Holiday Inn Express Atlanta NE I-85 Clairmont by IHG

Everything The noise

Customer service at check in and check out Room 226 had music playing outside could sleep well. It plays all night.

C

Room was large; very clean. TV difficult to operate (although looks nice). Non-public WIFI was not operable. Difficult to say value-for-money at current price point plus deposit held for 2 weeks for no reason.

I did not like that our room wasn’t ready 2 hours after check-in with no phone call or notification. When asked for a discount or accommodation, we were denied. There was also hair left in the shower of our room. I do not recommend this location or staff.

Exceptional

Superb

Clean N/A

The property was very clean and looked like it had an upgrade. The comfort of the bed and the space.

The property was very clean and looked like it had an upgrade. The comfort of the bed and the space.

Clean N/A

Awedome services.

Well, the parking was ample. Many choices at breakfast.

My place to reside when visiting the city! The services exceeded in all areas making it a place of home away from home!

Good

Breakfast was pretty good, location was super convenient, Staff was extremely friendly and attentive. Room was clean and beds were comfortable. TV didn't work. WiFi unreliable. We asked the staff about the TV and they were ready to re-room us immediately, but we figured it wasn't worth the trouble so we politely declined.

Breakfast was pretty good, location was super convenient, Staff was extremely friendly and attentive. Room was clean and beds were comfortable. TV didn't work. WiFi unreliable. We asked the staff about the TV and they were ready to re-room us immediately, but we figured it wasn't worth the trouble so we politely declined.

The hotel is very very clean,quiet and the staff is welcoming and hospitable!!

Exceptional

Conveniently located. It was okay. Not the super cleanest but passable. Nothing bad.

Conveniently located. It was okay. Not the super cleanest but passable. Nothing bad.

Exceptional

Very good

The standout feature of this property is the staff—they are incredibly friendly, welcoming, and genuinely supportive throughout our entire visit. It makes such a difference to be greeted with a smile and helpful service. Our room was immaculate and well-maintained, ensuring a comfortable and relaxing atmosphere after our days out. We thoroughly enjoyed our stay and would highly recommend this hotel for families looking for a clean, reliable, and hospitable place to stay in the Atlanta area. We look forward to staying here again!

Nice

Nice

Very good

Staff were amazing. Room was clean and stocked. Breakfast had lots of options. Area was secure and I felt super safe.

Exceptional

Superb

Great

Good

Breakfast had good choices and prepared well. Location was very good for VA hospital I was very satisfied

Breakfast had good choices and prepared well. Location was very good for VA hospital I was very satisfied

Great

Great

Great

Convenient, quiet and friendly staff Couldn’t watch different apps on the tv Pillows too soft

Convenient, quiet and friendly staff Couldn’t watch different apps on the tv Pillows too soft

Location, friendly staff, comfy bed. The room was clean. Paying $50 just in case I damaged to the room and probably not getting it back for weeks.

This hotel has been excellent. Every member of the staff was very friendly and professional, the location was perfect and the structure had an excellent large parking. The room was very spacious and the bed extremely comfortable. Breakfast was satisfactory. Very minor: the pancake machine wasn’t working.

Staff and Mgr were outstanding Breakfast

Nice room. Friendly staff. Had a nice jacket stolen by the staff. Worth $65. Breakfast bar was missing too many items.

The breakfast was inconsistent. They did not always have good food or enough food. It got better as the week went on.

Location was great. As far as Breakfast, meat was undercooked, no milk for cereal, and had to wait for breakfast buffet to be filled so we could eat. Staff would wait till completely ran out before refilling.

Everything was very clean. Staff was exceptionally professional and friendly. Was a little dated.

It was a very pleasamt experience at this hotel. Thank you

It was a very pleasamt experience at this hotel. Thank you

Liked the property. Seemed safe The TV and remote came without any directions. That’s annoying Couldn’t take a shower because the curtain had been hung at the ceiling so it would not rest in the tub. Water would be all over the floor. Beds were very soft. I loved it. Husband did not like the lack of support.-

Very convenient The pillows are too soft

Clean room. Quiet hall. Great food! Excellent service from the front desk!

Clean room. Quiet hall. Great food! Excellent service from the front desk!

Staff is exceptionally friendly- a rare find in my opinion. I would stay here again if traveling though.

Staff is exceptionally friendly- a rare find in my opinion. I would stay here again if traveling though.

no

Easy check in and had a great nights sleep.

