ALL! If business ever takes me back to ATL, I will definitely stay there.

Water heater was down so I could not take a shower either day that I was there.

Water heater was down so I could not take a shower either day that I was there.

The room was satisfactory. The breakfast was excellent, complemented by outstanding staff support, especially Ms. Zella. She was helpful and friendly.

The room was satisfactory. The breakfast was excellent, complemented by outstanding staff support, especially Ms. Zella. She was helpful and friendly.

Clean room and good breakfast.

Clean room and good breakfast.

Staff we’re really friendly and helpful.

Staff we’re really friendly and helpful.

The room was clean and the kitchenette was well stocked with plates, glasses, utensils, and mugs. Complimentary breakfast was a nice bonus.

The room was clean and the kitchenette was well stocked with plates, glasses, utensils, and mugs. Complimentary breakfast was a nice bonus.

the staff was so nice with my family

the staff was so nice with my family

Great staff all of them

Great staff all of them

this is a very old property. It was the only property available due to a sporting event I was attending. The staff was pleasant. In a worst case scenario, if you have to stay here, it’s not the end of the world. If there were any other choices available, they would probably be better.

this is a very old property. It was the only property available due to a sporting event I was attending. The staff was pleasant. In a worst case scenario, if you have to stay here, it’s not the end of the world. If there were any other choices available, they would probably be better.

Staff was very friendly but room wasn’t clean properly

Staff was very friendly but room wasn’t clean properly

Courteous staff

Courteous staff

The best staff ever, from valet to the front desk then the breakfast crew is so warm and welcoming. My fav place to stay when I’m in the city.

The best staff ever, from valet to the front desk then the breakfast crew is so warm and welcoming. My fav place to stay when I’m in the city.

Love the cleaniess

Love the cleaniess

Wonderful stay! The breakfast staff was amazing and so friendly. The front desk, valets, and housekeeping were all professional, helpful, and welcoming. Everything was clean, smooth, and well managed. Highly recommend and would definitely stay again!

Wonderful stay! The breakfast staff was amazing and so friendly. The front desk, valets, and housekeeping were all professional, helpful, and welcoming. Everything was clean, smooth, and well managed. Highly recommend and would definitely stay again!

I was really pleased with the staff's kind assistance. I arrived much earlier than the check-in time, and when I was about to leave my luggage, they kindly showed me to my room, which made me very happy. I had a comfortable stay. Thank you!

I was really pleased with the staff's kind assistance. I arrived much earlier than the check-in time, and when I was about to leave my luggage, they kindly showed me to my room, which made me very happy. I had a comfortable stay. Thank you!

One of the reasons I chose this hotel was the complimentary breakfast, however we had a 6:30 time to leave so we weren’t able to have that (I have never had a breakfast start so late at any other hotel). The $45 for the valet was a surprise, but I do see that information on the site now. However the valet was rude. He told us to text him 10 minutes before we were ready to leave. We did that and we came down to check out and he was sitting in a chair lounging. We were in the lobby for another two minutes before he finally went to get our car. All in all, we will never stay at Home2Hilton again.

One of the reasons I chose this hotel was the complimentary breakfast, however we had a 6:30 time to leave so we weren’t able to have that (I have never had a breakfast start so late at any other hotel). The $45 for the valet was a surprise, but I do see that information on the site now. However the valet was rude. He told us to text him 10 minutes before we were ready to leave. We did that and we came down to check out and he was sitting in a chair lounging. We were in the lobby for another two minutes before he finally went to get our car. All in all, we will never stay at Home2Hilton again.

Staff were incredibly friendly, always a joy to speak with. Even the valet drivers were outstanding

Staff were incredibly friendly, always a joy to speak with. Even the valet drivers were outstanding

Front desk gentleman was amazing! (Jordan)

Front desk gentleman was amazing! (Jordan)

Room was clean and comfortable. Good breakfast. Front desk staff was very helpful and polite.

Room was clean and comfortable. Good breakfast. Front desk staff was very helpful and polite.

Being a single senior I was a little nervous about the area where the hotel was located, but the staff was very friendly and made me feel welcome.