Easy check in and had a great nights sleep.

Fine

Fine

Super clean and quiet, which is exactly what we needed. The breakfast options were great! The fitness center/gym is saaaaaaad hahaha. There were only 3 dumbbell options and they were 25/45/50 pound weights, which is CRAZY!!! Yall just need more options. Also, breakfast was 30 minutes late: it says 6:30 but the buffet food was not ready until 7.

Lot of choices for breakfast. Staff were very friendly and one went out of his way to assist us with loading a van for a person in a wheelchair

The staff, facilities, and rooms were all very nice

Ok The price

Comfortable and clean Was slightly humid and smelled as if it had been humid for awhile in the room

Shower too weak.

the water in the gym needed to be refilled.

Really nice and clean

Really nice and clean

Great customer service and friendly staff

Great customer service and friendly staff

(Our schedule didn't allow us try breakfast). The facilities were decent, the staff was friendly and helpful, and the location is pretty good. Would definitely stay there again!

(Our schedule didn't allow us try breakfast). The facilities were decent, the staff was friendly and helpful, and the location is pretty good. Would definitely stay there again!

Great Customer Service and friendly staffs

Great Customer Service and friendly staffs

Pleasant stay

Pleasant stay

Great stay

Great stay

NA

NA

The room was very clean and staff is always friendly and helpful.

The room was very clean and staff is always friendly and helpful.

Great breakfast! Lots of options. Friendly staff. Comfortable beds. Well lit, safe parking lot.

Great breakfast! Lots of options. Friendly staff. Comfortable beds. Well lit, safe parking lot.

Staff very courteous and engaging.

Staff very courteous and engaging.

Room was clean and large

Room was clean and large

Very grateful

Very grateful

Room

Room

Don’t understand billing. Appears that I was charged $120 at time of booking and charged $80 at checkout out. Room should not cost $200?????

Don’t understand billing. Appears that I was charged $120 at time of booking and charged $80 at checkout out. Room should not cost $200?????

Check in was flawless. Room was spotless and very comfortable. Staff was very courteous. There must have been a volleyball tournament in town as the hotel was full with volleyball teams. For breakfast we came down late and those volleyball players were hungry. When we informed the staff that more food was needed they were very quick in replenishing the breakfast food trays. This is an excellent hotel and staff!!!

Check in was flawless. Room was spotless and very comfortable. Staff was very courteous. There must have been a volleyball tournament in town as the hotel was full with volleyball teams. For breakfast we came down late and those volleyball players were hungry. When we informed the staff that more food was needed they were very quick in replenishing the breakfast food trays. This is an excellent hotel and staff!!!

One night stay. Room was clean, shower was good - hot water and good pressure, breakfast was good. Area felt safe.

One night stay. Room was clean, shower was good - hot water and good pressure, breakfast was good. Area felt safe.

I had to negotiate to get 2 extra blankets - this hotel is not an example of what a HI Express should be.

I had to negotiate to get 2 extra blankets - this hotel is not an example of what a HI Express should be.

The hotel is located close to the highway, so there’s a lot of noise, and it’s hard to sleep. Other than that, everything else was good

The hotel is located close to the highway, so there’s a lot of noise, and it’s hard to sleep. Other than that, everything else was good

Missed breakfast since we went down at 9:30 thinking it lasted until 10am, our bad. Coffee was great!

Missed breakfast since we went down at 9:30 thinking it lasted until 10am, our bad. Coffee was great!

Room was comfortable and roomy. Breakfast and coffee was above average in selection and quality. Good job !

Room was comfortable and roomy. Breakfast and coffee was above average in selection and quality. Good job !

Clean room and friendly staff and great customer service

Clean room and friendly staff and great customer service

Great Customer Service and friendly staff

Great Customer Service and friendly staff

Great place to stay. Clean and comfortable.

Great place to stay. Clean and comfortable.

Perfect location very quiet

Perfect location very quiet

The section that I stayed in on the second floor had a bad smell in the hallway. The couch had rips in it. I didn't feel like it was very clean. It was good for the price.

The section that I stayed in on the second floor had a bad smell in the hallway. The couch had rips in it. I didn't feel like it was very clean. It was good for the price.

Good experience overall. Staff was very helpful! Manager needs to look at shower and fix leak, but extra towels soaked up the extra water

Good experience overall. Staff was very helpful! Manager needs to look at shower and fix leak, but extra towels soaked up the extra water

A really fine place at a good price right off I-85, very convenient if you have a car, safe, good breakfast, clean, great service, etc. will use again.