Being a single senior I was a little nervous about the area where the hotel was located, but the staff was very friendly and made me feel welcome.

Because they were charging 45 dollars for parking It’s not possible to pay 90 dollars for parking. They didn’t talk about it

Hotel was fine. Great location near Centennial park. Room was cold and slow to heat up. Hotel staff entered our room without permission saying they were doing a welfare check on the handicap...weird. staff was friendly... nice gym... small elevators... but overall I recommend staying there.

Hotel was fine. Great location near Centennial park. Room was cold and slow to heat up. Hotel staff entered our room without permission saying they were doing a welfare check on the handicap...weird. staff was friendly... nice gym... small elevators... but overall I recommend staying there.

Staff was very friendly, breakfast was great and rooms were nice.

Staff was very friendly, breakfast was great and rooms were nice.

Staff were very helpful and

Staff were very helpful and

Very friendly staff, doorman was very helpful with directions. Room was clean, large, and bright, and we had the surprise of an excellent view of the ferris wheel.

Very friendly staff, doorman was very helpful with directions. Room was clean, large, and bright, and we had the surprise of an excellent view of the ferris wheel.

The pillows in our room were flat and the policy of rooms being cleaned every other day is ridiculous!

The pillows in our room were flat and the policy of rooms being cleaned every other day is ridiculous!

My daughter and I had a great stay. The room was spacious, clean, comfortable beds. The breakfast was ok.

My daughter and I had a great stay. The room was spacious, clean, comfortable beds. The breakfast was ok.

The room was clean. We did not eat breakfast at the hotel. There was a lot of construction at the hotel & only 1 small elevator was working. There was also an issue with the toilet in our room. Not sure if that was because the hotel had a water pupe burst before we got there.

The room was clean. We did not eat breakfast at the hotel. There was a lot of construction at the hotel & only 1 small elevator was working. There was also an issue with the toilet in our room. Not sure if that was because the hotel had a water pupe burst before we got there.

The room was not clean as it should be, and for us to spend three nights there, no one ever came to change the sheets or provide us with new towels.

The room was not clean as it should be, and for us to spend three nights there, no one ever came to change the sheets or provide us with new towels.

Very friendly staff!

Very friendly staff!

Terrible hotel

Terrible hotel

Good staff

Good staff

A+

A+

clean room great staff breakfast below average

clean room great staff breakfast below average

2 blocks from State Farm Arena and Mercedes Benz Stadium. Breakfast was a plus. Roof lookout was cool too.

2 blocks from State Farm Arena and Mercedes Benz Stadium. Breakfast was a plus. Roof lookout was cool too.

Everything! Staff and valet parking excellent, room amenities superior. Would definitely return.

Everything! Staff and valet parking excellent, room amenities superior. Would definitely return.

Great location for Paul McCartney concert very friendly staff lots of great things todo

Great location for Paul McCartney concert very friendly staff lots of great things todo

The staff were super friendly and courteous, whereas the facilities were horrible.

The staff were super friendly and courteous, whereas the facilities were horrible.

Hotel staff is great. Everyone is very friendly and polite. We would definetely stay again!

Hotel staff is great. Everyone is very friendly and polite. We would definetely stay again!

Great location to State Farm Arena, MB stadium and Centennial Park. Hotel was clean with reasonable valet charge

Great location to State Farm Arena, MB stadium and Centennial Park. Hotel was clean with reasonable valet charge

The staff

The staff

Yes

Yes

Perfect location for our needs

Perfect location for our needs

Elevators never worked, terrible for family guests to use. Called front desk never answered to obtain an extra blanket.

Elevators never worked, terrible for family guests to use. Called front desk never answered to obtain an extra blanket.

Terrible ! Sheets were dirty and people on the front desk when you call by phone are so rude ! Never again will use this property

Terrible ! Sheets were dirty and people on the front desk when you call by phone are so rude ! Never again will use this property

Nice front desk was friendly room was very clean I would recommend mattress topper for bed

Nice front desk was friendly room was very clean I would recommend mattress topper for bed

The kitchen set up was good. The breakfast was ok. I think they should have more variety.

The kitchen set up was good. The breakfast was ok. I think they should have more variety.

Estaba en remodelación y no decía nada, un solo ascensor disponible que hizo imposible bajar o subir de manera cómoda

Estaba en remodelación y no decía nada, un solo ascensor disponible que hizo imposible bajar o subir de manera cómoda

Under renovation, only one elevator working. They gave my room up to someone else and had to deal with a smaller room

Under renovation, only one elevator working. They gave my room up to someone else and had to deal with a smaller room

Comfortable stay. Great staff. Spacious room.

Comfortable stay. Great staff. Spacious room.

Nice and comfortable, it was raining but the view and the wheel helped comfort the vibe. ..and the breakfast was good too. Thank You.

Nice and comfortable, it was raining but the view and the wheel helped comfort the vibe. ..and the breakfast was good too. Thank You.

Jorden at the front desk was very nice.

Jorden at the front desk was very nice.

Staff and valet were great Trey at check in super great

Staff and valet were great Trey at check in super great

The staff was AMAZING, they were dealing with some issues out of their control during my stay but everyone was in good spirits and were super helpful with all of my needs and questions. Rooms were very clean and the location is great for walking around to check out shops and the Ferris wheel! Due to the issues they were having you definitely couldn’t drink the tap water and I didn’t get to experience the rooftop. I wasn’t expecting the $300 deposit on each room (I figured $150 max) so that limited our trip a good bit. Despite all that, I would stay there again. Beds were comfortable enough as well.

The staff was AMAZING, they were dealing with some issues out of their control during my stay but everyone was in good spirits and were super helpful with all of my needs and questions. Rooms were very clean and the location is great for walking around to check out shops and the Ferris wheel! Due to the issues they were having you definitely couldn’t drink the tap water and I didn’t get to experience the rooftop. I wasn’t expecting the $300 deposit on each room (I figured $150 max) so that limited our trip a good bit. Despite all that, I would stay there again. Beds were comfortable enough as well.

Like it was a lot of repairs being done to building was lied to over phone that rooftop was open wanted refund but they claimed manager was not available ruined my trip didn’t have money to leave get another room needed refund so I could but couldn’t get it like I called y’all early before I went to cancel spoke with someone yall told me would get back in touch never heard from anyone

Like it was a lot of repairs being done to building was lied to over phone that rooftop was open wanted refund but they claimed manager was not available ruined my trip didn’t have money to leave get another room needed refund so I could but couldn’t get it like I called y’all early before I went to cancel spoke with someone yall told me would get back in touch never heard from anyone

The day before our reservation a pipe burst and flooded the floor our room was on. Our room was perfectly fine but hallway was a shambles and being dried and repaired our whole stay. Other than that (which the hotel was taking care of as fast and well as possible) our stay was comfortable and staff was very pleasant and knowledgeable.

The day before our reservation a pipe burst and flooded the floor our room was on. Our room was perfectly fine but hallway was a shambles and being dried and repaired our whole stay. Other than that (which the hotel was taking care of as fast and well as possible) our stay was comfortable and staff was very pleasant and knowledgeable.

Wonderful room and service. Breakfast and coffee was amazing.

Wonderful room and service. Breakfast and coffee was amazing.

The hotel itself is a really nice quality and the staff was really nice and helpful. I feel like there should be a heads up about the lack of parking accommodations and that $45/night for valet should be your expectation. We were on the 9th floor and the noises the elevators make were enough to make my whole group nervous. I really liked the room, it was spacious and comfortable. On the final morning we were cutting it close for the breakfast (it runs 6am-10am) and we showed up at 9:45 and it was all put away and the workers were wiping the counters. That was a little annoying.

The hotel itself is a really nice quality and the staff was really nice and helpful. I feel like there should be a heads up about the lack of parking accommodations and that $45/night for valet should be your expectation. We were on the 9th floor and the noises the elevators make were enough to make my whole group nervous. I really liked the room, it was spacious and comfortable. On the final morning we were cutting it close for the breakfast (it runs 6am-10am) and we showed up at 9:45 and it was all put away and the workers were wiping the counters. That was a little annoying.