A really fine place at a good price right off I-85, very convenient if you have a car, safe, good breakfast, clean, great service, etc. will use again.

Breakfast was well stocked with a lot of options. Convenient location for getting to the airport and far enough away not be bothered by airplanes overhead.

Breakfast was well stocked with a lot of options. Convenient location for getting to the airport and far enough away not be bothered by airplanes overhead.

Very friendly staff and great customer service

Very friendly staff and great customer service

Great Thank you

Great Thank you

Good location, nice spacious room with mini fridge. Breakfast was good, nice Greek yogurts in fridge. Ok selection of hot food. Coffee wasn’t great even though it’s supposed to be Costa beans. They should learn how to recycle though, always disappointed that everything is wrapped in plastic with paper plates and plastic cutlery.

Good location, nice spacious room with mini fridge. Breakfast was good, nice Greek yogurts in fridge. Ok selection of hot food. Coffee wasn’t great even though it’s supposed to be Costa beans. They should learn how to recycle though, always disappointed that everything is wrapped in plastic with paper plates and plastic cutlery.

My check in was great... room was cleaned and stocked... nice breakfast easy check out

My check in was great... room was cleaned and stocked... nice breakfast easy check out

Hotel was very clean and friendly staff

Hotel was very clean and friendly staff

Area is safe, place is clean, staffs are friendly. Very happy to have FREE parking and breakfast provided. We travelled as family of 5, had a good stay.

Area is safe, place is clean, staffs are friendly. Very happy to have FREE parking and breakfast provided. We travelled as family of 5, had a good stay.

It was amazing, just stayed 1 night but hated to leave. The bed was like sleeping on a cloud wanted to take the bed home with me lol

It was amazing, just stayed 1 night but hated to leave. The bed was like sleeping on a cloud wanted to take the bed home with me lol

Enjoyed our stay, friendly staff and clean rooms

Enjoyed our stay, friendly staff and clean rooms

We arrived for check-in at 3pm. We were told there was nobody working that could check us in at that time. So, we waited for about 20 minutes for the clerk to arrive. The hotel was old and dated. The hallway and the lobby had a strange odor. The room and bathroom were very dirty. AC wasn't very cold. The wifi was slow and not strong. There were people loitering in the parking lot after hours that were using drugs. My fiancé and I left about 10 pm that night. We didn't stay overnight because we felt unsafe. There was nobody at the front desk for us to speak with.

We arrived for check-in at 3pm. We were told there was nobody working that could check us in at that time. So, we waited for about 20 minutes for the clerk to arrive. The hotel was old and dated. The hallway and the lobby had a strange odor. The room and bathroom were very dirty. AC wasn't very cold. The wifi was slow and not strong. There were people loitering in the parking lot after hours that were using drugs. My fiancé and I left about 10 pm that night. We didn't stay overnight because we felt unsafe. There was nobody at the front desk for us to speak with.

Short story we paid again for a room on july 19th and the bathroom didn't work so we had to go back downstairs to the receptionist to get another room. After they were not very cooperative and did not want to refund our stay for aug. 2 because the manager there said that expedia doesn't do any refunds. So no one used this room on August 2 we were from out of state they would not allow us to change the date or get a refund. Even when the room they gave us july 19th the toilet was broken. We have stayed with holiday inn way over 5 years and it was very suprising to hear that there was absolutely nothing they could do for us. They knew nobody was going to come back for aug 2. We tried to explain but the manager didn't even bother in talking with us.

Short story we paid again for a room on july 19th and the bathroom didn't work so we had to go back downstairs to the receptionist to get another room. After they were not very cooperative and did not want to refund our stay for aug. 2 because the manager there said that expedia doesn't do any refunds. So no one used this room on August 2 we were from out of state they would not allow us to change the date or get a refund. Even when the room they gave us july 19th the toilet was broken. We have stayed with holiday inn way over 5 years and it was very suprising to hear that there was absolutely nothing they could do for us. They knew nobody was going to come back for aug 2. We tried to explain but the manager didn't even bother in talking with us.

Great Customer Service and friendly staff

Great Customer Service and friendly staff

I absolutely enjoyed my stay. I was comfortable and was able to receive an early check in. I will definitely be staying here again!