My room wasn’t ready when I arrived which was expected due to me arriving before the usual check in time. The room I was first put it looked very nasty! The second room I was put in looked way better. The showers need to be properly cleaned. The shower floor looked gray! Overall customer service was great!

My room wasn’t ready when I arrived which was expected due to me arriving before the usual check in time. The room I was first put it looked very nasty! The second room I was put in looked way better. The showers need to be properly cleaned. The shower floor looked gray! Overall customer service was great!

The hotel has a convenient location, however, when we went for the check-in, we waited for 1 hour and a half because some floors were flooded and there weren’t enough rooms/rooms ready. We were told that we could check-in early starting at noon. The staff was nice but we were not communicated at the time the reason for the delay or that there was even an issue at all when we checked our bags prior to the check-in. There was a complete lack of communication.

The hotel has a convenient location, however, when we went for the check-in, we waited for 1 hour and a half because some floors were flooded and there weren’t enough rooms/rooms ready. We were told that we could check-in early starting at noon. The staff was nice but we were not communicated at the time the reason for the delay or that there was even an issue at all when we checked our bags prior to the check-in. There was a complete lack of communication.

Other than that, the hotel is great, excellent location, two blocks from Centennial Park, State Farm Arena, and the Georgia Aquarium and Coca-Cola Museum. Excellent breakfast quality and superior service by the kitchen staff.

Other than that, the hotel is great, excellent location, two blocks from Centennial Park, State Farm Arena, and the Georgia Aquarium and Coca-Cola Museum. Excellent breakfast quality and superior service by the kitchen staff.

Nice room.

Nice room.

Everything was as advertised. It’s on a side street downtown so not on a busy noisy road. The rooftop was under construction and not available.

Everything was as advertised. It’s on a side street downtown so not on a busy noisy road. The rooftop was under construction and not available.

Very hospitable staff and safe environment. Just wish the rooftop was open.

Very hospitable staff and safe environment. Just wish the rooftop was open.

The staff was amazing during our stay, very sweet and accommodating. The breakfast was also great! the only downside was our room didn’t look swept, but everything else was great! will book here again!

The staff was amazing during our stay, very sweet and accommodating. The breakfast was also great! the only downside was our room didn’t look swept, but everything else was great! will book here again!

Na

Na

My daughter & I stayed for 3 nights. The staff was extremely helpful, but it took a little longer to check in because only one person was working at the time. The room was clean, & had an extremely nice kitchenette with a full size microwave, refrigerator/freezer, sink, dishwasher, & dishes/utensils. There is also a small 2-cup coffee maker in the room. The desk chair had an armrest that was desperate need of repair, & the bathroom door would not latch (it only closed). The staff asked if we wanted to be moved to another room, but we said "no, we only wanted them to be aware of the needs for repair". Breakfast in the mornings is wonderful! The ladies tending the facility are extremely welcoming & helpful. There are several options for breakfast. This hotel is also located in easy walking distance to several restaurants, Centennial Park, Georgia Aquarium, & Coca Cola Museum. The only downside is the lack of maid service. They only service the room every other day. When the maid came, she only changed out towels & gave us more packets of coffee. The bed was NOT made. The trash was NOT taken out, & the dishes were still in the sink, dirty.

My daughter & I stayed for 3 nights. The staff was extremely helpful, but it took a little longer to check in because only one person was working at the time. The room was clean, & had an extremely nice kitchenette with a full size microwave, refrigerator/freezer, sink, dishwasher, & dishes/utensils. There is also a small 2-cup coffee maker in the room. The desk chair had an armrest that was desperate need of repair, & the bathroom door would not latch (it only closed). The staff asked if we wanted to be moved to another room, but we said "no, we only wanted them to be aware of the needs for repair". Breakfast in the mornings is wonderful! The ladies tending the facility are extremely welcoming & helpful. There are several options for breakfast. This hotel is also located in easy walking distance to several restaurants, Centennial Park, Georgia Aquarium, & Coca Cola Museum. The only downside is the lack of maid service. They only service the room every other day. When the maid came, she only changed out towels & gave us more packets of coffee. The bed was NOT made. The trash was NOT taken out, & the dishes were still in the sink, dirty.

Walking close to surrounding restaurants and Mercedes Stadium

Walking close to surrounding restaurants and Mercedes Stadium

Friendly and convenient to downtown attractions

Friendly and convenient to downtown attractions

Rooms are small and bathroom has a rolling door not a door that shuts which was kind of inappropriate for privacy

Rooms are small and bathroom has a rolling door not a door that shuts which was kind of inappropriate for privacy

It was a good enough hotel. Very clean and employees were super friendly and helpful. The building does seem like it will need an upgrade soon.

Not much around the location of the hotel. Did not use hotel facilities and roof top was closed for repairs.

Our room was not ready when we checked in at night! They were overbooked! When we finally got our room, the sheets from the sofa bed were dirty!!! The space was over all not as clean as it was supposed to be and there was a definite odor all over the hotel!

The front staff and staff for the Continental Breakfast was amazing. It did take 2 days for room to be turned over but overall it was an amazing stay for me

The ladies in the Kitchen were amazing! Ms Sonya , and kitchen crew for breakfast was absolutely phenomenal. Customer service was awesome and a nice variety of breakfast food . We stayed in a suite and our room was very comfortable and had plenty of space . Bathroom was clean and very spacious . We really enjoyed our stay and we will be back . I would recommend this hotel . Thank you

Loved the Morning staff and breakfast staff

Great

The hospitality shown was great. Great experience. Breakfast was delightful.

That night we used the bathroom its seemed vacked up. We left them know tuesday morning enginerrs came byt they left toulet dirty. We asked that toilet be cleaned and garbage be taken out, none of the requests where taken in consideration, they told us cleaning happens every other day. Staff was pkeasent but they need better cleaning service. This could have been a perfect stay

very nice place to stay and the price was good, everyone was very nice and accommodating. breakfast was good and there were good ammount of options. rooms were clean and felt welcominh. loved it here

A+

The staff was EXTREMELY NICE and very helpful , from the women at the front desk like Tee & MsSonya in the kitchen

I expected a clean room since as a member of Hilton hotels,This location was a horrible my room 914 I found trash garbage and baby pampers the floors dirty and dusty I took a pick and showed to the manager she just said I send a housekeeper to clean it.So disappointed never back to this hotel .

Breakfast was really good , but got crowded , suggest getting down there early . TVs didn’t have anyway to stream your content so tv entertainment choices were limited tomabout 50 cable channels Overall , I had a pleasant stay and the location was great for my needs

Don’t clean daily

This place was amazing. The people made it that way from the front desk to the Valet they were so nice and overwhelmingly helpful. Will be back next time we are in town.

Good location, clean and good customer service

The staff were very patient and kind.

The place was nice and I enjoyed the breakfast they had. The room was nice and clean. I liked that they had a normal size fridge vs just a mini fridge. My only complaint was that I did not like the barn door for the bathroom. There is about a 1 inch gap so you don’t have much privacy if you are sharing a room with someone else.

Great service. Friendly staff.

Great walking distance to and from the stadiums. Alot to do nearby. Great staff and great views. Definitely recommend if you will be walking to most places.

The hotel is in walking distance of almost everything. The only time we had to drive was to the Zoo. If you haven’t read the fine print- you do have to pay for overnight parking but honestly it’s worth it. The hotel breakfast was good, clean, and staff were amazing. They all went above and beyond during our stay.

Not really a lot of food options, a lot of homeless and the options that are available close super early

The staff was very friendly and professional. The breakfast eating area was a bit small but the selection of food and the employees definitely made it comfortable. We will definitely recommend staying here and will be returning soon.

The Staff was amazing! Everyone was so helpfull and kind.