I absolutely enjoyed my stay. I was comfortable and was able to receive an early check in. I will definitely be staying here again!

The pancake maker would frequently break. The rooms were clean and the people were nice. I would stay there again.

The pancake maker would frequently break. The rooms were clean and the people were nice. I would stay there again.

Very clean

Very clean

Tip top

Tip top

Service is warm. Room is clean

Service is warm. Room is clean

Check in was a breeze.

Check in was a breeze.

Location was good. It was older and the towels were not clean. I do not recommend.

Location was good. It was older and the towels were not clean. I do not recommend.

Very nice property for the price. Only downfall was that the pancake machine was broke and they never really put much of that bacon out that you see in the pics. I had to ask the first day and there was absolutely none the second day. Breakfast was just so-so and from the pics I was expecting more. However, very clean hotel, quiet, and super responsive staff. I would stay here again and go get breakfast at the Waffle House.

Very nice property for the price. Only downfall was that the pancake machine was broke and they never really put much of that bacon out that you see in the pics. I had to ask the first day and there was absolutely none the second day. Breakfast was just so-so and from the pics I was expecting more. However, very clean hotel, quiet, and super responsive staff. I would stay here again and go get breakfast at the Waffle House.

Very friendly and great customer service

Very friendly and great customer service

good

good

Great customer service and friendly staff

Great customer service and friendly staff

Good

Good

Good stay

Good stay

Nice property

Nice property

Very friendly staff

Very friendly staff

Very very nicely appointed room.

Very very nicely appointed room.

Great for the price. No complaints

Great for the price. No complaints

It was ok, but so basic…the staff was good and the bed comfortable. Breakfast was cold.

It was ok, but so basic…the staff was good and the bed comfortable. Breakfast was cold.

Very dissatisfied

Very dissatisfied

Nice hotel in a convenient location. Clean, updated. GREAT breakfast! Several restaurants close (1/2 mile) and a big shopping center with more options about 15 minutes away. My only complaint about the hotel is the wonky internet. Keeps popping off, and very few bars even when working.

Nice hotel in a convenient location. Clean, updated. GREAT breakfast! Several restaurants close (1/2 mile) and a big shopping center with more options about 15 minutes away. My only complaint about the hotel is the wonky internet. Keeps popping off, and very few bars even when working.

Area was nice. Parking was easy and well lit.

Area was nice. Parking was easy and well lit.

No issues with property or stay.

No issues with property or stay.

Excellent customer service and friendly staff

Excellent customer service and friendly staff

Is employees like them who make customers come back each time!! There is so much truth in the saying... treat right your employees and they will treat right your customers... we only hope the company treat them right since is employees like them that make a company successful.

Is employees like them who make customers come back each time!! There is so much truth in the saying... treat right your employees and they will treat right your customers... we only hope the company treat them right since is employees like them that make a company successful.

The workers were very respectful

The workers were very respectful

Staff was very friendly, very welcoming each time I returned no matter who was on staff at time. Plenty of nearby restaurants in close proximity.

Staff was very friendly, very welcoming each time I returned no matter who was on staff at time. Plenty of nearby restaurants in close proximity.

I felt welcomed when i entered the hotel.

I felt welcomed when i entered the hotel.

Very clean and comfortable. Location has plenty of parking with stores and restaurants nearby.

Very clean and comfortable. Location has plenty of parking with stores and restaurants nearby.

Hotel was clean, breakfast was good and staff was very friendly. I’d recommend and will definitely stay again.

Hotel was clean, breakfast was good and staff was very friendly. I’d recommend and will definitely stay again.

The property was fine for a Holiday Inn Express, but for the cost it felt like it could have been a nicer stay.

The property was fine for a Holiday Inn Express, but for the cost it felt like it could have been a nicer stay.

No complaints serves a wonderful breakfast selection

No complaints serves a wonderful breakfast selection

Check in was fast. Desk clerk friendly. The tv wasn’t working in our room so they moved us to the next room immediately

Check in was fast. Desk clerk friendly. The tv wasn’t working in our room so they moved us to the next room immediately

Great Customer Service and friendly

Great Customer Service and friendly

Glad to see the upgraded remodel changes. The management team was very helpful. The breakfast was great! Offered a good variation of breakfast items.

Glad to see the upgraded remodel changes. The management team was very helpful. The breakfast was great! Offered a good variation of breakfast items.