Staff was great but they advertised a 2 bedroom suite with a sleeper sofa but they only have the sleeper sofas with the one bedrooms so we ended up sharing the bed. But the breakfast was good. The front desk staff was good and it’s perfect walking distance for concerts for sure!

Linens great and room while clean some of the furniture should be burned!

Really convenient to walk to the Mercedes-Benz Stadium, which was my main concern. Shout out to the front desk, specifically Tee, who not only gave me an early check in when my flight arrived at 10am, but also gave me a very late check out, since I needed time to recover from my concert, but also had a later flight and had a long day ahead. My only negative experience was with the bedding, as there wasn’t a real duvet cover, and only a thin sheet to cover the duvet, but it was also a very hot night and I didn’t want to sleep with the full duvet. Bring back real duvet covers and flat sheets!

Staff was very nice and attentive. Great stay! Highly recommend

The staff was really friendly and the place is clean for the most part but there was a stain on the bedding and rust in the shower. The water pressure is not great either.

Checking in and out were a breeze and the staff were very nice. Breakfast was delicious! Mo and her team were fantastic!

The room was half cleaned. Pillow case n sheets were still dirty, the sink was properly cleaned/rinsed out. The fridge was dirty. The floor was very dirty. When checking-in the man at the front desk gave false information regarding parking. Then charging $200 security incidental fee for a room is ridiculous especially if the room was dirty upon arrival.

Great room, space and loved the kitchen area

The property was a good walking distance from the State Farm Arena and we did not have any difficulties minus trying to park in front of the hotel without needing to be towed since they do Valet parking only. Our room was splendid except the only minor concern was that the shower gel wasn’t working, but nothing too serious! The AC, microwave, TV, etc were all working fine! Had personal skill issues trying to use the key card as it was the only way to operate the elevator but nailed it nonetheless! The front desk clerk was wonderful and she kept a beautiful attitude and encouragement for the concert goers, alongside the staffing who kept smiles on their faces! Will book again in the future!

This home 2 is not like others. The beds were creaky and uncomfortable. There was no couch and the space was small. The door to the bathroom was a sliding door and didnt close all the way and you could see right into the bathroom. We had 3 people in our room so there was no bathroom privacy whatsoever. There was hair all over the walls in the bathrooms as well as mold on the ceiling in the shower. Yes we took photos. And not just a little mold, at least 12 inches or more. There was no enforcement of quiet hours. Children were screaming up and down the hallway into the late hours of the evening and early morning. We are Hilton Honors members and frequent Hilton hotels for business and pleasure. This was beyond disappointing and we will never stay in that hotel again.

The stuff it was rreally friendly kind and amazing each one of them .

Easy access to downtown and delicious breakfast offered. Would recommend

Rude staff, I had to call the customer representative to intervene, and still did not get the fan to supplement the air conditioner that was not working. I had never stayed at a hotel where the front desk asked me to come to the office to sign for a fan, “ A BEHAVIORS YOU WILL SEE IN A MOTEL INN”, which was later brought to my room by the night staff. He was the only reasonable staff member willing to keep me comfortable from the frustration of the non-working air conditioning. I could not believe the morning staff hung up the phone on me. The day shift staff are suffering from cognitive and anxiety disorders due to their behaviors. What a fool they were for the two nights I stayed at the hotel. The day shift lacks the quality of good customer service

It was extremely chaotic when we arrived. No parking, it was storming and only 1 person working valet. I decided to valet park and when i got my car back the next day, not knly did the driver race it thru the street, but now my airbag light is on so something definitely went wrong in their hands.

Quería disfrutar del rooftop pero esta en remodelación, fuera de eso el hotel está en buenas condiciones y el servicio fue bueno.

Friendly staff. Clean rooms. Easy check in.

Trey was excellent!!!!

Great!

Everything was very nice! Clean environment, comfortable bed, It was walking distance to everything we plan to do on our trip in the down town area and The staff was very helpful & friendly.

Great hospitality from the entire staff. Even the breakfast staff stayed open a little later to accommodate us.

Great hotel! Clean and friendly staff!

More expensive than expected because of pet fees. I filtered for pet friendly and free parking but between the valet and the pets it’s was $250 more than I was told upon booking.

I had an amazing experience aside from checking in and finding out the deposit I was told about was per night instead of a flat rate everything else was amazing the staff was great also

10am the NEXT morning we are notified that at "like maybe 2 or 3 this morning" our back window was busted out and everything stolen from our vehicle. It was parked right in front of THE FRONT DOOR in front of a POLICE CAR that belonged to a person staying in the hotel. What a crazy situation and just all around headache.

Cuarto super nice, desayuno incluido, estacionamiento $45 x noche. Buena ubicacion, no piscina

The staff were excellent, very friendly and attentive. As for the rooms, make sure you’re very comfortable with the people you might be sharing a room with. The sliding bathroom doors don’t allow for a lot of privacy.

The staff was so friendly and accommodating. Valets were fantastic and quick! A big shout-out to Trey and Jordan for taking great care of us while we were there. Sonya in the kitchen was so sweet and kept the breakfast area clean and stocked.

Very best at service

Booked this hotel due to the location and photos on their website. The location was absolutely amazing as it was a short walk to a lot of restaurants and attractions in the area. The hotel lobby was in great condition and the staff was so nice and welcoming. I originally booked a smaller room for my boyfriend and myself but the staff upgraded us for our 3 night stay which was fantastic! Our room had a nice view of the area. The cleanliness of the room was pretty good. Only thing we noticed was your typical wear and tear of rooms. I would definitely book this location again!

The Hotel is located less than 5 minutes walk from the Atlanta Falcons & Basketball facilities. The Staff here are all Amazing, very friendly, engaging & very helpful in answering any questions.

design clean sustainable

I really did love it, the hotel was great and the room was amazing. Love the location, it’s close by downtown and stadiums plus the food is close by as well

Would definitely stay here again. Very close to everything in downtown so you can easily get around.

I don't know if they've changed management or something, but all of my interactions with the staff were super pleasant. Very friendly from valet to housekeeping. The lady (I didn't get her name but she said she's been with Hilton for over 10 years) running the breakfast was above and beyond great. Great proximity to whatever they call the Georgia Dome and Phillips Arena nowadays.

Great art and staff. Property is a little behind with maintenance but by no means bad. A little elbow grease would really help this place shine.

Great location

It was very convenient and within walking distance of everything in the area.

Breakfast and staff were AMAZING!!!!!! Room was clean but condition seemed run down. The arm to the chair looked like it had been chewed… the foam was exposed. The lounge chair was dirty and stained. Overall for the price we paid we were satisfied.

The hotel itself was fine, breakfast was good. but the area it was in downtown was uncomfortable to be in, didn’t feel safe at night or walking, parking was also VERY expensive, loud music was blaring outside from a car for about two hours on my second night there.

When I arrived at the facility, one of the workers was outside smoking. We were then told there was a $100 deposit required for each day of our stay. After seeing that the room was dirty, we informed them that we would not be staying. I asked to speak with a manager, but the staff member said there was no manager on duty until the next morning and that nothing could be done. This place is unprofessional and dirty—I would never recommend staying here.

I loved the proximity to area attractions: Centennial Park, Mercedes Benz Center, The Aquarium, Children's museum and Coco Cola museum all within walking distance.

The staff was super friendly. They make you feel welcomed and special.

I enjoyed staying here mainly due to the over night clerk (Leon) that works here. He was great and gave us a lot of great advice on things to do while in Atlanta. The location is perfect! Our room was small but we weren’t there a lot anyways. I’d stay here again 😊

Nice

Nice area excellent customer service

The parking space was not available and it was very expensive to park at the 3rd party parking lot.

stay was amazing ! location is great. right there from the aquarium world of coca cola and breakfast in the morning was really good. the mini kitchen was definitely a plus

Excelente en todos los aspectos

I didn’t see the area around

There can be some loitering in the area but that's true of most urban areas. To ensure security neither the hotel front door now the elevator will function without a room key card. There are parking garages nearby you can use that cost less than the hotel's valet service but they don't offer in and out privileges