Excellent customer service and friendly staff

Excellent customer service and friendly staff

Amazing place

Amazing place

Excellent customer service and very friendly

Excellent customer service and very friendly

No issues during stay.

No issues during stay.

Nice and close for the purpose we were there

Nice and close for the purpose we were there

Very excellent customer service

Very excellent customer service

Good location and parking is convenient price excellent and staff friendly

Good location and parking is convenient price excellent and staff friendly

very nice staff free breakfast quite place

very nice staff free breakfast quite place

The room had a dirt washcloth. when I told the front desk person, she said, sometimes housekeeping misses things. The fire alarm in the bathroom was chirping the sink does not have any hot water.

The room had a dirt washcloth. when I told the front desk person, she said, sometimes housekeeping misses things. The fire alarm in the bathroom was chirping the sink does not have any hot water.

Very friendly and excellent customer service

Very friendly and excellent customer service

I did not like the traffic on 85 going south.

I did not like the traffic on 85 going south.

It’s very good location to everywhere. Stuff is nice.

It’s very good location to everywhere. Stuff is nice.

The front desk staff has been Amazing!!!

The front desk staff has been Amazing!!!

Needed a quick stay over, this property worked perfect. for our needs

Comfortable bed

The room was very clean especially the bathroom, the beds were comfortable, the breakfast was satisfying, and the overall experience was amazing. Dining options were not far away. This will be my go to hotel for my stays in the Atlanta area.

Highly recommend Holiday Inn Express Atlanta, Clairmont. The room was clean and cozy. The room service did a great job cleaning the bathroom, making the bed, and replenishing supplies. The breakfast was really great with cold and hot options, juice, milk, and coffee.

The property was very well managed and safe

Employees was very friendly and helpful

Room was very clean, beds were very comfortable and breakfast was yummy

Right off of I-85, this hotel was conveniently located and was a nice, what you would expect, Holiday Inn. Free parking. Free breakfast. Good air conditioning. Fridge in room. Everything was as expected.

Like

Everything good

This was a wonderful hotel! My room did smell strongly of smoke, but the front desk staff were super nice about trying to find the source. While they did offer room spray, I feel they should have swapped my room. Breakfast was incredible.

Good breakfast.

The stay was very nice and will choose this hotel again.

The staff is professional and coutreous. The property is clean. It is quiet.

Very helpful and nice service

I always feel so comfortable in Holiday Inn Express, staff is always so very helpful. Enjoyed my quick stay

Staff was very friendly and professional. This was a very convenient location for us.

Staff was not friendly

Used to enjoy the hotel, not so sold on it anymore

Air wanted to heat when adjusted

We booked this hotel for a family vacation, and were turned away in the middle of the night because of overbooking. We had to cancel our trip and drive home all night because it was too late to book another hotel. The front desk said we would not be charged, but we were, and I am unable to get a refund so far.

Good location for what I needed

We’ve stayed here several times. Change of management? Breakfast was very disappointing compared to our other visit. Will try it 1 more time after they have had time to work out the kinks.

I would definitely stay here again. It was extra clean and the staff was great. Especially Rhannia one of the staff members.

Last minute booking, staff was excellent, and the room was very clean!

I checked in late and the staff was so sweet and kind, however the room I was given had a huge leak In the ceiling in the bathroom. I heard a drip so walked in to adjust the faucet but slipped and fell on the floor for water was all over due to the leak! I went and told them but they didn’t seem too concerned. I was then assigned a new room- which the TV had “ NO SIGNAL”! I just went to bed I was so done and didn’t want to move again. Very disappointed in my stay. The hotel was in ok condition and a few “hotel parties” in rooms were going on. I’m glad I only was there for 9 hours! The GM was so kind when I talked to him the next morning but there was no sense of urgency to fix that leak! He also informed me there had been a power outage a few days ago. Ok- so why didn’t maintenance go to each room and reset the TV’s? Oh well- that stay won’t happen again! They were going to compensate me for my stay but couldn’t due to booked through hotels.com!

Desk staff needs more training.

.

Was double charged and still havent been reimbursed. The staff member said it takes time for the money to be put back in my account. Thats funny cause it came out IMMEDIATELY.

Never stayed here. They didn’t have my reservation, and the hotels.com app said my reservation never got completed, yet they charged my credit card for two nights. I could never get through to any human at hotels.com, so I disputed the charge.

Great stay !

Pillows and towels could have been better

There for medical care at Emory. Convenient, reasonably priced, attentive staff.